Very good software with excellent costumer service.

I can pull products directly from the website.

Not much to say about this. Only one thing which is to let us know if I add a subscriber that is already in the system with a message like already subscribed.

Meh is the best way to describe it. I'm using a number of the features but do not have confidence I'm using it correctly or well. Getting support in a timely and sufficent manner is abysmal at best. Chat doesn't cut it for the depth of insight I'm looking for. Not nearly as resposonsive or interactice as it can and should be.

The apps integration with Shopify is what appealed most to me, and it appears to be fairly full featured. I was transitioning from MailChimp and needed a solution that offered turnkey engagment tools i.e. pop-up, automation workflows and email.

Frankly, it's not nearly as intuitive as it should be, not the tools of the help system.

I'm very happy!

This software is so easy to use - anyone can send an email blast in less than 30 mins!

I can't think of anything I don't like - it runs very smoothly.

Communication with a representative is great and really easy to get a hold of. Even shooting an email you get a fast response!

I have had their app since they turned from Soundest. There is is nothing negative I have yet to say about their excellent service

Saves so much time having a load of options all in one spot, like the cart abandonment, sms, and pop up options for sign ups.

So many different options that make email marketing so much easier. Omnisend is a one stop, they offer cart abandonment, followup email scheduling, and sms marketing. Awesome tool, and customer service is easy to work with and very helpful. I highly recommend Omnisend!

That I have to pay extra for SMS messaging.

I think Omnisend is the best for email marketing and growing an audience. Its the most useful service for beginners and professionals also for companies. Very very easy and simple design to use which include all marketing methods inside of it.

The automation function which allows send emails to your new list members.

With this service you are able to use all types of email marketing and they are all necessary. So I dont think that there is any function which can be least used. All the things you can do with Omnisend are the needed ones in email marketing.

The design and speed of the platform itself. Other web-based e-mail managers are bulky and slow.

The fact that there isn't location-based pricing; for instance, I own a store that's based in Brazil and have to pay in dollars, which means the overall cost of the platform goes up by about 4x as per current exchange rates and taxes attached to purchasing foreign currency.

On-boarding was a breeze and the templates to create emails are very easy and great looking. The integration with Shopify and the capabilities in automation are very strong. I was able to replicate workflows I previously had in HubSpot (a tool that can cost $11,000+ annually) with no issue at all. Prior to Omnisend I was in MailChimp for a couple months after leaving HubSpot due to not being able to justify the cost. I'm very pleased to have found Omnisend.

I've used many tools int he past, including MailChimp and HubSpot, and Omni send is by far the the more powerful email template/creative platform.

Not much to say negative. Maybe the ability to send MMS in addition to SMS messages. When talking to existing and engaged customers it would be nice to be able to include graphically based messages. Would also be nice to be able to put messaging on hold for a defined amount of time for active clients that let us know they are traveling or can't order for some reason. We are a weekly service so that request from our clients is pretty common.

been great using it for email marketing

I was looking for another app once mailchimp wasn't compatible with shopify anymore. This service is great. It's easy to use and captures great data from campaigns.

i enjoy this software. Cant think of any cons

What is with platforms and bad support? THANK GOD FOR OMNISEND AND THEIR SUPPORT. Friendliest and most helpful people there is. No robots, no automated responses and terrible delays. It's work using omnisend just for that. Of course they also have great automation flows, amazing newsletter builder and extra good features that no other app has such as wheel of fortune.

More language options but it has english and spanish so it works. No other apps provide more languages as well so what can you do.

Omnisend has been great and has other features like messenger bot integration and integration with social media that we will be implementing in the future. 2 thumbs up.

I LOVE Omnisend. My client had to switch from mailchimp to another software for her e-commerce business, something that would integrate with Shopify, and we found omnisend. The templates are beautiful and easily changeable and editable. The interface and backend design is clean and easy to use, and we can even see who bought items from specific emails so we know what works and what doesn't. Plus it's super affordable. Definitely recommend for a small online e-commerce business.

