Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps.

Lately the tool has not recorded several sessions. Now blocks checkout page on free version. That's it. by Smartlook on 22/08/2017 Hi Jorge,thank you very much for your review.Lukas Mehnert CMO at Smartlook

We corrected few errors on pages and also adjusted few thing, that we found that are important for customers.

Free version for starting projects, giving most important features until you can effort paid ones.

The service gives just a few advantages comparing free and paid versions for the difference in price... So you try to use the free version as long as possible... by Smartlook on 25/09/2017 Hi Martin, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

They allowed me to see how people use my sites and make improvements for a fair price and a friendly tool.

Simple and efficient tools, they deliver what they promise. The administrative panel is easy and intuitive allowing you to quickly access your clients' accounts. The price is the best and the free account is excellent with few limitations. Would certainly recommend!

Maybe they could include feedback resources like polls and surveys. Also have a tool for receiving visual feedback, allowing visitors to select areas or elements of the site / app and write comments. by Smartlook on 30/08/2017 Hi Marlon, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Smartlook really help for our online business, we can find perfect analysis for our website with SmartLook, when we use SmartLook, we discover our website traffic source and bugs so we can give best experience to our online customers.

SmartLook have many features, we offer many product with our website so we need discover each product, sales, traffic, bugs, but SmartLook made easy to work with product analysis. we analysis about each product, so we update and give best to our customers. by Smartlook on 05/06/2018 Hi Thileepan,

A fantastic free tier with tonnes of features is available through smartlook. For small companies this is a godsend

Honestly nothing to dislike here except maybe the logo is a but rubbish? In terms of functionality it's amazing by Smartlook on 07/05/2018 Hi,

I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business. After several emails to their support team they no longer even reply. BEWARE!

The insight to offers to client on boarding is invaluable.

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund. by Smartlook on 13/09/2018 Hi Kevin,we are sorry for misunderstanding in communication with our customer care team.After checking ticket where you discussed the issue with VAT, we came to a conclusion that this problem was caused by not filling VAT ID in your order and thus VAT 20% was automatically included.In case our customers forget to add VAT ID and later on ask for a refund, it has an impact on our accounting and thus we try to agree on credit settlement.However, when a customer doesn't agree with credit, we refund the VAT back to the credit card.In your case, we have already sent you credit (we cannot undo this operation), but we understand this was not accepted by you and thus we just sent a refund on your credit card too.Thank you for your understanding.Dalibor Houfek, COO at Smartlook

This software is very useful for maketing funnel and to improve visitors experience on our site and earn money

It slow a little our site because of the screen recording so we will use it for the moment but be careful about this point by Smartlook on 30/08/2017 Hi Lonny,

Easy, to use, good interface and very helpfull in order to know the behavior of customers. Also very good in order to see how people see our web in different devices

The the free version is very limited and the plan s are very expensive for a small bussiness. With a new plan with a better price, I will pay it for shure by Smartlook on 07/09/2017 Hi Eddy, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

I can see what others are paying attention to on websites, which is useful from a marketing research perspective.

Smartlook provides a lot of information needed for qualitative analysis which is useful if I want to see what others are searching for and clicking on websites.

I haven't come across any issues with Smartlook thus far. It seems like a useful and user-friendly software to me. by Smartlook on 07/10/2019 Hi Abhishek,

SMartlook is a good and reliable solution to record how users interact with your website. You can try the trial version to check how this product is working and fits your needs. Usable function to set up your own goals and filter visits using them.

- Can record videos with users behavior on your website

- Limit of 1000 visits in free version

The perspective of our customers are invaluable to us

The quality of the recordings and the ease of installation and use. But above all the insides that give us to improve the quality of our processes

The number of recordings in the free mode, i think that 2000 instead of 1000 could make a big difference for us by Smartlook on 30/08/2017 Hi Luis,

See moments when customer get some bug on our page.

Easy set up of targets and events on page. Create data based on history.

Heatmap created without our CSSs :( Another point with heatmap - generated long long time after creation - we have a lot of sessions but heatmap didn't work by few days.

- fácil de usar

Very easy setup, you can see any action of every user so you learn the problems in user journeys. We quickly identified many difficulties during the sign-up process of our customers which would never come to our mind. Really worth to try.

No important cons found yet. There are limits for the free version, but I can understand they need to offer something more in paid plans.

- fácil de usar

- it will be nice to have this app also on my phone

I think that is possible to adjust website through insight of SmartLook gives us!

It´s very easy for setting, after some clicks and "voilá"! You will watch everything visitors do on your website!

