So far so good. I like it

Easy to use and live reporting is really good

That it does​ not show zip code and full address

Before using Samsara, we had no visibility over the location of our fleet, no way to verify the safe driving habits of our drivers, and mileage was tracked on paper. Samsara has solved these problems for us.

The platform's intuitive design makes it easy to get up an running quickly, and training new users is a breeze. Realtime GPS tracking, event-based alerts, and the ability to remotely view engine fault codes are super helpful for managing our fleet.

The routing feature could be improved by adding priority-based stops instead of time-based stops. This use case would work well for our on-site service team that can spend anywhere from 5 minutes to 4 hours at the customer's location.

Live camera feeds. We used to have to wait to information, now it's all updated quickly via wifi

Ease of use, very intuitive. Working your way around the portal is very easy and setting up alerts and adding users. The maintenance alerts are very useful for keeping track of repairs and upcoming maintenance. The GEO fence setup is awesome and you can utilize actual areas rather than say a 100 mile radius which really does not work in the real world. I love the idle time reports and incident alerts for tracking speeding, idling and MPG. When configuring alerts I like the fact that there are many variables you can apply, it's not a canned response.

Some of the reports are still a work a progress, however the did give me access to the API to pull the data

Instant Visibility into what I happening with Vehicles and trailers at any given point.

-This is a powerful system that lets you very easily pull reports, manage logs, Track driver location and so much more.

Feb-Apr 2018 had a ELD app error that occurred in very particular situations. However it was solved in May.

Game Changing. Time Saving.

Throughout the evolution of the product in our 18 months of use, the additional features have made navigation and reporting more simple for the user and administrator. Tracking hours of service and keeping 135 drivers compliant has changed from reviewing individual logs for accuracy to scanning for violations. Knowing how many hours a driver has available tomorrow at a glance makes an immediate impact on our logistics experts ability to assign work. It's not just drivers and compliance that benefit, our logistics team, dispatchers, compliance team and the clients in the vehicles all WIN.

Inability to prevent a driver that has logged out from being put back on duty. If a member of the fleet team moves a vehicle without logging in to that vehicle, the software places the unassigned movement on the log of the last person that was signed in.

It has been great so far. Customer service is great and we receive fast responses whether needing a quote or technical support.

The ability to track temp

Sometimes we've had some disconnection from the system

Working with samsara has been good, initially watch out how you sign up with the overall contract, make sure you sign up through Samsara and not the financing company they send over first.

Uses google maps, so little to no learning curve on how to operate the GPS software. Quick refresh time, about 15-20 second delay from actual location when driving, very good compared to 1 minute delays from other companies. Easy to add locations in bulk through csv list importing, easy to see where vehicles are on the map and where they have been.

Route optimization would be nice, to be able to put in a list of addresses and click optimize. Currently you can only do this with delivery times, but if you are a service industry like mowing, it does not make sense to put in delivery time windows. CSV bulk address importing will duplicate entries if you upload a list with a few updates, so keep that in mind. Would be nice if it would recognize duplicates and ask if you want to update or skip them.

Overall the experience has been very good. We will see how the integration with our TMS provider goes and if it goes well Samsara will be second to none.

we like the accuracy and ease of use. We also like a lot of the features that Samsara has to make information sharing with external customers to cut down on man hours lost to tracking freight. We also like how easy it is for our us to implement.

At&t as Samsara's main cell and internet connection. At&t is somewhat unreliable on some of the routes we run.

The sales rep was a bit pushy, the management is very knowledgeable and eager to work with you, and the engineer they sent to help with commissioning was very helpful in making that process go smoothly and providing effective training. Samsara is great about quick responses, I don't have to wait long with a question.