I had a little issue changing the email and password but was able to resolve it through customer service.

I love the abandoned cart feature as well as the newsletter capabilities!

I love the ease of use with this product as well as the wonderful customer service I receive!

The add-ons are too expensive! I would subscribe to those if they were a part of the package...

I recommend Omnisend as it’s ideal for small/medium business companies just like CloudTalk

Omnisend helps us send triggered automated emails and perfectly connects with our other tools and marketing stack. I’ve yet to explore all the capabilities since I’m not the primary user but so far for my uses everything is covered.

I’ve only had good customer experience so far. No cons yet

Our small business has been a paid user of Omnisend for 2 years now and I really love how everything works well and get our mailers and abandoned cart emails delivered to customers' inboxes on time!

I like that the staff are very prompt and attentive to our inquiries and that the email automation actually works (not being categorised as 'spam' by email providers) with reports of opening and clicking rate.

I wish there was a one-click button option for us to request for installation or integration of the Omnisend mailers with our website as it is quite frustrating to have to manually request in the chat system everytime we change our site template.

Overall, this is a great program and I am so glad MailChimp isn't supported by shopify anymore because I would of never found this.

I love that there is more options. I especially love the wheel!

Only thing I do not like is that when you try to use the block of recommended products where they plug in products from your store, it doesn't work for me. They just show up blank.

Omnisend has helped boost revenue and well covers its cost. It guarantees sales on every e-mail for us and is good for retargeting 1st time customers who may have only subscribed and not purchased, as well as returning customers.

Easy to use and integrate with other email softwares and Shopify.

Charging based on both the amount of subscribers and email sent. Typically charging by only subscribers is a more upfront cost and easier to budget.

Fácil de usar.

I never in my dreams thought an email would generate sales, but this one does and I mean at least 1 almost every time. I really rely on Omnisend. It pulls products directly from my store. It looks freaking amazing. People use the followup coupons I set up. So much nicer than Constant Contact. Amazing colors and easy to copy one ad to the next with just a few images text and settings clicks. Love it. #omnisend. debraspassionboutique.com using you all the time.

Make sure you look at settings and select the optimize for smaller images for devices otherwise your images will be warped. It should be a standard feature not optional.

It's cool, still feeling it out

There are alot options to use and its very functional.

We had some issues with customers who signed up with apple.

So far so good, I haven't had any issues or complaints. Seems to be working great!

The automation that we setup for our sample clients. We send an email 10 days after purchase to follow up on their sample.

Not sure, haven't used it for much more than that.

Omnisend is perfect for e-commerce stores. It has everything you need to engage customers personally based on their buying and browsing decisions.

It has one less feature than Klaviyo but Klaviyo is also more expensive so I think Omnisend may still take the cake for some people.

Omnisend allows you to define complex automatic communication workflow with different channels: email, SMS, push, facebook, you name it. The template editing is not the best, but still quite powerful and intuitive.

The signup workflow from Shopify works only for customers signed up via the form, not for customers that signed up during an order. This cause quite a lot of friction, I hope they will add the order as a trigger in the future.

Great experience and enjoy the consistent and reliable automated email marketing that frees up my time

The seamless experience and its simplicity in the to design and automate email campaigns, and forms.

The email templates that you build do not always look the same when you open them on mobile devices. Specifically, I noticed the mail app on Apple Iphone's do not display the email in the same way that the gmail app would display it.

Omnisend came to the rescue when MailChimp​ & Shopify split. I was very surprised with how accurate​ the reports were and we have seen huge growth in our conversion rates since we joined Omnisend. Sales through email are up over 50% from last year and we have only been with Omnisend for 4 months now. The look of our emails has also been elevated. Love all the great template options Omnisend has to offer! While our decision to move our email marketing business to Omnisend was a forced one, It has turned out to be the best thing that happened. I am very happy with this service and highly recommend​ it to everyone looking for email marketing solutions.

