I enjoy working on travelogic, sometimes there is delays but overall experience I am happy with the program

It is user friendly if all the rates are loaded in the system.

the new Beta version is not user friendly as there is still a lot of faults in this version

Support in the past didn't seem to completely understand the crucial turn around when help and answers were needed. There has definitely been an improvement here!

The ease of loading in rates and packages for the consulting team to be able to push out quotes/invoices timeously.

It would be great if there was a calendar integration as well as an integration with XERO. Accounting is a huge issue on our end. We tried the integration with SAGE but this didn't work as the Sage updates were not communicated with Travelogic so the system would pull invoices into incorrect areas which made weeks of trying to catch up. Pastel isn't an option for us, so we now work on XERO but manually need to full everything into the system. If we could have one reliable integration then that would be key.

We are Just beginning to use it so may be ask me later but so far so good

This soft ware makes work easier and saves on time taken to make quotes.

Not yet as we are new to the software.But as an admin it has a lot of back end work ha ha ha

This software is vital to our business in order to generate itineraries/proposals so cannot do with out it. It has progressed to be more user friendly over the course of time since we've been using it.

Quick and easy to load an itinerary, especially with the fairly recent updates that have been applied with regards to loading service lines under dates, it makes a lot more sense and much easier.

Takes too much time waiting for amended dates one make to recognize and pull through ... removing a service line is quick ... would be nice if amendments could be as quick.

I must say the above mentioned are all recent... I didn't have the same problem...

The fact that you can do all the necessary documents in one system. From quote to invoice. Also, getting an idea of the profit one is making, the option for single and double rate. Being able to change status, from new to cancelled, it's a plus. Having a separate line for the tour leader, guide and driver is also a good thing. And I'm

*Once a booking has been created, if one needs to reduce the number of pax, it changes all the rates, even for the transfers, guide, or rate that are not per person rate which is not necessary because one might consider to use the same vehicle size and the guide fees will normally remain the same whether I have 20 or 30 pax.

It's ok. Nothing to write home about.

User friendly. Easy to learn how to use it.

Trevlogic is terrible with groups. you got us all hyped up about the betalite version, only to her let down.

Mostly frustrating as it is very slow to react and very rigid.

The feature i enjoy is that I can charge VAT on my cost only and per service.

Slow to respond. Support & training is minimal. Extremely rigid. Not web based.

We are satisfied with the system and enjoy using it but it would be better if the system were an online system

Ease of use, easy for current users to teach new users without having them have to go through long training sessions, the terminology is easy to understand and navigate

The reporting functions re debtors, revenue, profitability, rates manuals as well as the system being able to manage and report on multiple currencies. In addition the system is not on an online system but a windows based system, a big issue and additional cost for Mac users - ultimately, if we decide to move our systems it will be because the system is not internet based

Love the fact that we can do everything from quoting to invoicing - one stop shop for us in this regard.

The fact that its not web based as working from an external connection is extremely slow. Group quotes also require a lot of patience as the process is not the most user friendly and when working with big group sizes the system seems to get very slow as well.

Assist with costings and keeping track of payments/receipts.

Makes quoting and costing easier as it is all on one system

Software updates that change the whole system without consulting users. Complicated ways of achieving simple tasks. Not always user friendly. Reports not useful, most of the report we would like to access is very complicated and does not work properly.

bom

easy to manage software. All the features on the software are easy to work around. The support team is already to solve any issues

Not so great with group quotes. A bit complicated

Poor, in terms of the customer service, training and support. Around 70% of emails asking for support go unanswered. Seriously, this is no exaggeration. Additionally, when we are able to communicate with support and set up a support meeting: the last two of these arranged - the support consultant simply never appeared. So I gave up.

Ability to book and directly reserve with camps.

Unable to create test documents and entries that do not affect amounts totalled by accounting. Unable to prevent editing of previously generated financial documents such as invoices: this should NEVER even be an option with any booking or accounting system. Unable to generate reports/alerts as to when financial documents are edited.

Much improved and back on track. However proof will be on the delivery of new version.

the team are approachable and it's the best of the main systems we have looked at within the industry

We had been on the edge of giving up on Travelogic we felt that there was a drop in customer service and that the product was going no where and our needs to develop as a business needed a more dynamic tech partner. We'd been overpromised on accounting intergration and lost trust of the outputs from the system.

Popor, we will leave them sooner rather than later, if this carries on

Supports consultants in minimizing mistakes

There is zero support services from them, they take forever to come back to emails. Consultants are allowed to manually change rates pulled through, which means we have to check bookings to avoid these changes being made.

We use Travelogic in conjunction with smartbox to create itinerary documents and this combination works relatively well for us.

The process of building itineraries works well for us.

We do not use the software for any of the other functionalities it offers other than building itineraries.

It is very difficult to get changes done. The product gives you only 60 percent and you need to supplement with other programms.

It is user friendly and self explaining.

The financial section as well as the reporting is inciffient.

I can send out quotes and reservation e-mails much quicker

Makes quoting faster. Keeps quotes, bookings and accounting in order for a better overview.

Complication of supplier set up, rate loading and reporting

The benefits are that it is definitely time-saving. Overall experience is good.

I find the software very user-friendly. There are 2 versions, one for FIT, individual travellers and the new version for groups.

There are times when the incorrect pictures are pulled through on the itinerary so you have to double-check everything. The system cannot be trusted to pull through correctly.

The program / development and improvement was stagnant for a long time but now they have new management and listening to the input from the industry, working on improving functionality currently lacking. I look forward to future improvements as the program has potential.

It can deal well with children in quotes, good for families

unable to do yearly programs with a single supplement indication, only option to split in per person sharing or single. currently the live availability integration is limited with bugs but they are working on improving. other software like tourplan have better integrations currently in place.

Seems like we have been waiting forever for Travelogic to go web based

From an accounting point of view, not much.

Complete lack of response from support. Admittedly we are 9 hours behind but they never respond to e-mails!