With the software, it gave us a better overview of how it business was running, for years we were complacent on our occupancy and turn over numbers, but seeing it in the software and the actually reports and figures, we were no where close to it capability and definitely needed improvements and better growth. In about 2 years with company changes and the software implementation, we were able to raise our occupancy by 30%, which if course in turn increased teenie and profits.

For our company this is the first and only software we used, transforming from a manual ledger system that we used for years. We finally digitized our services about 4 years ago and let me tell you, our office lives have been so much easier!! Every dept is more in tune to what's going on at the facility without physically being there. I love that you can log on anywhere you have the software installed. From reservations, move in and outs, collections and rent recieving, our office runs very efficiently.

For us, the updates are pretty excessive, we were forced to upgrade our equipment to meet the demands if the software. The learning curve can be difficult, mostly because we never used and computers in the past, so it literally took us 400 months to set up and run smoothly since none of it info was easily integrated from another database, but it was game changer for us, nonetheless.

I really enjoy the software. It is really easy to use and very straight forward. Not only that, but there are a ton of features and I know that there are new features that are constantly being implemented which makes our life easier. If their is ever any questions about it, the customer service department is right on top and always calls us back and helps us sort the problem out. I would definitely recommend this software to other storage businesses.

Easy to Use and excellent customer service.

Sometimes it can get a little slow, but nothing super bad. by SiteLink Software on 13/03/2017 Thank you Chris. So appreciate your using the SiteLink tools we continually add to deliver the paperless office, cut cost and help you rent more. Speed can vary depending on many factors, such as overall traffic in your area. You can always call us to help trouble shoot. We built speed tests, analytics and logging into SiteLink to pinpoint root causes quickly. SiteLink's built-in tests are point-and-click and easy to use! Thank you!

Remote access to thousands of tenant accounts.

The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed.

The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations. by SiteLink Software on 27/04/2018 Thank you, and kudos for operating the complex business that's self-storage, which seems simple on the surface.

confidence in using it. Makes my day more enjoyable

ease of using it and the Site link techs when I need some help It.speeds up my work. I also

I can't think of anything I don't like. Well some times I have customers who change there mind about moving in or moving to another Storage unit and if it's the next day it's very hard to fix these kinds of things with out the help of Site link tech support. by SiteLink Software on 10/07/2017 We appreciate the 5 star review Judy! We never tire of hearing that our software makes our customers' days more enjoyable.Thank you for mentioning the power of the daily close, as it allows for more accurate reporting and easier reconciliation. And while it can seem like a pain when someone changes their mind after a day's close, SiteLink is always here to help correct these rare issues when they arise. One thing to consider trying when moving someone in before they are 100% ready, is to use the Reservations feature instead of actually moving them in. Since customers do change their mind, if you enter a reservation instead, then you can quickly convert the reservation to a move-in when they are actually on site and are certain they will be taking the unit, or cancel the reservation at any time without affecting your daily close. As always, feel free to give us a call with any questions or help you may need.

It is not a difficult program to learn and MOST of the setting are easy to customize. The e-sign console has been an fantastic addition.

It would be nice to 100% be able to customize the program, reports included. It seems the last few updates have caused more issues than the update seemed to fix. Sitelink needs to be more proactive than reactive with these things, by beta testing the updates to ensure all operations run smooth. by SiteLink Software on 14/05/2018 Hi Tiffany, thank you for the feedback. Our development team addresses any problems with an update immediately, so please reach out to customer support if you encounter an issue. Our recent set of updates were very robust with the goal of adding critical back-end components to SiteLink. We thoroughly test new development prior to release, but if we ever miss a rare case we did not anticipate, we make corrections right away. We apologize for any hiccups you may have experienced. We are glad to hear you like SiteLink eSign. Electronic signature capture and storage appeals to tenants and streamlines workflow for operators, so thank you for mentioning it.

Helped us manage our customer base and increase profitability. It's easy to use so it was easy to train on.

My favorite part is the reminders section. It live updates when it's time to remove an overlock. I also really like the text messages you can send to customers when they are past due.

The updates could cause occasional crashes and they would take too long to reload while customers were in the office. The reports could be better for their breakdowns on the occupancy and marketing. by SiteLink Software on 03/10/2018 Thank you for your review and comments. SiteLink is designed to run fast - please reach out to our customer support team and they will help solve your issues with crashes and reload time. Have you tried exporting the Lead Funnel report? It breaks down a LOT of data, including marketing based on filters you can customize. We are happy to hear we helped increase profitability for your company and we wish you continued success!

With few exceptions, it is complete in its functionality. It is so complete, that customer support is often needed to understand the operational ability of many of its services. The support department is a great advantage to mastering many not to often used features.

Mobile phones are used exclusively by a majority of customers, yet SL does not have it on the Tenant information page. You need to bring up each tenant and or get it from the payment screen.

2 years ago I knew nothing about Sitelink. Thanks to the fantastic, incredible, Sitelink Customer Service, I am a very confident user; did not take long. Sitelink provides all that I need to run 300 units and more. Appreciate Sitelink people!

Atendimento ao Cliente

Need more insight into what the reports cover. Usually the request comes from our accountants who do not regularly ask for reports covering specifics. Because the request are few, I do not learn all the reports provided and need to SEARCH to find the one that would answer the specific question. by SiteLink Software on 08/02/2017 Thank you so much for your feedback. We already group reports by topic such as financial, management, tenants, and units. I can suggest a call to our 7 Day/week service desk. They can best suggest the proper report. The challenge with a search feature for reports is this: it would have to include more than the name in the topic of the report which we already list. Your accountants and you are likely looking for reports showing multiple combinations of data. There are usually more than one report that fit that criteria. Give us a call and we'll show you what you're looking for. Good news is, all the reports you want are there and we have you covered. Thank you!

It takes a team to be successful. I’m glad I have SiteLink. I’m not a computer expert so all this was a challenge for me. Every time I thought I couldn’t, SiteLink taught me that I could.

SiteLink’s customer service. I don’ have to wait long to receive help with an issue. SiteLink has great teaching videos.

I have to purchase other software. I would have liked a bundle purchase under one company. Example: Sitelink, Blue Moon, Gate, Card Merchant. by Chuck on 27/02/2018 Glad to hear you are using our live support; we are here to help you! Thank you Melissa for leaving us a 5 star review. To clear up a few of your concerns, SiteLink does offer bundle solutions for credit card processing through our SiteLink Merchant Services with the industry-first OneSupport delivering software and payment processing support under one roof. And while SiteLink doesn't manufacture gate systems we do seamlessly integrate with most on the market. SiteLink's integration with Blue Moon for the TSSA lease is second to none and is fully integrated with SiteLink eSign™, the free electric signature capture and storage tool built right into SiteLink Web Edition, you do not even have to leave SiteLink to initiate, receive or resend lease agreements. Not ready for eSign, no problem, the Blue Moon integration will grab the current TSSA lease and pre-populate it with client and unit information and all you have to do is print and have customer sign. While bundling everything within a single company sounds like a good approach, it is sometimes best to let experts in certain fields do what they do best. It is why many luxury car manufacturers use Bose stereo systems rather than build the stereos and speakers themselves - it allows them to focus on the car itself. Same holds true for self-storage management software.If you haven't registered for the free SiteLink Certified Professional training program, please do so at training.sitelink.com and accelerate your learning. Please think of SiteLink as a partner - not only in support and training, but as a resource for all things self-storage. Visit StorageFroum.Sitelink.com, a discussion-based website designed for the SiteLink community and open to the self-storage industry as a whole. In StorageForum, users can discuss SiteLink software, ask industry-specific questions, discover marketplace partners and explore the unique aspects of the self-storage business. Take advantage of our online training videos, FAQs, support and industry webinars, and of course keep taking advantage of our live Tech Support to assist with anything that comes up. Good luck on your latest endeavor, we are here to help with your success and as always, never hesitate to give us a call.

Helps me manage my facility with ease.

It is very user friendly and our new employees are able to catch on fairly quickly especially with Sitelinks training function which makes our training on the software a breeze. Leads are also very easy to track and this helps us convert more of them into actual rentals.

Speed. Because it is web based we are at times at the mercy of bad internet speeds. Updates are not user friendly. We would also like to know what are the updates or changes to the software with every update Sitelink runs so we have a better idea of what the updates are actually for. Also when using the search on corporate control I often have trouble finding some of the accounts when I use the search queue. It pulls a ton of old moved out accounts and i have to use more information to narrow my search and pull current primary accounts. It also often takes way too long to launch Sitelink from corporate control in order to access a customer account in more detail. by SiteLink Software on 10/05/2018 Thank you Claudia for the feedback and mentioning your positive experiences with the free SiteLink Certified Professional training program and our Lead to Lease workflow!We understand having to rely on Internet speed can be frustrating. To minimize problems, we use top-tier data centers that are widely known for consistently fast response times, documented 99.997% server uptime and overall reliability. The SiteLink development team continually seeks to enhance infrastructure performance to boost transaction speed on all devices, including tablets and mobile phones.We communicate SiteLink Web Edition software updates in bulletins within the software and via email starting a week prior to an update. We include a link to release notes with details about the update. Please reach out to customer support if you are not receiving our notices. Customer support can address your Corporate Control Center search issues which may be a result of poor Internet speed or incorrect setting.

