This is an excellent product. Highly recommended

This is a fantastic product. Has helped our organisation a lot.

Connection to some channels might be a bit difficult but this is due to the channels and not Siteminder by SiteMinder on 11/07/2019 Hi Nicolas, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.It's excellent that you've gotten such great results using the product and we're so happy to hear that it's been beneficial to your business! Thanks again for being a customer. It means a lot to us.Thanks, Lauren

Very satisfied with SiteMinder. I use it everyday. It helps me to control my room inventory and pricing.

User friendly. Easy to control. Help me get my jobs done. Price and inventory control. by SiteMinder on 01/07/2016 Hi Samia,Thank you very much for your lovely feedback.

perfect, for our two properties,

i used siteminder sine almost 6 years a go and very satisfied-network system

very much likes to use siteminder and happy to be continue

Replies to questions quickly. I do not like reviews that demand we, the users, comment in so many characters. What I had to say was to the point and did not need any more dribble to make it more complete. Just leave a good thing to do its thing.

I do nothing and the software takes care of it

Nothing by SiteMinder on 11/08/2016 Hi Jim,Thank you very much for your review.We are glad to hear how our products make operating your business easier.We look forward to working with you for years to come.Regards,

I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder : 1- Simple and Easy to Use

Apart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows :

I have been in this industry for over 20 years and only have used SiteMinder for the last 6 years while I have been at this Motel and find it so useful and easy to use and would recommend it to anyone else think about using it.

It makes my job a lot easier with bookings and SiteMinder always keeps me up to track with anything happening on my internet bookings.

I have no bad things to say by SiteMinder on 04/07/2016 Hi Michael,Thank you very much for your feedback.We love hearing how SiteMinder has assisted in the operation of your Motel. Thanks for your loyalty and support.Regards,

SiteMinder proper is a positive experience.

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency. by SiteMinder on 29/10/2019 Hi Don,First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_USWe have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don.Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best,Misha

We had a different channel manager when we started our business, it worked just fine but it had a lot of issues, & then we started looking, & we compared & tried demos for different channel managers, until we found siteminder, to be honnest we loved the sales person, they were convincing & we found everything we needed in Siteminder, they were very helpful during the mapping of rates & availability with all our partners, & they were very professional, working with us day & night until everything worked perfectly.

Availability of customer service is incredible, their very knowledgeable & will answer any question you have, never failed to respond to me in the whole year we have been working with Siteminder, they are very professional & will answer you in the best delays.

None, everything works perfectly for the time being by SiteMinder on 29/08/2019 Hi Fatima, Thanks so much for taking time out to review us! We are thrilled to hear that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile :) Thanks,

We've been using SiteMinder technology for 3 years. SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support. by SiteMinder on 14/12/2017 Hi Khatchik,Thanks for taking the time to review SiteMinder. We're excited to hear that our technology has helped your hotel, Metro Hotel Stockholm AB take control over your bookings and availability. We look forward to continuing to help your staff and sharing more success in the future. Thanks,

I wanted to like Siteminder. Their website touted how easy the system is, and its interface with my PMS. Their dashboard, while it has a nice design, is limited in what you can actually do with it. First off, the whole reason I wanted a channel manager was to make life easier for me, not having to constantly update rates on OTA's, and when receiving a booking, not having to enter information into the PMS again. Unfortunately, that's not what I got. First, the rate process and availability, is pretty standard, however, CTAs or MLOS or reservation cutoff times do not transfer from the PMS with the siteminder interface. Secondly, every reservation I get, I still have to enter some type of information: credit card numbers are not directly put into the PMS. So every reservation comes to the PMS without most of the guest information entered directly, then I get a separate email from siteminder with the reservation details, and payment information, which is also password protected, so then I have to look up some obscure password that they send to you in the signup process, and is so long, you could never possibly remember it. Then you have to take that information from the email and put it directly into the PMS....Why am I paying a separate interface fee if I have to touch each and every reservation? Then, whenever a reservation is modified or cancelled, it is not updated automatically in the PMS, you are sent another email, and have to make these changes manually. Siteminder, please tell me again how this is making my life easier? Lastly, support is pretty much by email only. If you call, they take basic information, and that "support" person knows how to read the user manual, and if they can't figure it out, they have to push it off the "second tier support" who only emails you. Not too mention, they are in the UK, with a 5 hour time difference from the US. So if you have a problem at say, 4pm, when people are checking in, you are out of luck. I cannot recommend them. I am only sticking with them for a small time frame, because I have already paid a setup fee to both my PMS and Siteminder, and as soon as I think I've gotten my money's worth, I'm jumping to another channel manager. by SiteMinder on 10/10/2016 Hi Sean, we're sorry to hear that you haven't had the best experience with our products. Your continued success is our success, and we appreciate your honest feedback. We are constantly working on improving the experience of our customers through developing our products. Please reach out to us with further feedback if you wish.