A web-based vision system administration platform means being able to check on the camera feed and make adjustments in real time on my work laptop, home computer, cellphone, or tablet. The software is easy to set up and the implementation assistance Samsara provided made commissioning a simple task when compared to other industrial vision systems. The quality of the camera is apparent from the moment you take it out of the box, and the software is made with the modern user in mind. The other thing that really impressed me was that for what you pay, you receive free feature-rich firmware and software updates to your equipment during the life of your contract. This has already improved the effectiveness of our system quite a bit.

On the hardware side, connecting the camera system to our existing line equipment was a bit difficult since the unit is designed to work on 12VDC instead of 24VDC or 120VAC which are far more common in industrial control systems. On the software side, there is a noticeable amount of lag at times when making adjustments. I'm not sure if that's connectivity or optimization issues, but it can make fine-tuning a bit difficult.

The system is a problem solver. Whether it is complaints about a buses timing, a missed stop, a "where is our bus", or a call about a speeding bus, we have immediate access to the information we need.

I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

We use Samsara for the ELD compliance, Onboard cameras, GPS tracking and directions as well as some communication with the drivers. It is easier to have everything in one program for the dispatchers and administrators. Easier to install one unit in the trucks that does everything and it Keeps cost under control with one solution too.

Ease of use and the ability to give input on improvements or changes that make the software work better for us.

has nothing to do with the software really but the tablets we chose to run it on in our fleet are slow and the AT&T network doesn't work as well as another provider in our area.

Safety policies have been easier to monitor. We love the camera placements in our equipment.

Intuitive navigation for the dashboard user as well as for the driver.

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

Software was so easy to set up and use. We also use the on dash cameras which have proven very useful in providing teaching moments to our drivers.

No cons. This has been the best product to manage our fleet.

The best option included is letting us know if something is wrong engine wise and other issue we get alerts on our phones and other devices letting us know the issues instead of our drivers trying to explain what they think might be wrong. Great option!!

User friendly, very easy to show others how to use it. Also was very easy to install into our buses.

The play back video doesn't last long. We are hoping their will be able to get play back video at least a month out.

I have used several other ELD systems and eventually found Samsara. It worked out of the box like it should and the admin website is very easy to use as well as the user app. Most of all, when any issue or question did come up, contacting Samsara customer support was simple and they were very quick to respond to our needs.

Samsara is very easy to implement and very easy to use.

There really aren't any drawbacks using Samsara.

Overall, I am very happy with Samsara and would continue to recommend the system to others. They are very responsive and quick to help resolve any issue that do arise and it never feels like I have to "battle" to get a resolution.

The system is very easy to set up and use. The dashboard is very intuitive and and navigation is simple. The accuracy in which the system tracks the trucks is outstanding.

The durability in the hardware could use a little upgrade. They are great at swapping out defective units (or ones that go bad after a time) but it feels like we are doing this far too often in some of our trucks. Now we run a LOT of units and have over 60 units in various construction grade environments, but it still feel like we are replacing units too often.

Excellent! Love the representatives, they are an extension of our team!

We use the SAMSARA AG45 non-powered GPS trackers for our shipping containers. This software portal is easy to use, easy to teach to our customers and solves the problem we set out to solve at a price point we can afford.

I would like to be able to search the NOTES field from the SAMSARA portal as that is where we list the contents of our container and would help our customers get to the right container to locate the contents they're searching for. This feature is not available yet. I would also like to be able to get the current GPS coordinates without going to street view and copying it from the browser bar.

Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

*Fácil de usar

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Samsara is a good company to work with and I like their product a lot. The fact that my tablets connect via Wifi is good.

The ease of use of your product, such as the map and alerts

That you still cannot figure out how to get your software to read my two newest trucks odometers - this has been a real problem. I've also had performance issues as a result of them using AT&T as their coverage is not as good as Verizon in the areas my trucks travel.

my experience with samara customer care and finance is horrible. they took my payments out of my checking acct and even then still say I owe money my cameras and tracking stopped working called several times to fix that no help at all kept telling me to reset and never worked. finance department kept telling me the same thing they will look into it sent emails and proof of money taken out my acct and I still have a bill with them so at this point samsara is horrible not willing to help me clear this balance when I have the actual proof from my bank as well so I am not very happy I would just like my cameras to work again and my balance fixed

the software was great just a little complicating to use

to be more user friendly on the website and app

Solid overall experience. [SENSITIVE CONTENT HIDDEN] was very nice and accommodating with anything that we needed. Overall the website works well and my drivers all said it was very user friendly.