Well, there are many things that I like it: I can see visitor behavior in a video, share insights with my team, Heatmaps (it´s possible adjust my website after that) and more important is visitor journey ( i able to see many visitors from Google or Social midias) by Smartlook on 26/07/2017 Hi Flavio,thank you very much for your review.Lukas Mehnert

The fact I can really understand my customers, what they do and why they do what they are doing. Wich means I can work on my webpage todo make it easier for my clientes to purchase or generate a conversion for my business.

There are some areas I want to see. An Embed in particular, which is crucial for my Sales process. Actually it was the reason why I decided to try this software. I try contacting customer service, nontheless nobody answer my question. So I couldn't achive my goal with this software, which was understand if it was something wrongo with my sales process. by Smartlook on 06/09/2017 Hi Juan, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Insights into what my user wants to learn more about

Ability to view ip addresses and drill down to see where your users are from, and what they are looking at. Especially the duration spent on the page is quite interesting.

I would love to see the ip addresses link to a map view with geographical locations. This would be useful to tell if the user actually has a direct interest in the services you provide. by Smartlook on 30/08/2017 Hi Michele,

Smartlook is a very helpful software, easy to use with a big value for me and my customers. I like the recording, which helped me to avoid many problems on my websites. by Smartlook on 23/10/2017 Hi Luká¿, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Robust free tier, Good heat maps and session capturing.

JS console errors. It was unable to capture console errors of our angularjs app. by Smartlook on 03/05/2019 Thanks for your review.

We can see what our visitor is doing on our website and improve it by seeing their action on it.

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.

The smart look is fine but they give very little space option for free users kindly improve that so free user can also experince the real touch of it. by Smartlook on 27/08/2019 Hi Abdur,

By watching our website users behaviors we really gain valuable insight for our website. Because it is very obvious and easy to understand.

It is really amazing to see how your website visitor behaving while viewing your webpages.

The only negative point is the very limited use for the free version but it worths to pay. by Smartlook on 17/08/2018 Thanks for your review!

increase your own visitors per pages

I love the Heatmaps section, especially to view DESKTOP and SMARTPHONE maps.

Enlarge total storage limit for free account at all websites. It is better araound 1,000 per website. by Smartlook on 30/08/2017 Hi Quang Tri,

Know which products are the most visited by customers, in addition to the time that remains on the page to discover the limitations that each client can have in navigation for later use for improvements on the web

Necessary every day for the preparation of marketing campaigns, the handling is very intuitive and easy

The loading of some of the recordings is somewhat slow and it takes time to show the recording when the customer is still on the web.

I activate Smartlook on my website once a week to collect hundreds of videos and review them during the week. In this way I discover possible failures or improvements and apply them.

Smartlook is a great tool that helps to know how users use your web page.

In the SPA web pages the heatmaps do not work correctly. In addition, by default the CSS cache is activated and if you make changes to your web page it takes time to update them, because of this, you may be watching recordings that apparently have errors but in reality it is the fault of the cache.

Actual vision of actual use & doubts and so on from the customers

- search engine that let you filter to search for particular insights

- CSS not loaded correctly in first second of videos

ideal to make modifications in the web and thus to have more and better traffic of quality

Very good program that controls the accesses and what clients look for the ideal web to make modifications in the same and to have more and better traffic of quality

very good program but does not give the data in real time given that the recordings take time and does not take 100% of the users by Smartlook on 07/09/2017 Hi Jose, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

With this type of solutions we can know if our visitors have problems when making a purchase, or find a button, for example, as well as verify the most common actions within a specific page. Record even the visits made from phones and tablets, always leaving the videos saved for 3 days in the app (you can extend the number of days by inviting friends to use the solution) and for three months in the cloud (videos that we consider more tools).

The limit is too short, but it's enough if your website don't have millars of visits. Lately the tool has not recorded several sessions. Now blocks checkout page on free version. A world map of all the users connections, would be usefull. by Smartlook on 12/03/2018 Thank you very much

User Experience Optimization

It is a great tool to monitor incoming traffic (with sources), and to track their movements on the website in order to improve the user experience on the website. It is a great feedback tool. by Smartlook on 30/08/2017 Hi Enver, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Found some issues in our application that our visitors were facing.

The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.

Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.

Excellent tool for UX designers! :)

It's a must-have tool for any UX-related person, both designers and marketers. It allows you to see what exactly your visitors do on your website. Smartlook has an amazing interface and powerful feature to analyze your customers' behaviour and improve your business :)

It's pretty expensive for small-sized businesses, not every company can afford it. At the same time free version is pretty limited. But anyway, if the budget is not a problem, I strongly recommend to use this tool.

