Categorie:
Plataformas de adoção digital /
Software de personalização /
UX Software /
Appcues Reveja
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Excelente | |
Boa | |
Média | |
Mau | |
Horrível |
O Appcues facilita a entrega de experiências excepcionais ao usuário em escala, levando a clientes mais felizes e acelerando o crescimento dos negócios. Usando nossa Plataforma de Crescimento Orientada a Produtos, qualquer pessoa pode publicar experiências bonitas e personalizadas no produto em minutos, medir o impacto nos principais resultados dos negócios e saber quando e como intervir com um ponto de contato humano.
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Comentário deixado em 04/10/2020
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It has greatly improved our user onboarding and has been of big help in reducing the workload of our support staff.
I have enjoyed the experience with Appcues from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless.
It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system.
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Comentário deixado em 04/09/2020
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We love the product and use it to highlight new features and appcues.
Works great to highlight new features and new app store apps.
Cost per user is prohibitive when implementing at large enterprises.
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Comentário deixado em 04/09/2020
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Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement.
The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.
The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.
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askDANTE
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Sana Commerce
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FacileThings
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FreshMail
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Webhose.io
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Comentário deixado em 04/08/2020
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Appcues has been nothing but a pleasure to work with. The continue to add features, analytics, and tools to help augment the process of onboarding new users into our web applications.
Appcues lets you implement user onboarding features (i.e. help tooltips, feature tours, announcements, etc.) into your application, on-the-fly, without the need to implement those features directly into your code, thus no dev, QA, to prod traversal. Simply open the Appcues console, create a new appcue (e.g. modal, tooltip, etc.) or modify an existing one, choose where to deploy it to, and you're done.
There's very little NOT to like about Appcues, but the fact that you're relying on a 3rd party is about the only thing that I don't like, but that's a very VERY small price to pay in order to implement user onboarding features.
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Comentário deixado em 04/07/2020
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We've had easy setups and fast deployments to our production environments. Customer support has been helpful.
Being able to maintain our workflows using the Chrome Browser extension
Setting it up in all of our environments. But we understand it is necessary for them to understand what app is being accessed.
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Comentário deixado em 04/05/2020
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We definitely need this for effective communication with our clients. When a new feature is released, this is the easiest way to show functionality and train our users on best practices. It definitely cuts out useless emails and gives people the information they need exactly where they need it. Overall a great UI and great support through Appcues.
I love that things are always improving. The product updates and new features released are always relevant and well thought out. When we first starting using the system the functionality was good, but over the past year they have continued to make things easier.
Not sure I have an answer for this. Maybe some more robust reporting could be developed, but what is there now is more than adequate.
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Comentário deixado em 04/05/2020
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We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.
It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.
The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.
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Comentário deixado em 04/03/2020
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Comentário deixado em 04/02/2020
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Overall it's been a positive experience and the company has been very responsive to any bugs or feature requests.
Appcues provides a simple solution to display messages to your users at the right time. It gives a variety of ways to gather insights and their new "flywheel" gives good education on product adoption.
Appcues helps with the majority of our flows but there are some challenges with customizing some flows to work correctly. There is also an issue between our platforms which prevents us from using the checklist feature.
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Comentário deixado em 04/01/2020
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We've had a great experience with Appcues. We managed to double our won deals with the product tours. Additionally to the product being awesome, the staff has been superb too.
The Chrome extensions makes it to easy to create new flows.
Would love a deeper integration with Intercom.
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Comentário deixado em 04/01/2020
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Comentário deixado em 04/01/2020
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Overall fantastic.
Ease of use, very intuitive, but if I run into any issues the support is top notch and very responsive.
The document library can be difficult to find what I need at times, I usually like to find the answers myself.
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Comentário deixado em 03/31/2020
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They obviously are masters in this domain of user onboarding. I read their content for 6 months before implementing.
Appcues is very simple to use, and depending on your situation should be easy to implement in your website/product.
Not much, so I'll have to nitpick here. Sometimes when you're building a flow the buttons can lock and you'll have to refresh your page. Not too big of a deal and doesn't happen too often. A bug I'm sure will be fixed.
