ease of completing invoices once i get to the correct form. Also like that the invoices are easily accessible should i need to refer to one. Also like the drop down menus.

that i must go through 5 screens just to get to invoicing. Do not like that I can not generate an invoice unless it is against a specific shipment. There have been times when I deduction needed to be made due to an error and there is not way to invoice for that

Generally, a good system. Working with a few different versions of fulfillment websites - this is definitely​ a better, user-friendly​ one.

SPS offers great customer support and ease of use. Most definitely​ one of the better options out there.

There are not too​ many things I don't like about the interface - sometimes just hiccups​ and kicks me out - but that's a norm.

SPS is incredibly user-friendly and the interface is aesthetically pleasing. The advanced search function and the ability to add rules is very helpful. My most favorite part of working with SPS is the customer service team; they are always incredibly helpful and I never have to wait more than a few minutes to get someone on the line.

The way the site loads is not always intuitive. For example, when I select quick-entry for an invoice and enter in the areas and hit save, it stays on the same page rather than taking you to the invoice. So then I have to click source document and click the invoice or go find it in the transaction tab. This is only a few extra clicks but it seems silly it wouldn't save and take you directly to the invoice to either further edit or submit.

It saves a ton of time and money over manual entry as well as meets the requirements for our largest customers.

It is easy/intuitive, reliable and economical compared to regular EDI. The software is flexible in that a lot of our customers use it already as well as what it can interface directly with.

Don't really have any issues with the software. The software has proven to be really stable for us even when upgrades are done.

I am pleased with the ease of access and the great communication I have with my SPS Support Team. If I have any issues, the Fulfillment Help Chat is always extremely helpful on getting my questions answer.

I like the ease of access, being able to filter my searches and save a search that I use daily without having to set up the filters again the next time I use it.

When filling out Manual ASN's, if there are multiple errors, I haven't found that I am able to fix one, and then have the other issues flag red until I hit the check for errors button.

Performed tasks expected of an EDI.

This software does the job expected of an electronic data interface. Allows for receiving, shipping, acknowledgment, and invoicing of orders.

The newest upgrade seemed to make it easier to use on the surface, but when needing to research or utilize beyond the first page, it became increasingly difficult

Able to do business with major retailers, without worrying about software and technical expertise. We are able to approach retailers and tell them we are EDI compliant, knowing that we will be able to setup without problems.

Reliable, virtually no problems regarding chargebacks. I also like the UPS integration a lot. It simplifies shipping and shipping time. Highly customizable to fit users's needs, bulk edits, and bulk submission of up to 100 invoices.

It often logs-out user, and sometimes works really slow. It doesn't warn you if a transaction did not get acknowledged by partner after say 24 hours. We manually have to check every transaction once a day to make sure it got received by partner.

SPS Commerce is by far and away the easiest EDI platform to a company looking to scale or simply automate a large chunk of the manual grinding process. The support is great from the beginning, onboarding a new customer/vendor to the maintenance phase.

Not a real con, but the phrase you pay for what you get applies. You can get an EDI platform for less monthly, but you get less monthly. With SPS you get a partner to help with your business needs and the support is expansive and centered on the end-users experience and knowledge levels.

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

The visibility, lots of options on how to see orders. The option to export files to excel. Also to be able to set preferences with out technical help. Not alot of down time for repairs.

There are not many things that we find difficult with this program. Maybe the amount of clicks that are necessary to process things.

Do not need a degree to understand it

Not being able to search for an order from every screen, the search field is not available everywhere. by SPS Commerce on 21/02/2019 Jim - Thank you for your review. I've passed along your remarks about the search capability to our product team for consideration. We appreciate your time to provide us with actionable feedback.

Make our job here at Almased much easier.

It is easy to use. The representatives are awesome when you call they jump right on with you and help. This is good for me LOL

I have no con with SPS software. It is awesome again if there is ever an issue I call they fix but it really is never with the software it is with the driver.

Consistent data and help!

It's the industry standard and so many of our customers use it. The improved Webform Fulfillment is user friendly and intuitive. The chat feature is helpful.

Not all our customers use SPS and it does not integrate with QuickBooks Online. Sometimes the sales and implementation teams use jargon I can't follow.

