Very nice and functional service, helps us to regulate the prices and availability of out properties on a lot of websites like booking, airbnb, onlyapartments, roomorama etc. Our account manager Alina is very helpful and try to resolve all issues we have. by Kigo on 31/05/2017 Thanks for the kind words Victoria we hope that Kigo, Alina and our team continue to meet your expectations in the future. The Kigo team

Good Channel Manager although there is the need to develop or improve the agreement with Vacation Rental websites as for Airbnb, Tripadvisor .. The support is collaborative and precise in the answers related to the "standard" issues, for specific questions related to add-on or Kigo applications can improve.

Gerente de canal

The lack of interface with Vacation Rental Interfaces as for Airbnb, Tripadvisor etc.

Kigo it is a really professional product! We did have a really good experience and we hope that we could improve the system together thanks to our technical "know how" of the Vacation rental field.

We think that the worst part of Kigo Vacation Rental System is its layout/aesthetic, which is not the best. We think that Kigo should work more on improving this aspect of the product. by Kigo on 22/11/2017 Dear Valerio,Thank you for taking the time to review Kigo. We're very focused on developing innovative features that meet our customers needs, and your feedback as a vacation rental expert is very valuable to us. Thank you for the comment about the interface layout, we'll make sure that your feedback is fully forwarded to our Product team. We will keep working hard to ensure that Kigo continue to make your job much easier! The Kigo team

The software is excellent. Objective and functional is able to manage the entire process of administration, booking, services, etc.

There are no particular things I can point out. Sometimes the speed is not very good, but I believe this has something to do with the Internet service I have. by Kigo on 28/06/2017 Dear Mihail,Thank you for your review. We are very pleased to see that you're satisfied with the tools that we've provided so far. The Kigo team

what i like most about this program is that it safes my time and it manages a lot. i have my calendar and all the dates saved about my guest. it also reminds me if a payment is due now.

what i would say that i like least is that you have to take the time at the beginning to understand all the things and it really takes time to set up all the properties. but i think that this is normal with every new program. by Kigo on 13/04/2018 Dear Salome,

Setting up Kigo was like pulling teeth. I was so frustrated I almost walked away from the program. We were one of the early adopters and there were endless teething problems and very little in the way of support materials. Once the system was set up correctly I had to train members of staff to use it - that required me to prepare my own set of video tutorials tailored to the way we use the system. The staff are now competent and rarely have questions. Much of the functionality isn't used (eg scheduling cleaners and maintenance staff as few of them are tech-savvy), but the bookings calendar and the ability to track income and expenses as well as generating homeowner's statements has been a godsend. Despite my early frustrations and criticisms of the program, it has done what we need it to do.

Integrations with eg FlipKey and TripAdvisor so the bookings calendar is always up to date is fantastic.

Tough set-up.

Dear Friends, I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience.

Nothing really good because we just get troubles and problems

I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months.

channel manager : easy to connect with the most important vacation rentals websites. customer service is also fast responding.

missing french accounting part to comply with french laws regarding real estate policies + more features regarding owners and payments would be great by Kigo on 08/06/2017 Dear Ismérie

As a 2,5 years user, I have to admit that Kigo has helped a lot in our business. Especially after the launch of Kigo 2.0, UI has improved significantly, which I think is a key factor for our long partnership.

Versatility, adaptability, progress, UI, general suport

minor dis-functionalities, channel lists and set-up process, part of the set-up. by Kigo on 01/06/2017 Dear George,

Website , channel management, guest app, and much needed help.

I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches. The onboarding process was a complete nightmare to put it mildly. Fast-forward to end of last year. I received a call from Mat Hoffman. When I realized the purpose of the call was to invite me back, I hung up. To his credit he called back a week later. Surprisingly, it was to apologize for the businesses previous shortcomings, that Kigo had a new product team, and that if I were to give Kigo another shot, if it wasn't different this time, they would refund 2 times whatever we spent inside the first 6 months. I can respect a company that takes accountability. Kigo has undergone a complete transformation. Credit where credit's due. The software, especially the guest app and new website platform. The implementation process still requires a lot of work, but at least this time it was very well organized. My implementation manager at times was reminding our team what we were missing on. The frontline customer teams at Kigo today are far more informed and have a respectable understanding of our business needs. Great job Kigo with 2nd chances and the amazing turnaround.

