Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

Definitely worth using to consolidate and track all of your loyalty spending activity.

Instead of carrying 10+ different loyalty buy-10 cards around in your wallet you can get by with just an app! This makes using and tracking of these loyalty apps super simple. Fivestars has really expanded over the years, previously I would only use them in California but they have expanded all over the US now. The app occasionally will provide coupons and incentives for certain restaurants.

Why didn't i give this five stars? Initial rollout of the app was buggy. It would constantly tell me that I had a notification when I really did not. Also they peg your UUID as your phone number ... however they won't let you change this even if your actual number changes. The new redesign makes it more difficult to find business in your location.

What i like about Five Stars was you don’t have to bring any sort of member card. And, points can accumalate too for freebies. If you download the app, you can checkout for most of their good offers

I don’t see any con about this. It is free membership so no cons

Sending messages to customers to inform them our new promotion, which greatly attracts customers coming back and keep updated with the deals.

Basically, it works as a loyalty program and at the same time, it offers the function of sending out the message to customers (who joined the FiveStar loyalty program). So we can directly send out the promotion info/deals to the customers and it's no limit of the messages' numbers under the subscription plan. Customers can check their fivestar point and receive the updates from different stores via the fivestar app.

You are not only paying per month for the subscription plan but also paying extra for every customer FiveStar help you attract them back to your store. Plus, the app and the software sometimes will down due to the technical issue, for example, the free drink voucher cannot be redeemed via the platform.

It's been a great addition to the company. The customers love the perks we're able to provide because they purchase with us. It's very smooth with our POS system and transfers over the information needed.

I love their "Love Local Network" program. It has allowed us to be "seen" more by more companies and customers because of their app. We sell a pretty good amount of products so to be able to offer them rewards and points is great for making them loyal.

This is kind of pricey. Plus they keep it a secret until they make you put in all this info and call you.

Overall, Fivestars has given us the chance to reward our customers and a great price and and an awesome way to manage our promos and program! I'd highly recommend them!

Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!

Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience

We added Five Stars about 6 months ago and our customers LOVE it and so do we! It gives me the freedom and creativity of rewards for my loyal customers when I use # hashtags. I highly recommend using this for your business!

I have 2 tablets to use, and they both have locks for security purposes. I like how easy it is to sign people up and instantly reward them for being great customers.

Once is awhile there is a problem with the touch screen responding to the number key selected.

Overall, I would say my experience with Fivestars is great. I have earned rewards for visiting various restaurants and learned more about other places.

Since moving to a new city, Fivestars seems to be a useful tool in finding new businesses to try out. The rewards that they offer allow me to continue to want to come back as a customer.

I cannot think of a con of this software- it's user friendly, my rewards are always updating. Sometimes the random texts they send are a bit bothersome but other than that it is good software!

Have had no problems. Easy to speak to customer service

Very easy to use and navigate. Every business should look into this software.

Nothing. The software is fery user friendly

I have had great benefits from using Fivestars. I find myself using this software to track rewards very successfully and I'm able to try new products that are advertised by various businesses.

I like the fast, consistency of the software. My transactions are updated in real-time and my points are added within minutes of leaving the counter. The app is very easy to navigate and the notifications are always helpful. I not only have gotten some great offers from the businesses I shop at using this program, I have also tried some new products that I never would have considered without a small discount or incentive.

I believe there is nothing missing in the software. I think more businesses should take advantage of this because it could really help boost business and customer retention. The only downside is when certain businesses forget to tap your rewards on their end and I have to remind them. Not a big deal though!

I used Fivestar years ago when I worked at metro pcs and went to college back in 2012. I always told people to download it and it was a great app. I’m glad you guys did a great come back. I love it! Getting more involved! I would love to work as a sponsor.!

I love that it helps find nearby places that are a part of five star.

More offers and deals within companies. Maybe a rewards within fivestar.

Excepcional

Easy notifications directly to my phone.

