We use Confluence as a knowledge center, to have one place to go for all our documentation. It has worked great so far and many people inside the company has adopted it already.

Confluence is very collaborative, meant to keep people "on the same page" in regards to your documentation/knowledge needs. It has templates that you can use to create different kinds of documents, with built in html and css that makes your pages look nice.

For non technical people is not as easy to use, if you want them to create nice looking pages/documents you need to have some hands-on training.

Our project team had a need for a collaborative environment where members could share information to help educate one another. One key benefit I have come to realize is the ability to define permissions for which team members could access each page.

From the set up of a pages to creating the structure of a Confluence space, I have found Confluence to be incredibly easy to use. As part of the Atlassian suite, the integration with Jira is a great added bonus. The control panel makes for quickly formatting the rich text. One of my favorite parts is the customization of templates. The feature I have used most often is the recurring use of the customized Meeting Notes template. It has proved to be an effective means for presenting to meeting attendees what was discussed and decided upon. Relating to that is what I like to consider as a hidden gem of Confluence - the consolidation of the action items from different meetings.

There really isn't much. I guess one thing to call out would be around creating tables. It is very difficult to see the borders of the columns and rows. I find that I can struggle to know where to be entering the text within a cell. It was be nice if there were options to select the thickness of the lines.

As an international company that has offices all over the world, Confluence helps us get everybody together under one platform that is used to document everything inside the company so that employees can find out about other departments, news, trainings and many other things. The integration with Jira is also very important to us so that we can have more control over the ticket management. We also love the fact that it is highly customisable and has a great variety of plugins. Overall a great experience and quite easy to use.

There are a few things that we can point out and the old interface would be one of them. It has an old feel that can confuse a lot of people and make the navigation quite tricky. We love the fact that is has lots of plugins but we definitely don't like that we have to pay for every single one of them, would like more free options for plugins. Other than that, we have no issues with Confluence.

Overall, Confluence was a fantastic tool for keeping process and documentation. I have used it for day-to-day work and built pages in it, and I knew I was only scratching the surface. Someone who really knows how to use HTML can create something really powerful.

I have used Confluence continually as a process wiki; it's great for companies that have a lot of different processes and a need for documentation. The search tools are relatively intuitive, and with enough maintenance, it can be a very powerful tool for your team. It's also easy to construct pages, allowing you to make pages that are effective if you're not too sure how to use HTML and can be really robust if you know what you're doing.

It can take a bit of training to really use this tool effectively. Confluence offers a lot of power but you need to know how to use it properly. Otherwise, it can at times be rather frustrating and can eat up time as you try to figure out how to get it to do what you want.

I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured.

The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number.

So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software.

We solved myriad of business problems with Confluence, but chief among them was categorizing and organizing tasks and results for not only our group, but for other groups and our teams to see. For us, it was a place to digitally house relevant documentation of everything from the start and progress of projects to meeting agendas and meetings. It served as an online hub for our documents and activities, freeing up room from our servers and local drives.

What I like most about Confluence is the transparency and visibility it gives to other members of your team so they can keep track of what's going on. I like that we can post information to Confluence, have ownership and have accountability applied to the user. Everything is documented and it's an easy-to-use format.

What I liked least about Confluence is that it takes a while to figure out how to use it effectively. And there isn't a lot of support for user's to find solutions. It usually helps if someone on your team or in your workplace is familiar with Confluence and can walk you through it. Designating groups, uploading and categorizing information and tagging the right people for the right context was a struggle for me at first, but I figured it out.

Easy project tracking, effective documentation and the ability to have integration with other tools are some of the good features that I like in Confluence.

It is designed well and is helpful is storing team tracking and information documentation. Confluence acts as our central repository and acts as the wiki for projects across various departments to document a project starting from design to implementation and maintenance. Any document/task could be properly managed to editing features for the team and a history of changes that are made to keep track of the iterative updates that are made on a document. Also, integration with other Atlassian tools like JIRA is very useful to tracking a feature from difference perspectives and keeping everyone aligned within the team on the current status and next steps.

Organization of the pages can be improved as it is sometimes not straightforward to find content related to a particular project or task. Also, the inline editing tools for a document could be enhanced as you end up relying on macros and other tools very often to be able to properly structure and format a confluence page. Searching the documents is not very easy and it is sometimes difficult to find the right content when needed.

Confluence is the new target for my organization for storing and sharing content, replacing the venerable SharePoint. However, migrating information from SharePoint to Confluence is a laborious task. Several programs offer to expedite the process, but the morass that results is often more work than a manual move. This isn't the fault of Confluence, but is rather due to the very different nature of what SharePoint attempts to do versus a wiki. The only area in which I feel the product truly lacks is integration/support of copy/paste from Excel. A lot of the complex formulas used to create products in Excel are lost when a table is pasted into a Confluence page. This almost always means pasting the spreadsheet as an image, and adding the Excel document as an embedded attachment. It would be far better if the product supported more features of Excel in its tables. Thus, while we are moving the content sharing section out of SharePoint, we are not abandoning that product as it still has other collaboration features that are meaningful to a Microsoft-based organization.

(Nearly) seamless integration with JIRA

Tables, an integral feature of wikis, are still limited in their nature and too complex to create and modify

Company: Midsize

With Confluence we have an environment that is very efficient to work in to add new content, very easy to update articles and manage file attachments. The keyboard shortcuts are second to none. It is an absolute pleasure to work in Confluence all day. Setting up spaces for various audiences, including a "personal space" allows me to draft documents privately and then move the document over into a space with an audience. Effectively I can "publish" content to employees with a couple of mouse clicks.

With great power comes great responsibility and great potential to make an absolute mess of things. Deployment of this tool to a large user base would require some serious preparation to establish access schemes, permissions for user groups, best practices for editing and creating new content, and organizing content within the spaces. End user training is critical to cement those rules and establish a culture around using it effectively. I would not recommend deploying this tool in a slapdash hurry (Although, given it's innate flexibility, it would be easier to correct it later with Confluence than some of its competitors!)

Confluence is the default tool used in my organisation for documentation and other information as it is a part of the Atlassian suite. It seamlessly integrates with Jira and Bamboo and this integration is like a boon for the engineering teams. The software is a bit heavy due to which the experience is sluggish. However, if you are able to overlook this, then Confluence performs a perfect job for documentation and storage of information.

