I did a trial of the software, but didn't end up purchasing (more on that later). The live chat and email support and customer service in general was TOP NOTCH. The bot as pretty darn good too.

We didn't end up purchasing because we are a brand new startup and after trialing, I realized it was more than we needed — sometimes you can have TOO much tech. by Toky on 28/02/2019 Hi Dj,

Works well. Easy to integrate with Pipedrive. Very easy to make calls with bluetooth and it drastically speeds up the process.

Some little things that could be improved upon on the manual dialer. Can't copy & paste numbers for example. Often have to put country code in..does not seem to be a default setting.

The service works perfect and the customer support is very supportive and customer oriented

Customer support Pricing

Nothing to dislike The service is really working well

It's easy of use and its integration with Salesforce is simple. Compared to other VoIP tools such as AirCall, it's rather cheap.

Its integration with Salesforce is not lightning enabled yet and voice records need be to downloaded manually to be linked to their related case.

Fantastic for international calls, it means my prospects from overseas will more then likely pick up the phone as it doesn't show as international calls. i can easily select the number of the country i would be calling

Sometimes phone call connectivity can be weak

Its easier to keep track of information that we liaise with the customers with the recordings available compared to us manually keep track of information. Being able to check back on conversation helps alot in extracting minor information that might be missed out during actual conversation.

Toky is a very cost-effective solution for SME who wish to have their own call centre.

There's some lag when loading the interface on webpage, would prefer a smoother experience.

This service is too expensive and they charge you with no explanation. The mobile apps are late and crummy. It is way too expensive for what it is.

It is reliable enough on web. Call quality is acceptable.

Service! Horrible. Cost: horrible. They overcharge you and try asking them for an itemized list of costs. They put you in the vicious circle fro eternity.

Facilidade de instalação

My only real complaint is that using the Google Sheets addon you have to click the phone number, the blue button, and then the call button to initiate the call. It would be more efficient if I could just click the phone number and then only one button to initiate the call.

just with a few clicks we was able to use the system within our crm tool pipedrive. Even the yearly rates are good - by comparing with others.

No german frontend ... but as our english is quit ok we can handle this ;-)

Availability of app on desktop and web app

No official mobile application, relies on 3rd party

I love that my entire team can be housed under one phone number—including texting! It's been an invaluable part of our business. I love Toky.

* SMS from the app

* Still growing their design; interface can be a little buggy at times

They are very friendly and reliable, when you need them, they help you, and this is something that happens naturally, no stress at all.

Having everything connected from one site

Sometimes are not easy to use, especially the IVR settings by Toky on 27/02/2019 Hello Pere,

The intercom integration lets my support team see texts when they come in.

Not too much to dislike, I think they can add some more features to intercom integration including combining all txts from one person into 1 conversation, instead of opening new conversations on each reply.

Visually seeing the different agents who are online, each one's statistics in terms of how many calls they have done and how long they have been on the phone.

How the agents are all able to see each other's sales phone number and use each other's numbers if they wanted to. The sales rep should solely only see their phone number and no one else's.

The Abnormally Low Call Rate

More customization Option expected for Web Call Widget

Am fairly convinced its a great service with all the integrations being offered. I didnot like the fact that I cannot choose numbers from areas of my choice. Its limited in number and also the fact that some carriers (supposedly) donot allow for sending and receiving SMS to the US numbers proposed by Toky.

The ease of onboarding and the ability to quickly define agents etc.

The confusing subscriptions. The initial subscription didnot involve credits. ideally it should and the n later on people can be advised that this is free credit and they have to buy more for SMS and calls. This was not clear.

great customer service, good team, great interface, fantastic slack integration, cheap calls, nice app, sms integration, better call quality for my overseas team

No choice for assigned number(s), no sms reply ability in slack, no sms on apps, poor IVR options (this is where im assured of improvements coming) - overall after testing a lot of the alternatives we are sticking with toky as it has signs of becoming the best (not there quite yet!)

Customer service. Ease of use. Value for money. These three factors deliver a wonderful experience which is good enough to operate a SME.

Light on features compared to market leaders. Would be nice to see a Native app rather than a 3rd party product.

They were very responsive to my set up questions, and have remained very responsive to any questions I've had since.

The integration with Pipedrive is what got me started with Toky. I was looking for a simple, cost effective and scalable call center solution, and after looking at several options, Toky met my needs perfectly. I really like the responsiveness of the team when I have questions. So easy to use through Pipedrive. My reps only ever have to use Pipedrive, as Toky is integrated on the back end and a simple click makes the call and details are saved in the appropriate record.

For the price point, there is nothing that I dislike about the software. Pretty darn easy to use, and that's what really matters for me and the folks I have making calls.

It started with the smart personalization on the website - the system recognized my IP and surfaced a link to information tailored to my country - immediately 9/10 of the questions I came with were answered. The sales and support teams have their intercom software calibrated to a T - they make themselves available at every crucial decision-making moment. The trial period gave me ample time to get to know the system and customize it for my team's needs and prove it's value to the finance team. The UI is intuitive, easy to understand, and the software is highly customizable. I was able to set up 3 customer-facing teams, configure an IVR menu, and call forwarding, within just a few hours. When a question did arise, the (stellar!!) Help Center had a clear, concise answer, often with screenshots or videos to make it even easier to solve. It integrates seamlessly with our CRM, allowing the team to work more efficiently without having to leave their workflow. I have come to expect lots of headaches when setting up a new system for operational teams and Toky surprised me in the best ways on every front.

- Availability of information

None! So far, it's been smooth sailing in every aspect the features available have met each of my team's needs. by Toky on 26/03/2019 Hi Annie,

It's great, I'm a happy customer that's paying a fair (even low) price

It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform

It relies on a good data connection, and over here (south america) you can't guarantee that 100% sure for all teams and sales reps

It's awesome overall.

It's really easy to use. I like having the ability to text and have different phone numbers to call from. They application on my phone makes work easier.

Sometimes the callers can't hear me. But most of the time time it works great. by Toky on 18/03/2019 Hi Amy,

Using Toky, I am able to manage my overseas business communications efficiently and effectively.

You will never miss a call.

still some countries are expensive like most of middle east countries, but still cheaper than that of local service providers.

Worst experience ever had. Would not recommend Toky as it hurts your business if you can't have a proper phone conversation with your customers.

call quality from the web is stable most of the time.

Toky would not recognized the extensions once my call is connected. Tried to contact tech support but they just play around with you and blame everything on you, instead of solving things. Ive used other call tools for personal use and haven't got major problems. How is that all of a sudden I don't know how to use Toky properly???? Learn to be a REAL support guy and stop blaming everything on your customers!

Great for the price and features. Would recommend

The connection can be spotty at times but not often

after reviewing other providers, Toky is the most flexible and affordable tool out there. I am very happy with the service.

The flexibility, user friendliness and definitely the price.

At the beginning some features were not available but they have done improvements over time.

Does what it says on the tin. I would certainly recommend Toky as good telecom / communication platform.

The integration between Pipedrive CRM and Toky is very tight. All inbound/outbound calls, SMS messages and log activity is recorded (and visible on both platforms). Additionally, the phone app on my mobile phone allows me to answer too, if I'm away from my laptop.

All good! All software can sometimes have glitches, but important support backup is crucial for any business...and it exists here!

I can easily call with members and also with the feature "Power dialer" we can call quicker.

We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user.

Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes

I love using this platform - it made everything really simple for me and my staff :)

All was great. I don't remember anything I didnt like.

Great, best customer support I have received in years

Prompt and more than adequate customer support

To be honest, there is nothing i can complain about.

All in all very good. But I haven't been assigned a number up till today, so I miss out on the biggest fun yet. I did enjoy the trial though and test calls worked very good.

The UI and UX is really good! It's just sleek and grants a very good usability and overview! It also feels "fresh" whereas a lot of other similiar services feel like the 90ies.

It's seems to be a somewhat complicated way to actually get a number.

The nature of enquiries has shifted over the last few years and it is more difficult than ever to pin prospects down. Having a tool like Toky that enables us to text prospects and reduce churn, saves us money on advertising, and allows to always be in touch with clients from Pipedrive is a no brainer.

Integration with Pipedrive was a key factor in our decision. Next was the simplicity of use and cost-effectiveness.

I would like to be able to schedule text messages.

Toky has been the most easy software to use in order to communicate with our valuable clients. Tired of using lots of scam or unprofessional software but when i came to know about the software called toky, everything changed and still one of the happy customers of toky and will be forever.

I love its functionality really simple and effective, easy to use and full control.

No bad comments till now. Customer support : 10 star

I think it was likely easy to integrate with our systems, allows some good transitions from one internal tool to another, but overall is too limited for a larger company. Updates are rare/slow for features that are actually useful, but reps are generally helpful.

