Overall, sendgrid provide best features to its users with different types of documentation to integrate with different platforms.

I'm most interested about this application is that it grants users to use email facility even as a free user. It is only up to a certain extent but enough for a small startup to keep its email needs full-filled. Email configuration can be done without much effort.

There were times that emails were not delivered. But the actual reason behind that was the email quota was reached. But took some time to figure it out. May be an easier way to monitor would be fine

We have a startup, Sendgrid provides us free 30000 Email. We have implemented Sendgrid API into our product to send Welcome Emails. So it helps us a lot.

- Provide best transactional Email service

I am a programmer and wanted to implement Sendgrid API in my startup company to send Welcome messages. I used Python, but the official documentation of Sendgrid in Python is very poor. There are lots of issues on Sendgrid Github repository. Apart from this Prices for Sendgrid Services are bit high as compared to other competitors.

Overall, SendGrid has been a good partner for us and I would recommend them to anyone.

SendGrid is very easy to integrate into existing systems and their API is top notch. The service performs very well and we have not had any issues in this regard. The service has also been very stable with issues very few and far between.

It is a little on the expensive side. Some of the features are a little limiting in certain circumstances, e.g. batch sends with subusers. The web UI can be a little clunky at times.

SendGrid enabled my team to build in email sending capabilities in to our applications within a very short period of time through a very simple API integration.

SendGrid provides the ability to configure and set up a programmatic email service with your applications through the integration of a simple RESTful web service API. It is super easy to set up and manage, and also provides comprehensive reporting on how each email was sent and processed. It allows you to bypass the conventional arduous process of setting up your own mail server.

I encountered some downtime and unsent emails when working with SendGrid, but more recently these problems seem to have been fixed effectively.

Whenever my team has needed assistance, the customer support team has been quick to provide answers (and then follow-ups when we need further help or clarification). They are not there to give a fast answer and be done, they truly want their users to be happy. So that, coupled with their campaign builder and contact manager, we've had a great experience.

A startup I work with needed a way to create, manage, and contact our growing email list. SendGrid really came to the rescue here - because we were constantly collecting new information (new people, but also getting more data from current customers) we wanted a way to update our client records without overwriting everything. SendGrid takes any new data you enter and finds the appropriate record to merge with, rather than overwrite. So we have all of our communications and statistics for clients back to when we first opened the account still!

The biggest concern is that we need to "warm up" our IP address when we finally splurged and got a dedicated IP from which to send emails. I wish SendGrid would take our email campaign that we want to send and have an option to "batch send" - something like sending out 25-50 emails every hour, rather than all 1000 emails at once.

The overall experience has been wonderful. It's simple, easy and yet effective.

The best part about Sendgrid is that they provide a dedicated IP for sending all your emails and the sending reputations rest solely on your emailing habits. In short, you control your own reputation.

I feel their pro plans are a tad expensive, however, they are much cheaper compared to other tools hence this is not much of a con.

They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service.

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

I have been using SendGrid for the last two years. It is very easy to use. You can design your mail or edit the SendGrid templates. Also there is a code editor. So you can make changes in the code. So you can change the style or make it responsive by writing media query. So you don't have to be bothered about the design issues in sending a mail. Also marketing mails can be send to list of users just by a button click. There are many features which helps you in email marketing and automated email delivery. Thank you team for this wonderful product.

SendGrid is the best email delivery platform I have ever used. I am a developer and to send automated mails from website was a major concern for me. But using SendGrid I can easily send mail. APIs is easily available and you can design your mail just by some drag and drop. Also there are many templates available in SendGrid. You can just edit the templates and add your images just by uploading to SendGrid photo gallery. Transactional mail templates can be created by desin or code. This is the main attractive part in SendGrid. Also you can upload your users base and send mail to multiple users just by a button click. So SendGrid can be easily used for marketing purpose. So I will say, this is a best option for email delivery service.