The Sitelink support team is great. I like having the separate corporate control center. The interface is clear and not to cluttered. The to do list helps with training new employees.

The email compatibility issue with Outlook. The time program takes to load is difficult for locations that can not get good high speed internet due to unavailability. The esign contract is not very intuitive at spotting the "required" signatures and can be difficult to see a missed line even for long term users. by SiteLink Software on 09/05/2018 Thank you, many of our clients set up their own SMTP server to avoid Outlook. It is a known issue that after running a Windows update, Outlook settings reset themselves to default. This causes an interruption in outbound emails from SiteLink until Outlook's settings are tweaked again. Most facilities are moving on to SMTP (Gmail, Yahoo, etc) as an easier more reliable means of emailing.Slow Internet speeds can hamper any cloud-based program. SiteLink's minimum requirements are near the lowest speeds offered via DSL. Please have your managers call our customer support to look into any slowness issues to see if we can help.SiteLink eSign¿ includes a "Next" button that brings the next "Required" field to the top of the page and highlights it in red. Sometimes how a lease/form is formatted can make completion more difficult. Give us a call and one of our customer support representatives can take a look and suggest formatting changes to make the process easier for your customers.

i purchased four programs over over fifteen years ago. program works well but what i really like is the support---unbeatable. they have gone way above and beyond to help fix problems on more than one occasion. polite, professional and they get the job done. any program is ok when it works. when it does not, SiteLink shines. purchase with confidence--when your computer crashes, they go to work to get you up and running quickly. five stars is not enough of a rating

suporte ao cliente

? by SiteLink Software on 22/02/2017 Thank you so much, so appreciate the kind words. To clarify: SiteLink Web Edition and myHub INCLUDE free 7-day support. There is no separate service plan with those. There was such a plan only with the old Windows version you were using before Web Edition. I am grateful and flattered because you have been a client for so many years. One of our first customers, thank you! There is not another software that has stood the test of time in self-storage by growing, by adding a cloud solution and by keeping as many clients. Thank you!

We went friom an outdated Software program to one that is updated, upbeat and very current with the Self Storage Industry needs.

Very simple to use and understand. LOTS of videos to view on a lot of different subjects. The program was very simple to install and get all of our old info converged over with minimal errors.

Would like to be able to customize a few "accounting charges" to fit our Corporate accounting program a little better. by SiteLink Software on 29/06/2018 Thank you for the 5-star review Connie! Glad your conversion to SiteLink was smooth and on-track. We have dedicated many resources to customer success, most recently with our brand-new Client Onboarding team focused on direct, personalized service for new and existing customers at the time of conversion. Please reach out to your account representative for assistance on corporate accounting options. Stay tuned for more training videos and webinars as we expand and add tools and features to SiteLink myHub. Thanks again,Team SiteLink

With the training available, it makes bringing in new employees a breeze! When utilized correctly it can enhance and help grow your business and revenue.

After doing a daily close, which you should be doing, it is sometimes difficult to correct mistakes that are not found until the following days. by SiteLink Software on 21/05/2018 Thank you Lance! We are happy our training lends a hand in bringing new employees up to speed.Yes, SiteLink software has many powerful tools to increase revenue and deliver results, such as SiteLink eSign electronic signature, capture and storage, and Price Optimzer for managing unit and tenant rates. Not everyone is aware of or utilizes them to their full advantage¿thank you for highlighting this.Regarding a Daily Close, yes, by design once that is done it may take a few extra steps to resolve an error. Customer support can always help in the process, please call them as necessary.

Makes my job so much easier than our old software did. I'm able to help customers wherever I am not just in the office sitting at the desk.

I love that it's ever evolving meaning it just keeps getting better and better. The team takes the suggestions and implements them in their updates. I love that Site Link is moving to a complete web edition.

I would like for it to communicate with the kiosks better. I would like to be able to use the same eSign rental agreement we use at the kiosk. I would also like the discounts and specials to work better with the kiosk.

Tremendous information sharing and control, extreme functionality, excellent automated features.

Extremely functional and focused specifically on the self storage industry. Has all the horsepower you will ever need and then some.

It costs more than other software, but it's worth it. Oddly enough, the sheer number of functions is almost too much and is sometimes overwhelming, but it's nice that it has it all. by SiteLink Software on 04/06/2018 Thank you for taking the time to write a review Walter! We're glad SiteLink software delivers the tools you need to help your business grow. With the profit tools SiteLink includes, owners tell us we win on price. And, while you might not require some features every day such as reversing accidental move-outs, it sounds as though you are glad they exist when you do need them.We're proud to offer not only speed and a robust feature set, but also solid reliability and the highest level of certification, PCI DSS Level 1, and SOC 1 Type 2. Thanks again, and we wish you continued success.

It makes everyday work much more easier

I love the ease of sitelink. It's very user friendly, and easy to navigate. I love the reminders board as well as being able to set the bulletin board to help you manage your tasks.

I don't like when we have updates we don't know what has changed. We just kinda have to figure out what the update has changed. by SiteLink Software on 25/05/2018 Thank you! I'm glad you like and are using SiteLink. We release new features via automatic updates. Many of the new features result from the good, valuable feedback we receive from our clients. We invest heavily in notifications before, during and after updates and hope you will read them in the future. These notices detail the enhancements in each update. These release notes, as we call them, are also in your bulletin board. Many times, we publish press releases with new features. We are glad you posted here because when we learn clients do not receive notices, we first make sure that did not accidentally unsubscribe. We will call you to make sure you received them.As the review before yours mentioned, ok feel free to call our service department, which is very responsive, 7 days a week. We provide free, unlimited training and discuss and demonstrate any of those new features, anytime.Thank you, Team SiteLink

Been in the industry for 17 years now and we've never used anything other than SiteLink and never will.

Ease of use and conveyance of reporting. Easy to decipher information and trends.

That it doesn't have a more detailed revenue management component. Would like to be able to drill down further and have more dynamic pricing model where I could adjust rates daily or even hourly without having to conduct it manually on my own. That is where the industry's yield management is headed. In fact, it's already there with the REITS. by SiteLink Software on 01/08/2016 Thank you! Limitless options exist for revenue management. SiteLink strikes a balance between an overwhelming number of features and ease of use. Fact: more owners use SiteLink vs. any other revenue management system. SiteLink's revenue management, aka Price Optimizer, adjusts prices in real time already, even on your website. Just like REITs do. The SiteLink API lets you adjust prices instantly and apply any criteria or algorithm, and change it anytime. The Price Optimizer lets you use EXCEL to apply your criteria (or algorithm) and update SiteLink prices - in real time. SiteLink integrates with Veritec and Qstrom's District Manager. If I know what you are adjusting manually, and why, I will show you shortcuts. Ask us about the SiteLink Special with eCommerce website - and the industry's lowest prices for small stores. Our "smallest" operators have fewer than 24 units at a single location. SiteLink always wins on price.

Increased income, fast customer service, great reporting

Ease of use, very user friendly, great at managing your site for you. At a glance you know who is paid and who owes you and how much.

Some functions are not reversible. If you make an error in a payment and then do close of business for the day function, you can not undo the error, I wish there was a little more a grace time to make ledger adjustments. by SiteLink Software on 08/02/2018 Thank you for your comment! You can un-do a Daily Close to make adjustments if necessary. We offer a number of tools to check all payments, by type and detail, before you close. We limit changes AFTER a Daily Close to ensure reporting accuracy. When clients tell us why they want to change payments or charges after a Close, we often find better ways to treat root causes but can always reverse the Close, of course. After a Close, you can always add entries, reversals, NSFs and refunds. Call us if we can help and thank you for using SiteLink, and for posting the review!

the option to review it.

I would have to vote for the team viewer as the feature i've found to be my absolute favorite. This feature allows for me to learn as well as help someone else in quickly and efficiently, without the phone line being tied up trying to explain a situation to a co worker at another location.

The one area that is in my opinion a con is the lack of ability to spell check notes prior to saving them. i understand there is probably a good reason for it but often i find i miss a letter when typing in quickly and if i had the ability to run a spell check on occassion it would make notes more understandable or easier to decipher. by SiteLink Software on 29/05/2018 Thank you for the 5-star review! We strive to have many avenues of communication and training available to our customers, including webinars, FAQs, a community forum, SiteLink Certified Professional training and development courses, and, as you mentioned, our friendly and knowledgeable phone support. Glad you have found our staff helpful, and please continue to utilize the many resources available.We have investigated spell check for Web Edition in the past. Our development team focuses on solid enhancements that ensure program stability, and spell check implementation options for Windows applications don't meet our reliability requirements. One option is to use SiteLink myHub-many browsers have some type of spell check feature available. Please reach out if you are unfamiliar with myHub, and thanks again for the review!

