A good reliable eCommerce solution for software vendors.

Has a professional look for the customer. Generally easy to use for the vendor. Can customize/automate with scripts.

Some features are awkward to setup but they can be done. Vendor help section needs some rework/updating.

TestDome has been using FastSpring for online payment processing for our worldwide customers, including VAT and tax processing, for more than 4 years, and we've been very satisfied with the service and support.

FastSpring provides online payment processing solution for our worldwide customers, including VAT and tax processing.

Creating custom orders and invoices could be more user-friendly.

Ability to accept payments from anywhere in the world (currently 80+ countries), with a range of payment options.

Good handling of payments via various payment methods, anywhere in the world. Tax processing for virtually all the countries, with refund capability, if applicable.

Occasional glitches in integration with our platform, TestDome, resulting in us having to update some payments manually.

We needed a product purchasing platform that allowed us to use our own licensing system. FastSpring had just what we were looking for. The variety of options for selling as a single purchase as well as subscription based licensing was a big selling point as well.

I love how flexible the software is. It accommodates a variety of different strategies to sell a product. Integrated product license support is great and includes the ability to callback to your own system when purchases are made.

There are some non-intuitive ways to get at certain information about purchases or settings.

With FastSpring, I can provide purchasing environments for any country on the planet, and in any currency.

The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure.

I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.

FastSpring rules if you use it for digital products. Be it small one time purchases or recurring payments, it is super easy to use and intuitive. The fees are reasonable too.

The features it offer for digital products and the multiple payment processing options are top-class in this segment.

Nothing much to dislike about this. I would still like better integration with physical products. Currently I use it only for digital products. by FastSpring on 12/12/2019 Hi Trinayan, thank you for your great feedback. We're thrilled you're part of our FastSpring community, and we look forward to continuing to be your growth partner!

business ones - international taxes paid, automated reminders,

Does taxes, sends automated reminders, automated failed payment notifications, tracks memberships and active inactive states. I'd like to be able to track approved users in the Fastspring (other admin staff etc)

Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy. On the reports page I don't understand the reporting on Current Subscriptions, its often at odds with other methods we use to track memberships, and varies wildly during a 24 hour time frame

Flawless operation for several years. Couldn't ask for better.

The best feature of FastSpring is their handling of the transactions -- the payments, taxes, refunds are all handled for me. Acting as a reseller, my paperwork is greatly simplified: I sell to them, they sell to the world.

Customization does require some technical smarts.

I have only used FastSpring for distributing one app, but I have used other similar services in the past for other apps. I am very satisfied with FastSpring, and feel it is superior to those other services.

Using FastSpring it was easy to set up a sales solution for my Microsoft Windows app. The site allows extensive testing of your store listing prior to going live. The user interface is intuitive. I have had no problems with the mechanics of the service. User feedback is forwarded safely and securely, and it has been easy to handle user issues.

The only suggestion I have had is to provide a mechanism for free software updates for registered end users of my app. There are some mechanisms in play, but they are time-limited. Right now I maintain a mailing list and give out free update coupons to purchasers of my app. But it would be nice to make this a little easier via the site.

I really like the solution and I think FastSpring have helped me make some money with the minimal of effort, whilst satisfying the majority of my Customer base - keep up the good work!

I feel I can trust the Software to deliver on Sales after I have configured my Product. It is a fairly straight-forward, low cost solution to getting my Products online and getting revenue. I have tried other systems and still love FastSpring the best!

I like the old style Login unfortunately as the new Board is missing the easy ability to switch from test to active when designing the Products - I could not find it anywhere and I searched for ages!? The reporting still needs work - it is not intuitive enough and always takes me ages to get the type of data I want to see

Not a whole lot. It takes forever to load.

Fastspring could really use an interface update. Using the product feels like I am using something from 2005.

I`m selling my products (www.desksoft.com) with FastSpring as my primary ecommerce partner.

Great customer support, reasonable fees.

Fees could be lower, but still good value for the money.

I use it to monetize a side project. I migrated from Plimus in 2013 and FastSpring is much better in every aspect.

Most of the time it's a self-service and I don't get any questions from clients. But from time to time, usually when European academic or government institutions are involved, I get requests for an official quotation, or I'm asked how to get a pdf version of an invoice (it's possible but not obvious), or how to pay by bank transfer (also possible but often a client cannot sort it out themself). But all this is not a big deal and FastSpring has a great helpdesk.

I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.

FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle).

I have been making use of FastSpring for two years now. I will soon launch my second product through them as well. I actually did have another product that I sold through them, however, the product did not meet with their compliance team and I had to remove the second product. This is actually where they impressed me the most...

The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

I've been with FastSpring for about 3 years or so, and I've never had any issues, and neither had my customers. Great and responsive support team. Most recommended!

- Fast and responsive support team.

- Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability. - Design of the user checkout and options to change it are a bit outdated and need to be modernized.

As a five year user of FS, we only had one big glitch. In this particular case, our account was brutally debited as FS had a credit card invoicing problem. We had to recontact each customer to rebill and in this particular case, I felt that I was left alonetu unscramble this but otherwise we are satisfied.

FS has supplied a great deal of work that we didn't have to program ourselves. It takes care of our renewals and fulfilments better that we could do ourselves.

None, the platforms are great (Springboard and Dashboard)

No problems come from FastSpring, it's the main interest, each time I want to make something with FS, it's easy and fast to implement. A question ? The support answers efficiently.

-plents of features

-nothing

Very modern tool to support ecommerce and lead gen

can get confusing at times especially when integrating with other websites

We are doing a B2C product and it needs very reliable channel to get money from our customers. Our product has global existence hence customers coming around the globe.

Fácil de integrar

Need automation in few areas. Rest is good

It's like having my very own accounting service for my sales.

Tudo.

Não encontrei nenhum.

They helped us with simple payment option for our subscription based service, with price adjustable by us.

Recursos avançados

Poor support

Nenhum

none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible. by FastSpring on 27/07/2018 Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.

I love the abiity to accept check payments. They also make it very easy to adjust products, prices, coupons, etc.

It is difficult to find a list of all current clients and transactions. They also could use an update with their reporting.

It works very well and Fastspring deals with a lot of stuff that I don't want to.

It is stable. Reporting features are good. Lots of functionality. I've never had any problems with errors, etc. It just works.

Admin interface is not intuitive. I sometimes have to hunt around or use trial and error to get something to work. Setting up coupons is awkward. I would say that the admin site was designed by programmers and not end-users. Needs some work on the usability side.

Good overviews in terms of recurring revenue

Limited options in terms of automation

Easy to set up and start accepting payments. My experience getting started and dealing with support was positive.

The dashboard and UI are dated and could use an update. The payment pages also have a slightly dated feel.

- Recurring payments from all major countries

I was introduced to FastSpring by an existing customer which I asked for suggestions for a payment gateway that could help us process recurring payments. The challenge was that our home country was India and other payment gateway providers like 2checkout had already rejected our application. But we got on-board with fastspring within a couple of weeks and it has been an amazing journey since then. We've processed thousands of dollars since then and experience has been very transparent.

A few hiccups would be: