This software is great in that is completely customizable. You can customize SOAP notes, discharge instructions, invoices, and the select different desktops for any department within a hospital that has the modules they commonly use. It's great for large practices making communication between front desk staff and treatment area efficient. The limited number of licenses can make is very unaffordable for large practices. If there are more computers than licenses is can make a practice less efficient. There is a lot to learn due to all the capabilities of the software. It can take months the find the most efficient use. I have used AVImark and Cornerstone in previous practices and Infinity is by far my most favorite.

I opened my own clinic in the fall of 2013. I have had the opportunity to use many other practice software programs during my years as an associate and as a relief veterinarian - this is by far the most user friendly program that I have ever encountered! My local Infinity representative Jimmy Dennis spent a great of time with me in the early stages while I was trying to decide between Avimark and Infinity. He showed me the software three different times, was very patient with all of my questions and stuck by me when I first opened and needed help with getting my inventory set up. I can't thank him enough for all of his help on site. I just recently added more computers to my clinic and Jimmy came out again to help me set up my new workstations.

You can fully customize the software to fit your practice style and Impromed stays current with integrations with other software for digital imaging, lab result imports, etc

The invoicing is cumbersome at times when you have to change modules to get invoicing done or write prescriptions.

It has been a good fit for your business

We have been with Impromed from back in the old DOS days! We are a specialty ER clinic and like the customization features of the program.

The inventory part of the software is a little clunky and hard to navigate. by Covetrus on 11/09/2019 Hello Wendi! Thank you for being a loyal ImproMed customer! Oh those DOS days, look how far we've come.

We've been using this software since 2011, and I do appreciate the continued improvements that Impromed makes. We have recently updated to the latest and we are hopeful that any glitches we were experiencing will be solved.

The support staff has really improved over the years as well. Overall the software has served us well.

Glitches seem to be an issue. I'd like to be able to search and create reports for more than is accessible. by Covetrus on 19/09/2019 Hello Shannon, thank you for providing your feedback!

overall it was a very useful tool to process bills and set up appointments

I liked that there were multiple ways to manage animal/pet medical care

would do better with a type of animal management/location feature added

I am currently on hold for going on 10 minutes. Training is terrible. Do not get back to you with issues on the program. Had to self teach. Simple things like inventory take multiple complicated steps. Scheduling is time consuming. Labels do not contain state mandated details. Would not every recommend. Have nothing positive to say about this product.

We've been using Infinity (it's former name) since 2007. At the time it was a privately owned company and innovative. The division no longer innovates, and they seem to lack resources when trying too reach them. Very little effort is spent modernizing the software.

Very thorough in tracking client transactions and appointments. The program has good data tracking features.

Outputs forms that are not customizable and very ugly. NO remote access via the web or app (the app offers some access to client but very limited), not a lot of useful integration features, no mobile version.

Great software support, quick efficient and courteous. Can solve most issues by remotely logging in and correcting the issue.

FÁCIL DE USAR

Ongoing quarterly support fees are a significant cost by Covetrus on 11/09/2019 Thank you for your kind review, Dr. Goldman!

this software was easy to navigate and the layout was not overwhelming but clean and simple.

sometimes the software would lag and I would have to force exit on a busy day in a general practice hospital. by Covetrus on 27/06/2019 Thank you for the positive review! I have shared your feedback with our team to ensure the lag time is reviewed for future enhancements. If you ever have questions or additional feedback, please don't hesitate to reach us at [email protected]

Very easy to learn quickly which is nice for first time users

Modules are fairly easy to navigate and understand, easy to use overall, which is nice for first time users.

Wish the time clock, signing in and out was easier, and could sign out when done. Also when signed back in, if you hadn't clocked back in, you'd get a reminder by Covetrus on 28/02/2020 Thank you for your review, Elise!We're glad that you found ImproMed easy to use, and train.

Easy to use, 3 ways to do everything, great support, keeps getting better with each update.