Even if SendGrid is easy, for a beginner it is a little confusing. Because you will not know where to design your template in transactional or legacy . But once you are familiar with it, SendGrid is the best.

very satisfied with sengrid, I really love that you not only can send emails but receive emails and post it to an endpoint URL in your system and catch the email, this functionality is a very useful feature

I've been using SendGrid for 2+ year and it works very well, once you configure all your templates you are ready to start with a complete marketing campaign

some times you have blocked emails coming from your platform because sendgrid IP changes every time you send an email.

SendGrid is always reliable as ell as accurate. From the free version to the paid, the quality is always 100%.

I like that you are able to see exactly when a mail was sent and delivered and in some case when it was read as well. It makes tracking so easy. I have had a number of cases where clients requested proof that an email was sent to them and SendGrid never failed to ensure that the needed proof was avalable.

Sometimes navigation is a bit of an issue. The menu structure takes a bit getting used to, but I wouldnt change it though.

Overall SendGrid has been a very solid solution for sending our product related emails. We have been using SendGrid for many years now and haven't run into issues, once it was setup we just left it alone and have sent thousands of emails over time.

SendGrid is a very reliable solution for sending emails via SMTP or via their API. We have experienced great deliverability of our emails as well as excellent reliability with their service. SendGrid has good pricing as well and can handle sending a large number of emails without a high cost.

The initial setup took a bit of time, it wasn't entirely clear how to authenticate with SendGrid - the documentation was a mix between explaining normal SMTP email sending and sending via the API and it wasn't always clear which they were referring to.

Sendgrid is an efficient tool for email marketing. It allows sending emails with a high rate of delivery and very low bounce one thanks to its reliability. It is really convenient!

There are different templates ready to use to create your marketing campaigns. If you don’t find a template that fits your needs you can laying out yours using the design editor or the code one.

The design editor and the coed one are not synchronized. If you create your template on the design editor and then edit it in the code one you might lose many formatting options.

Managing the delivery of our emails from multiple websites is easy. They make A/B testing painless, and their reporting features are above what I would have expected. Managing unsubscribes is quick to do as you only need to search by name or email and uncheck a box!

Found that some reporting is done on their server's time, and not the timestamp from the sending server, which sometimes makes tracking of emails a bit difficult.

As CTO of SteerIO - a French startup which helps project managers monitoring their projects' health - I've been able to easily transform a rather complex international emails system to a fully integrated implementation. And SendGrid provides me all the options I need to reducing spam flags on my emails, securing and signing links and images I add in them, injecting variables in maintenable templates, etc.

SendGrid helps me on a daily basis with templating, delivering and monitoring emails. I've tested other solution and no one manages to provide essential features for marketing email campaigns and transactional emails with such an easy way. I'm pleased to verify each day how SendGrid has made bulk send of custom internationalized emails simple and robust.

SendGrid is a great product but I regret it does not allow me to see more than 3 days of sent emails' status without charging me for an extra. I'm also a little bit disappointed that checking emails' status (received, bounced, in spam, etc.) is only possible through their website and not directly from an API request.

Sendgrid helped me reduce my costs and stress and run email campaigns effectively

Before sendgrid we were using our servers to deliver Emails, it had a big impact on our performance and deliverability. Until we discovered Sendgrid that changed the way we send emails! Our deliverability improved, we had better statistics, and it can be white-labeled :D

I honestly didn't find any thing I dislike about sendgrid but I hope that they give us more reports and offer a better data retention

So far Sendgrid has been great and with Twilio acquiring them I think they could become even better.

We have used Sendgrid for more than two years now. The API is great and we only had problems of an email not being sent by them once.

I think the customization of templates without using HTML could be easier. It would make the job of our designer easier.

We develop software and often have to send transactional emails, sendgrid helps us protect our domain for SPAM complaints and also provides great tracking information for the emails we send.

My favorite feature are the logs, we can always find information about a malformed email, a bounce an unsubscription, etc. I also like the ease of use and the ability to admin several domains under the same account.

I don't think I have any specific dislikes.