Confluence is a documentation tool, where you can add your documentation and have others read it. It is helpful in the sense that it is organised, makes it easy to edit and add articles, gives ability to comment, like as well as track who all have seen your articles.

While Confluence can be structured, the same doesn't show up on the pages. Things just show up as a list and the graphical(visual) grouping isn't done properly. Also learning curve for the Jira integrations etc is pretty steep.

overall its a good software to have one must try it before judging it.

this tool is good to manage all your organization's documents. you can create spaces just like folders and structures in windows to organize your work.it provides good tools to create a documents and style its contents. one can create really cool and attractive document if he is good at it. you can also easily search for documents using a search bar. your can link other documents in a document. you can attach files into the document. you can even link JIRA tickets in the document or link the document to the JIRA ticket because it easily configured and integrated with the JIRA. its a good tool to have.

the only cron i found was that it misses some editing features, and its sometimes hard to style a document if you are new to it. you need to discover alot and learn how to create cool documents. you can style it like a web page but it will require dedication. but once you are used to it. its gets better and better and easier

A great collaboration tool where majority of the design reviews, explanation of how a feature works etc are documented.

Provides great flexibility to add weblink, code snippets, tables etc in the document.

Not very intuitive. I recall I had to spend a lot of time the initial few times when I used this SW to even understand basic stuff such as adding rows to a table etc.

I have been using Confluence for about 5 years now. I am a software architect, and Confluence has become our go-to standard for all technical documentation, requirements collaboration, user instructions, training tutorials, etc. The ability to keep documentation in a central location and allow team members to collaborate has been a tremendous productivity increase for our team. We do all of our requirements logging in Confluence now and as we also use JIRA we are able to tie technical documentation back to actual JIRA tickets when starting development work.

Document collaboration with team members, wiki-like syntax for markup, notification of updates

Formatting sometimes gets a little wonky and needs to be reapplied, configuration of permissions can be a little complex, PDF generation could be a little more user-friendly in terms of making a great looking styled document that someone can print if desired

Despite off-the-shelf options, we built our Quality Mgmt System using Confluence. Best feature is the ability to collaboratively share documents. Advantages of this over our previous method (shared directory on server): 1. No out of sync document instances. There is one instance with the ability to post live excerpts or link to the document elsewhere. When the document is revised, shared content is also. 2. Ability to search all document content. 3. Group memberships can be granted to users in a simple way, allowing for reviewing assignments, permissions, targeted content, and task lists. 4. A variety of macros allowed many additional features within our local instance (self-hosted). These include: a read confirmation macro (to record employees keeping up to date on required procedures), a document approval macro with configurable workflows (the basis for our document change/review procedure), page attachments (that allows related documents to be stored on summary pages), a reporting macro that automatically creates summary table on parent pages in a tabular form of their child pages, and a very simple flow charting macro (Gliffy) that is fairly powerful.

Overall, great tool for a business if you need to organize your documentation and keep the workflow clean.

We use Confluence at our workplace to organize and store all the documentation, PRDs, plans and calendars in one system, and have quick access to everything whenever we need it. So far it has worked great for me. I like how flexible and highly functional the page system and editing is and how you can use the calendars to keep everyone in the loop. I use the option of embedding the Jira tasks on the pages a lot and it is very convenient when you can link pages to issues, have the status displayed in real time and open the issue you’re interested in in just one click. The commenting under the pages allows everyone to interact and communicate without interfering with the page content. The new design of the page editor is very sleek and adds more tools for structuring your documentation.

I find the page ordering & settings a bit clunky at times. It is also a bit inconvenient when two or more people work on the same page at the same time, there is no auto save mode as in, say, Google docs, so whenever any of users clicks on “publish” the page is published as it is at the moment, not taking into account any of the changes that might be made as it is being published.

Overall I am a satisfied user of confluence. Its feature rich and easy to navigate. Highly recommended this product for any company.

We are using Confluence as an internal wiki. It provides a lot of features which makes it easy for creating knowledge resources. The built in template in confluence let us quickly create project documentations.

Some of the templates provided in this is little difficult to understand. The user interface is a bit confusing sometimes when searching for a particular resource.

I have been using confluence page for a while now. I have used confluence primarily for knowledge management and sharing internally across teams. I have documented lots of how to articles that helps every one (including myself), to refer to at latter times.

You can create your own page for the idea you want to share.

Some time automailers from confluence floods you inbox. so be careful on what and whom you are following. some time the page response gets slow and that will frustrate you. but that does not happen very often.

My overall business experience is great. Earlier team was sharing project content via emails that is a clumsy way to mamage and store the information, but as more and more people are using confluence it has become a repository and one stop shop to put knowledge at one palce which can be referred as and when needed. This is a great tool and a game changer for how we manage our collaboration within team for the project under Agile way

The best part about this software is the close integration with JIRA software. This is in real competition with Sharepoint as far as my understanding goes and I am an admin user for multiple scrum teams in my organization. Confluence in its own way is by far the easiest user-friendly software that I introduced in my team that was new to the agile world and now all our collaboration and communication on the process and tech document standpoint happens on Confluence. The comment section and different macros that can be added for adding content on a page and tree structure for pages created give this tool the edge and flexibility for teams to create the format that best suits to specific scrum team needs

At an enterprise level, there are few web designing that is required to be done so that content that is already there can be structured in a much more web design format like links to confluence pages to be embedded in an image. That option is available but to central Admin and not to the page admin that makes confluence little crunched to admin users within a project. But this negative point is a very small piece in comparison to positives with this application.

Overall, Confluence is a great tool for capturing useful and shareable information between individuals, groups, teams, or projects. It contains many useful features and addons that can expand on its basic capabilities.

We have used Confluence to capture work instructions, business rules, technical information, links to artifacts, tool usage documentation, keeping track of tasks via embedded calendars or links to JIRA. It is for the most part very easy to use, populate, create and organize pages, and add widgets. With elevated privileges, one can manage interface colors, layout, templates, widgets, permissions, spaces, and many others. There are many widgets that can be useful to a project or team.

If you have access to space and page settings, they seem often unintuitive. It is hard to manage who can or can't view pages and use other advanced features. Confluence's integration with JIRA is very limited, only IDs or IDs with names can be displayed. If there was a way for Confluence to display tables based on a JIRA query, that would be way more useful.

