Categorie:
Software de marketing por e-mail /
Software de automação de marketing /
iContact Reveja
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Horrível |
Unlimited sending. US-based support. Email experts on staff. iContact Email Marketing helps businesses of all stages and sizes get results. From the small business just getting started, to the professional marketers and agencies, to high-volume senders with 25k-500K+ subscribers, iContact offers a plan to meet every need. All customers get a Success Manager dedicated to getting you up and running quickly, unlimited access to award-winning technical support and a 98% deliverability rating.
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Comentário deixado em 04/09/2020
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Faz o trabalho.
It's easy to use as long as you don't try to get creative. I also like that you can copy a previous email and use it as a template for a new email - much quicker.
Sometimes it won't send test messages, and, a few months ago the Facebook connection feature stopped working so I haven't been able to use it. Also, it's a pain to include pictures in an email. The text wrapping feature does not work. I get it looking great in the program, but as soon as I send the email or test it, it gets all messed up. Lastly, the links get corrupted if you try to copy and paste them in a lot, so that is frustrating if you have to redo all the links sometimes. by iContact on 04/05/2018 Hi Alyssa. We're happy to hear that you are using iContact to create templates from previous emails! This is one of the fastest ways to get consistent-looking emails out to your contacts. We really appreciate your feedback regarding the issues that you have encountered. We believe that customer feedback is key in creating a better product. This has been passed along to our Product Managers so that it can be reviewed for possible updates in a future release. Thank you so much for taking the time to make us aware of your concerns.
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Comentário deixado em 04/08/2020
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Comentário deixado em 04/08/2020
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Lots of functionality in communicating with our member base as well as our broader base of contacts. Keeps us in front of those we are targeting with our information.
I like the ease of selecting all or just some contact lists for individualized messages. Formatting is easy, and you can switch seamlessly between HTML and Design mode while working on your message. Customer service has always been very responsive anytime I have had a problem or question.
The one thing I wish I could do is edit images within the document if the sizing is not quite right. If they can ever get this functionality going, it will be perfect! by iContact on 20/04/2018 Hi Karen. Thank you for your review. We're so happy that we're meeting business needs, whether it's with our email editor, list management or even customer support. Providing an exceptional customer experience is our team's primary goal. We also appreciate the feedback around image resizing. We're constantly evolving the platform, so we will keep this feedback top of mind. Thanks for being such a loyal customer!
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MindManager
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Dalet Galaxy cinco
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Deep Freeze
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Livro Rei
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Constant Contact
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Comentário deixado em 04/08/2020
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Comentário deixado em 04/07/2020
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iContact is great in terms of features, customer support, and ease of use. If you can afford it, go for it. It will eventually pay off.
I have been using iContact for over 3 years now and never had any major issues with them. Email marketing gets a whole lot easier with iContact's features and amazing tools.
My only concern is price. It is expensive as compared to other email marketing services. Additionally, they don't have any free plan. Most of their competitors have like MailChimp and mailerlite.
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Comentário deixado em 04/05/2020
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Comentário deixado em 04/02/2020
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Comentário deixado em 04/01/2020
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Ease in maintaining our email lists and staying in contact with our clients and subscribers.
Ease of use and flexibility in how it can be used. Whenever we have needed to make changes or add features the support staff have always been there to assist. Their ability to online conferencing and screen sharing makes the support easier to follow along.
When we have needed to add images the available space provided is usually smaller then we would like to use. Upgrading to the icontact pro had a learning curve but the support was available whenever needed by iContact on 29/05/2018 Hi Linda! It makes us happy to hear that you have enjoyed both the ease of use and flexibility that iContact offers. Our goal is to ensure new customers can quickly learn to use our product, while continuing to allow the flexibility of message creation that our more experience customers enjoy. Thank you for the feedback about allowing for additional image space as well. We will pass this along to our Product Management team so that it can be reviewed for possible updates in a future release.
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Comentário deixado em 04/01/2020
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Excellent for producing our email alerts.
Relatively easy to use, not too many quirks, etc. Easy to bring in text, heads and pix. Especially easy to work off prior templates, which is very important for me considering the big con below.
It was redesigned about a year ago and I absolutely hate it. I continue to use older templates because when I've tried to use the new ones, even with Live Chat help, I can't make heads or tails out of it. Maybe it's me? Maybe not. But I realize iContact was trying to get more "with the times," and update the SW, but it's just not in the least big user friendly. by iContact on 14/05/2018 Hello Paul. We are very glad to hear that you find iContact easy to use, and particularly working off of prior templates. Anytime we make a major change to the platform we allow customers to remain on the previous version for a period of time so that they can take their time to get used to the changes. Thank you for your feedback regarding difficulty learning to use the new email editor. We would love a chance to help you get more familiar with it. Please reach out to our support team via phone at 877-968-3996.
