As users for quite a few years Qualtrics as been our go to for post program survey, this being said we been looking for an alternate solution.

Lets just say Qualtrics can do basically everything you throw at it. As an Enterprise level solution we used used a was to get feedback and experience insight for our customer/students after each program.

Administration requires experience, because there's so much you can do with this application admin user interface is quite intimidating almost requiring us to have a dedicated admin to support it.

I can check it anywhere from any device. Also, easy to use and understand. Qualtrics also have a lot of information in the internet so user can rely on that as well.

Some function should be in a different spot for example link expiration and survey expiration are in a different location.

From the initial tool selection process through contract negotiations, configuration, and ongoing support, Qualtrics has separated themselves from the pack with their extremely high-quality product. I would highly recommend this product to any organization searching for a survey/customer experience tool.

With our business, we needed a survey/experience tool that was extremely customizable, yet easy to use for our operational teams. With one or two exceptions, Qualtrics has been able to handle every use case that we've thrown at it with an extremely east to use interface. We have successfully automated 90%+ of our customer-facing operational workflows with this tool.

As with any SaaS solution, there were a few periods of intermittent performance. This was, however, immediately recognized and remedied by their top-notch support team.

LOVE LOVE LOVE.

Easy to use, they have almost everything you could possibly want for surveys on their platform (the only thing I've found that they don't have is dynamic conjoint, which isn't that important anyway).

Sometimes it's hard to find the right help page.

The webiste seems amazing and full of information. It could be because I was used to the previous system, but when I first log on I'm struck by the amount of information and where I should actually look. The system vaguely makes sense but I find it confusing. I just want to know where to look to get the scores I need. The overall design is nice, I feel I'm letting myself down by not being able to use it. I simply want to know my overall score, and the comments that go with my latest survey.

Design. The graphs are nice to see trends.

When I click in to a survey, have to scroll through what seems like 'nonsense' for ages to get to the comment

As a digital manager/producer my biggest goal is to make things easier and faster for the user whether its a simple job of helping them select a new restaurant to eat at or something more complex such as paying their rates. Qualtrics eliminates the need for expensive, rushed, time consuming traditional face to face workshops by providing me real time experiences from actual users of our products. Qualtrics is a game changer in the digital transformation space.

THe website feedback survey was included in our existing Qualtrics subscription eliminating the need for me to approach another supplier.

I received different advice from two different customer support officers. The latter one (CSR) was exceptionally knowledgeable and solved all of the issues I had.

The real time data. Our client is very satisfied with the dashboard, they can view the results anytime, anywhere and regardless of timezone!

You don't need other tools to launch, gather data, do the reports. This software is all in one!

some features are not available in Qualtrics like you can make 2 or more sets of weights. Say one set is demographics weights, and another one is for Concept weights

Qualtrics customer service and support should be the gold standard for every business--not just for software/application/form/survey companies. It is the best I've ever encountered both personally and professionally.

Intuitive. Constantly improving. Reliable. Enormous library of help articles. Instant help available if I have a nuanced situation. Couldn't be happier!

Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down. Reports area is the least intuitive section of the survey platform.

An excellent customer experience, varied reports and excellent tools for analysis.

The platform is easy to navigate and also Qualtrics provides accessible tools and resources to use.

The platform doesn't have the undo button, so sometimes you lose any changes that you want to consider back.

Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs.

This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it.

I was very impressed with the Qualtrics customer care folks, who were able to find and help me with some quirky problems. Thank you.

My university pays for this platform, so it is the one most of us use. I built my entire PhD research surveys in this software. Once the survey is built and tested it functions very reliably. There are many formatting options for questions to fit with what a researcher wants to learn.

There is a considerable learning process to become proficient at building surveys in this software. Not everything is intuitive, and the software is a bit "clunky" to figure out and use.

The single greatest aspect of the Qualtrics platform is their outstanding customer support. Better tech support than any other company I have ever dealt with. Response time is close to immediate.

Wish Qualtrics had a larger selection of video tutorials. Also, sometimes it is difficult to find answers in the knowledge base. However, the availability of real time chat and call support more than makes up for these limitations.

