Been using it for years and never a problem. Clean, easy interface. Can handle your emails through your own servers or theirs--software is free to use if you use their servers. If you have a small list to manage, that is even free. They are constantly updating to software.

Easy to use, works well, they continually update. Software is free if you use their servers, and they have reasonable pricing tiers.

Nothing really. It works well, just as advertised

Affordable enterprise level email management system.

I like that they offer the one time payment for their software in order to use it with your own email servers. It provides a super cheap option for enterprise level emails.

You get what you pay for. With their one time payment option you don't get much customer service and you'll need to maintain your own servers.

Great value for money. Forget MailChimp or others, where you pay a lot when your mail lists grow ...

You can buy a one-time fixed "SMTP" licence and use the software without any transactional costs. We send hundreds of thousands of emails without an costs and great convenience. The product never failed to work and is easy to use.

Best means (by which users are honored in terms of their time for messaging) to communicate with various constituents.

Often have to retype names of messages as the app updates indiscriminately. Would love to be able to stop sending, then start again without starting at the beginning of the mailing list.

Great product. Great customer service!

It does everything I'd ask for in an email blast program -- localized software, easy to import, create groups, build templates, send out mail campaigns, collect online data, link with other software, etc.

The only one thing that I don't like about it is -- if I schedule a number of emails (over the course of the week) and new subscribers come in -- those new subscribers won't get my already-scheduled emails. Because of this, I can't schedule more than 1-2 days of emails.

Sending out news letters and promotional material to customers and users is a cinch.

It is just so user-friendly and intuitive. The reports are great and you can see exactly what responses and view you are getting

The template editing could be a little more flexible.

Excellent, this is so much easier to use than Mail Chimp

The software is very straightforward and easy to use and immediate feedback on campaigns

The page design element is basic and easy but could possibly be slicker with more intuitive options

Consistently improving and enhancing the application. Great value for the money. Outstanding customer support. Excellent selection of easily, editable templates.

Occassionally requires reading the user guide to get a handle on some of the functionality. Not so much a con as operator laziness.

Brilhante

I can't beleive that you can create, customise and send email campaigns so easily

Nothing as yet; still working with it and have yet to discover a real issue.

I have TOTAL control in all facets from creation to execution; publishing, campaign follow up, and the minutia details. All here

Muito bom!

Bom produto para o preço

Wish the interface were more user friendly

Does what we want, when we want, and we know exactly what the client will see, which is essential in complicated multiple-option emails.

Easy to customize, easy to make the final look good AND easy to check every email to make sure imported exactly as you wanted.

No metrics server in Canada. (A legal requirement for our usage if we want to get stats.) Otherwise, we'd be using it every day to contact our students and prospective students.

Up and running in no time. Intuitive but fully-featured software.

Can't think of anything I don't like. I've not used anything else, but it does everything I need it to.

Very easy to use design functions. Quick to prepare newsletters etc.

High cost of purchasing email credits restricts how much we can use this tool.

Ease of use, simplicity, import/export features, messages-addresses-reports always ready and visible at glance.

The only, minor issue, is that you always have to check the sender email. There are no other issues, as far as I can notice.

It's a joy to use - the management of addresses is easy and flexible - which, of course, is vital. It takes the grunt out of the job. The accumulated statistics are really useful.

Several factors come to mind. 1) It keeps me on the straight and narrow (ie very occasionally I've had subscribers, yes legitimate subscribers, complain that I've sent spam. When this happens I'm alerted in a really helpful way. 2) The software keeps pace with the changes in law regarding unsolicited emails - something that as a micro business I have little time for.

I can't think of anything to complain about.

I love the fact that i can use my private server to send emails from my company, and the ability to track my emails

I wish you could disable the bottom of the message that says "this email is sent using directmail for mac"

Easy to send emails, tracking is great and the interface to build the email campaigns so much easier than other products.

The price is a bit high, but they give you 150 emails a month free to use as you like, so and they have a subscription by month or by email, so, plenty of choices either way.

It's on my Mac rather than being in the cloud.

There are online email companies but I always find them a bit awkward. I first tried Direct Mail years and years ago and it was okay and did a job but this year they have updated it which has made the software fantastic.