- User Insights in terms of Interest, Thoughts and Where to convert

First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done.

For Now - I am a newbee here. But Ofcourse if there I finf something issue or something i dislike - then i will share to support to make it easier or fruitful for users. by Smartlook on 27/07/2018 Hi,thank you for your review.

Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website. by Smartlook on 26/04/2019 Thanks for your review!

Revolutionary tool. With that, I can see how my client behaves on my site. We use it in a delivery system.

We still have nothing to say against. Maybe a bit of the limitation in the free plan, but nothing that is serious. by Smartlook on 27/09/2017 Hi Cristiano, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

i learned that my traffic goes so some social media platform that i wouldn't expect

I liked the recordings, heatmaps with moves and clicks, also details like user device and geographic location

That i couldn't download /screenshot scrolling down to insert it in my presentation. So far nothing else. by Smartlook on 27/07/2018 Hi Ampro,

Still improving our setup, anyway i think it's really awesome for b2c and ecommerce with main cms

- really easy to deploy

- It doesn't always work well with custom websites, for example on event tracking, something isn't right with my numbers.

I got Smartlook to help build my conversion rate. I wanted to see what customers are clicking on and what they are not so I could improve my website to increase sales.

I loved how you can see heat maps on what visitors click on the most and what they avoid. I like that it literally records the visitors session to show you how to make improvements. I also like the fact if you pay for the entire year you get 2 months for free.

The only thing that can be changed is a lower price, maybe a smaller package. I have a small

We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.

I absolutely love smart look not only for the amount of features that it packs into it but how good those features are, we generally use it for spotting technical issues or seeing the heat maps but its also allowed us to see the main points at which people abandon carts and although we can see that through GA, Smartlook allows us to see what they are looking at when the do it which helps us to narrow down why they left. All of the other features are phenomenal and I just cant fault the support and everything to do with them 😊

I had no issues with Smartlook at all 😊 by Smartlook on 28/08/2019 Hi Doran,thank you for your review!

Smartlook is the perfect blend of qualitative & quantitative analysis for our product team. It's given us a new perspective on how users are experiencing our product — from how quickly users can achieve key goals, to what our product looks like on all kinds of weird and wonderful resolutions. The true power of Smartlook comes from how it captures every event that occurs, and then allows you to search seamlessly across all past events. You can also use these events in funnels and analyse where your users are dropping out of key workflows.

There's nothing I'm disliking about Smartlook, although I'm looking forward to more flexibility with pinning stacked event charts (where I'm comparing multiple events) as a single dashboard tile. This would make tracking our key metrics really slick. Mostly I'm just excited to see where they take the product!

Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers.

Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them.

There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them.

One if the great thing i like about samrtlook is it helps you in monitoring what your visitor is doing on your website in very simple way that helps you in corecting your mistakes on your website too

Smartlook is very good but they had given very low data for free trial user so please increase some data in it by Smartlook on 16/05/2019 Hi Waqas,

Overall very very recommended especially if you are in a debugging or Beta stage.

I LOVE this software as it has really helped us track down user issues that get reported. In the past when a customer reported a bug we would test and try and wouldn't always find the issue as it can't always be replicated. Could be the customer had an issue because of some Server load or because some process was running, we were never really sure. With Smartlook we know! We can find the customers session and find where they had trouble and watch the user experience. We can check if there were JS errors that don't normally occur for them or if there were glitches for a specific browser, all with ease.

The geolocator doesn't always match the geolocator we have on the site which means that it isn't always easy to find someones session. by Smartlook on 13/05/2019 Thank you for your review,

I'm impressed with the platform especially all th features you get for the price. I have tried other platforms that have a portion of this feature and for the mid in beta while Smartlook has really thought out the different metrics and filters.

Its easy to use with a ton a filters to filter users by location, page details, and other website activity. Y our even able to not only filter out your companies IP address but star valued users to continuously look at hate website behavior. It's easy to share the videos and view them to notice trends or issues amongst users.

It doesn't archive the videos past a certain time frame it also isn't super easy to sort by date by Smartlook on 11/12/2018 Hi,

I have an ecommerce of clothing and we did not realize that users got tired because the purchase process was long. We have shortened the buying process and increased sales

thanks to smartlook I can see the behavior of users who visit my site and understand what to improve. Understanding user preferences allows you to make more sales and improve the quality of your site. I recommend it to everybody

in reality for now there is something that I do not like in particular, I have not yet understood how to use the funnel but with a bit of detail I will understand this too by Smartlook on 05/12/2018 Hi Simone,

The main goal is to improve the conversion rate. Easy to set up and use. Learning curve on understanding the data. Think it will be a great tool.

