Categorie:
Software de agendamento de compromissos /
Software de gerenciamento de serviço de campo /
Software de agendamento /
Software de despacho de serviço /
Software da ordem de serviço /
ServiceMax Reveja
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Excelente | |
Boa | |
Média | |
Mau | |
Horrível |
Best for companies with 50+ technicians, ServiceMax is the leading field service management solution for this new era of mobility & connectivity. We optimize end-to-end field service operations including: workforce optimization, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base entitlements & real-time communication to ensure our customers with over 50 technicians deliver flawless field service.
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Comentário deixado em 04/04/2020
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Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.
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Comentário deixado em 04/04/2020
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All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.
Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.
The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.
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Comentário deixado em 04/02/2020
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ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.
Mobile Apps.
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Caçador de Talentos
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PlanIt Schedule
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iPlanner.NET
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Kunagi
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Plataforma BWise GRC
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Comentário deixado em 04/01/2020
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Exercise the brain cells and learn a another programming platform.
It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.
Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.
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Comentário deixado em 03/30/2020
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Comentário deixado em 03/30/2020
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Comentário deixado em 03/29/2020
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Comentário deixado em 03/27/2020
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Comentário deixado em 03/26/2020
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They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.
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Comentário deixado em 03/26/2020
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Comentário deixado em 03/26/2020
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Comentário deixado em 03/25/2020
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its a must for servicing field customers in efficient way
give a strong control on your field activities, parts and services at the end this will make your customers more satisfied
need some feature improvement to link parts and availability to the user interface and provide an accurate status monitoring
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Comentário deixado em 03/24/2020
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It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
* I enjoyed using ServiceMax when they were backed by General Electric (GE).
* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company.
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Comentário deixado em 03/22/2020
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Comentário deixado em 03/21/2020
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Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access.
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Comentário deixado em 03/20/2020
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We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach.
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Comentário deixado em 03/20/2020
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We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.
the look of the dispatch console for scheduling
the cost per user and the limitations of customization
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Comentário deixado em 03/20/2020
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Good software. Large learning curve, but once you get through that it's capabilities are large.
Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward.
Lots of navigating needed. Too much clicking to find what you're looking for. Would be nice to see a list of navigation options per customer.
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Comentário deixado em 03/18/2020
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Comentário deixado em 03/17/2020
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Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing.
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Comentário deixado em 03/16/2020
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ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.
Full-service suite for the field service industry.
The application is intensely complex.
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Comentário deixado em 03/15/2020
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Comentário deixado em 03/15/2020
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Comentário deixado em 03/15/2020
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ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire.
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Comentário deixado em 03/13/2020
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The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it.
Support and professional services
despesa
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Comentário deixado em 03/11/2020
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Conduza a inovação
The tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field.
The timesheet management module was not very robust and had intermittent issues. It can be improved for better user experience.
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Comentário deixado em 08/15/2018
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I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.
Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.
ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.
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Comentário deixado em 08/12/2018
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All the service activity is managed on Servicemax , with integration to the ERP.
The flexibility and ease of configuration of the screens and processes , per the organization logic, is great.
The screens time load is slow.
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Comentário deixado em 07/17/2018
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Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.
I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them.
The report designing has been challenging and difficult to get the info I want. When I create a report there are a lot of options to create for however the items available under those options are limited.
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Comentário deixado em 07/21/2017
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Comentário deixado em 02/27/2017
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We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed.
Too early to tell.
Too early to tell but the interface seems very plain.
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Comentário deixado em 12/16/2016
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Eases the process for Service team by allowing them to create Service Order, by processing Service Order.
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Comentário deixado em 12/13/2016
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We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.
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Comentário deixado em 05/04/2015
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Comentário deixado em 03/30/2015
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Comentário deixado em 03/29/2015
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Comentário deixado em 03/26/2015
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Comentário deixado em 12/03/2014
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