The ability to setup central knowledge stores that can be easily shared is invaluable. Once you are on the system, you have a lot of control over your own space and are not reliant on administrators like some other options on the market.

The software is very easy to use. You can quickly create team pages and share with other teams. You can structure your page any number of ways. Embedded links, images etc are easy to add and there are a number of 3rd party plugins to expand the service. We used a plugin to get data from our CMDB and insert it into our documentation. That way the documents were always up to date rather than having static data that went out of date quickly. Another useful feature is the ability to export to PDF so if you need to share beyond your environment, it can be done easily.

The flexibility of the system means that it becomes cluttered very quickly. The search feature is poor. If you don't know what you are looking for, a keywork search can bring back thousands of articles.

We've used this for some time because it just works.

Confluence makes for a great entry point into getting a Knowledge Base or even an environment of communication in your business.

Time: If you need advanced layout and/or don't have the first clue in how to structure your environment this tool may not be for you.

So far it has been great experience. We have an enterprise instance of Confluence for more than 10000 users who manage their project documentation on daily basis in Confluence

Confluence is just not document file repository but a great tool to enable team collaboration and living documentation principles. Other features include easy to use, configurable with tons of marketpace, vast community support

no workflow driven plugins available for Confluence. Also flowchart driven plugins lack intuitiveness and ease of operation.

I have created and managed years-long projects in Confluence, involving over 100 users. I have trained users on how to use Confluence. People that are not so savvy with technology might struggle a little bit with Confluence. Confluence does have amazing documentation on the tool, as well as a very helpful community. What I also suggest is, if you are the administrator of the tool, is to do "Confluence 101" webinars to the users and record it as well. You can then upload that recording into confluence itself, on a "how to" section, where you can also small short videos on where to find certain things in Confluence, or do certain tasks, and when you send users the invite to join Confluence you can simply ask then to check those videos as a first step.

Most complete collaboration software out there. It does 99% of want you might want to do. The other 1% are still achieved but slightly different than you might expect.

No red flags in this product. The learning curve is a little but step. But I guess that comes with any software that is so complete and powerful. I think that based on all the capabilities of this tool, it's relatively easy to use after you have spent a couple of days going through it.

The best wiki/collaboration/documentation software I've used professionally.

- Lots of visual tools for organizing information, as well as molding communications: gliffy diagrams, code blocks, cells, spreadsheets.

- Having used confluence for over 6 years, I have seen Confluence become more reliable with every update. At times, when something would go wrong with text formatting (bullet point indentation, for example), a power user could go to a tab of the document page you were working on, and edit the markup language of the page to correct the quirky formatting issue. This feature was removed. To the credit of Confluence, fixing such issues is less and less necessary, but power users like myself still miss it.

We have used Confluence in conjunction with JIRA and there were several things we've done:

- minutes keeping - lots of options and the best thing is the ability to highlight the text and create a task in JIRA right away. This is an amazing feature because you can focus on keeping the minutes and create the list of tasks to be done (without switching back and forth). - it's a convenient tool to keep all the necessary project's documentation in one place.

- the editing options are numerous and so are the plugins, but it is sometimes hard to guess what the creators meant by the icons. Once you get the hang of it, it's good, but it does take time to get used to it.

Overall I will recommend this and really it will help you to organize your project

It's very good alternative for SharePoint sites in terms of its look and UI which is user friendly. It has more options to design your pages for any information you can share with team and also I like the 'watch me' feature which will not full your inbox unnecessarily based on your watch me preference.

It should have Auto update on the Jira from confluence.

I used to journal ever since I was a little girl. Now everything I do is systematically recorded and documentated on my own hosted Confluence server. So that whenever I want to repeat anything I have done: code that I have written, system which I developed, game that I played or idea that I have heard - I can now search and call them up to reimplement elsewhere - all thanks to Confluence which has also excellent permissions and protections.

We have used this to document projects and write protocols which can be used for reference without scrolling through months of chats to find what you need. It is best used as a static repository of the final work or versions which are fairly stable. For tasks, we use the sister product which can be integrated - JIRA. The main benefit of your Confluence is that all your changes are tracked and versioned using svn.

Like I hinted previously, that it should used as a repository of protocols and documentation where changes are not very frequent since although it has versioning it gets rather unmanageable when there are hundreds of changes.

With Confluence we sold a big problem in the project data collection. Now with confluence we (as a company) are able to collect and store all the critical projects informations

Confluence is the tool that allow you and your colleague to communique and collect all the project informations. The things that i like the most is versatility in the project structure creation and the ability to create and share very complex pages. We use confluence daily on different level of the organization from the management to the clients project

The thing that I dislike the most is the page editor but don't despair with the new redesign they rethink from the ground up all the content creation experience so for now I don't have a real cons.

If you are an organization that is planning to utilize Confluence and other Atlassian products, I would recommend introducing an administrator to this product. As the use of the product grows, not properly managing it can become more cumbersome than useful. This powerful tool can get out of control when not managed due to its enormous customization features and lack of understanding its features and functionalities across the enterprise.

Confluence is an Atlassian product that provides a very powerful Wiki platform for documentation. More than just a Wiki or Blog, Confluence is a collaborative tool with extensive customization features. You can control every aspect of Confluence, from its overall design and layout to permissions and properties. Confluence offers an online as well as a local server version, with minimal differences between their functionalities. Confluence has an extensive library of add-ons and integrations that expand the product's capabilities.

Not necessarily a con, but Confluence's extensive customization capabilities can often create a slight to challenging learning curve. This is why many organizations who rely heavily on this and other Atlassian products, often have administrators who tend specifically to the Atlassian suite.

Confluence is great and currently indispensable tool for our workflow. When we're building a new product or feature, our stories go into JIRA and our documentation lives within Confluence. We also use Confluence for onboarding new employees - our stack, endpoints, databases that we use and documentation have their own Confluence space. We also keep information on existing products we've built and organize them based on tech stack - if you want to look at a Golang or Node.js project, you can easily find it with the way that we've built our spaces. It's proved extremely useful to use these spaces as case studies for future products.

The beauty of Confluence is its simplicity - while it allows users to organize information in their own preferred way, there is only so much you can do with it. As a result, you can go through multiple Confluence pages and be able to navigate them effectively. A Confluence page can host multiple filetypes - this is useful for doing something like gathering and organizing business requirements for a new product. Mockups can be stored, people can be tagged to be included and notes can be kept, all in one place.