None. I haven’t had any problems with this service

I have enjoyed fivestars since day one. As a client and a customer, it really helps connect with new people, and connect with the old on a whole new level. In marketing being able to connect is a really big deal. They are GENIUSES.

Five stars allows businesses to reach out to customers and bring them in easily with incentives. There has been many times where even a new customer will be rewarded just for walking in. It is easy to be on a first name basis with the customer as well building a relationship.

I really dont have anything bad to say. Fivestars is amazing.

Very friendly and knowledgeable local business. Best place for Pokemon and related items.

Free packs from points and future items.

Nothing, the service and attention to detail is top notch.

We have only used FiveStars for one season so far. It gives us great and immediate access to our best and most loyal customers. The automated system does a great job of creating return business. The ability to create custom promotions pays for the monthly fee. The most important thing is to give your staff training and incentive to sign up your customers to the Five Stars Program. My only complaint is with the birthday promotion. It needs to be more flexible and allow for more detailed offers.

Seamless integration with POS system.

Needs the ability to be a little more flexible with regards to promotions.

O

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I’ve had it for about four years. I haven’t redeemed and points yet. I like that it rolls over each year, and doesn’t expire. Sweet program.

I enjoy checking the point balance on my account. That way I can dream about several free beers in my future. I stockpile the point in case, one day, I really can’t afford quality beers. And I don’t see myself giving up. Fun for me to watch the beer total grow.

I’m sure there is a proper list of other establishments that use five star, but how would you ever know, unless you are looking at the app? I never think to ask anywhere else.

can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

I

Great program, easy to use and earn rewards. I use it at all the places that offer it!

Love that I can use this at multiple businesses and don't have to carry around punch cards to all my favorite places and remember to use them when I'm there. Fivestars is there at the cash register and easily reminds you to type in your number and receive a point!

I have different credit cards that I use and the points are attached to each card. I wish all would connect together with my phone number. Some coffee shops I have enough for free drinks, but since I've used different cards it doesn't show.

There are no problems to solve besides to get rid of fivestars completely. all five stars does is get maybe 1-3% of customers to shop more often, but the concept of increasing sales and bringing customers back on a regular basis is completely and falsely advertised.

The idea and concept is great

BUT it doesnt work for small businesses, doesnt work in the suburbs or in areas that dont have many shops signed up withe fivestars the cost to maintain account is extremely expensive and DOES NOT INCREASE SALES whatsoever

Horrible Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

It is super easy to use, anyone can figure out how to use it from the front or back end

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

We love that our customers get texts. It has increased sales and awareness about our store!

Resposta imediata

That my customers are not savy enough to know how to use it and there is not educational info to hand to them to tell them what to do next or how to better use the features

Overall, I'd say I've had a satisfactory experience with the product. Loyalty levels and retention shot up after adopting the system for 6 months, which is something to note, something like loyalty needs long cycles to study improvements, so don't be in a hurry to get results.

- Super intuitive interface, low learning curve for getting up to speed for new users - It offers great segmentation and unique targeting of customers based on when last they came visiting. Which comes in very handy for retargeting efforts of customers gone cold.

- Handling cases of duplicate entries could be smoother, such as multiple unique identifiers (such as a phone number) being inputed for the same customer. perhaps a merge feature to take care of such would be great.

This product is amazing, it is not available everywhere but will definitely become widely used across all major cities. It makes your business look professional and passionate. They provide the sleek looking tech that customers use to enter their phone number and help is always around the corner when needed. Well worth the money! Social media is a crowded market place and using this to send customers rewards is a great way to add a personal touch. Sure there are other reward platforms out there, but from my experience this is the best yet. It is so simple to keep track, change rewards, upload data and contact your consumer base. If you are still thinking about it, this is me telling you to do it.

Not available everywhere and the only people you are reaching are the ones that are already customers. There is a feature in the app that you can search other fivestars businesses in the area but since it is still new, this feature is not useful in attracting new customers. Also in order to send SMS it is an extra cost.

