Lots of features, easy to integrate and use chat. Great value for money, especially with the mobile apps.

A lot of features not seen in more expensive chat solutions. Love the mobile app and integration to other popular small business cloud services

A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

Class product, excellent n user friendly UI, top notch customer services, prompt support and amazing people. Don't waste time by searching its alternatives, your website definitely need this product. Tidio the great.

Just missing tickiting system. Nothing else.

respond to clients and accurate notification

fast and good great service provider ok by Tidio on 10/02/2020 Hi there, thank you for an awesome rating! If you have any questions regarding our application - you can reach out to us via the [email protected] email address, or via our live chat on www.tidio.com

I have direct contact with customers that need help fast

The software has everything I need and is easy to use

The paid version is too expensive for a one man business and no option for mee by Tidio on 24/09/2019 Thank you so much for your review!

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

1. When a user leaves your page and an operator responds the user will not be notified.

I know there are different levels and you can pay more for more options, but the free version works very well for our small e-commerce site. It makes it look like we're more than a mom and pop shop, but it's easy for us to use!

I sometimes have issues with the mobile app keeping me logged in and I have missed messages in the past. I can't verify that this is a problem with their software, or my phone, though. by Tidio on 13/03/2018 Thank you for your review! We hope Tidio will benefit your business. :) Can you reach out to us on our live chat so we can help you with the mobile notifications?

Providing online visitors another communication option that gives them a more consistent user experience while using just one dedicated person.

How simple it is to setup and use for the amount of well-designed features it has. The biggest problem I have encountered with live chat in the past on other platforms is providing a consistent experience. Tidio solves that by allowing you to create chatbots and to make the chat completely disappear, if you want, when no agents are available. This fit our use case very well. There are many canned automations that can be setup in minutes, and the pricing is very reasonable (1 user is free). It comes with a trial to test out the full platform, and the paid plans are extremely competitive if you evaluate other live chat software. It's well designed and feature-rich out of the box, and easier to customize than any other one I've used. There's a desktop version so that you can stay on top of conversations, get notifications, and you can even see what the visitor to your site is typing in real-time. I really think it would be hard to do it much better in this price range.

I don't think I have a single complaint about Tidio so far. by Tidio on 11/02/2019 Thank you so much for your amazing review. We're really proud!

Tidio is professional 👍

Tidio is amazing . It is the most professional live chat software in the world. With a variety of customizations, beautiful interface and especially the support team is very enthusiastic and professional.

I don't see any dissatisfaction. Everything is great.

The chat support team is great, even if I can't speak their language properly

It's easy to install and to use. I'm not a native English speaker but did it all by myself

If it was available in other languages (Italian in my case) it would be awesome! by Tidio on 29/07/2019 Hi there,Thank you so much for your review. We'd love to offer the Italian version of Tidio at some point. Congrats on setting everything up on your own. Grazie mille!

We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio. There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it! by Tidio on 09/01/2020 Hi there Seth,Thank you for an exquisite review. I'm thrilled that you found Tidio so useful for your business. If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at [email protected] or via our live chat on www.tidio.com. We would love to get the perfect score here and change the "unspecified" rate to 5 stars :-)

Overall, my experience has been delightful.

Tidio did a great job making setup a breeze, in fact, I had completed the basic setup before I discovered the developer documentation (it's tucked away effectively hiding it...) Then, I wanted to know how to initialize the chatbot with information our Webapp already had (the logged-in user's email address.) So, I found the documentation and it was very easy to read, and provided snippets I could copy/paste to get the solution working in minutes.

I don't quite know what will happen when our free trial period ends, so the lack of clarity surrounding that has me worried a bit, but not too much.

Allows you to jump in to providing customer chat easily. Integrates with Facebook Messenger too so I don't have to go there to check and respond to messages separately from my customer service chats.