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Comentário deixado em 03/31/2020
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A Appcues foi excelente para comunicar com eficiência aos clientes atuais sobre novos recursos, atualizações ou problemas com a queda da nossa plataforma. Até agora, gostamos de usá-lo, mas precisamos aproveitar melhor todas as maneiras pelas quais ele pode ser implementado por diferentes departamentos. Descobrimos que a interação de nossos usuários com o Appcues foi bem menor do que gostaríamos, mas procuramos melhorar a adoção.
O Appcues nos permite adicionar facilmente mensagens no aplicativo a nossos clientes para integração, anúncios de novos recursos, relatórios de interrupções e pesquisas / feedback. A interface deles fica sobre o nosso aplicativo, para que possamos adicionar vários fluxos e sugestões sem precisar incomodar nossa equipe de engenharia. Existem ótimos recursos de relatórios e uma boa quantidade de personalização por meio de sua API e sua nova integração com o Salesforce.
The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.
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Comentário deixado em 03/26/2020
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We've greatly improved the effectiveness of onboarding new users. Also, the tools provided by Appcues have made it possible to offer in-system tutorial to our users which has reduced the load of our support team while keeping the quality of our service level high.
Appcues is really easy to use and makes creating flows to onboard users very engaging and pleasurable. I also enjoy the fact that I can customize the experience to match our brand design.
Steep price hike last year that made us evaluate whether to continue using the service. But the value we get from using the software outweighed the price hike.
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Comentário deixado em 03/26/2020
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Very pleasurable experience with learning to use the product and sharing it with our customers, to using the help desk, and getting help from support persons.
Appcues has been a great resource to our organization in engaging and teaching our customers! It has helped to grow our product adoption metrics and the new improvements make it easy for us to create campaigns on the fly!
In the beginning, there were features that were missing such as highlighting options and segmentation, but they have continuously improved the product over time.
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Comentário deixado em 03/25/2020
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It has been great we have released walk through for customers to be guided through our site. We also launched a new feature and used a flow to provide information about the coming soon feature release.
Our customers have provided a lot of positive feedback using our walk through flows. Easy to building using the Appcues builder along with great setting options to target and segment when/who the flows go to.
Not many cons only a few small thing in the builder like no spell check, spaces in the text sometimes don't show on the published flow so we would have to edit the flow delete a space and add a space for it to show in the published flow. Not a big issue though.
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Comentário deixado em 03/24/2020
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Excelente produto, fácil de usar
Easy to use and integrate with your platform
Have to create different flows for different languages
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Comentário deixado em 03/24/2020
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Excellent way to have low or no-touch onboarding of new customers. Experienced a quick uptick in customers who see the value of our product much faster and ultimately keep renewing their subscriptions. Also, seen ROI in reduced support tickets.
We use AppCues to help on-board new customers and essentially walk them through their account setup. We've seen a major increase in customers getting up and running much faster on their own. This has reduced the load on our account managers and tech support who previously spent much of their time doing live on-boarding wit new customers - sometimes multiple times per customer when customer had multiple uses who each had different questions at different times.
The onboarding of AppCues itself was difficult. It took me a lot of sessions with the AppCues staff to get it setup properly on our site. The tool is so robust that I frequently found myself down rabbit holes just trying to get one element set up. They did offer a lot of live support - but I wish it was more intuitive and easy to use on my own.
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Comentário deixado em 03/23/2020
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Comentário deixado em 03/23/2020
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Marketing, clarity, training in using our products, announcements, and surveys. It's a gamechanger.
I like that when we make a change in our portal and there is a glitch I can just pop over to Appcues and send everyone that goes to that page an alert. I also use it in training and marketing efforts. It's amazing.
I don't struggle with Appcues in any way. It's very easy to use and straightforward.
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Comentário deixado em 03/22/2020
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Incredible customer service. Really go above and beyond to resolves any issues and provide comprehensive solutions to your problems.
-Extremely easy to implement
Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that (e.g. on click of this button, show this alert)
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Comentário deixado em 03/22/2020
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Great software that has helped us improve our onboarding experience and improve activation and retention.