Without Site-link, I would not be able to do my job or run this business.

The Software allows you to keep all your tenants very well organized when renting new units, moving out a customer, collecting rents, and sending out forms for legal collecting for those tenants that are past due!

The Software can be difficult to navigate thru when having to make detailed adjustments for each tenant. Always seem to have to call Site-link Help Desk to get help using these functions. by SiteLink Software on 30/08/2018 ¿Thank you! There are many different scenarios for adjustments, like reversing accidental move outs, transferring specials when switching a tenant from a smaller to a larger unit, applying multiple discounts at move in, refunding or writing off bad debt, or transferring unused prepayments to another unit when a tenant vacates one space. We have settings, prompts and built-in buttons/tools to handle these and make them as self-explanatory as possible. We are happy to hear you are getting the help you want. In the end, responsive, available and confident support - and our Certified Professional Training at training.sitelink.com - is the ultimate way to ensure the job gets done. Thank you for taking care of business!Your SiteLink Team

Straight forward intuitive operations. Easy to navigate, easy to find customer information, easy to train others to use.

It is a bit dated. The software should be easier to customize for our use. There should be an index for hidden buttons and for every day use. by SiteLink Software on 16/07/2018 Thank you Ron for the review and comments. We love suggestions and feedback, that is how we grow.Please know we are rolling out new features at a rapid pace for myHub, the browser-based version of SiteLink. The new myHub runs on mobile devices and feedback has been overwhelmingly positive. Have you tried it yet? There is no additional cost, simply log in with the same credentials. The data is the same, updated in real time, as Web Edition. Many users like myHub for its streamlined, user-friendly interface and clean modern look.We have the index you mentioned and look forward to sharing it with you. When we chat, we would like to better understand how you would like to customize SiteLink for your use. We have implemented every imaginable billing and operations option our nearly 15,000 single and multi-store operators have given us. That's not to say we will ever have them all, but we never stop adding!Thank you again for the 5-star review,Team SiteLink

We have been using SiteLink Web Edition since the beginning! SiteLink provides excellent service and is a very user-friendly program. Their tech support and sales team is like no other. If there's ever an issue, it has been handled and resolved in minutes with ease. My favorite tech person ! This man has helped me tremendously over the years. I highly recommend SiteLink for your storage business!

Ease of use and training videos provided!

I wish there was a way to preview forms as you edit. by SiteLink Software on 09/03/2017 Thank you! I am glad you are using the built in forms. SiteLink offers forms in regular text but also HTML format. Create any form or customize existing ones. Change forms easily to SiteLink eSign, capture signatures and store documents electronically. Use as many signatures as you like. SiteLink eSign does not limit text or check boxes or signature fields. If you have not explored text messaging, consider the built-in CRM module to text notices. Thank you!

We started this business about a year and a half ago with a "if you build it they will come" type of plan. Not knowing where to go we chose Sitelink Web edition literally the day before opening because we had just found out that the original PMS software we tried would not operate as autonomously as Sitelink with our entire system of systems. I called, and we were setting it up in a matter of hours and it was working smoothly from day one. Since then I added the merchant services to my bundle, saved a bundle, and have a PMS that is truly integrated top to bottom, and makes the back end part of the business easy. Truly it is a great program. Add to that the features that you start to learn as you get more familiar, and add to that the incredible customer service for learning new tricks as unique things come up, and Sitelink cannot be beat. There is not anything more that I could ask for. I'm a 100% satisfied customer.

fully integrated, and customer support is key to maximizing the benefit from the software and all it's power. And pricing. Very competitive and fair.

nothing. by SiteLink Software on 27/04/2017 Success stories like yours never get old AJ, thank you for sharing! Teamwork is how it all works! From our internal staff to a network of 3rd party vendors, the SiteLink Marketplace, who seamlessly integrate the other aspects of your business with SiteLink management software, we are achieving our goals if your time is mostly spent growing your business. Glad to hear your are now taking advantage if SiteLink Merchant Services for your payment processing with SiteLink's OneSupport for software and payment processing under a single roof. Speaking of new features, have you tried logging into SiteLink myHub from the web browser of any tablet, smartphone, Mac or PC? Use your same Web Edition credentials at myhub.sitelink.com to take payments, move tenants in/out, transfer units, manage electronic signatures, graphical dashboard reporting and a lot more - anytime, anywhere. It's free with your Web Edition subscription. Call us with any questions. Thanks again for the glowing review.

first software of this kind i've used. looks good on a resume'

This is the first software of this kind i've used, but overall how most things work sems to makes sense

There are a few things that need to be changed to make things easier. Mainly in Ledger settings under Invoice there should be a box for Print and Email, just like Document Delivery. If I send an invoice through email, but later on try to send him a late fee, it won't print one, only email, i have to go in the system run around to send a printed letter by SiteLink Software on 09/05/2018 Thank you, Jason. Hearing from users who are new to management software provides unique insights into our product¿so thanks for the feedback as well! Regarding the late fee issue you've encountered, please reach out directly to customer service to get it solved. Invoices are set up to use the document delivery method, but there may be a setting you need to adjust based on this particular scenario. The answer may be very simple.As you dive further into SiteLink software and its many features, don't hesitate to pass along more suggestions/changes you'd like to see incorporated. We enhance Web Edition and myHub regularly to make it more powerful, feature-rich and always user-friendly!

Overall system is very robust. Allows for lots of customization which is incredibly helpful, especially for reporting. Once you understand how the system works you're golden.

Multi lever User Management

Layout . Combersomb and hard to navigate

This software is very easy to use and if I do encounter a problem it is taken care of immediately by the customer support group. They are always polite, professional, and knowledgeable. I have used many types of software for various jobs and this is my favorite. I am 62 years old. New technology and the changes we experience are not as easy for me as with younger people that have used computers , tablets and smart phones for most of their lives. I am still learning about different features SiteLink provides and I am excited about new opportunities that are being offered. The webinars are a very good option to be able to learn more also. I appreciate the people that are committed to making things better for us so that we can improve our customer service.

Fácil de aprender.

Having to login every few when I step away from the computer. by SiteLink Software on 26/03/2017 Hi Celeste, thank you for your kind words. We can show you how to change the setting so you log in less frequently. I appreciate your comments about our support which is trained to help, not lecture. Our development team works hard to add features clients want while keeping SiteLink user-friendly. Thank you for being a client!

I like the ease of use and the accessibility. I have the web edition and I like that I can access it from multiple computers and that it updates in real time. I feel like it does a great job in terms of automatic payments and making letters and invoices as simple as pushing a button. I also like that we can customize letters and CRM schedules. When I have needed reports that were different, SiteLink customer service worked with me to make it happen.

I don't like that live customer service has such limited hours. That's the main drawback for me. There were several issues that I had initially, but we've been using SiteLink for several years now and I feel like I have most issues resolved. by SiteLink Software on 11/05/2018 Thank you for your comments Jessica, I love that you are using SiteLink to automate your business. For clarification: SiteLink's live telephone support is limited to 7:00am - 7:00pm M-F, but we offer emergency support 24/7x365. I have emailed you the contact information for our off hours support. Thanks again for the feedback we do appreciate it.

I have used this software for 3 years or so. I have been in the storage business for 12+ years. This has been the best software I have used. It is simple to use and easy to train new people to use.

Simples de usar

I wish that we would be able to fix errors that are found even after the day close has been done. by SiteLink Software on 17/04/2017 Thank you for your comments and for being a customer! Our support can show you in detail how to handle training and reversing transactions (fixing errors). In short: we have learned about our users they find our phone training, our standard and custom, on-demand, free webinars, video training and 7-day phone service more convenient than manuals. Those become outdated fast. All of our training and service options, including those listed here, are always free (!)You can reverse many transactions, such as accidental move-outs and payments posted to wrong accounts, even after a daily close. If you recorded the wrong payment amount and closed the day even though the totals are off, we can show how to reverse the close and make adjustments.We track all of these activities on our audit reports. Please call or email support or myself if we can assist, show steps in more detail. Thank you!Markus Hecker

lower delinquency

being able to text customers has improved our delinquency greatly. I believe the software to have the most bells and whistles currently on the market. We were a Webselfstorage customer before then.

the texts that are sent and received are not in the system...only available through twilio. The software is very pricey compared to others and there is little to no break to use software at all stores. You would think the 2nd 3rd 4th license would be cheaper. The software can be confusing because you can process things multiple ways and some normal operations require MULTIPLE steps to complete. by SiteLink Software on 17/05/2018 We appreciate your "Comments(Benefits)" about lower delinquencies. Improving past due collections alone lets SiteLink win on price. SiteLink adds even more value when you add ACH/bank draft, revenue management, robo calling, discount management, higher reservation-to-rental conversions, service and reduced cost from training via tools such as training.sitelink.com.To compare the cost of operating a software program, owners tally the $ impact from lower delinquencies and those other items mentioned here, such as rate management. That's how SiteLink wins on price.SiteLink does offer discounts for multiple stores.SiteLink does record text messages in tenant notes. The unique Calls and Notes report shows text messages, emails, notes and all other comments in one place.Let us have your account rep reach out to show how and discuss. Thanks Kevin!Team SiteLink

Sitelink Software and its integration to many other awesome programs have improved the control of our older Storage Portfolio and contributed to enhancing its value when we sold it in 2014.