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Comentário deixado em 04/01/2020
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We received a great deal of assistance and support from our Pro Strategic Advisor. She has been with us diligently every step of the way and we are very thankful for all of the help she has provided to our team! We are very fond of the workflow automation capabilities and the audience metrics. We are also looking forward to taking advantage of the Salesforce integration capabilities in the near future!
Our marketing team has been using iContact for about a year now and we are very impressed with customer support! We love the accessibility of being able to direct our inquiries to a friendly and extremely helpful rep. All of our questions are answered and resolved in a timely manner, which has made for a very smooth learning curve. We are big fans of the custom workflows, which has had a huge impact on our campaign execution and efficiency.
The templates can seem limited at first, but the more time you spend with the platform, the more apt you are to find ways customize layouts and design. by iContact on 10/05/2018 Thank you for writing this review! It is wonderful to know that you have been so impressed with our customer support. They truly are a fantastic group of people who are dedicated to giving our customers the best experience possible. We also appreciate your feedback regarding templates seeming limited at first. Though we are happy that you have learned how to better customize templates, we will also pass this feedback along to our Product Management team so that it can be reviewed for possible updates in a future release.
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Comentário deixado em 04/01/2020
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One-on-One support, ability to save templates, monthly projects.
It's practically point and click - if it's not, a simple phone call and it becomes that! I love having a 'person' connected to our account - so I may frequently utilize their expertise. Many other companies do NOT offer phone help - which is a deterrent.
I do wish integrating forms into our website is easier - but it seems to be a hassle. Mainly because we've spent over a year creating our own forms to find out it isn't compatible with iContact. We're working on a solution but it is tiresome. by iContact on 19/04/2018 Hi Katy. Thanks for your feedback! We're pleased to hear that our support and services teams have been so helpful for you. Your happiness as a customer is our top concern. We also appreciate your feedback around form creation. We're aware of the issue you're experiencing and are keeping it top of mind as we continue to evolve our platform. Thank you for being such a loyal customer!
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Comentário deixado em 03/31/2020
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It's quick and simple to use, especially if you don't have any experience in coding and the metrics toolbar is quick and concise; so you'll find what you need with minimal click-through
Easy to change row content
There are limited "pre-made" templates so I don't always have one to grab from and I'll have to create one
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Comentário deixado em 03/30/2020
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Fácil de usar
A couple of things make iContact exceptional. The ease of creating/designing an email blast is amazing, whether I am creating from scratch or utilizing their templates. I also love their sign up forms. Our company uses them for contests/giveaways and it will automatically add them to the list of your choice, making the count and drawing portion of the contest easy.
There aren't too many things that I don't like about iContact, but about the only complaint or even a suggestion would be to enable a feature so that you can send out an email individually.
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Comentário deixado em 03/30/2020
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Easy to use, great services, great customer service
The design team and the ease of designing an email blast is great. You can make a design template in a matter of minutes, and if you need something fancy, you contact the design team and they will do it for you!
I have never had any issues with this software and have nothing negative to say. Great software that I continue to use! by iContact on 23/04/2018 Gina, thank you for being such a loyal customer and for taking the time to leave such a positive review. The team is excited to hear that you're seeing so much value with the easy-to-use interface, as well as with the on-call design team (when needed). We value your feedback, so please feel free to reach out anytime with questions or suggestions. Thanks!
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Comentário deixado em 03/30/2020
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I get the ability to reach my customers and turn them into return customers week after week and year after year.
iContact is easy to use in most cases. There are tons of different templates and creating your own email template is a breeze. If you get one of the Pro plans they'll even help you make templates for future use, so that's great, too. There are plenty of ways to upload data and keep track of that data. In fact I tend to use iContact to export my data for use on other platforms because it keeps everything so nicely. My point of sale doesn't even allow the breadth of exports and options that iContact does, so it's more than just an email platform to me.
I have three businesses that have to be kept separate and my only big complaint is that I can't copy automation plans or other things back and forth between them. So a lot of time is wasted redoing certain campaigns between the locations. I also think the social connectivity needs to be updated. Twitter for one is outdated and the actual website allows much more text to be posted than in-app. They're several updates behind on Twitter. by iContact on 19/03/2018 Hi Trevor! We are thrilled to hear that iContact¿s design services and automation tools make your job easier and your emails more impactful with your customers. At iContact we value being your one stop shop for your email marketing needs. We also appreciate your feedback about copying your automation plans from one platform to another. We¿ve noted this feature and completely understand how it would be helpful. Thank you and have a wonderful day!
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Comentário deixado em 03/29/2020
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There are other more-integrated models that make work more efficient. I would recommend those models instead of iContact. The features all work, but applications like Network for Good make things easier, faster, more efficient for me.
Things worked fine. If you don't use the software frequently, it can be hard to master. I wish the layout was a bit easier to work with, but it is not terrible. The platform does what it says it can do in the advertising.
I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.
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Comentário deixado em 03/29/2020
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Comentário deixado em 03/28/2020
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Great deliverability to inboxes and easy set up and import of contacts! I don't have to worry about going to people's spam or junk box.