We use Appcues for onboarding and additional/new feature education. Creating new flows is easy and the product provides excellent visibility into what users are seeing and how they are behaving. The integration with amplitude has also been valuable for our team.
The initial learning curve was somewhat steep, but the team was incredibly helpful with set up and support
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Comentário deixado em 03/22/2020
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Comentário deixado em 03/21/2020
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Comentário deixado em 03/20/2020
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Comentário deixado em 03/19/2020
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Excellent all around, product, support, value, etc.
Saves us tons of development time. With constantly evolving onboarding flows, we needed a way to me more efficient. Appcues was the answer.
Performance of builder could be better- it can be quite slow.
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Comentário deixado em 03/19/2020
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My overall experience with Appcues has been great. It has helped us get honest customer feedback which has helped us improve our product and better serve our customers.
The best part about using appcues is to get honest customer feedback and comments in the most smooth and easy way, which would otherwise be very difficult using any other medium.
There is nothing as such I dislike or least like about Appcues.
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Comentário deixado em 03/19/2020
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Comentário deixado em 03/19/2020
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We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!
Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.
I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.
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Comentário deixado em 03/18/2020
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We haven't launched it yet, but we hope to cut down on trouble tickets and customer support phone calls.
Customization. I can match it to my app so it looks native.
It's very robust and the features take a while to learn.
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Comentário deixado em 03/18/2020
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I mostly use AppCues for in-app user messaging about product releases, important announcements, and notification of planned software downtime.
I'm especially fond of how easy the AppCues interface is to use. It makes executing upon in-app messaging programs (via slide-outs and modals) a breeze, and adding training elements (hover-overs and tool-tips) can be done in a snap.
Occasionally the app will "stick" and metrics will be slow to populate - but that's probably due to user impatience more than anything else.
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Comentário deixado em 03/15/2020
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Excellent onboarding experience with great content (help center and appcues academy).
It is very easy to use once you've implemented the script. You can personalized the tooltips and modales.
The builder can be slow and a bit buggy. The flow itself on our website is also a bit slow - and does not work if your customers has an ad-blocker installed.
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Comentário deixado em 03/15/2020
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Amazing, the support we get is great, The rep is always there to offer us help when we need it.
So simple to use but it looks amazing and the customer service is 5*
Nada.
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Comentário deixado em 03/15/2020
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Appcues has been a total game changer for our company. Since we’ve started really leaning into a proactive in-app messaging strategy leveraging Appcues, we’ve seen a significant uptick in user engagement, lead generation, and it’s created a new channel for us to collect user feedback faster and more effectively. The platform is so easy to use, and we’re loving the integration with Heap which has allowed us to deeply understand how our users engage with our flows. I would recommend Appcues to any organization looking to ramp up their user engagement.
Ease of use, design customization options, segments and checklist features
Sometimes impressions and completion rates are inconsistent with the data we see in Heap
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Comentário deixado em 03/15/2020
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We've enjoyed using Appcues and learning from their wealth of companion resources, especially the Onboarding Academy. We've become a better team and been forced to think more about our customers' viewpoints and experience. Appcues support and their Customer Success reps are also knowledgeable and a pleasure to work with. The company is not only helpful, but fun as well!
Appcues is pretty easy to learn and use and very flexible and powerful. It's easy to customize for our tool and brand, and provides a way to onboard our users in a scalable way without taking up precious developer time.
It can be a little tricky to use, especially when we get into more complicated use cases. There are occasional bugs (although they are typically fixed quickly).
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Comentário deixado em 03/13/2020
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Appcues has come in hugely instrumental during our first and second quarter this year, both from a planning and execution standpoint. We became Appcues customers towards end of Feb, 2019 and by March we had launched our first big initiative with a team as lean as 2 and half people. Since then, we have been able to launch 2 additional initiatives. Both of which have created great awareness within our customer base. And we continue to monitor the impact and adoption. All this was also possible because of their great customer service that helped walk us through every step.
1) The Ease of building and launching
I would like a more indepth analytical Insights displayed within the Appcues UI itself. Currently we get a high-level view within Appcues and for a more detailed view, we require to download a .csv or excel file which is a bit cumbersome.
