It has greatly improved our user onboarding and has been of big help in reducing the workload of our support staff.

I have enjoyed the experience with Appcues from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless.

It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system.

We love the product and use it to highlight new features and appcues.

Works great to highlight new features and new app store apps.

Cost per user is prohibitive when implementing at large enterprises.

Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement.

The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.

The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.

Appcues has been nothing but a pleasure to work with. The continue to add features, analytics, and tools to help augment the process of onboarding new users into our web applications.

Appcues lets you implement user onboarding features (i.e. help tooltips, feature tours, announcements, etc.) into your application, on-the-fly, without the need to implement those features directly into your code, thus no dev, QA, to prod traversal. Simply open the Appcues console, create a new appcue (e.g. modal, tooltip, etc.) or modify an existing one, choose where to deploy it to, and you're done.

There's very little NOT to like about Appcues, but the fact that you're relying on a 3rd party is about the only thing that I don't like, but that's a very VERY small price to pay in order to implement user onboarding features.

We've had easy setups and fast deployments to our production environments. Customer support has been helpful.

Being able to maintain our workflows using the Chrome Browser extension

Setting it up in all of our environments. But we understand it is necessary for them to understand what app is being accessed.

We definitely need this for effective communication with our clients. When a new feature is released, this is the easiest way to show functionality and train our users on best practices. It definitely cuts out useless emails and gives people the information they need exactly where they need it. Overall a great UI and great support through Appcues.

I love that things are always improving. The product updates and new features released are always relevant and well thought out. When we first starting using the system the functionality was good, but over the past year they have continued to make things easier.

Not sure I have an answer for this. Maybe some more robust reporting could be developed, but what is there now is more than adequate.

We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

It has been super helpful with our in-platform education for our users. I find the analytics very helpful.

Sometimes it takes some investigation to get flows working as they should or they work inconsistently when building but we've been able to push through.

Overall it's been a positive experience and the company has been very responsive to any bugs or feature requests.

Appcues provides a simple solution to display messages to your users at the right time. It gives a variety of ways to gather insights and their new "flywheel" gives good education on product adoption.

Appcues helps with the majority of our flows but there are some challenges with customizing some flows to work correctly. There is also an issue between our platforms which prevents us from using the checklist feature.

We've had a great experience with Appcues. We managed to double our won deals with the product tours. Additionally to the product being awesome, the staff has been superb too.

The Chrome extensions makes it to easy to create new flows.

Would love a deeper integration with Intercom.

Appcues is cost effective, ease of use and they are continually making improvements to the platform.

Appcues can be a tiny bit buggy at times but it's improving week by week. I find making changes to style templates to a group of flows can time consuming- it has to be done one flow at a time.

Overall fantastic.

Ease of use, very intuitive, but if I run into any issues the support is top notch and very responsive.

The document library can be difficult to find what I need at times, I usually like to find the answers myself.

They obviously are masters in this domain of user onboarding. I read their content for 6 months before implementing.

Appcues is very simple to use, and depending on your situation should be easy to implement in your website/product.

Not much, so I'll have to nitpick here. Sometimes when you're building a flow the buttons can lock and you'll have to refresh your page. Not too big of a deal and doesn't happen too often. A bug I'm sure will be fixed.

A Appcues foi excelente para comunicar com eficiência aos clientes atuais sobre novos recursos, atualizações ou problemas com a queda da nossa plataforma. Até agora, gostamos de usá-lo, mas precisamos aproveitar melhor todas as maneiras pelas quais ele pode ser implementado por diferentes departamentos. Descobrimos que a interação de nossos usuários com o Appcues foi bem menor do que gostaríamos, mas procuramos melhorar a adoção.

O Appcues nos permite adicionar facilmente mensagens no aplicativo a nossos clientes para integração, anúncios de novos recursos, relatórios de interrupções e pesquisas / feedback. A interface deles fica sobre o nosso aplicativo, para que possamos adicionar vários fluxos e sugestões sem precisar incomodar nossa equipe de engenharia. Existem ótimos recursos de relatórios e uma boa quantidade de personalização por meio de sua API e sua nova integração com o Salesforce.

The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

We've greatly improved the effectiveness of onboarding new users. Also, the tools provided by Appcues have made it possible to offer in-system tutorial to our users which has reduced the load of our support team while keeping the quality of our service level high.

Appcues is really easy to use and makes creating flows to onboard users very engaging and pleasurable. I also enjoy the fact that I can customize the experience to match our brand design.

Steep price hike last year that made us evaluate whether to continue using the service. But the value we get from using the software outweighed the price hike.

