I really like that this system is user friendly. It's easy to navigate through and like that you can upload document to it.

When starting up the system it takes a while to come up. And if your computer does not have adobe flash, it will not work.

This product makes your practice run smoothly. Everything flows very great. The product is extremely easy to use.

Sometimes the claims do not get worked promptly. The claims need to be more on task as far as the timely filing goes.

Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!

The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading.

Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box...

The ease of moving around from schedules, to patient registration, posting payments, and claim correction.

Would like for the software to add a clock- in and out system for staff members. Also think that claim correction could use some work to provide more flexibility to correcting claims.

We have used Carecloud Practice Management since 2013. The transition was fast, simple and efficient. Loved the ease of use and transparency of the billing process from the beginning. As the company has grown, as well as the product, their support personnel continues to improve at an amazing pace. Response to an open case is quick, the follow through is complete, and they are quickly able to offer a solution or instructions to resolve your problem. I really appreciate the help in keeping up with the ever-changing healthcare environment. Well done, Carecloud!

The entire billing process is simplified, compared to other systems. Upon transition to the system, I was able to immediately identify a number of prior billing errors that were not apparent in my other system. Navigation is very user-friendly and intuitive.

No product is problem free, but Carecloud makes an attempt to listen to what their customers need, and adjust their product accordingly.

Our staff find that the applications are very user friendly and easy to navigate. I find that the ability to quickly maneuver within CareCloud allows our practice to work more efficiently. The customer support has greatly increased since we started using CareCloud; the support is knowledgeable and friendly.

I would like to see an enhancement in the future with having more self pay collections options, like collection buckets. Currently, we have to generate static reports and it would be nice to have a collections app, where accounts could be moved into different buckets for collectors to easily work.

When the product works, the billing system is great. It makes it very easy to follow up on claims and keep your A/R in line. I also like the layout that lets you work on multiple things simultaneously. If you're in the middle of something and have to switch gears for a minute, it's easy to go back to what you were working on.

The two biggest flaws for us are scheduling speed and downtime. The function to find the next available appointment doesn't always give accurate results (something they've been working on since we've started with them) and going day-to-day to find open appointments is not as fast as it could be when compared to our old system. Also, we've experienced downtime with different parts of the system. For a while, about once a week, we wouldn't be able to scan insurance cards or upload files into the system. I will say they have gotten much better about that, and it hasn't happened in a while. Also, rarely, we've been completely locked out of the system for anywhere from 1 to 20 minutes. It hasn't happened often but when you have a patient on the phone or in front of you, it is extremely frustrating.

We have searched and researched numerous PM systems. There is not one that compares to the easy of use and functionality of this system. Automatic EFT posting is truly that automatic (which you can turn off if you choose to). Real (Manual) payment batch posting, with balancing and attached the eobs right to the the line item in the patients accounts. No more having to pull daily batches and search 450 pages of pymts to find your specific eob. Truly has an API with emdeon, with claims management from r/s to changing modifiers and diagnosis, with claims appeals pre populated forms.

Payment Batch Posting, Attaches EOB's to patient account with line by line posting. Claims Management all in one system. Posting Charges from the Appt App, easily see what is billed and not billed.

Being flash based, when ever adobe does an update the system may experience crashes. But normally they are back up in a few minutes. This truly does not outweigh the Pros.

We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use this system since day 1. We never thought to try another system all these years.

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

maybe Charts and some of the analytics are not what I would like

I like the ease of use, especially with the appointment scheduling. Also, the billing app is so easy to use; it feels less stressful to send claims out, and it sure gets the checks coming!

It tends to freeze, every so often, which requires the user to shut down and reboot. Rebooting takes time, and this can be frustrating when it is a busy day. There is no automatic refresh or even a refresh button, causing there to be room for confusion during an active workflow, and this can impair communication between office staff. For example, if a change is made at the front desk on a patient or an action, the change will not be seen by the provider, unless the provider manually closes his page and then reopens it, or clicks on another App, and then gets back to his or her original page.

Over all a great product!

It's easy to use! its visually appealing. I like the scheduling page it easy to see all of the patient that are being seen!

When scheduling NEW patients i have to wait till the appointment is created before i can enter policy holder info. It would be nice to have that on the same screen as all new patient info.