I like that you are easily able to create HTML emails and if you don't know HTML, they have ready-made templates that you can use where you can just plug and send. I also like the rate of deliver where emails are going to inboxes and not junk mail - makes for better metrics when you look at opens and clicks.
The ability to copy and paste a URL to create a new HTML message does not always work/format the way I'd like sometimes, but I do like that ability. by iContact on 27/04/2018 Hello Reginald. It is great to hear that you are enjoying the deliverability rate iContact offers! Our Deliverability team works to build solid relationships with the major email providers so that we can get as many of your emails as possible straight to inboxes. Thank you for the feedback about creating a message from a URL. This doesn't always allow for the consistency that we would like simply because there is a good deal of code used on websites that just does not render well in email format. It is, however, something that we are happy to pass along to our Product Managers so that it can be taken into account for future updates!
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Comentário deixado em 03/28/2020
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Comentário deixado em 03/27/2020
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Comentário deixado em 03/27/2020
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It helped us take our email marketing to the next level and helps facilitate more strategic approaches to our email marketing and digital fundraising. With icontact we recently implemented a new digital fundraising program that has been highly successful.
It is quite user-friendly, allowing us to create high-quality, professional emails with strategic segmentation. Their support team is excellent. Our "Strategic Adviser" is always pushing us toward the latest industry best-practices and keeping us at the cutting edge. Their support team is also quick to respond to any challenges we have and readily offers solutions.
Sometimes it can be glitchy and the format/design that you create doesn't always comet through exactly on different email platforms. Also, it would be ideal if it offered e-commerce tracking. by iContact on 12/03/2018 Hi Nicole! We're glad that you've found iContact so valuable for your organization! We'll be sure to let our Strategic Advisors and Support hear your kind words. And we know what you mean: Getting an email to display correctly across all platforms is a great frustration to all email marketers, which is why we are constantly testing our themes and layouts in order to minimize those glitches as much as possible. We'll also send your suggestion about e-commerce tracking to our dev team. Thanks for your response!
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Comentário deixado em 03/27/2020
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It is helping me make more money with less Employees.
This product is very easy to use. Upload an excel file or files and GO! It is easily organized by any criteria you decide and uploaded so you can start using immediately. I love being able to email a 1000 or a 100 clients in one email blast. It is making me money. :)
The DO NOT CONTACT feature. We should receive at least one email asking us to remove from a database before being placed on DNC. by iContact on 20/03/2018 Thank you for the review! We love helping you grow your business and be successful. Ease of use is one of our top priorities, so we appreciate the feedback. Regarding the Do Not Contact process, we have a very strict anti-spam policy and a part of that is enabling contacts to opt-out of emails at any point. This allows us to provide excellent inbox placement and be in accordance with CAN-SPAM regulations. Thank you again, and have a great day!
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Comentário deixado em 03/26/2020
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Our whole email marketing campaign has benefited from this causing our company to succeed. Complaints have gone done and our open rates have gone up. iContact provides great advice whether you're just starting out in e-marketing or have been doing this a long time. We're able to fine tune our emails and get valuable insight from them.
The ease of use and the amount of help/advice they're able to provide. The customer service is fantastic. With the help of our strategic advisor, we've have great success in e-marketing: lowering our compliant rate, raising our open rates, and putting out a good product that keeps people engaged! And we don't get blocked by major email service providers because our compliant rate is low. The software is easy to use and has great customization from creating your own email and lists to scheduling emails in advanced. There's also the option to integrate via their API and automatically upload leads in real time which is a great feature.
The new iContact dashboard is very nice and responsive but since it is new, you can find some bugs in the system. I'm sure this will get resolved soon so this isn't a big issue. We're always able to send our emails so that's the most important thing.
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Comentário deixado em 03/26/2020
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I can set up emails to go out before I go on vacation or take a day off and set up the time for them to go out. Linking our website, blog, emails to the email blast
Images easy to upload, change colors of them. Link to social media accounts. I copy and past from word and it uploads easy. Contacts- i like having different lists so I can email just that list/group
I would like to Link multiple social media accounts. Facebook linked in twitter. i would also like Pinterest and Instagram on the social sites. Maybe i can do this but i just thought of can I do a timed post to just social media? Also tagging others on social media before I send out the email. Just thoughts. other service could be sales leads by iContact on 11/05/2018 Hi Angela. Thank you for your review! It is excellent to hear that uploading and editing images has been an easy process for you. Including that visual element in your messages can be a key factor in driving higher open rates, and we want to make it as easy as possible. We also appreciate your feedback about adding social media options such as Pinterest and Instagram, and will certainly take this into account as we plan out future releases. You can schedule social media posts using the Social tab in your account. I hope that this helps, but if you have any further questions feel free to reach back out to us! https://app.icontact.com/icp/core/help/en-us
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Comentário deixado em 03/24/2020
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Comentário deixado em 03/24/2020
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Easy to use and the peace of mind that all of our communications are responsive and beautiful in our readers' inboxes.