While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful. by Kigo on 31/05/2017 Dear Tah,

Kigo is enabling us to grow our business further, and we wanted to partner with a channel manager that would restrict our growth in the future.

It is truly amazing how much you can do with the system from managing all the channels, to your guests, cleaners, maintenance and so much more. The best part of KIGO is the support, you will be assigned an implementation manager to help you get started and they will guide you through all the aspects of the system. We have been assigned a customer agent to help us with our launch with KIGO and who has been an absolute star! Very knowledgable and was always there if we had any questions. Would highly recommend them!

The system can be a bit confusing at times as there is so many functions, and there are multiple ways of doing some of the things which can be a bit frustrating at times, but as far as I am aware they are working on resolving these issues and are always improving the system which is great!

I wish I never invested the time with them, there client success team is a joke. They don't have the internal support they need to be a support. So they ignore push off and become unresponsive. They over-promise because they don't have the team backing them to make it happen.

one-stop all-inclusive, flexible if you know how to work it, Accounting feature

It takes to long to implement requested feature upgrades. The software isn't the real problem. Although there is a learning curve and ongoing support is necessary. The back office is whats holding back the good reviews. Sales over-promise or sell features that arent possible. Say they will call or email back to hear nothing and become unresponsive. They are completely comfortable washing the consumers time.

A good number; Centralised information, Multi-level management, Synchronisation between multiple platforms, Payments management, Website Distribution, Revenue management, etc, etc.

Its capability to contain a vast number of configuration possibilities and the great support team, always available and communicative until resolution.

It is not oriented to a biggest and more exhaustive hotelier management, we need more control over internal users. However they listen to our needs and we expect to have a solution implement soon. by Kigo on 12/06/2017 Dear Rael,

Nope, paid these guys almost $7k in the 2 months I have had to pay and I am basically a beta tester...they are an old guard long term based PMS that is trying to move into the new world...based on the update timing for the issues I have relayed to them I expect them to be market-ready in a year or so...look them up in 2021...I get to spend another month moving to new software...YAY!

No set up fees

Deixe-me contar os caminhos:

Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product

Nothing really, they are adding news api’s and services all the time by Kigo on 12/11/2018 Dear Tom,

The best of the software are : yield management and sales channels control with one single click.

To be unable to make an invoice to the customer, in general all accounting options I think need to be improved. by Kigo on 11/05/2018 Dear Natalia,Thank you for your review. We're taking note of your comments and know that we're currently developing more accounting capabilities in our new channel manager.

Below are examples of dozens of real conversations with Kigo Support Staff illustrating that they truly do not understand how their software works.

I have been using this software for 5 years and always appreciated the ease of use and the stable connection it has with a vast number of OTA's and distributors.

The software is less flexible than other solutions and modifications can hardly be implemented if not at a certain cost.

1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great. 2 is the simplicity of the software

I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product) Also, it's not yet connected with Trip Advisor

I have included the information on the core benefits in the review.

The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings. The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders. Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner. All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.

The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.

I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer service, basic functions easy to manage.

Kigo allows API connections with the majority of the main stream channels for short term rentals. It is pretty easy to use, constantly developed with new upgrades, 24/7 customer service available for your needs. So many features available, you can customize its usage to make it a bespoke SaaS for your business.

As it is on-cloud, the common objections are about its responsiveness (very good itself but in some cases, the staff had to fix some delays with connections to portals, probably caused by portals too. These type of issues can prevent rates&avaiability updates depending on the portal you are going to deal with: for e.g., Booking.com does not allow a manual un-lock if the connetcion with Kigo is down for a while (I have experienced this a couple of times in the year). This means that you have to put yourself in touch with the customer service immediately in order to avoid overbookings or reservations with wrong fares. However, this is a common issue you will find working with channel managers and the strength of Kigo is its prompt help provided by his team that you could not find joining others. by Kigo on 20/07/2017 Dear Andrea, Thank you for your review. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed. We are very pleased to know that you're enjoying working with our Support team! To your point above, and as you noted yourself, connectivity with portals is a common challenge for all Channel Managers, but the Customer Service is what makes the difference between a Best Class software and an average software company, and you should feel confident in knowing the people behind Kigo sincerely care about your needs and your business. Thank you for choosing Kigo! The Kigo team

Revenue management, and OPS / Guest App

Miss an optimisation tool of occupation rate by having possibilities to have special prices and stay duration on empty dates

In the beginning we had a lot issues with Kigo but now with the website and the guest app. It is really improving and growing with the company.

