Categorie:
Software de feedback de 360 graus /
Software de gerenciamento de reclamações /
Software de experiência do cliente /
Ferramentas de mapeamento da jornada do cliente /
Software de fidelidade do cliente /
Medallia Experience Cloud Reveja

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Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.

Comentário deixado em 04/09/2020





Improved performance from front line agents as well as leadership who really have embraced the new tools.
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers. As a high quality Customer Experience steps to the forefront of business demands and requirements, this software tool gives me as a consultant a way to help clients boost their efficiency, overall Customer Satisfaction and, employee satisfaction. The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.
Cost is always a concern. There is a steep learning curve to consider your team fully utilizing all of the features that this product delivers. You have to commit to it and make learning and using the system a priority. It provides a great deal of data output that can be useful if leadership is given the flexibility and time to review and use the data to improve performance.



Comentário deixado em 04/05/2020








Comentário deixado em 04/05/2020





For a lot of industries, return on feedback is difficult. This tool has helped us increase that return.
It's really easy for users to request feedback from customers. The format is for the most part fool proof and self explanatory.
We've come across issues with having completed reviews feeding into our website. We've been having integration challenges for some time.


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Comentário deixado em 04/05/2020








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Comentário deixado em 03/12/2020








Comentário deixado em 03/12/2020








Comentário deixado em 03/12/2020





NPS score, rankings, an open platform for our members to give their honest feedback.
I love the fact that you can see your club versus other clubs. Being able to look at your rank really helps your team see where you fall in regards to other clubs across the nation. I also like how many reports you can get on your dashboard. Having a quick look helps you and your team be able to look back and see where you're falling in response to the things that you are implementing.
I wish that we had customizable options for the case processing function. I want to be able to remove aquatics section, kids club, etc. I want to add other items that are not on the list.



Comentário deixado em 12/09/2019





Medallia is awesome to use to see what coustomers have to say whether it's good or bad then you can fix the things that need fixed
I love using mediallia cloud surveys.it let's me see what costumers have to say about my crew and myself.
Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red



Comentário deixado em 12/05/2019





It's a great and clean user interface that allows for quick navigation.
The mobile app has been extremely helpful when wanting to get real-time alerts for any new reviews. If there is something negative it's easy to contact the right colleague, discover the situation, and respond with a solution before word-of-mouth spreads without knowing the outcome.
I would like the ability to filter which messages I get alerts about on my mobile phone. While I always enjoy a positive review, getting an alert many times a day with 10/10 ratings can get bothersome.



Comentário deixado em 11/30/2019





Overall, it allows for instant recognition of employees and the ability to analyze feedback.
Medallia is a great tool to receive customer feedback in real-time. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
Nothing. I absolutely love it. It has great feature all around from Instant feedback to simplified customer replies...



Comentário deixado em 09/12/2019








Comentário deixado em 08/18/2019





Very easy and smooth for businesses to use to ask customers about their experiences with their staff and their products.
Only one question was required to answer about my customer experience.
There were no additional questions to ask about my customer experience.



Comentário deixado em 07/23/2019





Fantastic on boarding and support
We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights!
Harder to set up but worth it. The support team is wonderful and responsive



Comentário deixado em 07/16/2019





Medallia is very helpful in gauging how well a salesperson is actually performing with creating a quality buying experience for clients. At the end of the day the software is only as good as the quality of information users input into it, but the software itself does a nice job of creating a medium for feedback.
I liked that Medallia allows my clients to give feedback to me on how I handled them throughout the sales cycle, it gives me an actual score of how well I performed which I can use to improve future customer experiences.
The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback.



Comentário deixado em 05/02/2019








Comentário deixado em 01/28/2019








Comentário deixado em 12/18/2018








Comentário deixado em 12/16/2018








Comentário deixado em 11/28/2017





We collect a lot of insights and data from our members using this.
The Reps are amazing and so helpful! There are a lot of functions built into Medallia. My company and I are working to learn everything it can do and show us. They break down a lot of data and really show us how to analyze what is happening in our clubs.
