Organization, shedding of old paper records (which made it easy to relocate).

It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily!

The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

We use this software all day long in document imaging. We are a high volume user. Being able to sort and relocate columns of information to personal preferences is a huge improvement over previous versions. We are currently using version 6.6.

As a Docuware client for over 15 years I have seen this product evolve. We have utilized this program to scan, index and search real estate title documents. From our first use we knew this product was going to revolutionize our title company and it has done this without any loss of productivity and, in fact, has saved manpower and storage dollars. From the moment we created our first "cabinet" with one entry till now where we house over 40 million images that are accessed by personnel from all our locations, we experience exceptional response time and absolutely no "down time". I highly recommend this product to anyone in the title industry.

Functionality, ease of use, and very small learning curve.

I have no adverse thoughts.

Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files.

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful! by DocuWare on 09/04/2019 Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at [email protected]

'Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn't live without it.'

Ease of Use & improvements to our Processes

Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.

The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).

We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.

Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes.

I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.

We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).

Sometimes items are not uploaded in a timely fashion and/or not linked to the packet. by DocuWare on 02/12/2018 Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected] We would appreciate the opportunity to work with you to improve your experience with our solution.

Quick and easy to store customer documents and perform quick search of customer data when we need it on demand. Also great to take a picture and scan in a document from the field.

Document Archive.

Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.

Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.

We use this to manage incoming invoices to automatically link it with our inventory managment solution

Steep learning curve. But other than that, it is great. by DocuWare on 27/03/2019 Thank you so much for taking the time to review DocuWare. We're happy to hear that integration with your inventory management solution brought new efficiencies to your invoice management process. If you are interested in ongoing administrator or end-user training, members of your team can participate in in-depth classroom training at our New Windsor, New York headquarters. They can also access FAQs which are found in the Support section of our website. The FAQs cover key subjects including ¿How do I¿ guides and solutions for common issues. The DocuWare Community forum is another valuable resource. If we can be of assistance, please reach out to us at [email protected]

We were able to confidently go paperless.

That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out.

It's ease of use is the largest PRO! We have our entire shop (35+people) using the software and the fact it is so user friendly is simply excellent!

At times we wish there were more sort options and export options. but overall it is a very good product!

I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use.

The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago. by DocuWare on 28/03/2019 Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at [email protected] We would appreciate the opportunity to improve your experience with our solution.

We implemented DocuWare back in July of 2007 and never looked back. I cannot say enough about how much efficiency this software has brought to my firm. My staff loves using it and raves about how easy it is to understand after an hour or two of training. We can respond to client inquiries within seconds based on DocuWare's excellent search criteria and speedy database. We couldn't be happier with our implementation and day to day use of this software!

Functionality is great - makes searching for documents easy and easily and. Cloud based makes accessibility easier

Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.

Customized and user friendly. So easy to teach new users, so many shortcuts and completely organized. I love it!

I use DocuWare every day; it's easy to use and saves me a ton of time since the info I need is at my fingertips and not on paper. As a Supervisor, any time saved means I can work on bigger projects.

DocuWare has a simple interface that is easy to learn and master. It is great for document management, creating, editing, and combining documents is simple.

The interface seems somewhat outdated, but the simplicity is part of the allure of the software by DocuWare on 03/09/2019 We appreciate you taking the time to review DocuWare. We're so glad that you appreciate DocuWare's ease of use and that your experience has essentially been very positive. We have a team that is dedicated to updating our user interface. If you have specific feedback, please contact us at [email protected] We'll pass your comments along to our product team.

We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

The cloud based offering needs to provide concurrent user licenses. by DocuWare on 17/09/2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at [email protected]

I really liked how this software helps to keep track of all documents, paper and electronic. All files can be uploaded and organized to find for later use. All files can be tagged with different information to pull up at a time when you might not know what you are looking for yet. Various locks or administrative controls can be implemented on a user by user basis for security reasons.

I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes. I spent did spend a lot of time searching the system and with it could be easier to use.. by DocuWare on 22/02/2019 Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at [email protected]We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

DocuWare really helped streamline our invoice processing and document control systems

The DocuWare setup team really works with you and helps you customize the software for your needs. It's electronic identification of scanned documents and intelligent filing is top notch

It is an expensive investment and endeavor. Working out the all the tweaks can take some patience and time. by DocuWare on 17/09/2019 Thank you for taking the time to review DocuWare. We're glad that our solution and its workflow capabilities helped your organization improve the speed and accuracy of invoice processing and gain a clearer view of the status of documents and data. If we can be of assistance, please contact us at [email protected]

The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals.

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

I can’t select a series of documents and index them/store in separate trays simultaneously. by DocuWare on 17/09/2019 Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray.

Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.

I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.

I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked. by DocuWare on 09/08/2019 Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.

Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all. by DocuWare on 31/07/2019 Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.

It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.

sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document. by DocuWare on 05/08/2019 Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at [email protected]

I liked having the ability to link documents directly from DocuWare.