I like how easy it is to use and teach to my colleagues. iContact is always looking to improve their products and roll out new features so it grows as our email marketing plans do. They're also open to feedback and value the input of their users.
I wish there was a summary at the end riiiiight before you send a message where you can see what lists you're sending to and what lists you've excluded. Would make the "Scheduled Messages" feature *that much more* functional for us. by iContact on 20/04/2018 Thanks for your review, Rhiannon. Delivering an exceptional customer experience is a top priority for our team, so we're happy to hear that we're meeting your needs. We also appreciate your suggestion for a scheduling summary. As you mentioned, we're constantly growing our platform, so we'll keep your feedback in mind as we continue to evolve. Thanks for being such a loyal customer!
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Comentário deixado em 03/24/2020
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Easy mass emailing to our whole church congregation
At our business, we appreciate the timed releases, simple platform, and easy-to-access data following an email release.
The only thing we wish there could be an improvement on is ease of design. It seems like there are some quirks where we try to change a font color and it snaps back to the original, forcing us to go into HTML mode to edit. Thankfully, it's easy to switch between "design-mode" and "HTML mode." by iContact on 04/05/2018 Hello Laura. Thank you so much for the great feedback! It's excellent to hear that you are using our timed releases. You can set everything up ahead of time so that you are able to do other things while your messages are sending out at the time you specified. We also appreciate the feedback about quirks when trying to change a font color. We will definitely pass this along so that it can be reviewed for possible updates. One of the things that can cause this behavior is copying and pasting content from an outside source. This often brings not only the text, but also the HTML over from the outside source. The new HTML mixed with the HTML in your email can conflict causing issues like you are describing. You may want to consider pasting any outside content into a text only editor, such as Notepad, before pasting it into iContact. This way we can ensure the outside HTML has been removed. Thank you for being an iContact customer!
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Comentário deixado em 03/22/2020
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Comentário deixado em 03/21/2020
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iContact allows me to create and send very engaging emails to my clients and prospective clients with anything from newsletters to sales emails. They also work very hard and closely with me to keep my emails relevant and my social media sites active.
I have a larger account and my dedicated iContact account reps are fantastic and do all sorts of things to help me grow my lists and increase my exposure to my clients. Integration with social media and many different platforms and apps is a huge plus, and their interface is plenty powerful while still being easy to use too.
They have a good number of templates available but I feel like they are too basic for normal needs, so that needs to be updated and broadened. I also would like to see their support for troubleshooting emails across different platforms and viewers extended. by iContact on 24/05/2018 Hello Scott. We are glad that you have had such a good experience with your account managers and integrations with social media. When customers send out their messages we want to ensure they reach as many contacts as possible. Utilizing the social media integrations is a great way to accomplish that! Thank you for your feedback about adding more advanced templates. This information will be passed along to our Product Management team so that it can be taken into account as we continue to add new and improved templates.
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Comentário deixado em 03/18/2020
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The biggest problem we're solving is time spent on producing emails. We send a lot of various emails to our multiple website databases (including various sub-groups within each website database) and we can't afford to spend tons of time producing these emails when there are so many other production tasks we need to fulfill. Building emails used to be one of the more time-consuming projects we deal with. They are taken care of much faster now that we have the simple-to-use email builder.
I've worked with several email newsletter marketing programs during my time in media and iContact is hands-down my favorite thus far. The drag & drop editor makes shuffling around content easy and better yet, the templates automatically reformat for optimized mobile consumption. The emails look great on both desktop and mobile devices and we're not even spending additional time preparing that optimized mobile format. Our strategic advisor is also very responsive when we need assistance and offers a lot of insight into the analytics and trends of our databases.
The only thing I wish we had was direct 2-way communication between our business website member databases and the iContact lists for synchronized newsletter opt-in status. Subscriptions get communicated from our website to iContact, but unsubscribes from the emails sent by iContact do not get communicated back to the member profile on our website.
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Comentário deixado em 03/18/2020
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Comentário deixado em 03/18/2020
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You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns. Your customers will appreciate it.
After your subscribers fill out their initial application, icontact goes to work. I like that it can be busy contacting people while you are busy elsewhere. It's easy to use, but the customer support is there if you need it. The prices are competitive with other likewise sites.
It's better for the medium or high volume businesses. Smaller businesses might not see the full abilities for this program.
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Comentário deixado em 03/16/2020
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Comentário deixado em 03/12/2020
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We have had multiple digital marketing members manage the system and each member was able to pick right up and blast out our marketing related content.
Easy to gather and store contact lists for various groups, allowing you to target specific markets/consumer groups.
There isn't much about the software that my team found unappealing, we have generally had pleasant experiences overall.
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Comentário deixado em 03/11/2020
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I used to get the ease of having templates already created and we just filled them in. Now I do not see as many benefits.