Great functionality for the most part. It's a powerful tool that we use every day. It almost always does what we need it to do.

Not extremely user friendly. There's a pretty steep learning curve, but even so the support is good.

Qualtrics has been a helpful tool for conducting surveys across large cohorts of students for our university. As our need to produce data increases, I'm not sure Qualtrics alone will be able to serve our needs, but for creating surveys, it has been great.

Qualtrics is an easy-to-use survey software. Based on your company or institutional needs, you can design surveys to gather information on users/students/customers. You can customize questions, and more importantly, you can customize multiple trails within the survey so survey takers can continue down the correct line of questioning.

Qualtrics is not the most aesthetically clear software out there. It takes multiple trials to make sure that the questions appear in the correct order. Our team always had to try out the surveys a few times before feeling comfortable sending out the information to our student body. In the version we used, the software also stopped at the survey level, so any data analytics we wanted from each survey, we had to use other programs to create those complex materials and means of organizing the information gathered.

Amazing product, even more amazing people.

There are a lot of functions locked behind upgradable licenses agreements.

Qualtrics is very user friendly and has a clean, organized interface. It gives every survey a look of professionalism. It also streamlines the data collection process.

The cost of renewing every year can be a deterrent

I have been able to design, analyze, and report on numerous surveys for clients. I also enjoy pushing my knowledge and skills with Qualtrics to the limit by learning more, or more advanced techniques, each time I use it.

It's easy to use, yet provides advanced tools for complex survey design. But the most superior aspect of Qualtrics is the superb customer service, especially the telephone tech support! The reps always find an answer to my dilemmas in short time and in a helpful way. They listen carefully and do their best to research the issue, as needed, to resolve issues.

I sometimes find the online tech support (web pages) inadequate. This has improved, however, over the last year. I always look there first, then resort to calling the tech support reps if I can't find an appropriate solution online. The tech reps do a superb job, which makes up for any missing online help.

Excellent Design of software, quality customer support, valuable survey design templates. and communication tools.

Customer Support - Excellent. The customer support team is excellent and so responsive. I really appreciate the fact that we can call anytime. This is missing in other competitor platforms (aka Survey Monkey). Beyond that, the Qualtrics respresentatives are always humble, knowledgeable, kind, and responsive. I really enjoy my experience with Qualtrics.

Often restricted because of some minor lack of ability to make adjustments. However, Qualtrics representatives are very responsive and work to figure out a solution to the problems that you are facing and are always willing to listen .

It makes surveys building and fielding super simple. The reports section is very helpful as well. Allowing you to cut by a all variables.

The user interface is super simple. It is user friendly for newbies-pros. The automatic filling helps with time too

When you have been on a survey for a while, the program time you out without option to continue. It logs you out and you have to start all over.

It's intuitive & customer support is EXCELLENT. I recently had a problem involving student survey recipients getting an error message when trying to complete a survey. Basically, if a student was repeating a course, he/she was getting an error message that they had already completed the survey (the previous semester) & therefore couldn't do it again. I checked the Support database, couldn't find an answer, then contacted Support directly. Their response was fast & solved the problem. I fixed the issue in several surveys where students were experiencing that problem, & now I can tell faculty members that it's no longer an issue.

I didn't like the new interface at first, but now I like it better than the old one. "Panel" was changed to "Contacts," which is much more intuitive, and the "Share Survey" icon was changed to the one that looks like a "V" on its side, like in my smart phone. Aligning these simple things in Qualtrics with the technology I use everyday on my mobile device makes Qualtrics much easier to use. I think it also makes it easier for faculty members whose surveys I work on because they don't use Qualtrics as often as I do, but they have to collaborate with me & check response rates to make sure their students are complying with the survey policy.

As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a number of levels. We also gather and report out on student satisfaction concerns, as well as marketing and needs analyses. The system is extremely versatile, so there are countless applications that can help guide the work we do in higher educational settings. This is a premium product that requires a premium investment from your organization; however, once you've made this investment, you'll find that they have thought of almost everything from an end-user perspective, and have made a very friendly yet robust product, a difficult balance to strike in a competitive industry.

Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my organization about Qualtrics. I always found them to be readily available and willing to field whatever crazy request I was asking about. There are several high-quality survey and analytics tools on the market, but Qualtrics has really set itself apart by investing heavily into it's customer experience resources (physical, digital, and human) to round out a solid overall experience.

As an social science research scientist, I found that there are a few "hard coded" defaults in the system that do not really align with common research practice. There are not a ton, but one is the coded values of Likert-type items; because the default setting is Very Satisfied = 1 and Very Disatisfied = 7, I have to customize all of my subsequent items in my surveys to ensure that my averages or "TOP TWO" results meet what I expect. This is not a serious matter in the end because I'm aware of it, but I got burned by this a few times in the past and it cost me a good bit of time.

Easy to use, logical, a complete package for my online survey needs. I only wish my CATI system for phone surveys was half as good.

I really don't have anything negative to comment upon. It meets my needs very well, and whenever I get frustrated trying to do something, your customer support people are always there.

The over-the-phone and step-by-step support Qualtrics offers is second to none...I had my most complicated questions answered in less than 10 minutes, and my project is moving forward thanks to the support.

The features of Qualtrics survey construction continue to offer me every possibility to create what I need to meet my research goals. This is a tool that I will never stop using.

There were no aspects about the software that I did not find satisfactory.

Overall qualtrics has been my go to survey tool to capture data from my stakeholders. This is a well-thought out to that helps me capture the data I need to be more effective as a consultant.

Qualtrics provides a unique level of flex-ability and design features when it comes to creating a survey. Additionally really like how easy it is to dump the data results into a variety of other programs from additional analysis / validation. This is my go to software when I need to capture a wide range of data from my stakeholders.

When it comes to customizing the aesthetics of a survey, it is a little bit cumbersome. The UI as it relates to customization, could use some moderate tweaking.

I was able to put together a rather complex survey in only a few hours.

A lot of the software is intuitive. Logging on for the first time, a new user likely could put together a decent survey just going through the steps. Lots of functionality available here...the software does a lot of the background work for you.

Changes / updates are made without notice - at least I am not aware. When this happens I have to figure out where things are located now. There are also icons on the main screen that don't tell you they are shortcuts if you hold the cursor over them. You have to click on it to make it do something. There is likely a good deal of functionality available that I don't know anything about.

I'm using this software to do a thesis project, and it has allowed me to do everything I need in a way that is simple and intuitive and that I can mostly do myself with no assistance.

The best part is the "survey flow" feature. It has allowed me to do everything I need to do for my projects, like assign different questions to certain conditions, and it is laid out in such a way that I can see how everything should work in a way that makes sense.

Some of the features could stand to be more customizable. For example, I wanted to send my participants an e-mail to do a second survey 2 days after they had completed the first survey, but there is no option for 2 days and you cannot input a custom amount of time. So, I've had to manually send e-mails each time, which has become cumbersome.

Great product for internal work surveys, with good analysis options. Ultimately, it is one of the best software of its kind on the market.

Customer support is essential, especially when we just began using this software and encountered issues that we needed explained to us. Thankfully, the customer support was quick and responsive, which helped us out a lot. The software makes is extremely easy to collect and share data with those who need it. The organization especially stands out, as it is fairly user friendly (from what I have seen in comparison).

There are a few features that I have seen on similar software that could be beneficial, and definitely should be added. They are not make or break features, but it would be really helpful if they were added. I have experienced some glitches as well, but they were not too bad.

Great software for desktop version but harder to use on mobile.

This software is great for getting feedback from people. It is easy to use and easy to get data. Pretty good software.

It works great, but can sometimes get really crowded pretty fast. It works great for desktop but some of the surveys don't come out well on mobile devices.

I was able to create and distribute high quality surveys with ease.

I like all of the survey features that Qualtrics offers. You can use a large variety of question types with various response types (multiple choice, open ended, etc.). There are more advanced options to skip questions, send users to certain questions based on response from a prior question. Viewing results is made easy and it is easy to make sense of results.

Some of the advanced features for survey creation are not entirely clear regarding how to use them.