They used to show me the URL of the page that the user was on but now that's a paid upgrade which is unfortunate. Admin interface can be buggy,

I can chat with customers on my website when they need help. Sends me monthly reports of all chats.

Wish there was a way to alert me when there is a visitor on my website so I can initiate the chat or just automatically send a chat every time someone arrives to the website. by Tidio on 15/04/2019 Hi there, thank you for honest and awesome review!

Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

Very easy to set up and integrate with your website. We've seen an increase in sales due to this channel. Customer support is great.

Doesn't have all the bells and whistles that other tools offer

Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

I have switched over to LiveChat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. E.I. Tidio says I have 20 live guests but when I switched over to LiveChat the number is really none or a low amount and LiveChat has confirmed their pinging is very accurate.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times. by Tidio on 17/10/2019 Hi there, Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business. Thank you for helping us grow!

I'd like to mark [SENSITIVE CONTENT HIDDEN] as a very professional and customer-oriented specialist.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

The setup is a bit over complicated. Requires having a technical background os a user

impressionante

every option is very useful and very user friendly.

i think the notification sound is no need when we already on that chat. by Tidio on 17/10/2019 Hi there Chathuranga,Thank you very much for the excellent review! If you wish to disable the notification sound in your Tidio panel, you can do that in the Settings > Notifications section :-) You can reach out to our support team and I'm sure they will be more than happy to help you out with this one.

very nice app. it is easy to use and has a lot of features. developers of this app are not into the money and it is very nice to know that there are some people who still share their skills

remapping the chatbox intro to a higher level by Tidio on 30/09/2019 Thank you so much!

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

I am able to track the number of visitors and calculate what percentage will actually engage with my bots.

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform. by Tidio on 05/02/2020 Hi there, thank you for your honest feedback. I will pass it on to our product team - your input is very valuable for us. The departments' feature which will allow bots to assign the conversations to a given operator is something I'm anxiously waiting for as well :-)

Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal. by Tidio on 17/05/2019 Thank you so much for your review! :)

Excellent customer support. They spent as much time as I needed to get it right.

Ease of use and setup. Post installation configuration is a little confusing when matched with their licensing.

Licensing model. You can pick from two applications or get both. I would prefer they offer just one plan with full functionality. Even so, Tidio is a great value, if they would include full functionality for the cost of one of the applications. by Tidio on 07/01/2020 Hi there David,Thank you for the review! If you have any ideas on what can we improve to better up our features/functionality segment - please do let us know at [email protected] We would love some extensive feedback on this one.

The best tool, I've ever used so far!

Actually, it was today, when I really digged into the setup of this chat! In order to check the system, I signed up for the free version. I can say, the support - even for the free version is incredible! [SENSITIVE CONTENT HIDDEN], the Guy at the support chat, stood with me all these hours very patient and did not hesistate to explain me step by step how to setup the chat in 3 languages!

At the very beginning the multilanguage setup seems to be complicated, but agterwards its just fine and everything makes sense! by Tidio on 27/11/2019 Hi there Sven,Thank you very much for an incredible review. Tidio might not seem easy to use at first, but I can assure you that it's worth it to spend a while to learn all the ins and outs :-)

It may seem fairly limited at first, but when you start digging in to the different features and the programmability, it's very functional. The tech support is very fast to respond and great to work with.

It is super simple to program with the node mapping and the customization possible along it's many applications. WE're using this for everything from Tech Support to helping streamline our credit processing.

There's nothing on here that I have any sort of problem with. by Tidio on 05/11/2019 Hi there Bryan,Thank you very much for an astounding review! I'm happy you like our product so much. If you ever encounter any problems with Tidio, you know where to find us :-)

The interface is similar to other live chats, so its easy to use. The price is fine too.

