Management and Membership of a medium sized cycling club can be a problem with multiple sources of data - inconsistent presentation and ad-hoc business processes. Communications with members and the public can often be inconsistent and un professional. Combining the web-hosting component with the management system and some structured web page design models enables a small organization run by volunteers to project a more sophisticated image and deliver much improved member service for a price that is not a lot more than our previous web hosting only platform.

Comprehensive club management system, Availability and reliability, excellent support, value for money, subscription based pricing, outstanding documentation and support versus most of the software industry.

There is not a lot to find fault with in the ClubExpress system - for our Canadian organization we could use more flexibility in the payments side of the system.

We aren't a business. I web manage two clubs - one a fly fishing club and one an art association. So you need to change this survey to more correctly isolate the fields you are looking for.

It provides good communication with both members and non-members whom we would like to have investigate our clubs. Lots of features and flexibility. The record keeping is good and we make use of the reports regularly. Lots of updates with new revisions that have taken into account our requests in the past for additions or corrections to various features.

The on screen editors have always been a problem although they are vastly better than they were 10 years ago. The editors still generate superfluous HTML that does nothing but increase the file size sent over the line. You need good computer background to make it sing.

Club business is easier to do, document, train and delegate when members only have one product to log into. Once we completed the set up phase (with guidance every step of the way) our new board members were able to pick it up and run with it.

Designed especially for Clubs with all functions in one place.

Features that I expected to be in place are still in a Wish List Queue.

Overall we've been happy with the product, and are just really getting into the depths to which it can help our organization grow and prosper. The customer service is top notch, quick to respond, and willing to make adjustments just for us. This is a very powerful web service and we are looking to getting to fully know it!!

The ClubExpress system is very robust with a very wide variety of modules, and endless ways to customize them. We are only 6 months in to using it, and I am sure we have not yet figured out all of the ways or organization can benefit. The email editor, once learned, is very powerful and can be manipulated with a wide variety of options. Customer service is top notch!

Some of the procedures to complete steps can be a bit cumbersome: for example if you make a change in a change box, select save on the change box, but forget to select save at the bottom of the page, all changes are lost. Reports seem to take one or two dialog boxes to generate (could be condensed). Web editor feels clunky. Some editors have limited font options, and edits sometimes don't take on the first try.

I was not a direct contact with the initial start-up team but was quickly acclimated as I needed to manage our membership. Very few problems, and they were just my learning curve. Very good product!

Compared to our previous site, CE is extremely easy to use, and maneuver around. The variety of reports is very nice. We had only been utilizing Ce for a couple of months when we began registration for our annual motorcycle rally. We also had membership renewal starting at this time. Despite having this brand new resource, we had minimal problems, and an almost 99% computer based enrollment. Past years had us having to send people paper registration forms because they couldn't manage dealing with the old website.

The only thing is that we had our start-up right as we needed to register people for our winter rally. We had almost zero time to get comfortable with CE - but the site is so easy to learn, that there were few issues. We also quickly appointed one of our members as our "go-to" when we hit a question. I think this is not a criticism, just our experience.

Overall, I'm very happy with ClubExpress. It's easy for me to pull the reports I need, see which memberships are about to expire, and print deposit details for my bank records.

ClubExpress is easy to use. When I started my job, the organization was already using ClubExpress to manage our memberships, class registrations, and payments. It was easy for me to jump right in and learn how to use it. The program offers menus where you can find any kind of information you need.

When I sign up a new member, the software requires me to enter a gender. I wish this were optional, because sometimes the membership is for two people or a family.

It's been great. Members are using our system more. We are disseminating more info through our members only portal and having coordinators for different features have helped spread the work around more efficiently.

I liked the fact that as we were converting from another platform without support how accomodating CE was. As I was building our site from the ground up without much experience in website building, they stopped in whenever I hit a roadblock and I didn't incur fees other that out monthly fees. Over the, CE has continued to respond to issues we encountered and address them quickly and communicate often with progress or alternate solution to solve our problems. We are a volunteer organization which often requires the time of a regular paid position and CE has made it easy to support our members and provide a much needed member management solution that we did not have previously.

There are a few features that I would like to see implemented but nothing that are deal breakers for us.bi would like to see more opportunities to export data and filter it other than in the canned reports but overall it works for us.

I can easily get the reports that I need: lists of people who have purchased tickets; or lists of people buying memberships either through PayPal (or finances application) or by cash or check.

Club Express is easy to navigate. The learning curve was relatively brief for the things that I use: aspects of the People tab to locate members or update membership, the Website tab to access and update the Event Calendar, and the Money tab to keep tabs on purchases of tickets or memberships. The Event Calendar is full featured. Some events recur with slight change from month to month, and this is easy to enter. Other events might recur irregularly, but it is easy to search for an event and duplicate it with changes.

No real issues anywhere. The wealth of options can be overwhelming at first, but it is quick to learn.

After the usual growing pains we have found this system to be a wonderful upgrade and is enabling us to work more efficiently in all aspects of our operation. We still have features we have not implemented (like Forums and Ad Hoc Reporting), but that will come with time. I'd like to particularly credit the tech support staff for answering my every dumb question and implementing some upgrades that we have suggested. I think the caliber of the tech support is just outstanding.

Our small non-profit "village" had cobbled together at least 6 other software applications to conduct our day-to-day business. It was duplicative and a bit of a mess. Using ClubExpress enabled us to bring everything under one umbrella - managing member and prospect records, entering payments and donations, event registration management, sending out email blasts, and providing volunteers the ability to accept service requests online, anytime. Plus, members can access the system to update their records, RSVP for events and make their payments and donations. It's been a terrific upgrade.

The transition was a bit of a challenge as you might imagine as we bring all these functions under one roof. Our staff is very busy and had to fit in training on the fly. It took several months for all of us to feel comfortable using the system. That's not the fault of CE, but just a fact of transitioning. It would be much better for a group to start out with CE versus transition to it, though the CE customer support has been absolutely outstanding and the training videos and regular webinars help a lot. Some of our members and volunteers still do not access the system, but that's ok since so many are actually using it.

Club Express has decreased the amount of work I have had to do in conjunction with our membership. It has allowed us to redesign our website and has increased internet traffic through our website for member issues, exhibitors requesting information concerning conferences and the ability to direct all registrations for memberships and conferences through our website which is having a positive effect on increased membership to our organization.