Hookup and setup was very easy. Website is clear and not cluttered and easy to navigate.

It took me a little bit to figure out how to get in and see the cameras when videos were available.

I have used other ELD companies and Samsara is by far the best. They are quick with customer service and they have listened and helped with customer feedback about different features I would like to see. I can keep up with my fleet and I know that Samsara is there at any time to help me solve problems quickly.

I love that I can access this software anywhere and it is very user friendly. It allows me to share the dashboard with others in the office to keep up with our fleet. Our drivers also love the mobile app. It has a hotspot and so it is easy for them to be connected which allows the data to be sent to the office.

There have been a few times that when they push through updates, it slows everything down and some of the drivers have had problems with the mobile app but that is easily taken care of.

The ability to perform my job more accurately. I am in a very time sensitive situation with the routes of my drivers and knowing exactly where they are and where they have been is absolutely critical in making the right decision in a crisis. Samsara allows me that with very good reliability. I have only had the software for a couple of months but already I know that it is much better than the previous software.

The accuracy and functionality. The software I had previously would be at least 10 - 15 minutes behind what was actually happening. With Samsara, I can watch my trucks moving down the road and the accuracy is within a couple of minutes.

That I didn't get it sooner. The accuracy of this software allows me to know exactly where my drivers are at all times and also where they have been. With my previous software, I had no confidence in what I was seeing so I was unable to make good decisions regarding my fleet.

I can see at a glance where our equipment is and when it moves, whereas before we had to rely on eyes in the field and calling around. Samsara solves this problem by taking out the human error. No more having to use post it notes and whiteboards!

I can track where our machines are on a daily basis. Being able to change the parameters on the dashboard and have more control over our fleet of equipment is very beneficial. I do not have to call around to see where a certain machine is.

I wish that the AG45 units were smaller in size. It would be great if your team could work on a smaller unit to have available for applications that require tracking such as equipment remote controls. we have 10 + crews that carry around remote controls for our walk behind compactors. These remotes are very expensive and can be lost or misplaced easily.

They are growing and they always pick up the phone

Company is just growing TOO FAST that is not CARING about it's customers!

You do not have the usual issues with Samsara like you do with other products on the market. I have used 6 different ELD's in my career and this is by far the best yet!

Everything. Easy to use from an Admin and Driver standpoint. Hardly ever have a connection issue like you see with others on the market. If you're looking for an ELD for your fleet this is the one you want!

Nothing. Great software. You do not have the usual issues with Samsara like you do with other products on the market.

We had another elog system that we had issues with the system connecting to it's own components in the truck and keeping a signal so that the driver could stay logged in on the system. The Samsara system has removed all of the issues with connectivity.

The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

I HAD SMALL ISSUES WITH DEVICE GOING OUT, IT WAS QUICKLY RESOLVED BY SAMSARA TEAM BY THEM SENDING ME ANOTHER ONE IN 2 DAYS. I HAD ISSUES WITH THE WIRE THAT BROKE AND THEY REPLACED THE WIRE IN 2 DAY'S FREE OF CHARGE.

EVERYTHING WORKS THE WAY IT SAYS IT WILL WORK.

SO FAR WITH ALL THE EXPERIENCE WITH THIS PRODUCT THERE IS NO ISSUES

We analyzed about six ELD programs before making the decision to go with Samsara. It has been an easy transition from paper log books to ELD for most of our drivers. The additional data we get on the truck performance is invaluable. We have been able to extract information to improve business performance over many categories. In addition, Samsara support has always been very quick to address our concerns or fix issues we find.