Using the chat frequently, sometimes there were bugs from which the chat stops. by Tidio on 25/09/2018 Thanks for your honest response! It would be great if you could reach out to us on our support chat (located in the bottom-right corner of your admin panel) so we can help you with the issue you mentioned in Cons ;)

We have been using it for over a year and it's been amazing ! It has helped increase our sales through direct communication with our customers. They love it, and we love it :)

We loved the design, how easy it is to use, the admin back end as well. In addition, it's very easy to set it up with a Wordpress website and our website visitors love using it to chat with us !

There isn't anything specific that I disliked about Tidio. by Tidio on 04/03/2019 Thank you for an awesome review! Seeing such positive feedback really makes our day. I hope that your business benefits from our service and you enjoy using it on a daily basis.

It was easy to implement on my website and easy to figure out. I like the basic customizations that come with even the free plan.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool. It should allow me to chat with potential clients and maybe convince them of the need to use my services and i can use the same chat widget to even answer a quick question for current customers too. I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

So far it works great. I can't think of anything that i don't like about the software at this point. It is well polished. by Tidio on 17/10/2019 Hi there Danny,If I could rate a review here, I would give a 10 out of 10 on that one as well - to match the rating you gave us :-)

Instant communication and even automated messages with customers. A direct chat box on our website which is inviting and easy to find for any questions.

Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app!

Nothing bad to say at all right now. This software is great and already showing it's worth to us! May have other feedback later, but for now, it's great!

We have a small staff and we're a non-profit. So, affordability is important and we're not able to man the live chat all the time. What is interesting is that we get inquiries and leads just as much when we are not online as when we are. We see Tidio as a tool to keep us in touch with both customers and prospects, around the clock - even when we're not around the clock!

Easy to use, fast customer service when we have an issue. By the way, the only issues we ever have are self-inflicted!

Could use a few more options on how the chat box displays visually.

I've been using Tidio for about a month now, and am very pleased with its capability. I'm a one-man shop and it works perfectly for my needs, but it appears as though it will scale up nicely as (hopefully) our business grows. I've been using chats with Consumer sites for a long time. I'm hoping that using Tidio for our Professional Services (consulting) firm - will set us apart, and make us more approachable.

It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.

The UI is a little confusing - the icons in the dashboard are difficult to see (too dark against a black background). Some of the functions didn't seem logically placed (eg where you manage users, how you change the look-and-feel options) by Tidio on 18/06/2019 Thank you so much for your thoughtful review, Bill. Best of luck with scaling up!

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations. by Tidio on 03/03/2020 Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day!

I used Tidio for a time and after that, I discovered its problem. then I quit and unsubscribed.

- Fácil de usar

- The big problem is Tidio isn't suitable for a company that cares about its brand. I mean you can't send emails to customers from your own business email. instead, Tidio sends it from their email which is tall and has random characters. which may make customers feel that that's a spam by Tidio on 16/01/2020 Hi there Khaled, Thank you for the honest review. The issue you mentioned about not being able to send emails from Tidio from your email address will be worked on by our developers later on this year for sure.

Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email). by Tidio on 24/12/2019 Hi there!Thank you very much for the valuable feedback about the Messenger integration. I will make sure to pass it on to our product team :-)

We have been able to solve the problems where we need to chat with the visitors. Now we have this tool and work seems really easy.

Tidio is a software chat platform and tool that you can add on to your website and chat with the visitors. The best part of this tool is its user-friendly nature and doesn't require any learning curve to use this tool. Also, secondly the automation of the chat system makes this software much efficient and robust.

It is a basic tool for chat management. However, I think it lacks few other functions like taking survey after the chat is over. by Tidio on 27/12/2019 Hi there!Thank you for an excellent rating :-)!Just FYI: You can use the 'ask the visitor for an opinion' option in the Tidio panels conversation section, to display a simple survey about whether they liked the conversation or not :-) If you have any additional feedback about that feature you can send it to [email protected] - I will make sure to show it to the respective teams :-)

+ Easy

- Not having ability to remove powered by-logo by Tidio on 17/12/2019 Hi there Juuso, Thank you for the perfect score - I'm stoked you saw the potential in Tidio. I just wanted to let you know, that while we are not offering a fully white-label solution, we can remove the 'powered by' branding as an extra request for our customers who purchased our service for a min. $55 per month.