Comply with the Customers' requirement easily

The Hybrid Solution that allows integration and webform . Ability to print out the shipping /ucc 128 label which is a great plus for us.

The one map format is great but sometimes the information being used are not what the Trading Partner wants and need to work with Support/Setup Team to fix the issue.

The ease of having everything in one place for accepting orders and invoicing is nice. It is time saving and convenient.

The pricing "per document" is a little ridiculous if I'm being honest. On top of what you already pay monthly seems like overkill. A one price per month would be easier in my opinion and more cost effective for our company.

Great company who obviously excels in the EDI world giving customers different options that suits their capabilities. If you're not familiar with EDI or your just wanting to try things out SPS is a great way to start as they know what they're doing. If you are integrating the EDI docs into your ERP system (docs automatically import from and export to SPS) I would suggest that you try to understand as much as possible on what information your trading partner requires. SPS knows general information but there have been a handful of times where the document tests are successful but the actual information that your sending isn't the right information. You still have to put in the work.

Easy to read and complete the forms for all EDI documents. Required fields (per the receiving company) will be highlighted in red and if any aren't filled in the document won't send which reduces the chances of chargebacks.

I would love to be able to manipulate and edit how I see things on the landing page. There are some customization options, but I'd like to be a little more in control of what I see and what I need.

We use SPS Commerce with all our vendor accounts for multiple clients. Amazon Vendor Central is our biggest business and SPS has made it possible to manage everyone quickly and easily in one system.

It's so easy to use and navigate. We have multiple team members accessing multiple client accounts within SPS and it could not be more user-friendly. We recommend it to all our clients. Anytime we have issues we can hop in the chatbox and we have them resolved within the day. The customer service is stellar and the software overall is SO good.

The software is near perfect. We did have issues with one of our account reps in trying to get the program set up, but it was quickly addressed and the issue resolved.

SPS has been great by allowing integration for invoicing to our customers which frees up time and makes accounting of invoices easy.

Easy to use and never any downtime.

When down several levels deep in options to go back up 1 or 2 levels cant use back button have to go back to beginning and drive back down.

To early to tel but what we expect is a streamlined EDI process requiring minimal intervention and no errors

We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

Using SPS allowed us to trade with all of our retailers, including those who are new to EDI. Familiarity is important to avoid mistakes.

We like the standard format of sending and receiving documents, regardless of who the retailer is. All the info is mapped to familiar templates.

whenever there is a glitch, reaching customer support is difficult or need to ask for upper management to get quicker results.

It simplifies all of my EDI services.

I love how easy it is to use and navigate. It takes about 30 minutes to learn and get up and running. Customer support is great and gets back to you within a day.

I am hard pressed to find anything that I do not like about the software. The new software really addressed the issues in the previous software.

Allows me to process hundreds of orders quickly.

Being able to see lots of documents at one time is probably the greatest advantage especially in my business where we historically have received 100-1500 orders per day. WebForms allows rapid processing of up to one hundred documents at a time.

Sometimes the interface isn't the most intuitive and the response time can be a little slow but no serious complaints.

SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse.

If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier.

The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you.

I receive notifications about all incoming documents, so I can't miss them. We easily and quickly set up our new retailers with SPS without any problems.

I like that all of our retailers seem to already work with SPS, so our integrations are mostly very easy.

I wish we could have several different users for logging in for our company. Everyone logs in using my name and password

Works with our software and works for multiple vendors. The new fulfillment clearly shows you when the report was successfully sent, not more running reports!

Troubleshooting is difficult because it seems like not too many representatives at SPS are familiar with our particular inventory system. Response time and follow up is slow. This is problematic during document failure due to the chargebacks that can be assessed from vendors.

fácil de usar.

This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours.

Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve.

I love how user friendly the software is! It was a seamless transition with lots of resources and tools. Customer service is ALWAYS super friendly AND helpful, which is hard to come by these days!

When I click on a new PO I'd like to be able to toggle from tab to tab however the page changes entirely so sometimes I have to go back and forth too much.. Other than that I love it!

Our overall experience with SPS as a business has been wonderful. The live chat is a great feature to solve issues quickly. Automation is the wave of the future and any additional time savers would be a great addition.

