Categorie:
Software de experiência do cliente /
Ferramentas de mapeamento da jornada do cliente /
Smaply Reveja
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Smaply is a journey mapping tool for customer experience professionals and service designers. Digitize your customer journey maps and personas, collaborate with your team, collect feedback and create professional presentations. Save time and scale journey mapping in your organization.
Comentário deixado em 03/31/2020
Overall experience was not too great but not too bad because the UI is great which is the first thing that attracts the user and also the journey mappings feature is quite attractive . And the advanced user based analysis is impressive
Great customer experience with amazing UI and great journey mappings with the solutions to create different personas. vizualising and mapping of the customer behaviour
The Dashboard is very much cluttered and too messy and also there is no mobile app support and no desktop app support.
Great customer experience with amazing UI and great journey mappings with the solutions to create different personas. vizualising and mapping of the customer behaviour The Dashboard is very much cluttered and too messy and also there is no mobile app support and no desktop app support.
Comentário deixado em 03/28/2020
Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us.
Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties.
The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool.
Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool.
Comentário deixado em 03/12/2020
The ultimate tool to Create, share and present your customer journey maps, personas and stakeholder maps.
One of the best tools to visualize and digitize customer journey map, it's easy to build and share with team and stakeholders. For remote teams, it is super useful to collaborate and share insights from the research. It is also easy to build persona and mapping stakeholders which are super important to gain empathy. I also like the export feature if you don't want to invite everyone to collaborate or need it for offline viewing and print.
Nothing so far works well as expected.
One of the best tools to visualize and digitize customer journey map, it's easy to build and share with team and stakeholders. For remote teams, it is super useful to collaborate and share insights from the research. It is also easy to build persona and mapping stakeholders which are super important to gain empathy. I also like the export feature if you don't want to invite everyone to collaborate or need it for offline viewing and print. Nothing so far works well as expected.
Hiena
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Chatlio for Slack
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SelfCAD
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Quandoo
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Editor
Comentário deixado em 11/21/2019
As it is unique in it's domain so there is a scope of this software where it can reach to a wider network.
I found this as one of it's kind in this domain. The way the software mapped the entire journey of a day was quite interesting to see. As a customer can visualize their entire day and then work upon it, depending upon the time they were feeling low or depressed.
Persona templates are not that great, orientation customization can be improved upon, No real time plugins are there to support user mapping as there are in various applications.
I found this as one of it's kind in this domain. The way the software mapped the entire journey of a day was quite interesting to see. As a customer can visualize their entire day and then work upon it, depending upon the time they were feeling low or depressed. Persona templates are not that great, orientation customization can be improved upon, No real time plugins are there to support user mapping as there are in various applications.