Qualtrics makes it easy to collect data and then use that data in dashboards to visually represent the responses. It's an easy to use software with many options of customization and flexibility. Support is always responsive and helpful.

There are small things here and there that I wish would change, but those are more on the interface side of things, and not the technical side.

Ease of use, great complex survey solutions that have many uses.

Ease of use and functionality and ability of the support team to talk assist you to do complex tasks

I have nothing that I don't like! This is a great program with great technical support that you don't have to wait on hold for hours to access.

The support technician was very patient and clearly articulated steps to resolve my concern even though I could not clearly state what I was trying to do. The tech helped brainstorm solutions, tested it out for me, and provided additional considerations that I did not ask about so my decisions would be as informed as possible. Best tech support experience I've ever had and I used to work at an inbound tech support center for another company!

The software is very user friendly and intuitive.

A couple features were not available at the question level, just the block level.

I like its intuitiveness; the clever anticipation of what I would most likely want to happen next and the bringing of it to fruition. Here's a simple but elegant example: I want to change a question number but the question is the trigger to a branch chain sequence. If I change the number, will it affect the branch logic which would mean tons more work? Answer: No! The program automatically changes the identification number in the branch chain sequence thereby saving time and effort.

Because of the vast number of options available in one's survey development, it takes some time to get used to the software's full functionality. That can be a little off-putting when one is anxious to get on with the project at hand. However, patience opens up a wide variety of tools and choices to enhance one's project...and a bit of experimentation can also reveal interesting and novel techniques to make the presentation look and feel better.

Great data

Accessibility, the features are very intuitive. The customer service is very helpful. I recommended this at my current job as well!

Please change the feature where's responses are deleted after a week (even if we marked this). It is always helpful to have deleted data.

Super easy to set up surveys, analyze text, and create meaningful dashboards. Site intercept is amazing :)

We've been able to do so much with the platforms we are using. It's so much more flexible, effective, and gives us the ability to provide our product team and other groups real time information to make impactful decisions.

There are some formatting features that could be more robust (e.g. vocalize widgets could allow more formatting with text size, alignment, chart types)

My organization is focused on higher education and we work with thousands of students. We use Qualtrics to conduct all types of surveys, including teaching assessments, course evaluations, evaluations of faculty (students' comments), as well as surveys about student experience. Qualtrics allows us to design surveys that allow us to capture data in the most effective way, the surveys look professional, and data collection and data analysis is done easily and can be easily shared with colleagues in other departments.

Our organization has been using Qualtrics for more than 10 years now. We use it while working with students, creating all types of surveys and conducting research projects. The best features include: 1) ability to copy the previous surveys which becomes very helpful and important when you work with complex surveys; 2) logic of the survey and ability to use the masked answer choices. This option is extremely helpful while working with the matrix-type questions, allowing you to modify and present the answer choices based on the answers to the previous questions. 3) The way we can view and download the data. Excellent options to see data from different perspectives, and use it in the reports.

We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating. My suggestion would be to make sure you have at least one person who is very experience (or well trained) in this product, who can then provide training and support to others.

The best part is finding the number to call for help. There is lots of help online as well, but every now and then you just need a human. And their humans are great--patient, knowledgeable, friendly and supportive.

Qualtrics is a powerful survey tool that is pretty easy to use with a lot of functionality.

I don't have any cons...once I found answers to my questions, my little problems were solved.

Overall a great tool for survey development with a very low learning curve.

Infinite survey question options, great online support, strong user community, very low learning curve.

Somewhat pricey, overall there are some limitations in the types of deployment options, advanced features require some coding experience

Easier to make surveys.

- Friendly to use.

- I can't find a way to get notifications to my email when a survey is completed.

Qualtrics's ability to support embedded data and merge fields within email invitations. Large variety of question types and branching logic. We can use embedded data to remember how a contact responded to a previous survey and help with sample selection to drive valuable market insights. The data visualizations through Vocalize dashboards. We were able to set up NPS dashboards for each department in our Sales and Service team. We also have tabs for each Salesperson.