We are an organization that manages membership of a state organization of medical group business management professionals and conducts conferences for its membership and let me also add that I am not a "computer wizard" of any sorts . We just recently switched to Club Express and I have found it to be so easy to access all the tools that I need to manage the financial affairs and member support. The software is split into several easy to follow groupings and I am just now setting up my first event through Club Express which has been a breeze. The Customer Support has been fantastic and they are always willing to answer any questions and guide me through any issues I may have. They have several support webinars which makes it easy to learn all parts of the use of the system.

I have not really encountered any issues with this software. It is such an improvement over the previous software we were using and has made it so much easier to track my membership and answer member questions that I could not previously do.

We have had club express about 8 years now, it is very easy to use and when we add events it walks you right through step by step. There was an update to the backend a couple years ago that made it easier for people to set everything up and a huge improvement! The con that I listed is more for being able to setup group emails from a mobile device as the editor tool has a floating builder on it that you can't close, on my phone it takes up the entire area of the email body so I am unable to create a email on the go, but otherwise it is great product to use especially from a desktop view

ease of setting up events and management of website

the updated emailing section just has a couple small quirks that could be easily improved on but not major at all

We are solving our problem of managing all aspects of our memberships, communication, marketing, and having a well-functioning, good looking website to present to the world. The overall experience has been great.

ClubExpress supports EVERY user, as in every member of our group, not just administrators. This is a huge help to our small group. Example: Yesterday I had a member who was having an issue posting to the discussion forums via email. I checked everything I knew to check as an administrator, and still couldn't understand why he was having an issue. So I was able to direct him to speak with CE support, and they were able to resolve the issue for him - Helpful for all of us. One other thing is that the development team seems to listen to suggestions and implement desired changes/features rapidly when they hear from enough users. In fact, there is an email address dedicated to receiving ideas/suggestions.

The interface for writing/publishing text on pages is a little clunky.

We now have a single version of truth (in real time) relating to our membership data and club vehicle data. This has saved a lot of time and angst for our volunteer committee members and allows us to present financial data (member status etc) with complete confidence. We also manage all of our documents through Club Express. For our club, Club Express has taken important and sensitive club information off peoples' personal computers and put it securely in the cloud. We can now manage who has access to what, but more importantly, those who need access have it any time they need.

Easy to use, support our club administration very well. This package has taken us from using purely paper based processes where information was mislaid often, to real time membership data that ensures we have the most accurate information about our membership and a single version of truth. The website builder is also simple and flexible, and the blast email function is very useful.

The product is very US based and we have had some issues with using this in Australia. The spelling of words as per US standard has put a few of our members off, and we have had issues with the letter vs A4 format of printing, especially around newsletter labels. The time stamps on some things also causes some confusion as some items show up as yesterday based on the US time zone. I do believe these topics are being worked on though.

I was here with ClubExpress was chosen by management but had very little training on it as I left the organization shortly after. Now I am back in a management capacity and there are still many things that are clunky about the platform. It seems to take a very long time to get the hang of the ins and outs and has caused at least one ex-employee to cry. Seriously. I have stuck with it, and it does become easier, but SOOOO much time to figure some of it out. The videos have been a bit helpful but often it is just easier to ask a colleague how to do something in the system rather than have to sit thru a 10 minute video and only have 1/2 of the question answered.

It keeps all of our customer history information in one place.

It can be rather clunky and sometimes just will not save things they way they were typed or created.

Very, very positive. Tech support is great, accessable, and quite clear in their responses.

It's tailored to clubs & social organizations making it's functionality ideal for us. The modules are, I believe, are unique to our (clubs) environment.

Formating is a bit of a PIA and can be cumbersome. Picture & photo upload is limited to resident computers only. There's no direct access to social media or cloud storage which is a definite negative. Event questions are very limited and do not offer If-Or linking. Event registrations can be confusing for the non- tech users/ members.

Ride Yourself Fit is a non-profit 501c3 club for bicycling, walking and healthy eating with an overall motto of fun, fitness and fellowship. We are able to get the necessary information out to our membership and the general public in an easy and complete manner using this software.

The ease of use and the variety of options that fit the club's needs for a website. Periodic updates are received and the manual contains good information. The event calendar has many options and is easy to develop for various events. Registrations and payments for events is simple as well and membership renewals.

Would like to see a few more options that allow individual users to develop and save information. As an example, RYF uses a variety of colors that define specific programs and activities. These colors are not part of the standard colors offered by Club Express. The webmaster must use the HTML color code number each time that specific color is desired. There should be an option to save these specific colors in a semi-permanent basis for future use. Also some improvement could be better interaction with an Excel spreadsheet for downloading large spreadsheets and data.

ClubExpress has been a great solution for the chapter. We look good on the site, and we're able to do everything we want. Our team is excited to deploy more of the options available and raise our game even farther. As an all-in-one software option, ClubExpress helps us stay on top of what our members need.

The ClubExpress package has all the pieces we need in the ICF Cleveland chapter. We coordinate monthly events, manage membership in the chapter, and communicate what the chapter is all about. The software is easy to use, and has more options than we even need. ClubExpress is designed for uses like this, and we're excited to tap into even more of the capabilities. We also manage our mailing list with the software, and have had good success with that option.

The learning curve is pretty steep, and I don't find the software to be intuitive. However, the support system is an under-utilized asset for me. I suspect that once I have a better sense of the big picture strategy behind the software I will find the learning curve to be less steep.

The price is right. Low cost is affordable for smaller biz.

Appearance. Could use a design facelift.

This has been extremely well received by our members and we noticed a huge uptick in applications for membership at our gun club. The ease of use of the platform makes it simple and easy to update and provide as much information as we can to members and the public alike to increase interest and participation in our Club activities.

The front end for website creation is simple and easy to use, but the system is extremely robust in the back end (administrative systems). Right now we are going through renewals and nearly everyone was shocked by how simple it is to navigate.

Knowing what we know now, the original set-up costs were higher than we needed to purchase. However, knowing what we know now, we would have definitely chosen ClubExpress again; we see no reason to change from ClubExpress anytime soon.