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Comentário deixado em 03/13/2020
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We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.
Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!
There are one or two UX improvements I would make but overall I can't say there is much I dislike!
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Comentário deixado em 03/12/2020
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Support tickets from first-time users have been almost eliminated as a result of using Appcues. This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate.
Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin.
Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need!
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Comentário deixado em 03/11/2020
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It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.
Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.
That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.
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Comentário deixado em 02/04/2020
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Comentário deixado em 01/21/2020
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Overall im having a great experience with Appcues, its simple and it works.
It is easy to use and simple to understand. I started to work with it in one day and in the other i was super used to already. Great ux, you can customize it a lot and work with the html and css.
There are a few bugs during the flow building, and its a bit slow somethimes. What i really dont like is that i cant open the flows in other tabs (with the right button of the mouse), it has to be in one tab only (or launch in mutiple tabs the appcues site).
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Comentário deixado em 12/04/2019
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My team uses Appcues to get feedback from customers But we are beginning to branch out and use it to guide them through onboarding. I've learned so much from their resources & have begun to align our customer groups with their product-led growth wheel.
Appcues does a great job of making their tool accessible. I love being able to build flows inside my app, it helps me step into my users' shoes.
The only thing I don't like about Appcues is that my team doesn't use it as much as they should.
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Comentário deixado em 11/21/2019
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Comentário deixado em 09/30/2019
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We've had a great experience overall. Our sales rep was extraordinarily patient with us while we got things configured and the team has followed through with their promise to make an Intercom email campaign integration possible.
We recently got our Appcues onboarding survey to create tags on our intercom users, in order to use their feedback for email campaign customization. This is a really helpful feature that we needed and couldn't get from other solutions.
We wish that we could have more in-app dashboard visibility of the analytics. Right now it's mostly limited to CSV exports.
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Comentário deixado em 09/18/2019
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Very happy with my experience. The team we worked with was great and very informative/helpful.
Easy to get started and easy to edit along the way. You're not stuck with anything you create and can continually inetrate based on user interactions with your product.
Difficult to use the checklist due to changing URLs within an application.
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Comentário deixado em 09/13/2019
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Comentário deixado em 09/12/2019
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Comentário deixado em 07/23/2019
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Comentário deixado em 07/17/2019
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Overall I love Appcues and think they are in the right direction with continued innovation both on product development and thought leadership.
Great software to help users learn how to use your Software. Very easy to set up and use. Tons of innovations and changes since I started with the company in a short time.
The only cons came early on when setting it up but all have been resolved now as it is much easier to use and intuitive.
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Comentário deixado em 07/12/2019
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Comentário deixado em 06/28/2019
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Onboarding customers
1. Robust product tour designer has many customization options
1. No integration with MadCap Flare
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Comentário deixado em 06/28/2019
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We have a complex product with a number of different features and steps for set-up. Appcues helps us guide our customers through this process and allows our customer experience team to make improvements as we see the need for them.
I like how intuitive it is to use! I like that when I want to make improvements to how my customers start engaging with the product, I can do that without going to my product team.
I don't have a lot of cons here. It was difficult to get set up at first because we were used to a different product, but that's pretty normal. Now the whole team finds it user friendly.
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Comentário deixado em 06/27/2019
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Comentário deixado em 06/25/2019
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We were able to improve first month retention by 20% using appcues. It's ability to quickly iterate various flows to improve our on-boarding and activation are a game changer and don't require additional designers/engineers on staff. Furthermore, we also use it for in app announcements and NPS.
Ease of set up, analytics, educational content, ability to quickly iterate and experiment
Chrome extension is sometimes buggy but it's gotten much better as of late. Additionally, there are no integrations out for email providers.
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Comentário deixado em 06/11/2019
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Comentário deixado em 06/11/2019
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It has helped us to onboard and announce new features.
Ease of use and helpful how to materials. Also that I had to use very little of our developer time.
Analytics is bit basic to get quick reports. CSV export helps bit.
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Comentário deixado em 06/04/2019
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Great team, great product, easy to use. Overall a very positive experience!