We are a boutique hotel of 14 rooms and have been using SiteMinder (and the Booking Button) for over 7 years. One of the great things about this product is it is in constant development. New features are released regularly, and the product evolves with market feedback. Compared to most software companies one of the best things about Siteminder is their support. A phone call to an Australian call centre, no waiting on hold for hours, and satisfactory and immediate assistance!

Easy to use, functional, great support

Nothing to report by SiteMinder on 08/07/2016 Hi Rob,Thank you for your amazing review and support over the past 7 years. You are truly a SiteMinder advocate and we love having you be a part of the SiteMinder family.Regards,

Being able to control our rooms, rates, stop sell dates, min. stays etc in one easy place. Moving to SiteMinder after being part of a chain group was made easy by the SiteMinder team and the training & support given.

Not being able to update past a year or so into the future. Sometimes the logging in can be difficult. An old password seems to be "remembered" by the system and each time I log in I have to delete that old one and re-enter with the correct updated one. That can be time-consuming. by SiteMinder on 27/11/2017 Hi Hayley,Thank you for taking the time to review our software. We value your feedback and will pass it onto our product teams to ensure we are continuing to improve our product for our customers.We are happy to hear that you were satisfied with the transition and the support you received from the team. If you have any further questions or comments please don¿t hesitate to get in touch. Thanks,

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all.

The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What?

Worst customer service.

Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.

The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least. by SiteMinder on 05/08/2019 Hi Sally,Thank you for your honest feedback, Sally. I am so sorry that you felt that you didn't receive the level of support needed to resolve the issue on rate codes to your satisfaction. I have personally escalated this to our highest levels of support to get back to you within the next two hours to make sure we truly listen to how we can help an important customer like yourself. We want to ensure you receive the support you deserve and meet the standards we normally provide to our customers.Thank you,Misha

Easy use and a lot of channel list. Support always availability when i got trouble. Also Thailand Sale team very helpful to advise my property it good or not for SiteMinder .

Uso fácil

Pricing is to high for Thai Bath by SiteMinder on 13/09/2016 Hi Nukun,Thank you for taking the time to review us, we appreciate it.We will pass your feedback on to the relevant departments and look forward to working with you for years to come.Regards,

More direct bookings. Also leading to more 3rd party bookings.

Easy to use software for website to book directly through to property as well as in GDS.

I think the most confusing part was the website not having GDS included. Confusing to set up. by SiteMinder on 08/05/2019 Hi Kerry,First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means alot to us.Thanks, Mei

We have been using Little Hotelier with Siteminder (same company) for almost a year. For a company of it's size, the lack of support is astounding. I am constantly chasing them up for answers for the most simple issues. Even after going to the head of the department, issues are still just left or put in the too hard basket.

It puts bookings into the system via channel manager as it should, well most of the information but not all.