Confiabilidade

We use for many-many years and all of the improvements which were needed at the very early stages have been implemented accordingly.

Income in a small business is the name of the game and Sitelink has your back. It will prompt you to collect payment, it will help you plan price increases and by far is the one of the easiest to use, easiest to understand, quick to learn and intuitive.

This software really helps you collect and manage tenant income. It pushes you along to maximize your profits at each turn!

The only item is the "move out" process is not very smooth and tends to have issues in terms of refunds, refunded amounts, and if they are scheduled to move, but don't, it's a problem.

I have now used the program for over six years and there are still features that I am discovering. The software updates can be annoying when you login to a computer that has not been used for a few weeks because you are guaranteed to have to wait for an update process before you can do anything that you wanted to do. But I have not had any problems with it and customer support is extremely helpful and always available.

It’s a very thorough software that contains every feature you would possibly need.

Because it has so many features it can be a bit overwhelming. The initial learning curve is steep and learning some of the more advanced features can take some time. It also must be installed on a PC and it must be updated regularly. by SiteLink Software on 26/11/2018 Thank you for the 5-star review Nicholas! We realize SiteLink is a powerful, comprehensive program so we offer dozens of training videos and webinars on sitelink.com for help and reference, with new ones added regularly. Our SiteLink Certified Professional training and development course (training.sitelink.com), is another great resource with new modules deployed as the program grows. As you mentioned, our Customer Support team is also always ready to help. Thank you again for writing a review, and we appreciate earning your business for 6 years!

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I have used Sitelink since December 2010. I have been very pleased with the product and tech support. Tech support is fantastic.

Sitelink was purchased by Sparefoot. I knew when that announcement was made the price would go up. And so it did. They have approached my price point. I'll be looking at other providers. There has also been problems with technical issues since Sparefoot purchased the company. by Chuck on 06/12/2018 Hi Ron, thank you for the feedback. Customer support is our top priority, we are glad you have found value in our product and the support you receive. The decision to increase subscriptions was not unduly influenced by SpareFoot. SiteLink was going to increase rates with or without the acquisition in order to maintain the level of support and grow the features and services you receive.SiteLink offers more than any other software. What we find is that most of our customers are using less than ½ of the program features that are included in SiteLink. Check out the free SiteLink Certified Professional courses at training.sitelink.com, the StorageForum.sitelink.com and/or any of our hundreds of YouTube videos, to see what you’re missing. Regarding recent technical issues: new features, once developed, are tested thoroughly by our QA staff however tweaks are sometimes needed. We communicate these enhancements to our customers directly. Our newsletter and real-time status website (status.sitelink.com) are other great ways to stay on top of all SiteLink news and info. Lastly, consider the value SiteLink software/service provides; properly implemented software should help generate revenue that far exceeds its cost. We are confident that SiteLink is still the best value in the industry.

Sitelink helps you easily and effectively run your facility. And monitor at any point in time what you need to do to keep improving.

I like the fact the there are so many other companies that integrate with this software. This means you can add tons of features of your choosing very easily!! The task list is also a HUGE help in running my facility. It keeps me up to date on everything I need to do!

The technical support is great at times and horrible at others. Some of the people are just very rude and act like you're bothering them. I feel like for the amount I pay for the software I should get top notch customer service. by SiteLink Software on 13/09/2018 Thank you for the review! Offering choice and flexibility to our customers is one of our top priorities, and our list of integration options continues to grow. Have you seen our new Ancillary Services category in the Marketplace? As the self-storage landscape evolves, we continue to add exciting new opportunities for our customers to investigate ¿ you can choose what works for your business.We are sorry to hear you were dissatisfied with technical support. Our team strives to be helpful, patient and understanding and anything less than that would be unacceptable. Please do not hesitate to call in the future and ask for a supervisor if you feel you have not been serviced properly. Also, you should receive a survey after the call regarding your experience with support. We take those surveys very seriously and act on them.Thank you,

SiteLink aids in effortlessly running the day to day business operations that I am responsible for. It's simply amazing! I have used its layout to structure my daily activities.

It is very easy to use and walks you step by step through moving customer in and out. It divides different storage functions into easy to use sections that anyone can learn. The customer service is great and they are quickly available when called upon. Overall, I have to say that SiteLink is amazing!

The website capabilities seem to not work with most Mac users. There is also no way to do move ins online, from our website, like there are with making payments. by SiteLink Software on 16/07/2018 Hi Anatoly, thank you very much for the 5-star review! We like to hear SiteLink helps manage your day-to-day workload.We can't wait to have you try myHub, which runs on Apple products, including Safari. SiteLink introduced online rentals in 2008 and to date is the leader in websites offering reservations, rentals and even signature capture for leases. Give us a call and we will show you examples of the powerful websites our clients have created rivaling those of the REITs. Thank you again for your comments!Team SiteLink

The ease of use and the Features & Funtionality is way superior than any other program I have encountered.

First is that the problems that occur after a major update has been causing everyone in the company issues with this program. I suggest better testing before roll out of an update. It appears that small changes cause bigger problems in other sections of the program that programmers are not aware that are related.

I love how easy it is to use this software. I do like the move-in screen, so easy to navigate. Customer service is a bit slow sometimes, but very thorough when you can finally reach a representative.

HELP needs to be easier to access with speed. Sometimes i need an answer while customer is present. Also, would be nice if I could back date a move-out since I am closed 2 days a week. by SiteLink Software on 03/07/2018 Hi Chelle, we are happy you have found SiteLink so easy to use! We appreciate the 5-star review.Thank you for mentioning your experience with customer service. It is very unusual for there to be much of a wait at all (90% of calls answered immediately, queue time is only seconds). Please let the team know directly next time you have had to wait for any reason. We have added staff to our on-site customer support team and after-hours support is always available.Please check your program defaults, there is a setting that will allow you to back date a move-out.Thank you for using SiteLink, and we wish you continued success!

You can access just about everything for a customer on one screen. Easy to get on multiple computers.

Not able to set up certain things specific to your property, very generic. Too many steps to do certain things. A lot of repeating through out different screens. Creating new forms is very generic, limited on what can be done. Hidden "secrets" that are useful but most do not know they are there. by SiteLink Software on 05/07/2018 Thank you for the comments! There is a Shortcut button to help complete certain tasks more quickly. You can find this on many frequently used screens.We are glad SiteLink helps you get the job done. It is a very powerful program - have you explored SiteLink eSign and Customer Relationship Management? We are pleased to offer these and many other tools to help even more with day-to-day operations. Thank you again for your review and for being a SiteLink customer.

Managing my business with best practices. Nothing else to say!

The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust.

Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time. by SiteLink Software on 02/07/2018 Thank you so much!Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in. Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.comWe do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files. Thank you! Team SiteLink

The ability to automatic your work flow from day to day. Once set up properly, the ability to see at a glance what is going on that day from the reminders list.

If you are not familiar with the software, can be very frustrating to set it up.

Economizador de tempo

Clear Layout with not a lot of pop up screens for data.

Support - on the ball 90%. I still have an outstanding ticket over a year old and the person ws not real interested in it.

Please see review. Makes daily work easier.

Its ease of use, and it's easy to understand. It is very user friendly which makes the daily job much easier.

System glitches. It is not liked to Linear Gate System. We wish we could discount linked units as a total rather than having to discount units individual. by SiteLink Software on 30/06/2018 Welcome to SiteLink, Crystal! We hope you have found the many free webinars, training videos and FAQs helpful. The SiteLink Certified Professional (SCP) Training and Development program is also a fantastic resource for learning the software and using as a reference when you need. We have a new SCP module coming soon focusing on myHub, stay tuned. We have tried to integrate with Linear but so far their system is not set up like the many others manufacturers designed to work together with management software like SiteLink in self-storage.You can customize discounts based on occupancy and unit size and type. That offers more flexibility yet still allows discounting by linked units. We are happy we can make your daily work easier. Thank you again!

Updates are quarterly - offers desktop version and online hub version. Can use the software for general use on ipad. The myhub is great for running cards.