I am very happy we selected to implement the SPS adapter to automatically take our orders and interface with Quick Books and our ERP system. This has saved me countless hours of work. The testing and implementation support has been outstanding and their representative is professional, patient and very knowledgeable, Time is Money :-)

There are a few tweaks we have had to hard code but other than that I would say there was nothing to not like about the software. There is a half hour delay between the time the order hits fulfillment until the time I get a new order email.

Filling customer required needs as expediently as possible.

I like the ease of being able to fill out ASN's and invoicing, as well as any other customer unique documents.

I cannot stand the fact that when there are multiple pieces in a carton , and if there are only 2 items on the order, why the select item screen still appears. There are only 2 items on the order.If there are multiple items in the carton, they must be those 2! I get it if it was 3 or more.

So far I love it as it works great, and is very easy to use and user friendly. I wish more of my customers would use this software to make my life easier.

I love the fact that you can put your email in this software and it alerts you to anything new in the portal to be aware of. I also love how easy it is to receive PO's from customers and invoice them all in one place.

I wish it was easier to search for my customers, as sometimes it doesn't find who I'm searching for.

Ease of use no matter the vendor once everything is set up. Acceptability by our vendors.

Pricing and billing. It seems like one is nickel and dimed for every little thing. They will give back credits to make it seem as if you are getting something for nothing. The billing can be terrible if you do not have the right sale rep or person to set everything up correctly or fix it.

We are able to process orders for multiple customers using SPS Commerce Fulfillment.

The SPS Commerce Fulfillment software offers most of the functions needed to process customer orders.

Some of the processes are cumbersome and not as efficient as other software. The user interface isn't the easiest to use. Transaction pricing also not as low as other software options.

Without SPS's integration with NetSuite we would not have been able to gain Big Box Store customers.

It's easy to add partners and new setups.

For customers that are invoice only in EDI, adding new items to their cross reference table is cumbersome. Wish I could do it myself.

overall we are getting invoices out not no problem.

We honestly do not know much about EDI and the SPS team always help us out and gets issues resolved promptly.

Our set up with Target was very painful and so difficult. The person that helped us set it up was not very helpful.

They are wonderful to work for but appear to have either a lot of turnover or they move people around frequently. In the five years we've been on SPS Commerce our team has changed at least 5 times.

SPS Commerce EDI Fulfillment allows us to bring up new customers more quickly than when we did it all in house.

It's expensive to add a new customer . If they require EDI transactions but they don't meet the transaction threshold then we typically put them on Webforms. This adds to the complexity for handling their transactions.

SPS has been great to deal with. Highly recommend. Simplifies the whole EDI process.

Integrates very well with WMS system. Very seamless.

If a transaction doesn't get sent to our WMS system there is no way for us to have the file resent. We need to contact support. Support however is very quick to respond. Seems like an unnecessary step.

I find SPS Commerce easy to use. they continue to update and add features that improve on some of their short comings. The customer service / help line is very good. Can take a while to get a hold of someone but they are very nice and very helpful.

Easy to install and work with. Very user friendly. Customer service is very helpful.

can be unforgiving. send documents with mistakes. Cant correct without redoing the entire process.

Works as it should, super reliable and easy to figure out.

Super easy to get set up with and use. Very user friends UI and they are always making improvements.

Transitioning from their old platform (web forms) to their new one (fulfillment) was a bit clunky but nothing too bad. Other than that, which is over now, everything has been great.

Before using SPS Commerce we had to do everything manually in the form of emails and our company software. Now whenever we receive an order we just log in to the portal process it on our end and then enter the tracking information and invoice information. Easy peasy!

Very easy to use. Once everything is setup we get prompt emails for orders received. This helps us in processing the order. Once we login to the portal everything is just a click away. All the open order are shown on the dashboard instantaneously. Furthermore, there are very userfriendly and vibrant buttons or blocks that differentiate between orders, errors, shipments, and invoices. If anything is missing from any order for example shipping information or invoicing information, it's just a click away to complete it. When we open the order, the presentation of the order workflow is so easy to understand, even a layman with no technical information can easily understand at which stage the order is. We have one of our trusted resellers also using it and they are able to extract information very easily. Also, when we signed up I was afraid I would not understand how everything works on the SPS portal, but the training center feature helped me greatly understand how each of the processes works. I had an issue once, I was unable to find the carrier code for one of my carriers, I talked to the support rep and she helped me with it. Although it took her some time also to find it but the issue was resolved.