The lack of support and it not being able to do basic things like reports. by SiteMinder on 24/02/2017 Thanks for your feedback. As you know, we have been escalating your suggestions directly to our team and we worked through your requests and gave you answers (and where possible timeframes) for each one. This is something we don¿t do very often, however we felt it was important as you were passionate about the suggestions. We have also put you in contact with our customer success team who have always been there to support you and your property. I believe they have reached out to you again this week to follow up. We are working on invoices. However, due to varying global regulations, it¿s a big project. We do understand how important this is, but we want to develop this feature properly ensuring it complies with international requirements. Guest profiles are also in active development and again we know this is important to hoteliers. With this in mind, it's especially disappointing to hear your thoughts on our support and I hope our team can continue to help you. Thanks - Clare @ SM.

It is amazing until there is an issue!

User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!

Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute.

Being in the hotel industry, we operate 24/7, and when there is a need for customer support follow up, you would expect 24/7 or at least decently efficient follow-up.

It makes it easy for revenue managers to combine all OTAs into one platform, to manage rates and availability.

Terrible response time, error in their software but they make the customer solve the problem for them and pay for the damages caused. by SiteMinder on 08/02/2017 Hi Rank,

I find the Online Customer support too slow. Although the automatic reply with the case number follows immediately upon the online sup[port request, the answer takes on average two to three days

FÁCIL DE USAR

in case of cancellation of a booking, the system does not adjust the room availability by SiteMinder on 02/08/2016 Hi Jan,We appreciate your feedback.We're sorry you didn't receive the usual SiteMinder service we pride ourselves on.I will escalate this and have a member of our support team contact you to discuss your queries.Regards,

This a great channel manager with lots channel distribution. It works perfectly. no problems with double bookings.

The customer support is bad. They take more than 24 hours to give an answer, which is a long time when you're dealing with reservations. The custom support was one of the reasons I changed to another. by SiteMinder on 21/01/2019 Hi Ana,Thank you so much for taking the time to give us your honest feedback. We're thrilled that Channel Manager is really hitting the mark for your distribution needs! With regards our feedback on Customer support is noted and I've passed this onto our Customer team. We do understand that you need to handle your guest reservations quickly. We promise that we are striving to improve on our support responsiveness. Finally, thank you for trusting us to be your channel management partner. Please let me know if there's anything else we can assist you with.Have a great day ahead!Sincerely,

The Bookingbutton from Siteminder is the worst we have come accross. It is less than ok: The mobile embed widget doesn't display properly and we have been in touch with Siteminder but after a month of them knowing about the issue this has still not been resolved. You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible. Siteminder could be so much better if they improved their customer service. At the moment we would not recommend using them at all.

Simple to use interface and most of the time very self-explanatory.

Customer Support is the worst. Whenever you need help you will receive a standard E-Mail reply and issues will not be resolved in a timely manner. by SiteMinder on 29/08/2019 Hi Philip,Firstly, I am so sorry to hear about your outstanding issues with the mobile embedded widget and that you felt you have not received the highest level of support to resolve the issues promptly. This is certainly not the usual for our more than 35,000 happy customers. We have escalated this to our management and customer success teams who have been in touch. Good news regarding Payment Gateways-We've built a great new payment feature to give your property a quick and secure way to accept online payments from all major credit and debit cards. The new payment processing through SiteMinder Payments will be available at the start of September for all regions. If there's anything else I can do, please let me know. Sincerely,Misha

Overall Siteminder does what it needs to do and when everything is working as it should, the system is great, saves a lot of time and speeds up processes. For larger organisations that operate at high occupancies, it is inevitable that in occasions overbookings can come in.

Great all round system when everything is going well.

Support is very slow with a lot of chasing required.

Just an easy piece of software to use, and helped increase business and simple to use and update at anytime

Just the ease of use, plus also the added extras that come with that are no extra charge

N/A by SiteMinder on 01/07/2016 Hi David,Thank you so much for your wonderful feedback, loyalty and support. We look forward to working with you for years to come.Regards,

Easy usage of OTA controlling

The dashboard with its easy overview * the way of updating different different room types and rates with almost one click

The introduction was to "tacky" and quick and with it the start was a bit difficult (it migh be because we are a serviced apartment company and have different needs than a hotel) by SiteMinder on 27/11/2017 Hi Christiane,Thank you for taking the time to review our software. We are constantly trying to improve our service for our customers and the feedback you have provided on your experience is very valuable. We are excited to hear that you are satisfied with our system and its functionality.If you have any further questions or comments, please don't hesitate to ask.Thanks,

We use two SiteMinder products - The Channel Manager and TheBookingButton. Integration is very easy and overall SiteMinder saves us a lot of time so we can spend more time tending to our guests. The Channel Manager also gives us peace of mind as we don't have to worry about double-bookings.