There is no "draft" preview of a Confluence page - edits are live. I've seen plenty of errors left behind after someone has collaboratively edited a Confluence page and I've often gone in to fix them myself. Search is difficult - while you can filter down based on certain parameters, if you don't know what exactly you're looking for and have a large number of Confluence pages, querying may be tricky.

The company uses Confluence as its main tool for intranet communications, with spaces for HR, IT, Business Areas and so on. End users can find information off the main landing page and go to where they need to go. A big plus for us is the ability to set up spaces and pages to fit unique needs as well as use templates for a consistent look and feel. The many add ons and tools make Confluence a great tool for the different units to use as best fits their needs. There are some improvements to be made in search capabilities and more intuitive instructions, but for a huge tool, it's one of the best

Easy collaboration for teams from 2 to infinity. WIki pages can be made for multiple uses and viewed by those that need to see it. Scalable and easy to template makes consistency great. The integration of Gliffy Diagrams and JIRA is most helpful.

Confluence is easy for someone just viewing or collaborating on a page BUT is cumbersome to manage, and permissions (privatizing a page) is difficult and the written help is not good at all. THis sometimes means giving permissions for a whole space in order to give permission for a page.

Confluence is our documentation heavy-hitter. And we don't just use it as a system of record, but we also use it to share information cross-company. In almost all instances it has replaced the need for emails, shared drives, and online documents! It's nice having everything (securely) in one place, right at your fingertips.

In the hectic world we live in today, it seems like a bigger challenge to take a few beats to write things down. My team has become a champion of documentation, but often the larger issue is overlooked: where will this documentation live so that it is accessible and can continue to evolve?! Confluence was the perfect solution!! We have paved the way on the documentation frontier and the rest of the organization has finally jumped on board. Confluence not only allows for cross-team collaboration, but it's a magnificent way to organize and share documentation.

You really need a game plan when organizing your documentation in how Confluence sets up the hierarchies and the rich text editor format may take a little to get used to if you are coming from other documentation products.

With confluence, we have created a fantastic "KB" (Knowledge Base) forum for our business. It's a place to document processes, link to useful software, and it ultimately makes work and collaboration easier.

Confluence has so many layers of security and permission structures that you'll never accidentally let someone see a page they shouldn't. Once set up properly, it's an amazing way to collaborate! The sheer number of customization plugins and add-ins really lets you make it your own.

The difficulty of getting it running on your own server and making it work initially. Confluence has good documentation, but it's still a fairly difficult implementation. There are some slightly confusing licensing models, too.

My coworker and I use confluence extensively to document all of the work that we perform. As IT staff many issues that we come across will be repeated ad-infinitum. As such to simply be able to look up the fix from any location with internet access increases efficiency many times over. The notification ability helps all users to see what has been changed, when, and by whom providing an excellent level of accountability.

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation.

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like. Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

This is amazing software with close to zero disadvantages. It corresponds with Jira which is great, also provides documentation, you can create pages, see notes related to a specific theme, besides pages you can create tables, images, etc. I would recommend this software to anyone who needs a program that creates documentation. Also, they are looking to improve their software by making a lot of updates.

Confluence has a lot of advantages and here are some of them. Confluence is part of Atlassian Suite which is connected with Jira and you can easily integrate them. This software provides a documentation platform for your projects. You can create links to other pages, see other documents that are related to some specific project, also it provides you with different kind of images and charts to make your document more powerful. This software supports everything starting from images, tables, diagrams, charts, whatever you need Confluence has it. Also, another thing that is worth mentioning is that you can see if anyone has made any change to the document and if it has you will get notified.

There are not so many disadvantages, to be honest, this is great software, maybe a bit hard for some beginners, but not too hard and you will have to spend some time on this software to know how it works. Another thing that I don’t like is that they are changing Confluence non-stop. They are doing updates most of the time and changing the software. I understand that they need to make changes for better but that can sometimes be annoying because you know something where is it and then they change it and add something else and you have to learn again.

For a company that has 3 offices in different cities, it's helpful for managing documents.

Confluence has structure for document management which is very helpful. It also ties into Jira well, so if you're using that for development, it's a good fit.

It's not as easy to use (intuitive) or as collaborative as Google docs. Also, the table feature isn't great (sorting, etc.)

Overall the experience is "Okay" the only reason to use confluence is that it is easy to collaborate as it is part of Atlassian's suite of products.

Confluence is part of the Atlassian suite of products which makes managing everything easy. We use Jira for project management and using Confluence along with Jira helps us easily collaborate on our knowledge base.

The formatting options are limited, it is not easy to create anchors for headings in the document which was a big issue for us, we were not able to create small menu for the page at the top.

All are considered as page in confluence and we need not upload documents. Documents need not be created and uploaded rather the content can be created on the page itself. Project related information can be stored as pages within Spaces in Confluence. Unless Sharepoint where we need to upload documents either a word document or Excel file which causes issue in opening up with different versions of Office as well with different OS like Mac, windows etc. In confluence it is all pages and are not documents.

The UI is very User friendly. We usually use the features that we have on Microsoft word or Excel and then upload the document on tools like Sharepoint. With Confluence, anything that can be done using Microsoft Word or Excel can be achieved using the Confluence for project related documents. Creation of tables, uploading images, including Objects etc are all can be done on Confluence page directly.

I do not see the Work flow approvals that can be created for project documents. As project documents can be audited for signoffs/approvals etc I do not see option to create a work flow approval for any of the pages we create. Sharepoint has the workflow approvals to get the signoffs from stakeholders. This is missing in Confluence.

My overall experience is quite a good one, helped me deliver some valuable pieces of information to different stakeholders in manners that they enjoy and understand.

I've been using Confluence to document different aspects related to IT projects for over two years. It's a great place to store the applications 'wiki' pages and share it away with different stakeholders. It's also easy to control who has viewing / editing rights, thus ensuring that only the right people can access different pages. It offers a great deal of widgets and tools that helps the user deliver pieces of information in a catchy way for the reader - has charts, tables and different ways of organizing the page. It enables integration with other applications many IT professionals may use, thus exporting analytics or other relevant data is really easy.

It's the type of application that's easy to get into and hard to master. Setting it up the first time may not be the easiest thing but once it's done it usually works flawlessly. Also, as a new user it's sometimes hard to see all the functionalities that are offered by Confluence and some digging into documentation or looking at other projects may give some insights.