Well, I wouldn't say its a very bad feature but when I tried adding more users to our account, like our accounts personnel and other team members who interact with it, there was a fee associated with it. It's not a con but we were not informed about it before.

Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right.

Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some.

Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain.

I was the person who worked with the SPS team on set-up. As inexperienced as I am with this type of system I had many questions and a few times we had to set up conference calls to get everything as we needed it. The SPS team never acted as if I was a burden and patiently answered all my questions. This to me is worth more than I can say. After set-up and moving forward any questions I had and issues I faced there was always an SPS team member that would be there to walk me through a procedure or answer my questions.

The software is very easy to use. I can navigate through different forms with ease. I can also check for errors before finalizing a form. This allows me to catch any mistakes before finalizing the form.

There is not much I don't like about the system and nothing at this time I would recommend changing or adding.

The thing that I like the most is the ability to have certain fields have preset information so you do not have to complete for each form. This saves us a lot of time when processing invoices and asn's.

Customer Support function. I like that you can do a live chat however, I do not like that it can take sometimes 20 min - 2 hours before receiving a response. If you have to navigate away from the page in SPS you will love the chat until your return and click on the chat bubble.

Streamlined our order processing for our high volume clients while also eliminating manual entry input errors. It also integrated directly with our ERP/CRM software seamlessly.

Learning a new procedure had a bit of a learning curve and sometime the software connection can be a bit slow, but haven’t determined if that is a SPS issue or the software their product connects to.

Since using SPS Commerce Fulfillment the way that our company receives and sends orders has been simplified and it allows multiple employees to access information simultaneously.

I like that the way SPS Commerce Fulfillment has a check system prior to sending a partner information. It allows for corrections that cannot be made once information has been sent to a partner.

I believe that the software would benefit allowing partners to be aware that different partners have different requirements for information to be input into the system. It would be beneficial if the invoice batches had dollar amount totals per group similar to the count of total invoices sent.

I knew that the rep working with us genuinely wanted to help and did what he could, but it was out of his hands.

When we started using SPS Commerce, we'd just closed a major deal with Bed Bath and Beyond, and needed their technology in order to meet BBB's shipping requirements. However, the service didn't offer the ability to create dual labels (FedEx and EDI info), so having to put double labels on thousands of cartons cost us a ton in terms of time, and incorrectly labeled packages. We wound up having to switch to another provider who had the capabilities we needed. by SPS Commerce on 10/04/2019 Thank you for your review. We wanted to let you know that the SPS Commerce Carrier Service (https://www.spscommerce.com/products/fulfillment/webforms-edi/carrier-link/) would address the issues you were experiencing. It may not have been available at the time, so we would encourage you to review its capabilities and contact us if you'd like to learn more.

It helps to streamline the po/order process.

It is intuitive and helps us to refer to other PO's that have not been processed or if we have questions on a PO.

Need to allow for you to update the "Item Accepted", ship date, and acknowledgment of all line items (not available with ADI acknowledgements), at one time. PO's with multiple line items becomes time consuming and not able to acknowledge all at once (i.e WESCO acknowledgements).

As I described above, we were required to come up with a solution which started as an EDI interface to receive and acknowledge POs, but turned into requirements for ASNs, Invoicing, etc. SPS has been easy for all of our users and has met the needs of our customers with these requirements.

A number of years ago, one of our distribution networks started to demand we use an EDI platform for the receipt of purchase orders. Our ERP does not support this feature, so we had to look outside for solutions. We evaluated SPS Commerce and found this service to be the broadest, most user-friendly and economical solution in the marketplace. Some of our other distribution networks have since come on board and created new demands for different functions which SPS offers. Access by all of our departments (sales, customer service, bookkeeping, shipping, etc.) allows us to seamlessly meet our customers' needs.

When rejecting a purchase order, an anticipated ship date still has to be entered in order to process the rejection even though the order is rejected. This often confuses customers because you are both rejecting the order and entering a ship date. If the drop down option is to reject the order, then one shouldn't be forced to also enter a date.

We do a large volume with web forms fullfillment with 4 vendors. If you are unable to integrate your own EDI system this works very well.