Still working on modernizing their online portal but making great strides to catch up. Limited support on the weekends. by SiteLink Software on 07/06/2018 Thank you so much for your review! We are glad to see you use the new myHub. Wait till you see the 3D map, new unit revenue management and dual billing option: starting soon, you have a choice to either auto bill automatically at midnight, or, wait to auto bill tenants in batch after doing your lock check - right through myHub! Owners love the user friendly billing menu allowing them to remove tenants (who moved out or made other arrangements for payment) from the auto bill list before processing the batch. Thank you for your kind words about our service! Our after-hours support is always available on weekends and responds within minutes to assist with pressing problems. Thank you!Team SiteLink

Payments, rentals, tracking of customers, collections, etc

The ease of use and the ability to access support at any time. We love that we are able to link other software rather easily as well

Not having the ability to split payment's for corrections. Often customers rent more space than is needed and in order to move them out of unnecessary space it would be easier to just credit their credit card for a partial amount by SiteLink Software on 25/05/2018 Thank you so much for being such a long-time client and for posting here. The situation you mentioned is common and appears in various ways. You can always refund monies directly through SiteLink, without going to your virtual credit card terminal. You have one login for SiteLink and your virtual terminal. You can transfer one tenant's unused prepayment from one unit their other unit. A caveat: as a financial control, SiteLink cannot allow refunding more money than is owed the customer. However, you can credit any amount for past days' rent instead of refunding those "used up" rent monies. For you as a multi-store operator, I hope the enterprise-level, Corporate Control Center is helpful where you can work with refunds and bad debt write-offs for all of your stores together, as a group or batch.Thank you,Team SiteLink

It's easy to understand and very user friendly. The tech support is very quick and friendly for questions. We love that it is so easy to integrate with add on services (texting, merchant services, Sparefoot, our website, etc.

We wish a few things were easier. Price increases should be more customizable. We really dislike the chargeback system and with that was integrated with web edition so we knew when to reverse a payment on a customer's account. by SiteLink Software on 25/05/2018 Glad to hear you love SiteLink Kim! It sounds like you're taking full advantage of the many integrations available¿always optional, with an array of providers to choose from. Many operators agree that these services¿messaging, websites, call centers to name a few¿make for a more robust business and smooth workflow. New opportunities emerge regularly; recent newcomers to the SiteLink Marketplace include mobile apps for gate access and cloud storage services. Please reach out to customer service about Price Optimizer, the highly customizable tool included with Web Edition that can help with setting rules for price increases. Thanks again for the review!

Software allows for major flexibility and ease in controlling settings that are particular to my location. Knowing that I can log in anywhere online and make changes gives peace of mind.

The best part is being able to to use anywhere! Out on site, or even on vacation in an emergency, I can access needed functions or information quickly.

When clicking on the charges from the payment screen, each time you go back to it, the font gets smaller and smaller. This often means that while speaking with a customer you must take the time to get out of their account and go back in just so you can add or remove charges or explain them. by SiteLink Software on 22/05/2018 It is always great to hear from a happy customer! We agree¿a reliable and fast mobile platform delivers owners and managers peace of mind, plus incredible flexibility in their workflow and access their data anytime, anywhere. Thank you for including that in your review.Have you tried the Lead to Lease feature in SiteLink myHub? It is a fabulous tool for managing leads and tenants across multiple stores. Results are significant. Stay tuned as myHub continues to roll out new features. Regarding font size, this sounds like an issue with your screen resolution setting. If you are using Windows 7 and have the resolution zoomed in, this will happen. Try changing your resolution back to the default setting, that should fix the problem. Thanks again for the review!

Esign lease makes renting units convienant. Also, esign credit card and change of address forms and the ability to upload forms from the desktop to the tenant photo page we no longer need file folders. We are paperless mostly.

There isn't a way to reprint rent increase notices. We can reprint receipts and invoices. We should have a feature to reprint rent increase letters. These are the only forms we need to print copies of and put in the file folders for the tenants. by SiteLink Software on 22/05/2018 Glad to hear you¿ve discovered the power of SiteLink eSign! It¿s free, customizable, and offers electronic signature capture and document storage complete with forensics and authentication tools. Being paperless has many advantages. We continue to add features and enhancements to provide the best experience for our users. For example, we recently expanded eSign to include include cash and credit card receipts with SiteLink Merchant Services. You should be able to reprint rent increase notices up to the date the new rate goes into effect (Company > Pending Tenant Rate Changes > Reprint Notices). Please reach out to Customer Support if this is not working properly.Thank you for the comments, and thank you for being a SiteLink customer.

Basic functionality ease of use, customer support is always available. I think that overall, sitelink has some very good features and being new to self storage when I took this job, it was very easy to learn. I went through most of the training pretty quickly.

Instead of having videos to learn new feature, I wish that they would just put the steps in a written format. That would make it much easier to self help and learn things that you are not 100% sure of. Another feature that I would change would be that you cannot do many features just in one screen. If they could somehow make it that you can look up someone's info from the customer screen, and maybe even make a payment from there instead of having to switch out of the customer screen. It should not be required to have to select on 2 options to send email notices to have the correct form and header appear. When reserving a unit, it would be much more helpful to show the facility map rather than just the unit numbers. I always like to get new customers as close to the facility entrance as possible. by SiteLink Software on 21/05/2018 We love to hear suggestions, so thank you Kim for the detailed comments on training and your workflow requirements. SiteLink has many "shortcuts" available for often-used tasks, maybe there is one that will help. Please reach out to your account rep or a customer service team member for an analysis how the software can meet these needs. Step-by-step instructions are sometimes more helpful than videos, so thank you for mentioning and for the feedback. Many of our FAQs contain written instructions for common tasks, and the SiteLink Certified Professional training and development course also can be used as a reference.

I have been using SiteLink for a few years now and think it is so easy to use. Customer Support is always there when I need them. The training vides and webinars are a great way to expand my knowledge base of the software.

There are few minor things that could be improved on. One is the inability to reserve multiple units for one customer in a single transaction. I would like to see the property map be interactive even though I have other SiteLink tasks open. I would like to be able to flip back and forth without having to close the other tasks. by SiteLink Software on 22/05/2018 Thank you Pam! Our multi-pronged approach to training and service ¿ a dedicated, accessible on-site Customer Service team, dozens of on-demand webinars, FAQs and training videos, plus our SiteLink Certified Professional training and development course¿helps many in the industry learn and grow. Glad you've discovered this!And thank you for your suggestions as well. You should be able to keep the map open while performing other tasks. If this is not working correctly please reach out and a team member will resolve it for you. Thanks again for the review, we are happy to have you as a customer.

Best way to manage a storage facility.

Many necessary features that are specific to the storage industry.

That I have to wait for the circle to save things to the database so often.

The ease of use. The program is very easyto learn and gives the user many options. The lead to lease offers many ways to track sales leads. The reports offer many ways to track and grow your business.

Multiple buttons that do the same functions. Condense and minimize to streamline the program. Offer a training mode so a new employee can actually do tasks in real time. by SiteLink Software on 14/05/2018 Thank you for the comments. We have a great new training program, "SiteLink Certified Professional." It's great for training long-time staff AND applicants and new employees alike. We launched it less than a year ago to rave reviews.In some cases, we deliberately offer multiple ways to accomplish the same task, such as taking a payment. Example: you can enter payments from the button- or menu-driven navigation, but also from the interactive, three-dimensional property map. Our clients have asked for these options. We are glad we can deliver flexibility and choice.Please call your account representative with any other suggestion or questions you may have right away. We offer great customer training programs. We have online videos and webinars. We can schedule GoToMeeting sessions for you and anyone on your team and record them for you. These training options, like our 7-day/week service, are all part of SiteLink at no additional cost. Thank you, Team SiteLink

Instant access to reports and customer interactions that we did not even think of. The beauty of joining SiteLink is the feature requests from the sheer volume of users. Once the feature is implemented/updated everybody wins. The security of the system and up time is unparalleled.

This software has been adaptable enough to plug into our unique requirements as and when we build them. For accessing information and day-to-day use for users there simply has been no equal in the self storage software market.

Support structures and speed from South Africa is an issue. The move to a web based platform should resolve the speed issues. by SiteLink Software on 11/05/2018 Robbie, Thank you for your kind feedback. If you've not already give myhub.sitelink.com a try, sometimes if the local ISP is slowing, using a smartphone or wireless tablet can access a completely different network. Please don't hesitate to give our customer support a call when you experience a slowdown, we may be able to help identify the problem.

Solid, Dependable, Predictable software package that covers all aspects of a Self Storage business. Its as close as you can get to a perfect , scalable, "single software" solution to run a self storage business, regardless of how many physical locations you have.

Very functional software that functions as CRM and POS. Web based so database is always backed up.

Very steep learning curve. Can be overly complicated at times, and users need to be creative and adaptable to have software function the way your company does.

I am easily able to track, manage and report the daily activities of our property.