Overall Confluence is a good platform to store your documentation and make it searchable for later usage. Although it doesn't solve the issue that most companies have, which is that often you'll find outdated pages or incomplete ones. This doesn't mean it's a Confluence issue, but it will definitely not help in solving this.

Confluence is a very good documentation platform, with its easy to use GUI and markup syntax ( although not compatible with Markdown, unless a plugin is installed ), will offer you a good way to organize your documentation based on projects and Page trees. You can also tag those pages and have a full search that will help you finding what you're searching for. Last but least, the platform offers extensibility through a plugin system which will get you covered.

When it comes to documentation, no software is doing their best. Often you will find out that creating pages, tagging them and giving them nice titles, will definitely not help you in finding what you search for. Although Confluence tries to help a lot in this, definitely is not a bulletproof solution. So if you suffer from documentation graveyard, unfortunately Confluence will not help your situation to make it better.

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Real-time simultaneous editing

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.

Building an overall wiki base was our main purpose and it worked well. We have been expanding it and documenting progress across a large team.

Confluence is easy to setup, maintain, and to use and allows many team members to contribute. The search function is pretty good and tagging and organizing works well. It's even possible to use it as a document rev system, though that stretches the functionality for larger projects.

Confluence is slow to implement new features that helps to speed up the workflow (i.e. copy and pasting works most of the time, but still has some issues). Formatting and arranging items on a page is sometimes difficult and frustrating and using it for documentation on paper often doesn't work well. Permissions are unfortunately difficult to implement and Atlassian is slow to acknowledge obvious shortcomings.

Overall, Confluence has improved communication between our business analysts and developers. It has also helped us to better embrace documentation for our products and helped us with project management and issue tracking.

You can create a page in seconds. It’s super easy to pull your Jira issues onto pages in Confluence. There are great templates that help you follow best practices for project documentation and great plugins that help you with things like mockups.

The administration piece is a little challenging if you have not received any training on it. I feel like the user management and some of the other configuration settings could be improved upon.

Ultimately, I think it is a very useful set of software, but it is not as much a database as a content-management system. If you intend to use it to create and share documentation, it's great. Storing and reporting on details requires other tools.

I liked the ability to customize and to store lots of documentation. We also used it for working on documentation with a team while maintaining change-tracking, which was great.

To be really useful, it requires the addition of a lot of plug-ins, which allows you to do more extensive exporting, do things like "find & replace" across more than just a page, etc.

The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent.

Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are:

I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve.

Confluence gave better documentation compared tot he old text files so that more readable format. The integration of images and diagrams make the documentation more user friendly.

Confluence gives best documentation platform for your projects. We can categorize based on different projects and sub projects. we can create links to another pages which is very useful to route to another document without searching for it. we can see all the documents related one project in one section. It gives you wide range of features to include images and diagrams to make the documentation more useful. We can also subscribe to the pages so that anyone make any changes we get notified.

Confluence needs more integration with the CICD tools available in the market to make more automated documentation. confluence needs to provide to create diagrams for documentation so that users dont need to go for external software for that.

We went confluence when we had to share the workflows, test documentation, development documentation, important reads and links for new employees to get onboarded technically.

The ease of usage, diversification of the type of data that can be input, access control options.

The performance of the page load when there are diagrams and lots of text on a page was low.

Confluence is a game changer when it comes to internal information sharing. It's quick, aesthetically pleasing, and reliable. Atlassian created a great and very practical product.

When working within a system where information is constantly updated and the owners of the info are constantly contacted for content accuracy, Confluence becomes a huge asset. Confluence allows you to build a Wiki library of information that can be shared departmentally or organization wide. The settings are customizable--you can be the sole contributor or teams can collaborate on pages to update information. This allows users to refer to these wiki pages before needing to contact the owner of the information they seek. Furthermore, this integrates with JIRA so ticket tracking and live updates as well as archiving is possible. Wonderful if your field is face pace in need of quick response on content.

If you're not a current Atlassian customer, the learning curve may be a bit jarring, but for the most part it's intuitive. There are a lot of features and a lot of clickable items upon starting, so it's advised to utilize the help section and tutorials before diving in.

Overall, Confluence is best when used in conjunction with Jira and other software. I don't think Confluence is the best tool for writers and editors, but it works great for tech teams.

Confluence is great for keeping SOPs, meeting notes and other documentation organized. It really helps everyone on your team stay on the same page, and it's easy to create different teams, projects, etc. Plus, you can easily insert your Jira tickets so if you're managing projects there, the integration is flawless.

I'm an editor and I find it really difficult to track editorial changes within the software (mainly because it wasn't designed for that purpose). You can see the history of changes and add comments to each page, but you can't add tracking the way you can in Microsoft Word or Google Docs. I have to embed Google Docs into Confluence rather than adding content directly to Confluence pages. You also can't copy images from Confluence into external software, which is a pain when needing to copy documentation that includes screenshots and graphics.

Not everyone uses it which makes it seem pointless in some use cases. That may be more of an internal workflow issue, though.

The minimalistic interface makes it easy to navigate and read the material posted on each of the pages.

Editing pages and reordering them is not intuitive. There should be an "edit mode" which allows free movement of page trees and such. There are also certain functions which should be baked in, such as outdated page reminders and automatic archiving.

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

Confluence has become the place for us to collect information, across our business. We use it document our processes and policies (the access controls prove useful there), and our development teams use it on a daily basis to record the outcomes of discussions and to share knowledge.

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation.

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal.

This is a software that serves well it purpose, really easy and quick to use and does the job very well. And the posibility of interaction with Jira and Bitbucket is a real advantage.

Being an Atlassian product it is fully compatible with the rest of the suite, and being used together with Jira and Bitbucket is a real hit. It allows to link a Jira task/bug/story/whatever by just writing the element reference number; it will automatically create a link to the real stuff on Jira. This makes easy to keep work briefs about epics and stories, so you can easily talk about when or where you fixed something, and just link the task in which you logged the work.

For this software I have not found any serious cons... maybe something I would like to be changed is the placement of the save button. On that location I use to miss it and sometimes I just closed the page without saving because I forgot the button was there; but that is just my problem remembering things.