Its a large buy in and not great customer service once you have signed up. It was all about the sale then hard to get any support. overall harder for small businesses than many other options out there.

The idea of this software is great. An easy effective way to start a a rewards program for your clients.

They sell you on their network. X amount of vendors and members in your area also use this software so they will market your business to these users and expand your reach offering deals to people that would be new clients to you. What the sales people forget to mention is that you will not be a part of this feature unless you sign up X amount of new users per week. Problem for my business is we have a large repeat clientele so hitting this large number to receive expanded marketing was not viable.

Its super easy to use and understand and customer service is very helpful and knowledgeable.

It doesn't always show local business that use fivestars

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

It worked pretty well for our business for about a year after we upgraded our POS and migrated our customer database in we no longer needed five stars, unfortunately. But it works

It keeps track of emails of customers and gives them automatic points based on how muchoney they spent, or how many visits, you can custom this however you want

Most POS systems already come with a customer loyalty program, and sometimes its easier to use those than five stars. If you have the extra cash for the service do it.

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

Fivestars gets rid of the hassle of bringing my rewards cards to the vendor/small business each time I order something. Usually I forget to bring my physical reward card, or lose it. It'd be cool if users could transfer their stars/rewards to other users through the software (from user to user, not just from company to customer).

I like that I can easily gain rewards from multiple small businesses that I frequent through the same platform. All of my credit cards and information are tied to the same account, so that if I happen to use a different card, I still will accumulate benefits from the business.

The layout of the FiveStar software is a bit different at Urban Ritual compared to what I'm used to at other businesses. Finding how many stars I have is more difficult at Urban Ritual, since the screen is crowded with other information such as how many stars it takes to get 'x' reward vs. 'y' reward. It would be nice to highlight how many stars you have vs. how many stars you need for rewards on a uniform graph, such as a progress bar of sorts.

I love that its so easy to sign up for and easy to sign in at shops and easily collect points with.

i have no cons about the app or the program.

As a business owner, it is an amazing tool to reach new customers via networking with other businesses.

I would say the only con is finding the time to make it to all the great deals out there!

Overall, I love the Fivestars loyalty program and would urge anyone to sign up for it.

I love Fivestars because it allows me to track and use rewards at all of my favorite retailers. They provide great rewards through na easy to use software.

A lot of the retailer I frequent are not enrolled in the Fivestar program. I wish it could be used at more retailers.

Overall it's a good app, but it would be better to have some way to remember and know when to use your five stars account at a place. Lots of the time I've only noticed places take five stars after I've already paid.

I love these rewards programs and it's really fast and easy to accumulate points quite fast to get a free or discounted item.

It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).

Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.

I used to like the data and it was easy to use.

The equipment and console.

I signed up with 5 stars to help with repeat traffic in my resale store. It started out pretty good until we needed to make changes to customers accounts. Phone numbers could not be changed by us. Customers were frustrated because some people do change numbers. They ask me to give them name and numbers to be changed and they would do it on their end. Once i gave them the numbers they said it was too many to change. The system would go down or Freeze on several occasions and every time they would call it was hard to get through and when we did they said the would look in to it and call us back. Most of the time they would never call back.

I know the price is a little more then I wanted to pay but I look at it like this. If I didn't have this then I would have to hire to someone to do data entry and that would cost me more and if I done it then I would be behind in my daily work. So, I'll stick with this.

Love the time and money saved. Very easy to set up and user friendly. It has brought in more customers and loyalty customers for me.

Only had a few but nothing that really hurt my business but mainly had a problem getting through to customer support. It wasn't nothing major, just needed to get reassurance.

We've been using FS for about 10 months now, at first some our customers complained about giving out their phone number and they refused to do so until they realized we weren't going to bombard them with info and that it was totally worth it to receive deals in addition to the point rewards. My only complaint is that the tablets haven't been very reliable for us. They constantly disconnect from the internet or stop communicating with each other and we have to troubleshoot them AT LEAST once a day. The chargers are flimsy as well. We've had to order new ones and we're going to be ordering more here soon because one of them broke again already. I do not know if we will be renewing after a year.