The Qualtrics Sales team was not transparent and reluctant to share our individual SLA when I was a new member of the team. I spotted inconsistencies in our quote such as response count and module access (Marketo and Tableau). Our response count was set to 5000 when our quote was for 6500. They fixed that when I pointed it out. Marketo was enabled when in their documentation it is described as an add-on feature. They disabled it to their benefit when I pointed it out. Tableau was disabled when in our Brand Administrator User Type permissions it is checked green for Enabled, but we do not have access to it according to our Sales account representative. Since Qualtrics works by quote and not by packaged licenses, it is difficult to pinpoint which individual modules we have access to. It is by the Qualtrics Sales team's discretion.

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users.

Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge. It is easy to create surveys using the drag and drop option with many features which help you select the question type. In one of the projects that I recently completed I was able to use the semantic differential scale function for understanding how people evaluate a new product concept on its strength and weakness. Other scales are also accessible for other question types. In another project that I completed I did use nominal scale for dichotomous questions, ordinal scale for rank order questions, and likert scale for likeliness questions. It was great experience having so many features available to customize in Qualtrics. Qualtrics allows you to create and store surveys. When you store surveys you can actually store the whole survey as well as store individual sections, blocks, and questions. It is very easy to replicate the sections and blocks from one survey to other. Surveys can be shared between different projects. At my workplace we maintain a shared library with survey templates and we also maintain a personal library for current and former projects. Overall building, storing, and recreating surveys is great feature of qualtrics customer experience.

Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it. Some users require training on certain features, customer support is a great help for those queries, but it comes at an additional cost. Also, the wait times are very long . Qualtrics is a high cost tool and it doesn't have many packages to choose from. Small and midsize research firms should look for low cost basic tools for their surveys if they are not looking for sophisticated solutions. Qualtrics offers wide range of sophisticated solution which includes different type of scale, questions, visualization display etc. Many companies are not interested in such solutions they are happy with basic solution with basic questions which can lead to descriptive statistics. For such firms Qualtrics packages would be expensive. For advance statistics methods like regression, factor analysis, etc. The data analysis and data cleaning options offered by Quatrics are very insufficient. This mainly happens for scientific studies which involve complex multivariate statistics. Sometimes there is an issue with its adaptability with different browsers, we had this issue at our workplace where qualtrics wasn't working that fine with internet explorer. External panel management tools find it hard to integrate with qualtrics and this remains a huge challenge to overcome if an external vendor is used for sample management. Reporting capabilities are very limited to graphs.

Overall, I would definitely recommend Qualtrics to any social science data scientist. I have had an overall positive experience with Qualtrics. Although some features are unnecessarily hard to do, I would still recommend the program, especially because the customer support is so easy to contact and are extremely helpful.

I am a graduate student in Social Psychology so I use Qualtrics to program almost all of my studies. I find that it's one of the best softwares for creating surveys that I have come across. I like how it has a variety of different types of survey questions available and even other unusual capabilities such as heatmapping. It allows me to not be limited in how I create my studies and has even inspired me to collect other types of data that I would not normally collect because of the availability of the different features. I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

I don't like how it is difficult to do seemingly simple things, like moving questions around. I feel like this is a common theme in Qualtrics where they have a lot of great features but then they lack in making simple tasks stay simple.

They sold their platform well. The templates and widgets were impressive. The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert. I eventually figured out that I was left naked like the emperor--sold an empty idea without substance. And then there's the overall customer service experience--quick to invoice but slow to setup and support. My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.

Some of the dashboard tools are impressive.

This platform is not useful for small- and mid-size businesses, or those using it for unique program solutions. If you hear words like "flexible" and "adaptable" in what they're describing, RUN! They're dashboard is really impressive, but what they don't tell you is that if you aren't using for a standard, pre-set application, then you'll have to build it yourself--and it is by no means intuitive. My small team sat through hours of training before learning that we had to build our own dashboard.

Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it.

Qualtrics can be customized in basically an infinite amount of ways. My institution uses qualtrics for everything from very short to very long surveys, research studies, and more. Also, users can customize it so that it has their businesses logo/color. It can be 100% personalized.

I have not found anything I dislike about qualities. It works perfectly for me as both a survey-taker and a creator.