This is a good property management program. It tracks pretty much any information that I need to provide to the owner in order to keep him up to date on his property and how he stands financially. Most day to day functions I find to be efficient and simple to master.

The only con that comes to mind is that reversing payments etc can be cumbersome but manageable after some practice. by SiteLink Software on 09/05/2018 Thanks for mentioning tracking and reports! It¿s the perfect way to step back and take a look at your business and make sure goals are achieved and your business is moving in the direction you want it to. SiteLink reports are based on input from accountants, auditors, lenders and the guidance of customers like you. As a result, they are often considered the ¿industry standard¿ for thorough, high-level analysis. Glad you¿ve discovered the power of SiteLink reports!And yes, some functions like a payment reversal may take some practice but we're happy to hear you're getting more comfortable with the process.

All of my daily tasks are listed right in front of me each day when I log in...when our busy season hits, it's sometimes impossible to keep up with the day to day tasks that need attention.

The task list that appears each day. It reminds me of what items need my attention on any given day..such as pre lien notices, lien notices, reverse overlocks, overlocks, etc

I'm not a fan of the ACH check method that the software offers. I've only used this feature once, and cannot remember the specifics of what transpired, but have not attempted to use this feature any longer by SiteLink Software on 07/05/2018 Thank you! As you add more tenants on ACH, aka direct debit or bank draft, you will reduce your fees versus credit card payment processing. In order to set up ACH, you input a number off the bottom of a tenant's check. That is a less routine activity than swiping a credit card. Give us a call if you would ever like to go through ACH together. It's worth it for many of our owners.

Saves time and links up to Blue Moon and Digigate.

Easy to use and maneuver. It's also easy to train new employees with Sitelink. The upgrade are always helpful and when needed, tech support is always helpful.

That I cannot have 2 sessions up at one time. Only one computer in office and during busy times, it would be most helpful to take a payment and move in a unit at the same time. by SiteLink Software on 08/05/2018 Glad you're happy with our software, and thanks for the great review! Many users have told us that Blue Moon integration for SiteLink eSign¿ (and also traditional) leases is one of their favorite features. Did you know that the shortcut button is great option for "multi-tasking"? Let's say for example you'd like to process a move-in on the phone, and another tenant is waiting to make a payment, you can use the "Shortcut" button to quickly go to the payments screen, process the payment, and then return to the move-in screen. Several commonly used screens have a shortcut available.You may also want to check out SiteLink myHub, the browser-based tablet version of SiteLink ¿ it's free and part of SiteLink Web Edition. The 2 platforms share the same database so your data is always up-to-date even if you use both. Simply log into myHub.SiteLink.com using the same Web Edition credentials to get started, I think you'll like it!

It works well with portable storage needs.

The software is nice because it is customized to our specific industry. Portable storage is not like traditional storage and our software needs to be set-up differently. SiteLink works well for what we need.

It is extremely difficult to use! It is difficult to set-up and customize as well. Everything about it is just difficult and not user friendly. We have to use SiteLink since it is partnered with our franchise. The cost per month is pretty hefty compared to what you get as well. If you are looking for a software for your storage facility, your hands are pretty tied. WebSelfStorage is a mess (currently) and SiteLink is just as difficult. If you had to choose your poison, there's a lot more potential with WebSelfStorage and you'd be better off going with them. by SiteLink Software on 11/04/2018 Hi Jen,We regret of the many Go Minis franchisees you seem to struggle. We have worked with Go Minis and other mobile storage operators for years on optimizing features specifically for portable storage. Portable storage is very different from self-storage. Business rules like scheduling, pick up, deliveries etc are not only complex but don't exist in self-storage. We have to offer those features so you can run your business, but the portable software becomes inherently more complex.SiteLink ties in with the Go Minis call center, websites and includes electronic signature and billing features.Have you called our customer service, used our free training and the training videos we created specifically for Go Mini's? We offer these free training tools to ensure everyone can use the features we have added for Go Mini's and other mobile storage businesses. They chose SiteLink after a long vetting period. Thank you, Your SiteLink team

I don't need to rely on my brain to remember when rents are due or when to invoice, process credit cards or overlock units.

I "still" use the non-web based version. I like how easy the map is to configure and move units. Reports are awesome. I also use Firstdata with Sitelink, very easy to take payments and setup credit cards for autopay. As always, tech support is there to quickly handle any problems I have had with user/operator issues.

Would like to see some extra features on the map, I have 15+ acres of storage scattered every direction and it would be nice to have the ability to add roads and/or other buildings. by SiteLink Software on 30/01/2018 Thank you so much for your comments! The new map in SiteLink Web Edition actually does include tools to create drive ways, stairwells and elevators, fences, dumpsters and others. The beauty of all maps - the editor allowing you to set it up and make changes yourself, anytime. Because you like the SiteLink Merchant Services (SLMS) credit card processing in the PC-based, Windows version, you would love the reconciliation reports, single log-in feature for SiteLink and virtual terminal, and other unique features only SLMS offers. Thank you!

They have excellent customer service.

There are really only two cons that I can think of. There are different notes for each section in the software, i.e. payments, late tenants etc. It would be helpful if we could mark important notes and have them visible on every screen for that tenant. Also, there is no way to mark a tenant as active military. by Chuck on 11/12/2017 We appreciate the time you took to leave us a review Jonny, thank you! With SiteLink there are no added fees, period - you pay one monthly subscription charge and all software functionality, live phone support, updates, etc. are included. The trick to software is good reporting - giving you the analysis and info you need, when you need it. Even though you may not need some reports often, you have to have them when you do and SiteLink has you covered.Thank you for your feedback regarding notes and military service. Notes are available on all screens, just not as a popup. The tenant note on payment screen, however, doesn't show on collections and we are working on adding that functionality in a future release. And, there is a way to mark a tenant as active military using the Marketing screen during Move-in (call customer support and they can walk you through it) this will show up on the 'task and letters to process' letters but not on collection call screen. Again, another area we plan to improve. Please keep calling our support staff with any and all questions and submit feature requests through them. They will generate a case to send to the development team for consideration. That's how many of out most popular features originate - via feedback from the industry's largest customer base. Thanks again Jonny!

Peace of mind goes a long way. This software was extremely easy to learn and to use.

I like the functionality, reports, and the support I get if I do encounter a problem which very rarely happens. The fact that the company provides continuous updates to make the product even more user friendly is a huge plus for me.

The calendar and bulletin board could use some tweaking or improvement. I have a difficult time using it. by SiteLink Software on 18/09/2017 Thank you for the 5 star review Celeste! We are glad you have found the software easy to learn and use, and that you are enjoying the continual software updates. That's certainly one of the benefits of a cloud solution, you are always on the most up-to-date version. SiteLink myHub, the browser-based interface of SiteLink Web Edition, continues to grow in functionality. We recently added a new Lead to Lease workflow to help convert more leads to rentals. And, adding the Reminders to myHub is one of our current priorities. In doing so, the Reminders screen will get a number of tweaks and improvements. Stay tuned! As always, feel free to give us a call with any questions or help you may need.

Without Sitelink we would have gotten sloppy with tenant records, gate codes, etc. Sitelink provides a common sense place for all of the information pieces. This has been especially helpful. The integrations and partnerships from the Sitelink Marketplace has made it much less time consuming to find and execute these additional services. Without these pre-vetted solutions i would have had trouble finding the right vendors. I have used only Sitelink partners and have only made one change in the 10 years which was to switch credit card processing to Sitelink Merchant Services.

Easy to learn and covers all of the bases. Very tight package, with vetted integrations and few bugs. Almost never have issues. Reminds me of the Apple ecosystem in its simplicity and reliability. Also I understand that the way they have built the server/pc standalone client/ and web client is the most reliable/secure. I simply wouldn't trust to do business with a web only version, because most of our issues over the years have been internet short outages. My manager started using Sitelink in 2007 had only used a computer in a very limited basis. She was able to rent units and do basic functions on day one. My appreciation to the Sitelink Team!