It makes it easy to work different users and owners. It gives you a better view of what is going on

The website restrictions. There should be more space to create your own website with add ons. by Kigo on 31/05/2017 Dear Mitchell,Thank you for your review. We're very happy that you're noticing the improvements that we've made to Kigo these past 12 months. We underwent a major transformation of our product and service and this is just the beginning.

I have used:

I have 12 listings in 1 city I manage myself as vacation rentals. I unfortunately feel like I was sold this product with more promises than they can deliver. Airbnb will likely put them out of business. If I could go back in time, I would not have purchased this product and gone through the integration process.

The calendars and pricing sync well for Homeaway and Airbnb.

Set up and integration is a nightmare. Frequent issues that take days or even weeks to correct. Loss of functionality with Channels. Ease of use.

time saving, it made my job much easier!

The most I like is the efficient Support Team, specially the Russian speaking agent, who is always available to help and gives excellent support. The system has many useful features and they are continuously working to improve the quality. All in one solution is very useful to manage the connections with different portals, reservations, and all related operations. I really recommend her to all property managers.

Please do not remove the seasons feature option, I really like this option and would be great you fix it. by Kigo on 16/06/2017 Dear Andrei,

Great channel manager and very clever system to manage house keepers & guests.

Not connected to expedia and the reports aren't great. (although this is improving each day)

speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners.

Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable. i´d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september)

Dear Friends, I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience.

Became part of Kigo when Instamanager was purchased by them a couple years ago. Constantly having issues with the software not working properly, website issues etc. Our website has not been functioning properly for almost two weeks now and it changes from misplacement of items on the site to not functioning at all. Currently guests cannot view any of our listings on our site, cannot get an accurate quote or book online. This is costing us untold lost business and Kigo has no answer other than "you're not the only one." We are currently evaluating other options and will be mercifully exiting their system shortly.

Websites look good when they function. The booking engine is easy to use and includes good features. Auto responders work well enough.

Customer support is terrible and mostly off shore. Constant software and integration issues. by Kigo on 28/09/2016 Dear Walt,

I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful. For all potentional clients looking to Kigo this is what you need to know:

To be fair, with 8 years experience using the system, 1500 characters wouldn´t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews:

My rep was great - very nice lady. The software is old and incredibly complicated.

The reason we chose Kigo was because it promised to be able to do all the things that were important to us. They said it could handle channel management, an owner portal, housecleaning management, website integration, guest app and guest communication. The truth is it does all of that - just in the worst way possible.

First off understand that Kigo is 2 platforms. A legacy platform that all your properties need to be set up on and then a newer platform for the overall management. This is ridiculous and I should have run away the instant I saw that. The communication between the two platforms is poor. You constantly find yourself trying to figure out which platform to go to to fix an issue - and trust me there will be issues. In every single training session (which took a month) my trainer had to apologize for something not working. Now all that being said all the functionality is there - It is just confusing, buried and difficult to find. Kigo states that the management website is responsive - until you try to see the calendar (the most important part) . Then you have to turn your phone sideways and adjust the view dates so that you can see farther than 10 days ahead. Change anything over 10 days ahead and when you hit save it defaults back to the 10 day window - making anything you do slow and painful.

I am able to grow my business because of the features that Kigo provides me and that is great. If I didn't have Kigo I would have a hard time adding more properties and owners to my portfolio. The support staff has done a great job explaining the new features and going the extra mile to ensure my needs were met.

That it enables me to build my business. I can put everything in here for a property and it keeps calendars and rates synced on all my channel partners.

I think Kigo Main and OPM should be merged together for a seamless product offering. Not being able to break out my management (% I charge my owners for management) fees from passthrough owner fees (ie. credit card processing fees) makes it challenging for monthly and end of year book-keeping.

Easy access, other platform requested to have a minimum of properties while it is good to build on from scratch.

There are many unfixed Bugs,

The calendar synchronization, the easy way you can add new properties, the support I always get when it burns!