For now great.

Ease of use, lightning fast from web to mobile.

For now NONE:) I have to list some flaws but there is none for now. by Tidio on 27/12/2019 Thank you for the perfect review! If you have a list of things we can do better or features you would like us to implement, please send it to [email protected] - I would be more than happy to pass the feedback on to the respective teams :-)

Tidio helps users find answers before they leave my site

The nice user interface, the pleasing user experience, the beautiful and fairly easy to understand chat builder, the android and windows apps, light weight wordpress addon which doesn't affect site speed much

I wish I could have both the live chat and lead capture options together t a lower price by Tidio on 07/11/2019 Hi there Shahab, thank you for the review! :-)

The website visitor who are interested in our services can be entertained via chat box option and directed to the respective team in the company.

I have come across many software tools which are dynamic and can be plugged in your website but Tidio has proven its best capability. The best part of this tool is its dynamic nature and easy plugin that is available on Wordpress platform. Also, secondly, the android application makes things much easier and simpler and as soon as someone visits on the website and go on the chat menu option, we get a message and thus we can interact with the interested visitor instantly.

Huh! not much here as it comes with the free limited accessibility which makes one to use it free of cost. Simple and easy to use... by Tidio on 17/10/2019 Hi there!Thank you for the review! If you can think of something we can do better, to get that perfect score in the Overall Quality, Ease of Use and Customer Support sections - please contact me at [email protected] - I would love to pass the feedback to the respective teams. :-)

Thumbs up guys!

- That it is free up to 3 users!

So far nothing at all!

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

I can't believe how many features are available as part of the free plan. Our company instituted this platform on our website a few months ago and we are astounded by the customer response. The quick communication with our customers has already resulted in a number of direct sales.

The iOS app feels a bit unpolished. Some of the settings/menu options I would have expected to see aren't available, like setting offline hours schedule. However, this is incredibly minor and wouldn't deter me from using it or recommending it to others. by Tidio on 24/09/2019 Thanks a lot for your review!

Great product. Very easily integrated into my Shopify stores. Must have.

Saves so much time for customer support. Customers love that we get right back to them. They're one click away. Much better than using email or phone support.

Nothing really. Great service. It has saved us many hours on support calls. by Tidio on 24/09/2019 We're really happy to see your review. Thank you!

Very satisfied. I've been using Live Chat for years and this fits my budget better.

Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

No complaints; free version does everything I need. by Tidio on 20/08/2019 Thank you so much for a stunning rating, Jim. We are delighted that Tidio does everything you need :)

Tidio is easy to use! The app is amazing!!

Nothing! We love this software and will continue to use it. by Tidio on 20/08/2019 Thank you so much for the review!

Tidio helped us to engage with our customers and to answer their question which led to more sales.

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question. by Tidio on 20/08/2019 Thank you very much for the review!

Real time communication with this tool is super easy. I can observe users present on my website in real time - I see their location and what they browse. I can start conversation with them offering what they actually need. Bot for collecting leads are super powerful - easy to build conversation flow so the user thinks he talks with a real person :) - great for automation.

Preço

Mobile app for Android needs some improvements to match the web interface functionality.

I have been a supporter of Tidio since it's initial launch. They have great customer service and easily adds onto your shopify plan. Their mobile app is great too!

I haven't had a single issue with them in over 4+ years! by Tidio on 19/07/2019 Thank you so much for your support since almost day one. Our whole team remembers you and says hi! Thanks! :)

So happy I found this plugin and software. It was so easy to set up and customize to match my business branding and everyone that has used the chat has been impressed. thanks for making my company look so good!

I love the look of the chat and user-friendly format for both the site visitor and operator. The mobile app makes it a breeze to stay available for longer.

