Categorie:
Plataforma de comunicação na nuvem /
Software de atendimento ao cliente /
Mobile Marketing Software /
SMS Marketing Software /
Chatbox Reveja
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Chatbox is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Chatbox Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.
Comentário deixado em 01/17/2020
The Chatbox team from[SENSITIVE CONTENT HIDDEN] make the process so seamless and very professional.
That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. [SENSITIVE CONTENT HIDDEN]
No issues with the software, other than I wish I had found these guys earlier! by Chatbox on 20/01/2020 Hi Steve, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!
That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. [SENSITIVE CONTENT HIDDEN] No issues with the software, other than I wish I had found these guys earlier! by Chatbox on 20/01/2020 Hi Steve, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!
Comentário deixado em 09/13/2019
There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.
The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.
When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. by Chatbox on 16/09/2019 Hi Claire,
The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward. When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. by Chatbox on 16/09/2019 Hi Claire,
Comentário deixado em 09/05/2019
I love the support team
Ease-of-use and functionality were by far most appealing
None that jumped right out at me. The product works very well. by Chatbox on 11/09/2019 Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!
Ease-of-use and functionality were by far most appealing None that jumped right out at me. The product works very well. by Chatbox on 11/09/2019 Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!
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Comentário deixado em 04/08/2019
Chatbox was easy to use, and more importantly, easy for our users to interact with It took us some time to fully understand what it is capable of
Comentário deixado em 01/29/2019
Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox. Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams. by Chatbox on 12/09/2019 Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further
Comentário deixado em 01/11/2019
I would NOT recommend Chatbox if your business relies on texting.
It's convenient to be able to text from Salesforce.
It ceases to function almost daily, there are constant errors and missed texts. They are never available for support.
It's convenient to be able to text from Salesforce. It ceases to function almost daily, there are constant errors and missed texts. They are never available for support.
Comentário deixado em 04/23/2018
I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over. Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it.
Comentário deixado em 07/05/2017
We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.
Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM.
Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. by Chatbox on 06/07/2017 Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.
Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. by Chatbox on 06/07/2017 Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.