We like the constant activities to improve and expand the website, even if the additions are not relevant to our club...we like the training videos....we like the personal tech support when we need it.

The basic modules that most clubs use and need are structured for quick set-up and modification. Also, once you become acquainted with the software, it is intuitively useable, and all functions use the same methodology. It is quite adaptive to a clubs function and modifying as needs change.

There are a few too many steps that can cause frustration...especially when filling out a form and saving it. Also, you must realize there can be a time lag between adding something new (like an article) and its appearance. This can cause new users to make multiple entries because they thought their prior entry was not accepted. Also, it is somewhat too complicated for new members to establish their profile. Importantly, two communications tools are significant to our newer and younger members (or potential members)...texting and Social Media. We rejected the texting module as not functionally valuable to our needs...and we are just integrating the Social Media sharing, so we will learn the extent of its value to our club.

It is providing our club with a lot of useful communication and administration features, and has been well received by the membership.

Plenty of flexibility in how it can be set up. A cloud-hosted solution at a reasonable price, backed by a responsive support team.

The various content editors have their quirks, and there are still some inconsistencies between different modules.

We had a myriad of technologies from spreadsheets, to MailChimp, email, and a separate event booking software. We were paying a lot of transaction fees and nothing was integrated and everything was pretty much manually operated. Our membership and supporter database are growing very quickly. We are putting on more events and we wanted to increase member benefits by giving them a site where they could find resources, book events, advertise their businesses many other benefits. Our Executive Officer is employed up to five hours per week and prior to ClubExpress she was spending a lot of her time on ineffective and cumbersome manual processes. ClubExpress has freed her up to do more strategic functions.

We love the fact that it allows us to manage our small but growing association from one platform. It gives us a professional, low cost management tool to manage members, events, communications, and some of our finances. We particularly love the directory options (members, business and projects) that are spatially enabled and the ability to make some private and others public. We are looking forward to connecting with Quikbooks Lite to manage all of our finances and then we will have all functions in one platform.

Setting up newsletters is a little clunky. Design options are also a bit limited. Search functions are not intuitive - very techy and some are very long winded and somewhat old fashioned.

The backbone is very solid, the database and features are very reliable.

Club Express has not been very responsive to requests for improvements from our club, even when our webteam shows them how to update their platform to improve functionality and user interface. The Event Registration process is critical for our club and is really convoluted and counter intuitive. The Event posting process has been improved but is still rather complex for non technical users. The Emailing functionality is similarly overly complicated. Many aspects of the user interface could be improved. The platform works very well for technically savvy users and not so well for most users who are less sophisticated.

Club Express includes many features. It could be possible for CE to be your only online platform for a membership organization. I chose it because this platform allows members to customize their annual renewals by choosing optional add-ons. I also like that members can update their information, I can send out emails, and members can sign-up for activities and make reservations online. It also allows each charge to be specified as taxable or non-taxable. All of which saves administrative time and allows more accuracy. It is a very powerful tool. CE allows us to monitor annual renewals daily.

The interface with our accounting software is not seamless.

The system makes it easy to maintain and control our membership information and makes the renewal process and collection of dues extremely easy. The ability to schedule and maintain events is also very easy and useful. The availability of blogs and photo albums is also very useful.

The system provides a wide range of capabilities. Pretty much all of our needs have been met by the standard system and it offers many services that we don't use or need. The few special capabilities that we desired we provided as a custom service at a very reasonable cost.

Since the users in the volunteer positions often change frequently there is sometimes a problem with the learning curve. The system provides so many functions that our volunteers sometimes have problems devoting the time necessary to adequately learn the capabilities of the system.

I work with many other AMS and I really like ClubExpress. The greatest thing about CE is the customer service. I appreciate being able to either email or call with a question and get almost immediate response. I also appreciate that they accept suggested improvements and eventually implement those suggestions that are compatible with most of their clients.

I guess I would say that I like that CE is always rolling out improvements. Over the past 5 years, there have been improvements that I wanted and eventually, they have implemented those improvements.

I would have to say that what I like least is that we can't tailor the software to meet every one of our specific needs. This software is for multiple nonprofits and clubs and has to meet the needs of a wide range of clients. I would like to see a Search function added to the website, and that is one drawback we are currently experiencing.

When our web developer decided to "retire" and there wasn't an option to continue to use our current site, we found ClubExpress saved the day. It has nearly every feature we could imagine using and the initial setup went very well. This included importing some of the data from our previous site. For a non-profit club, we found ClubExpress pricing was very reasonable and we've been very happy with the service. The documentation and video tutorials have also been most helpful.

The setup was fairly straightforward and didn't take very long. Migrating from our old service went well. ClubExpress has worked very well for our club over the past several years. The cost is also reasonable and far less than we would have paid for another customized web site. Excellent support and video tutorials are great.

There are times when, as an administrator, it is hard to find what you're looking for. However, the Support team has always been willing to help.

We are using this software to manage a surgical society that has been in existence since 1949. We transitioned to the internet (website) 10 years ago. ClubExpress has allowed us to integrate our meeting management and greatly improve bookkeeping for dues collection.

This program was recommended by a use in another professional society. For 10 years I was the webmaster for this Society's website using Microsoft Expressions. Though the software worked well, the manipulation of images, text and pages was tedious. Using the old site as a template, I was able to migrate and improve the information in the new system. I especially liked the functionality of assigning (limiting) roles to others without compromising security of site. The integration with PayPal was seamless. Behind the scenes I have been using this system as an archive of information allowing our organization to go "paperless."

On occasion navigation of the administrative pages is tedious. Some of the prepared reports associated with meetings are odd in format. However, the ability to choose the output is very useful. I would like to have an easier approach when building table. In some cases, the built in vocabulary is not applicable. For this organization the term "donation" is problematic for industry support. I would like to see a synonym table for some of the financial terms.

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Completely Cloud-based

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization

As an admin and one of the founding people at getting Club Express into the club, I have been on the front lines with this product since day 1. It has been an evolutionary process and you need strong IT people to set this up correctly. The product is not the most intuitive, and the user interface could be much simpler, but once people are trained in how to use the software, most adapt reasonably quickly. Older members have the most problems and it is typically with the payment and sign up for events process.

