There are a lot of sales software similar to Yesware but I would say Yesware is one of the best. There are a few other softwares like outreach and salesloft but they are considerably more expensive. I love Yesware and it does the job.

It does lack features for salespeople who are looking to build lists of prospects and a few other features but you know that going in to it.

Valuable insights on prospect interest.

The email tracking. Knowing when emails are read and how often they are viewed helps understand prospect interest.

An alert pops up every time you view the email you are tracking. This can get annoying and clutter your alerts. The additional features like templates aren't explained very well. I'm sure I would like them, but I don't because of the fact I'd have to teach myself.

I want to love yesware. I've been using it for over 3 years, at 3 different companies. It does the basics pretty well--set-up and send mail merge, schedule future emails, and store templates. The problem is that as much as our team has asked for features to increase the customizability of emails, time of send, etc...we have not gotten them. The yesware team asks for a lot of feedback, and we give it. But unlike other software companies I give feedback to, they don't seem to actually take the feedback.

Easy to get going, easy to use for basic mail merge and template needs. Team functionality is cool.

Lack of customizability makes it frustrating for more advanced users.

The first thing that attracted me to Yesware was the email tracking feature. That gives the sales rep the ability to know when things are happening on the side of the potential client so you can act on it.

Yesware is very user friendly which makes it easy for adoption within a sales team. Not only the web version of the product but the chrome and gmail add-ons work really well. Additionally the feature set is very powerful and makes the lives of any sales/hunter/prospector easier.

There is not much (or anything) to dislike about Yesware. It is a very rounded product and I have never had a single issue with it. I would like to see a native mobile application so I can work better on the go.

Great tool that easily connects with our mail system to check when customers open and click on emails. Tool is so helpful in the sales process

Nothing really, I guess the software could be cheaper so we can expand it to the whole organization.

Yesware makes me more efficient and effective as a salesperson and relationship builder.

First of all, the email tracking feature of Yesware has been life-changing. I no longer have to try to read a client's mind or guess when the appropriate time to follow up is. Beyond follow-ups, I can also track email performance, which is an incredibly powerful advantage to have when half of your job is through email communication.

I wish it was more customizable, but overall I have gained so much from using this software.

Fantastic as long as you are OK with some problems with CRM.

I was introduced to this software at my first SaaS job, and wish I had been introduced to this at the beginning of my career. I love knowing when a prospect is opening my emails and forwarding it within an organization. It also allows me the opportunity to reignite cold conversations.

Didn’t integrate too seemlessly with SFDC and customer support is something left to be desired.

Our team loves the ability to keep track of when emails are opened, and how many times they are opened.

Sometimes it fails to load and we are having to constantly refresh until it appears, but for the most part works great!

Yesware is fantastic for tracking emails it's quick, alerts you when something has been opened and has great tools for checking opens of a single email thread.

There's no doubt a lot more functionality here, but I never used any of it because I had no idea how. I'd like to see the software offer up tips to access those other features.

Yesware was one of the original pioneers of software for salespeople. While it's become increasingly competitive, I'd still say it's a great choice, especially for reps who are responsible for the full sales cycle, reporting and forecasting for themselves. Now standard features like email analytics to let you know a prospect opened an email or clicked a link were magical. Since they've layered on a bunch of other features like dialers, step cadences, predictive analytics. In the end you have a lot of choices here, but I recommend taking them up on their free trial period and decide for yourself.

Fast time to value

Driving teamwide adoption can be a challenge

I was looking at a tool for tracking emails as Google email tracking and streak did not work very well.

It is very easy to use and light on the system.

The support is not so great. I did not get to see 24 hour phone or chat support which disappointed me. They can bring more features compared to other tools in the market.

Tracking essential email insights to better cater future outreach.

It served it's purpose well and provides essential insight into email opens, clicks, and other forms of tracking.

It'd be great if there were a feature that could parse out which email or language was most effective in your outreach.

- Know which of your prospects are most interested and who opens and clicks on your emails

- Probably not best for large teams, but works great for our smaller team and the price we pay for it!