The pictures upload, it is slow and when you have to organize them it takes a long time and it is not so intuitive as needed by Kigo on 08/01/2018 Dear Bruna,

Boa experiência

It's easy to use. A lot of options and you can work with most important partners.

It's expensive because you have to pay a variable by nights.

After almost 15 years in the business of rental multi-room luxury villas i was fortunate to be introduced to Kigo by someone who used it to run their inventory of rental villas.

Easy of use. The system has a lot of potential to be the biggest and the best. Learning the needs of the clients and adding that to the system would make it almost perfect. Kigo is growing and learning and getting better in being there for the client.

The system isn't open for changes. It takes to much time to adjust or ad something new to the product. Isn't ready for social media or MailChimp. Removing the benefits from the software:

The system is not very user friendly and it doesn't work well with Airbnb at all as there are quite a lot of manual things you need to do, like manually enter email addresses in the customer record. No emails are imported into the system either so you have to check your email separately. Only confirmed reservations are imported which means any enquiries are not. There is also no accounting so if you want to analyse how the business performs you will need to use a separate package for that and for invoicing etc. If you buy a website and you then decide to move, you will lose the website which means you will be out of pocket for over a thousand dollars. And if you want to change the website to one of the new sites, you have to pay all over again. So again, wasted money. The customer support is patchy. Some of the support team are great whilst others are very slow to respond and fail to answer the questions asked. There is a new update coming out in October which they tell me is amazing but I am not sure I will be staying to see it. Overall its clunky and expensive. I am looking for an alternative system that is simpler to use, is more user friendly and costs less. I hope this isn't the best on the market - as claimed by Kigo. by Kigo on 10/07/2015 We are sorry to hear you have had problems with Kigo. We sent your comments to our support and development teams. In regards, to our websites, they are integrated with the account so if you close the account, you will lose access. However, you remain the owner of, and always have the option to export all your data, and in our new plans, the initial website incurs no extra charge. The changes we are unveiling later this year are much more than an update, it is a complete new system. We have been listening to the feedback of our customers and have spent a great deal of time making changes. The result, is a smoother, more powerful system that connects to more portals. In particular, our connection with Airbnb has been vastly improved, with the manual data entry problems being removed. We have also added to our support staff significantly and have invested in training to make sure every customer can get expert help when they require it.

Kigo is a decent software as long as you dont have many properties. All the elements are there and it has sure helped us to grow our business up to a certain point. It doesnt solve all of your problems since the only imported inquiries comes from its own website or HomeAway.com. I am really grateful and wish I could continue with this software, but we are having needs in our growing business that makes Kigo service just not enough. The support team is not easy at all to help us solve our problems. As it was said in another review, some of the staff are really friendly and helpful, and those are most times the ones that makes the first contact. When you reach the moment that they have to forward your contact to someone from an specific area (which would probably be the person that would solve your actual problem), it gets really hard to actually get any kind of help or even an answer from them. We had our monthly fee increased due to the new version in September and are still waiting for the migration, which after reading some of the most recently reviews, makes me wonder if the delay is a good thing or not. We are currently looking for a new software that helps us to have a better relationship with our property owners and recurring guests, which is something that Kigo doesnt help at all. Its is for sure a great software to start and will help your work development from messy to good, but not great.

Our rental program has been working with Kigo for a couple of months now. At Gold Coast we have a high number of luxury vacation rentals (villa's,condo's and town homes) which we wanted to list separately on all our connecting platforms such as Booking.com, Homeaway and Flipkey. Before using Kigo we were only able to upload unit types and not the actual units separately since it would be to much work to keep all platforms up to date with rates and availability. Since we are working with Kigo we have all our rental units listed on several of the platforms. Unfortunately at this moment, Kigo does not supply a full connection with all the online platforms yet and this still does influence our online visibility for our company. We hope they will start the connection with those pending platforms soon. Also, the Revenue Management Tool that Kigo provides is a great outcome. It makes our rentals more competitive and absolutely is already influencing our number of bookings. We would however like to have an easy option to exclude some dates from the revenue tool. Right now this does not seems possible. The support team at Kigo is great. We send them a lot of emails and they are continuously answering us within the next 12 hours at the latest with a clear answer. No need for waiting to solve an issue. For our company there is one inconvinience, we are not able to get the monthly reports for the short term rentals and the longterm rentals separately from the system automatically. We have to work on the reports manually before we can send this to our customers. Overall we are very contented with Kigo and we therefore highly recommend this Channel Manager and the Revenue Management Tool.