It put our 400 person ski and sports club online for the first time. It is reasonably easy to use once people get trained on the product. The company has good tech support which is available online or on the phone without a long wait period. They are very responsive and have adopted some of our requests for improvement.

The payment scheduling is not functional for us. We need each member to be able to know exactly how much is owed on a particular trip or event and to have the amount correct in the box when they go to pay. Right now there is a "pencil icon" that must be changed to the correct amount. This is particularly troublesome for trips with multiple payments as not all members sign up at the same time. Repeated attempts to get this to change have been unsuccessful. It is the main issue that keeps me from giving 5 stars to the product.

After decades of managing memberships for high school wrestling coaches, Club Express has been able to drastically reduced the paperwork and money collections. Member can use credit cards to join or renw memberships or they can use checks as needed. Overall, this has reduced my work a lot.

I had been looking for program or organization to manage our membership database and Club Express was very useful. We can register coaches, renew memberships and notify members when there are activities available for them to join. Membership renewals can be done online and that was our biggest request. When renewal is near, members will receive an email about renewing, eliminating the lengthy process of notifying members.

Learning how to use the many functions. Not interested in doing lot of fancy functions and not loving reading pages of instructions - too lazy! But there are tutorials available.

I have found ClubExpress, overall, to be very useful in communicating and keeping files and records. The few cons that I mentioned hardly inhibit my use and do not diminish the value of ClubExpress to my group.

I really like the many options available to us from forums to picture sharing and album storage -- the registration/sign-up capabilities, the shortcuts available, running reports. I like the ease of finding members and all the records I can keep on file within my profile that are easy to access. Though we haven't used this amenity yet, I do like the availability of paying online for club events and registrations. Our group has been using ClubExpress for the past 10+ years, and it has revolutionized our communication and organizing -- everything at our fingertips.

I can only think of three things that I don't like or areas where I have difficulty with ClubExpress?

A fantastic product. Lots of support with videos, webinars, online help, email and phone support. The phone support is local and response is quick.

Looks great. Has great features which meets most of our club requirements.

the need to use text editors such as notepad to create documents is an issue. I understand the need for compatibility with mobile phones, tablets, etc. but after using other word processing tools it seems cumbersome.

We have recently updated from an antiquated system that was not meeting our community's needs. There are additional features we would appreciate, but are currently enjoying the modern, user-friendly interface. Their user manual is complete and thorough, help buttons are available on all screens for users and admins, and phone or email support is quick and efficient.

ClubExpress reduced our workload for membership processes by 95%, automating our correspondence, dues collection, and renewals.

Ours is a parent-child group, and we find it frustrating that families are not linked in the directory. Our members organize events, but an admin has to assist every time there is a fee. Our membership manager has to separately track additional criteria for renewal.

More members, easier event planning, and marketing. We were recognized by our Global leadership for doubling our membership 2 years after implementation. Other chapters have asked for our help in implementing the same software and procedures.

We used free tools like Gmail, MailChimp, Weebly and Paypal. Nothing spoke to each other and our membership database was a nightmare. Membership, programming, and treasurer each kept separate databases and our records were a mess. Our committee did an exhaustive review of 5 software packages before deciding on Club Express. Now everything is in one place. We have doubled our membership and cut the workload for board members in half. 2 years after implementation our chapter was recognized for our leadership. Club Express was the reason. Simply automating renewals and dues reminders was huge. Tracking attendance and collecting satisfaction polls helped up to create programs that better serve our membership. The integration with the website keeps everyone informed. New events show up on the calendar. New members show up in our searchable member database from the homepage.

Software this powerful also requires some learning. Many of the functions have small "icons" instead of drop-down menus. It has taken me a while to learn the iconography and I often click the wrong option before finding the one I really want. I wish it was more intuitive, but that is a very subjective statement. Intuitive to me may not be that way for you. We have 3 board members that have become experts on Club Express and we have not had any issues training the next generation as they take over our chapter.

Overall Club Express has made managing our club much easier. In particular the automatic reminders when it is time to renew their membership. We run our annual golf tournament with Club Express and the registrations can get involved with personal info, golf team info, clothing info, and sponsorships. Once you learn how to set up the registrations, it runs relatively easy, with reports available to you on all levels. And when you have questions, the support staff works with you to set up what you need, test it, and be sure you are getting the results you need.

Talking to their staff prior to our decision was easy and they asked all the right questions, things we did not think about on our end. I appreciated how Club Express worked with us to import our data. They made it easy, discussing the import fields, how things should be structured, and our requirements.They kept us advised every step of the import and made the initial process of set-up easy.

Understanding some of their terminology took a bit, but I believe part of that was our inexperience in this type of software.

Joining Club Express simplified maintenance of email lists; compliance with regulations; it centralized the location for payment record keeping; maintains a history of newsletters emailed and events conducted. Our website has more capacity than this, and I look forward to continuing to increase our use of this capacity. (E.g. this year my goal is to simplify our news letter and transition to a blog hosted on the website.)

It is easy for me to connect with the actual software developers/managers via email.

It is its own platform, so if you have others using the system who are already familiar with other systems, they may express frustration when this platform doesn't perform the same way. But my experience is that Club Express is responsive to needs that we customers communicate and are constantly improving. (E.g. generating nice looking emails has become significantly easier in the time that we've been clients.)

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.

We use Club Express for just about everything digital in running our Village except some non-bulk emails and telephone: membership, billing, website, bulk email, document storage, news reporting to members, committee communication, inquiry tracking, service and event management. The Club Express software is an undergirding foundation for us.

Comprehensive scope for a Village. Software widely used, and thus fully vetted by hundreds of Villages. Designed for setup by clubs/ Villages who don't have resident HTML/ web expert. Quick, helpful, answers - from real support people - when the excellent user guide or administrator guide or extensive video tutorials don't suffice (they usually do). Continual, customer-influenced improvement. Real sense that Club Express folks CARE about us our Village members, our issues, our wishes.

Unintended results rarely but sometimes occur when multiple windows are open simultaneously.

Implementing this system has been really helpful to our organization overall. First, there are multiple Admins so no critical dependencies ( a big problem for us before). And more and more members are paying online with credit cards so fewer trips to the bank for the Treasurer. And renewals are considerably more successful. Having the calendar widget on the home page has made registering for events much easier for members. We use the Emailing module for our newsletters so they are accessible in a tab in the nav bar.