I have had a great experience working with Qualtrics. The company's customer service is outstanding. I always got a representative who was patient and knowledgeable and was able to answer my questions.

This is my go to to make surveys, it has a great deal of functionality, manages responses to survey questions, gives feedback on survey, does a test on your survey to give the user an opportunity to see what the data could look like. It has a number of different way to launch the survey.

As with any new software, learning it takes a little bit of time. After some instruction, I knew enough to create a survey. a pro is that there is a lot of functionality, the con is that there is a lot of functionality.

Qualtrics should be required for anyone creating surveys and analyzing data from survey.

When I was first introduced to Qualtrics I was hesitant but the moment I started using it I could tell the major difference from the former software I was using. This is the best survey software if you want customizable. It provides features that I wouldn't have thought of to add myself but you can add with such ease. Really makes impact changing surveys at my work.

Sometimes the complexity of all the different features may take a while to figure out but this is only a problem when you are making very customized surveys.

I used Qualtrics primary for smile sheets - quick surveys to get collect feedback from training participants. I found it to be extremely user friendly, and it is now the tool I wish my current employer used.

I found Qualtrics to be extremely user friendly. The only "training" my former employer had available for this tool was a link to a 30-minute YouTube video, which I found to be entirely unnecessary. The interface was very straightforward, I appreciated the drag-n-drop functionality for moving questions up/down in order, and copying/reusing entire surveys or questions was a breeze.

I felt that the reporting layout, while visually compelling, was a bit clunky though I haven't used the tool lately. The ability to create reports from the data output is, in my opinion, one of the most important parts of any survey tool. I did like that it was relatively easy to get data back out of the system. Also, while Qualtrics provides a nice variety of pre-built survey templates for business, at the time I was a regular user, I needed it for higher education and found the templates to be less relative. The good news is that it makes survey creation so easy that it didn't take long to build my own reusable templates.

I am a Graduate student. Over the last few years, I have spent a good amount of time using Qualtrics for numerous psychological surveys. Some of which have contributed to my most important final projects as a psychological student. I genuinely love Qualtrics, and am always happy to see it as part of a course that I am enrolled in. I would recommend it to anyone and everyone.

This is a very well organized software. It's incredibly easy to navigate through, and the results are visually appealing.

Honestly, I have nothing negative to say about Qualtrics. It's an overall solid product, and I have had nothing but great experiences with it.

This is without a doubt the most comprehensive customer experience tool I've ever used. It is also extremely easy to learn as the software is very intuitive.

When exporting files the data isn't always the clean or easy to read. It does take some time to get the data ready to review.

It's an easy survey tool that just about anyone can quickly figure out and use.

When exporting data it's not always easy to select what information you want and what you'd like to be left out. Exporting all the info and then filtering is only an issue when you have a long survey you don't want to filter through.

Mostly, I want to say that when I call with a problem, the help folks are so able to meet me where I am and teach me the next step. When I first started using it, I would call with beginner issues. Now I call less frequently, but with issues that are often very complex. In either situation, I get greeted with the same positive, problem-solving attitude.

I most like the ability to show my stakeholders their data with a quick turnaround.

There are glitches that sometimes bug me (getting logged out spontaneously is the worst) but nothing major.

Experiência geral é boa.

This software is easy to use and is user friendly. I like the new features site intercept a lot.

There are some loopholes e.g. redirects, global redirects (as it will make it easy for the team to setup vendors), data file formats, creating variables after fielding. Also, when we are removing/filtering the data its very slow in processing. We don't have the option to chose the case ids we want to delete in one go.

it's touch and go, it really depends on the representative that you get and with whom you chat

It is very easy to use and customise; company listens to customer feedback in terms of features and capabilities; it gets the job done

it's reporting and graphing capabilities, they are too basic.

Either I or one of our researchers can easily and quickly troubleshoot any questions or problems our secondary users bring to us. If we cannot, the support staff has our back, and they're easy to work with.

We use it at work. I'm the dept admin, not a researcher or survey writer. However, it's so user-friendly I was able to create a Tips and Tricks cheat sheet for our secondary users, complete with screenshots, which meant I had to actually DO what I was showing.