The recordings are a great way to see how a visitor interacts with your site. You can view new or returning visitors. Shows referral source, path through site, device used and even browser. Also location.

Trying to parse and understand all the data is a bit challenging. Would be nice if there was some kind of automated summaries. Lot of data to digest and interpret. by Smartlook on 04/09/2018 Hi Michael,We are actively working on some automation ;-)Thank you very much for your nice review.Lukas

Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong. It's cheaper than a consultant and this online consultant works 27/7

Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.

Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home. by Smartlook on 22/08/2018 Thank you for your review!

Learning more about my website visitors, what they like, what needs to be optimized, added to, or changed on the website in order to create the best experience for the visitors

I love that I am able to go through every visitor on my website and see exactly what he or she did. This allows me not only to learn more about what the visitors like the most, but also the things which I need to fix or add. Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software

The only thing which I disliked was switching from viewing visitors to going back to the list. I feel that the process could be made a little easier if I was able to watch the visitor while also seeing the list of visitors somewhere and be able to switch between them from one same page. However, this is just a minor difficulty for me and I got pretty used to using the platform the way it is. by Smartlook on 17/08/2018 Thank you for your awesome review!

Watching how i can make my site better for my visitors

That it has a free version of the product. I wouldnt have tried it if it was paid at first. I was one of the first to try this product when it launched.

That the play button is 0.5x speed. Also that alot of the elements on my site not loading on the recorder. I have cleared cache multiple times and made my friends go on my site, and they always load every file, but for some reason it wont load in the recorder. Most of the time its the image thats not loaded but other images are.

Everything I used was totally great. I watched how visitors interacting with the content and making purchase. It can help you know why your visitors are leaving without making a purchase.

It doesn't track traffic from social sites. Although, I think it is totally amazing and has no bad. Just a little more pricy.

Being able to view what my customers are seeing and doing to help improve their experience.

I like how you can customize the speed of viewing and skip inactivity. Heat maps are awesome, and being able to filter down to specific actions is great.

Not enough time to really test it out fully as there are a lot of features. The heat maps were a little difficult to set up and took some time to populate the data. I did not get a chance to test out any filtering.

I really like that we can see every step that our customers make on the website. This allows us to appropriately modify our site in order to provide the best experience for our customers. You can also determine which user returns visitors, and which new visitor by IP address. Smartlook is probably the best benefit solution of this kind. Must say that there's a free package so it's easy to test this tool before purchasing.

I did not find, what dislike me. Developers could make an application for Android and iOS. It will be more convenient to track the statistics on the road.

I can check if there is any problem with the site even on mobil or pc. And it is very important for a new website to see where the customers gone. by Smartlook on 27/02/2018 Hi Enik,thanks for your nice review.Lukas

There are a tons of tools to track visitors, but watch what they are really doing is amazing. Those insights can change everything and help you to create the best customer experience.

nothing!! everything is cool. Maybe it would be great if you can gather together all sesion that are similar, so you don't have to spend time looking similar sesion that doesn't help you. by Smartlook on 06/09/2017 Hi Cristian, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

I can improve my web and the user experience thanks to smartlook being able to analyze the behavior in different computer browsers, tablets and mobile.

The limit of 1000 recordings in the free account is finished in a short time, even so it is quite useful to obtain data of the operation and to correct possible errors that we can only see through this tool. by Smartlook on 07/09/2017 Hi Miguel, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

see the behaviour of my clients in the website

very interesting product. It can be useful to identify new opportunities to grow and business. It's awesome

the limit is too short, but it's enough if your website don't have millars of visits. So it's great. by Smartlook on 06/09/2017 Hi Mike, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

It helps me a lot to measure my campaigns and know that I must change on my website and on my landing pages

Smart Look is very easy to use, its tools are perfect for measuring users who visit my website and my Landing Page by Smartlook on 07/09/2017 Hi Santiago, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

CRO that improved ROI by a minimum of 36%

Quick and easy setup. Get to know what you're customers are doing on your website. Track IP/location of site visitors. Tech info i.e. desktop vs mobile.