It is fairly easy to use once you get started. We have a fairly simple set of requirements since we are a social organization and therefore don't use a lot of features. We do use it for events and membership renewal. The automation of the notices for the renewal feature is really helpful. The events module is very good though it has some limitations. The very best thing about CE is that the support is really fantastic. They are very responsive and I mostly get an answer to my question the first time I try.

Emailing. It is very clunky and often, even after testing, the final product does not look good (wrong justifications, colored background of header texts). And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained. The other feature we don't like is that you cannot have closed groups, that is groups that cannot have more members. So we have to hide those groups which make it impossible for the members or leader of those groups to access the email feature for communications (leader to member) or look at the internal page (the blue circle with the white "i"). And we don't like it that there are some features that are required to be used and cannot be suppressed, like the News tab which is useless to us.

This software looks after the bulk of our communications with and for the club. It has allowed us to present and online presence for registrations, membership renewal and applications that was not available to us before. The support team for ClubExpress is outstanding. Every time I've called, or club members have called it has been a very positive experience. People are very knowledgeable about their product, courteous, and patient.

The number of features and the scope for a club like ours that has meetings, classes, and major events and seminars is what we need.

The time it takes to become comfortable in managing the content and use of the features. The time it takes for those who are not comfortable on computers to buy into its use. I need to do a lot of walking people through how to do things, even though the user manual is very clear!

The software has been great for keeping our resources in one place and visible to all of our members. It allows our members to be more in charge of their club experience. The financial side of our functions is much smoother now that we only accept credit cards through the website.

My group has many interest groups with in the larger club. The event calendar is great for letting our members know what is going on and getting involved with everything that our club has to offer. Events have lots of options during set up so they work well for large club wide functions like our luncheons as well as the casual interest group get togethers that our members attend. The forums are also wonderful and have helped communication within our organization.

There is a learning curve to this. It was/is extremely hard to get by in from some of our group leaders when we switched to this software. We held individual trainings for our leaders to teach them how to post event/send event related email etc.. It would help tremendously if we could invite members of a certain INTEREST GROUP to register for events. The committee work around that we use is very clunky and time consuming to manage. Our interest group leaders also need a way to have a wait list for attendees as our event fill regularly. Leaders should receive an email notification when someone cancels but they don't.

My overall experience after identifying them as our new web platform has been overwhelmingly positive. No regrets for moving over to them at all

Ease of use, ability to program events, registration, payments and email communications, as well as Member management. Overall cost is reasonable and customer service is very good.

While the reports are voluminous, it should be easier to:

Event coordinators come to me to help set up and event. After the event is up the coordinator often gets questions he/she cannot answer and turn to me. I resolve the question or go to the Club Express Manual or call the help desk. My experience with the technical support is very positive, they are professional, understanding and showing respect for the person (me) who has very little IT back ground.

Ease of use and the the little help/explanation lines that are added to many functions

The amount of possibilities that can lead to the same result when working with the website as an admin.

1. Public and Private (member login required) website. Implemented within 30 days.

Comprehensive integrated cloud based software for a custom public/private website, member database management, club and activities organization, communications, financial management with access to on-line, telephone, user manuals and webinar customer support. The total monthly cost is based on the number of active members with no long term contract commitment. A 30 day trial period was provided which allowed ample time to review, learn and use the basic functions including configuring our initial website.

The Club Express platform is technically and functionally comprehensive. Our organization chose to implement the system ourselves rather than purchase and engage Club Express support. As a result many volunteer hours of effort from club members were required. A new function, text messaging, comes at extra cost which appears to our members as not justified. The News article function is good for brief, one page or less, articles. However, our organization monthly newsletter icurrently includes eight pages and is emailed in pdf format to most members, printed and post mailed to a few members. We must resort to using Microsoft Publisher and uploading the pdfs to a ClubExpress document folder, creating a custom page with links to the newsletter documents making the newsletter available on our website.

The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.

THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well.

Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options.

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.

This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the ClubExpress administrative features allow us to simplifiy this annual process.

Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology.

Overall, our organization's leaders feel more in control, more easily able to track transactions, than they were before we contracted with Club Express.

The developers and other staff seem to be constantly available to help. They typically answer emails immediately. In my organization (a nonprofit working for informed citizen participation in government) the membership team and the finance team appreciate Club Express features that handle dues and event fees and donations and the like. As webmaster I work much more on preparing Custom Pages with information about our work than on member rosters and bookkeeping.

Custom Page construction with the Page Rows remains awkward. Spacing is inflexible, fonts change for no apparent reason -- frustrating.

Our overall experience with Club Express has been wonderful. We joke that this has brought our Club into the 21st Century! We have 500 members and growing and without Club Express, I don't know how we would have managed!

The ease of use of the Club Express software as an administrator is what I like about it most. We went from managing our membership on paper to this system, and it has been a life saver. Our old website had no functionality and was only informational. We now have all of our membership information in ONE place for all admins to see in ONE place, and no longer have boxes and boxes of paperwork and endless spreadsheets. We also now can manage and coordinate events with our membership, take credit card payments online, take in new members thru our website, and facilitate our membership renewal seamlessly online. Reporting in Club Express is also endless. You can extract information on your membership, financials, communication...to your hearts content.

Having minimal experience setting up a website, I found the construction and editing of the Home Page to be a bit confusing and difficult. In particular the upper part - where the login and profile sit. Luckily we signed up for a website technician to built it for us, enabling us to focus on the main content of our site.

ClubExpress definitely has a learning curve, but it is a powerful and mostly straight forward service tailored around clubs and organizations like ours. The people behind the organization are absolutely excellent to deal with. If I get stumped, customer support is always ready, willing and able to help and almost always comes up with a good solution. They have fixed my errors on more than one occasion. I can't say enough good about them. I have recommended ClubExpress to a few other organizations similar to ours and will continue to do so. My scores on this survey only reflect that the product is not perfect. Close, but not quite.

The product offers multiple ways to accomplish the same or similar tasks, from fairly simple to very complex. After a learning curve for someone not familiar with web development, I find it well thought out and pretty well implemented. I have yet to find something that I really need to do that I can't find a way to do it. There are plenty of features this product has that I have not explored, but it keeps me coming back to see what else it can do.