Kigo is a good tool for Vacation Rentals property managers. It is easy to use once you understand the features. User friendly, property listing simple and fast, lead request and booking management very good, channel management also. The support team is responding realy fast and the account success mgr is doing good job. In general I find Kigo very useful tool for my work. Nevertheless I would like to suggest to Kigo the need for a demo account during the training for new users, with capability of real examples of all the procedures for better understanding. Also I like to suggest during presentations and webinars to present cases with a complete procedure from lead request to confirmed booking, payments and owner statements etc, step by step and screen by screen. This would be very helpful for distant learning.

easy to use, cloud based, easy access from any where

self training not easy, needs demo account, better presentations

I did not like this system at start, and I believe it is because of the way it was trained. When I got a hold of the system and became manager, I found great ways to train on the system and my staff loves it now.

I love this booking engine and it is very user friendly.

At times it seemed a tad lengthy however once I was able to get in the system and move around it was amazing. by Kigo on 18/11/2019 We appreciate your feedback and will work to make our training more hands-on.

One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists

This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future.

One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling.

Its easy to set up properties, love that you can copy rates by clicking next to the properties instead of one by one. Like the color legend to let you know if your rates are competitive

Not great with integrating with other channels

Kigo are solving the vacation rentals market issues by offering an integrated solution for product manager, web services & channel management and whilst we didn't move beyond a free trial period, I'd have no issue suggesting them to a company of the right size in this market.

The passion of the team behind the software set this apart in the crowded vacation rentals market. The software was a simplification of multiple platforms with an all-in-one cost model that made it scale well for small-medium businesses. Their seamless integration to the major 3rd party channels opened up sales revenue that business may otherwise struggle to place their product in. The Sales Director, and VP for Tech were an absolute pleasure to deal with during the analysis period.

It wasn't quite right for our company due to the integration to our existing website and some queries over the cost model working at our size of company. by Kigo on 08/08/2018 Dear Laurie, It was a real pleasure to meet you and Rowena at KigoWorld back in April. Thank you for your honest review, we appreciate your kind words. We hope to see you again at KigoWorld next year! As you know our conference is open to non Kigo customers as well and it's a great opportunity to connect with other professionals like yourself and learn from their success stories. The Kigo team

Rate and calendar synchronization with Booking.com and Operations Management are the most beautiful features I like in KIGO software .

There is no Payment processing channel for Middle east at the moment ,which is necessary to receive website bookings. by Kigo on 11/05/2018 Dear Fabna,

When it works, it is easy to see where my bookings are. The website is fairly user friendly and as good as others that I have seen.

As a property owner, my rental manager uses Kigo to manage the properties under her care. Over a week ago, it was noticed that my property could not be accessed on the rental managers website (scroll down to my property, click, and it takes you back to the previous page rather than the details of our condo). Reported over a week ago to Kigo - still no fix. Latest from Kigo is that "they don't know what the problem is" I'm told, this is happening on about 4 properties out of about 60 managed by our rental manager manages. Really? Can't figure out the problem by Kigo on 11/05/2018 Dear Brian,

Not too many pros we can vouch for. Kigo worked for us as a very basic reservation platform but we quickly outgrew it's capabilities.

Over promise, under deliver should be their motto. There is no sync option with Airbnb. No analytics to track demographic using website. No accounting software . Customer service are located overseas in different time zones. Lack of English speaking staff makes for difficult assistance . Terrible value for money and no guarantee of features being sold. Head office does not respond to issues. There is no account manager assigned - you deal with multiple staff who do not know your company, website, or history. by Kigo on 12/04/2018 Dear Gina,

The software allows us to have control over multiple channels and integrate them all into one location. We can not only manage the channels but KIGO allows us to manage our guests and communicate efficiently. Awesome feature that we are working through is the operations side of kigo pro to have our staff communicate with other employees within the company.She is always available to provide help and make sure our company is successful in every part of our business.

