I've been using InTouch CRM for about 2 weeks now. Customer service for me has been excellent; chat support has been helpful and accurate and the attention to detail from staff has exceeded my expectations. I am a small business with a turnover of less than £110k but InTouch have been really committed to my cause. I am using InTouch for emailing parents of students about Summer School bookings, news and updates, and free information about how best to nurture learning in their children. I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it. It's paid for itself already this year!

Templates for emails

Busy interface (tabs and sidebars)

Used it at a health club I managed a couple years ago. Loved the ability to send SMS, emails from all in one screen. Great for seeing total stats of the team including phone calls made, emails sent, texts etc

At the time the mobile app was not very good. I'm sure they have fixed it since then.

Good experience in the test with students, providing good results of connection and inetgration of the population of graduates.

It allows maintaining a connection with graduates of the system to meet through the networks. It turns out to be very useful and functional to integrate. through knowledge.

It could have a simpler and more practical display. However, it turns out to be very functional.

In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers.

The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM. We're always learning and have many questions, but I have never been made to feel like a nuisance.

I have used In Touch CRM for about four years now and in all that time I have had nothing but excellent customer service, which for me (as a bit of a technophobe) is crucial. There are real human beings ready to help who rspond really quickly too when I email my queries.

Customer Service a definite plus

I find the technical stuff difficult and a bit frustrating sometimes.......but that could be me, rather than the system!!

Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

There are a lot of sections when using templates that require to accept as correct. The templates are customizable!

As a business we are advocates of the InTouch system. Due to various factors the set up our new InTouch account was complicated. The level of customer care (and patience) shown by our account manager (Jenna) was amazing. We are looking to a long and mutually beneficial working partnership by InTouch CRM on 19/05/2014 It's great to hear that, thank you so much for the feedback, our support team will be pleased.

We've been with InTouch for several years now after having a disastrous experience with a previous database and I feel that Chris and Simon saved my sanity with such a fantastic, flexible product. We can adapt it to add as many fields and tables as we need and the support is amazing. They've developed features to solve problems and are constantly innovating. Responses are quick to queries and problems and bugs are fixed almost immediately. I'm aware the company planned expansion of its client base very carefully to ensure that they weren't overloaded with too many new people at once. It seems to have a very sensible approach to manage workloads accordingly to reduce any potential impact on existing clients. We are likely quite advanced users of the database due to the size of our office and the complexity of our data yet we still haven't had a problem with anything we want to do. In the four years we've had the database, I still haven't had a complaint!

the flexibility and customisation you can apply, not to the look but to the functionality. It makes data management easy.

My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients.

intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.

There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with. by InTouch CRM on 19/05/2014 Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.

IntouchCRM is a great system and Jim. Matthew and team offer great support - highly recommended!

Efficent and easy to use system. With lots of potential as you get to know how to use it. I am sure it is going to become as fundamental to The Story Consultancy growth as a telephone and a website.

Can be hard to get to understand fully like all new systems but it works well once you become familiar with it and the support team are great with any questions you have.

easy to scroll through and navigate what you need/ looking for

it seems hard to modify the keys/ update menus. been told/ saw its hard to delete old menu items.

Using InTouch was very simple for me. It is straight forward.

I could not find a dislike for InTouch.

I use this product as a personal trainer to schedule appointments and make sure my clients needs are met. It's a great tool to use.

The user friendly interface! It's a very easy tool to use and it's a lot of fun.

The loading times for the software. It's so slow.

Superstar Company with marketing and management that keeps my career organised and on track!!

1. Fácil de usar

It is all good

We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support. There is a complete suite of videos to help, guides and very quick response. I use and have used all kinds of CRMs in my time and am a serial user of cloud based tools so it takes a real pounding from us! Yes, I thoroughly recommend it and in fairness to the guys there, when they have found any gaps in the system, they jump on issues and sort them quickly. You are dealing with human beings and you feel like a customer not a number! Great customer service. Happy to recommend them.

simples

Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue

InTouch provides a comprehensive suite of CRM functions, including some really exceptional features. In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process. I've evaluated many CRM and email marketing packages and InTouch is an essential system for my business. The support is excellent too - from online resources to helpdesk.

InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on. Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.

None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.

InTouch has enabled all our Business Managers out in the field to log client interactions and without doubt made e-marketing simple, we also use the reporting function a lot to report back our activity to our funders. The Business Managers have embraced it so much so, they now recommend to many of our clients.

E-Marketing, Data Capture, Reporting by InTouch CRM on 08/04/2014 Thank you for the review Rachel. We're currently working on some further upgrades in this area, which I'm sure your Business Managers are going to love.

Have been using for more than a year now. I find it easy to use, managing contacts and organizations is excellent, it has helped increase productivity and collaboration of my team

Email interface with templates, online form designer, the overall history management, calendar, and tasks that help keep up to date with all our clients. Survey tools that help us in getting clients input. Excellent Price for what you get by InTouch CRM on 07/03/2014 Glad to hear you are enjoying the system, it sounds like you are making good use of all aspects of the sytem.