Overall the experience has been great - they are quick to respond to questions or issues. Quick to have answers.

The opportunity to have more control over product usage costs

Still lacking some functionality 1) a place to make appointment/technique notes

As a salon owner, I can tell you the system really works and helps keep waste under control. We've been with them from the beginning. We now use the dashboard numbers in our daily huddles to make sure everyone knows their waste and to be accountable. People think they have little to no waste. I'm telling you until you see it in actuality and know EXACTLY who the culprits are you won't ever understand the waste and opportunity lost. It's mind-blowing!

In the beginning it took a few weeks to get used to it. by Vish on 11/04/2019 Hi Andrea,Thanks for the great review. We appreciate it and are so happy that Vish is working well for you.-The Vish Team

I've been happy with Vish. The customer service has been really good and they've been available to help me through any issues I might have had. It is encouraging to mix a bowl of color at someone's next visit, and have just enough color for them, and not be dumping a large amount in the trash!

It can reduce the amount of waste. In a large and busy salon, this number can be huge!

Glitches that are common with software and random bugs that tend to pop up. It can take extra time to navigate through and add in color.

The customer service is great. Love the technology and how we can see color usage in the salon.

What I didn't like about the product was that the little bugs and glitches (which they always fix). But its frustrating when these things happen with a staff that has a hard time using the system by Vish on 11/04/2019 Hi Francesco, Thank you for sharing your feedback with us. We are happy to report that we have been bug-free since October! I will relay this information to our product development team so they are aware of any issues you are experiencing.Thanks for using Vish!

Customer service is seamless - representative is wonderful! Have seen so much less waste and awareness about mixing from the team!

LOVE that I can see how much we are using of each color, how much is wasted but also what we use the most so ordering can be SMART not hard!

It adds time to the mixing process and it is all dependent on the users using it accurately and re-weighing to get exact results. by Vish on 11/04/2019 Hi Elaine,Thank you for the great review! Learning a new process takes time, but after a few weeks of using Vish, our users have communicated that their day-to-day is much more streamlined. No more searching for formulas, updating the front desk, or trying to remember what you did last time your guest was in your chair.We are so happy that Vish is working well for you and your business! -The Vish Team

Super easy to use and I love that it tracks waste to ensure better mixing amounts in the future. Plus, I am bad at remembering to enter formulas and this will enter them as I mix!

It was a little difficult to remember to reweigh the waste after my session. by Vish on 11/04/2019 Hi Ali, Thanks for the great review and for sharing your feedback! It¿s always tricky to remember a new process, but well worth it when it helps eliminate waste!-The Vish Team