Some users had left my surveys, and sometimes I have to explain the use of the platform, which has made me looking for others products.

I think the voice and tone of UsabilityHub, also its branding is very friendly and promise have great insights for the product you're testing. Also, tests in the platform are really useful and it's really easy to set up test and surveys.

Participants don't understand the interface. They don't get when to have to vote because there are some unnecessary steps that nobody reads.

I never engaged with user testing before. Heard about other services, tried to use them but resulted to be both too complicated and more expensive. Usability Hub was the right tool: you could set up your tests with such ease, and at the same time the pricing was good.

Easy to use, great audience size. Variety of tests as well.

I haven't found anything I like it 'least'.

With UsabilityHub we can quickly understand if our designs, content and navigation hit the mark and quickly optimize them before launch.

The platform interface is intuitive and process to create user tests is easy. UsabilityHub offers a mix of tests that allow you to get feedback on the clarity of your message or design as well as the inuitiveness of your navigation. Tests can be executed in minutes and feedback comes in fast!

I can't think of any issues other than offering a solution/option to test coded pages.

Extremely impressed with UsabilityHub. If your organization is serious about testing frequently UsabilityHub should be part of your toolset.

The best customer support I have ever experienced with a product. Impressive range of possible ways to test. Easy to learn and use. I have had great honest results from the tests I have done, no bots or automated responses.

I would like to see them build out their features. Possibly the ability to recruit users for usability tests. Or the ability to let users film themselves while taking the tests so they can we can see their reaction to questions.

I've only used this product for a short time but it seems to be really well built and has several options to help with my remote user testing.

It's a bit pricey but seems worth it. I've used Look back before and Usability Hub is a big upgrade!

Really simple to use interface and meets my requirements.

Exceptionally easy to setup and administer an A/B preference test.

Usability Hub accomplished everything I needed it to do, so there are no cons from my viewpoint.

Usability hub has great pre-canned tests that give fast and accurate data. Their support service is the best

It's simple and effective, and easy to use

Nothing, just give it a go. You'll see how good it is.

Getting actual user and customer feedback, fast. The process for getting user/customer feedback in the past took weeks. With UsabilityHub we can develop the test, choose a user base, and get results for most tests in less than an hour. This allows us to make much faster and more accurate decisions.

The platform is incredibly easy to use and you are able to get results back for most tests in a matter of minutes. Our marketing team typically needs answers/result fast - and UsabilityHub allows for that.

I have no real cons I could write about the UsabilityHub product. I have yet to run into a situation what I haven't been able to get the desired results out of the platform. by UsabilityHub on 09/01/2020 Hey Jake, that is such wonderful feedback to receive! Really glad to hear we've been beneficial to you and your team.

Its enjoyable and probably the easiest software I've ever come across, and it takes no more than minutes, it's a win win situation

This software literally only takes minutes of your time. You review the content and answer 2-3 questions and your done. It is fun to use as well and you get to help brands improve with your oppinion

It's not very frequent and if you dont respond fast you miss out on participating. by UsabilityHub on 05/01/2020 Hey Krystal, thanks for the kind words. It sounds like you're describing the test taking experience, in which case it's great to hear you're finding it easy and enjoyable participating in tests.

It's quick, flexible and provides great value for the money. I like different test options and the granularity of the testers.

The tester base is mostly in IT, this skews the responses and a significant part of them provide unsolicited advice instead of performing tests. I wish I could filter the testers based on the industry. Billing is not the most convenient — you have to pay both subscription and per test, which is difficult to explain to management. Admin is not so stellar - multiple users difficulties, I have a difficult time every month when I have to compile a report about expenses to management - this could be simplified. by UsabilityHub on 09/01/2020 Hey there, thanks so much for the thoughtful feedback. The cons you mentioned in particularly are super useful to be across and we're working on addressing a bunch of these. Particularly soon we'll be making our pricing simpler and more flexible.

I work on interactive media products. We often use usabilityhub to evaluate early designs.

Ease of use is the main attraction for this tool. Quick feedback from other designers, potential users, or our pool of volunteers is really useful for our interactive designs. It's very easy to convince others a name isn't working by displaying a simple heat map, or showing a list of comments from decent samples of target users.

Some of the instructions to the test participants are unclear, especially when they need to interact with images. We tend to send instructions to supplement what's on the screen.

How easy it is to run a test and get immediate results

So far I haven't run into any issues. The tool is lightweight and straightforward enough to fit my needs.

It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.

I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.

The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.

UsabilityHub makes it very easy to set up a variety of usability tests online. You can not only see where people clicked but also how long it took them to do so. For multi-step processes tests can be set up to provide a funnel analysis so that you can see how many people successfully completed step 1, 2, etc. If a person clicks in the wrong place they can be prompted to explain why they clicked there, which is very useful information to have.

I didn't have any cons for this software.

Quick and easy gathering of feedback from users on how they want a system to work.

So far, I haven't had any cons with UsabilityHub.