Sometimes the wait times for support are long, when something in the help is not yet available in the program and you are then told it will be released with the next version by Covetrus on 19/09/2019 Hello Laura! Thank you for the kind review!

I will say 15 years ago this would have been considered a robust platform despite its many flaws.

Not cloud-based as had no intention of ever becoming so. Even back in the day when "software" was the norm this was a necessary evil at best. Designed by engineers for engineers. Overly complicated, not intuitive. Customer support? No. Interested in adapting to the needs of clients? Neither. Its days are numbered.

I have had nothing but a horrible experience from ImproMed.

I can't see any pros about this software, users complain about it on the daily.

This company is a sham! They continue to get bought by bigger and bigger companies, ImproMed Infinity is now just a sliver what they offer. The support is by far the worst I have seen, worse than Microsoft! If you run into an issue don't expect it to be fixed, if someone says they need to call you back don't expect a call back. When it comes to someone managing your account, that doesn't exist. Your only line to this company is through their horrible support department. WARNING this company will try and sell you hardware, IT support all the while ignoring anything that isn't part of their suite. They sell white box servers, well over the price of what you would pay for a real server from Dell. If you want to buy only the software don't expect them support to performance issues even if your hardware is better than what they would sell. They know nothing about the other essential technology that runs your business. Stay away if you can! They software itself looks like Microsoft Office 2007, the interface is old and extremely outdated.

We are a busy 2 person mixed practice with a lot of inventory dispensing. We have been using Infinity for about 7 years. The support is really not what is used to be. They do not get back to us. And we are paying a high quarterly fee for that support. The label program and the search communications is too complicated for the average person to use. You have to call and get help for that, and they seldom "get" what you want. The program takes way too many steps to complete the simplest tasks. A good program allows a good computer literate person to "enter" or tab through screens. With this program, you always are reaching for the mouse, which doubles the time of date entry. Most of the drop down or view screens are not customizable. They are a small window, with lots of non-necessary columns and the only way to view them all, is to go to the mouse, slide the bottom bar, or narrow the columns like an excel format, until you see what you really want. I have made these suggestions since the program came out, and nothing has been done. There is little that is efficient with this program.

Lots of reports. But, again, they need to understand what the owner of a practice needs to evaluate and put that in a report that helps, graph and compare categories, trends, product usage for the past 5 years, without exporting to excel. When I complain about that, they just are proud of the fact that you can export to excel. But my time is valuable. Make it work in infinity.

See my experience, and also, Inventory. They need to get with MWI and get a seamless way to load inventory. I know Infinity is owned by Schein, but I am not, and they need to get over it, and help the customer that can only source what they need from MWI and allow downloading of orders into the system. We need predictive inventory. It takes too much time to view product, look at the usage by month (which is a very nice feature). We have over 2,000 products (inventory) and it would take forever to set the repurchase levels. Plus, in our large animal practice, products are seasonal. Let the program predict what I need to order based on past usage, so my staff can quickly select the quantity to reorder, and let the order go to MWI through Infinity.

More user friendly than any other software I’ve used. Tech support is most always friendly and helpful which is also better service than other softwares we’ve used.

Ease of use makes it easier to train new people and access new features when upgrades occur. Looks nice as well.

Unexplainable glitches that can interfere with daily routine but are not explained by tech support. For example, if the computer refreshes while someone is selecting a patient’s file it defaults to the previous patient, thus charges and records get put under the wrong pet. Time is lost having to re-enter everything. by Covetrus on 19/09/2019 Thank you for your feedback, Xochitl!

Benefits: Very comprehensive; covers everything we are looking for

This software is very comprehensive, which in turn makes a smooth transition more challenging. However, for the same reason, it is hard to outgrow this software. Impromed is able to cover (almost) everything under the sun.

Impromed is very comprehensive and the first six months will probably be frustrating. I think we did not have enough training before we started using the program, and that caused a lot of distraction away from the patient and towards figuring out how to use this new program.

It's a great system to have that can be accessed anywhere in the practice, and there are security features that help ensure overall privacy.