That it is easy to add new contacts and tells us when a contact no longer wants our emails. This is a great plus
That all the pre made sheets have been deleted. I used those all the time. And the old emails that I did have aren't all there. It is very frustrating for me to have to create a completely new newsletter each and every time I want to send out an email. We have sent out far less emails since this was all changed. We were sending out one a week, most of the time. Now we are lucky to send out one a month. by iContact on 04/05/2018 Hello Judy. Thank you for being a long time customer! It is great to hear that you have been utilizing our notification system so that iContact can tell you when contacts no longer want your emails. Getting this information in real time can be so helpful to your business, and allows you to keep any internal records up to date. Thank you as well for the feedback about templates. We did recently update our platform removing the previous templates, and replacing them with different theme and layout options. Once you choose a theme and layout that you really like, we recommend saving that combination as a custom template within your account. That way you can quickly choose your custom template and just fill in the blanks when you are ready to send. This feedback has also been passed along to our Product Managers so that it can be reviewed for possible updates in a future release.
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Comentário deixado em 03/11/2020
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Received same level of service from competing ESP for 1/4 the cost.
Our e-mails always get into the inbox, and we have a dedicated account manager. We've saved by switching from a competing ESP. Received same level of service for 1/4 the cost.
Difficult to get account issues taken care of when your account manager is out of the office. Difficult to do real time segments. For example, if I want to exclude anyone who has not opened any e-mails in the past 180 days, there is not a way for me to create a segment based on that criteria that updates on its own, that is, if someone who was on the 180-day non-opener list decides to open an old e-mail, they should automatically drop off that list. Similarly, someone who was not on the non opener list yesterday who hits 180 days without opening today, should be added to that segment. Other ESPs have this ability.
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Comentário deixado em 03/11/2020
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Comentário deixado em 01/31/2020
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iContact was great at first at allowing us to create and deploy emails for our clients, but over time, it seemed limited compared to other apps that were online (it seems it might have changed again since we originally used it, so perhaps they updated & improved things).
I really liked the built-in themes that were available to choose from when creating an email, as well as the option to import my email from a URL. I also found their performance reviews and charts to be really helpful when looking at the results of a deployment.
I didn't really like how iContact setup their contacts section and how their segmentation of the contacts worked -- I found it a bit awkward compared to other apps I've used.
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Comentário deixado em 12/15/2019
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We send out monthly HTML emails blast to our donors and this could replace Mailchimp for us.
This could potentially replace mailchimp for us, we are looking for a more inexpensive alternative to Mailchimp.
It doesn’t have a powerfull segmenting tool like Mailchimp and also the A\B testing is a little more difficult however it’s still a great alternative.
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Comentário deixado em 11/07/2019
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I contact is great for creating engaging content like newsletters or blogs and promos. The analytics also helps you track your content.
I contact is easy to use and great for emailing to different channels. It has many engaging features such as image, hyperlink, and video options.
When typing you do not know the font you used in a previous text box because it default to “font”. Not helpful.
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Comentário deixado em 09/05/2018
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I hold iContact in very high regard, particularly because of it's customer service. The strategic advisors are very helpful and attentive; they always respond quickly and helpfully.
I love the template builder functionality and that it's still an option to use the HTML Template builder. Our CRM is very particular about the types of email templates we can send out of it and iContact has helped us navigate this issue. It's very easy to train people in and to build eye-catching templates.
I would prefer to have larger subscriber limits and I would prefer to be able to do functional HTML file exports for certain templates. I also think the reporting data has a lot of blindspots. I would also like to be able to make template copies across user folders without having to enlist my strategic advisor's help.
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Comentário deixado em 05/04/2018
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iContact has been extremely helpful in getting our curated content out to the masses. The user interface makes it easy to create your own personal content to send out and the system provides a fairly comprehensive report of your mailer, which is crucial for anyone working in sales. It gives you an extra edge to know who opens what, how quickly and who is not interested so you can update your CRM accordingly. Great stuff from iContact.
Off the bat, we previously used a different mass mailing service whose customer support was non-existent so it was essential for us to find a provider that we could get in touch with whenever issues arose. The team at iContact has done a great working with us and helping us through the process of switching over from out other provider. The service works as intended and the user interface is easy enough to use and create content to mail out. Customer service is second to none.
I don't like that the service is not integrated into salesforce off the bat. We still haven't figured out how to get it done and truthfully, haven't had the motivation or necessity to reach out to customer service about it. When I consider that SalesForce has already endorsed its own proprietary mass mailer, I'm not surprised that there is difficulty with integration. by iContact on 24/05/2018 Hi Patrick! Thank you so much for your great feedback about our customer service team. They truly are a knowledgeable, dedicated, and friendly group of people. It sounds like you are on our iContact Pro platform which offers Salesforce sync. Thank you for the feedback regarding difficulties with this. We are happy to take it into account as we continue to make iContact even better! In the meantime, please don't hesitate to reach out to our support team for further assistance in getting this set up.