I like that it is easy to use -It's very user friendly. It has a flow that makes sense. The reports you can save with certain filters and just change the DOS each time which is a time saver.

The reporting however it has improved from the beginning. There needs to be a flag in the Saved bucket of any items that have a task assigned. It would save the user so much time not having to figure out which item needs to be worked.

I find Carecloud very easy to use and find that many of its features make my paperwork more efficient.

Once in a while the system does not let me access it, but it is only rarely and I would not even consider it a problem.

Cloud-based, easy to use. Can log on easily in seconds from home computer or laptop. Reliable, easy for staff to learn how to use. Great for tracking product sales, analyzing revenue, charges, etc... Text reminders for patient visits very convenient. Seamless integration with my eHR (Modernizing Medicine) - that's perhaps the most important aspect for us.

Small detail but not insignificant for us- with the text reminders for appointments, if a patient wants to cancel their appointment, they're unable to do so the way CareCloud is set up now. This leads to no-shows for us because CareCloud can't reflect the patients' desire to NOT confirm their visit and cancel the appointment.

Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny. If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others. I always say, " You get what you pay for!" and Carecloud shows that on every level.

I like the all in one user friendliness! ERAs individually split up for billing secondary claims which makes them a breeze! Also, printing proof of timely filing from the patient screen helps out tremendously. The Collections app is probably my next favorite. I don't feel like I am stuck running reports all day. Instead, I can go in to my denial bucket and work the claims directly from there without having to run a report and then go to the patients one by one and then work the claims. I also love that it stores copies of all of the statements that I generate for each patient so when a patient calls regarding a balance and has a question, I can tell exactly what they are looking at!

The one thing I do not like about Carecloud is the inability to send claims on demand. If you miss pick-up at 8p.m. the claims have to wait until the next night. I wish we could get a change for this. Also, I wish when working with claims in the outbox that we could select as many as we want and then be able to change the delivery method all at one time, like printing without the claim form. It would save our office time as we have quite a few that have to go paper.

It is user friendly and easy to learn and navigate. Customer service is always helpful when we need them.

Price is based per providers and not on what features you use. Our practice does not utilize the electronic records. We primarily use only the scheduling/billing features.

Overall it is a great product

It is very easy to use. It is set up where you go from icon to icon from beginning of patient to the end.

The claims department is not as fast as I would like it to be. The revenue is pretty good. I think the turn around for denials should be worked faster.

Very dependable and user friendly they have many options for new employee's to learn the system and staff available for questions. Wonderful options for uploading information.

The billing system is still confusing to me and I like being able to use paper forms and not submit claims on line.

I used CareCloud for well over a year in a mental health setting. The scheduling and billing features are top notch. While this program does require a good deal of training, it's a work horse of a program. If your practice seeks extensive reporting and analytical features, CareCloud is the way to go - you're able to customize reports and set just about any parameters you'd ever want, rendered to Excel, CSV, PDF, etc.

Very robust reporting and analytical features, great for medium to large practices, powerful and versatile enough for any medical group. Carecloud support is very helpful, has speedy responses, helpful training seminars, etc.

This cloud-based EMR is somewhat pricey, and has a somewhat steep learning curve for first-time users. If you're able to tap into to all of its functionality, the price is worth the benefit.

Its a great application for making appointments and managing the flow of the office.

That its very user friendly and always updating to improve the quality.

Not much to dislike. Care cloud does everything my office needs it to do.

The claims follow up and aid with collections provided by CareCloud Concierge allows me (a physician) to do my own billing and save money on an in-house biller. CareCloud has even helped us automate most of our payments which saves a countless amount of time for myself and my staff in updating accounts.

We had some difficulties in the beginning with this product and understanding what our role was and what their role was in the process. Once this was discussed with our practice manager, things have run much more efficiently.

i would recommend this cloud based system, it truly fits the mark.

Common sense layout and flow. If you have worked a PM before you can navigate through the system with very little guidance. They call things what they are, not using codes as descriptions.

Creating a task list or a to do list for staff could be better. getting claims status directly from the source would be nice as well.