Everything. Easy to use, Beautiful & professional templates, accurate reporting, sales have gone up

It was a little hard to make segments of our customer lists but the support team at omnisend have been a tremendous help!

Omnisend has allowed me to run a professional site with smooth automated email and marketing operations. I haven't had to worry about a thing with Omnisend since setting it up.

This app is easy to use, and actually gets the job done. I tried a couple of other applications with high reviews before this one but they all had problems, such as not sending my new email subscribers their welcome email with discount codes until almost 2 hours after they subscribed!! Not with Omnisend- it's been quick and professional every step of the way. Not to mention the designs for the emails and pop ups are the best out there!

After the free trial, you do have to pay to continue to use many of the features, which you don't have to do with many of it's competitors. However, you get what you pay for, and Omnisend is the best.

I like the professional emails and I think it gives my email campaigns the look I need giving buyers confidence in my brand.

I like the ability to drag and drop customize each email campaign the way I need it. Setting a preset color customization that matches my brand is important, too. It also tracks sales that result from your campaigns. The popup and full page email collection tools are also ideal.

I'm not sure I have anything I dislike. Perhaps as my needs grow even more there may be something to discuss.

My overall experience with Omnisend has been amazing. This software has allowed me to automate my email marketing and start building relationships with customers and everyone else who comes in contact with my brand.

I love that it gives me the ability to visualize my automated workflows before building them out. It allows me to craft our brand experience and customize it for different groups of people.

Honestly, nothing. So far it has all of the features that I need and more.

Once a template is established it makes running a newsletter easier than some competitors - very quick and easy to send out and was a better choice than Mailchimp for an ecommerce brand

It makes good looking emails very quickly and integrates well with Shopify. Support is also very quick and helpful

It does not have very good selection of optin forms and the formatting available is quite poor so this could definitely be improved

When mailchimp lost compatibility with shopify, we werent sure what to do, but omnisend seemed to work well for us.

The product picker makes adding products to your campaigns a breeze and the predefined templates not only look great from standard but are super easy to customize.

When using certain features, e.g. product picker, it doesn't even attempt to pull a product description. also, when you use a single product tile, it doesn't remember whether it was image left or right so you have to change that every time.

I love it. I use Shopify so its super easy to pull things from my store as well as the interface is very intuitive and doesn't need a whole lot of time to figure out how to use. I have peace of mind knowing I have an email campaign and analytics to tell me how each campaign is performing.

It is easy to use and gives you many pieces of content to add to email campaigns, workflows and forms. Super easy to edit and add images and templates for future use. Very user friendly and beautiful UI to work in.

Might want a few more options when it comes to layout ideas as well as content to drag into an email body. Also could use some blog inspiration that could be sent out weekly/ monthly to give users ideas on the many different ways they can use the service.

Omnisend has made my email marketing automated so I spend less time on the emails.

I have been using several email campaign providers for the past 10 years yet none have had the best customer service, a simple set up and amazing templates that you can customize. As a newbie to the software it can be intimidating but the youtube videos are so helpful. If you get stuck Omnisend has great customer service very polite and they respond very quickly. It was also easy to set up. I had to use an API to transfer my information to Omnisend so I just followed the directions. The Omnisend directions give you print screens so it makes it that much easier to follow. Lastly, Omnisend has easy to use templates just drag and drop. Thank you, creators, of Omnisend for taking the time to hear what the email marketers need!

This software is easy to use and can feel that you are doing something wrong. Also if you need major tech support they do take a day to answer and that can be stressful if you need them as soon as possible.

Overall, Omnisend is a great marketing solution for B2C companies that are using an e-commerce solution such as Shopify or Woocommerce.

Omnisend makes it incredibly easy to set up and launch marketing campaigns using email, SMS, Facebook Messenger and more. The integration with Shopify is seamless and setting up coupons, abandon cart sequences, etc. is a breeze.