Easy to use in most cases, seems to integrate with a lot of other software.

Not very flexible, not full featured, everytime I ask support about a feature a call service should have the answer is 'thats a great idea, we'll tell our team'.

Bugs, bugs and more bugs. Bugs everywhere that will make your blood boil and your customers to leave you. Customer support non-existent and nobody in Toky wants to know or improve their product and their bugs. The biggest mistake of our professional lives to move over to Toky from Aircall. Do not make the same mistake!

Bugs, bugs and more of them. Customer support does not want to know about the bugs of their products.

- Helpful customer care service

- At the moment the IVR is not layered and quite simple for some types of industries. We are hoping that Toky.co will improve its design to allow at least a multi-layered IVR.

I have agents abroad and I value the possibilities that Toky offers to manage their calls and be able to review their work in real time.

Ease of integration with Zoho, features like recording the call and be able to listen to the conversations with clients

Common communication issues that frustrated me but support team where ready to solve

good app, easy to use and efficient. i'm happy to use it and i'd recommend it to friends andd colleagues

the service works perfectly both on the computer and on the phone. customer service very accurate and punctual.

nothing special to report, for now no bugs and no big problems

Ease of setup and customer support via the livechat feature

Selecting numbers could be made a lot clearer

We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers.

How quickly we were setup! It was great to be assigned a test number immediately, as some of your competitors had such a complicated process for this (others you also had to pay). The user interface was also really good, so it was easy to get up and running quickly. When we had a few questions, support answered within a few minutes. This gave us confidence that we could fully onboard to the solution as we knew if we got stuck, we'd get help quickly. Our current VOIP provider takes days to respond.

It would be good to eventually be able to connect physical SIP based phones. Many companies still have these.

We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.

Currently it's not possible to set a separate Administrator account without it being a User (paid)

They have been helpful every step of the way to get my account to where I want it to be

The ease of customization compared to other phone services

The process to porting over a custom number

productivity enhancer and reliable

search functionality, agent aggregated view

no conferencing call capability, limited parallel calling from several agents

As a real estate agent utilizing Zapier to automate my sales pipeline and CRM (Pipedrive), Toky is the only available service providing all of the functionality necessary for me to streamline my workflow, convert leads and retain clients. My primary mode of communication is via SMS and the option to send SMS messages based on a variety of Zapier triggers has allowed me to gain a significant advantage over my competition in the NYC rental market.

It's feature set is more robust than any of the other services I tried in it's class and their support team is top notch.

It's voice service is a bit buggy and the UI leaves a lot to be desired.

My experience is good. But I think the links vary a lot of cost making it very expensive to use the tool to make links. I think there should be a package of minutes that we can buy for the tool to have a better cost.

How to integrate with CRM and also record all the connections. The ease of use on the mobile device is also pretty cool.

Contact schedule is not restricted by user or administrator. By entering a contact everyone can see that we have private contacts for the company's managers.

I looked at all the various competitors to Toky and there was no question that Toky was the clearest path toward accomplishing our goal of connecting half a dozen people in several countries into one cohesive point of contact. It's incredibly simple. Interface is perfect. Tons of options, but easy to understand and get everything set up. The Android app works flawlessly too. Customer support is almost immediate.

I can't honestly say that I've found anything that I don't like. So far, so good!

SMS feature, voicemails, reports and ease of reaching out to customer support

Dropped calls, bad quality calls and no robocall filter

Easy to use, intuitive tool that helps us to close many sales and create relationships with our Customers every day

On occasion the communication is cut in a call, and the support I would like to be more immediate.

Overall, my experience with Toky has been quite good compared to the other IVRs out there. Very straightforward in their features as well as the set-up. The UI is also not as confusing as the other IVRS. Furthermore, their customer service is spot on. Our rep was particularly helpful in replying to my queries even though it was outside his work hours. Give it a go!

I'm particularly fond of how competitive Toky's rates are compared to the other telephony services on the internet. It's quite easy to set-up, and the phone trees are very intuitive to test and run, even if you're not someone with much tech experience. Its integration with Hubspot and Zapier also make it very easy for us to run our client details through our CRM software!

Small speed bumps and glitches on the registration of numbers. Takes a bit of time to make sure they're able to receive incoming calls

Very good, and great value.

The support team is very very very responsive to any chat requests for help. The software itself is easy to use, easy to learn, and fairly intuitive. Great for someone who's never had to administer an office phone system.