I am a practice administrator for a 4-providers urology practice. My providers are very busy surgeons and clinicians, so having a good practice management system is essential to our financial outlook. In May 2011, I was given notice from our then practice management company of seven years, that due to the 5010 changeover, they would no longer be in business and I would need to obtain services from another software company by the end of year. I was given the task of choosing and implementing a new system, with a deadline in less than six months.

Fantastic customer service. Innovative.

Easy to learn and easy to use. Does almost everything I need it to.

Can't look up clients by phone # or other variables. Must use names.

I want to recognize a guy as an exceptional Rep who was patient & kind and willing to help me understand how to post some very difficult ERA's.

I like the customer service reps who talk me through issues w/posting ERA's I like the ease of checking patieints in/out.

Reports are difficult to generate and not as "robust' as the sales guy promised. Some ERA's are difficult to post as they require extra steps of downloading EDI's. Also, Tertiary claims DO NOT auto-attach the previous payers EOB's so this must be done manually even though payers like Tricare for life prefer electronic claims

The customer service at CareCloud is exceptional!!!!! Anytime we've called they have always been pleasant, helpful and usually are able to solve our issues.

The billing and collections modules have increased our revenue. With the two modules we can immediately see if a claim has errors. Our old EMR system took weeks for us to receive a denied claim. The Appointment module is easy to use. When we first started with CareCloud in 2014 the Prescription module was easy and quick to use. The main reasons we selected CareCloud was because of the Billing, Collections and Prescription modules. We are extremely happy with the reporting module. We are able to get so much more information from the system than with our prior EMR.

I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.

I'd suggest that anyone looking at changing software platforms look closely at what they want and need before making the final choice. However, I'm confident that CareCloud is a great choice for many offices regardless of the size and specialty.

* Saves significant time for all aspects of patient management

* As with any software, transitioning to a new system can been annoying and time consuming

I would recommend CareCloud for any practice.

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

User friendly. All in one EMR.

If you integrate Breeze with CareCloud it’s a bit buggy. Doesn’t always transfer information into CareCloud.

The up to date interface and "app" feel make this system very easy to learn. It is fully integrated and the "workflow" for the system is hands down the best I have reviewed and worked on in my 16 year career. The remittance posting and statement modules are cutting edge and thoughtfully designed for the end use. I also love that their is very little wait time to talk to support associates. For the most part, most of my items have been resolved easily over the phone same call.

The monthly cost per provider has increased since I first started using it. It can give a bit of sitcker shock to start up practices, but in the end, it's ease of use and reliability make it worth the investment.

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

The ease of use is exceptional with CareCloud. The staff is consistently on top of any items I have issues with and whomever I speak with is always personable and professional. Every software has its quirks, but CareCloud seems to be right on top of them and consistently updates all of the users at once. The software is user-friendly, and CareCloud takes our suggestions for updates seriously. CareCloud grows with its users and for me that is a huge positive.

CareCloud is an ever-growing product, and when I find things that are missing or need improvement I let them know. I have seen quite of few of these items come to fruition.

very easy to learn, one of the most user friendly softwares I have ever used and not hard to navigate

Expensive, hard to integrate with our other electronic medical system, system tends to go down and takes time to reload

I like how it has the EMR program plus practice management. Scheduling appointments is easy too!

The charts system isn't tailored to specialty offices so we haven't been able to use it. And the templates are difficult because there is a lot of re typing and copy and paste. I also like how we can use it for multiple locations.

We first contact support to discuss arranging for training for new office staff on Sept 26. We are told a ticket has been created. We contact them again on Sept 30 as no action has yet been made on our original request. They assign a new ticket number and think they have done their job. At some point my new office manager gets a hold of a sales rep and tells of the areas that the training should focus on. According to the sales rep she has had 20 emails with my office manager to try to get this arranged. After 20 emails nothing yet has been scheduled. We had blocked our patient schedule on Oct 13 in order for the office staff to do this training which we thought would be sufficient considering we first contacted support on Sept 26. Oct 7 and the sales person has the sense to contact me, the owner. In her email she asks if I ever received some forms needed in order to arrange for the scheduling. I sent an email response that I never received any forms by email. I don't know why she bothered to send me that email as she NEVER responded to my reply saying that I never got any form.