This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.

There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.

The visibility of our trucks is a bonus, but we did not have any issues with our drivers before using Samsara. Any problems or questions we have had with Samsara have been handled very quickly and professionally by support.

We (Vmax) tested a lot of ELD systems prior to the mandate, and Samsara was the best one we tested. the accuracy, ease of use and display were all good.

Having to use the software to do our business and the cost associated with it.

IFTA and HOS compliance; dispatch is better able to see and plan loads/drivers with ease. Major reduction in wasted man hours waiting for equipment to be freed up.

Ease of usage; even non-computer savvy drivers were able to learn and use it within a few days. Customer service and IT tech team willing and ready to help either the driver themselves or the office staff in fixing, investigating and/or overcoming any issue or problem that was presented to them. Fantastic bunch of folks to work with and communicate with.

Some "wish ticket" issues that have been submitted to the development team not incorporated into the software yet; told it's in progress although so is it really a con when they are willing to see an issue and work toward a solution?

Love that we made the switch and even my supervisor is starting to love it more and more everyday.

I love how much this program offers; it has helped us majorly weed out the not so loyal employees. The ELD portion is simple and easy to use and I don't have to fight the guys to use it for their logs. They just want to use it. I love the camera system as it has helped us out with false reports on reckless driving and gives us a little sense of comfort knowing that we have those backing us up 100%.

The only issue I have seemed to notice is where we live in Nebraska sometimes when the trucks are going out in the sandhills; sometimes the trucks don't quite connect all the way. So the live feed gets a little jumpy, but it still keeps it up to date as best as possible.

I absolutely love this company. Relative to who we were with before, everything is easier, faster, and quicker to learn. The driver app is simple and self explanatory, which was a must for our organization.

Both Samsara's hardware and software are cutting edge, sleek, and easy to use. Aside from easy installation, and user friendly portal. Their customer service has been close to none other that i have encountered.

The only thing negative i have to say about Samsara is when referring another company. It is all hearsay, but the impression i got is Fleet Size has sway on the amount of support you get.

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

tremendous. the customer service and response we have experienced with Samsara is ultimately what made us choose them over other providers

My favorite aspect of Samsara is the intuitive feel of the interface. When we were discerning on which ELD and telematics provider to choose, Samsara's program felt as if i had been operating it for years. the menus are very easy to navigate.

I wish that there was a mobile app for administrators, rather than the web browser, as sometimes im not by my desktop or laptop.

10 de 10

1000% decrease in harsh driver events due to cabin camera

Nothing, a perfect application for driving in city traffic.

Its been great excellent support team too.

The dual camera and also the video camera is also great. Panel with all the information showing for your vehicle.

Nothing, It has been a great camera and GPS tracking.

Love the product. Used it when was leased to a terminal and liked it so much that I subscribed to using it on my own authority

It’s user friendly, you can retrieve video footage of each trip, dash cam takes a picture every 2 minutes while engine is running and also videos every trip during traveling. Easy to do pre-trip inspection . Can use yard move while waiting to load and save on your actual drive time.

Doesn’t change from yard move to driving automatically

Overall the product is very reliable, the company is very proactive in checking on units and sending out new ones when tracking unit does not even show us a problem. they are very quick to send out add on units. customer service is GREAT !

Very comprehensive. There are probably more thing built into the software than we actually loose.

would like to see mile markers easier on the map search when looking at trucks.

Our telematics and GPS tracking have greatly improved since switching to Samsara. We have had an excellent experience with our assigned representatives and appreciate the constant (automatic!) software updates and Samsara's dedication to meeting DOT compliance as it changes.

Quick response to questions and recommendations. Constant updates. Great follow through. Incredibly accurate location and telematics.

A bit pricey compared to others I tried, but I feel it is worth it for the quality of service and accuracy.

We installed the gateway and dual camera on our crew trucks. I looked at lots of options before settling on Samsara, and even trialed with one other company. Any issues I have had are resolved quickly. I feel that we are a safer fleet now. I am overall very happy with the system and would recommend it.