Confluence offers very easy-to-use but full-featured collaboration tools for teams. It's easy to add a simple information document for others to consume, but you can also make relatively complex documents with additional plugins and features if your needs are more complicated. The document tree can quickly get unorganized and out-of-hand if your team isn't diligent about keeping it organized, but that is an issue with the team's use of the tool and not the tool itself. Confluence does offer pretty simple ways to reorganize documents.

Some configuration options are not always obvious to find. The one that comes to mind most is the templates. If a document I'm looking at was created with a template, there's no immediately available option to edit that template from that page. You have to go to Space Tools > Content Tools, then dig through all the templates used in that space to edit the one you want.

We are using Confluence as our internal documentation storage system. It allows us to easily create documentation and share it among our various teams while controlling access to the teams. It is better than a document storage system for this purpose, as it allows us to create the documents on the fly, cutting a step out of the process and making documents easier to manage. We host it on site, so it is more secure than a solution like Google Docs as it's not on the web.

We use Confluence on a daily basis to document various aspects of our organization. There is a large variety of built-in templates for a variety of sorts of documents. We heavily utilize the how-to articles to record procedures. Although it does link with other Altassian products, like Jira, we don't use that functionality currently as we run Confluence on-site and Jira in the cloud. The upgrade to version 6 greatly increased the usefulness of the product, as it brought in concurrent editing, ala Google Docs, which was functionality we needed when developing procedures for an event as a group. The search and indexing capabilities make it easy to find a document if its location is not obvious.

Search and indexing can lose usefulness in the event you have many similar documents, like say a checklist that is executed often. I would like a function to be able to click a check box to "ignore results like this." The initial setup of Confluence was not completely straightforward, however, we were installing on an older version, version 5. (The upgrade to version 6 went much smoother.) I would prefer an omnibus install package if it doesn't currently have that rather than having to install PostgreSQL and the application. The LDAP integration could have been a little bit smoother than it was, although it is in line with the other Atlassian products I have integrated.

We use Confluence as one of our main collaboration sources where we work with clients to build product specifications, maintain development standards and share information. The product has worked well for what we need and integrates well with JIRA for the project management side.

* Very simple for multiple people to consolidate information on projects

* The regular updates have a tendency to break functionality in different browsers, although this does get fixed fairly quickly

This has been such a flexible and powerful tool for my day to day work. It is effectively an enterprise-grade wiki that integrates very well with the Atlassian Suite of tools. In particular, JIRA. Users groups can be created as well to limit the people that can view or edit a particular set of pages in the wiki. The integration, however, if phenomenal. Not only can you reference JIRAs and see their statuses on pages in confluence, but you can go the other way too. For example, you could create a Wiki page using your product requirements blueprint. Then, you could fill out all your user stories in a single table along with descriptions and notes all in one coherent document. Finally you can hover over the tables and immediately create issues in JIRA to start putting that work on the board.

The price of the software for large companies can be very expensive, but is relatively cheap for smaller teams.

I used Confluence at a large fintech project as a knowledge base for the entire project team, both development and commercial, for more then a year. After I've created the initial framework for knowledge storage (spaces system, contents tree, tags, rules etc.) and wrote some core articles the team members started to fulfill it with their knowledge: tables, code samples, descriptions et al. It worked greatly for the entire project manageability and productivity.

1. It provides both simple and versatile tool for knowledge storage and management at a sophisticated software development project.

I think that some users may consider the formatting/markup functionality of the page editor (fonts, styles, etc.) too minimalist. For me it was not a big problem, I utilized seamless Google Docs or PDFs integration where rich text formatting was a must.

If you are looking for a way to collaborate better, Confluence will provide you with all the necessary features for this. Definitely, Confluence deserves to be recommended thanks to its high level of productivity, multifunctionality, and ease of use.

The abilities provided by Confluence to work with documents and other content are incredible. It is a pretty simple action to attach various types of documents, as well as track, look them through, and search the necessary ones. The latter is available due to the possibilities of the advanced program’s search system as well. Apart from this mentioned functionality, our company also likes the security level of Confluence, its administrative and management features, and powerful configuration capabilities.

We like how powerful Confluence is as a wiki system. However, this product is not a storage repository at all. That is why our employees and clients of our services are sometimes confused because of the constant need to switch between different platforms. It may be really hard to figure out which solution should be preferred in every particular case (for instance, SharePoint or Atlassian Confluence). Otherwise, we do not have any other serious drawbacks we have found about Confluence to share with potential users of the solution.

Overall, I highly recommend Confluence for any organization that is looking for collaborative software. It is extremely useful and easy to learn.

Confluence is incredibly easy to use. It is designed to be a collaborative tool, to share information (wiki-style), documents, photos, etc. Our organization has been stuck on SharePoint for so long that there are documents for days upon years stacked up in unused libraries. Confluence has been a lifesaver for us by allowing us to rid the libraries of these outdated documents and placing the content we need access to right there on the page. If a template is needed, we can add that template to the page for download. We can link to other Confluence pages for additional or related information and build child pages to help dive deeper into a topic. We also utilize JIRA for our ticketing system and since Confluence and JIRA are both owned by Atlassian, we can integrate metrics, reporting, dashboards, and other information from JIRA in a way that is consumable within Confluence. We also can add Tableau reports, Excel spreadsheets, PowerPoint presentations, Adobe PDFs, etc. It works extremely well with other applications.

My least favorite part about Confluence is its limited page customization from a font and color perspective. It will also only allow up to three columns and other formatting limitations. There might be macros to overcome this, but that is also frustrating. Macros have been built to "fix" things within Confluence by hundreds (if not thousands) of other individuals and companies. Many sell those macros and varying costs. It has forced us as an organization to maintain a dev environment just to ensure that a macro that we bring in isn't malicious. Confluence's base macros are extremely basic and sometimes not very useful.

With Confluence there is little left for the complaint and not for productivity. A lot of obsolete applications that left a job for the replaced ants, and not for giants as Confluence shows. The integrations of its applications make it unique. I hope improvements in the next updates.

All the applications offered by Confluence are quality guarantee. They complement perfectly with other tools that offer the user a large number of open and expansive options to obtain better results for their operations and projects.

We feel uncomfortable with the slowness with which it loads its tools and loads downloads of files, reports, among others. All Confluence applications have this same defect reported by many. But they do not attend to daily complaints about it. Its design changed drastically, leaving some spaces of knowledge in the air, because the functionality also changed. The learning curve increases more and more with each update.