There are some limitations around audience segmentation and their use of Tags is different from other platforms such as Mailchimp and Activecampaign which operate in a similar way. Some features which are standard on other platforms, such as domain verification, are add-on services with Omnisend. There is a slight learning curve in that regard, but overall it is a robust and streamlined platform.

Its clean, very easy to use, very intuitive and provides great reports...

I´m still missing some key functionalities like integrated web-forms to incorporate into my website and eliminate the need for other additional middle-man apps to collect all my leads...

I love it. It's way better than my experience was at mailchimp.

The email templates are great, tons of super clean and responsive templates to work off of. It also has pretty much every automated sequence that you'd need built in. Within a day you could have your sites entire email automation flow mapped out on omnisend.

Email limits are too low. I'd like options between the base plan and the unlimited plan. With only 20k monthly emails in the base plan, I can see myself hitting it super quickly as my list passes 5k

I was able to save my time setting up all marketing automation workflows and spend that time on much more important business issues. I had an issue with newsletter builder, for some reason was not able to put a link on a button, but with the help of support it was solved in minutes.

I enjoy how smart and easy Omnisend is! No need for long tutorials, everything can be set up in a few minutes - this is not a usual case with other marketing automation tools. By the way, if it happens that you have a question just search their knowledge base. That's it! Plus they are not overpriced at all so good for those who look for smart spending.

User friendly. I like that there are prebuilt templates.

Price increase. I wish the stock photos where better or available

So far it's been great, i've participated in the webinar and the staff seems nice.

Easy migrating from Mailchimp. Easy to use interface, and great customer service.

I wish I could embed video that was playable in the email. Perhaps more options for the custom HTML blocks

Our over all experience has been very non eventful, which for me is good!

After much research, and using another software that became very expensive, I switched to Omnisend. I saved about 50% over the cost of the other software. We send out at least once a month emails. They can be schedule out and this is great. We also have several automations in place that work well. We are able to clone or duplicate previous campaign emails, allowing for a smooth set up of newer emails without having to rebuild each new email. Integrates great with our Shopify platform.

We did loose a few features for some of the automations when we switched, but what we lost compared to what we saved financially, was very minimal. Automations have more of a learning curve when setting them up, but we have been able by trial and error to figure them out.

quick and easy marketing and saves a lot of my time

I like how Omnisend helps me to market my products and increase my sales. Email marketing, push notifications, scratch cards, reports, contact list updates...

when you need to go back if you forgot something, no option to open the next step in new tab

I love the live view of the software & find it captures much more data than I ever did on MailChimp as to who has clicked through & actions taken. The abandoned cart in particular is way more effective than mailchimp ever waas. After years of having a social media company manage my newsletter, I moved to ominsend when MailChimp stopped working with Shopify. I was able to manage the migration myself and support was excellent, from simple questions too difficult set up's questions.

I love that this app has pop up's built-in but I wish they were more customizable to my theme. The wheel for example doesn't go with my color scheme so I haven't been using it. I have been trying to build a pop up exit offer to link to a quiz but can't get it to look right or work. I have tried several but have never put any into use as they either don't match my colour theme or I can't get them to do look how I want.

I had an increase in sales as well as my workflows made easy.

I really enjoy Omnisend's marketing platform. I think it's best to use if you need specific automation features. That was the reason why I started using it. Other tools don't have as advanced flows as Omnisend does. At the moment I am personally using thank you, order confirmation and other simple flows as cart recovery for example. With cart recovery I was able to sell more, all I needed was to send a little reminder to clients.

Happy but concerned about deliverability. We might need to have an update.

There are a lot of features that you get for the base price. These features are typically more expensive with other email software.

Some users have complained that they did not receive the email. That is concerning because the delivery doesn't appear to be as good as with other software.

Omnisend works well. The segmenting is a little limited for some of the campaigns I was trying to do but if you don't need the kind of segmenting I was looking for, it could be the perfect software for you. Customer support is top notch!