Easy to use, it's quick. I like the abilty to use templates.

limited search options, can't search within po's or by ship to. If you need to print alot (100+) documents, it's pretty slow - sometimes errors out. You cna only print 100 documents at a time.

Would like to be able to take off and alert the vendors right away when we are out out products and be able to take that off and show that right away before sending them the final ack.

Its is easy to use. Like that some vendors are more easy than others.

Honestly dislike the updates and also dislike the time lag from when the orders come in and I receive them in my email alert there is a def time lag.

We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.

It creates visibility and the tech support team is helpful.

Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.

We use SPS commerce to receive information via EDI and transfer that data into our systems we use. We also transfer data back to our vendors using SPS.

It is very east to use and search for items sent over EDI. With SPS I am able to find items from this morning or 6 months go. It makes researching old items in my system easy.

Their is much that I don't like about this software.

It doesn't use java. Many times in the past I had user's who experienced problems because their java was not up to date. It's also a lot easier to manage documents than with WebForms.

Only being able to have one user login, it would be nice to be able to assign 2 or 3 more user logins so not everyone is using the admin one.

My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment.

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

WE HAVE SEVERAL CUSTOMERS THAT REQUIRE US TO USE SPS AND IT IS MUCH EASIER THAN SENDING AN INVOICE FROM OUR CURRENT OPERATING SYSTEM FOR INVOICING. I ALSO LIKE THAT THE PURCHASE ORDERS AND SHIPPING INFORMATION ARE ALL IN ONE PLACE WHEN YOU NEED TO REVIEW.

THE SOFTWARE IS SO EASY TO USE IF YOU HAVEN'T BEEN AROUND SITES LIKE THIS BEFORE IT WILL MORE OR LESS WALK YOU THROUGH EVERYTHING YOU NEED TO KNOW OR DO. WHEN YOU ARE DONE YOU CHECK FOR ERRORS AND THE SOFTWARE LETS YOU KNOW WHERE TO FIX THE PROBLEMS.

IF YOU HAVE MADE A MISTAKE AND NEED TO GO BACK AFTER YOU HAVE SUBMITTED THE FORM IT IS A HEADACHE TO FIX IT.

Makes processing customer orders so easy and it's a great place to have all our orders stored in one spot. Customer service is really good too!

I LOVE that SPS integrates with our accounting system, so I can import customer orders with the click of a button. I wouldn't want to work without it! It's easy to use, the navigation is very user friendly, and I like that is has all my documents in one place. Customer service/support is great and they are always willing to help.

On the rare occasion, it can be a little slow and/or glitche, but that is probably my own internet more than anything. I do wish that there were page arrows at both the top and bottom of pages. Currently, you can only switch to the next page by scrolling all the way to the bottom of the page. When the pages are so long, it would be nice to have that option at the top too!

SPS manages all the nitty gritty details involved with EDI so we don't have to. Additionally we feel secure knowing that SPS support will be there to get us out of a jam.

Consistent uptime

We have had some issues in the recent past where POs were not being delivered on time. We were able to resolve this after calling in to support but it would be good to get some sort of alert when there is an issue.

Most of my larger customers use SPS Commerce, so when there are any updates from my customers, the changes are automatic and I don't have to worry about making any changes from here. This is a great help!

We had been using a company that was very difficult to deal with and get information from when we had questions. SPS Commerce is very good about answering the phones and having someone that can help with all of our questions. The software is very logical and easy to work with.

I wish only the fields that the customer requires, would show during input. Or the actual needed items would be marked appropriately. This is done somewhat, but not correctly all the time.

I can down-load purchase orders and invoice efficiently.

What I like most about this software is that it's so user-friendly. I receive a notification when there's a new PO to retrieve and Invoicing is easy.

There's not much to dislike about this software. Occasionally there's a slow-down in processing but that doesn't interfere with work flow.

It saves us the expense of purchasing EDI software for the few customers that require us to us it.

All tasks for one PO are on the same page. They have improved the speed of the program. They have made creating consolidated ASNs easier.

When it times out from lack of use it gives you an error message instead of just logging you out. Due dates should automatically fill in when ship date and terms are known.

Information is sent directly to the customer without manual data entry.

I love that you can use this third party application to ship to customers that are EDI complaint to send ASN and invoices for ease of pay and process turning time.