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Veja acima

I have had nothing but problems with this software. Tonight, I am trying to finish my chart notes from a busy day. It's 730pm on the west coast. They are doing yet another update and the note I was working on, (about 10 minutes of work) is gone...yet again. This is a recurring theme with them. I can't wait to see what doesn't work now when we try to use the system tomorrow. Normal functions don't work routinely. I can't schedule patient appointments for any time other than on the quarter hour. I've given up calling the help line because every time there is a problem, you always wait on hold for at least 10 minutes, but usually more like 30. Then they want to remote into your computer. Which I never have time for during a busy clinic. They don't seem to understand this. They when you demand to speak to a supervisor about something, they say they forward it on to someone, but then you don't hear back from them. I have told them I am leaving for another company. I never gave them a date that I am leaving. But they shut off my access to my patient information and no one in my practice can access anything. I will be using the billing portion of the software (which my biller hates by the way due to multiple issues) in order to follow up on the revenue billed with them until my contract is up at the end of the year. I will be switching to another EMR in a couple of months. I would advise you to find another company and don't even give this company your money. If for some reason you do, you need to have some type of clause in your contract that will allow you to be released from the contract if you are not happy. Companies that require you to pay out the remainder of your contract if you decide to leave should be a big red flag. Those that have a high turn over rate and need to keep your money from the contract should be a big concern for you. And, you would expect to see a social media blow up from this. And after all the new reviews I'm seeing, with the same complaints from different practices, I'm guessing this is just the start with this for CareCloud. I honestly can't see how they will be around much longer if they continue to provide such poor service and operating platform for their customers.

Carecloud support is very helpful and very nice. Any questions or problems are always answered or solved quickly. I have been using this system daily for over 2 years.

Carecloud makes it easy and quick to schedule appointments, check patient information, and more. I also love all the reports you can run.

Care Cloud is vital to the smooth efficient use of our practice and is an Intergrated part It our management system

The only thing I would change about the Care Cloud system is that it is sometimes unworldly to use and can be awkward

Totally a billing, follow up, and collections software. Real time changes, clean and easy to read. Upload, bill, fax, transmit, and check status without leaving the system

Could use a contact manager to allow same contacts, fax numbers and notes to be used system wide instead of by user

I like the product's ease of use best.

Unfortunately, the CareCloud program has a lot of work to do with the design of their templates. The current design does not accommodate applying templates on alternating weeks or single days, or overriding the current template for a one-time exception. A suggestion I have seen with other programs would be to build the templates a whole day at a time and then go back and apply that day from a monthly calendar view, rather than a daily/weekly view.

I have used CareCloud going on 4 years now. I really didn't have any training, except the basic's. Really didn't need it. his was be far the best Medical Billing Software I have ever used. I have almost 25 years billing experience so have worked on a lot of different systems. I have used previously Centricity, Advanced Md, Chartcare, Athena, etc, etc before. Every software has some glitches, but at least when you call CareCloud for support you are speaking with someone that has knowledge of the system and can answer your questions or help with a situation. I would highly recommend this system to anyone wanting to change their billing system or new provider.

Really really easy software to learn without much training involved. Very easy to change and or correct billing.

Sometimes when a upgrade is done it has created some glitches, but soon resolved.

Nada mais a dizer

Has many perks that make my job easier including zip + 4 and NPI database. Very easy to loop up existing appointment for patients as well

Waiting for a users conference. Also only using PM side of system as we use a different EHR system that is Dermatology focused

I dont have to use the charts app anymore since I changed my practice but continue to use billing app. My client manager is awesome; very attentive and gets back with me in a timely manner. Their support is second to none compared to ANY BUSINESS.

Their collections dept. have not been following up rejected claims in a timely manner. They also do not review the Pt charts for copied medical records per their request.

This software looks like an iPhone. It is very user friendly to every employee. Basic features do not require much training.

Customer service is not great! You are assigned a "support representative", but they are not the first line for support.

ease of use and color coordination. customer service is very knowledgeable. you feel like they truly care about their work.

Cannot submit tertiary claims electronically and cannot type in the payor id to find the insurance co.

I am pleased with it. Its easy to use. Good price .

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

Overall very happy with CareCloud

I am able to customize most of the workflow for me, and can tailor it to my practice.