I wasn't familiar with this software. A client was using it so I had to figure out how it worked. Customer support is top notch. Whenever I had a question, they answered in a timely manner. You can do broadcast as well as automated emails. It does the job for email marketing reliably.

I wanted more detailed segmenting than I found possible. It did allow me to segment by dates of open or click but not by individual campaign. I wanted segmenting based on behavior in the automated sendings and did not find that functionality.

Omnisend has helped my business tremendously. It has allowed me to automate some processes, which saves me time with my business. The cost is very affordable.

I really like how easy it is to use. I am able to set up monthly newsletters without any issues. This has helped my business with customer retention

There isn't anything I dislike about Omnisend. I switched from another company to this one, and I am happy.

I have been able to communicate with my customers and stay connected with them. Omnisend has made it possible to send emails with ease, set up campaigns and monitor traffic on my store.

Email marketing has always been one task I love to avoid because I thought it required a lot of settings. When I got introduced to Omnisend, it has been a relief. I love its simplicity and it doesn't require setting ups. Its quick to start with and most importantly its user friendly. Omnisend allows me to grow my business through email marketing and also have the ability to build landing pages.

It would be great to have RSS integrated email for blog posts. It would also save time to tag your group of customers instead of creating a separate list.

Overall, it has helped us grow as a business to learn how to tailor certain things to certain audiences who shop on our website. It has given us a chance to market in an easy manner and fully understand where we need improvement

We have used Omnisend for many tasks, but the one being the most is marketing. It's been used to track clicks and browsing behavior on our personal business website to better key into what our customers like, want and need. We are able to track spending increases based off of browsing stats, which has helped our business grow!

For the few months that we have implemented Omnisend, there hasn't been anything that stands out to us as something we don't like. We use every feature provided, and customer service is second to none!

Our overall experience is super positive and we've recommended it multiple times to other businesses.

Usually software with complex functionality is super hard to navigate and use but Omnisend got the idea of marketing automation just right and even the less experienced junior colleagues are able to use it with very little training.

I haven't been using Omnisend long enough to find any flaws.

Pleasant and direct. Working as expected

Automation is relatively easy yo understand and setup.

More conditions for automation would make it even more powerful

There is a lot that OmniSend does extremely well, we used to use Klaviyo in the past and it was an absolute nightmare, the interface was disgusting and so clunky to use. When we swapped to OmniSend, we honestly will never go back to anything else. OmniSend's interface and ease of use are insane for the price that you pay. Would 100% recommend it to any of my colleagues and continually do!

As a company with a very strong focus on how things look, there are a few design additions I think that could be added, along with some pre-created templates that are filled with content. Something similar to how MailChimp does it? Just a suggestion!

I'm hoping that having a reliable email marketing app will help me to send more regular emails to my customer list...and I am certain that will help my sales. So far so good.

The emails are easy to put together using their interface, and most importantly, they are beautiful. For a company like mine (selling jewelry online), that is extremely important. I am always short on time, so any software that makes marketing easier for a reasonable price is attractive to me. I've been impressed so far by Omnisend. I've tried multiple email marketing apps, and this one is my favorite to date.

I am not entirely familiar with all the ins and outs of Omnisend yet, so I don't think I can speak to any structural issues or large problems it might have. They might be there, but so far I haven't seen any. There are features I'd like to see that Omnisend doesn't yet offer, like integrating with review apps to include snippets of reviews in abandoned cart emails. But maybe they will include that at some future point.

My experience so far has been relatively good. For my needs it gets the job done but as I mentioned I would like it if you offered a full service option.

the emails are easy to set up and create compared to other platforms.

want more templates & the Text message aspect was easier to set up. I also which you have an internal team that I could pay to create and send out emails for me weekly.

I use active campaign for my online courses and have tried 2x to use other saas that I use for other business but always go back to ominsend you just cannot beat the ease of use with shopify in my opinion. It may not be as robust as some other services but it gets the job done and the simplicity ensures I will actually send out emails and not procrastinate because I know it is going to be a pain!