Learning the system can be confusing and it's not always easy to figure out what IT is refferring to if you are not use to EDI.

Able to complete ASN, PO confirmation ,and acknowledgements.

Sending ASN's, doing order acknowledgements, and PO confirmations are pretty straightforward. The tech support people are tremendous and very knowledgeable.

Printing a shipping document like a packing slip is cumbersome as it requires an extra step. You have to fill out an ASN as if you were going to send it, but then save it halfway through, and then select print shipping document. Then you have to go back in, once you have shipped and now have your tracking information, and find the old saved original ASN , and then complete it. Not very fluid.

I like that it will check for errors and catch missed fields that need filled in. I also like the fact that it usually catch errors in calculating case numbers.

It has repetitious fields that should only have to be filled out once. Sometimes the dropdown menus get confusing as to discounts. I don't like the fact that it only recognizes all caps. The costs to use the product cuts deeply into profits, especially on small orders.

I can quickly and easily print and submit required shipping documents such as packing lists and ASNs. Doing so allows our company to continually support our customers' growing needs.

I appreciate the ease of access and quality of service. It is easy to use, and also easy to get in touch with support members when needed.

Not recently, but in the past, there were issues with Java updates and being able to access certain forms. That would be my only complaint, but even this has not been relevant recently.

It allows us to process orders and invoices in a more efficient and effective manner.

Ease of use and the fact that we have multiple partners that all use the same platform. Finding the right order with multiple partners can be tough but your system makes it very easy.

Honestly, there is nothing we do not like. We use multiple platforms and yours is by far the easiest and the simplest to use.

Excellent, Fast & Friendly service!! Easy to use, quick response. Helps to streamline my daily workflow and responsibilities.

Have not yet found anything I don't like.

It allows the company to be more efficient on the Purchase Order processing. This allows for better accuracy.

The efficiency to submit documents, how easy it is to create invoices and advance ship notices. Save a lot of manual entry.

In reviewing the cost I realized that SPS Commerce is very high in price. If as a company you have high volume sales then it is worth the cost.

it's user friendly and easy to learn. I use it everyday and have never had any major issues. I like how easy it is to keep everything organized to make it easier to search for POs

at this moment, there isn't anything I dislike about the softwear. I did NOT like the upgrade when it first happened, but after a month or so I got used to it and really like it now

We have enjoyed our years with you! The majority of accounts we work with have been able to be handled through your EDI system which helps keeping it to one company. Plus we appreciate the ease to using your system

Last install took longer and our customer was amazed how long it was taking as normally you have had smooth set-ups for us. After several attempts and days we finally got the resolve though.

Fácil de usar.

I like the work flow screen, and how easy it is to tell if things are complete, saved, etc. I like the reminders on the fulfillment screen

I do not like having to click multiple buttons for product detail, over and over, having to switch from mouse to key board and back. It seems like there should be a way to make this more straight forward.

We receive over 50 PO's every Monday, this software makes this process fairly easy. It's too bad that one of our vendors does not give the training required to allow them to submit changes on PO's they have submitted.

On Mondays when we received more than 50 PO's, it is very time consuming having to print one PO at a time

EDI integration for easy order and invoicing with our vendors.

ease of use. the functionality and user experience make the software easy for any non-technical user.

lack of features like analytic reporting within their fulfillment feature. I would love to have more more reporting features without having to add it on as another service.

I receive all my orders on time and can send the responses back to the companies on time.

Receive my orders ASAP. If I have a question about any of the orders they are right there to help me.

Sometimes I get lost in the navigation of setting up new things in SPS. I am still working around inside the system trying to learn what all it can do.

Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers.

The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents.

Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations.

rapid search for POD's SO actual POS and remittances specially for huge customers. It si super convenient to use and user friendly!

User Friendly, any person with common sense and trained in office environment can use this application.

Cannot store over 24+ months more of data, it would be better it it can handle and retrieve archives without paying the fees when you are trying to pull something over 2 years old.

Customer invoicing and inventory tracking are made simple.

It's intuitive making it easy to learn/understand. The main categories are big, bold and easy to read. The search feature works well.

It takes more "clicks" than necessary to pull up the desired document. I'm always having to use the search feature to navigate the site. I prefer their older format.