Very pleasurable experience with learning to use the product and sharing it with our customers, to using the help desk, and getting help from support persons.

Appcues has been a great resource to our organization in engaging and teaching our customers! It has helped to grow our product adoption metrics and the new improvements make it easy for us to create campaigns on the fly!

In the beginning, there were features that were missing such as highlighting options and segmentation, but they have continuously improved the product over time.

It has been great we have released walk through for customers to be guided through our site. We also launched a new feature and used a flow to provide information about the coming soon feature release.

Our customers have provided a lot of positive feedback using our walk through flows. Easy to building using the Appcues builder along with great setting options to target and segment when/who the flows go to.

Not many cons only a few small thing in the builder like no spell check, spaces in the text sometimes don't show on the published flow so we would have to edit the flow delete a space and add a space for it to show in the published flow. Not a big issue though.

Excelente produto, fácil de usar

Easy to use and integrate with your platform

Have to create different flows for different languages

Excellent way to have low or no-touch onboarding of new customers. Experienced a quick uptick in customers who see the value of our product much faster and ultimately keep renewing their subscriptions. Also, seen ROI in reduced support tickets.

We use AppCues to help on-board new customers and essentially walk them through their account setup. We've seen a major increase in customers getting up and running much faster on their own. This has reduced the load on our account managers and tech support who previously spent much of their time doing live on-boarding wit new customers - sometimes multiple times per customer when customer had multiple uses who each had different questions at different times.

The onboarding of AppCues itself was difficult. It took me a lot of sessions with the AppCues staff to get it setup properly on our site. The tool is so robust that I frequently found myself down rabbit holes just trying to get one element set up. They did offer a lot of live support - but I wish it was more intuitive and easy to use on my own.

This is a great product that is easy to use and customize for your team and software. It makes the onboarding process so much easier!

The only thing is that it is time intensive at the front end to make sure you get it set up correctly, but it is worth it!

Marketing, clarity, training in using our products, announcements, and surveys. It's a gamechanger.

I like that when we make a change in our portal and there is a glitch I can just pop over to Appcues and send everyone that goes to that page an alert. I also use it in training and marketing efforts. It's amazing.

I don't struggle with Appcues in any way. It's very easy to use and straightforward.

Incredible customer service. Really go above and beyond to resolves any issues and provide comprehensive solutions to your problems.

-Extremely easy to implement

Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that (e.g. on click of this button, show this alert)

Great software that has helped us improve our onboarding experience and improve activation and retention.

We use Appcues for onboarding and additional/new feature education. Creating new flows is easy and the product provides excellent visibility into what users are seeing and how they are behaving. The integration with amplitude has also been valuable for our team.

The initial learning curve was somewhat steep, but the team was incredibly helpful with set up and support

Great, great tool. Easy to use and very useful. Appcues makes our work much easier and helps us connect in a better way with our users. I highly recommend working with Appcues. Everything you need to do, will take just minutes.

No cons. It's great working with Appcues.

If you are looking for a tool to help you improve your product experience, onboarding, feature adoption and activation metrics WITHOUT any dev efforts - AppCues is for you! Love it! It helped us increate activation, engagement and retention rates on our SaaS platform, while saving dev resources and giving us the agility to refine our flows at any point!

There are some things that require dev time (triggering events etc) that are needed in order to make the most out of the platform.

We use the Appcues chrome extension a lot as well as the flow builder. This allows me at the drop of dime to start sketching out meaningful ways to communicate with our users, right on the page that I intend it to be show. Incredible, useful smart and creative tool! We love the metrics we get each of our flows, we love the targeting capability and clean design as well. This is a winner.

No branching logic when creating forms. Adding analytics to help measure user conversion via these modals would be sweet!

Excellent all around, product, support, value, etc.

Saves us tons of development time. With constantly evolving onboarding flows, we needed a way to me more efficient. Appcues was the answer.

Performance of builder could be better- it can be quite slow.

My overall experience with Appcues has been great. It has helped us get honest customer feedback which has helped us improve our product and better serve our customers.

The best part about using appcues is to get honest customer feedback and comments in the most smooth and easy way, which would otherwise be very difficult using any other medium.

There is nothing as such I dislike or least like about Appcues.

It's so easy to set up amazing tooltips in our app. It requires VERY little technical knowledge and gives you tons of power.

It's expensive!! All of the tools in this category are, and this is the best one, but a price break would be very helpful for smaller teams. Maybe a different price structure?

We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

We haven't launched it yet, but we hope to cut down on trouble tickets and customer support phone calls.