Omnisend is so seamless. I love how easily it integrates with shopify and how easy it is to create and send email blasts with special offers!

I wish I could exclude certain people that already bought a product when sending and things like that. Like if I put it on sale and they already bought it I'd like them not to see the message or that part of the email. Or if I want to target people that bought item A with item B I'd like to be able to filter like that easily.

Love the ease of use when designing emails. The user interface is also pleasantly smooth and simple to navigate. The design and branding of the platform translates to the default design options during email creation as well. That makes our job much easier because we don't have to do a ton of a work to make something look good.

The only real con I can think of is it's not really set up for enterprise/agency use quite yet. If you happen to use the same email address on multiple accounts, the multi-brand navigation is there. But if you use different email addresses, it seems you have to log out and log back in.

Love it!

I absolutely love the live feature! Gives me so much insight which is something I did not see with the other provider I used to have. I also love the automations feature. You don't have to be a rocket scientist to figure it all out, unlike other programs out there..

Choosing products off the website is sometimes very time consuming. With mailchimp the products were integrated into the software, you could just pick from a drop don menu. Worried about pricing and the way credits work.

Great hustle on the front end, waiting a long time for follow up of key features I NEED.

Email design templates are clean and easy to use.

Omisend team was working on a function that would allow me to auto send emails 3 weeks before customers birthday reminding them of a product they wanted to be reminded of (I sell Birthday Party themed party supplies, i.e; Golden Girls and Bob Ross). They said they were working on the functionality and would let me know in 2 weeks. Thay was May 9th and still no word from the team on the status of this functionality.

I love that this app allows me to easily create emails for my customers. Easy to use templates make the process easy.

I don't like that there is a large gap between the tiers of service. I wish more options were available for less money. Its helpful for smaller, starting, businesses.

We started using Omnisend as a replacement for Mailchimp once the Mailchimp app was no longer supported in Shopify. The switch was effortless and set up very simple. So far, segmenting our audience, designing emails and creating automations has all gone very smoothly and I never wish we still used Mailchimp. That said I think the mobile specific design options could be greatly improved - but Mailchimp was weak in that area too!

Drag and drop design functions very well. Segmenting is easy.

I'd like a few more standard design options and I think specific design options for how emails will appear in mobile would be a good improvement.

We're able to automate customer emails (post-order) with product specific detailed information.

automation email features and ability to customize order confirmation emails based on rules to avoid what was a manual process previously.

wish the preset templates in the email campaigns were more robust.

I like that OmniSend links perfectly with Shopify, we used to use MailChimp and since have made the swap due to MailChimp cutting off the connection. However we don't regret the change whatsoever, and OmniSend's interface is easy to use and train new staff on.

I feel like there are some areas that OmniSend could improve on mainly when it comes to customisation, as a graphic designer, there are some features lacking such as kerning and whatnot that would take OmniSend to the same level as competitors such as MailChimp.

Awesome app, awesome features! SO glad I made the switch.

This is such a user friendly platform. I love how I can connect the app right to my shopify site and it makes generating emails SO easy. The live view on the app is also intriguing to watch. I have several automation set up through Omnisend and I have never had any issues with them!

I haven't really ran into any issues yet! I am getting into more custom work, so hopefully it will be pretty simple to insert some pieces created in Illustrator right to Omnisend.

I was blown away by Omisend. I left MailChimp and was writing powerful emails with much better tools in no time. My first campaign was a total success and drove traffic right to my store and its products. The customer service made the transition easy. Each time I had a question, they showed me a better and more modern way forward in my campaigns and automation.

Sort new sign-ups by date so I can see what is going on outside of the reports.

Satisfação

Being a Mail Chimp user it self is satisfying marketing experience and does not need to change. But using Omnisend I have realized how convenient and comfortable it can be to market your product & implement customer equalization strategies & for that reason I am completely satisfied with Omnisend.

looking for how many new subscribers numbers is a bit of hassle may be will improve with time.