When it works, it is easy to use.

There are often connection errors- between device communication AND wifi connection.

Fivestar picks pretty good companies, or vise versa. That gives me the impression there is a good level of trust there, and Vendors that I speak to about it out of curiosity. This is encouraging when giving this sort of feedback. As a consumer/customer, I find it pretty easy to use and easy to navigate!

This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place. I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places.

This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it.

My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.

I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

Although the pricing is a bit steep, Fivestars does allow you to gain full access/control of consumer rewards/incentive offers.

This software is excellent for tracking customer purchases, customer follow-up, and the software algorithm predicts future customer purchase decisions, all of which my business lacked.

Asking customers for their phone numbers can be an intrusive way of completing a transaction, but it is an effective way to keep them as well.

A very convenient products that saves the hassle of carrying multiple punch cards with me.

I like how fivestar replaces the traditional way of punch cards which makes it a lot easier to consolidate all mt points from different restaurant altogether. Seamless to use just by plugging in your phone number at the time of check out.

I wish they could show all promotions in the first tab of the app, I think it used to, but it got changed along the way.

We are capturing and retaining our customers' information so that we can better serve and engage them.

I visited a lot of restaurants and teahouses that used Fivestars and it got me thinking about using it for the coffee shop we have. It's been an awesome tool to reward loyal customers, and keep others coming back for more great deals that we have.

I have liked Fivestars so far and I don't think I have a complaint about it. It's even good to list nearby deals for our loyal customers.

Our experience has been great with Fivestar. The customer service is top notch.

The Fivestar system is a definite asset for retail businesses. Customers love to get rewarded for shopping and this system makes that easy to do. It is very user friendly to both the customer and the employees. The ability to send messages via text or email sets this system above all others.

The only down side to this system, is the monthly fee. There is a base fee plus a charge per usage.

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Its SOMETIMES hard to reach customer support quickly.

overall it is a good and easy software.

It is easy to signup and people are more willing to participate in the rewards because it is very easy to operate.

The software is more expensive in comparison to other software.

I use Fivestars at Hideout, for calculating daily sales, use it as a tool for marketing and drive the sales thought multiple dimensions.

Loyalty program, low cost and convenience

No yet has the customer pay by phone option.

Overall, i think this is a great marketing tool for small businesses. We need to support the mom and pop shops. Without them, there would be no diversity or options.

I love that this app/software supports our local small businesses. It's easy to use and I like that when there's a deal users gets a text message . It's a great marketing tool for small local businesses!

I haven't found a way to look up my points. Maybe this option is available but I have tried to log into the account but couldn't find it.

I really like that software and ease of use with it, but I can't stand their customer support. I'll be contacted by 3 or 4 people in one week about an issue that one person can handle. They don't seem to have a lot of communication between team members, as well as not being able to just solve simple issues without making a big deal out of it.

I like that this system integrates with the POS that we already use. This helps a lot when training new employees as it's somewhat simplified. I also do like that I can send out messages whenever I choose to notify our customers of sales/promotions we may be running.

I don't like that they automatically send texts to our customers to get them back in the store within 30, 60, or 90 days. I don't want my customers to be too overwhelmed with texts from this system.

It's really easy and it doesn't take that long to set up a new account.

It's easy, convenient, and no need to have a rewards card in your wallet. Easy like 1,2,3 and A,B,C

No complains at all. Would highly recommend it for everyone to use that enjoys rewards for being a regular customer

Great product. Highly recommend

Very user friendly. Easy to access customers accounts.

Can't change the customer information ourselves.

see previous entry. most experiences have been positive. unexpected loss of accumulated points is almost deceitful.

from a consumer standpoint, very easy to use. tracks points flawlessly.

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.

Fivestars allows for enhanced customer experience through customizable loyalty programs.