Customization. I can match it to my app so it looks native.

It's very robust and the features take a while to learn.

I mostly use AppCues for in-app user messaging about product releases, important announcements, and notification of planned software downtime.

I'm especially fond of how easy the AppCues interface is to use. It makes executing upon in-app messaging programs (via slide-outs and modals) a breeze, and adding training elements (hover-overs and tool-tips) can be done in a snap.

Occasionally the app will "stick" and metrics will be slow to populate - but that's probably due to user impatience more than anything else.

Excellent onboarding experience with great content (help center and appcues academy).

It is very easy to use once you've implemented the script. You can personalized the tooltips and modales.

The builder can be slow and a bit buggy. The flow itself on our website is also a bit slow - and does not work if your customers has an ad-blocker installed.

Amazing, the support we get is great, The rep is always there to offer us help when we need it.

So simple to use but it looks amazing and the customer service is 5*

Nada.

Appcues has been a total game changer for our company. Since we’ve started really leaning into a proactive in-app messaging strategy leveraging Appcues, we’ve seen a significant uptick in user engagement, lead generation, and it’s created a new channel for us to collect user feedback faster and more effectively. The platform is so easy to use, and we’re loving the integration with Heap which has allowed us to deeply understand how our users engage with our flows. I would recommend Appcues to any organization looking to ramp up their user engagement.

Ease of use, design customization options, segments and checklist features

Sometimes impressions and completion rates are inconsistent with the data we see in Heap

We've enjoyed using Appcues and learning from their wealth of companion resources, especially the Onboarding Academy. We've become a better team and been forced to think more about our customers' viewpoints and experience. Appcues support and their Customer Success reps are also knowledgeable and a pleasure to work with. The company is not only helpful, but fun as well!

Appcues is pretty easy to learn and use and very flexible and powerful. It's easy to customize for our tool and brand, and provides a way to onboard our users in a scalable way without taking up precious developer time.

It can be a little tricky to use, especially when we get into more complicated use cases. There are occasional bugs (although they are typically fixed quickly).

Appcues has come in hugely instrumental during our first and second quarter this year, both from a planning and execution standpoint. We became Appcues customers towards end of Feb, 2019 and by March we had launched our first big initiative with a team as lean as 2 and half people. Since then, we have been able to launch 2 additional initiatives. Both of which have created great awareness within our customer base. And we continue to monitor the impact and adoption. All this was also possible because of their great customer service that helped walk us through every step.

1) The Ease of building and launching

I would like a more indepth analytical Insights displayed within the Appcues UI itself. Currently we get a high-level view within Appcues and for a more detailed view, we require to download a .csv or excel file which is a bit cumbersome.

We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.

Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!

There are one or two UX improvements I would make but overall I can't say there is much I dislike!

Support tickets from first-time users have been almost eliminated as a result of using Appcues. This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate.

Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin.

Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need!

It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.

Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.

That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.

I love how easy it is to create multiple guides to share with our customers in our platform. The extension makes this process extremely simple and seamless.

The builder takes some time to navigate and learn the ins and outs but it super helpful once you get the hang of it.

Overall im having a great experience with Appcues, its simple and it works.

It is easy to use and simple to understand. I started to work with it in one day and in the other i was super used to already. Great ux, you can customize it a lot and work with the html and css.

There are a few bugs during the flow building, and its a bit slow somethimes. What i really dont like is that i cant open the flows in other tabs (with the right button of the mouse), it has to be in one tab only (or launch in mutiple tabs the appcues site).

My team uses Appcues to get feedback from customers But we are beginning to branch out and use it to guide them through onboarding. I've learned so much from their resources & have begun to align our customer groups with their product-led growth wheel.

Appcues does a great job of making their tool accessible. I love being able to build flows inside my app, it helps me step into my users' shoes.

The only thing I don't like about Appcues is that my team doesn't use it as much as they should.

It helps guide you through the process of building a great onboarding experience.

Sometimes it would not work on computers that have ad blockers.

We've had a great experience overall. Our sales rep was extraordinarily patient with us while we got things configured and the team has followed through with their promise to make an Intercom email campaign integration possible.

We recently got our Appcues onboarding survey to create tags on our intercom users, in order to use their feedback for email campaign customization. This is a really helpful feature that we needed and couldn't get from other solutions.

We wish that we could have more in-app dashboard visibility of the analytics. Right now it's mostly limited to CSV exports.

Very happy with my experience. The team we worked with was great and very informative/helpful.