We are using SendGrid for our Magento2 Ecommerce site to send transactional emails such as new registration, new orders and order updates. We found this very affordable and almost 99.99% rates of email deliverability unless the email id is incorrect. We are even using this for our newsletter and there as well the delivery rate is very good and also spam complains is very low. Previously we have used some other tools but this is giving us very good results.

- Affordable and cost effective.

- No such cons found till now so cant say exactly.

SendGrid was the first to market and has grown more and more powerful over the years, while keeping pricing low and even free pending your needs. Excited to continue plugging it into my side projects and companies.

I've used SendGrid for years. They have a 1-click "provision" feature inside the Heroku app store that starts at $0 /month until you hit profit-worthy volume (10k+ emails /month).

While building our free SendGrid analytics tool, it became apparent that the "Email Activity" API has a much lower rate limit (ie 10 requests per 5 minutes) than the regular sending APIs. This required us to make restrictive changes to the app at the last minute, and their support team was unwilling to increase the rate limit for our use case.

Currently we are extremely frustrated and disappointed with both the support and the product itself. I would leave tomorrow if we could.

Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.

Recently there's been a change with their new API which has been nothing short of woeful. We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong).

easy to set up, white label url, and get emails sending through API and marketing campaigns. Fast delivery and general reporting.

The pricing could be more granular for marketing campaigns. The cost per email address is not always relevant especially if you have a segment that you rarely send to. Campaign tracking pixels would be nice to add to website to have a simple CRM system in send grid campaigns.

We did not have to set up our mailing server and worry about compliance. Sendgrid would monitor reputation and ensure deliverability.

We've been using Sendgrid for our notifications since 2013. It was easy to set up, and I once we did it we haven't touched it for years, everything has been working smooth since.

Sengrid has recently limited the view of email activity to 3 days. We've used this feature once a month reviewing bounces and drops to maintain our reputation score above 99%.

Was great for sending transactional, automated emails. API integration with my app was a breeze.

Love the UI, the simplicity of the setup, the training / onboarding videos, and the ease-of-use. It's a great tool. Also, the visual template builder is great.

I ended up switching to Mailgun just to test things out - and honestly, they're both pretty amazing, but I stuck with Mailgun because (at least at the time I switched) they had a more generous "free" plan.

Sendgrid is functional, reliable and convenient. I previously used MailChimp but it has become too expensive so I started using Sendgrid and I am looking at its improvements every day. It must be improved, but it is a good tool.

Useful email marketing tool to send marketing emails and analyze their results.

By switching from design editor to code editor and back again, at any variation you will lose all your previous work.

I know SendGrid has a lot more to offer than I actually use. I have it linked up with a database program and use it as a relay service for sending emails. It has been a solid service. There have been a few times I've had to get in touch with customer service for some help, and they were responsive and helpful.

Being on the lowest tier, we end up sharing an IP with who knows who else, so our messages are sometimes flagged as spam and bounce because of their IP source. The price jump to the next level which would give us a dedicated IP is hard to justify - several times the price for what I'm guessing would be going from a 99.5% success rate to what would probably be about 99.9%.

I'm a happy customer with numerous different accounts for over 5 years now.

First and foremost, reliability. Sendgrid never let me down, their sending infrastructure works like a swiss clock. You might want to go the dedicated IP route if you're serious about your deliverability but it's totally worth it, the transparency and insights you get with it are awesome.

The more advanced features will likely push you to the API, which isn't a bad thing per se, just be aware of it if you want the best integration with 3d party software.

Overall, very happy to be using Sendgrid. Generally easy to use, and a good team to help us figure things out when things go sideways.

- Lots of options to integrate (marketing campaigns vs API)

- Sometimes support can be a little basic/frustrating till we get escalated to someone more advanced

Transactional email

Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned.

Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues.

We are able to send mailing to our very large list using SendGrid as an intermediary. We actually still use our servers for the actual send.

They've recently updated their template builder - forcing our hand into a more "dynamic" build option, less WYSIWYG option. This is fine, but the new version of the software doesn't work with our server. So, we are using the "legacy" version. If they ever turn off legacy, which I expect they will, the tool may no longer be useful for us.