Customization setup portion can be a bit clunky, but it eventually works. Would be nice to have even more customization ability for very particular field sets

CareCloud has been a nightmare. They came in toting being the easiest to use cloud platform on the market with robust reporting. It falls flat in every single category. CareCloud did not provide ways to report data for meaningful use until halfway through 2019. Reporting is limited. Advanced reporting is still limited to pre-determined metrics. Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations.

It is fairly simple to use but you are limited to baked in features and pre-determined workflow.

Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.

I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS

ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES

I LIKED IT ALL THERES NOTHING I WOULD CHANGE

At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you

I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

LOVE CARECLOUD. SUPER RESPONSIVE!

SO EASY TO USE! GREAT REPORTING AND TRACKING.

I WISH RETURNS OF SIMPLE CHARGES WERE EASIER

Overall I think this is a wonderful EHR product and would recommend it to anyone.

The best feature of this product would be how easy it is to use.

The one thing I would like to see improve would be the correction errors.

Carecloud Charts is a good product. Consider the options and see if it's right for you.

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

The user-friendliness of the software is amazing! I love that the software basically moves from left to right and the tracking on denials and no-responses ensures that you aren't having to pull those ugly aging reports. It is the most user-friendly EHR/PM solution I've ever used!

The limited selection of specialties that are able to use and some manual work-arounds on submitting paper-claims.

To be able to verify every insurance

Is easy to use and safe for patients security, Taking care of pt in of is really important to the office also always having a reminder

Sometimes it does not give the right info for insurance like copay or if the deductible applies to the type of visit

Most EHRs and CRMs have the ability to create different access for different users and user types. Carecloud has a UserRights section that gives the illusion of being able to turn off access to different sections of a patient chart, but it is just an illusion. Any person who has access to the calendar/schedule for the day can click on a patient on today's schedule and have access to all financial information. Providers do not need access to billing but they do need to see the schedule of all patients being seen in the clinic on a day they are working. I would not recommend Carecloud EMR to any practice until they have figured out how to block access to financials from the schedule app.

Easily see financials which is a pro if you want everyone to see the financials, but a negative if you want access to financials to be appropriately limited.

No way to block access to patient financials despite their misinformation that access to financials can be controlled by UserRights.

The Service and Support is top notch. Customer Care stays on an issue until it is resolved, and resolved timely.

Care Cloud is very intuitive and easy to use. It is fast and efficient. I can data mine and get reports that best help me manage.

I would like more front end "Scrubbers" that help make sure claims are complete and correct before they go out.

I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.

Ease of use is fantastic. Training was great and all employees have learned the software within a few hours. Go-Live was much easier than expected.

Our practice didn't discover CareCloud years ago. One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

Good product. Good support and updates are often

Quick movement from one patient to other. Scheduling with patient right there information gets into system immediately. Able to access with Touch ID on iPhone

Need to schedule at 15 minuet intervals Sometimes the computer is slow to reopen after 45 minuets. Could be quicker

Overall, an excellent program; I have no regrets about committing to this system several years ago.

App-like appearance and ease of use, quite intuitive to learn to use various functions; development team has been extremely active in regularly updating the various functions to improve its usefulness to physicians and staff. Unlike some programs that were clearly developed by software professionals who have no knowledge of the actual needs of healthcare providers, CareCloud is very responsive to MD input to make it progressively more user friendly and useful in the clinical setting. The I-phone app is extremely helpful when away from the office.

Only con would be that it is a cloud-based system, meaning that the main frustrations develop when we have issues with internet access (obviously no fault of the software, but rather our local issues). The advantage of a cloud-based system is the constant updates, but access is occasionally a problem in my office.

I feel it’s easy to use and has some good features that make my job easier. Customer support has been good whenever we have needed them. And being a very small office; we like the fact we can choose the options that we need, but not pay for things we don’t need.

There are still some things that we would really like to see happen, one of which is having the integrated labs show in the note without having to manually post them.

Obrigado!

Helpful support. Cost of running this system is reasonable. It was very easy to learn.

My practice is primarily Worker's Compensation and a lot of features I could use are not available.

Pros definitely over weight the cons. Only superusers or power users will notice a little drag, but it is not enough to effect business production.

Appointments scheduling and rescheduling is easy with the total appts on the screen, no reports to run. Ability to create customized schedules per doctor or per location your choice with block time that does not count as an appointment.