Easy to get started and easy to edit along the way. You're not stuck with anything you create and can continually inetrate based on user interactions with your product.

Difficult to use the checklist due to changing URLs within an application.

Thanks to appcues we were able to get a more direct and friendly communication with our online users.

I can't think of anything. Maybe the user interface is too busy, even though they changed their design recently.

It’s ease of use in getting customers on board, and data it provides back to us

Sometimes the plugin is clunky, would like to be able to generate more reports in app rather than exporting to csv

Appcues is a fantastic tool to target users in your Webapp/mobile app and notify them and/or train them. I like that it takes less than 5 minutes to get the hang of using the chrome extension and you are building complex flows and targeting users. The reporting is great as well, and allows you to make easy business decisions.

I wish there was a bit more customization options for look and feel of the modals. I'm not always content with the look without quite a bit of tweaking.

Overall I love Appcues and think they are in the right direction with continued innovation both on product development and thought leadership.

Great software to help users learn how to use your Software. Very easy to set up and use. Tons of innovations and changes since I started with the company in a short time.

The only cons came early on when setting it up but all have been resolved now as it is much easier to use and intuitive.

Ease of use, distributed responsibility where literally anyone on our product or marketing team can launch a new flow.

Responsive is not their strong suit (yet - we are told it's in process). We have to duplicate our flows on mobile and desktop and adjust accordingly.

Onboarding customers

1. Robust product tour designer has many customization options

1. No integration with MadCap Flare

We have a complex product with a number of different features and steps for set-up. Appcues helps us guide our customers through this process and allows our customer experience team to make improvements as we see the need for them.

I like how intuitive it is to use! I like that when I want to make improvements to how my customers start engaging with the product, I can do that without going to my product team.

I don't have a lot of cons here. It was difficult to get set up at first because we were used to a different product, but that's pretty normal. Now the whole team finds it user friendly.

AppCues is so easy to use! This tool has had a huge impact in our ability to improve and experiment with our app experience without waiting on dev teams.

Load time could be faster, but its qualities override this negative.

We were able to improve first month retention by 20% using appcues. It's ability to quickly iterate various flows to improve our on-boarding and activation are a game changer and don't require additional designers/engineers on staff. Furthermore, we also use it for in app announcements and NPS.

Ease of set up, analytics, educational content, ability to quickly iterate and experiment

Chrome extension is sometimes buggy but it's gotten much better as of late. Additionally, there are no integrations out for email providers.

It's very easy to use and helps us test different hypotheses in minimal time.

I can't think of anything. Would love to see features like Localization and user permissions.

It has helped us to onboard and announce new features.

Ease of use and helpful how to materials. Also that I had to use very little of our developer time.

Analytics is bit basic to get quick reports. CSV export helps bit.

Great team, great product, easy to use. Overall a very positive experience!

Appcues is fantastic, it's easy to setup and create flows for customers to onboard with. We've set up several "choose your own adventure" style onboarding flows. This way our customers can get to the information they want quickly, and also they have a way to come back and learn more later. With this approach they discover new functionality and use-cases for our product, which increases stickiness over time.

I've provided their team with feedback, and they improved it, nothing further to add for our use-cases.

We have used Appcues in a couple of different ways. We have used it to simply support the launch of a new solution or an enhancement, to provide targeted support during beta testing, and to provide reminders and updates to users. We have barely scratched the surface, and eve have plans to create a "choose your own adventure" set of flows, that allows users to select the amount of detail in a walk through based on their comfort level with our applications. We have seen amazing results in the impact on tickets coming into our Customer Support team.

In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of use.

One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult.

The ease of publishing flows, hotspots, and tooltips is extremely valuable when implementing on a software that is constantly improving, changing and upgrading.

The hotspot functionality has potential; however, there are a number of improvements that need to be made there in order for it to really reach that potential.

it excellent. makes each step of the process so streamlines and as per exact needs. highly recommended

its very ease to use. allows me to test different hypotheses so dynamically.

Nothing significance comes to mind but analytics could be better

As a product-led company, we want our product to be the major growth lever for our business. The end-game is having a product that represents itself. Appcues allows us to do just that.

It is highly intuitive to use. And allows you to engage with your users and guide them through your software. We for instance wouldn’t have thought of offering a free trial without Appcues.

The reporting can be improved. You now only see aggregate data and not stats of individual users.