Ease of use, great support by SiteMinder on 07/07/2016 Hi Gail,What wonderful feedback, thank you so much. We love hearing how much of a difference our products can make.Thank you for your support and we look forward to many years of working together to come.Regards,

Did not require a lot of interaction if you didn't want to change things too often.

Needed to be manually adjusted. Did not integrate with my software, but that could of been my choice. by SiteMinder on 29/08/2019 Hi Rae,Thank you for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us.Thanks, Misha

Very complete Channel Manager with everything you need to run several properties mapped through different OTAs.

Like I said above, it's a very professional Channel Manager so you should expect having troubles understanding what should be done and what should be left untouched.

Managing multiple distribution channels individually could be a very daunting task. this helps streamline that process

It love the versatility the Channel Manager has. Very easy to set up new room types, connect to new channels, and creating rates amongst other things. I just love using Siteminder

My least liked feature of this platform is probably their booking engine. It's very archaic and not very user friendly. I wish they improve this part sometime soon. by SiteMinder on 29/01/2020 Hi Javier, First of all, thanks so much for taking time out to review us! It's excellent to hear that you've gotten great results. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We have some exciting updates coming this year, that will directly improve our user-experience with Booking Engine, so stay tuned! Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.All the best, Misha

Since we do not depend a lot on the online reservations (we do more contract and group business), the low flat price is good for us.

The flat rate for the Channel Manager, so we are not paying for each reservation that comes thru the channel manager. But then we signed up for GDS thru them, thinking it was the same way, but it turned out they are charging heavy fees for the GDS reservations.

Customer Support. Terrible.... Hard to get anyone to help you. Don't know who to call. They are based out of Australia, and I dont think they have a very strong support system for their US clients. I have been trying to get a rate loaded, and haven't had much help.

The ease of using this product is superb and easily learnt. I have used it at several locations in the motel industry.

Como acima

Nothing by SiteMinder on 11/08/2016 Hi Robin,Thank you very much for your review, we appreciate it.It is wonderful to hear how our products benefit our wonderful SiteMinder advocates each and every day.We look forward to working with you for years to come.Regards,

Overall, I find the system somewhat confusing, however the support team assist as best they can. I would say I am pretty tech savvy, and my issues are likely to do with the fact I was not on the team that chose and implemented this system.

The number of channels Siteminder connects with allows us a very simplified method of linking and updating our huge number of packages and rates options to many different channels.

I find the set-up often counter-intuitive and I rely heavily on the support team to talk me through various changes I need to make. by SiteMinder on 25/07/2019 Hi Alex,First of all, we really appreciate your honest and insightful feedback. Thank you so much! Your feedback on the experience is invaluable to us and has been shared with our teams. We've been working hard to improve things for customers and are excited about what's coming down the pipe to make the experience much better! Stay tuned as we'll be sharing alot of new updates very soon.Thank you for trusting us with your business and we look forward to supporting you ahead.All the best,

have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

good software for a start off but then it stops there, updates they make are all useless

- Cons

Many.

Having the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse. by SiteMinder on 18/03/2018 Hi Christina,Thank you for your great feedback. We are thrilled that you have had such a positive experience with our suite of products. It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel. Thanks again and please let us know if we can be of any assistance. Thanks,

Good overall experience with SiteMinder

Easy to Use, No. of Channels, Fast & Accurate

- Less Informative Dashboard

Great. It revolutionized my business 5 years ago, but I believe the market has changed since then and Siteminder will have to change with the times eventually.