I haven't seen anything that I didnt like.. by Tidio on 03/07/2019 Thank you! We're really happy to see your review! Cheers from our designers too. :)

We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

I can find anything to complain about it apart from not having it for the last 10 years by Tidio on 29/05/2019 Wow! Thank you so much, we're really proud!

Being able to address customer questions and concerns as they arise is a great thing. If you have lots of traffic to your site and you have the capacity to be tuned in all the time or the budget to hire someone to manage the influx of questions, fantastic. If you don't, you might want to think twice about a tool that creates an expectation you aren't likely to be successful in filling. This obviously is not a criticism of the tool itself. If you don't typically have much traffic, you might find that you forget to check this app, or it becomes just one more thing to worry about. I use this app for a couple different websites and experience both scenarios. You have to make that call yourself.

Didn't find it to be the most intuitive. I actually found that I needed to watch a video to orient myself to it. That being said, it wasn't a huge learning curve. by Tidio on 07/05/2019 Thank you so much for your thoughtful and honest review!

It's great for what you pay for, which doens't say much.

Lots of features are hidden behind the paywall which can lead to confusion. by Tidio on 17/04/2019 Hi there,Thank you for honest review!

1)Persian font is now Tahoma font that can be more beautiful.(Persian font in Crisp chat is beautiful and better than u )

Working with this app is simple and I've gotten in touch with him very well

This program does not support RTL

We have increase our email sign ups by 300% with Tidio. This is a great tool!

Tidio is so easy to set up AND is there for your customers when you can't be. I highly recommend!

Nothing so far. As I said this is so easy to set-up. by Tidio on 11/04/2019 Hi there !Thank you for astounding review!

We have been using Tidio for a while now, and it's now a part of our website that we couldn't live without. Our customers / visitors love using it too!

Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use.

I don't think there is anything I dislike about Tidio. by Tidio on 08/04/2019 Thank you for an amazing review!Not very often we hear that Tidio is easy to set up - but that's what we strive for so thank you very much! Seeing so positive feedbacks puts a smile on our faces, you made our day!

i use tidio on my web site www.acquapiscinas.com.br and for achieve new sales and talk with new clientes is essencial, very easy to install

somethimes my tideo doesnt work i receive a message from the client but i could talk by Tidio on 04/04/2019 Hi there! Thank you for helping us grow!

What a wonderful UI to chat with! My customers would probably reach out to me just coz the way it looks!

Would've been great if I'm able to change the font size. by Tidio on 29/03/2019 Thank you for a wonderful rating! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts. I forwarded your feedback about the fonts to our Product team, we will see what they can do about that!

A lot of our customers have many questions when they are new to the scene as it's a high ticket product and they alos need to verify that we are trustworthy (lots of scam sites in our industry) so it's great to show that we are legit, available and transparent. It also helps them retain anonymity to ask questions that they would ordinarily be too shy to ask. Tidio customer support has been superb.

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really great for our business and capturing leads as we sleep with the auto-bot. Have enjoyed creating various automations to save us time answering FAQ's. Thanks!

Not a big deal but I would like a different icon for "visitors" and "contacts" as they look too similar at a glance - or if they were not side by side perhaps it would be better....I'm always accidentally clicking on the wrong one. by Tidio on 14/03/2019 Thank you for your positive comments. I am so glad to hear that you enjoyed our application! Visitors and Contacts icons got changed recently, thanks to you and other customers that posted similar feedback :)

I'm not sure If I've reviewed this before, but TIDIO is awesome. The AI/Bot functionality is awesome. Crushing lead gen one visitor at a time.

Nothing. Still haven't found a better chat software in this price range. by Tidio on 22/02/2019 Hi there, thank you for an awesome review!

Quite pleasant! Makes our site look very professional and keeps us very engaged and efficient.