I haven't discovered that yet. Hope I don't.

I have almost always had positive experiences with Support (95% of the time). Typically they are happy to help you figure out the best way to do things and/or triage unforeseen issues. However, those working the Chat function can be slow and/or less knowledgeable (? - or less willing to help) and I have been told to call instead if I want a response in less than 30 minutes. Qualtrics Support also used to provide some help with custom coding, but that is no longer an option, which was a big loss to my team. The few downfalls are usually made-up for by Support, if not other Qualtrics users on their Community boards and/or the extensive how-to documentation Qualtrics makes available on their site.

No other survey platform provides as many features and options as Qualtrics! You can easily program many different question structures, customize the look and feel, set the survey flow to optimize participant experience, create and use embedded data to improve survey logic and/or avoid having to re-join participant characteristics to exported results, set emails to trigger to an individual or contact list upon survey completion, use their library of questions and/or create your own to use in multiple surveys, easily see, edit, and export data/results... there's too much to mention!

At times Qualtrics experiences "hiccups" and randomly refreshes, which can result in losing some programming if it has not been saved. The Reports functionality is also slow to load and not as easy to use as the rest of the software - I still choose to export the data and create my own visualizations.

Qualtrics has a nice interface and many different features that I do not realize I need or want until I need or want them. For example, Qualtrics has the simple ability to link surveys through strings, can help eliminate ineligible people from the survey and has various formats for export data. The questionnaire library is extremely helpful for me to find questions I created that I want to use repeatedly or common questions like sociodemographics. The various question types give me the flexibility to try different displays.

I am limited in some design elements. This may be partially due to my university's branding. I have not figured out how to control formatting from a master control so sometimes correcting different fonts and font sizes can be painstaking.

We use Qualtrics for our Customer Experience program and Employee Experience programs.

- dashboard capability

It's not always intuitive. It's built by Americans for American customers (ex: in Europe we need extra step to manipulate, upload, download CSV due to format differences)

Getting customer feedback through Qualtrics is integral to our voice of customer program.

The survey set-up itself is very intuitive. The Qualtrics support team are incredible!

After initial set-up, there are many nuances to the platform you need to stay on top of. Hence the awesome support team.

One of the BEST parts of my Qualtrics experience has been with it's customer service helpers. I have never before had people with so much patience, kindness, or knowledge be able to walk me through how to use a system before. I have never had to wait to speak to a representative and have never had an experience anything less than ideal.

I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways!

I would appreciate it if you could time the whole survey so that in situations where only participants who took over 30 minutes receive a credit through an outside program.

Exceptional! Oh that all businesses had this kind of support.

There are multiple ways to contact Qualtrics for support in using their survey tool. All are effective and quick.

You do not get to see or meet the person giving you the help to thank them in person.

Excellent. I am able to easily and quickly create professional-looking surveys backed up with powerful reporting capabilities. Whether surveying 300 employees on their experience with an internal business process, 150 people on their experience with a training workshop, or cull ideas from 12 people on possibilities for a new project, it is easy, fast, and straight-forward.

Easy to use and learn on the go. Excellent resources available to learn how to use more advanced functions. Broad capabilities. I use the tool about annually and I am able to quickly get going on creation even though I'm not in the tool more frequently. 5-star customer support.

It won't accept a Bluetooth signal from my brain to automatically create the survey as I think about it.

It’s so easy to use and gives me everything I need in a survey tool. I recently had a problem with my template and customer support was able to provide me with a perfectly branded revision with no hand holding from me. I was very impressed!

I honestly find it very easy to use and it meets all my needs. I would be fishing for a complaint which I don’t want to do.

They are very helpful and will walk you through the product.

Customers appreciate being able to fill out surveys on their mobile devices and their laptop computers.