I've been extremely satisfied with SendGrid and it has really helped us drive results for our business. I'd highly recommend to anybody looking for an ESP.

The ease of use and the ability to customize through their API is extremely easy. The reporting aspect is easy to use and great to incorporate into daily metrics.

We did the SendGrid Consultation to get our reputation better. Although they gave good insight I thought the value we got out of it didn't offset the actual cost. Also, to keep an ongoing report, it was additional money that was a bit pricey.

We connect to SendGrid to send emails through our ERP software. Thousands of emails are sent daily and we rarely have issues. When we do, it's a unique situation.

Occasionally, SendGrid goes down with no notification to us. So we suddenly have hundreds of emails being returned or erroring out and have to chase the problem. I understand that outages happen but a heads up when an error causes downtime for more than an hour would be nice.

Sendgrid has turned out to be the best mailing software we have used as the open rate of our mailers have been very high.

The best part about Sengrid is the open rate of the mailers which are sent. We have tried many mailing softwares before but Sendgrid has been the best in terms of the open rate.

The design editor is not easy to use and has very limited features, so designing a mailer on Sengrid is difficult.

piece of mind!

My course site sends about 50,000 emails a year, containing important information like login/passwords, due dates for content, and other time-sensitive things. Instead of relying on my marketing email client (which can end up in the promotions tabs, or users can mark as spam), my course emails are sent by SendGrid, and always land in the Primary box, because of it's incredibly relevant material. And it just works. It was easy to hook it up to my website, and quickly test.

It's not a email client. It's more of a backbone, that you use another piece of software to build the emails. Which is fine for my use case, since the course site builds the email, and SendGrid sends the email out to my student.

SendGrid has minimal downtime and their customer service is always great.

It's great that you can create individual logins that allow you to track different applications or users email activity. We use it to make sure our clients are receiving their messages and are able to help them troubleshoot if they do not receive their emails.

I don't like that you have to pay extra for more than 7 days of email activity; however, it is understandable.

The service is providing what is paid for. The customer support is on point and reliable.

The interface seems to be quite professionals. They also offer an abundance of documentation in regards to your sending. They offer additional services to improve deliverability and if you are to send usual promotional emails you can use the warmed up IPs from their essentials package. If you are sending transactionals I would have to recommend only PRO accounts.

They currently lack substantial features in contact list management ( a bit rigid). They do have an automation feature in BETA that seems to be coming together but still waiting for an official version.

They consistently send out my emails and help us comply with the CAN-SPAM act. They help us make sure people are getting the emails they want but not the ones they don't. I can't imagine trying to manage our emails without them.

It sends emails from our database. The set up for that was extremely easy, and as a non-profit, the pricing is extremely affordable. It allows us to see general statistics for our emails as well as monitor whether a specific recipient actually opened a specific email or clicked on it. It also notifies us if someone clicks spam or unsubscribes so we can remove them from our database. It's easy to monitor what is happening to our emails. When we were somehow blacklisted by AT&T, we were able to catch that quickly and get it resolved.

SendGrid campaigns is a little difficult to work with. Also, their unsubscribe groups doesn't seem to work as well as I would like. It is difficult to know exactly what categories of email people are wanting to receive.

Overall, SendGrid has saved my business countless hours of setup and has been 100% consistent with its email delivery success rate using their SMTP services.

The most notable aspect of SendGrid is it's ease of setup. If you are looking for a reliable SMTP solution without having manually route your mail through your personal email account, then don't take the time to look for another solution. SendGrid has an insanely easy implementation process regardless of what platform you are developing on. My personal experience with the official Wordpress integration has been nothing short of incredible.

The developer docs with the node.js implementation could be a bit more expanded. I was slightly bummed out that there was not an dead simple guide for my react application, but after a bit of digging I was able to get what I needed from additional sources.

Very easy to use and navigate. Many of our Customer Support Representatives have access to Sendgrid due to the ease of use. Sendgrid provides a lot of data that is helpful when investigating an issue related to email marketing.

There are some aspects of the service that you would assume should be included in your subscription, but you are required to pay for them (a-la-carte style) if you want to use them.