Ability to setup customised product walkthroughs and tooltips without having engineering resources involved is great

Easy to setup and use, with a variety of options ie. modals, slideouts, NPS, tooltips, blinkers

It would be great if there was a way to preview how the flows appear in different browsers. I once went to visit a user and the flow looked stretched in

Appcues is great for tweaking and experimenting with user onboarding flows and pushing users to that critical aha moment. Without appcues, the amount of engineering time required to experiment on a weekly, fortnightly or monthly basis would be un-doable for a relatively small company.

Nothing so far. Appcues has served us incredibly well.

Ease of use and accessible measurability tools.

NPS Survey integration left us asking for more.

Appcues have a great team of people driving the business forward. They are always willing to listen to our ideas and feedback. It's a pleasure to see the product regularly moving forward every month.

Software is changing and new capabilities arriving all the time.

There is no API for downloading the flow data. I have to manually download CSV files. If I could have an simple API we can load the data into our BI tool for further analysis.

We discovered AppCues after making the decision to go with a third-party onboarding software instead of writing it ourselves. This gave us more flexibility in terms of who could control and publish the content (it did not have to be someone on the dev side). We did have some dev and UX involvement initially, but we are pretty much up and running independently now that we have some published flows under out belt. We've used this for onboarding trial users/new customers, feature releases, training notificaitons, and scheduled maintenance notifications so far, but the possibilities seem endless. We do plan to utilize the platform for NPS surveys in the future, but haven't tried it out yet. We have come across a bug or two along the way, but the support team has always been responsive. They have a great trial option as well when evaluating the service. For the price, it was a no brainer for us compared to their competitors and we've been very happy so far.

Would be great if they offered an "opt-out" or unsubscribe option. I do worry about users getting annoyed of seeing certain message groups, like training notifications, etc. It would also be great to have a better format for exports, especially when survey results are involved. Right now they are dumped to an excel spreadsheet which we can further manipulate, but it would be great if it were quicker and easier to get to that data.

1. New user onboarding

Features we use at work most are - 1. Easy onboarding for our users. We use it's conditions from matching URLs to Segment events and properties. 2. NPS surveys. Integrated alongside Zapier for automation and you are set. 3. Feature announcements. Every release planning consists of us creating beautiful flows to onboard our users to newly released features.

Although it's very subjective, i like the older UI better than the new one. Also, i would like the option to replicate a flow and change it's URL.

Lovely. I'm a fan!

How they reinvest into R & D. The product had blossomed over the last year and I'm really impressed how they build new features and improve the old ones. It's really easy to use and takes away the previous barriers between dev and our customer facing teams when it comes to announcing product changes.

They need some more work on integrations with Intercom. We had to figure out a hack to get proper NPS tags in Intercom.

Appcues has given us the process and tools to really change the game of onboarding our users

Easy and fun to use, great support available from appcues team

The learning curve is a bit steep at times

The product is easy to use and you can create several tutorials in few hours.

They increased the price of the lower plan by 256% last winter.

I like to use the product to educate users with workflows through the product. It uses clear hotspots to guide the user journey. It also allows users to pick up where they left off when it's more convenient for them.

Appcues has a couple of cool options for user guidance within your software. You can run workflows like introduce new features, walking users through updates, or even popping up modals based on usage.

There are limits to what Appcues can do. As a marketer, I'm still waiting for it to integrate into HubSpot, so I can run campaigns based off of how users have engaged with the product.

Appcues makes it extremely easy to engage with customers. The variety of message types they offer, along with capabilities like personalized content and message flows (where you string together multiple messages to create a guided tour of your product) make it the best way I've found to welcome new users, announce new products, and encourage adoption of existing features. Beyond the product itself, I've been very impressed with the customer experience. Support is quick to respond and the product folks I've spoken with are very receptive to feedback. They also are constantly releasing updates and new features.

Honestly I have to get fairly nit picky here as the overall product is very strong. Reporting could be stronger, but I've seen improvements over the past few months and I would expect that to continue. I'd also like to see improvements to their integration with other vendors. Right now they have strong capabilities at exporting data from Appcues to other platforms, but like another reviewer mentioned, if I could configure an integration to upload event data that's been tagged using other platforms (so that I don't have to double-tag things), then it would take Appcues to the next level.

Feature Updates - updates that add depth but keep ease of use are great. Everytime I log in I feel like I can do more, but the design/setup is very intuitive.

Cannot really think of any cons. Appcues lets you have custom events and fields, but its not the one click integration yet. The day I can just put in my Hubspot code and be able to automatically choose which fields/events I want to see will be amazing.

Once implemented via segment, I can handle the entire process of creating, publishing, and reporting on different in-app experiences from onboarding tutorials, upsell campaigns, or as a channel for user feedback.