Our overall online revenue has really skyrocketed since using Omnisend. Before we were just relying on social media posts when it came to online marketing. With Omnisend we are now GURANTEED to hit the inbox of everyone who has purchased from us and wants updates. This is the exact audience who will purchase from us again all due to our Omnisend e-blasts!

I find that Omnisend works really great for our small company! I love that we can track our sales from our campaigns and show that the cost of Omnisend is really paying for itself from the revenue we receive from our e-blasts! Overall it is a pretty simple interface and we choose to use it over other larger email marketing programs.

I'm not extremely knowledgeable about coding. I find that when I use the "Featured Items" template on mobile devices it stacks the items rather than keeping them in a row as displayed on desktop. I would really like if this feature kept my elements in a row because otherwise it makes my email very lengthy.

I love the Live View so that I can see which products are being removed from the cart most often. I also love how easy it is to set up my marketing automations. Super user-friendly!

I wish it would allow you to create a custom e-mail template that you can use to create future campaigns. I end up having to start from scratch every time.

The interface is intuitive and easy to use. The customer support is very responsive and there are TONS of features and functionality.

The basic email templates could use updating, and prices have been increasing rapidly over the last year. It is now the same price as most competitors and I wish they would reward their loyal customers. We are considering switching to a cheaper option because we simply don't use most of features they offer and it feels like we are paying for things that we don't use.

so, so... again as I have stated, I am ok with a price increase from companies as I realize companies need to improve margins and top-line sales revenue, but as a customer of theirs for nearly 2 years and glowing recommendations to my friends/ colleagues in the industry... I no longer recommend the product as you can get more value for your dollar for what they now charge. But for me at this time, their hooks are in tight at this point, so Im stuck for the moment but will be looking for a new platform to switch to soon unless they reduce their price which I know they wont AND/ OR improve the value for what I am now having to spend.

Not Bad... I like the product and have been using it for 2 1/2 years - and I signed up originally because the price was great, but now, I don't love the platform for the price they now charge. The company raised the price significantly this past year... when I say significantly, I mean close to 400% -- and nothing really really changed for the price increase. I would have switched platforms actually because I don't like the following features, or lack thereof for the price they now charge:

- Lack of themes like pre-built Black Friday, Holiday, Cyber Monday, etc themes

We've been able to increase our sales massively over the past year with omnisend it's automation and ability to send series of emails to catch customers eyes is top notch and extremely valuable. We look forward to see how much more the software can help us over the next year!

The software is one of the easiest to use as a 'newbie' into the world of ecommerce and wanting to connect with customers at the right time for them to spend their money with us. Omisend has such a wide range of tools it's enabled us to remove several other apps and save time by having all the tools in one place. It has also enabled us to increase our revenue which is a massive plus!

I think the lack of facebook integration to help create adverts that appeal to our customer client base and get them in front of the right people.

The email campaign functionality of this app goes perfect with what I am trying to accomplish. I always get conversions when I send out campaigns.

This is the only app that I have that pays for itself with little maintenance!

The only real con, if you had to call it that, is that you have to pay to use all of the features. However, It is well worth it for the value and pays for itself.

I wish there was a survey option with the free version, or maybe I didn't take advantage of it if there is one. However, if it is included in the paid version I would surely buy. It's important to collect feedback from customers to make sure your emails aren't annoying or to overall see their review and what they expect from your company.

I liked the professional templates that helped me achieve the EXACT look I was going for. Literally I drew up my thoughts, checked out their template, and there was the one I needed. If I wanted I could easily add pictures and links and move their template around to suit my needs. I also like the stats it sends you such as who clicked, who shopped, how much money was made, etc.