This would be a difficult one to answer however, I would love for kigo and kigo pro to be a combined page instead of two. Also, There are a tons of features that KIGO provides however there are amazing features that we have the ability to use but do not know about. I would love a deep dive of features and not use an overview training. by Kigo on 03/04/2018 Dear Emily,

We don't have a full opinion from the benefits for now because the system was only fully connected now, we are looking forward to checking the results once that is fully operational.

Some new features mainly welcome guest app, the new website ( Wordpress base) and also Kigo operations manager.

The bookings calendar page, ( mainly if you are with a mobile or iPad), the system speed, a little low ( kigo legacy was faster) The owners account access, some complaints from owners. by Kigo on 01/12/2017 Dear Joao,

more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process

good support even though support are at the mercy of the developers when it comes to more serious issues. Calendars update nicely across the channel manager

Kigo seems more intent on rolling out new more expensive software rather than addressing issues that I, and no doubt many other current customers have. Many of my issues, although relatively minor have not been resolved in the last 12months. The Kigo websites look decent enough but their functionality for would be online bookers is very poor. To add, I am now told that my ongoing issues won't be resolved as Kigo will roll out an updated version of the software as well as new look/functionality websites. Rather than do the right thing and give old customers access to these new features Kigo want me to signa new contract and pay more per month + tack on a monthly hosting website fee (a hosting fee that was already included in my current contract). by Kigo on 04/10/2017 Hi Fraser, Thank you for your honest feedback. We are glad to hear that you have had a positive experience with our support team, and that Kigo has helped you increase bookings, reduce your workload and streamline the booking process. Our team has reached out to you regarding the issues you shared to provide clarification and work to reach a solution. To clarify, we created an entirely new, improved website product that replaces our old offering. For this reason, we implemented pricing changes and offered you a discount as we value your loyalty as an existing customer. Regarding the product issues you referenced, each of these has been addressed and resolved by our team. At Kigo, our goal is to serve our clients above all else. We are committed to working together to alleviate your concerns and provide you with the best experience possible. Thank you, The Kigo Team

What I like most about Kigo is that it is very easy to synchronize the photos and information reserves with all the pages and above all it has a good technical support team that always helps you at all times and with much interest, they are fantastic.

There are two things I do not like about Kigo. One is that the synchronization with tripadvisor is not done automatically. I have had a reserve 8000 a week booking in a villa in Marbella from tripadvisor and I had to close the calendar manually so I created a lot of stress because it was a very important reservation. I do not like that of so many pages with Kigo collaborates only three or four send us reservations. Of 20 pages only 3 have Booking for us. by Kigo on 27/09/2017 Dear Juanma,

Kigo allows you to manage a vast range of characteristics of all of your properties.

Not for begginers, however with the assistance of Kigo Support Team, it is really easy to fully understand the system. by Kigo on 07/07/2017 Dear Juan, Thank you for you kind words. It's a pleasure to work with you and we're happy to know that you enjoy our software and our Support team. We will keep working hard to ensure that Kigo continue to make your job much easier! The Kigo team

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I have been using Kigo Legacy for 2 years and 9 months. My experience with the software is very positive: it is very stable system, the support team is very responsive (Speacially Russian speaking agent Magda), Channel manager is very good. Thanks to Kigo Legacy my apartments are listed in many vacation rentals portals. Now I have more bookings and the communication with the guests is easier. Thank you for everything Kigo Legacy team.

No updates done for Kigo Legacy. I would like you update the channel manager more and add the new functionalities. by Kigo on 29/06/2017 Dear Gennady,Thank you for taking the time to review Kigo, and thank you for being a loyal customer. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. The Kigo Team

Kigo, Kigo Pro and awesome people such as Richard Baker., Jason Gann., and Ron Pugla., make it possible for me to manage bookings for all of my properties and still have a life! The peace of mind and extra time that Kigo Pro's automation component affords me is priceless.

Looking forward to the improved calendar interface and more attractive/user-friendly templates for statements, etc.. Also sometimes a little glitchy, but overall Kigo gets the job done and I would not switch. by Kigo on 28/06/2017 Dear Jenn,

Speed, functionality and objectivity in operations performed and a present support with knowledge and real concern in helping.

The software is excellent, several functionalities. Objective and functional is able to manage the entire process of administration, booking, services, etc.

Good web site ideas.

The user interface was modern and appealing to the eye. The optional web site design with sign up feature is awesome and a great value.