Impromed is a well-rounded software that helps keep any veterinary practice running smoothly. There are plenty of features and capabilities for your entire organization to work within, share details, and to be able to work cohesively in all areas of the practice. There are training modules that concisely explain all features of the program and everyone on the team is empowered to effectively and efficiently help the clients.

It can take some getting used to in the beginning and you need to ensure you have the proper servers and bandwidth to run this program - once you have that set up, they sky's the limit. by Covetrus on 27/06/2019 Hi Carrie-Ann! Thank you for your feedback! It is great to hear how well ImproMed is working for your practice. Our team is always working on improving the implementation and training process. I've shared your feedback with our Team to ensure it is reviewed. If you ever have questions or additional feedback surrounding ImproMed, please don't hesitate to reach us at [email protected]

I've been an Impromed user for over 25 years and couldn't be happier. I have seen their software evolve from a relatively simple aid to manage reminders and accounts to its present day powerful format. The program allows us to keep track of so many parameters in very user friendly way. The interface is intuitive and easy to use. New staff members are trained and proficient in a short amount of time.

Pros: We converted in 2007 from a very old PSI (former Cornerstone) product to Infinity, with no regrets. We purchased the software to make it easier for our doctors to write records and for the staff have ease of use, we accomplished this. We also made the choice to buy every available module and have not regretted that decision either. We have found that new staff members find it very easy to use also. I love that we can make our own medical record forms or use the library of forms available from other clinics so we don't have to start from scratch. The customer support is great and if they can't figure out the issue, they ask for help and make sure it gets resolved. Cons: As much as we like being able to make our own medical record forms, it can be very labor intensive. Impromed does offer a few forms for few, but we have really only needed to use that option once. Second con is some of the accounting features differ from other software as they are accounting based programs vs medical record based programs. We work with quite a few rescues/govt entities that pay by invoice and the system ALWAYS defaults to the oldest. Overall in the 8 years we have used it I would recommend this software over all others. I love the flexibility it gives us, ability to work with any lab/radiograph equipment we have purchased, allows multiple users on the same account at once, the constant update of software to keep it fresh-innovative-current. I have had the opportunity to explore other software and keep coming back to Infinity as my favorite.

We converted in 2007 from a very old PSI (former Cornerstone) product to Infinity, with no regrets. We purchased the software to make it easier for our doctors to write records and for the staff have ease of use, we accomplished this. We also made the choice to buy every available module and have not regretted that decision either. We have found that new staff members find it very easy to use also. I love that we can make our own medical record forms or use the library of forms available from other clinics so we don't have to start from scratch. The customer support is great and if they can't figure out the issue, they ask for help and make sure it gets resolved.

As much as we like being able to make our own medical record forms, it can be very labor intensive. Impromed does offer a few forms for few, but we have really only needed to use that option once. Second con is some of the accounting features differ from other software as they are accounting based programs vs medical record based programs. We work with quite a few rescues/govt entities that pay by invoice and the system ALWAYS defaults to the oldest. Overall in the 8 years we have used it I would recommend this software over all others. I love the flexibility it gives us, ability to work with any lab/radiograph equipment we have purchased, allows multiple users on the same account at once, the constant update of software to keep it fresh-innovative-current. I have had the opportunity to explore other software and keep coming back to Infinity as my favorite.

We are keeping track of all our clients with this software. You can set appointments, do signatures, invoicing and much more all in the same software.

It is feature rich and it supports 3rd party add-ons in the software.

It is a somewhat complicated software. The user interface is not the most user friendly. It has gotten better over the years but I would say a high learning curve. by Covetrus on 28/02/2020 Thank you for your review. We are always working to create more efficient workflows and improve ease of use.

When I bought this practice, I inherited this software. Before long, we were customizing and using it for everything from billing to medical records, inventory management and so much more. It's been ready to provide at every step of our growth.

This software has a depth and breadth of use that makes it a powerful tool in practicing medicine and practicing good business.