Their customer service is excellent whenever I have a question.

Ease of use. Works well. Nice templates.

Outlook doesn't like all of the templates.

Friendly use, I can send a newsletter in few minutes and the best is that I can check the readers, the time of reading and more info very important for marketing

may be we need more template to choice, but really is difficult to find something that is not working well, but please continue to develop so we can remain with you

The product never failed to work and is easy to use, easy to customize, excellent selection of editable templates.

I actually cannot think of any cons. It works perfectly and has never given me problems and the updates are excellent.

Customization of the templates, very intuitive and easy to use.

Sometimes we have OPT-In list but recipients clicked on Spam Complaints.

The quality of the interface, compared with a comprehensive selection of templated.

That I do not find any negative - maybe just that this great software works on Mac only

My overall experience has been wonderful. This is a pro-level tool that every small, indie, business should make great use of. It is light on the wallet and there every time you need it.

What I like most about this software is that it is there just when I want it. There is no needling "missing you" emails, no fees for when I have a busy time and just can't get to it and no fuss on telling me how to make my emails better. It is an all around pleasure.

What I like least about this software is that it has such a tight complaint algorithm. I, totally, understand why and the reasoning for this. I am aware the industry is traditionally squirley about spam reporting. Not saying any company has handled it better than this software. However, as a business who tries hard to deliver information with lots of paths for people to opt-out, it always amazes me when people simply forget they opted-in ;)

As I learn all its features I like it more and more

Once I had figured it out, with some help from helpful 'Help' people at Directmail, it has been extremely useful to me in doing was email broadcasts to my client and subscriber base, something I could to do with my usual email software, [Mac]Mail.

The reporting could be improved(?) if we could be sure the receiver has actually 'opened' the email, or merely saw the summary on their device, especially the case for people who receive the email on there mobile device.

I have maintained various mailing lists and mailings over the years and DirectMail has always been the perfect tool for me. Now that I am retired and I only use the app to organize my monthly dinner parties, it has scaled down nicely and is still the perfect tool.

Easy organization makes easy to maintain compliance with all laws and common decency.

It doesn't bend to my personal case use, but I could hardly expect it to.

Having used a range of programs - DirectMail certainly gives you the most hands on experience. The biggest draw back is being app-based; while most competitors are all online - but this is what also provides the biggest advantage in terms of tools and functionality.

Control of the whole process - from HTML editing to subscriber management to design and spam testing - it's fun to work with.

No online tool. Reporting is limited, there aren't enough ways to compare and contrast. Very hard to export reports and data in bulk. Hard to get examples out as PDF / Image filles. by e3 Software on 27/06/2019 Thanks a ton for your review, Marty! Much appreciated!I wanted to mention that the latest version of Direct Mail includes expanded options for exporting report data and for exporting your messages as PDF files. You may want to update and take a look. Please reach out to us with any questions or feedback. Thanks!

Wonderful! Amazing app and great experience so far.

It is very easy to use and provides the basic bells and whistles needed to track any campaign.

I know it is not possible, but there needs to be a way to track reasons why a person would file a report. I've experienced people I've known well reporting me, rather than merely unsubscribing. One I called up and she said she did it by accident. Not even sure how that can be an accident, but ok. It would help to understand user behavior with clear reasons to get a better sense of what I might have done wrong with a user, so I can avoid certain pitfalls in the future.

It's helped me design beautiful looking email broadcasts, great design and content + the feedback reports post transmission are really terrific, showing how many clicks, how many opened, what email client the recipients are using, fantastic platform.

I bought Direct Mail years ago and it continues to impress me with its functionality, ease of use and clean look & feel. Really easy on the eyes in keeping with MacOS tradition, this app is simple enough for novices and has plenty of features for expert level users. Great alternative to MailChimp and other similar platforms.

I really can't say anything bad about the app to be perfectly honest...

Surpreendente

It is very helpful. Without too much cost, it allows me to send emails. Have not faced any problems till date. Also allows you to view clicks.

Just the fact that it's not free but nothing worth having ever is.

Having used Direct Mail for many years I can attest to the effort put into keeping it fresh. The customer support is outstanding.

