| Excelente | |
| Boa | |
| Média | |
| Mau | |
| Horrível |
Dixa is the customer friendship platform for real-time conversations between brands and their customers.
Comentário deixado em 04/07/2020
We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please!
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality
they don't have iOS app at this stage but it is on their road map by Dixa on 26/04/2019 Hi Dmitry!
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality they don't have iOS app at this stage but it is on their road map by Dixa on 26/04/2019 Hi Dmitry!
Comentário deixado em 04/07/2020
Easy setup of phone/chat/email in the desktop app. I think there should be an android/iOS app by Dixa on 27/03/2019 Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)
Comentário deixado em 04/03/2020
We mainly use dixa for our IT helpdesk and we were able to have on system with technicien in different country. We mainly use the call application.
- Fácil de implementar.
- Even if you take the call quickly, customer have to wait a little bit to be able to hear you.
- Fácil de implementar. - Even if you take the call quickly, customer have to wait a little bit to be able to hear you.
OpenVPN Access Server
::
Altiar
::
Mixmax
::
Dolibarr
::
Vixy
Comentário deixado em 03/27/2020
We have seen a significant improvement in the software compared to what it was when we first
We have been using the Dixa software for a year now and are very satisfied to have implemented the
Having used Dixa over the past year, we have experienced some of the following issues:
We have been using the Dixa software for a year now and are very satisfied to have implemented the Having used Dixa over the past year, we have experienced some of the following issues:
Comentário deixado em 03/26/2020
Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.
Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.
Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication. by Dixa on 16/08/2017 Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.
Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service. Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication. by Dixa on 16/08/2017 Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.
Comentário deixado em 03/22/2020
Has helped us gain sales by providing awesome customer support!
We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly! by Dixa on 31/05/2018 Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)
We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help. I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly! by Dixa on 31/05/2018 Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)
Comentário deixado em 03/15/2020
We have compacted better in the work
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit by Dixa on 02/05/2018 Thank you for your review, Luimer!
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it We do not find a major problem with this platform, I just hope that the text options in voice improve a bit by Dixa on 02/05/2018 Thank you for your review, Luimer!
Comentário deixado em 03/15/2020
It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
We are using Dixa for more than 3 months now.
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. by Dixa on 17/08/2017 Thanks for the great review, Elizabeth!
We are using Dixa for more than 3 months now. As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. by Dixa on 17/08/2017 Thanks for the great review, Elizabeth!
Comentário deixado em 03/13/2020
We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly. IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools. by Dixa on 22/01/2018 Hi Roberth! So happy you like our IVR and call flow :-)As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration.You mention the need for more customization options in the IVR builder. Which are you missing?
Comentário deixado em 03/26/2019
The customer support is fantastic. Help is fast and reliable.
The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client.
The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees. by Dixa on 29/03/2019 Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support!
The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client. The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees. by Dixa on 29/03/2019 Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support!
Comentário deixado em 03/25/2019
Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
I have grown to like the platform as it works almost like a ticketing system with phone calls.
You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful. by Dixa on 27/03/2019 Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
I have grown to like the platform as it works almost like a ticketing system with phone calls. You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful. by Dixa on 27/03/2019 Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
Comentário deixado em 03/22/2019
The notification system is really great - it overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer. We have experienced that the customer does not receive emails written from the system and it is not possible to change the color of text in the chatflow function on your site. by Dixa on 27/03/2019 Hi Emilie, Thank you for taking the time to review us, we appreciate the feedback :) Did you see with our latest update you can now choose any color you like for our chat widget and then the chat bubbles will appear in that color too? Check out: https://app.getbeamer.com/dixa/en/product-preview-new-chat-widget for more details, but the update has already been released! Please don't hesitate to get in touch if you have any questions or come across any other issues :)
Comentário deixado em 03/22/2019
Very nice. Makes multiple users on the same email alot easier. Still missing some features like intern chat/messagecenter.
Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for.
Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect! by Dixa on 27/03/2019 Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better!
Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for. Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect! by Dixa on 27/03/2019 Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better!
Comentário deixado em 03/19/2019
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership.
Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.
As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback. by Dixa on 27/03/2019 Hi Johan!Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)
Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day. As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback. by Dixa on 27/03/2019 Hi Johan!Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)
Comentário deixado em 03/19/2019
The best thing about this software for us is that it solves a problem with a remote staff member and it is easy to use with good technical support.
Ease of use. Integrated phone, chat and email. reasonable call rates.
You have to pay for an extra person to be able to monitor staff by Dixa on 27/03/2019 Hi Faye, Thanks for the review! We are happy to get to work with you :)
Ease of use. Integrated phone, chat and email. reasonable call rates. You have to pay for an extra person to be able to monitor staff by Dixa on 27/03/2019 Hi Faye, Thanks for the review! We are happy to get to work with you :)
Comentário deixado em 08/17/2017
Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features. No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts... by Dixa on 17/08/2017 Hi Nermin, a big thank you for your review! It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for.If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)
Comentário deixado em 08/16/2017
Good communication with their team, user friendly interface, smooth API.
Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.
Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features). by Dixa on 16/08/2017 Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)
Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team. Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features). by Dixa on 16/08/2017 Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)