Easy to create customizable templates which allows me to quickly compose emails when prospecting.

The MailMerge feature is slow and does not allow me to paste my original email signature.

The most robust email tracking software with the most reasonable price tag.

Email tracking is a huge deal for us. While most CRMs offer it, they don't offer the ability to see who opened the email if you sent it to more than one person. They just tell you "someone opened your email". This was annoying to us so we found Yesware. Not only will it tell us who opened it, when, where, on what but it can also do amazing things like tell you if/when someone opened your attachment, how many times, AND (here's the kicker) how long they looked at the attachment. After the free trial, which is an ample 30 days, we were hooked. Oh! The notifications! Most systems gave us notifications in their system so we would have to keep going back to see notifications. Yesware gives me popup notifications, in real time, no matter what I'm doing on my computer so I always know when someone opened an email. Also, the price is not bad. It's really worth it.

It takes a while for the system to learn who is who. After a few emails though, it can tell me "Customer service opened you email" instead of "someone at Company A opened your email".

Easy to use and share with others to use. Provides great data on email tracking!

Yesware seems to have the best email tracking - telling you exactly who, when, and where they opened the email. It was easy to set up, use, and get data from it. One of my colleagues used it for months and was able to share with us exact details from her cold emailing to help us refine her approach and be more effective. It's also one of the first I think that started doing this and it makes a huge impact when you're sending hundreds of emails a week, like we often do in our company.

My only issue with yesware is that it seems other software has very similar features built in. Many people add email tracking - for example, we also use Nimble which has email tracking, and many other CRM's do. Yesware is simpler, more tools and data, but for our specific company I have a hard time seeing the extra value and paying for it when we already have the same basic service (email tracking) built in.

Overall the experience has been very good. We have an inside sales team who use the tool and they see many benefits from it, including boosting productivity and tracking the opens/clicks that they get from campaigns and templates.

The interface is very user friendly, with an attractive appearance. I think the layout is logical and it's easy to find what you need, even though some functionalities don't appear to be accessible from every page, which would be useful (for example, from the home page you can access templates but not campaigns). The reporting is useful but could be more extensive. What I find the best thing about this tool is that you can train a novice o use it in an hour, and they can really boost their sales productivity by setting up campaigns and templates.

It would be useful if you could create a signature block which can be inserted into new templates (similar to Outlook), because when you copy/paste your signature into a template it requires a lot of formatting. I have used a similar tool called Tout and this was a good feature of that tool. Also, to insert an image you need to use a URL which is not easy to do and I feel it makes the process of inserting them too complex.

I love it so far. Have only been using for about 6 months but so far so good! Learning how to use it more efficiently day in and day out.

I like this software the most for business development. It allows me to have multiple people within 1 canvas email to where I can not only track the success of the outreach but create multiple touches to keep traction going.

I have had a couple of issues uploading CSV files into the system but other then that have not had any issues at all!

Yesware has made my job so much simpler. As a template, the fields where I need to enter information are shown as RED if I forget to enter the proper information there, which makes it really easy to catch if you do a quick scan of the message before pressing send. Possibly my favorite feature is that you can share the templates with your team, so everyone doesn't need to create their own.

I rely on "canned responses" a lot, and Yesware makes it so easy to personalize those responses by creating more of a e-mail template than a canned response. You're also able to track what e-mails templates get opened most frequently which is really beneficial when trying to figure out if your subject lines are effective.

I've only been using this software for a few months, and have not yet encountered anything negative about it.

I like that I can see when someone opens my email .

The BEST way to track with Yesware is to only send an email to one person. If you send to multiple, you'll see "someone" opened your email often times, rather than a name. You cannot always see what kind of device they opened it on. You also cannot get notifications for opens unless you are sitting down at your computer - no mobile application. The mail-merge feature is great conceptually, but if you are creating a campaign and have a sensitive mouse that goes back when you swipe back - you will lose ALL of your work. There is no auto-save or any protection. ALWAYS build out your campaigns in a place where you will not lose your work.

This does save us about 50 hrs of straight emailing time per month!