I first started using this app on our wix site and love the sleek modern look of the chat box. It was super easy to setup both welcome responses and away responses. One feature I loved that other chat platforms lack is the Do not disturb feature that mutes ALL messages sent, bc honestly for small businesses like us, we do sleep ;o) and enjoy a day off here and there.

The one small thing that I would like to be able to do is set an avatar for the standard chat, and then assign an avatar for the agents that changes once they join the chat. It may be able to do that, but if so I haven't been able to figure that out. by Tidio on 08/02/2019 Thank you so much for your honest review! We'll be working on adding a picture to the automatic messages / standard chat.

connecting with all website. wordpress through connect very easy process like it

1.automated chat bot. 2. mobile application for operator by Tidio on 08/03/2019 Thank you for the feedback. I'm delighted to hear that you love our product!

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not. Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

If you are offline, as soon as you go back online the chat icon appears on the user's page without them even having to refresh the page. This is a feature that is not available in some other live chat apps that works flawlessly. The mobile app is excellent as well, and chats are perfect.

The desktop web-app is a bit clunky in navigation, and the free version is extremely limited with only one operator available and one active chat at a time for that operator. Other live chat solutions offer more for less money than Tidio, but Tidio is a flawless execution, so it may be worth the money for some. by Tidio on 20/12/2018 We have 3 operators in the basic version and unlimited chats! :) Can you not add the other two?

We have it installed on our contact pages and it is easier to deal with queries right there rather than a full inbox.

This is great! For free, it is easy to setup and it is fully featured. The web portal is easy to use, and modern. There is also little on the user panel as well on the free version.

You can't customize the user live chat very well and to be honest, I don't really like the look of it and it looks a bit dated. It has multiple colours. by Tidio on 20/12/2018 Thank you for your review, Albert! Are you using our latest theme? It offers more customisations and looks modern. :) Reach out to our support team on our main website and we'll help you set it up.

Very attractive and highly customizable chat widget that like to customers.

For developers, it might not be the easiest to find the API documentation aspects you need, but it is actually there and support team is always happy to assist.

1.Best UI

I personally did not face any issue till now. They need small small improvements but still it is understandable because they are new. by Tidio on 12/12/2018 Thank you so much!

Affordability. It looks great. Very straightforward user interface.

Sometimes notifications don't go to my phone. Not sure why, but I am continuing to troubleshoot.

We have been using Tidio Chat on our website. it has been a great tool to speak with customers and answer any question they have rather than them calling us. The app for your phone is great too because I can answer customer questions outside of work hours.

It can be difficult to get into another users conversation if needed to but that would be the only con.

It really easy to use, it allows you to maintain more than one chat at a time and still have the other chats opened.

It is very limited in regarding the interactions you can do with a client.

The tool is easy to use. It offers the option to create your own templates Also it give you the option to be more active by giving messages to the user through the live chat button which is good for promotions and campaigns.

The templates option is not the most attractive nor user-friendly one. It doesn't allow you to snooze or close tickets which makes the inbox a bit messy

It a less than 30 min a have a fully operational chat on my website

It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you. Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min. I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module.

It enable Developers to easily integrate live chat into websites

There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice. by Tidio on 15/02/2018 We're really happy to see your review. Thank you!

- Really great, modern-looking design

- I preferred the online/offline mode, right now it's not available, anymore

We found Tidio Chat after our current live chat software got buggy. Tidio chat was super easy to install with a Wordpress plugin, we were able to start taking chats right away. There is a lot of design functionality available, you can change it to match your brand, etc. The one thing we didn't like was that users had to enter their email address to chat with you. We found that deterred people from initiating a conversation. Eventually, we ended up going back to our original live chat software, but if we ever need to switch to another one, Tidio is top of our list.

VERY easy to set up. Start taking chats right away.

Users have to enter email address to initiate chat. by Tidio on 26/01/2017 Hi there,Thank you for your review, please keep in mind that you can turn off the pre-chat survey (the one asking for email) with a one click. I'll be happy to help you set it up on your account.

Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to

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