We've used FogBugz for years and were extremely happy with it. Unfortunately we switched away when we grew and personally I'm very unhappy with the switch (to JIRA).

Everything about day-to-day usage is wonderful. Quick to enter cases, quick to manage, easy to search. Especially love the keyboard shortcuts.

Price. It's great for small teams but once you grow past a few dozen users, it gets very expensive.

We've been using FogBugz for issue tracking through 8 releases of our engineering software with a team spread over 3 continents. Anyone can open an issue, including virtual users per email. From there we have a modified Kanban setup that tracks the issue from backlog to current release MustDo, WIP, InQA, Done, assigning it along the way to the various players. Anyone can add notes, thoughts, suggestions at any stage and there is time-tracking, which, combined with the excellent searching and viewing features, allow us to report hours spent per task or project area, numbers of opened, resolved, closed issues per person, etc. A couple of times we have needed technical support and FogCreek was there immediately. We have evaluated other options once or twice but have not found anything tempting. Costs a bit but worth the money.

- user-friendly UI

- takes time to load

There are an excellent project management, issue tracking and great support. With this service, you will always keep everything under control. Know how much time is left for the whole project or how long it takes to develop a new function. Also, do not worry about security. You can log in using access is SSH or HTTPS.

The interface is a bit dated. Also, it has pretty weak mobile application. One more thing is that FogBugz has a small number of available plug-ins.

Customisable so you can add you own fields and track in a way suited to your processes.

Searches can be save but your 'default' preference cannot be. e..g if you usually only want to find bugs not search through features this has to be selected everytime.

I like how powerful fogbugz can be and how customizable it is. You can use it in a very basic way or create custom fields and filters and add a lot of custom options.

I dislike just how complex it is. Settings are not neatly organized and you can end up digging for a setting in many different locations

Really great issue tracking software

Simple to use and great for tracking bugs and issues. Most systems seem to be over complicated and do way to much. This focuses on the core of what is needed and doesn't get in the way.

Really not much of a con but it does have some features that are nice for larger teams but not needed for smaller. Not really a problem though.

It has all the functionalities needed for a project management platform. Overall it is really easy to use.

User interface must be improve a lot because is not attractive for the user.

Easy to lookup old issues and see how they were solved for reference.

Can make cases parent or child that will automatically link together. Emails when case is updated also can see cases that you are watching once logged in.

Some delay when email is sent. Sometimes cases that are supposed to send notifications do not appear.

Fogbugz is easy to setup with an inbound emailer to create tickets for software related issues and track them. It has their own version of SQL queries for fetching specific tickets , which is handy once you figure out how it works. For small teams this can be great software.

The SQL query system is useful, but also rather confusing. It can be time consuming to get what you want out of it. The overall experience is lack luster. It can be difficult to sort through large volumes of tickets. While it may be good for very small teams, in bigger teams the software feels inadequate.

As a previous company we used this software as a suto-CRM type of system for project management / customer service. We would create unique support email addresses for each of our clients and they would email that address to create new cases within their own project. It was handy that things were able to consolidated to each project. It was nice to be able to make notes and send emails directly from cases.

This was not the easiest software to use and navigate. I was a fair tech savvy person and it took me some time to get use to it. As a manager it was a challenge to teach my team how to use the system. Granted we used it in a method not what it is designed for, but it still had a cumbersome navigation system. Unless you are comfortable working and designing filters you will have a learning curve regardless of how savvy you are.

The process of managing bugs as a team is very well thought out and streamlined. We never had any trouble with it.

Although I never felt that it was getting in my way, the user interface lacks the polish that I see in other software

Fogbugz helped us organize a strong web development process. I used the application to communicate feature changes and bugs to the developers.

I found Fogbugz to be very flexible and easy to use once I was able to understand its interface. It offers a lot of customization and additional features such as a wiki and user forums.

There was a high learning curve learning Fogbugz. Its interface is not as well polished as many other bug tracking or project managing applications. However, it offered more than enough power to make up for this short coming.

Saves time and is simple - great web based bug/project tracking software for a midsized team. I don't have to worry about Fogbugz moving features around. Customer support is good.

I like the case, task, and subtasking abilities and how Fogbugz displays these in list form. Fogbugz has always been more list-based than panel-based(like Jira) which I think works when you have a huge amount of tasks or a very large team. When running a team of about 5 people I can see each person's name and a list of which tasks/bugs each person is working on. It's also easy to add custom fields and set up workflows with the custom fields.

Fogbugz has looked the same for years, which is good for people who have used it for a long time, but it is hard to get new users/employees excited about using Fogbugz or to really believe in its modern capabilities. It's simple though

The ability to track and report bugs within our web portal is very important. This product does just that.

Bugs can be flagged, noted, and worked while updated the team on the status. Very simple way to target a bug and track it's solution. Highly recommend this for any company in IT.

It's a expensive product but is worth every penny if you're in IT and operate web-pages and or user interfaces.

Really easy to use and efficient bug tracking system. I like the color-coding by status which helps in addition to sorting on fields.

There isn't a lot of depth to the program so I wonder why it isn't simply part of another solution out there.

I have been using FogBugz in one of my projects, I find it easy to use and understand. Not very steep learning curve.

I think FogBugz have fewer features and options as compared to other similar software like no project management ability.

Main benefits were the ability to log and track bugs through a development cycle. We also used it for features. The ability to add sub cases to each issue was useful

Ease of use, no real training required

The search is difficult to use once you have large amounts of data, especially if bugs dont have suitable titles

For relatively small teams it is easy to track bugs, it's much more effective than email.

Logging bugs and feature requests is pretty easy with Fogbugz. It's then easy to track and search for existing cases. Assigning bugs to staff is easy and helps keep track of progress.

If people do not log bugs correctly there can be various duplicates. This may be user error but it could be improved when logging a case to show potential duplicates.

Keeps current issues organized better than e-mail. If everyone got on board to use it, I think it would be very beneficial.

Able to filter the cases and save any way that works for you.

I think it gets a little confusing when a single issue spans across multiple groups. Sometimes permissions to groups cause issues. To be effective, everyone must use it otherwise things can be forgotten.