It really helps to have the online community and software support available to help learn new functions. by Covetrus on 19/09/2019 Hello Dr. Parkerson! Thank you for providing such a detailed review! Glad to hear you find ImproMed easy to use and easy to train. Having many ways to do one task means you can find what works for you! All the best!

Provides good platform to produce good medical records.

The product has many options (several of which I do not use). It is easy to access clients and information about the horse.

It is not really set up to use in the field. The entire premise of the program appears to be a practice with receptionists, techs, and a building, not a vehicle at the barn. by Covetrus on 19/09/2019 Thank you for your feedback, Bruce!

I've been using Impromed for over 10 years now. There have been some hiccups over the years but overall I trust this software and rely on its functionality every day. I hope that they continue to develop this platform to meet all of our needs.

What I like most about Impromed is the ability to customize just about everything to get the software to work best for your work-flow.

What I like least about Impromed is that many of the work-arounds to get the software to work the way you want it to are not intuitive and often interfere with some of the other functions/capabilities. by Covetrus on 19/09/2019 Hello Dr. Slater! Thank you for taking the time to provide feedback! We're honored to have you as a client. All the best

Overall, the software has managed to do what it is created to do in our practice. The issues I have already list are our main issues with the software.

I like that the software is user friendly, multiple functions available, and tracking system (although some reports are confusing & not clear)

Accounting functions and the ability to get quick response from customer support about specific explanations about accounting issues.

We began using computers in our practice in the early 1980's. Of the ones being promoted at that time we were most impressed by the features and people behind the system called CompCare, developed by Dr. Dave Allard and Dr. Kent Kruse. Since then we have watched our practice management software evolve and grow not only with our practice but with current technology and current trends in operating a busy veterinary practice. As in our earliest days of introducing a computer as a tool for keeping track of day to day duties and tasks, even today, one of the best advantages of using ImproMed software is the excellent support that we receive from the many technicians that are available either a click or phone call away. We have become so dependent on our practice management software, having such a dedicated team to turn too when problems arise is an extremely valuable resource.

We have been with ImproMed since it began and our computer use has evolved along with each change and enhancement with regards to both software and hardware. ImproMed is used extensively throughout our practice and is extremely helpful in tracking everything that we do from appointment scheduling, patient management and record keeping to financial management, accounting and employees.

The medical records portion of the software has been a recent challenge to us, but one that we are currently learning and slowly becoming more familiar with. Although we have had the capability of using this feature over the years, we had opted to continue keeping hand written charts on all of our patients. Now that we are seeing the need to fully utilize this feature, the least liked thing is the extensive time required to key in all the notes. ImproMed has come so far over the years, we are longing for the day when it will be able to read our minds thus making this task much more effortless! by Covetrus on 19/09/2019 Hello Allen, thank you for your detailed feedback. It's always great to get specifics on how we're hitting the mark, and where users see room for improvement.We're honored to have you as a customer since the beginning.

I'd give Impromed an 85% overall.

Colorful and easily customized. Many ways to accomplish same task- easy to 'click around' and figure things out on your own.

"Refresh" and "Lock" buttons are right next to each other.

Benefits would be having the integration with other products which is a huge benefit. As far as what its doing for us it saves time and they keep up with technology so we are offered updates and new products that are available to make our life easier.

Ease of use. Integrates with credit card processing, blood machines and many other products. Makes it easier than having to have a bunch of programs that don't work together. Saves lots of time. Keeps up with the industry with updates.

At one point we wanted some reports that weren't available but now with the enhanced reports it helped with this issue. Not fond of updates but it is a necessary evil. by Covetrus on 11/09/2019 Hello Debbie!Thank you for your review. The enhanced reporting functionality is a great tool! I'm glad you are enjoying it. Updates are a necessary evil, but every time we update there are many new enhancements to improve your workflow, have to love the time savings! All the best.

Love that we can communicate by email or text to clients right from the program. This is a great time saver.

Easy to use, simple to teach new employees

Sometimes it can be confusing when making corrections to concluded invoices by Covetrus on 11/09/2019 Hello Lorraine! Thank you for your kind review! We think the email and text option in ImproMed is pretty slick too. All the best!