We're sending all our app user communication via SendGrid (password resets, user communication, scheduling and reminders).

SendGrid is very easy to use and integrates with our product exceptionally well. Aside of all the automated and user-related emails that our application sends via SendGrid, I found it to be very useful for targeted email campaigns to track which users reviewed updated SOPs and training and so on. The support is great, when our account got hacked the were immediately on it.

SendGrid has recently reduced sending history to just 3 days, which is s bummer, because we were using history for monthly audits.

SendGrid allows us to effectively and efficiently email market to a large database of B2B and B2C subscribers. It can be incredibly beneficial in reaching your target markets at the right time and the right place.

SendGrid gives you the power to email market more effectively, regardless of your skill level. Whether you are looking to custom build your HTML templates, or would like to build out their standard templates, SendGrid offers an intuitive software to help you improve your marketing efficiency. The platform also makes it easier to build more comprehensive distribution lists, and allows you to target your messaging to the right people at the right time.

The only limiting factor of SendGrid is the fact that the tiered pricing may not make sense for all business models. It would be nice to have more notifications with regard to deliverability/reputation issues that occur.

For several years it was a very good experience. Then one month they started rejecting the credit card associated with the account. The fully admitted it was an error on the part of their clearinghouse and they would resolve it. They said to ignore any threats of shutting off service. Suddenly without warning, they did shut off relay service cutting access to over 20 websites. I scrambled to get the problem resolved with technical support but they could not, by policy, let me work directly with accounts. I was told I just had to wait. I finally got my company to supply another credit card for the account to get me moving again. Within a month, I had completely transferred all sites to another service provider and left SendGrid as a provider.

The reliability and deliverability of their SMTP services were very good.

Price. They began to price themselves out of the market. I see now that they have offered different plans. Support. If the issue wasn't technically related, there was no urgency on their part to solve the problem.

Love this software, and just upgraded to a paying using from the freemium

Super easy to implement through their API. Use it extensively in our day-to-day notificatons.

Not much that we do not like about this software. The editing feature might be a little more user friendly, but once you get your first template right, it is easy to cut an paste.

Overall Sendgrid has the features we need and since templates are generally set and forget any difficulties there are manageable. The logging/tracking is great.

SendGrid is very easy to use for troubleshooting email delivery issues and resolving any issues when we do come across them. The dashboard is very informative and offers nice features for day-to-day management of transactional emails.

Setting up new templates can be a little confusing. They do have a visual editor for those of use that don't know html but it feels a little clunky sometimes. Additionally there are some cart before the horse workflows where you need to create items first and then go back and link them to other things after the fact.

Overall Sengdrid is a great tool that connects to a wide range of online tools. Their email building allows you the flexibility to code and customize your emails without the limitations of a builder. With new updates to their platform, the service keeps improving and providing new options like automated marketing emails.

This is a wonderful tool to build emails. Unlike other email services I've used before this one allows more flexibility when building emails by coding my own designs. It is also a lot more affordable for companies who send thousands of emails a month compared to other email services.

The Sendgrid plugin for WordPress had some sort of bug that makes my website not load, I uninstalled it and instead used their SG Widget

We use Sendgrid to send emails from our website and our SaaS applications. This allows us to send emails without worrying about local security surrounding SMTP servers and maintaining the servers and services around email. We love them for their free plan as well as it allows us to test and deploy without road blocks.

The easy integration with their API and out of box integration with dozens of third parties. Easy to use SMTP gateway service and amazing free to start plan.

Office365 now blocks most of Sendgrids IP ranges which makes delivery difficult in some cases. You can how ever upgrade to a dedicated IP and this isn't an issue with their software. Other than that, have more than 1 api user on the entry plan would be great but what can I complain about..

It did what we needed it to do, so that was good. We used it for over a year for monthly newsletters, but as soon as our marketing budget allowed it, we switched to MailChimp.