Overall I would recommend using Confluence, but would caution people on how they rollout the new platform to their company. Ensuring that the expectations are communicated clearly for how the platform will be used, by whom and the frequency, are very helpful things to communicate when preparing your team to switch.

The interactive features of Confluence serves as the best feature and function of this platform! Our organization is relatively small (20-30 employees) and is a Foundation that interacts with other nonprofits in the area. As a result we had many touch points in the community through various teams and often time what we were doing would get lost. In an effort to improve our internal communication our organization adopted Confluence as a means of servicing our company. We used the blog feature heavily which proved to be the best method of communication internally and cut down on the amount of emails adding to the clutter in our inboxes. It also allowed discussions to happen seamlessly and served as a point of reference for folks to easily access when needed.

It wasn't always very user friendly. Our organization consists of a variety of ages, so the way that people have engaged with technology is also varied. There are times that adding spaces or pages have proved to be a challenge for those who don't consider themselves as "technologically savvy". There was a bit of a learning curve for me in learning to how to use the software, but the customer support team was helpful in walking me through difficulties. The mobile function also wasn't the best depending on how users have different spaces setup.

Confluence is great for presenting data and information for other users on the team to see, but can be a struggle to customize or format in the way you want.

Confluence is very easy to use. Within the company, we use Confluence for creating guides, work instructions, and capturing other forms of data in spaces that we can organize. Everyone on the team has the ability to modify pages, adding their own inputs, or making comments. The tool supports a few useful methods of formatting information: tables, images, code snippets, and the usual rich text formatting styles. There are various addons that expand Confluence's basic functions. Confluence and JIRA can work together and you are able to add JIRA links or view JIRA field data directly from Confluence. It is easy to draft pages without publishing them until ready. The tool also has many other features for customizing your spaces, from page layouts to color schemes, but my company has these options limited to admin users only.

As much as it is great to enter information on pages in a very presentable manner, text formatting can be very frustrating. When you are on a bulletted list and want to remove the bullet from the next text line, it often also affects the previous line. It is the same thing for bolding or indentations, text isn't often treated as per line but sort of in groups of lines that I haven't been able to figure out. It is certainly not as easy as writing things out within a Word document or other word formatting tool.

As with other Atlassien products Confluence is just a charm to use. It is a great Wiki and it continues to be the gift that keeps on giving the more atlassian products you combine with it. I would absolutely chose Confluence again in the past and in the future. If you manage it smart (by setting up well conceptualized wiki spaces and making people patreons of certain areas in order to avoid cluttering) I could not imagine any solution better suited to Knowledge management and business documentation than Confluence.

We use Confluence for serval years now, together with Jira (Ticket Management) and Bamboo (Build Server). It has proven its value time and again for us and provided us with clear, easy to navigate and edit business documentation for almost all areas of business. The Editor is esy to use, there are Plugins for all imaginable use cases (for example specific PDF exports) and a great FAQ and very helpful community. The Editor for content is fantastically in terms of ease of use and results to be generated. Also all Articles are stored versioned, so you can easyly go back a version, or check what has been changed in case you have to get back up to speed on a topic you left checking a while ago. You can follow authors, topics or wiki Spaces so Confluence keeps you in the loop about what is happening. In case you work on confidential material the user access management is just a dream to use, simple, powerful and without any ruged edges. Additional Features are added and when they are they are well thought through and perfectly conceptualized. I never have found a feature which did not deliver what it promised and more. Some are not for me but the ones that were introduced and sounded interesting generally were. This is THE tool for anyone who wants to document all kinds ok business knowledge from simple things like HowTo or FAQ Article to complex branches of deccsion documentations connected to development progress (by Jira ticket integration).

Confluence has a lot of great features. The main Issue with Wiki Systems often is they work great in teh beginning and later become bogged down with badly maintained content or just forgotten structures. The search for the wiki still is not perfect. It has improved and is fine to use but I have seen better. There are also not a lot of features that support administrators in decluttering a large or huge Wiki and sometimes we had issues for complex, nested user rights. Also as always the case when you have an ecosystem of plugins, you have to make sure anything is compatible with a new version before you update, especially if it is a third party extension. Don't get me wrong, there is not much to complain here, you have to really look hard in order to find anything bad about Confluence.

I absolutely love the product. It is awesome. When your con list is made up of feature requests, you know the product is intensely used and you are looking for "more" or adjusting how things are done to help enable you to do your task, plus add functionality that would provide value for the product. This product is a 10 of 10 if you are using it right.

The widgets. I love the team calendars, the roadmap functionality for time lines, decision tracking and criteria, tasks/action items and the ease of defining them, status bars, and the flexibility for meeting notes, how to articles, blogs, file lists, product requirements, retrospectives, task reports, and troubleshooting articles from one source. It has really improved our interaction with customers for projects and documentation.

From time to time I see issues with editing pages. It does not make the bold or color changes to changes even though the toolbar indicates it is made, it does not display correctly. I also see this display issue with tasks, where the tool bar indicates a task is inserted, but it is not displaying correctly. And also see this issue with bullets. It will display no bullet, or even worse, it displays additional bullets that I don't want.

As I mentioned before, I use it as a company wide manual where all employees have to leaf through it whenever they have a question on a certain procedure and if they have any changes they'd like to make to any old methods then they are encouraged to make the edits to keep the company knowledge up to speed.

Confluence is great for creating company manuals or documenting company procedures. Think of it as a formal business blog or a wiki where you can keep a record of anything from basic tables outlining company info to company policies which can then be shared with the rest of the employees so that they can in turn, learn and input their own observations and knowledge. It organizes the pages for you and it makes it easy for anyone to search, edit and add new pages to keep the knowledge growing. At my company, we use it as a manual and all new employees have to read through it as part of their training. It allows you to add photos or videos to document special past events or to just simply make the page more interesting. The formatting ribbon looks similar to Microsoft word's so if you have experience with using a Word document then it should be no problem using the different types of formating options and if you have no experience then you'll get the hang of it pretty soon as it's fairly easy to deduce what each button does. I love how it is able to save any edits you make to a page and it doesn't publish it until you are ready so you are able to make new pages and edit old ones at your own pace and once you are done you can click on "publish". It alows you to restrict what other people can and cannot edit, it sends notifications to those who have a user in your account. I would recommend it.