Helps our office admins send out the same replies and answers to many clients every day without having to type them fresh (using yesware templates)

Can be a bit kludgy at times, working within Gmail. We often have to draft and format our emails in gmail itself, then paste over to a yesware template to preserve the exact formatting we want.

The tool is easy to use and simple. You can create email campaigns, track open and reply rates, and schedule when an email should be sent. This is a great way to track follow ups with your clients.

There are a lot of email tracking tools out there and Yesware doesn't really have strong differentiators for me. I've used Outreach, Tout, they're pretty much all the same tool.

The ability to track emails to prospects and clients, see when they open (or if they didn't open) Mail Merge tools makes it incredibly easy to send customized messages en mass. Gmail toolbar also makes it very easy to see information from Salesforce right in the email screen

As a salesperson, there's not much to dislike about this software. The only thing I can mention that has ever been a challenge is the sync back to Salesforce will occasionally sync with a duplicate record and not with the record that I may have wanted. Other than that, this software is great

This has been a great took for my position, it has helped me maximize my efficiency and maintain effective communication. I would highly recommend to anyone that interacts with clients or prospects on a regular basis.

The best features about this software is how it helps you remain on top of your tasks. The ability to remind yourself of certain threads at the right time has ensured better communication from myself to clients and prospects.

I don't think that the scheduling meetings across timezones feature was designed all that well.

The email tracking is accurate and the mail merge feature is great

Analytics not very useful. Not much data.

It helped me target customers that were actively interested in my message. I then knew who to focus on following up with.

I enjoyed that Yesware allowed for email tracking. When someone opened an email, you were notified. You understand that the subject line worked! If they open multiple times, you know they are interested. This helps significantly in the sales process.

I did not find many negatives, although it almost seemed like an ad after installation.

Excellent tool for managing email marketing or just replies and basic inbox zero related tasks. The tracking feature to see when and where emails are open is extremely valuable/

I found Yesware sometimes had issues with my browser and Boomerang was a bit better with those issues. Additionally, I am not a lawyer but GDPR rules have made great tools like Yesware more complicated to use related to privacy rules of readers. However, overall its an excellent product and i recommend it.

Yesware provides quick reports on the campaigns and tracking helps us understand the customer.

We just need to import the leads and set up the campaign emails. Yesware does the rest of the work. If the leads don't respond to our first email it automatically sends the followup emails as per the schedule. Yesware is a right fit for those who work on cold leads.

Customer support responds after a day if we send any queries through email.

Yesware saves so much time by automatically adding any & all emails to SFDC when the contact is listed in SFDC. So easy to set-up email campaigns and schedule when to send them. Makes my life as a sales person so much easier

I cannot really think of any cons to the product. It is a great product.

Overall the platform saves us a lot of time and great for creating campaigns.

Really good for insights i.e. you can see when someone has clicked on an email and also the links they are clicking on. Templates are great too and all mobile responsive.

Not many negatives, but sometimes I have found the reporting to be quite complicated. Could do with simplifying a little bit.

Easy to use. Has standard mail merge functionalities. Acceptable pricing. Has native integrations with Gmail and Salesforce.com so that you can store and sync all the communication across all the systems just by using your system logins. Also you can work on your Salesforce.com leads straight from Yesware side panel in your Gmail.

Yesware plugin with Salesforce.com works a bit slow, you need to refresh browsers some times. Also, when you working on your leads you cannot convert them straight forwardly, still have to login separately to Salesforce.com. Not working properly on all browsers. Does not support/host unsubscribe link/button functionality, while other competitors do.

- My email trolling has been at its all time most accurate! - Drip campaigns are very easy to set up - Gives you accurate information about opens, clicks, and bounce backs

Truthfully, I have not found too many cons about Yesware. The only issue that I can see is the price for just email trolling, that's all I needed it for.

The thing I like the most about this software is that it will tell you not only when someone opens an email but actually what they are clicking on and looking at within the email.

The thing I like the least is that sometimes it won't sync to a certain email and the tracking tools won't work. This happens very, very rarely.