I found the road speed limit is not always accurate and I received a lot of false alerts, so I turned those alerts off. I have enabled alerts that ensure a certain top speed is not exceeded instead. Samsara does seem to work diligently to continuously improve their product, so I will try this feature again down the line and hope that they have fixed the issue.

all good till the cams. told salesman had to have audio. frnt facing cam that he said did have audio doesnt. i got ahold of him and he said he'd get it turned on. ive called and left messages 4 times since and left messages. no reply!! called coustomer service she said she'd give him the message. its been 2 weeks now without a reply. so now im paying for something i didnt want. so to say the least im not too happy..

being able to track my fleet.

at&t spotty service.

We own a medical transportation company with 30+ cars and with this product we can ensure our values; safe, reliable and friendly.

I love that it has two cameras, front and interior facing, that it connects to the control module of the car, that it alerts us when the driver is distracted or unsafe and that it records audio.

I think the sound quality is uneven and can be improved. The video retrieval process is very helpful but clumsy and needs to be improved.

Easy to use. Team driver logs accessible from same page. Reliable

I haven't have any problems using the Samsara dashboard software.

Great customer service. [SENSITIVE CONTENT HIDDEN] my sales rep is always quick to answer and to help me out.

Ability to track equipment, the quality of the video and the built in ELD

Camera sometimes lose picture., and we have to physically unplug the gateway to make it work. I wish there was a way I could do a remote reboot of unit.

Samsara is our ELD and FSMA solution.

FÁCIL DE USAR

I can't think of anything at this point.

Real time location and routes for our drivers. Streamlined our drop offs to advise our clients when employees will arrive.

Easy to use. Helped us make our route drop offs more efficient. Helped with routes and driver locations.

not enough record time for video retrieval.

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

The company has been extremely responsive throughout our business relationship with them. They have done programming to make the software fit our unique business needs. Overall, the experience has been fantastic.

The equipment was extremely easy to install, and functioned well from the start. Video image quality is outstanding (and can be used to identify license plate information of adverse vehicles in a wide range of light conditions. Software uses artificial intelligence to identify risky driving behaviors (including rolling stops, cell phone use, distracted driving or drowsiness). The most useful feature is instant notifications by email or text when an alarm is triggered. GPS location displays are great, and access to video clips is outstanding.

We have had very few issues with the software, and are very happy overall. We had some minor issues on some older vehicles connecting to internal multiplex data, but these were quickly resolved.

Easily able to keep track of drivers, check in on live transports in progress as well as view past trips.

Ease of use online and on the vehicle app.

Nothing comes to mind...................

My insurance rates went down because I use Samsara.

With 4-6 trucks on the road daily, I like to see where they are because it allows us to add on deliveries while in the area. Fuel costs are minimized. I can look at historical routes that a specific truck / driver made to confirm his overtime. I especially like the route optimization feature. We use this daily and it has saved us in payroll cost as well as downtime with my drivers. The clarity of photos is crystal.

I haven't been able to figure out how to be notified immediately when a driver is off route or has a moving violation.

The technology is far better than the others I was looking at. My biggest selling point was the facial recognition. It was time consuming to manually change drivers on our previous system.

I like the harsh event and engine fault notifications

The cost. Its 3 times what I was paying before but I am happy with the service. I hope to save on insurance and maintenance next year to offset the cost

Outstanding all the way around. We've been able to keep better track of our vehicle maintenance and driver behavior.

The customer service is top notch along with the different features. It gives all the information we need on our drivers and vehicles at the touch of our finger tips.

Would like for a customer representative to contact us after a year to review how we are using it and to see if we could use to system more to our advantage.

The product is great and many others are as well. The team behind it has been as impressive which puts them in the lead.

The setup and configuration options are very user friendly. The ability to share live links is very helpful. The Time on Site report is a great tool to share with shippers and consignees.