Brings together most of my channels to one easy to manage place

Only works at a group of rooms/properties level. So I cannot list individual property availability which many sites require. For example - AirBnB work on a per property availability while Booking.com and Expedia work on the availability across your properties - like rooms in a hotel.

Horrible- I would not wish this service for anyone.

I like that I can get out of using it as soon as possible- they make it time consuming to try to setup and get working but at least I can leave after months of horrible service and no functionality.

Absolutely no customer support- their phone line support always responds that everything is working when nothing is setup correctly. Their email support just never gets back to you. I have been manually checking reservations for nearly 6 months because of no help or functionality from Siteminder! by SiteMinder on 12/09/2019 Hi Abby,We're really sorry to hear about your experience as that is not usual for us. Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.Thanks,

As stated in my review it works as it should, which as I am sure most people are aware that is rare these days.

Every now and again it will glitch, but overall I would says its works as it should 98% of the time. by SiteMinder on 08/10/2019 Hi Rob,Thank you for taking the time to review SiteMinder!Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner.Thanks,

We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.

The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August. by SiteMinder on 26/02/2020 Hi Cynthia, Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_USIt's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.All the best, Misha

It is reliable which is of great importance to any business. Easy to use.

Ease of use, practicality, reliabilty. Daily arrivals in one report for all channels.

Could not fault Siteminder. Overall a very important part of my business.

Good but wish more

Easy to use and connect with all channel distributions we want

A little and simple functions, no analytic the figures by SiteMinder on 06/11/2019 Hi Dennis,Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner.All the best, Misha

Wished I had gone with one of my other options.

Channel Manager is sufficient for my needs.

Customer Service contact time is POOR.

Perfeito

Please the CC is available when we have any problem and it would be great if you have official office in Bali

The system and easy to use. I use the Siteminder from the previous company as well by SiteMinder on 05/11/2019 Hi Rian, Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. We will take your feedback to our support team. Thanks for sharing! Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. Thanks, Misha

The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this. by SiteMinder on 05/11/2019 Hi Marlon,First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha

Good and satisfied

The system is easy to manage when you would like change rates, update inventory

So far so good for me at the moment, can't recall by SiteMinder on 01/11/2019 Hi Pearly, Thank you for taking the time to review SiteMinder! We really appreciate you feedback.Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.Thanks,

The channel manager gave me flexibility to change prices regularly according to availibility of rooms and market changes. The bookingbutton gaves possibility to integrate direct hotel bookings into the system, although it hardly generates them. The accessibility to support is quite good and personal, although with some delayment exceptions.

gives good and simple overviews of daily availability and prices of roooms

it logs out very fast, so sometimes you have to fill out the same information twice, which is annoying

Range of channels

Wish new feature could be added to Booking engine, such as loyalty scheme or secret rates to help us compete with OTA pricing. by SiteMinder on 25/07/2019 Hi Tim, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products. You can check out our latest product releases on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_USIt's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.Thanks, Misha

It is a one stop shop in updating and controlling inventory. As stated above the support is exceptional with very friendly, professional and knowledgeable staff. I am not a computer whizz and I find the support staff are very understanding of this.

I find the software very easy to work around and when you have any issues or problems the help facilities and also customer service staff are very helpful.

I have no negative issues with this software. by SiteMinder on 25/07/2019 HI Wayne,Thank you so much for your review and feedback! We so greatly appreciate the time you've taken to do this and will share your feedback with our teams internally. Thank you for allowing us to be a partner in your journey. It's our privilege to be of service.Thank you,

We have been using SiteMinder for the last 10 years and have found it to be completely reliable and meets all our needs to operate a 14 unit 5 star motel.

We find the system very easy to use and quite easy to train new reception staff. We manually adjust rates and conditions on a daily basis to maximise occupancy and yield.

Mapping rooms can be quite confusing. Have found this quite time consuming by SiteMinder on 12/07/2019 HI Alan, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.It's excellent that you've gotten great results using the product and we love hearing that we can help simplify the training and onboarding process! Thanks again for being a customer. It means a lot to us.Thanks, Lauren

I work with many hotels, and having a tech solution that helps me save time and save money to the hotel is a must. I came upon siteminder looking online and I have already implemented it on several properties. Has everything you need to control your inventory and avoid overbookings. The website templates are also great, ease to use and fast.