I think the editors for various functions could use a little work. The editing screen gets a little tongue tied at times and the cursor has a mind of its own. Exiting the current session and starting back up always seems to fix the problem.

We have a reliable, easy-to-use web solution that has a distributed workload model. The webmaster might make a custom page with code, but the majority of work is done by non-technical members who don't have to wait for a coder to make things happen.

Ready to go. Made for clubs. The best feature is that it's not technical for club members to handle their areas. The social director (non technical) can make events on the website. The membership director can adjust member data. No training needed. So productive out of the box.

There are no "like least". I evaluated 5 major website offerings and I recommended this to our club. (sailingclub).

AHARI is an all volunteer organization --- I had to complete question "how many employees in your org" to get past it ---however, we have no employees - no one is paid. We believe that the functionality that CE has in its modules will enable us to "routinize" some of the tasks given the ability to seutp "business rules" and enable us to focus more on growing the organization. The support has been terrific!

Very suitable for an orgaization such as AHARI in that we can manage members, non-member list, post & "advertise" events wi th the use of the event calendar & detail plus email blasts, photo module that includes exhibits, archives, etc, can be used as a "central respository" for the organization's records, photos....summary - its feature/functionality closely fit our immediately needs relative to membership managment, event communication and virutal exhibits.

Not so much the software... I would suggest that CE split up the 2 hours of training: 1 hour for pre-implmentation and the 2nd hour after all the data, etc has been loaded. Some time on the control panel & setup re: options and subsequent results would be of great benefit as the pre-implementation piece... and also pointing out which componants need to be addressed early on and why.

The Club Express support during the trial & building phase was second to none. The support we received meant that we had a seamless transition from our old site to our Club Express site, including the migration of all of our members. We only went live 3 months ago but we are confident that we will be with CE for years to come.

The Club Express (CE) platform is intuitive, modular, adaptable and continually developing and growing. As a non-profit membership professional association, with only one employee, Executive Officer (EO), and a bunch of volunteers, the 7 level password feature has been incredibly useful in terms of organisational management; being able to assign members access to a single page and/or module etc spreads the work load and, in turn, creates space for the EO to focus on other matters such as developing strategic initiatives. As a single employee association, the exceptional Club Express support back-up affords extra support for our members as well as making the association less reliant on the tacit knowledge of a single person. In terms of creating our site, this was done by the EO with CE support - no developer expenses required:-)

The Club Express default email address (where our newsletters and renewal reminders etc come from) was blocked by all university firewalls and some industry workplaces. This was not a CE issue per se but it was a hiccup we thought we'd covered by emailing all members ahead of the website transition asking them to white-list the address. It's a small thing but we'd prefer they weren't called Club Express! We get why they have that name but it doesn't have the right tone for us as a professional association. At the end of the day, their platform proved too good to knock back just because of the company name!

We are generally satisfied with Club Express, however, we have had to develop work-arounds to accomplish some of our necessary functions. Email renewal notices show only generic information so that members do not know what the actual cost of renewal is until they log in to their accounts. Many of our senior members do not log into their accounts and pay via U.S. mail. As a result, we must still mail paper renewal notices to many members.

Club Express is good integrated software that allows a group to track its members, payments, member communication, programs, and activities, including paying for activities. It also manages some aspects of its web presence. With a little instruction, it is reasonably simple to use.

There are a number of areas where the software is not designed for a group like East Falls Village where household members have equal standing in the organization. The concept of Primary and Secondary members with some processes limited to Primary members is difficult to manage. Household members are not handled equally in Club Express and data must be entered repetitively in fields that should carry over to secondary member fields. The system is also optimized for member online access but somewhat difficult for handling member accounts where paper records are needed.

Their support team never lets us down. Quick responses to our queries and happy to keep answering questions until we are satisfied.

Fulfilled our need to have member management together with communications and finances

Now that we use most of its features, we find that volunteers who want to help with it are intimidated by its process. Plus, because we use only volunteers and we oversee so many members, we have to be careful about who we allow into the system to maintain member privacy.

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed.

The hosting software does a reasonably good job in helping create a packaged online presence. For someone not familiar with creating a website there is a lot to be done when creating a site, from the server setup (and administration), creating databases, store functionality (credit card transactions) and other programming. Club Express has all of this packaged up into one reasonably easy to deploy environment. There are certain methodologies which you have to understand in order to best use the site software, but this isn't any different than learning any other software package. With any software/site support is absolutely essential to helping smooth out the rough edges and I've found Club Express support to be very helpful and I can usually get my issues squared away within one call and certainly less than a day.

While the site is easy to put up, there are some areas where the design is a bit clunky and challenging to use. As long as you stay within their parameters you're probably be fine, but no single organization fits perfectly into that box. Sometimes it's easier to change the code than it is to change the organization culture... other times, the culture has to change to fit the code. Neither of those operations can be very comfortable. One usually requires money, the other usually requires many meetings and often tears as old ways have to change. The site software tries to do many things and given the demand of everyone going mobile these days, the mobile software falls short. It's far FAR easier to to manage on a desktop than on a phone or tablet. Their recently released texting functionality is a great example. Neat feature - but completely unusable unless you're at a computer. Can you do it on a phone? Sure - but the mirad of menus one has to navigate through to send a text makes it useless. It's better just to start a group text before the event and use that going forward.

Club management on ClubExpress has made it easy to manage many aspects of the organization. The platform is stable with a robust set of tools to support the club's needs. Security and privacy is solid and trustworthy.

ClubExpress has many modules that helps organize our running club's organization. The membership module works flawlessly with little to no manual intervention required from administrators. The website generation tools make it easy to create new web pages to support club programs. Event creation and registration is valuable and versatile. Communication tools allow us to create surveys, polls, and email blasts to the membership. ClubExpress keep adding new capabilities like apps and text messaging to keep up with the current preferred methods of receiving notifications. Platform upgrades add new features and fix bugs to improve the user experience. The money management module works well with no issues. Above all, ClubExpress provides all these capabilities with the flexibility to tailor the privacy of content and its members.

Some content generation can be difficult to wrangle with the supplied tools after a platform upgrade. Some module upgrades to address bugs and customer requests can be a challenge to get working.