We still experience poor call quality on occasion, particularly at one of our office locations that's in a coworking space. We've checked with our internet service provider, and we have excellent service, so it's likely not our ISP. Also there were previously some issues with the dialer feature not reading entries/numbers correctly when working with numbered selections on a recorded line.

Our sales agents need to call customers in several countries, and we also wanted to have local phone numbers in many of these countries, so we can receive inbound local phone calls too. Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful.

Toky offers several features to improve customer service and sales. Our agents can make international calls easily and all the inbound and outbound calls are automatically synchronized with Salesforce, which is great because our agents don’t need to spend time adding notes after every call, they just add comments to the notes create by Toky. Customer service is great and ready to solve all our needs. We have tried other relevant phone solutions of the market... but Toky was the only one that worked perfect all around the world (including Latam)

Right now there is nothing i can say I don´t like about Toky service. by Toky on 15/03/2019 Hello Juan Pablo,

We needed an easy and affordable way to communicate with our clients, Toky helped us achieve this. Besides, since most of our clients come from Paraguay where calls aren´t free, they could communicate with us without spending their phone credit.

That it was very easy to apply/integrate to our website, fb and the UI was friendly.

I would add a chat option for those clients who prefer chatting than calling. by Toky on 15/03/2019 Hello,

Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.

Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues. by German on 08/03/2019 Hello Denym,

Toky is intuitive and efficient into his options of configuration

Toky might be a bit long to fully master because of many options. Also, no possibility to manage different call transfert for different range of hours by Toky on 27/02/2019 Hi Arthur,

Overall Toky is a great value for the money and the service is wonderful, their support is always available to help when needed and there are a lot of useful features in the software.

I like that it is very user-friendly and it has good reporting and call recording features.

There is no conference calling feature yet. by Toky on 28/02/2019 Hi Andrea,

The platform is very easy to use and implement.

The integration with our CRM (Hubspot) is not very good. Does not support conferences (3 or more users on call) by Toky on 20/02/2019 Hi Pedro,Thanks for the feedback.We are constantly working to improving our integrations, and the conference calling feature will be ready soon.

Great company with very competitive pricing for the most needed features and integrations!

* Reasonable price for those who are not using Salesforce and do not want to pay the same amount for a calling solution;

* Customer Support used to be much faster and proactive back in 2018;

Overall, we've been satisfied for our purposes.

I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered.

Call quality can vary and mobile app is pretty much non-existent.

superb support, stable lines and audio calls.

None so far, probably user interface needs some work

Chamadas internacionais

fácil de usar,

sometimes the connection is bad, but seldom

Ease of use, easy integrations, clear calling, multiple agent support, call forwarding, company voicemail, agent extentions.

Toky is easy to set up. The price is very reasonable. It's super easy to set up multiple agents and have extensions for each agent. Call forwarding is seamless.

I know no software is perfect, but Toky is close. To be knit-picky, the dashboard can be a bit confusing when trying to find missed calls and voicemails.

The things I like the most are the attention their customer support team gives and the ease of use of the app in general.

Nothing when it comes to things that matter. As any service, it keeps upgrading an adding features which are necessary.

Nao muitos

They support numbers in LATAM and the tool is user-friendly. The concept and idea are practical and I was not able to find anything for the LATAM market. it was my only option in that regards.

App does not work as expected (Unable to receive calls or make calls that last more than 3 minutes). Call quality sometimes is bad an customer service blame my internet connection, microphone, browser etc... when it is obvious their issue (I use Ooma and Skype with no issues). Now when trying to access the admin panel I got a warning from my antivirus saying "Blocked by Web Anti-Virus Reason: phishing URL Furthermore, just recently calls are not even ringing on browser or windows app by Toky on 08/02/2018 Hi Rodrigo, We know there were some configuration issues and some technical problems at first, but our team managed it to make things work fine and we are always working hard to keep it that way. About the anti-virus warning, its a false positive common in some anti-virus, but our website is regularly checked for security risks. We appreciate your comments and we always take care of offering a great product with an excellent customer service. If you have more issues or doubts you can contact our customer service team and we'll work to solve your problems with Toky.Regards

Easy phone solution integrated in to Pipedrive CRM

You are offering great customer service, through the Intercom integration.

The connections are rather spotty and we believe the server bandwidth needs to be enhanced.

Pricing, and fast addition of requested features. Customer support is very friendly and personal, seem like cool people.

User interface needs some work. Customer support only available on US timezone and the software can be buggy (though nothing too bad)