The on-boarding process took a ridiculously long time and their customer service team did not do a good job of keeping me informed on what was going on. Some of the features did not work as explained and the "data migration process" was almost non-existent and basically all manual entry. by Kigo on 08/06/2017 Dear Laura, Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced. We underwent a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We hope that these new enhancements will meet your expectations.The Kigo team

The software assists our team in keeping everything organized and in order so that we may focus on making sure that all our guests and owners have the best stay.

This software is easy to use and has been very beneficial in the growth of our company. We are happy with the support that we receive when we have any questions. We love that the company is always looking to keep up with the ever changing technology. We are very happy with our decision to go with Kigo and am happy to recommend.

Would like to see a calendar view when the owners log in to view reservations rather than a display of the dates. by Kigo on 01/06/2017 Dear Brandy,

Since I am using KIGO, everything is going smoothly and I am having no more double bookings. But not only the availabilities are perfectly syncronised, also the descriptions are in place. So if anything changes in the houses of my agency, they get directly changed on all channels. I didn't think that it would be such a difference in the experience, but if you want to grow an agency it's important that every channel gets synced in the same way. So I can handle a lot more houses than I used to be able before that. I was screptic about the fix price per month for the software, but in the end KIGO is very fast in their customer service (any relyable) when you need anything. by Kigo on 31/05/2017 Dear Till,

I see the potential but for the small user it was expensive and cumbersome.

Very extensive but if your small it is overwhelming and not as obvious as software can be made to be.

Very expensive And not so flexible as you would think. Complex and little support after beginning. I did not know I HAD an account manager until I went to leave! Also not good about departure but as I said no follow up after 4 hours of on-boarding (1hr ea. week for mo.) Overly complex and expensive for the little Property manager. by Kigo on 31/05/2017 Dear Jan,

Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product. by Kigo on 31/05/2017 Dear David,

I have been in the property management business for over 15 years. I started long ago with my own web page and developed an operation from there that managed 60 apartments in Madrid Spain. I have recently started a new operation in Mexico City and I needed a channel manager, so I hired Kigo for that. Ive been working with them for the last 6 months and have decided to discontinue my association for the following reasons:

Intuitive and OK when it works.... If you do not have your back office it may be helpful.

Caro

kigo was our best decision at the time we approached the shor rental market. even if there are so many software to manage properties and online reservations, kigo let us to be confident and able to use it since the beginning: it is easy to use and easy to learn how to use it. more, kigo creates us advantage in our third property management getting us a lot of utilities to correctly correspond reports, statement and value to owners, a very plus since this creates a very good relationship with owners so that they are always confident in what we are doing for them. we are a very young company in this market, and may be we are not able to exploit all the potentiality of the whole system, but of course kigo is our way to learn how to do it at best.

third property management, reporting about it, and area extra-net to owners log-in.

web site SEO

We have been using Kigo since the beginning of the year to manage our Bali villas and we cannot imagine going back. The customer support has been second to none in our case and we always have access to a Kigo team member if needed.

- The Kigo team

- Needing to get some more Asia focused channel connections

Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet).

No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages. by Kigo on 28/09/2016 Dear Michael,Thank you for sharing your honest feedback. We¿re glad to hear you find our interface to be user friendly and have been happy with your experience using our channel manager and e-commerce features. In regard to the website challenges, we launched a release earlier this month to improve website performance. Our development team quickly identified issues affecting some clients and was successful in resolving them. We apologize for the inconvenience you experienced during this time, and are confident the upgrades make our website product better than ever. If you experience any issues in the future, our support team will work to resolve them as soon as possible. We also send out release notes via email whenever new features are released, available at http://help.kigo.net. As we strive to provide the best client experience possible, we take feedback seriously. We¿ve contacted you to discuss the situation, and please feel free to reach out any time for assistance.

Unfortunately Kigo was our choice as a sotware when started the company back in 2012. I've being a Kigo client since them and the product has always being just ok. But now in the last six months the problems are just an acceptable.

ok software

Bugs + customer support by Kigo on 28/09/2016 Dear Mario,Thank you for taking the time to share your feedback. We¿re sorry to hear about the issues you experienced, and would like to provide some clarification. Earlier this month, we launched a release to improve our clients¿ websites. Our development team quickly identified issues impacting some of our clients after the launch and was successful in resolving them. The issue only impacted certain websites¿we are sorry to hear yours was one of them and understand that your business was inconvenienced during this time. Now, we are pleased to share that the issues are not only resolved, but our website product is new and improved to support our clients. Issues like this are not typical, and should you ever experience problems in the future we are available and eager to help. A representative from Kigo reached out to you already to hear more about your experience and provide support wherever needed. Please do not hesitate to contact them if you have further questions or feedback.