I wish there was a google style search option by DocuWare on 05/08/2019 We appreciate your taking the time to review DocuWare. We're glad that the solution's Outlook integration capabilities work well for you. You can enhance DocuWare's search capabilities by using Full-Text search. You can also use a wildcard by adding an asterisk on either side or on both sides of your search expression. Additionally, wrap multiple search terms in quotes and separate them with AND or OR to use multiple values against a field or fields in a search dialog. Please reach out to your DocuWare Sales Director for further assistance or contact us at [email protected]

So far, I am absolutely loving it. So easy to use and without having a client to install.

I love the web interface. It makes it so convenient. The UI layout is so intuitive compared to our old document system.

I don't like that I can't process multiple files by selecting the ones I want to change. It's either all or nothing. by DocuWare on 05/08/2019 Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. The ability to process multiple documents at once depends on what you're trying to accomplish and whether you have installed the most current version of DocuWare. Please reach out to your DocuWare Partner for assistance or contact us at any time at [email protected]

I love the functionality of the system. Our office uses it all day long.

It's very easy to use and has a lot of cool functions that the older version did not have.

Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why. by DocuWare on 13/06/2019 Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly and intuitive the software is. Ease of use is very important to us, and we're continually developing enhancements to our user interface. Printing problems often stem from issues related to your IT infrastructure. Your DocuWare Partner will be able to help you troubleshoot printing issues. You can also contact us directly at [email protected]

It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) . This is very customizable for each business based o their requirements. Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration

I wish their configuration is centralized in one area. And I see they are in this process now by DocuWare on 27/02/2019 Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at [email protected]

We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.

1. The interface is easy on the eyes, intuitive, and user-friendly

1. Lack of appropriate training for users and administrators

You can keep your documents in one place, easy to access and use the documents

There is nothing I don't like at this moment. by DocuWare on 22/02/2019 Thank you so much for taking the time to review DocuWare. We're so happy to hear that you appreciate having centralized access to your documents and data. If we can be ever be of assistance, please reach out to us at [email protected]

Docuware is a very easy software to scan and access reports. It's a place to store documents

- good software to store company's documents - easy access in searching specific documents

- at this moment of time their is nothing bad to say about this software by DocuWare on 02/12/2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at [email protected]

It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time

I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps

the integration with the Ultimus system is difficult at first but then it works very well by DocuWare on 17/09/2018 Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at

The capability of host documents in the cloud is one of the best things in this software and the user profile administration process too.

Some bugs in the task assigning process is the defect i identified in this software, i have some troubles with this function. by DocuWare on 05/07/2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. If you need help in fine-tuning your business processes please reach out to your DocuWare Partner who can assist you with effective assignment of workflow tasks. You can also contact us at any time with suggestions at [email protected]

I was not immediately on board when the company began using Docuware... it felt redundant as if you were handling the invoice more than once. I am currently a user and becoming more and more used to the many tools and drop down boxes offered. It does do a lot, that much I will say.

Docuware allows you to store all invoices. This applies for all users within our department, so assisting with invoice processing and coding while someone who may be out of the office can be easily accomplished...there is no need to exchange passwords etc. Also, searching for an invoice you may not be sure you received or not is simple. by DocuWare on 22/03/2018 We appreciate your feedback. DocuWare is feature-rich so it can adapt to any organization¿s processes. As part of the system design, we establish a streamlined workflow that minimizes the amount of time people spend on routine tasks. If you have suggestions for process improvements as you become more familiar with DocuWare, let your DocuWare Administrator know.

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Improved efficiency and better document management.

The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.

Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information. We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Improved information flow with customers and with suppliers. Also, greatly simplified locating documents.

The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

To fully leverage the features of the product we did need to develop owners inside the business who could trouble shoot and fine tune solutions. As is often the case, the more expert the user the more powerful the tool.

Safe way to store important documents and keep them organized and archived.

Easy to use, runs in a browser, great searching capabilities.

Takes a bit to get used to the cabinet approach vs the windows explorer style of folders organization.

Document management is a breeze.

End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.

As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.

Once this system is set up to follow the approval / processing flow, the system is seamless. Nobody can forge a supervisor's approval. There are never any lost invoices as they all are scanned into Docuware and follow the pre-established process. We are more easily able to trace transactions do the source documents. Our auditors love it!

You have to call support to have a new user set up or cancel the rights of a user. Also, if a user closes the software by clicking the "X" in the upper right hand corner vs. officially logging off, it locks up the license and blocks the ability for another person to log in.

Docuware is a reasonably priced document management system that can be tailored to small or large organizations. Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.

One of our original purposes in implementing DocuWare was to make our move to a new building easier and move toward a paperless office. That was accomplished, but the real benefit we've seen is DocuWare's flexibility which allows each of our departments to use the software in very different ways expanding charitable income and helping us reach out goals.

Really impressed by DocuWare. Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.