The only thing i'm going to say is a pro as well as a con. The price seems like alot sometimes when i think of the free or low cost options. HOWEVER; Sitelink has maintained a fixed price for us i'm going to say since we upgraded to the Web version. I believe this was 5-6 years ago. Most recently they even lowered the monthly fee thru the bundled promotion. The biggest thing is this, all of the integrations, pricing assistance, competitor tracking, website integration is beautiful as well as the credit card billing. I know these have allowed us to get and keep more customers per month, at a higher rent and longer stays. At my pricing level that only take 2-3 units to pay for the service. Again seems like alot but i can't imagine where we would be without this nice package. Recently swithed my credit card processing to Sitelink Merchant Services based on my trust of their partnership. by Chuck on 30/08/2017 "What a wonderful testimony Wendell, thank you! You hit on a key point sometimes overlooked by those shopping for self-storage software–properly implemented, feature-rich software should help bring in substantially more revenue than its cost. Increased efficiency, automation, reminders, revenue management, detailed reporting and Customer Relationship Management are just a few of the features that make SiteLink the self-storage industry's software of choice. Implementing decades of customer feedback helps keep SiteLink's user interface easy to use and operate. Have you tried our browser-based SiteLink myHub to log into your SiteLink Web Edition databases from any computer, smartphone or tablet? Move tenants in and out, take payments, manage leads to lease, view graphic reporting and much more. Try it out at myhub.sitelink.com, it is free with your Web Edition subscription. As always, please call our customer support staff should you need any assistance.You also hit on another key differentiation, the power of integrations. SiteLink's API is touted as the most comprehensive and preferred by 3rd party vendors who supply additional products and services to operators. Services like tenant insurance, web design, call centers, listing services and more. In fact, there are more than sixty SiteLink Marketplace partners to choose. It's important to find the best fit for one's business, and we are glad SiteLink's vetted partnerships helped you find integrated services, which run right out of SiteLink. Thanks again for taking the time to outline the benefits you are receiving from SiteLink and SiteLink Merchant Services. Here is to another ten years working together!"

It has a ton of information available and easy for our team to use. A lot of reports that provide great insight

sometimes you can get mixed answers when you contact customer support or they will have to follow up with you later to get you an answer. by SiteLink Software on 13/07/2017 Hi Mark, thanks for your review. The trick to software is good reporting - giving you the analysis and info you need, when you need it. Even though you may not need some reports often, you have to have them when you do. Our techs are diligent and "don't leave clients hanging." Sometimes, there is just more than one way to get the job done. For example, you can change rent rates in several different ways, depending on the granularity and frequency. Our techs often check with other techs and read up on your company in our system to give you the best answer, even if that means calling you back. Other times, techs check the list of coming development to give you more complete answers. I hope that's not a negative but shows our techs' effort to deliver. Thank you!

the overall look could be updated

I like how the customer service is very friendly and always helps very promptly and will give new suggestions on how to make our office life easier

The gate system will lag sometimes and customers will not be able to get into the facility and they will complain and we have to restart the system by Chuck on 20/05/2017 Thank you, Haley, for mentioning our wonderful support staff. Our team, from customer support straight through to our developers take pride in offering a great customer experience. An easy to use interface and knowledgeable, friendly support staff are cornerstones of our company. If you haven't already, please call the support staff to specifically address the gate system lag. There are a number of variables that could be at play, from a system setting to the type of gate or even the computer running the gate or SiteLink software. Regarding the look of the software - have you logged into myhub.sitelink.com using your Web Edition credentials? SiteLink myHub offers lightning fast, browser-based access to your database for operational tasks like moving tenants in and out, taking payments, converting Leads to Lease, running reports, and more–all in a modern interface designed for fewer clicks and efficient operation. Let us know what you think.

keeps me in the self storage business.... I am expanding and Sitelink is a primary cause of my success

THE TECH TEAM... knowing they are there....the remote control .... they clearly understand and explain things.... they will suggest better ways to use the software... they will help when the problem is in the setup of the customer's computer system...ALSO ... I like Sitelink getting into the credit card business .

I would like Sitelink to get into the gate control software business. This is the one area that I feel least in control by SiteLink Software on 01/05/2017 Thank you John. We are a resource for all things self-storage, not just software. SiteLink powers websites, call centers and so many other areas. I appreciate your calling on us for discussions and insights we can offer in all of these areas Clients have loved SiteLink Merchant Services for the OneSupport, the service under one roof. Our integration has helped with PCI compliance, limited integrity fees and reduced the speed to reconcile. Thank you for working with SiteLink - we consider our services more than just software but tools to help owners make money and succeed. Thank you!

The tech I was speaking with didn't even know about an option for increasing base rates until I showed him. Had to do it the long way in my opinion.

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using certain features seem to be difficult. by SiteLink Software on 21/04/2017 Rene, we appreciate you feedback and taking the time to leave us a favorable review and mentioning SiteLink's ease of use. I'm sorry to hear there was some confusion on your latest customer support call. Some times there is more than one way to accomplish a task. It's possible the support representative was trying to find ways to save steps, like batch editing standard rates to save a couple of steps over using the Excel export/import feature. Regardless, we want to make sure all of your questions or concerns are addressed. If you would like to call back at your convenience and ask to speak with the Customer Support Manager, he would like to understand the situation further to facilitate any training needed on our end and answer any questions you may have. Thanks again for bringing this to our attention.

I feel like it's easy to use. Particularly the move in/move out and transfer process. I think the credit card process is easy to use too. If ever I have a problem the folks at SiteLink are always ready to help.

That it's not available on my mobile device. I think it would be beneficial to have this Web Edition available on a mobile device to be able to access when not in office. by Chuck on 17/03/2017 "We appreciate the positive review Susan; thank you! SiteLink's Customer Support Representatives pride themselves on answering any question and solving any issue quickly in an upbeat, friendly manner. And because SiteLink incorporate's TeamViewer screen-sharing technology, the support team is able to remotely walk a customer through the answer using the customer's own computer.To address the Con you listed as 'not being available on your mobile device", we wanted to point out that there are a number of functions you can access from your phone. You may login to myhub.sitelink.com in any web browser on any device (tablet, smartphone, PC or MAC) using your same SiteLink Web Edition login credentials. Currently you can perform move-ins/outs, transfers and take payments using SiteLink myHub (a free browser-based companion to SiteLink Web Edition.) Also included is eFile management for electronic lease processing, monitoring, follow-up and lightening fast lease audits. Access an interactive Walk-though report right from your phone; add notes, mark a unit as overlocked, etc. - all being synced with your SiteLink Web Edition database in the cloud. View a number of reports and even a high-level reporting dashboard using SiteLink myHub. And this is only the beginning, additional functions will be added to SiteLink myHub this year. Give it a try and let us know what you think; call our customer support if you have any questions whatsoever. "

I called in to ask basically a couple of questions on the Rent Roll report. After about 30 minutes on the phone with Customer support representative, I HAVE LEARNED A PLETHORA OF KNOWLEDGE ON HOW SITELINK REPORTING, TENANT MANAGEMENT, AND SET UP OPTIONS WORK! I AM SO EXCITED!! I AM CALLING THE OWNERS RIGHT NOW AND TELLING THEM I WANT TO HAVE A SL SPECIALIST TO TEACH ME MORE! I'M NOT TYPICALLY THIS "GEEKY", BUT that Customer support representative HAS ME SO EXCITED ABOUT LEARNING MORE AND MORE! I WANT TO NOW TACKLE SITELINKS MERCHANT PROGRAM BECAUSE WE ARE NOT USING THEM RIGHT NOW (WE USE SBOA) AND I WANT TO KNOW MORE ABOUT SL'S PROGRAM! Additionally, EVERY SINGLE TIME I CALL IN TO SL'S , CHOOSE OPTION #2, I ALWAYS GET PROMPT ATTENTION, EVERY SINGLE TIME IT'S LITERALLY LESS THAN ONE MINUTE TO GET A LIVE PERSON ON THE PHONE. IN TODAY'S WORLD, WHERE BIG CORPORATIONS DO NOT UNDERSTAND HOW IMPORTANT GOOD CUSTOMER SERVICE IS TO THEIR USERS, SL NAILS IT - I AM ONE EXCITED GIRL RIGHT NOW BECAUSE OF SITELINK AND WHAT'S TO COME IN THE FUTURE! BIG THANKS TO ALL, BUT A VERY SPECIAL THANKS TO Customer support representative guy BECAUSE HE CLEARED UP SO MANY THINGS FOR ME TODAY AND TAUGHT ME A LOT OF STUFF THAT I CAN PASS ON. I AM LOVING IT! THANK YOU! :)

USER FRIENDLY, INTUITIVE, TECH SUPPORT, THE FACT YOU HAVE A REPORTING SPECIALIST I CAN ACTUALLY CALL AND HE WILL ANSWER, AND SL'S DEDICATION TO PROVIDING EXCELLENT CUSTOMER SERVICE, AS WE DO AT OUR FACILITY, LOVING THIS "PARTNERSHIP" WITH THEM!

THAT I DON'T KNOW IT ALL INSIDE AND OUT RIGHT NOW! (lol But that's NOT A SL CON) :) by SiteLink Software on 24/02/2017 Your passion is contagious, thank you! Thank you for your effort to reach out and ask questions. You can get so many ideas out of the same one report (like the Rent Roll), depending on your goal. Export it (all reports export to pdf, excel and txt) to excel to get so much more. Email reports on the fly, or schedule regular emails, and select the file type (excel, pdf, txt)There is no substitute for support and training, as you explain so well. That's why we take phone service so seriously. We live and die by customer satisfaction and offer so many different flavors of service: we like to travel to stores or have owners and managers come to our office. ALL ,not just some, who visit us have told us:1. our people make the difference. Every visitor has been blown away by the discipline, knowledge and professionalism of our group. 2. the collegial, cooperative culture (including canine companions) delivers quality output. So please, visit! Thank you!