It did work and it did send the email newsletters that we needed it to. Therefore, it wasn't a complete waste of money :D Compared to many other options for email marketing, SendGrid was one of the cheapest options (except for sending the newsletters manually through one's email) and that was one of the reasons why we went with it.

It's got a lot of features, but they feel half-baked (I'm sorry, but they do.) For example, you can unsubscribe those whose emails have bounced or who unsubscribed. But in order to do that, you need to download those lists, then upload them to a special list you can call "unsubscribes" or whatever, and then, right after you've imported this list, you delete it - along with associated accounts. THIS deletes the people who bounced from your lists. Seriously?!

Simple to setup, validate your domain, create some dns recorders and tell your mta to send the email to sendgrid API. Awesome, no maintenance nothing :-)

After installing a server in the google cloud, we found that you may not send email directly from the machine. They offered SendGrid, which allowed me to easily setup my mailserver to send email via their platform. This service gives you have all the options, send from your domain, using DKIM, using SPF and more, even you can track your messages if they were opened with a pixel kind of solution.

In the version that you may only send up to 10.000 emails per month, kind of free version, you are using a pool of ip-adresses which are sometimes listed on a bl, but then simply contact the support to tell them about it, they will fix it for you! Be sure you setup DKIM and the other techniques in the proper way and you can enjoy there service nicely.

SendGrid is a great solution if sending emails from your website is critical to your business. It gives you the functionality to inspect and see what emails are being sent and to secure your emails using various security standards (ie. SPF, DKIM, etc).

Often web hosts have email limits for websites and your contact forms or orders from your site can be shut off without warning. Using SendGrid means you can control your email services from your website and see what emails are being sent and whether they are being delivered. The SendGrid console allows you to view what emails are bouncing and which aren't being delivered (ie. fake email addresses), etc. Also SendGrid support is really great as well and will assist with how to go about securing your email using Domain Keys Identified Mail (DKIM) (or their similarly named solution of this).

With you could inspect the email bodies within the SendGrid console. Unfortunately you can only search on the email subject, dates, etc, but not the email bodies.

SendGrid is my favourite because they have a free plan and they are really fast in delivery and easy to use.

Availability of SMTP Relay function (not only API).

API plan with "only" 100 emails per day for free, but it's understandable.

Yes for product I liked, for team, not so much.

We used Sendgrid for our Email Marketing. I loved the technology, the cost was okay and easy to implement.

The support, I mean, if you are paying $100,000 an year, we expect a dedicated person, which was not available. Even the sales team felt like more to make sales than worry about use case or team.

We wanted to send email blast campaigns and drip campaigns from Clickfunnels this was a great solution to use for our SMTP settings.

There are a few ways to take advantage of Sendgrid. Having an API to plugin to third-party apps is great or you can create a complete email campaign right in Sendgrid.

Setup can be a bit daunting if you are not familiar with mail protocols.

We have integrated sendgrid API. They provide us with good email deliverability which is a key factor for us. The stats about the email campaigns they send are near accurate and we can trust them. We also use an alternate service provider just to make sure that emails blocked by sendgrid are delivered through that provider.

If you are planning to reach out to recipients who have opted in to receive emails, then sendgrid works best. If you are planning to send marketing emails to anyone who didn't subscribe with you chose another email service provider.

I am very much satisfied with the software. It helps to save time for designing emails since it offers a great feature called drag and drop facility. It take very less time to design an email and send. It also offers test email before sending the final email.The pricing is little bit when your contacts and email limit increases otherwise everything is fine.

It is an easy drag and drop email marketing software. Anyone without technical skills can use this software for sending marketing emails. It is very easy to design emails. The emails will be of responsive so it will fit in all screen sizes. There are so many templates available so you can choose any one and customise according to your need. It is very easy to setup and start your email marketing campaigns. It also offers API for integrating into your website. AB testing helps to know which campaign is performing better. Reporting is very accurate and helps to know how it is performing. Overall a great software for all types of business.

The template needs to be added more with different categories. The current templates are of old styles.The interface needs to be upgraded with more user friendly panel. Sometime email is getting delayed to deliver.

I have been working with Sendgrid for more than 2 years and it really has been very helpful.