The interface could use more color or some pizzazz as it looks pretty dull and it reminds me of an electric appliance manual: gray and boring to the point that you feel like throwing it away but then you are too afraid to do so because you may never know when you might need it. But then again, I use it as a company manual so I can't do much there, I'm guessing if you want something prettier then go get a blogging account but Confluence gets straight to the point and it should be taken seriously.

When WikiSpaces recently reported that they were closing their service right after I purchased an annual membership, both myself and my employer was quite disappointing. AS a result I lost funding for our internal knowledge database (it was a pet project to improve my value to the company).

An incredible amount of features and integrations. Confluence is able to easily communicate with Google apps, Microsoft Office programs, etc. It even includes it's own widgets for creating Gantt charts!

It would be nice to have some level of image editor native to the app, similar to what one has in WordPress.

A great collaboration tool where all project documents (from major project plan to reports to release cycle to simple meeting notes) can be organized and shared in one centralized location. The confluence editor feature makes it easier for me to create documents, review and share feedback and changes can be tracked thru page histories.

To beautify your confluence page, you need to know which macros and plugins you need to add but by doing these, one needs to have very basic knowledge in html or programming which could be a learning curve to most people. But lots of how to videos are shared by Atlassian and lots of documented procedures are out there shared by experienced users. One just need to be resourceful. The challenges in embedding spreadsheet with macros and formatting tables are not a challenge anymore if you know what macro or plugin to use.

Widespread adoption. A wiki is only as good as the content you have in it and having an easy to use tool made people want to use it and create documentation.

I love the ease of use of the editor and the content management features. I fell in love as soon as I saw I could copy/paste screen shots directly in the editor - it's such a time saver for me. You can also re-organize your documents in a snap, drag-and-dropping through the hierarchical view or using the Move feature. Content reports let you create page lists on the fly with the information you want in them. Templates are awesome - you can use theirs, customize them and even create your own so that your content stays consistent even when multiple users are creating documents.

Most of the advanced features you need are available through paid-for add-ons. And still, I can't find a decent image management add-on. Also, when we had a few licences, the cost was negligible, but as the usage is growing, even though some of these add-ons are only used by a few users, we have to pay for the whole company. Finally, managing these add-ons as we upgrade Confluence versions is not always seamless. Some add-ons just stop working and aren't updated by the vendors, leaving us without the feature we've come to appreciate.

I have prepared lot of documents related to my project and placed those at Confluence. Shared the link to those documents within my team. Anyone who need it simply download it from that location. Also downloaded lot of documents from confluence which helped me to understand the project. No need to approach different people for the documents.

1. It is a centralized location to store documents at organization or personal level which can be easily available around the globe.

1. Searching the document is bit difficult if someone forget the name of the document.

There are quite a few business problems that we solve using Confluence, the most important one is team collaboration. with confluence our team can collaborate and share information and documents with ease. We can archive information, we can add information to confluence and every stakeholder will be notified about any updates etc which is quite useful in a high-demand scenario as ours. Another business problem that we solve using confluence is progress tracking and reporting by integrating it with Jira.

The way we can organize the information and the complete knowledge repository is pretty good. Here we can manage all the data with ease and in properly organized manner. The searching of any information is quite easy. Another good factor is its various integrated tools like I can manage a team calendar here, make various add-ons and integrate it with Jira etc which is quite useful for us.

Some of the things which I dislike is its Page-Tracking. Sometimes we have seen that the page tracking doesn't work pretty well. Another thing which makes me uneasy is its formatting of pages which is trivial at times and I cannot add much graphics

Confluence is a more than capable page for generating support documentation.

I liked that Confluence is really easy-to-use. A GUI editor means that you can just write things down even if you don't have any background in markdown. Inserting screen captures into your documentation pages is also easy, as all you have to do is copy, then drop the captures into the page, without needing to save them beforehand. Confluence has everything my team needs for coming up with comprehensive support documents. There are also many third-party plugins you can use for your documents, e.g. for generating PDF copies and formatting print-friendly pages.

Although the GUI editor is cool, at times, particularly when I want to customize a page, it's also its biggest drawback. You can't customize the page at all. Moreover, there are times when Confluence takes too long a time to load. Lastly, although documentation is comprehensive, at times, you have to do a lot of digging before you can find the appropriate support page for a feature. This might be because of the software's broad list of features. Many of the third-party plugins are also quite expensive.

If you're in a small, growing software dev team, you get to the point that you can't remember the details of everything you work on. You start writing txt or doc files that you have to look for It's way easier to start working with it wrt another Atlassian tool like Jira - once you stop trying to use all the available features. Later, when you know what you need, you will probably find a plugin for that, like embedding draw.io diagrams, pdf files, spreadsheet-like calculations integrated with Jira, etc.

The amount of features can be daunting, especially the tutorials that seem more like a showcase than a way to start working quickly. Just start with blank pages and try the features with the time that your work allows.

Confluence on the cloud is really easy to use. Non-technical people and technical people can easily figure it out. What I love about it is that it kinda of has a social media feel and but has all of the functionality to manage a Lean Agile project. The integration into the Google Suite of tools has brought some other key features like single sign on via Google Accounts which is kind of nice. Anything to battle security fatigue is a plus in my book. The cost is also really affordable for new businesses and start-ups and even personal projects. Why did I not use Confluence to plan my wedding?! Anyways,I digress..this is definitely one of my favorite collaboration tools out there and if you think you need to work together on a team doing MULTIPLE projects, Confluence is a must have.

I feel like every time I go in there, there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern. I'm not overly concerned about privacy here, but if there is a new widget that I don't know about I'd like at least a small tickler or notification to check it out.

This product is great for documentation and sharing information. I do a lot of training documentation and Confluence is a great place to store the information. Anyone in our company can easily access the information through a link. Because it is online the information in the training materials is always up to date; we don't have to worry about someone having an outdated version of the document. In addition, Confluence allows for screenshots to be easily added, which is awesome, and it automatically resizes them, which is amazing. You can also add grids (which isn't Confluence's strong suit but still a nice feature) and Table of Contents and many more features. In addition, you do get to keep Revision History in Confluence so if you change something and need to reference an old version of the document you still can. And, you can change the access different people have so some people can edit the document and others can only view, or some can't view at all.

The software was a little confusing to learn to use. Now that I know how to use it, it is easy, but we did have to have some training. While others are learning it they aren't using it much because it is kind of foreign to them but if we could get past adoption issues the software would be a great help to us.