Though it has its bugs and lots of features made for salespeople, I namely pay for it to use its email tracking tech. For my business purposes, this the most needed feature and since using email tracking, it's hard to remember what biz email was like before.

I like the fact that unlike most email tracking programs, Yesware actually plays nice with MSFT Outlook. Most of the compeition is gmail only.

Bit of a resource hog. Also it sets off false positives with my anti-virus program and sometimes it crashes outlook.

I love the transparency behind Yesware and it's reporting functionality to be more targeted in our approach. It offers great insight into what is working, and how we can better improve our messaging.

Eliminate the adminstrative work in Salesforce, allowed for great email campaigns, easy to use templates and a pretty accurate view of how many times people are opening my emails.

Amazing integration with Salesforce - makes the administration side of things easy.

I am just exploring their trial version. So far have not come across anything that is a big detriment.

Enabling sales team to connect more closely with their prospect pools.

Check open, open rates, send later, templates, batch send using templates. This software has it all. Even works on Gmail and Outlook. Customer service also very responsive.

Enterprise edition is not cheap, but is probably worth it.

Yesware's mailmerge and templates are some of the best in the industry in terms of ease of use and overall function. The read receipts and reminders were a nice plus as well and I never had any issue with the usability of the product.

There are now better products on the market - available for less. Vocus.io is the tool we are now using which has all the same features as yesware, but then adds even more and is nearly half the price. While I liked using yesware, it is not something I see myself using now that the market has moved beyond it.

Yesware is awesome but I'd prefer a software integrated with our marketing and CRM software of choice.

Works just fine. With Yesware I'm able to keep track my sent emails and deliver better follow-ups with its templates.

It's kinda expensive and not integrated with marketing and CRM softwares other than Salesforce which limits its usefulness.

I like the tracking and how you can see when are where an email was opened. My team uses the tracking to see what email is performing the best and we share our ideas.

I wish there was more ability with outlook's scheduling, but I was told that was on the road-map so that is the only complaint.

My team finds Yesware indispensable. Flexible product to help sales teams save time, become more effective and win more deals.

Good email and document tracking, robust analytics, and easy automation.

It saves so much time on admin stuff. Allows me to personalize every touch point with my pipeline and keep track of everything!

Ability to schedule and track emails, use pre-made templates, see how many people opened your email. gmail integration is a plus too. Also they send you a TON of super useful marketing and sales-related resources.

Nothing really, it’s a great tool! I just wish it showed me who exactly opened an email when it was sent to multiple recipients.

I like that I can easily see who has opened my emails and how many times.

I like mailtag better and this one seems to be a little inconsistent as I will think they opened the mail and when i talk to prospect they haven't. i do like this one better than mailtracker however.

Overall, I am very happy with the results. I renewed without a moment's hesitation.

It allows me to know exactly when someone has opened an email I have sent. When I call shortly thereafter, they often say, "I was just thinking about you" -- especially if the email was sent days or weeks earlier.

When you send an email to multiple people, you don't know which of them opened the email. I often send several emails instead of CC'ing to overcome that.

I’m a big fan of yesware and hope future companies I work for invest in it!

I use this software to track my emails. It’s great to store templates and to see when people open your emails. It’s made my email cadence very easy!

There are no cons. I will say sometimes I emailed myself to my personal email and it would say I opened it when I did not but that’s all.

Yesware greatly works with Gmail and using it I can schedule an automatic email for running marketing and promotional campaigns.

This app greatly works with Gmail or Gsuite account and Outlook but is not available with all other emailing software which I least like about this software.

I love Yesware and tell people to use that all the time!

Love that I can see when a client opens an email and clicks on a link.

sometimes there are issues with connecting

Yesware has been an integral part of my sales funnel success. When I've needed to speak to someone, they are always there to answer questions & assist.

Excellent product & value. If you want to close sales this will help you! Know exactly who is opening your emails, clicking to your website, and checking you out on social media.

No cons so far! Long time user with no issues.

We've tried several different solutions for tracking emails, creating new leads, and hosting email templates for quick use and found Yesware to be the best. It's easy to use, clear, and was easy to set up with our CRM (Salesforce).