1. Have AB Testing enable. 2. Manage unsubscribe emails. 3. Easy to Integrate via API or SMTP.

Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.

I've been using SendGrid for years, and recently carried out an update to a CMS system to start sending mail through it. It solved a bunch of email issues that the company in question has been facing for years.

SendGrid takes the headache out of email. No longer do I waste my days trying to work out why outgoing emails are failing, or being reported as spam. I can monitor all outgoing email, generate reports, and spend my day doing useful things instead!

Some of the useful services are paid extras, but that's business, right?

Overall it is very helpful and you can really used the free plan for small applications that involves more or less 10k emails per month. thats good enough for me given its stability and consistency.

One of the things i like most in sendgrid is the 99% no bounce rate. it has easy-to-integrate sdk for developers like me using several languages like nodeJS and python or php. In the web app, the representation of your entire activities and transactions are well presented nicely. and you will found out the very little times the email wasn't delivered. You can create your own email template in their for you not to code it upon integration, you will just need to provide the exact fields you are requiring. also one of the fastest delivery time in email. also in the past 3 years i think i subscribed a free plan which has 25,000 emails/month.

Just an improvement which is to make 100% no bounce rate in email sending. and maybe an email notification whenever email bounces. Also the free plan currently has a lesser free emails per month compare before.

Sending 100K emails each month to our customers.

Delivers your emails. Almost always to inbox, sometimes to spam box.

Sendgrid is not able to retry billing. If one billing attempt files, then angry message is sent and then you need to have access to computer with whitelisted IP to click “update payment details” or else billing will not happen and service is stopped. Paypal is not possible. This is most annoying and I do not suggest sendgrid to anyone. Cannot trust or suggest service like that.

Our business Server is located with GoDaddy and their email delivery service is basically Black Listed which was a real problem for our mass mailer.

For a mail delivery service SendGrid provides all all the data and options a customer could ask for.

None to speak of. Customer Service is always on the top of their game providing Superior service whenever it's needed.

Overall experience with SendGrid was good and fulfill our requirement for what we are searching.

SendGrid app is a great tool for any organization for their emailing solution in terms of marketing and transactional emails. SendGrid is very easy in configuration as minimum need for support documents.

Improvement is always better than the things running as usual. so reporting system could have been better.

Years ago, every time I send emails, I must call to check if the mails reach their destination.

I love the Accuracy, Easy to use and bullet proof stability

Price scales... it could be more flexible and customizable

SendGrid has great pricing and good email deliverability. In addition to this it also has an easy to use API to facilitate sending email from a variety of solutions or programming languages. It has a great tie in to Azure services as well.

Some website settings for SendGrid could be improved in their online interface, although generally it's pretty easy to setup and get going.

We are using SendGrid to send out confirmation emails from our website, as well as newsletters. The service works as expected, they have a lot of FAQ's that will answer majority of your questions.

The functionality of the software is great, sending through SMTP or API calls are quick. Very reliable tool to use for sending mass emails.

Not a fan of their support. There is no number to call, cannot contact support without logging in, which is an issue when they lock out your account.

Our Enterprise application needed the ability to send emails to customers and partners and track their delivery/ response and action taken from the email. SendGrid allowed us to roll this out fast, cheap and frictionless

The SendGrid software and AP make it very easy to provide email functionality within applications. Whether you are using it's API s or the web interface it is a breeze. The free tier is good enough to get started without any costs. I loved the software so much that I even started using it for sending New Year greetings

None. Absolutely love this software and it's ease of use

SendGrid is helping us schedule a mass amount of automated emails internally to our various departments to assist them in their day to day jobs.

SendGrid gives you so much visibility on what is going on with your email campaigns. I can see who has opened, clicked, and viewed the emails being sent out, verify that they are going out, and get statistics on volume and visibility of these emails.

Some of the definitions for how users are interacting with the messages can feel a bit arbitrary but overall is pretty good.

- The best thing I like about Sendgrid is Transactional Emails, I have sent plenty of promotional emails for my product.