Nenhum

Platform is very stable, mobile sync is wonderful

Receivables module is dated, statements are not very configurable. Parts of the software do not scale well with higher resolution monitors. The email engine could be more versatile. by Covetrus on 11/09/2019 Thank you for your feedback, Marc!

Overall it was wonderful. Towards the end it was hard to use but that was because our hardware was extremely old and we couldn't update to the newest version without buying all new hardware which the practice owner couldn't afford to do. BUT that said, the functionality we had was great.

Just to start - Our practice USED to use Impromed Infinity - in 2016 we changed to Cornerstone due to budgetary concerns of our practice owner. That said, I miss infinity. It was so much easier to use, I hate having to tab through Cornerstone for everything. Infinity had a written script option, I could (with password protection) change invoices from one doctor to another, we could do year over year by month reports of inventory. The boarding module was spectacular, I feel like with CS I am back in the stone age. I loved it.

The only thing I can remember having issues with, was some of the reporting functions that the owner wanted. Client retention etc. But otherwise the modules were great. I also absolutely loved the message center - I am in charge of client billing and that is where I stored all of my notes on the different issues I had. by Covetrus on 07/09/2019 Hello Riki! First off, we miss you too! It sounds like your team utilized a lot of the great features within ImproMed. You'll be happy to know we improved our reporting, and continue to improve, especially around client retention. We also now offer a patient recapture program that brings back lapsed patients-- and practices are only charged upon performance, AKA when patients come back. Talk about a game-changer. Give us a call, we'll be happy to have you back. We want you to be part of the new Covetrus family! All the best!

Overall experience with ImproMed is good. Love how Impromed software works with Cubex system.

What I like most about the Impromed software is different avenues to take within the software to get to where you need to be as everyone learns differently.

Do not like that you have to close out of a file in order to pull up another file. Although I can see where this could prevent possible mistakes it is not cohesive to work flow. Other software can minimize the file you are in and come right back to it. It also does not "flag" if you happen to have another client with same phone # and if you are not careful you may end up entering the client several times in the software. Other systems I have used have alerted to this thus not entering the client into the system a second time. by Covetrus on 27/06/2019 Hello Angela! Thank you for your feedback! It's great to hear that your team is using ImproMed in the way that suits them individually. I've shared your feedback regarding the workflow issues with our Team to ensure it is reviewed for future enhancements. If you ever have questions or additional feedback surrounding ImproMed, please don't hesitate to reach us at [email protected]

Well we had an entire systems crash with Impromed, including our back up. There was nothing they could do about it. We lost 10 years worth of patient records and had to start over fresh. Imagine our and our client’s frustration!

It has a lot of features for many different applications

It is difficult to use, not user friendly, the customer service was terrible (before HS took over) by Covetrus on 27/06/2019 Hello, we appreciate your honest feedback. We would like to have an opportunity to review what happened. If you could email us at [email protected] so we can investigate this further. We strive to provide the best experience possible and look forward to the opportunity to work with you.

Overall good. Its overall keeping tract of our clients patients medical records.

It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on

The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards. by Henry Schein Veterinary Solutions on 01/03/2019 Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at [email protected]

Overall it is a great system for general practice.

This software is great for utilization for general practice. There are many features and ways to achieve the same outcome from modules, which is extremely helpful as many employees do things differently.

Reports are unreliable or extremely difficult to understand. Customer Service is very slow and many times have closed open tickets without any updates. It would great to be able to see tracking of a ticket placed. by Henry Schein Veterinary Solutions on 05/12/2018 Thanks for your feedback, Rebecca! We love that you recognize and utilize the versatility of your ImproMed software. If you're ever interested in additional ways to use your software--we can help. I've also shared your concerns surrounding the reporting features and Customer Support with our Team. If you ever have questions or additional feedback we'd love to hear it! Email us at [email protected]

Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.

The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.

Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free.

It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all.

The ease of use and customer service are great.