There were a few features that were missing in the beginning but have since been added so nothing comes to mind.

funciona bem

Easy to use. Easy for drivers to also use

takes too much to get equipment replaced

From install to getting educated to the use of the information daily, it has created revenue generating opportunities in addition to our core competencies.

Ease of use and customer service along the way. The demo's helped me validate internally, and we have used other providers, but as long as Samsara has the customer support after the sale, they will wipe away any competition.

There really isn't anything about the Samsara product that we don't like.

The overall experience has been very positive. A lot of bad habits and behaviors has been cut down tremendously. Having this technology in the truck helps ease the minds of the driver when other vehicles are not driving in a safe manner. We had a situation on our trial timeline with a tractor trailer backed up into the front of the vehicle. The driver jumped out and automatically started hollering that "we rear ended him". The driver smiled but still was making sure the driver was ok and said "that's not what my camera says". The other driver changed his story right on the spot and apologized. The Samsara representative and our staff was very impressed on the legal aspects that this system.

- Artificial Intelligence is great

-Waiting to see how the backup feature for the trucks work

Overall Samsara software is a good product. The IT and Customer Service divisions are exceptional. Every person I have had to speak with or correspond through e-mail or live chat with has been professional, very helpful and the majority of the time has the answer or fix for any question or issue I have had. Additionally, they have done to in a timely manner.

*In no particular order*

*in not particular order*

I have been very happy with their service and product. My rep can be reached practically 24hrs a day. They are always ready to help.

The software and platform are both simple yet in depth. I can do as much or little as I want.

I have no cons to report at this time. We received the newest version of their two way cams.

Super friendly staff, getting the program implemented from start to finish was easy with samsara staff helping us through the process

The user interface and the fact I can provide real time coaching, routing, and also review alerts that are sent in real time.

Some harsh events are not really harsh, it does take the ai some time to learn.

I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Read my overall experience worst experience ever!!! by Samsara on 13/08/2019 We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.

They are great to work with until you have issues. Once you have issues they ghost you and are impossible to contact. I would look at other ELD solutions and avoid this company and its software.

Seemed easy to use and during the trial period the sales support was very active and helpful. once we were past the trial period, support disappeared and functionality starting failing. Many bugs that cause inaccurate locations and routing. Dispatch functionality does not work or improve over time as promised. The hardware in the cab has already started to fail in less than 12 months. Document capture frequently fails without notice to the user.

Lack of user roles for dispatch. No ticketing module. Uses inferior wireless network so conectivity is spotty.

Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

The maintenance feature doesn't allow uploading files such as receipts.

Use Samara to track our fleet of buses and get alerts when a bus is speeding/doing anything unsafe. Would recommend for any one with any type of vehicle fleet.

Easy to use, all online, and very effective. Makes tracking vehicles and monitoring speeds/vehicle condition great. Can see entire fleet or single vehicle with click of a button. Can make the vehicle public so customers can track the vehicles with a link.

Not much, the limited wifi can be annoying and the driver app is confusing to some of our less technical drivers but overall great.

Our experience has been very positive. Sales support is good, I can email or call our rep at any time. Technical support is second to none. The support staff tries to answer my questions while I'm on the phone. If this is not possible, they are always quick to call back with a solution or advise that it needs to be looked into further. They have also extended their hours recently. The product is easy to use and they are always making updates to make it even better.

Ease of use and that they are always looking at ways to improve functionality.

There is not an easy way to just add a note or remark to a status. Also there is not an easy way to set an alert for the temperature sensor..there are always 2 entries that have to be made.

Overall I am pleased with Samsara's performance and like the fact that they are constantly seeking our feedback in order to further improve the quality and functionality of the service.

Sometimes your driver is busy doing his/her job and unable to answer your call right away. I like having the real time visibility on my entire fleet. Knowing where my drivers are enables me to make quick decisions on who to assign new tasks, without having to call multiple drivers and wait for them to call me back to find out their exact locations.

