Categorie:
Software de serviço de TI /
Ferramentas ITSM /
Software de rastreamento de problemas /
MSP Software /
Ferramentas de monitoramento de rede /
Naverisk RMM & PSA Reveja
Excelente | |
Boa | |
Média | |
Mau | |
Horrível |
Naverisk is a robust All-in-One remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and IT service teams with device monitoring and ticketing system built in. Our excellent global 24x7 support also means you can get help when you need it.
The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.
Not the easiest to use from a mobile phone when required, but other than that I have no cons to report.
Easy interface. Constant alerts. Practical pricing. Friendly and knowledgeable support. Very simple and easy to learn and configure each client with their own parameters. Can also allow client access to their own agents.
Waiting for a central method to save client network details and a simple method to a centralize passwords and stay secure. Hopefully they'll add this to the product soon.
The development process isn't as smooth but it is getting better so I am looking forward to what they are bringing to 2019R2 & 2019 R3. by Naverisk on 03/09/2019 Hi Peter. Thanks for taking the time to submit a review. It's great to hear that you love using Naverisk. Thanks for the feedback on the development process. This is something we have been putting a lot of work into and you will see some big improvements in future. We're looking forward to releasing 2019 R2 shortly and we'd love to hear your feedback on the forum!
Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.
The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience
Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.
Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.
The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.
The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.
Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable
Needs a Mobile APP. Lack of communication when purchased by ECI software. Hopefully, now REP have it back
It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.
User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.
The dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort. by Naverisk on 21/08/2019 Hi Allan. First off, thanks for taking the time to post this review. It's great to hear that our support team are proving very helpful, as this is something we pride ourselves on. Feedback from our users is essential to making Naverisk a better tool for MSPs and IT Pros. We're always keen to discuss how we could further refine the dashboard, so make sure to raise it on the Naverisk forum.
The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.
My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.
Ability to see customer's information in realtime, and if I am unable to fix an issue I gave a great support option.
Extremely easy;
- Support is not in Portuguese :( (my native language)
Easy to use and simple. Quick deployment. Responsive UI.
Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.
The support & features, value for money. As a MSP you need the backup at the backend for the service that you provide for your customers and Naverisk is doing this. We have worked with several RMM platforms before and, given that there is a learning curve with every single one, Naverisk just stood out in terms of support, features, functionality and value.
The interface could be prettier (e.g. tiered, drawers) = more modern. There were some quirks with the remote access software but an update fixed it and it works fine.
Look and style, it would be nice to see it modernised. this is me being particularly picky.
the Support team, they are all great, very helpful and knowledgeable. The roadmap / frequent upgrades are god
the remote access - spalshtop, vnc are flaky at times, I still need a lot of leaning about the product to make it really work well, but I think that;s the nature of these RMM programs
Used to have an issue with agents dropping but does not happen as often anymore. We also like that splashtop is now integrated and included.
doesn't update agents well, and no resolution to resolve this issue when new versions are created. Missing the ability to limit alerting on ticket types.
simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.
all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.
The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.
The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.
Comes with all features enabled with a clear and simple interface! Multi tenant console for MSP is a great feature to enable sub resellers and customers. Great to see Naverisk has stayed focused on the core offering!
SNMP Support is sadly lacking across many versions and this would complete the monitoring ability of this product! Essential to get this fixed ASAP as this has never worked satisfactorily!
Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.