After doing some research into vacation rental software products I chose to call Kigo. They seemed to offer a practical and affordable solution. We are a vacation rental company in Mexico with about 100 properties. Our clients predominantly visit from the US and Canada. An essential feature to a software product for our business is having the ability to charge our clients in US dollars as we pay our owners in US dollars. This was the first requirement we shared with Kigo and they promised they had at least 6 vendors who could provide this solution.

There is nothing I like about this software or company. They are liars and thieves.

We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details. The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ... Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels. The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress. So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!

Smart software with lots of possibilities to adjust to your business. Simple channel manager syncs to the most important portals

Sometimes a time consuming job to adjust everything to your CI.

I have used several vacation rental software platforms over the last 5 years. Depending on the various sizes and types of business, some are better suited than others. I signed up with Kigo over a year ago and it wasn't a very good start. There were many drawbacks including a limited range of maintenance based functionality and their multi-language functionality needed significant improvement. Basically if you were traveling from Brazil, your website could contain US spellings. I am pleased to say recent changes at Kigo have given me new hope. Our team is getting timely responses to our questions, AirBnb is working in the Channel Manager, and the new operations functionality is very good. Highly recommend their Operations Management tech. Well done Kigo. All in all, though it wasn't always the case for me, I'm now happy I decided to stay with Kigo. A little communication goes a long way. I really hope this new change is permanent. Keep up the good work. by Kigo on 22/03/2016 Thank you very much for the kind words. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed. To your point above, we're not perfect, but you should feel confident in knowing the people behind the brand sincerely care about our customers. We've forwarded this on to the rest of our team internally to validate our new initiatives are starting to pay off. We're here if you need us Louis :)

Our experience with Kigo has been great. Purchasing this software was a great financial investment for our business. We could not have accomplished as much as we have in such a short amount of time without the help of our Client Success Manager, Richard Baker. He truly went above and beyond to get all of our questions answered and all of our needs met. Kigo has definitely supported us through this new endeavor and has provided us with many solutions to streamline our processes and provides us with more time to focus on the growth of the business. We are looking forward to all further developments of the software. by Kigo on 22/03/2016 Thank you Ashley for your great review and for taking the time to share you experience. Richard and our Client Success Team strive to go above and beyond their endeavors to provide the best customer service to our 1500 clients. Our commitment to drive your business forward and help you achieve your full potential is of up-most importance to us and we're happy to know that you enjoy using Kigo vacation rental software.Richard will keep in touch with you to let you know about our latest development.Best regards,The Kigo team

We were user of Kigo Legacy (the old version) before to migrate to the new Kigo.

Kigos Free templates are really bad full of mistakes.

i would definitely recommend Kigo to any agency / manager of properties / appartments. no questions about it.

backoffice:

After 8 months, so far i do not see many...

I am a real fan of the Kigo solution, low cost, high speed, and easy to work with in the cloud. Their development system speed is fantastic so even if there are small gaps in the whole system they quickly fill them with great idears. By the way since three years their was no system down time a have noticed - so assume these are real professionals

I am using KIGO.net cloud software to manage my 14 vacation homes. KIGO is an agency solution which is not expensive and offers many nice features for my business. I cut off my workload by 50% using Kigo templates parsing request emails etc.. I assume the speed of the whole system and all its functions which makes my web pages so fast has its origin in his history. They did our whole web page with my personal flavour for less than 3k Euro, with all functionallity including direct booking/payment. The back office is easy to use for my coworkers, housekeeping and reception can be managed by external Google calenders, - I like the agency network function called channel manager. It is also a kind cms to manage web page changes without help from kigo. The system is partly open: very nice is to create "user defined fields" to add features like attributes which are not integrated in their common property description. The system connects to calendars of many platforms like Homeaway.

Only a few accounting features, but easy access to the whole database via a simple download.