Starting out I was a BIT confused, but after playing with it and launching demos to see how my tweaking was actually panning out I was able to achieve the look I desired. It is SO customizable, sometimes that can be confusing for non-tech savvy people such as myself. But again, after playing with it that all changed and now I can make an email in 15-20 minutes and schedule it to send out when I'm ready.

omnisend is very easy to use compared to other app and the customer service is bang on ... first class and always their and ready when you need them.

very easy to use , no need for long tutorial the fact it takes seconds to create your campaign and automation once you saved your layouts

facebook integration needs to be put into it . some features were missing like adding freeshipping to all collection however... the workaround is working for me and they give good pointers

Omnisend is awesome because it's really affordable and the deliverability is pretty good. You'll be able to set up the main important automated emails sequences for ecommerce like: Cart Recovery, New Buyer Sequence, Winback Sequence, New Subscriber Sequence.. And broadcasts too obviously.

It doesn't have an html editor. And the actual email editor is kind of limited. But considering the price it's still good software.

I save not only my money but also time. And most importantly, I generate more sales with their automation. So go and make money with Omnisend, the one and only tool for marketing automation.

I don't know if u can describe a tool down to earth but well Omnisend is like that :) A very non-corporate approach to marketing and love the features as well. My favourite is product picker due to lack of time. Cant rave about automation as well. Barely need my touch anymore. U just set everything up and go. Sit and make money just like that. :)

Took me longer than usual to get used to the tool. But I heard from other e-commerce merchants that they had no issues only me. So maybe that's just me :)

I am using for a long time would like some other newsletter templates. Of course like I said, a long-term user. MAybe I am not creative enough with what I have of course.

I love Omnisend automation!! After Omnisend I am safe to say that the only platform that is that good with automation is theirs. Seriously, super easy to use, you'd think automation is hard to set up right? Well no, and if you still have issues they have their blog and knowledge base to use so - problem solved.

Before finding Omnisend, I didn't really believe in email marketing. I was using FB ads, google ads and Instagram ads for promoting my online store. However I found myself lost when I realised that I always communicate with new customers despite of nurturing relationships with already existing ones. I needed email marketing tool. At first I installed Klaviyo, but found it a bit complicated and especially overpriced. Then one of my friends who also owns a shop told me about Soundest (Omnisend was called Soundest until last Nov.). This tool provides everything you need for communicating with your customers and generating more sales in that way. You can not only send regular newsletters or add signup forms to your store but also take advantage of robust marketing automation with Cart Recovery and Reactivation flows. Those two are real life-savers for our business!

We get a lot of good open rates and lots of clicks from Omnisend. Compared to what we previously used, I can definitely see with the reports that we're making quite more than before and it's been growing steadily. So good price, great ROI and of course fantastic customer support.

I've gotta say that they really know how to make an "easy to use" product. I read all these 5 star reviews before I got the app and really I thought it was, you know, marketing stuff but...once you like connect it to your store then you're pretty ready to go. I played around with the newsletter maker and it was easy. really easy. I had mailchimp before and really it took me like hours just to figure out where i was. this one...20 minutes i think I was done. Also, price is amazing and really works with our budget.

thre are some features they're missing that I'd like. i know that facebook is important and it would be nice if they could make it easier to create facebook ads based on user info that we already have. but i guess they're working on it, so we'll see how it goes.

The first thing is that it's really easy to use Omnisend right from the minute you connect your store. I think I sent my first test newsletter to myself within like 10 minutes or so--and I'm really slow. Another thing is that they have a lot of features. I used to have separate apps for my popups and cart recovery but after a few weeks I canceled those cause Omnisend had it all. Automation is really great though. It's relatively easy to use, but once you get the idea behind automation you will definitely be focusing on that the most. And of course, I have to say, hands down the best support I've ever seen with any software. Fast, friendly, and they helped me out--even when I'm asking all those silly questions cause, like I said, I'm a bit slow sometimes :)

Not much to dislike actually. I've only used it for about 4 months, and in that time they got everything we wanted (such as segmentation). And I see on their roadmap that they're planning on getting text messaging and push notifications, so that'll be the full package for me. Because of that, I have no problems here