Flash based, so sometime load time may take a tad bit longer. this doesn't happen alot and it basically resolves its self as internet traffic varies. its like posting on facebook, most of the time it happens instantly, sometimes it drags a little bit.

Great system.

Ease of Use, Apps that are intuitive and helpful without having to dive down. all documents are attached to the account without having to use outside processes.

Having more drill down reporting would be nice. PM tasking feature that is truly a work list would be nice.

their tech support will stay on the phone as long as needed and REALLY work on finding the trouble spot and then FIX it so you can be up and running again

works great and runs dependably, they keep you informed of any outages, community page to post questions and get answers from other users

would like affordable and cheap voice control input to avoid typing and to make product even greater

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart. I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them.

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

I like the ease of use. The way the program is set up flows well and is easy to navigate. If I had/have questions, the support center has always been so helpful.

I would love to be able to have access to the billing and claims app on an iPad, so that I can fix errors and submit claims from anywhere.

My Care Cloud Account Representative. She is so helpful and a resource.

In Oregon we have Coordinated Care Organizations for Medicaid. Each of these CCO has contracts for the individual medical, dental, and mental health insurance carriers that is not listed. If the carrier is not listed or has a change of mailing address they are slow to verify the information given to Care Cloud.

Just had a site visit and was so impressed with the expertise of my client manager and the care they have for my account.

some delays at times with processing claim denials and timely filing issues, perhaps could be a better way to communicate with the collectors, or have more collectors working the denials so that they end up being responded to more timely.

The product is very intuitive and user friendly. The claims and collection follow up is very well designed. The best part is the customer support.

Some updates wanted by many customers seem to be slow in coming--like the revision of statements. If there is a reason this has been put off for so long I think it would be helpful to briefly explain to users why

I am the only person that works in my office. I feel much more comfortable now that I know I have someone to talk to if I have a problem. I just pick up the phone and my help is there. It feels as if I actually have someone else in my office to help me solve problems.

At times its hard to get in touch with the help center. I am an impatient person and think I should get help at the touch of a button however, I understand they are helping others and they always return my call.

I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my experience, the CareCloud staff and employees have made great effort to build a system that conforms to good patient flow and ease of use. The color coding gives the program appeal and is a useful tool as well. As the Coder/Biller can tell you, having the providers chose the right ICD 9 code makes my job a lot easier. It helps us to get our claims settled much quicker with a higher first time pass rate. We believe that we are just achieving a small percentage of what CareCloud can do for us in the long run. I look forward to a long relationship with CareCloud so we can become subject matter experts.

I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

We are a three physician rheumatology practice in Miami Beach, Florida and have been electronic since 2004. Our experiences until CareCloud were frustrating, to say the least. Our previous EHR/PM system was horrible, despite being one of the biggest names around. It was (and remains) a legacy system, saddled with screens that were full of checkboxes and devoid of any intuitive menus. Simple tasks would take multiple clicks, and that's if you spent hours doing the training to learn what those clicks were. Our accounts receivable was ballooning, the result of a practice management system that would reassure us that claims had gone through, only later to learn when drilling down that they were still being held by the system or somewhere lost by the clearinghouse, which was another nightmare. In short, we were through with this system.

Life Adventures Counseling & Consulting, LLC is a unique organization because it provides both office and off-site outpatient mental health services. Billing is a complex mixture of private pay, health insurance, and employee assistance programs. Additionally, some services are provided by Interns who share the office space. I was looking for a solution that was MAC compatible, available off-site, provided scheduling of both the practitioner as well as space, provided billing and reporting options, and allowed me to monitor progress notes electronically. Prior to CareCloud, we were using several different systems, logging into each providers electronic system to bill, and scheduling by a paper calendar! Since implementing CareCloud in June, my administrative costs have been reduced by 50% and productivity has increased by 20%. The implementation team was extraordinarily helpful to both explain the program and create the customizations we needed to be successful. The learning curve is so quick, that despite turnover rate of Interns, it is easy to manage. They can be at a functional level in only two hours! Plus, with all of the electronic learning opportunities at the CareCloud site, they are increasing their understanding of the business side of mental health as well. The response from the customer support is always quick, friendly, and easy to implement. I look forward to being able to access the site with our iPads!