- Documentation is poor, lots of issues on GitHub repo.

Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

We use SendGrid for transactional emails, such as welcome messages & notifications. Generally, SendGrid offers great tools to integrate emails into a variety of different application platforms and programming languages. We really like its level of detail when checking on the status of emails. Sendgrid is also free for basic transactional emails, which makes it easy to try and ensure it will work with your application. We use a third-party library called Nodemailer with Sendgrid, so switching from a different service to Sendgrid was trivial.

While the service is easy to use and offers comprehensive email activity metrics, there are a few things about it we didn't like. First, because the free tier uses shared IPs, we consistently had emails that wouldn't get delivered because of IP blocks. There were a handful of IPs that we had that experience with, and it persisted for weeks -- without any support intervention. Sendgrid must have deliverability metrics on their side as well, so I am surprised they didn't drop these IPs from their IP pool proactively. We had to upgrade to the PRO plan, which was the least expensive plan that had a dedicated IP. We also had to pay extra for 30 days of email history, you get 3 days by default. I'd love to see all these options be a-la-carte, but I get that you need to make revenue somehow, and few companies send enough emails to justify jumping to the next paid plan -- unless you NEED that deliverability guarantee that you get w/ dedicated IPs, which we did.

The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam.

1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste.

I love the ease of configuration when integrating SendGrid with our in-house or 3rd party applications. In addition to that, SendGrid has proper Feedback loops set up, which allows us to scale our operations accordingly.

It can be difficult to really get the answers you need when you need them with send grid because their UI has so a lot of options within it and the Marketing Campaigns UI is not the best, in comparison to other ESPs.

SendGrid delivers almost ALL my email reliably.

The FREE service does not allow you to use CHAT support. I'd be willing to pay for this feature!

SendGrid is a great tool for emailing system. its very easy in terms of configuration, implementation, administration and cost effective etc. there are multiple feature you can setup in setting sections according to requirement.

However SendGrid is the best tool, i have used in past. but there is always a scope in any software for betterment. in this case I just want some customization in reports. it will be better if we can customized the reports according to requirements.

We just use the SMTP relay portion of the software. It's extremely easy to get setup and email gets delivered quickly. We had blacklist issues with previous providers so it's nice to see that's not an issue. Pricing is very reasonable.

I believe the reporting could be a bit better. Finding specific messages can sometimes be hard. Other than that I can't really complain about the software.

We send approximately 300K emails per month and Sendgrid made this job very easy for us. I strongly recommend this software.

We needed an email server provider for our web application and my friend recommended me Sendgrid 3 years ago. We are still using it without any problem. Our Pro 300K plan gives us a clean, dedicated IP address so our automatic emails don't end up in Spam folders. You can observe the email's journey and get various analytics on how many emails are delivered, how many people have opened, how many clicks etc. Our marketing team also started to use Sendgrid to send newsletters. It is very easy to manage contact lists and subscriptions. Customer support is great. They helped a lot whenever we have a question or problem.

Website menu structure is a bit complicated and left menu fonts are faded. It is hard to read the menu elements. It's color should be darker.

Great software for any company that send a lot of emails to clients. Automation is key!

Sendgrid manages and distributes all of our email notifications to the clients. We normally send about 10,000 + a day and this program lets us monitor who's received it and who's spammed or bouncing them back.

The layout is hard to navigate if you're logging in for the first time. It does get easier. I wish there was more criteria to search for. Error message reasons do not make sense sometimes.

-SendGrid has recently in the last year, come up with a better pricing model for its newletter service. Our E-mail service provider spend was cut in 1/2.

- Lacking some features / integrations we'd like to see, like with social media platforms

- Email sending

We use SendGrid integrated with Mautic to send emails and email campaigns. We started to use SendGrid after MailChimp stopped it's free plan. We've been satisfied with the solution and the delivery rate offered is amazing. You get 12k free emails which is sufficient to start with. The APIs are easy to use and available for almost every task.

The dashboard UI could be better. Sometimes the color is so light that it is just difficult to read the back-end. But that's about it.