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Comentário deixado em 04/11/2018
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Comentário deixado em 04/10/2018
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We are able to send mass e-mails on a tight budget.
iContact is really good at the basics. It's easy to get mass e-mails out to people, and it's a good cost on the platform. It has great customer service, a good amount of templates, and does well at spam-checking.
iContact has a decent learning curve. Be prepared to train people that are going to use it. Also, if you are running multiple lists, people count for each list. So if you have 100 subscribers subscribed to 2 different list, iContact will count it as 200 subscribers. Not a bad thing, just something to be aware of when pricing. by iContact on 17/05/2018 Hi Chris! We are happy to see that you have been utilizing our spam check tool. This is a great way for customers to determine how likely their message is to be viewed as spam by your contacts' email provider. We also appreciate your feedback about the learning curve. Our goal is to make this curve as small as possible. In the upcoming months we plan to spend some time working with the on-boarding experience for new users to better help us accomplish this goal. Thank you so much for your feedback!
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Comentário deixado em 04/10/2018
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It makes my life loads easier. I can use my graphic design abilities to make eye catching emails and that intrigues people which leads them to want more information about our church. I can whip up an email in less than half the time it took prior to contracting with iContact. Also, being able to call customer support and rarely have to be on hold is a benefit along with the support coming from people who are easy to talk to, who converse as real people rather sounding mawkish.
The flexibility and ease involved to create stunning emails - in our case, weekly church eNews; monthly newsletter and special announcements. The new web site was a major thrust forward in our ability to look loads more professional and that draws visitors to our doors.
We would welcome and make use of a larger variety of templates if they were available. Currently templates favor clients who are in the sales market. This challenges us to be creative in modifying a beautiful template from sales to event promotion. More templates for the non-profit and religious clients would, frankly, be a blessing. by iContact on 22/05/2018 Hello Doug. We are so excited that you have been an iContact customer over the last 8 years. It makes us happy to hear that you have been able to create more professional emails with iContact in half the time! Thank you for your feedback about adding more templates as well. As you mentioned we are always open to suggestions for improvement, and will pass your comments along to our Product Management team for possible updates in a future release.
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Comentário deixado em 04/10/2018
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Comentário deixado em 04/10/2018
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This is the main tool I use to do internet marketing to my contact list of more than 3000 clients.
I can set up email blasts in advance. When I go on vacation, I set up 3 or 4 email blasts in advance that will go out as scheduled! The advance tier customer service is super helpful and easy to get in contact with. I give this company 5 stars on customer support.
With the latest revisions made, I have fewer critiques. Adding an image can be a little time consuming because jpgs need to be resized to no more than 200 kb. The spell check is a little time consuming. I typically cut and paste all my text into word to look for spelling errors. It's a bit quicker. by iContact on 04/05/2018 Hi Nancy. It's great to hear that you are using our email scheduling feature! This lets you get everything set up ahead of time so that you don't have to be logged in for the actual sending. We appreciate the feedback about resizing images to 200 kb. We understand that this can take a bit more time. Our goal is to ensure as many of your emails reach inboxes as possible. One way to do that is to ensure image sizes remain small so that messages are not seen as possible spam. We are happy to look further into this to try and speed up the process in a future release. Thank you for being our customer!
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Comentário deixado em 04/10/2018
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Comentário deixado em 04/10/2018
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Comentário deixado em 04/10/2018
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It keeps us in touch with our clients with ease and for a good price.
The customer service. It is always excellent and they go above and beyond to help. Day/Evening whatever, I've gotten great service. I use them for my employer for over 5 years, but I was also volunteering for a small non-profit group that had a tiny budget. Their salesperson was fantastic setting us up with what we needed for little money, and thinking about what we might need for the future. I was really impressed. When I have had questions or the rare problem they helped right away, either on chat or the phone.
Perhaps they might not be as fancy as other companies, but redesigning our newsletters isn't something we do often, so we might not be taking advantage of all the new stuff they have put in place. by iContact on 17/05/2018 Hi Matt. Thank you so much for the rave review of our customer service team! We are pleased to have a truly knowledgeable and caring staff to help you with any questions you have along the way. If you are ever interested in learning more about our new features and how to use them, please don't hesitate to reach out to our customer service team for help. Thank you for being a loyal iContact customer!
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Comentário deixado em 04/09/2018
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Tracking reports and excellent database health of subscribers. I know my database is safe with I-Contact.
I talked my Manager out of switching to another email platform because I-Contact beats the competition! Easy set up and ease of use. The customer support is superb! Price is good!
Could be more integrated with WordPress plugins for email capture forms.
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Comentário deixado em 04/09/2018
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Comentário deixado em 04/06/2018
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Inexpensive, ease of use, professional look to the emails
Ease of use and management of contacts, variety of email templates make creativity easy for all occasions
Lack of integration with other systems, I wish it would integrate with our pet sitting system to help us stay in sync in all our contact areas by iContact on 10/05/2018 Hi Rita! Thank you for your great feedback about our templates. We offer a variety of pre-made templates to help inspire our customers. We are also adding new templates all the time, so feel free to let us know if there are any specific new templates you would like to see. Thank you for your feedback about integrations as well. We are currently looking into making more integrations available to our customers. We are happy to take your feedback into consideration during this process. Thanks for being our customer!