There's a minimum API support online. Would like to see better API documentation and flexibility. Also integration with other platforms such as MAS and CRMs. Would love to integrate SmartLook with Marketo, Salesforce, HubSpot, InfusionSoft and the likes. by Smartlook on 05/09/2017 Hi James, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

It made us recive the information needed to adjust the site after the customers needs. Also we could seehow appealing different banner design were.

After changing the look of your website it is extremly important to see how your customers deal with the changes you implemented. That where a tool like smartlooks comes more then handy. Seeing your site true the eyes of your customers is pure gold. It is easy so be set up, fun and usefule to watch the recordings.

I would love to be able to monitor the site from my phone anytime and anywhere. Otherwise it is just what we needed. by Smartlook on 05/09/2017 Hi Alexandra, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package) Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing by Smartlook on 30/08/2017 Hi Márton,

It is so easy to use and is like watching a video of someone using your website. I have no idea how they get such fantastic video quality (or seem video quality) and not slow down the website. This is fantastic software and a real game changer, I have already started spotting little tweaks that need implementing from watching over the customer's shoulder.

A fast easy implementation does not slow down the website, you can see what the customer gets up to. You will not believe the quality and once you have tried it no more need to study analytics charts to try and figure out what is going on. You won't believe it but it is FREE. by Smartlook on 30/08/2017 Hi John,

- 5 minutes to create the account and have the few lines of code to add to my website

I would love to have a world map of all the users connections. Frankly, it's already more than great. by Smartlook on 30/08/2017 Hi Frédéric,

Reliable clients and cost-effective projects.

It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

I often use canvas and iframes. I know it's a security rule but I need a minimum information about that content. by Smartlook on 30/08/2017 Hi Madalin,

Because it can be free and help people about their website usage.

That I can see what customers are viewing and clicking when using my website. It´s perfect to see even if your website is loading faster for the user and what appears in the first byte.

Sometimes videos are short but I think it´s because the user got off the website. I can´t figure out anything else. by Smartlook on 30/08/2017 Hi Arthur,

Improved UI in our SaaS

The usability and the fast configuration.

If your website have a lot of visitors, a paid account is required since old records are not automatically deleted. by Smartlook on 30/08/2017 Hi Giuseppe,

É muito fácil de usar

You can't rate-limit the recordings

Lots of useful insights, it helped me to fix some issues with the webpage I didn't even know they exist.

Overall functionality is great! See what your visitors see is a very useful information that can be used to improve your webpage and your business. by Smartlook on 30/08/2017 Hi Aga,

The plugin are very simple to use. Everyone can use on your own blog or website. Learn about the behavior of your visitors.

Great Plugin. Can understand the behavior of the visitor in my website, and make some improvements based on his behavior. I recommend. by Smartlook on 22/08/2017 Hi Paula,thank you very much for your review.Lukas Mehnert CMO at Smartlook

Love watching how people interact with my website, specially when thay take some tome over some explanatory text

Sometimes the video doesn't capture the image with precision . There are some frames that apear to be only a blank screen by Smartlook on 22/08/2017 Hi Roberto,thank you very much for your review.Lukas Mehnert CMO at Smartlook

agradável

What I like best is the possibility that I have to be able to follow each step that the customer gives in our e-commerce and quickly identify and correct any mistakes we may have on our site.

Unfortunately they have a very limited free version and sometimes when I really need the software it is already full and I have to clean and wait to fill it again to be able to analyze. by Smartlook on 26/07/2017 Hi Daniel,thank you very much for your review.Lukas Mehnert

I can identify the usability issues of my site and fix them.

The customer support for free version was excellent. They helped me even in the free plan.

I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.

Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site. by Smartlook on 26/07/2017 Hi Lucia,thank you very much for your review.Lukas Mehnert

None, yet ='(

Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him.

The platform should work in Wix Plataform, for I use it. Please, add this feature

I have mentioned it before, but I have to again emphasize that it is powerful marketing tool and also very important instrument for improving functions of your e-shop.

The basic version is free (so you can try all important functions for free)

preferências do cliente

It is a step towards understanding our customers and helping us prepare our strategies. It is really useful to begin to understand our clients. You have an overview of the demand and customer preferences to help them customize the offer.

At least I do not like that this free version is limited and I often have to clear data. We would also prefer some statistics, for example, where our customers are from what country, region, city, age, and so on. by Smartlook on 30/06/2017 Hi Silvia,thank you very much for your review.Lukas Mehnert

I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!

Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.

There is a lot of recordings on my website, so it would be nice to have some of them recommended by system. by Smartlook on 30/06/2017 Hi Lukas,thank you very much for your review.Lukas Mehnert