Fácil de usar.

Creating promotions on the booking button app should be better looking, not just a code by SiteMinder on 17/06/2019 Hi Humberto, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us.Thanks, Lauren

Overall we achieved a lot together already. The support for new set-ups is amazing and couldn't be better! From the technical part like developments and features we would be happy for some update of what is in the making.

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- some basic functions are still missing like sending MAXLOS / MINLOS to all OTA's

SiteMinder was able to promote our listings on sites that require a partnership to do so and on this merit they did a good job.

We were able to promote booking options on sites like TripAdvisor.

You are forced to use their booking engine which wasn't really setup for how we facilitate online bookings. The booking engine does not include a decent templating system so you are left with a generic looking checkout process. by SiteMinder on 26/07/2019 Hi!First of all, thanks so much for taking time out to review us. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here:

Overall, this software is great for web-based authentication and allows for employees to sign on and follow policy within the company. Customer support can be lacking at times, but they are needed so rarely with the software that it does not make a significant difference.

This software is great for creating efficient sign-on practices and allowing policy-based authentication. It is very simple to use and set up and gets the job done.

Sometimes there are technical issues to be solved and customer support is not the greatest, so it is hard to easily get past those issues. by SiteMinder on 12/05/2019 Hi Katelyn, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us.Best,

Overall, our experience has been nothing but positive. Online booker engagement is up, and times on page have increased, which has allowed us to build bigger and better audiences for our online direct channel.

Their whole suite of products simplifies managing reservations for a smaller chain like ours. I find their website design to be easy, intuitive, and devoid of 'too-many-options' which sometimes scare bookers into exploring more and booking less.

Their support is limited, but it's an out-of-the-box product that is priced super-competitively, so honestly, you can't expect enterprise level account management or support. by SiteMinder on 21/01/2019 Hi Alex,First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means alot to us.Thanks,

I would never recommend this to anyone. The support is awful, they have little idea about the product. Honestly, it is easier to muck about with it yourself and find the solution on your own than call a useless support team who rarely know what they are doing. I don't think I've ever called and found them to be useful.

The chanel manager works and makes it easy to manage mutiple selling platfroms.

I have been using this for 2 years and in that time they have made not one single improvement to anything. I buy a suite of products. Little Hotelier (back office) Siteminder (Channel Manager) and The Booking Button (online reservation booking engine)

Simplifies my life, a lot.

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent.

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers.

Peace of Mind, StressFREE, Happy working with them and Relief!

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ...

There are no cons at this stage ...

This tool does the work that an assistant would do for me.

The thing I like most about SiteMinder is its functionality, we have live connectivity to a wide number of OTAs and it has reduced workloads and increased revenue.

The only thing that I do not like sometimes is that I get confused with the connectivity and rates, if clients will sell at a dissociated rate that they take off or if I am to take it off. by SiteMinder on 18/04/2018 Hi Monique,Thanks for the positive feedback. We're sorry to hear you sometimes get confused with the connectivity and rates. If you would like, I can organise a time for a member of our support team to give you a call and run your through the best way to use it. Let me know if you would like me to arrange this.Thanks,

The software itself has never failed.

The desktop version has always worked well. I changed to resonline a few years ago but found their software to be unreliable.

The mobile version has a lot of problems. It is difficult to change any details once entered as in dates, number of people. It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading. When you select the payment details it glitches and the page can not be closed for finalize payment or go back. by SiteMinder on 27/03/2018 Hi Maureen,Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable. I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve. Again, thank you for taking the time to give us your feedback. If you have any further questions please do let me know.Kaitlyn @ SiteMinder

At our hotel (Hotel & Gasthof zum Hirsch) we have been using SiteMinder technology for 3 years. We love that we can make changes to our Canvas website without needing professional IT background. Our direct bookings have increased by around 18%, we have more independence for 3rd parties and we are gaining a lot more traffic.