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Comentário deixado em 04/05/2018
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iContact makes my marketing fast and easy. It frees up a lot of time to work on loan files. I do a lot less cold calling because the phones ring.
iContact has quick and easy to set up emails, timed releases, reasonable pricing, and a good interface. It makes my advertising quicker and easier than before.
The setup for each email broadcast takes a bit of time at first, but gets quicker with each new ad. After getting through the learning curve, it seems easy. by iContact on 14/05/2018 Hi Jack. We are thrilled to hear that you have been able to use iContact's quick and easy email setup to get contacts calling you! Freeing up your time for other projects is exactly what we hope to provide to all of our customers. Thank you for the feedback related to the initial learning curve. We plan to put in some work to improve the entire on-boarding experience, ideally cutting this learning curve and allowing new customers to become pros at using iContact even faster!
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Comentário deixado em 04/05/2018
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Comentário deixado em 04/04/2018
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It's cheap, neat, it's easy to use and gets the job done! When we used we could create a large and high-quality database of clients. We could also manage a lot of email marketing campaign with a large number of people with personalized content, and the ROI was huge.
It's really cheap, easy to use and it works with no problems at all. We had it for almost 3 years and never experienced an error, bug or anything else that could have resulted in a bad case scenario for us. Also, the customer support team is really kind and considerate.
It doesn't have too much space for customization, and the templates are kinda plain. Also, the new interface was really delayed in comparison to its competition that already had drag an drop customization and a large number of quality templates. It also lacks quality analytics reports (it's really basic) and it's short of integrations with some CRMs. by iContact on 23/04/2018 Hi Barbara. Thank you for your review! We're happy to hear that we've delivered value with our reliability and ease-of use. Our team takes a lot of pride in helping customers succeed. We also appreciate your suggestions around analytics and CRM integrations. We're constantly looking for ways to evolve our platform, so we will keep your feedback top of mind. Thanks!
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Comentário deixado em 03/31/2018
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We have used iContact for ten years to manage the email marketing services for our clients that range from single locations to hundreds of locations. The software has grown with us over the years as demands for automation and integration with third party systems have increased. The key to great software is support combined with the features you need. We found that with iContact.
We have not found anything we cannot do with iContact. If we can't figure it out a call to support gets us the answer we need. For those looking for API support, according to a large client of ours the API is very robust and easy to use.
There are UI areas in the software that can be improved. The creation and management of segments needs to be easier. by iContact on 19/04/2018 Hi Dave! Thank you so much for your review. We're so happy to hear that we're continuing to meet your business needs after all of these years. Customer happiness is our top priority! Also, thank you for the suggestions for improving the segments UI. We will definitely take these into consideration as we continue to evolve the platform. Thanks for being such a loyal customer over the last decade!
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Comentário deixado em 03/30/2018
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Salesforce sync and better ways to manage lists.
Clean reports- easy to read and understand.
List management can be confusing. There are both lists and segments to be managed in the software, and it can get confusing to figure out what's a list, what's a segment. But once you get the hang of it, it can be handy. I can't say I use those features as often as I just resort back to Salesforce to generate a fresh list. by iContact on 19/04/2018 Hi Will. Thank you for your review! We're excited to hear that you're finding our Salesforce sync useful. Also, thanks for the kind words about our customer support. Making sure our customers are happy is our top priority! We also appreciate your feedback on the list management. We're currently working on some enhancements to our user experience, so we'll definitely take your suggestions into consideration. Thanks!
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Comentário deixado em 03/29/2018
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Comentário deixado em 03/22/2018
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The offer a quick and easy way to start sending out emails to your customers and which helps your company to grow. If you are willing to put up with their questionnaires, their basic templates, and slightly above average deliver-ability rates.
When our company first switched to Icontact from our email provider, we were very satisfied as their responsive technical support, quick setup, and easy to use interface was a perfect email solution. Icontact is a solid choice for small to medium sized companies looking to grow their list in a comfortable environment. You will get better support from regular technical support and they are more willing to work with you, and quickly resolve any issues. Their email deliverability is above average.
Their templates leave much to be desired. If you have some html/css knowledge and are creative, then you can modify theirs or create your own. Sometimes our emails would end up in spam, without explanation from Icontact. Icontact is a good company, however if you are considering in moving to Enterprise account, you may consider looking elsewhere. Stick with regular technical support plans due urgent issues being resolved quicker. They have a deliverability team but they may disable sending and removing large amounts of emails without a warning which is very strange especially if you need to send out emails the next day. by iContact on 13/04/2018 Thank you for taking the time to write this detailed review. We are so glad to hear that you were very satisfied with our responsive technical support, and above average deliverability rates! Our deliverability team works hard to ensure the messages sent through our system are not unsolicited. This can sometimes result in us investigating accounts if we see a large number of bounced emails or spam complaints after an email send. We understand this can be an inconvenience, but it helps us ensure that we maintain a positive relationship with the major email providers which leads to more fast and consistent email delivery. We appreciate your honesty, and are excited to continue working with your company.