Nothing - I've used it in the past (2 years ago) so I'm trying to figure out the new look and feel.

The mail merge function and SFDC integrations are my favorite part. It integrates seamlessly with SFDC, and the mail merge functionality is easy to use (even for sales reps).

I wish Yesware would work with more VOIP providers to act as an email AND one-click-call system within SFDC.

Yesware gives our sales team extra insights about emails they send as well as time-saving tools to follow up and remind prospects.

It is eye opening to be able to track emails you send and the clicks and opens they generate. By knowing what happens with your emails on the receiver's end, you change your followup strategies.

Nothing we not like about Yesware. We're not using the Campaigns feature as we have other software for that, and that is not their core functionality.

Great software. Best part is the email end up in the primary inbox of gmail users

Great tools for email marketing and campaigns. It has all the features one would expect and they have improved the accuracy of the email read notification

Would be great if we could add individuals to an existing campaign. Also there is no feature to stop an ongoing campaign until all the active recepients have been removed.

Ease of use, ability to save multiple templates and track how well your emails are doing

Setting up a mail-merge could be easier and more streamline, also increase the amount per mail-merge send

I use it daily and it helps so much with my day to day prospecting.

I like the template holder and the fact that you can edit each template.

I wish it showed who opens your emails internally in your company.

Overall, I think it's a great tool that accomplishes what you're hoping to get out of it.

I love that I can create my own personal email sequence with content that I create. Quick, simple and easy to use. Great user functionality.

I did not experience and major problems. The tool worked as well as I needed it to.

I'm using Yesware's templates to send many mails from testdome.com every day, and it's been a very reliable tool.

Good solution for email templates - easy to set up and use. Good email scheduling and tracking.

Reformatting links used in templates. Email scheduling could be improved by adding "Send in X hours".

I like how you can send targeted email campaigns and do it quickly. I also like that it tracks your emails in real-time.

I wish the plug in wasn't so buggy.- sometimes it connects to Salesforce and sometimes it doesn't. I hate having to reconnect them.

Super easy to use! I have my templates I can use to respond to a high volume of emails fast and easy.

When creating the templates, there isn't a variable input, so you kind of have to remember how to structure the variables.

It's an efficient tool to develop mail marketing and outreach clients that are mostly favorable for your product or are responsive to your mails. it can notify you about the opening of mails from the side of a client.

It has disadvantage of not to setup proper time schedule to follow up proper mails to several specially engaged clients. Somehow, it also seems to be buggy and adding a new template will alter subject lines eventually.

Does everythign it says it does, software tracking, scheduling, sales cadence builder. Its fairly effective if you are an AE or and SDR

Touchpoints (the campaign component) requires too many clicks and takes up too much time to log. Too many separate windows! Tracking sometimes triggers when you open your own email, tracking doesn't always work well.

So I actually used Yesware when it first came out and merged over to the paid version for a little while. I left my company and didn't need. Now that I have my little side hustle going, I came back to Yesware and can truly say it has been a vital point for email tracking, attachment tracking, setting reply reminders, and using templates. Prospecting hasn't become a pain and I'm in love with the new Appointment feature!

I don't have any "Cons," but more so a gripe. Yesware's only CRM integration is with Salesforce. I'm a solopreneur and Salesforce is way too big for me. I use a different, free, CRM that suits my needs and it's a popular CRM that has many other integrations... except Yesware. It would be nice to be able to integrate with Yesware with other CRMs. The only way to "integrate" is to save outbound emails via bcc with your CRM's custom email that will sort your emails inside of the CRM.

YesWare helped our business grow by setting up effective email campaigns. From newsletter style emails to cold prospecting it's a wonderful application for email management.

Email tracking is very well laid out in yesware and you can even sync them to third party applications like Salesforce. The email tracking is by far the most useful method of tracking metrics vital to a campaigns success. Open rate, reply rate and bounce rate are essential to mark.

The grouping of certain metrics could be better, and the template editor should be more robust. I'm sure there's a way to do the templating externally but I feel this shouldn't be required for such advanced software.