I can't collaborate with colleagues when I write surveys

Okay for simple technical questions. Really overly aggressive with sales. Also I don't want to be contacted if I watch a webinar. Basically, now I will never watch one of your webinars or tutorials again, unless I'm desperate, because I really don't want to deal with the phone follow up

Looks professional and it is the academic standard

Sometimes glitchy or not sensitive enough to really do what I want with piping/skip logic. Some things had to be fixed at the tech level, which means as a user I don't learn how to fix it if it happens again or why it occurred or whether it is or isn't something that I as a user can fix. This means I have to spend a lot of time testing & troubleshooting surveys to be sure it doesn't/won't glitch

Great experience overall and the support team is very helpful!

For the most part easy to use but for things like skip logic, etc. takes time to understand the complex features that are available and can be built to optimize creation of survey. Would be helpful to have descriptions that are provided when hoovering over features so we know what it is and how we can use it.

Not as customizable from a design perspective as I would have liked (e.g., appearance of scales or not being able to adjust position of wording when using sliders). More complicated to update "look and feel" of template and overall survey

Easy and intuitive; yet has a good deal of depth. So I can customize what I need to, and can still teach and share the product with ease. I adore vocalize, its a great what to quickly add visualization to a pool of data.

I don't really have any complaints. I don't really have any complaints. I don't really have any complaints.

- Solid support

- We get very quick responses and solid support from the Qualtrics team

Some expected features isn't available (yet) e.g. ability to use customised "from" field for emails but I can imagine more featuresets will be added as Qualtrics continue to grow

This is helpful in my professional work

The customer service! If I need help they are always very friendly and responsive and helpful. The survey platform itself is also very intuitive and user friendly in comparison to other survey software.

There are a few functionalities/features we were interested in for our survey design that were not possible through Qualtrics. One being the ability to allow participants to view an image through a link and when the link is click the image appears in a 'pop up'. There were ways around this however and Qualtrics does allow images to be accessed through links, just not as a pop up.

I like that the surveys are generally short and are offered soon after I use a product or go to a restaurant etc. I think the formatting of the surveys are nice and they are generally easy to navigate.

I have not had many negative experiences with this program. The only suggestion I would have is you cannot generally go back to a survey at a later time and all answers must be submitted all at once. It would be nice to be able to save your answers should something come up.

Customer support when I don't know how to do something myself

Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal!

Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do.

Professional looking surveys

You can make the surveys look great, which is important in the areas I work. The professional look is easy to attain and the support offered will help deliver a great client experience.

It is very user friendly. It has done everything I've ever wanted to do. When I wanted to do more complicated processes, I called their customer support and they were so great to work with - always available and solved problems easily.

I'm not a fan of the results output on their website. When I have wanted to quickly see some results, it wasn't intuitive how to find that. So I always had to download the data and run the analyses myself.

This makes it so easy to share data with consumers in a way they can understand and use. There is tremendous flexibility with the software as far as chart types, formatting, and user permissions. Plus, it's fast and easy to learn, especially with online training and customer service available.

Qualtrics Vocalize makes it easy for me to share data with exactly the people who need to see it, and interactive filters give them flexibility to view exactly the data they want. There are many different chart types to choose from bar graphs, line graphs, tables, gauge charts, and word clouds, just to name a few of my favorites! I can assign permissions by user attribute or data field to show as much or as little data as necessary. The formatting options also allow me to choose colors and fonts to match my company brand, which is a huge plus.

I feel limited when it comes to doing advanced calculations (simple calculations are no problem). There is not a built-in feature to show response rates though sometimes this is possible to do with a calculation.

The platform is beautifully organized. The surveys themselves are customizable and look great on a PC or a mobile phone (the mobile capability is a definite plus!). Importing and exporting data is easy, scheduling messages and reminders is a streamlined process, and the dashboards, although sometimes tricky to master, can show data in a variety of ways. Also, their customer service is far & away the best of any software program I've used!

There are only a couple things I can think of. The inability to copy dashboards is a huge setback when you have to come up with a few different dashboards for different roles but you want them all to have the same setup and historical data connected. The favorability scales could be expanded to include more Likert Scale options rather than just having Favorable, Neutral, and Unfavorable.

There are a ton of options to choose from. The customer service is probably the best (and fastest) I have ever experienced.

Can be confusing when initially starting out, BUT the customer service is incredible and can get you over the learning curve fast.