As a Village organization dependant upon volunteers with limited computer literacy, a major concern was whether or not we could actually find members willing to work in a space outside their comfort zone to run our business. Any undertaking like ours requires process and detail oriented leadership, a team of intrepid and fearless volunteers...and the right tools and partner in ClubExpress. We have all of the above and could not be more pleased with the results.

The ClubExpress platform is a perfect fit for an all volunteer non-profit like Groton Neighbors. It is comprehensive, versatile, user friendly, and affordable. Features tailored to the needs of Villages allowed us to focus our energies during start-up on shaping and building our organization confident that we had the infrastructure needed to run it. We have grown considerably since opening for business 3+ years ago and ClubExpress has grown with us.

Initially most transactions were discreet - that is, repetitive tasks had to be completed individually. This never impacted our membership but it can be tedious for an all volunteer Virtual Office Staff like ours. ClubExpress has listened to their customers and responded with a steady stream of improvements designed to make our jobs easier.

For the past 10 years we have been able to do online membership signup, renewals, and reminders. This has resulted in significant savings in postage and supplies plus increased renewals. We publish a monthly newsletter that we used to mail to our members. Since ClubExpress, we've gone to email notification with the newsletter available online. This, alone, saved the Club over $18,000 the first year.

ClubExpress allows us to communicate instantly with our 1,200 members. It also makes it easy keep our members informed of upcoming events and activities. It allows us to register both members and non-members for these events for both single and multiple activities and run meaningful reports about them. Ten years ago we had to use a paid third party to maintain our website. It was never up to date. ClubExpress lets us design and maintain our present site internally for free. The Club has an annual event that encompasses three days of events and includes17 different activities. ClubExpress makes it possible for us to do online registration, take credit card payments, and administer the event. We couldn't do it without it.

Custom reporting could be better. As it is, all data collected for an event can be output to Word, Excel, CSV, and pdf. It can then be manipulated but not always easily.

I understand that moving to a new platform will have growing pains. Our hope was that having all processes under one umbrella would make all the administrative processes easier and more efficient. We are hopefully that eventually will be the case.

Having all administrative functions under one platform - membership dues, events, emailing, etc.

It is not intuitive and our members don't like using it. The emailing system is not nearly as good as MailChimp or Constant Contact from a creative or marketing standpoint. Text only emails are fine, but other than that, it's very basic compared to other platforms. We also lost contact with membership at one point because there was not a distribution list that allowed for contacting expired members from a certain year or season. We had to temporarily resort back to Mailchimp until the issue was resolved. Customer support is usually prompt with responses, but the level of actual helpfulness is not awesome. I mostly figure things out through trial and error, not from the instruction received from customer support. For it being sold as a platform intended to manage memberships, it's seriously lacking in some very basic tools common to member-based businesses, like guest pass sales & tracking.

I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club Express is by far the best package used or even tested.

The richness of its features and the customer care.

1. The designers fail to think about how to open a screen and focus the attention of the user on the area of the screen where the user's attention should be directed.

We have observed a moderate increase in fee-based memberships which helps to support our political efforts in the county. The integration of membership management and related financial transactions gives us much better visibility into our operations and gives us the ability to identify and work with those members who have demonstrated a strong financial commitment to our organization and its work.

The product is very good for managing formal memberships within our county political organization. We were able to configure not only the usual demographic information but could also create custom data elements to identify and track members who have formal voting rights for the business of the organization.

As we intended, we migrated our custom website and member management system, our third-party event management services, and our third-party email communication services all to ClubExpress. After moving all of these, we found great value for the website and member management functionality. Unfortunately, the email communication and event management services in ClubExpress have failed significantly to meet our needs, so we have quit using those services in ClubExpress and gone back to our former service providers, MailChimp and Eventbrite, for those services. This has resulted in incremental costs we had planned to eliminate.

Very good. We especially appreciate their willingness to adapt to a long-term goal of using the system to connect local chapters to theirs state ones and mesh the local and national databases.

This software has greatly improved our outreach and communications internally and externally and thus increased the scope and effectiveness of our organization, all the while being relatively easy to use. We can manage our member database easily and have saved much volunteer time though automated volunteer sign-up and member and event management, not to mention communications to our membership. The support response has been excellent with one support person assigned to our account, with others available if that person isn't. Club Express is continually improving and expanding what it can offer.

There are occasional issues such as non-members having difficulty joining if they have been on our non-member mailing list due to a conflict of their login as a non-member. The person attempts to join via the website without an administrator knowing they are trying to do this, and thus they are not able to join. Club Express has indicated it is working on a solution to this issue.

We have a club in a senior retirement community that has over 700 members using different computer platforms. We use the site as a promotional website as well as a way to keep members informed on events. Our members LOVE being able to see and post images of club activities. The secured areas allow us to keep documents available to our Board without having to keep separate cloud-based storage. We use the survey capability to perform our elections each year as well as interest surveys.

Full-featured for what we needed. This program provided both a public-facing website as well as a secure members-only area for disseminating information, organizing events, handling application and payments to join, and a location for storing important files for our members and our Board. As an administrator you have great control over accessibility of each area. The tools introduced the last couple of years have allowed us to tailor website pages to meet our needs. And it's so easy to email our membership as well as subgroups of our membership.

For our organization, the only thing it was missing was the ability to create a waitlist for events and then to add folks on the waitlist as slots for an event opened.

We provide services to a social club of new folks moving into a recognized vacation & retirement area. We have over 30 recognized activities (sports, book clubs, culinary, educational, etc.) and regular special activities. We were at a point where we could not manage the club with our home grown software and had passed board-level rules that would limit future growth in the club. After using the software for a year, the board rescinded the rules and now allow unhindered growth.

Payments option. New member sign up process. General overall flexibility. The help desk is very good. As a point of reference, I have managed similar help desks in Fortune 100 companies.

Some of the features, while generally useful, can be a problem without other features. Biggest example; the latest release of software allows users to more easily remove themselves from a scheduled event that requires registration. Unfortunately, an automated waitlist option is not currently available. Consequently, a hand-managed waitlist option can be subverted if someone cancels from an event without telling the organizer. Another person, who isn't on the waitlist, can easily sign up for the newly released spots and the person who has been on the waitlist doesn't have a chance to be added to the event.

less admin time, better reports, easier for members in most cases to sign up for events.