A great email drip campaign manager. This helped us with lead generation and prospecting.

The interface is reasonable to use, the cost is acceptable and the features are useful. A successful drip campaign is a valuable tool in the world of digital marketing and YesWare allows us to create beautiful layouts with targeted emails.

There are some limitations it can encounter with Gmail in terms of how many emails it sends at once. This is mostly a Gmail issue I think.

Let's me know whether prospective clients opened up any or all communication that I sent them. Love this product!!!

1. The product's cost/value proposition is one of the best out there. 2. Instantly, Yesware provided value by informing me whether a prospect opened an email or not.

1. Some additional information about how Yesware would integrate with other CRM's would be helpful...however, I can probably Google the answer.

The automatic syncing of emails to Salesforce is great, and seamless when paired with G-suite Mail. I'm a huge fan of their notification tool too to bubble up specific threads at any specified time.

The touchpoints tool is nice, but needs the ability to integrate to a flow (i.e. a form submission from your site should automatically dump the lead into an SDRs touchpoint.

Yesware is an email platform especially for the sellers segment, allowing them the management and tracking of their emails, thus enabling the evaluation to make sales more easily. The software tracks open emails, and also offers custom templates and CRM integration.

I wish it was easier to organize data- for example, opened emails from a mail merge,

real-time tracking of the e-mails, clicked links, and engagement. you can attach documents which will give you reports on time engaged and pages scrolled through on that specific document.

the ability to save a sent email as a template would be great. because it is running in the background and can slow down my browser a little.

Convenience & delivery confirmations.

1. Email delivery confirmations are SO helpful. The instant notifications are great as well as the ability to find delivery details on a specific email in history. Plus, not requiring a read receipt to get the confirmation is huge.

It doesn't play well with my Gmail screen - it covers the bottom of the email where my email attachments normally show up - so it's hard to verify the right attachment is attached - or to delete it.

You get real-time notifications when someone opens your email or clicks on a link in them which is very helpful when you have to follow-up with someone. I also keep email templates which saves a lot of time when reaching out to people.

Real-time notifications when someone opens an email or clicks on an email. I also like that you can save and easily re-use email templates.

I wish the interface was a little easier to use and the reporting software was more straightforward.

Simply to use, saves a lot of time to communicate with your prospects. The software is being updated and developing with time, unlike other vendors who do not update their platform.

It offers a lot of features, interface is intuitive and it is very easy to use. It gives you the option to save your templates, insert them when needed and saves time to communicate with your prospects.

Sometimes the emails do not populate correctly and lags. For example, the name does not populate or the template.

-Ability to sync emails and activities with CRM.

The sync to CRM has failed to work on very few occasions. Other than that I totally love using the system

Yesware helps me be efficient, effective and productive as a sales rep. I also am able to see which emails perform the best (both individual and on a team basis). Knowing when someone opens or clicks an email is great leverage in the sales cycle! I of course never mention this to the prospect, however it allows me to manage my pipeline effectively.

The visibility created from email tracking is extremely useful! I love knowing when someone opens or clicks on an email. In addition, I save a ton of time by using the templates feature. All my emails also sync directly to Salesforce, which saves a ton of time and energy and keeps me organized! Mail Merge and Reporting are also neat, although I use those less frequently.

The email editing software is a bit wonky on the web, but works great within gmail. That's really the only con I have - everything else is top notch!

Read receipt from any inbox! This email tracker is great, it takes the guessing work out of email. Did they read? Do I need to send a reminder?

Kinda bulks up my email and have it load slowly, however, that may just because my laptop is overworked. But only issue when it is running my mail and some other apps gets slowed down or freezes, sometimes.

The email tracking, Campaign after all these getting the analytics of CTR & OTR gives really a much more clear picture for the marketing strategy.

Nothing to say for the desktop usage...if Yesware can provide the Mobile App, it will add much more value for the management. They can take the marketing decision on the go.

Yesware is a very useful email monitoring tool at a great price. I have been using this for about 2 years and I enjoy the tracking and templates.

email monitoring.