The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet. by Henry Schein Veterinary Solutions on 19/11/2018 Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at [email protected]! We're happy to hear more about ImproMed and your practice.

It functions well with scheduling appointments and you can look up patients with it. That's about it.

It is not a user-friendly system. Support is atrocious and not very supportive. You have to go through 5 or 6 screens to perform ONE function such as entering a product or setting up a new employee.

Some versions apparently are glitchy and temperamental. The equipment they sell is not too hot. The program has potential but gets expensive and SERVICE IS POOR.

It is pretty versatile and with added modules will let you do almost anything in the clinic you need to do.

Support has gotten BAD. THEY DO NOT RETURN CALLS. Lately leave us hanging for hrs limping along with malfunctioning software. Do not buy your equipment from them. Have had to replace hard drives in the server 4 times already. To get all the features you have to buy more modules. It’s not all included. Hard learning curve for new staff. Did I mention poor response from customer support lately? They do not automatically upgrade the versions of the software. Mobile integration is poor for pads etc. and most importantly service is not good.

I love that it's so customizable and that there are multiple ways to do the same way. It allows for the user to develop his/her favorite/most efficient way to use the system.

It's complicated at first. Simply because there are so many ways to do things, before you know which way you like to utilize the system, it can be overwhelming. by Henry Schein Veterinary Solutions on 12/06/2018 Hi Kendra, Thanks for your feedback! We appreciate that you've been a long time user and have taken the time to learn the ins and outs of our software. If you ever have questions about the way you're doing something, or a new way to do something, don't hesitate to reach out!

Well-known, was ahead of their time in developing this for the industry. Personally, I enjoy extracting data to Excel, but I know many people in practice who don't have time or want to.

Difficult to learn, terrible support, doctors don't love. Missing modern day features for clients that are needed in this day and age.

Easy to train new staff on system.

the glitches that come with updates. So many features that we can't learn to use them all, so are under utilizing the system. by Henry Schein Veterinary Solutions on 23/08/2017 Thanks, John! We are happy that ImproMed software has served you so well, for so long.

I've worked with Infinity for over three years. This is the most user-friendly software program I've come across in the veterinary field. With easy to find functions such as medical notes, invoicing and so much more keeping our animal hospital running in the most efficient way is a snap!

Easy to use Knowledgeable and friendly staff available for any concerns and/or issues All business aspects are in one place Able to customize to our facility

Glitches occur with all programs... that being said, in Infinity some modules, only a few, do not have the ability to print. by Henry Schein Veterinary Solutions on 19/07/2016 Thank you for the positive comments. We¿re glad that ImproMed Infinity has been able to add efficiencies to your practice!

Tech support is worthless. Program can not even do timesheets correctly. Scheduling is a nightmare. Would not wish this on my worst enemy.

After just getting by with a less than mediocre software and paper files, it was time for a change. We had narrowed it down two choices and Jimmy Dennis was awesome in helping us make a very educated decision! He was patient with ALL of our questions, phone calls and concerns. 2 years later, He still calls to check on us, stops in when he is in town, and has made me feel like we weren't just a number, or a sale in his book. I won't say the change over was painless, but the technical team made it as pain free as it could be. After the software was installed for a few months, we found we had many questions and there were some things that we would love to have customized. Maggie Howes was in town working with a different clinic and finished early, she gave up her free time and spent the rest of the day with us. Teaching us, helping us. Tweaking the software to fit us, showing us how to use it FOR US. Now that is what I call service! We couldn't be happier with the software. We sure couldn't be happier with the people involved with the software. I would recommend it to anyone.

Infinity allows us to perform veterinary medicine and not "think" about the software. It's easy to use, versatile, customizable and always improving. We are able to be "paperless" and not miss charges. Infinity fits into all aspects of our practice-surgery, boarding, grooming, and general medicine. The flexibility of the modules to schedule appointments, make reservations, utilize a treatment plan, email clients, even track employee hours makes Infinity top notch. The added use of the smartphone app to access medical records or the appointment scheduler allows us to do house calls more efficiently.