Fairly intuitive and easy to learn, lots of options, great support with manuals, videos and help screens. Can customize to a fair extend.

Very slow sometimes and glitchy. Sometimes out of the blue a function does not work properly.

The final product is fantastic from our point of view. We have a much better web presence that communicates with our members, potential members, and the general community in ways that are clear, appealing, and functional. Getting to this point required a lot more time and effort on our part than we anticipated due in part to decisions we made as an organization, but also due in part to communication problems with CE. To be fair, when we brought those communication issues to light, CE was responsive within short order, but the process still required much more effort on our part than we had been told would be the case and more even than we anticipated. That said, if we had it to do over again, we would still make the switch to CE, but we might choose a different, less expensive implementation option than we chose the first go around.

* Contains all the features of our "must have list

* Software is fantastic but implementation team from CE struggled at times with communication

We are a cruise club and our main purpose is to host cruises for our members. With Club Express my members can easily sign up for a cruise, pay for the cruise online, and even see which other members will be joining them. I can track attendance which enables me to recognize those who are active with the Club. I can advertise the Cruises with photo albums and emails. Member photos allow our members to get to know each other a little easier. We need to notify the marinas who will be attending a Cruise. Club Express wrote me a report whereby my Fleet Captain can instantly print a PDF "Cruise Roster" to send to the appropriate marina. We also host a number of social gatherings . For our Christmas party I was able to create a dinner menu that each member chose from. With this report I was able to easily plan for quantities. There's a lot to like with Club Express and in my opinion the pros outweigh the cons.

Club Express wasn't designed for MY Club but for ALL Clubs. The system is somewhat non-intuitive and it took quite a bit longer than I expected to setup. Since my Club is somewhat unique I often have to find workarounds for situations where I could, if allowed, write a bit of code to personalize the software for the Searayders. There's some system 'quirks' that require me to provide additional training for my members i.e., the 'primary' member must pay the dues even though our Club doesn't really have primary members or secondary members.

Great Support , easy to use, new features constantly added for free, and it does have a few fee based additional items if you need them. Also Quick-books integration for only $100 one time fee.

Club Express is a website content management system and Club Management in one package, very granular settings to allow different parts of our Yacht Club users to manage to aspect that applies to them, cutting down on the need for a webmaster/administrator. Does member management, Email blasts( easier than mail chimp) Group members by committee , function etc. Good event Calendar with signup, including paid events. And has good web design features/intial setup support. and support in general is outstanding. they also have a mobile app available.

I wish that the event calendar could be linked at a google calendar, you can click a button that says add to my calendar, but it doesn't allow the whole event calendar to be shown as a google calendar. And it does cost money every month, but for what you get it is a reasonable fee.

As this is our first AMS, the migration from a proprietary database system into club express was very easy. Passing our data through a spreadsheet to re-format it according to the spreadsheets they providing making the data upload very simple. We just started our annual renewal cycle of members on Jan 1 and will look forward to hearing our uses thoughts on it at the spring meeting.

It's all encompassing with one additional feature that many others didn't have. We were able to point our domain at our ClubExpress site and through them create aliases for all the officers, the committees/forums etc. that can be maintained through the site via memberships. These email addresses allow our board and users to interact via email the same as they would with direct email addresses or using a listserv.

They don't support DSEC/DMARC yet for email systems so aren't able to tag outbound email as authoritative for our domain so some mail receivers will put inbound email in a users spam email box. Also their email relay has a delay unlike many listservs and only processes mail a few times/hour.

Through the Forum and the E-mailing features, we have been able to keep our Members more informed and therefore have enjoyed more participation. Being able to collect Membership Dues and Event Fees on line has been very helpful.

Features can be utilized and/or customized to meet the unique aspects of our social organization.

I am not the person in our organization that worked to get our site up and running. Unlike any other web site program I have used, I found it difficult at first. After I was able to take the time to learn how ClubExpress works, I became very pleased with the possibilities. ClubExpress was very willing to help me when not sure of the process I was attempting to implement.

We have solved the issue of the high cost of producing monthly newsletters. This site has allowed us to keep in touch with our members on a minutes notice. It's easy to use and we would be lost without it.

Our carving club has gained members as a result of using this site. Our members have great access to post photos, blogs and more. The site has allowed us to post our monthly club newsletters which has saved us a lot of money over the years we have been using Club Express.

That is a tough question to answer. We've always gotten great support when we don't understand a function here and there.

We have improved our data accuracy and our communications with our membership. We have been able to eliminate most manual and paper tasks. The support from ClubExpress has exceeded our expectations.

The software has been easy to set-up and maintain. We no longer need to pay a programmer to update our website. We can update our site as often as needed. It enabled us to eliminate duplicative systems and databases. We have been able to vastly improve communications with our membership.

The Event Calendar look is less than desired and would be a priority for improvement. This is unrelated to its functionality, which is fine.

It does the job, but is clunky, as described above. We'd be interested to hear about alternatives. So far we have found none. Previously we wrote our own website, but as a club, we have no way of providing technical support when the developer leaves the club.

Allows collecting annual fees and setting up payment and event registration for annual rally. Allows sending bulk emails to membership and others. Has aliased email addresses. Has lots of configuration options, and good tech support.

Steep learning curve. Few people who are not computer professionals will get to any level of comfort with it. User manual is poorly organized and of limited usefulness; usually have to go to tech support. Features like Forum and image galleries are non-intuitive; essentially none of our users like them and stuff like that ends up getting posted on the Facebook page. What's left is essentially a platform for collecting dues, administering the annual rally, and sending bulk emails. The cost is high for such simple duties and the software is difficult to use relative to these simple purposes.

With ClubExpress, we can run a large organization in just a few hours a month.

Total integration of web site, membership services, email capabilities, forums, blogs, committees, photo albums, and events. Organizations can designate people to be administrators of one or more of these functions, or even subsets of them (like an individual blog, or photo album.) The recent addition of the "collectables" module lets organizations track items as well as people (ie: car clubs can keep track of cars.) Customer service is terrific. That's not something you can say about many service companies these days! They have better prices than competing services, and updates to the service don't cost extra.

You cannot choose the URL to use on most pages. You have to use something like yourclubname.ClubExpress.com