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Comentário deixado em 03/19/2018
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Comentário deixado em 03/16/2018
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Comentário deixado em 12/28/2017
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Comentário deixado em 12/28/2017
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Comentário deixado em 12/20/2017
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The helped greatly with our list hygiene.
The personal representatives are really good and have really helped us a lot. The meetings are very informative and were come away with good tips on which to follow up.
The costs of this software is very high for us. Unfortunately we do not have a great engagement rate so this is an out of pocket cost that does not earn as much as we spend. by iContact on 12/03/2018 Thanks for reviewing iContact. We're happy to hear that you're enjoying your calls with your strategist. And our dedication to maintaining the industry's best deliverability rate means that we're always helping our customers maintain great list hygiene - it's a key ingredient to effective email marketing. It sounds like there is room to either grow your list or explore other strategies to generate additional ROI, and we look forward to supporting you in your efforts. We've also found that there are often a wide range of benefits from email marketing which sometimes don't show up in directly attributable ROI: brand health, retention of customers, the lift on direct traffic to your website after email sends, and the ability to continuously test and refine messages that impact the rest of your marketing.
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Comentário deixado em 12/20/2017
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Comentário deixado em 12/20/2017
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iContact provides us with an intuitive platform that saves us time. We can create and manage emails efficiently, spending time savings on other needs. The recent upgrade matches intuitive work flow very well.
The recent upgrade to the platform matches natural workflow (and spots for quality checks to prevent mistakes). We've saved time creating and managing our emails. We have a dedicated advisor that responds quickly when we have needs or questions. It's much nicer than an anonymous "call center" where you get who you get. I especially like the new upgrades to the platform, which reflect the way I/we work in an increasingly intuitive way.
I would like to see more seamless integrations with other software and extensions, such as a text-to-join feature. by iContact on 20/03/2018 Thanks for the review, Charlie! When we were designing the new interface one of our goals was to make it intuitive, so your feedback is wonderful to hear. With a lot on your plate, we know that saving time is critical to your day-to-day tasks. We¿ll pass your kind feedback to your Strategic Advisor. Our services and support teams love hearing that the work they do makes such a positive impact on your work. We are always looking to enhance our integration offerings, so if you have specific software or extensions in mind please let your advisor know! Thank you again!
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Comentário deixado em 12/20/2017
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Comentário deixado em 12/20/2017
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Ability to reach our contacts regularly.
Very easy to use and great customer support! They have helped us improve our email deliveries and upgrade our image, including our social media presence.
They do upgrade routinely and it takes a little time to get used to the changes. Even then, support helped us with it. by iContact on 19/03/2018 Hi Karen! We sincerely appreciate you taking the time to provide this valuable feedback. We truly believe that our success is deeply connected with the success of our customers, so we are happy to hear that our team has been there when you needed them. We are always ecstatic to help companies like Directors Roundtable who provide deep, actionable insight across the country. Thank you for letting us know about the upgrade process, we are always looking to make our experience seamless, and we will look into making the upgrade experience even easier for you and others. Have a great day and thank you for your time!
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Comentário deixado em 12/20/2017
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Ability to reach our customers in a professional manner and it's super easy to use!
iContact is very user friendly and doesn't require a designer or software engineer to use. Even the most basic WYSIWYG editor will allow you to customize emails your clients will want to read. Their design services are speedy and professional. Using their premium platform includes monthly customer support calls and services. The ROI is measurable and positive for our business.
I wish we were able to integrate iContact with our shopping cart (3dcart) but it's not a friendly API. Otherwise we've been very happy with iContact. by iContact on 12/03/2018 Thank you for reviewing iContact. We're glad to hear that you're seeing measurable ROI from engaging with our Premium Services team. Last year, iContact Premier clients saw, on average, 41% higher open rates and 63% higher click-through rates than similar-sized clients without services ¿ while also seeing a marked improvement in deliverability and inbox placement. It pays to have the help! And we appreciate the feedback re our API - we've passed it along to our product team, and wanted to let you know that we have integration enhancements as a key component of our 2018 roadmap.
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Comentário deixado em 12/20/2017
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Comentário deixado em 12/18/2017
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Comentário deixado em 12/15/2017
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Comentário deixado em 12/15/2017
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We have maintained a relationship with more than 100,000 clients by using regular email contact and, consequently, improved our ROI with all of our other products because of brand familiarity.
iContact is more that and great platform, the technical assistance/guidance is the best advantage for our company. We have monthly meetings with our rep to help us get better at what we do; Take advantage of the customize-able products and measure our increased success in the industry. Our current open rate is about 30% more than 100,000 active emails.
icontact 2.0 is a little slow painting our HTML code and has some clunkiness to it, but this is common for any new roll-out. I have no desire to change to any other provider.
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Comentário deixado em 11/09/2017
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