..... by SiteMinder on 23/01/2018 Hi Dominik, Thank you for reviewing SiteMinder. We're pleased to hear that you are having a positive experience using our software for your hotel, Hotel und Gasthof zum Hirsch.We can't wait to continue to work with you to achieve more success in the future.Thanks,

This channel management software help us save time a lot when compare to update manually in each channel. Report is also useful for check guest check in and check out dates.

Sometime the inventory update delay 5 - 6mins, but this isn't happen frequent. It would be great if system can instantly update. by SiteMinder on 07/01/2018 Hi Kongkan,Thank you for taking the time to review SiteMinder. We're happy to hear that you have had a positive experience with our software and look forward to continuing to work with you to help your property reach its full potential. Thank you for your feedback on our inventory update loading times, we will pass this onto our product team.Thanks,

The staffs instant and professional help. The bookings were flawless.The staff helped me through changes quickly and easily

all good. There were no cons. I am not an IT wizard. Every one was so patient. The training was very helpful. by SiteMinder on 12/12/2017 Hi Laura,Thanks for taking the time to review SiteMinder. We value the feedback from our customers and are very happy to here that our staff have helped you have a positive experience. Thanks, The team @ SiteMinder

What I like most about this software, is the peace of mind knowing that the bookings are taken care of & I do not have to be concerned about double bookings. Especially as we are in Australia & a lot of our guests are from Europe & America, which is on a different time zone. Before we had SiteMinder we had a few double bookings & we had to relocate the guests to another BnB, which was disappointing for both us & the guests.

Overall, there is nothing to complain about. I just have to be aware if there is a cancellation, to go into the site & re-open the rooms. This is not a problem as the access is easy & straight forward. by SiteMinder on 07/12/2017 Hi Marianne,Thank you for the great review. We love hearing feedback from our customers and really appreciate you taking the time to tell us about your experience. We look forward to continuing this journey with you. Thanks,

Adding basic content to the CMS is fairly straightforward but there is nothing this offers which cheaper competitors don't.

There doesn't seem to ever be any updates made. As someone who works in digital marketing, making updates to the site to improve SEO performance is critical. However this CMS doesn't even allow the simplest of updates. It doesn't allow you to update page titles without the H1 header and main navigation title being updated. So just to be clear, updating page titles on their own is NOT POSSIBLE. This is 2017! We've been asking the question for over a year about when this will be updated and it's still not done! We still can't update page titles (some of the most important elements for SEO) and therefore are losing out on revenue because of this CMS. It also doesn't allow users to set up 301 redirects, which is simply laughable. Again, this is also impacting our performance. If it was solely my choice I'd have changed a long time ago. Avoid the canvas CMS at all cost if you're looking to improve SEO performance. by SiteMinder on 28/11/2017 Hi Jonathan,

Very basic of use but with time it's a lot effort to have to double up with a separate accounting software when everything could be easily.

Very very basic. So if you want something that requires limited knowledge to use that software, this is it. Not a fancy software at all. You get your reservations in and that's pretty much it. So that might fit some.

Biggest con for us is to have only a 2 weeks at-glance calendar. It's annoying. Siteminder should work on it. Then when you click on "save" sometimes it does not save properly and you have to start all over again.

It is the only real serious booking engine available to local hoteliers and we would have a problem getting direct bookings if it was not available to us.

The staff that answer the phone are lovely and try to be helpful when you phone and the on hold music we spend hours listening to is good

Those that answer the support phone are lovely people and try their best to assist. However, they seem quite often not to fully understand what the product can and cannot do. And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out. They sit on the problem for a week and try finding out when it is going to be fixed. They are like elusive Gods who think they are answerable to no one, least of all the customers! by SiteMinder on 22/06/2017 Hi Wendy,Thank you for your feedback. We are sorry to hear that you have had this experience. Your feedback has been passed onto our customer success team as well as management who will investigate the matter further.Thanks again for taking the time to submit your feedback. The team @ SiteMinder

Here at Bolton on the Park, we use The Channel Manager and TheBookingButton and find that they work really well for us. The Channel Manager makes it easy to manage all of our channels and inventory on one platform - I couldn't imagine what my life would be like without SiteMinder!