Sometimes the gateway gets disconnected due to terrain and lack of a proper phone signal. However, all phone carriers have the same problem. When you reacquire the signal, the data gets updated and you're back on track.

Overall, we are thrilled with the sytem. We started using another popular eld system before this one so we have a little experience on comparing between them and this one is perfect. The log tracking is accurate, the gps tracking is impressive aswell, and with everthing, the program comes with makes my life easeir. great system, we love it

The software has everthing you might expect from an eld but with an extra kick. The ifta miles is perfect and it aleviates a lot of time when dealing with the ifta due dates. The gps fuction is acurate so no need to bother the drivers or worry when the drivers dont answer. It also has a fuction to crate a temporary gps link for the trucks wich makes it easy for our clients. No need for them to bother us with the location of the truck if they can know precisely where it is with a clik of a bottom. all in all in really happy with it

The software layout is hard to get used too. Things are not where you will instintively have them. Everthing is there, but it just seems to be scattered around the tabs. you get used to it, but for the beginning, youll get lost

Generally this software is very intuitive. It is easy to locate functions within the application and everything is very easy to use.

I am quite satisfied with the software. We had a couple of issues early in our program rollout. However, support was right there to help us out with those problems.

Monitoring temps in trucks and warehouses is the primary reason we are using Samsara. The automated report are critical for us to log these temps, even if it historically kept in the cloud. Customer service has been quick, responsive, and helpful. However, I still need help and haven't been updated in at least two weeks.

It is easy to use, for the most part intuitive and clean looking. Functionality is decent, and I like that the map is connected to data so you can get data points when you float the map routes.

There are a few areas that could use improvement. Reporting is my biggest issue right now. It won't report on my sensors. Seems to be tied to one type of temp sensor that I have but engineering has been slow to tell me what is going on or resolve the issue.

All interactions with the software and support have been good. They are continually updating to allow new features and requests to be seen. Once they add a few more of my suggested changed we will be even happier.

Software is updated constantly and support quality is pretty high. Requests for new features are actually used and seen in new version of the website and software

No way to automate uploading of information to the server. You have to manually upload files to batch import.

We have maintained our business process after migrating to Samsara while working with Samsara to offer useful suggestions to improve features

Provides a solid foundation for asset management, location tracking and electronic logging

Lacking reporting features of many alternatively available products

Truly and completely satisfied. I would not choose ANY other software. I have worked with them almost 3 years and have implemented across 3 different fleets with little to no issues. It is truly a Lilium inter spinas, "a Lily among the thorns"

Accurate. Ease of use. All encompassing. ALWAYS improving and feature packed. NEXT generation LIVE tracking, 3 second delay, this is absolutely amazing.

There is not much, just a couple of features I'd like to see implemented, HOWEVER to their credit, they have added things I have asked for which is MAGICAL.

From the program as a whole we had some positive consideration from our insurance carrier and our accidents are down significantly YTD. We are considering the camera option.

The information that is available is great and I use it daily. I look at harsh events, the IFTA fuel report (for mileage reasons only) and publish a weekly safety report to management and our drivers.

Can be clumsy on the website navigating around the pages. It seem like you should be able to navigate from any point to the next without having to go back to the home screen.

It's fairly easy for our drivers to pick up and use. It's very nice to be able to track where our drivers are at.

I haven't run into anything yet. I would like to get it to where I can 100% trained on it though. I feel at times we are not utilizing it to its full potential.

Easy to train drivers on use of App. The dashboard is slick and well designed. Installation was very simple. Customer service is well educated and always has answers. Replacement devices or cables arrive in just a couple days and we are on other side of country from Samsara.

Least liked aspect is lag time in driver updates. Sometimes driver is 20 minutes up the road and not where they are represented on map. Also can take a bit for turn by turn tracking to catch up. Finally, dislike that if App is running in background of phone or other device, ELD is showing as disconnected. Once it is turned on it should show active.