The software is very easy to use. Technical Support is usually pretty quick with responses. They are constantly updating the software to keep up with the ever changing demands of the self storage industry.

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Form creating and editing can be a little tricky sometimes getting everything in the right spot. by SiteLink Software on 14/02/2017 Forms have become complex because there are more than 300 merge fields eliminating manually writing on letters and documents you print in SiteLink. We are here to help adding or changing any of your documents and will input them for you altogether if you like. For Texas operators, SiteLink integrates with Blue Moon, including SiteLink eSign. SiteLink eSign merge fields offer electronic signature capture and document storage not just for rental agreements but any other form such as a lease addendum or auto-bill authorization. All SiteLink eSign forms include forensics and unlimited signature and open text fields - and check boxes. Thank you!

We have quite a few locations that we manage on Sitelink, and it has been a wonderful experience. When something goes wrong, or I can't figure something out, sitelink customer service is on the ball, and will help me get up and running in no time. Sitelink Web Edition is fantastic!

The customer service and the functionality is pretty slick. I never have software issues, and the only time I have to call customer service

Some small things that make it hard to use (editing the map is a little clunky), and the portable storage portion is a little confusing. by SiteLink Software on 08/02/2017 Thank you! I am glad you appreciate the built-in map editor. Clients comparing software find ours the most flexible, the most feature-rich. As one client put it: if you can use the mouse, you can set up and change the SiteLink property map. You can put multiple units on the map at a time, turn and angle them, etc. The key: you can change unit sizes, location and numbering on your free, built-in SiteLink property map yourself, on the fly. You do not have to have us make those changes. It goes without saying that that SiteLink property map is different from the built-in link to Google Maps showing your commercial vs residential clients, marketing data and competitors' locations. SiteLink for Mobile Storage is a different product than SiteLink for Self-Storage. It includes more options for routing, scheduling, dispatch and inquiry management. We offer a special video and phone training for SiteLink for Mobile Storage. Please inquire anytime. Thank you!

Tried 2 other softwares before Sitelink and have been blown away by everything it has to offer. Sitelink has streamlined everything and made day to day operations seamless. Our productivity has increased tremendously and our business could not be where it is without Sitelink today.

Automation. Effortless in many ways since customers can manage their own accounts with minimal to no work on our (business) side.

monthly credit card fee $25 by SiteLink Software on 02/12/2016 Thank you for the review and kind words! I appreciate your comment about the credit card fee. I noticed we have not sent you a quote or discussed pricing that would reflect a $25 charge. I am not sure where you heard or read that and will reach out to clarify. With credit card processing, fees are are both variable - based on volume, card type, etc. - and fixed. Because we process credit cards in-house, we offer support for both software and processing under one roof. We have control over processing fees. With our SiteLink Merchant Services, we can offer tools to lower rates, speed up reconciling (we import Virtual Terminal transactions into SiteLink and put unit numbers on credit card statements, for instance). A free rate review and credit card analysis is one of the hallmarks of SiteLink Merchant Services. Thank you!

My name is Frances, manager of 325 unit facility. I wasn't to happy changing from site link stand alone to web edition. I was always rushing cause seems like the 1st of the month was tomorrow, that meant that I had to spend 2.5 hrs running credit cards, whether it was my day off (Sunday) credit cards had to be processed. 2 part tickets were cut and file, (don't have to do that anymore, don't have all that bulk). The 2nd part detach for the end of day summary report. My day started at 7am rushing to be ready to open at 9am. NOW it takes me 5-7 mins to run my credit cards, I don't have to worry if someone will interrupts me, causing me to have a mistake, then taking time to track , correct , double entry, no entry, this is an experience that has been worth the money that the owner invested. Site Link has allowed me to do early walk thrus, remove old leases, and files. A smoother start of day, take a break, lunch away from office. I met our rep, an angel with knowledge of how to teach someone that is needing assistance, a people person, he is a good asset to Site Link. I recommend this software to you and a teacher like our rep.

The credit card process I like the most cause I have the time I needed to do other stuff, with out a maintenance man on the 1st it was awful.

Give a credit when customer has zero balance, or maybe I don't know how. by SiteLink Software on 02/09/2016 Hi Frances, Thank you for the kind words. Sebastian is one of 6 sales people who are not "typical" sales. Sales has to know the program inside and out, not just "sell" it. Every person here worked in technical support when they first started at SiteLink. Everyone here has to know our product. I am glad you see the faster operation and added features of Web Edition, vs the older PC-based SiteLink. Web Edition is a huge step up, not just "doing the same as PC-based SiteLink, just on the Internet."Consider adding ACH or bank draft to eliminate credit card fees. Ask us to get started - SiteLink Merchant Services offers both ACH and credit card processing!Finally, there are ways to give tenants credits even if they do not owe anything. Please call or email us to show how. One such method: create a new charge, apply a credit. That way, we track all liabilities and respective dates on financial reports; both on the accrual or cash basis of accounting. Thank you!

As a SiteLink stand alone user for years I resisted the efforts of my sales rep to switch to Web Edition and then one day he gave me a good deal and I gave in and I have never regretted it.

The revenue management tool has helped our facility increase revenue by almost 10% in our first year of using it. The ability to automate letters, past due and auction tasks has saved us a great deal of time. We have used a variety of SiteLinks partners to give our tenants many services we never could before suck as online rentals and reservations, online payments, online account management and much more.

Some of the things you need to do are not easy to find like sending an SMS message to a tenant who is not past due and a few others. Also the screen layouts could use a touch of color they are a little on the bland side. by SiteLink Software on 25/08/2016 Thank you for your review! I am very happy you switched to Web Edition and made more money! That's the best news - and our mission. Please call us about SMS and other settings. The Reminders menu shows you automatically when to send text messages. You can send one-off texts from each tenant's Notes menu. So, you can text from a) Tasks and Letters, b) tenant Notes menu, c) CRM menu, and d) the Reprint Forms menu. Let us know if we can show you where to set up and send the text messages you envision. We use standard Windows colors and regret they are not vibrant enough for you. Our new myHub, the browser based version of the web-based SiteLink Web Edition, will have a new color scheme. It's due in Q4 2016 and will run side by side Web Edition. Thank you!

They have great customer service, available to talk and walk you thru problems. We have new manager on occasion and this feature saves me time.

I like the ability to plug in with other vendors for advertising, signing leases, insurance programs etc...

I would like a way to electronically file leases so we can look at them remotely in a drop box type account, then when the tenant moves out it auto files it in your moved out folder and you can set it to save the file for XXX number of years before deleting. by SiteLink Software on 29/06/2016 Thanks for that! Great news - SiteLink eSign (TM) already works the way you request! Please call us for a demo or walk-through. SiteLink stays with the tenant's file for 7 years AFTER they move out. SiteLink eSign is free and eliminates the need for other commercial products for signature capture and document storage. The Lease Audit tool is invaluable and not available with other, similar products. It gives you access too all leases and each field on every lease on one screen. See which leases are completed vs still out awaiting signatures. SiteLink eSign works at stores, for rentals by phone and online reservations and rentals. Thank you!

We have been using Sitelink Web Edition and Corporate Control Centre for years. When they said they had become merchant service providers, we were immediately intrigued by the idea. We thought we'd give it a try with a handful of new acquisitions, I mean - why not? We had such a positive experience that we chose to move all our merchant services to Sitelink.

The biggest advantage of using Sitelink and Sitelink Merchant Services is the seamless usage. What I mean about that is...when a transaction doesn't record properly in Sitelink, or on a tenants card, there is no ability for finger pointing between Management system and Merchant supplier, no back and forth - Sitelink just handles it. And I must say, we haven't even had any instances of that - our prior Management System and Merchant supplier, would send us back and forth so many times that we would just give up and manually record or refund to make it right. We've seen a lot of systems over the years, as we acquire and take on previous systems and convert them. We now convert to Sitelink - Day One! We also smile to ourselves when we learn a selling location is already ON Sitelink , we know our lives are going to be so much easier. The Sitelink team are top-notch, they not only know what THEY are doing, the are not satisfied until WE know what we are doing - quite a feat for a technology company! Unsurpassed!! As far as conversions go - Sitelink does it all - easy peasy!

The only Con I can think of for Merchant Services is the paperwork to get through! I have to say this was a complaint of mine on our previous suppliers as well, however. Really, there is no different, but once it's all signed up - it's just a sit back and wait until the debit machines are delivered, charge them up and plug them in - it's just that easy! by SiteLink Software on 29/06/2016 Thank you so much for the comments! We are always working on reducing the application process. It does depend on the store - the first one can take longer than all subsequent ones, for example. And, our OneSupport, our in-house service for software and merchant processing under 1 roof sets up your merchant accounts in SiteLink. You no longer need to waste time doing that yourself...Thanks so much!