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Would like to see improvements to it's promotional capabilities by SiteMinder on 23/08/2016 What a nice review - thanks so much for taking the time to give us your feedback! We'll definitely let the product team know your thoughts on promotional features - there's always new capabilities coming up on the roadmap! Thanks again, the team @ SiteMinder

We are running at total 32 Rooms distributed on 9 active OTAs. Siteminder has do a lot to assist us in managing and distributing our room rate and availability with zero failure. It gives us more time to manage other things in our hotel.

Easy of use, features , friendly and very helful customer support

Everything is just fine so far by SiteMinder on 09/08/2016 Hi Fadli,Thank you kindly for your review.We are glad to hear you are enjoying your experience with SiteMinder.You are able to implement TheBookingButton as an iframe within your website. Please contact SiteMinder Support if you would like further information on how to do this. Regards,

If we request for accessing rate plan for New Online Agent, Siteminder Team immediately respond our inquiry. The Extranet in Siteminder is easy to use. We can know a lot of Online Agents which have been joining with Siteminder.com so that we can contact several of the potential Online Agents operators to make contract agreement . Siteminder.com give us flexible payment process. Indeed we have enjoyed to make working relationship with Siteminder.com. We are very satisfied with the Channel manager.

Updated rates and room availability

Increase or decrease the percentage of ROOM RATES in Channel's menu by SiteMinder on 09/08/2016 Hi Wayan,Thank you for taking the time to review us, we appreciate it.We are glad to hear you are enjoying your experience with SiteMinder. We have taken your feedback on board regarding room rate percentage changes, we will keep you updated. Regards,

To be honest, I am very satisfied using the product. Except on several occasion certain room

Easy to manage and efficient

showing /sending room availability on certain ota channel despite inventory has been closed on

The Channel Manager is simple to use and gives me complete control over my inventory. For example I can allocate rooms how I like, adjust rates and set minimum stays without any issues.

Simple, very easy to use and it's affordable. by SiteMinder on 05/08/2016 Hi Geoff,Thank you kindly for your review. We greatly appreciate your feedback and loyal support.We look forward to working with you for years to come.Regards,

We have been using Siteminder for a number of years, saves time in trying to update individual websites.

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Would like to be able enter cents as well in prices ie. $28.50 by SiteMinder on 05/08/2016 Hi Dominic,Thank you very much for your review, we are always happy to hear that we are saving you time. Regarding your request to enter cents in prices, thank you for this feedback, I have passed this on to our development team.Regards,

Easy to maintain and upload the room rate for many online travel agent, very fast to connect to the site minder trough any provider.

easy to connect with cannel and the person in charged was very helfull

No by SiteMinder on 07/07/2016 Hi Wayan,Thank you so much for your great feedback and for being a wonderful SiteMinder advocate.We looking forward to continued partnership with you for years to come.Regards,

We are a small Boutique Hotel with 27 rooms. We have been using siteminder for almost 7 years now. Good thing with siteminder is that they always improving their products, upgrading some of the features but still keeping it very easy to use it. I used other products before, updates were very slow compare to siteminder.

user friendly quick updates

I can't think of any negatives. by SiteMinder on 04/07/2016 Hi Jozef,Thank you so much for your wonderful feedback, loyalty and support. We look forward to working with you for years to come. Regards, The Team at SiteMinder

Easy to use friendly Staff Great Sales Department being loyal customer for three years never had an issue if there was an issue it was resolved promptly and efficiently

Easy to manage overall e.g rates room allocation setting up room mapping and cloud based access from any device

Can't fault as it is very user friendly by SiteMinder on 30/06/2016 Hi Tony,Thank you very much for your wonderful feedback and ongoing support, from all of the team at SiteMinder.