For the business owner (not just restaurants), this enables you to incentivize repeat customers without having to set up your own program. The most valuable part of Fivestars is the data that they provide regarding customer visits and spending patterns. It's definitely worth it to provide a discount or free item in exchange for all the repeat business. Fivestars will provide a tablet with an app and you can go ahead and custom the type of deals you want to offer.

Fivestars relies on the customer providing a telephone number as their UUID. This is quite the security risk and also isn't the best customer experience. They finally have a mobile app now but it's mainly for checking progress and points. It would be best if they setup some type of NFC so that you can just tap to check-in.

My overall experience with fivestars is always geeat! The sodtware is easy to use, I get to support local businesses and most of all I always get notifications of new rewards via text message! I would hope that more local business would use this program!

The things I lile about this software it is that is USER FRIENDLY. I enter my telephone and boom I get my rewards! The program is easy to use when prompted and does not ask more questions than needed.

There are no cons about this sofrware with my experience.

It's always fun walking into an establishment and seeing the FiveStar console, knowing that I am either going to see a new deal and save money, or I am going to contribute to a future deal. I even like the encouragement it gives me to try something new when, say, the deal is "free dessert" and I've never had the dessert at that cafe before! The whole system in general is a really great way to buy and consume products with a little more mental comfort about my wallet and a little more excitement about the fun deals and discounts I'm about to receive!

My least favorite thing is that the cashier and I see two different screens. I'll see a deal and sometimes they don't acknowledge it and finish my order before I can add it, or add a deal before I've confirmed I want to use it. This mostly depends on the cashier and not the software itself, but it can be frustrating trying to communicate to cashiers that aren't present or listening to my desires when it comes to using my FiveStar points!

Impressionante

Ease of use and how rapidly it works, easy to read.

Ability to mark the discount you want to use at the time, so the cashier doesn't have to ask again or forget.

Wonderful! I recommend it to everyone.

This is a great way to earn and maintain points at local shops. Today it is so annoying to have to sign up to everything and remember 100 different logins and passwords. It also is so cumbersome to carry around punchcards for loyalty programs. This combines all that into one clean little app. I love that it also reminds me of places I had forgotten about. I think it’s brilliant!

Nothing. It’s super easy to use and has always worked as expected for me.

I like being able to see the milestones of your points

Miss being able to check in right from the app

In the longevity it’s a good idea. But the inflation of costs of products in stores with 5 Star seems to only have taken effect when they installed the softwares in the stores.

The implementation of a rewards system with stores is a great idea. The chance to get discounts based on the frequency of people shopping in the specific store.

They raise the prices of items to counter the margin loss of the rewards.

I have not had any problems at all and I always see the updated points.

I like how quickly my points were added to my account and I could see my coupons.

I don't really see anything that stands out as a problem.

It has been good and I have been able to feel better about my purchases and sometime purchase things that I would not buy because of the cost but when I have enough points for saving then I feel better about purchasing something I want to try but can't afford

I like that I can instantly see how I stand and what I quailify for in my points..is broken down easy and clear to understand

would like purchases to give a slightly larger value in my points..I have to wait so long before I can use them

Fivestars have really given me no issues that have needed any customer service to resolve. Therefore I can’t give any useful info to anyone who possibly had issues with this app over all. All I can say is that if all apps worked this well I would have apps loaded in my phone like I have rounds loaded in my shotgun. May not ever need them but they aren’t hurting anyone by being there, but when u need it, you know it’s going to do what it’s supposed too. Overall best app on my phone yet. In fact just got my first $5.00 savings this Saturday. Let’s keep up the great work guys. Enter your number earn points and get free discounts, no reason for any negativity. Love you guys..

I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately.

Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and 8 pm. So I have no choice but to stay home. I wake up at 3:00 am everyday and I’m bed by 6:30 pm everyday. So I can only go on weekends. Sometimes it sucks that I have to go somewhere else that this cost more to buy, but I’m so tired when I get home, that I have no choice but to go spend my money somewhere closer. I love this cloudscape shop and they have always been very honest, helpful and kind to both my wife and I. Especially since we r new to this whole vaping thing. So that’s all I have negative to say

We used to use paper loyalty cards and clients were losing those all the time, so they could never redeem their loyalty points. Also, I was spending a lot of money in new cards because when a client lost a card, they got a new one. This has saved me time and allows the clients to actually get their reward points, which is great! It's offered at a reasonable price as well. I've seen an influx in customer engagement with my loyalty program since I started using fivestars

Fivestars is an easy to use, great customer loyalty software. Clients can earn reward points each time they come to my business. It gives them an incentive to keep coming back! The promotions you can create are really easy to set up.

There is nothing I dislike about fivestars

customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Improved Loyalty program over the paper punch cards. Improved conversion and customer satisfaction. Saved time and frustration over lost paper cards and missing rewards.

The dashboard design is easy to use and customizable. The autopilot functions show the results in an easy to read format that makes it so nice in seeing what works and what doesn't.

For a while the customers name showed up on the admin page and you knew exactly who received the points. The latest updates removed the name from that screen - you can still look up the customer by clicking on the link, but its a step I wish they hadn't removed.

I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five Stars continues to strive for my business.

It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Repeat customers, new customers, happy customers!

That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.

Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.

It really does create repeat customers!

Our customers love it! It is easy to customize your own rewards and it does not spam our customers which they appreciate.

We really appreciate that Five Stars tweeked the "1 point per dollar spent" feature to our specific store needs which is "1 point per $25 dollars spent". Our customers are loving the FiveStar option and look forward to the little bonuses we are able to send out. A feature that our paper card can not offer. We are very pleased to be FiveStar affiliates.

Anytime there is any problem...the customer service team walks us thru the quickest way to fix it.

Five stars is easy to use, and has many tools to help track customers and help growth. Customer service is top notch.

FÁCIL DE USAR

Wish i could integrate with revelpos.

One of the best decisions that we made at Gauchos Gourmet Market was implementing the FiveStar rewards program. Its a great tool in retaining your clientele and keep them informed of specials that you may have and also a great to communicate any event that you may have. Our clients a very much into the program and they love the discounts that they received with their purchases.

Its pretty self explanatory and easy to use.

I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong. I also would like more options for sending out notifications to people. There are 6-8 template options but I would like a variety of more or the ability to create my own. I wish I could post more often as well; once a week sometimes isn't enough for our store. I don't like being restricted at being locked out so I can't push a promo for X days till it opens up again. It forces me to be more strategic hold all my cards for the big event/promo and if it flops than I can't do another push till it clears out... All in all helps to maintain loyal customers - it doesn't do much to bring in more people and extend your reach but does well and keeping our base.

its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

I like the paperless idea for the rewards. Saves me time and money dealing with people who lose thier cards and coupons. I also like that i am able to send different offers to customers who have not been back to our restaurant over a period of time. It gives me the ability go offer these customers whatever i choose and also lets me offer all my customers some offers. The only thing i dislike is when the network isnt strong the tablets lose connection

Paperless. The offers i can extend to lost customers. And how i can track thier points and visits very easily. They are easy to get ahold of to resolve problems

The network connection and how it goes down. The charge of the tablets doesnt last very long. Sometimes to many points get added to peoples accounts and i which it had a button asking if ur sure before u add those points. Some people are old and technology is hard for them.

As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.

Very user friendly software - Customer support is super! We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

It's a pretty turn key loyalty system and there is well thought out support behind it. But to be fair, we do a lot of work pushing the 5 star brand too, so it feels like we're paying for a service, but also paying to promote you. We pay for lots of apps and 5 star is the most expensive so therefore the least ROI. Every month, I reconsider if it's really worth it. A monthly fee of about $100-$150 seems a better value that I wouldn't question.

It works, no glitches.

A little on the expensive side.