Well thought out and updated on a regular basis, you can tell that the developers of Direct Mail take pride in their product. It is a solid and stable application that I have relied on for years to do my email marketing campaigns for clients.

As with any application you always say, I wish it did x, but nothing significant enough to warrant inclusion here.

everything so easy to use....learned it in no time

I can't think of anything I love this software!

I have used DM for Mac for several years and found it truly powerful and complete. Even the novice user will appreciate powerful yet easy to use features such as automatic unsubscribes, bounces or complaints, helping you keep your mailing list clean and well-managed. Hundreds of templates make sure you can find the format that's right for you and then customize with graphics, logo, etc.

Ease of use, editor, templates, address manager

I would like an option to compare performance of weekly newsletter

1. It is user-friendly; you could be the least tech savy person and can still figure out how to use it. 2. The free features are sufficient. I have the free one and it is sufficient use for my small NGO

1. So far nothing. I don't need to send out more than 150 emails a month for our events so everything is fine.

Horário

It is doing what I want. Connect to an external database, send mail via an externa provider. But things are not working so well. The thing is that data in database are evolving and, in the new version, I have to re-right the request to the database each time in different adress group coming from different database. Spam test is not working. Preferences ares sometime not kept, situation on the screen for exemple.

Again it does exactly what i want but less easier than previous version . Main point is database connection. by e3 Software on 17/07/2018 Thanks for your review, Pascal. If you are having any trouble with importing, spam tests, or preferences, please contact our support team and they'll be happy to get things straightened out. Thanks!

One of the easiest and good looking mail sender on the Mac have used it for years. (not anymore though)

You have to pay them to send using your SMTP, which is fine, but as soon as you offend their very strict rules they disable the whole part of the sending process, meaning the softwares useless. Then thats where you find out the support is AWFUL, as it seems to me theres only 2 people that work there, they refuse to talk on phone, and despite promises when chased up, they don't answer emails. genuinely terrible. by e3 Software on 28/05/2018 Thanks for your review, John. Sorry that you had a bad experience. We strive to provide excellent customer service (via email and live chat), and are grateful for the many five star customer service reviews we've received here and on other sites.In order to maintain a high quality of service, we ask all of our customers to agree to an anti-spam policy that forbids the use of illegal or purchased email lists. If that policy is violated, we are happy to explain how to resolve the issue. However, we are not able to help customers who repeatedly harass and threaten our employees.

ease of use all 'round

Works well with Mac.

Can't edit source code when using builtin templates.

I love using this program. But best of all, when my computer damaged a key file, I sent it to Direct Mail. They sent an auto email saying it would be repaired in 24 hours. They sent the file back in two hours and it has worked perfectly ever sense. I highly recommend this program and company.

I would love this program to some how tie into the Outlook database so I only have 'one' set of contacts.

Intuitive yet powerful. It's so easy to create a message in .HTML, and simply point Direct Mail to the URL to render a mailing. The reports are easy to create and share - in a matter of seconds. Nothing cumbersome or problematic - it just simply works!

Saved me a lot of time on email marketing, can track the performance of the marketing and emails

Pretty much do a lot of things you would expect to be able to do using a marketing email tool. I have been suing it fot he past 3 years! Better then mailchimp. I would highly recommend this to anyone.

Easy to use and easy to manage lists, messages and campaigns. Can get new message campaigns off quickly.

Takes some getting used to. Using images could be easier. Would really like an iOS version that would work with an iPad Pro.

Great Templates, Ease of use and customization, Very good analytics. Renders very well on all kinds of devices and there's plenty of additional testing functions. The automatic management of unsubscribers is also very handy. For someone with zero previous DM experience but wanting to send out a weekly newsletter this is fantastic value for money.

Can't think of anything specific even though I would like to group reports (i.e. comparing flights of the same campaign or issues of the same newsletter. Presently I export to Excel but it would be practical to have these inside.

I send out newsletters and have a Mac. This has been a really good system for a first time user. It is also cost effective since goes by how many people are subscribers.

FÁCIL DE USAR

Not that many creative options by e3 Software on 01/09/2017 Thanks for the review, Ashley! We hope you get a chance to check out our latest update, Direct Mail 5.0. It packs a ton of new creative options and an expanded gallery of templates.