Appcues is fantastic, it's easy to setup and create flows for customers to onboard with. We've set up several "choose your own adventure" style onboarding flows. This way our customers can get to the information they want quickly, and also they have a way to come back and learn more later. With this approach they discover new functionality and use-cases for our product, which increases stickiness over time.
I've provided their team with feedback, and they improved it, nothing further to add for our use-cases.
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Comentário deixado em 05/23/2019
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We have used Appcues in a couple of different ways. We have used it to simply support the launch of a new solution or an enhancement, to provide targeted support during beta testing, and to provide reminders and updates to users. We have barely scratched the surface, and eve have plans to create a "choose your own adventure" set of flows, that allows users to select the amount of detail in a walk through based on their comfort level with our applications. We have seen amazing results in the impact on tickets coming into our Customer Support team.
In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of use.
One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult.
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Comentário deixado em 05/23/2019
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Comentário deixado em 03/31/2019
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it excellent. makes each step of the process so streamlines and as per exact needs. highly recommended
its very ease to use. allows me to test different hypotheses so dynamically.
Nothing significance comes to mind but analytics could be better
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Comentário deixado em 03/26/2019
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As a product-led company, we want our product to be the major growth lever for our business. The end-game is having a product that represents itself. Appcues allows us to do just that.
It is highly intuitive to use. And allows you to engage with your users and guide them through your software. We for instance wouldn’t have thought of offering a free trial without Appcues.
The reporting can be improved. You now only see aggregate data and not stats of individual users.
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Comentário deixado em 03/20/2019
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Ability to setup customised product walkthroughs and tooltips without having engineering resources involved is great
Easy to setup and use, with a variety of options ie. modals, slideouts, NPS, tooltips, blinkers
It would be great if there was a way to preview how the flows appear in different browsers. I once went to visit a user and the flow looked stretched in
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Comentário deixado em 03/19/2019
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Comentário deixado em 02/28/2019
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Comentário deixado em 12/18/2018
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Appcues have a great team of people driving the business forward. They are always willing to listen to our ideas and feedback. It's a pleasure to see the product regularly moving forward every month.
Software is changing and new capabilities arriving all the time.
There is no API for downloading the flow data. I have to manually download CSV files. If I could have an simple API we can load the data into our BI tool for further analysis.
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Comentário deixado em 12/17/2018
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Comentário deixado em 11/27/2018
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1. New user onboarding
Features we use at work most are - 1. Easy onboarding for our users. We use it's conditions from matching URLs to Segment events and properties. 2. NPS surveys. Integrated alongside Zapier for automation and you are set. 3. Feature announcements. Every release planning consists of us creating beautiful flows to onboard our users to newly released features.
Although it's very subjective, i like the older UI better than the new one. Also, i would like the option to replicate a flow and change it's URL.
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Comentário deixado em 11/02/2018
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Lovely. I'm a fan!
How they reinvest into R & D. The product had blossomed over the last year and I'm really impressed how they build new features and improve the old ones. It's really easy to use and takes away the previous barriers between dev and our customer facing teams when it comes to announcing product changes.
They need some more work on integrations with Intercom. We had to figure out a hack to get proper NPS tags in Intercom.
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Comentário deixado em 10/23/2018
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Appcues has given us the process and tools to really change the game of onboarding our users
Easy and fun to use, great support available from appcues team
The learning curve is a bit steep at times
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Comentário deixado em 08/05/2018
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Comentário deixado em 06/19/2018
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I like to use the product to educate users with workflows through the product. It uses clear hotspots to guide the user journey. It also allows users to pick up where they left off when it's more convenient for them.
Appcues has a couple of cool options for user guidance within your software. You can run workflows like introduce new features, walking users through updates, or even popping up modals based on usage.
There are limits to what Appcues can do. As a marketer, I'm still waiting for it to integrate into HubSpot, so I can run campaigns based off of how users have engaged with the product.
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Comentário deixado em 10/13/2017
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Comentário deixado em 09/14/2017
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Comentário deixado em 01/17/2017
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Once implemented via segment, I can handle the entire process of creating, publishing, and reporting on different in-app experiences from onboarding tutorials, upsell campaigns, or as a channel for user feedback.
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