Peakon has given us data to support our people strategy and delivery.

Data and analytics are incredible. The way that you can filter comments, segment to a granular level to understand engagement across the organisation is incredible. The customer support is always so helpful and very speedy to respond. Peakon are constantly reviewing the product and adding and improving features!

There is nothing that I dont like about Peakon.

With Peakon, we get a constant pulse on the issues that concern our team members, allowing us to see trends over time. Our employees get an anonymous feedback mechanism (and they use it!) with a direct line to the executive team. And our HR team can see what managers/teams need some extra attention. It's allowed our HR and executive team to be much more proactive in their approach to engagement. It has provided a way for us to put objective metrics to what is normally a very subjective

Staff feedback, improvement in culture, more trust and transparency within the organisation.

We've used Peakon for a number of years now and found it super useful for getting constructive feedback from our staff. The tool is easy to use, insightful and good value for money. I've recommended Peakon to a number of businesses in the UK and beyond.

Real-time data on how engaged our employees are and the concerns that they have. We received great information that helped us determine our priorities from a business perspective that would positively impact our employees, morale and the culture.

The platform is the most modern and progressive tool on the market. Having real-time data the day after the survey closes and having the ability to watch scores improve or decline through the next open survey session is amazing. The dashboards are easy to navigate and I love the ability to slice and dice the data in many different ways. We are able to action plan and communicate results with our managers and employees within weeks after taking a survey. This helps engagement when employees feel they have been heard. The data has been transformational for us as an organization who has not had such a tool. We reference the results and actions we are taking often as we continue to communicate business changes.

The system is very User Friendly, and very easy to edit or update content, the flow makes sense, and overall customer service is very efficient

Would like to have a report writer capability, however, am just learning the reporting aspect of the program.

Ease of use, detailed reporting and automatic downloading of data in a Power Point presentation that just has to be tweaked based on my personal situation.

The dashboard, the ability to download information directly into a PowerPoint presentation, the ability to reach directly out to employees anonymously to gather further information about vague comments and the science behind the results.

Nothing specific. I am still new in using it, so the data seems a little daunting at times, but I am sure that in time, I will be able to sort, filter and get the exact data I am looking for. So far, it seems pretty intuitive.

- Well designed software with great UX/UI, which has undoubtedly been a factor in the high usage rate in our workforce

- No cons that I can think of! Would be interesting to have historical data available to the end-users to see how their scores have changed over time

Peakon gives you and the entire company amazing visibility of the engagement data it captures. Instead of the information being in one persons hands it gives control to managers of all levels the ability to make change both big and small in their areas based on the feedback gained both from the engagement and eNPS scores but also the comments received. One of the big things that set Peakon apart from the very beginning was the ability to interact with comments anonymously, to acknowledge, respond, and forward them on enhances the feedback cycle for users.

There are some features that I would like to have, but the team are always very interested in our ideas and will send them off to the development team for discussion.

- Fácil de configurar

- If you are moving from an annual survey it's quite a shift to more frequent, so you need to ensure everyone is onboarded properly

Peakon is an amazing employee engagement tool, I love being able to voice my opinion without worrying about confidentiality. It is also super easy to use.

Having to do monthly engagement surveys gets tiring, though this has more to do with how my company uses it...I think.

FÁCIL DE USAR

The ability to pinpoint areas of the business and what priorities are required by each area. Allowing the managers to own the data.

It would useful if you were able to produce an additional company level group under the schedules element.

Peakon solved deep communication issues within our business.

Simple, easy to use, great customer service! Oh, and a great app.

No real issues with Peakon. I've been a user for 2 years, and have no real negative feedback.

It's helped our large company (800+ employees) in 40 locations give feedback on the company as a whole, and then on a smaller scale to our supervisors. We've never been able to do that before.

I like that I can give feedback on upper management without having to directly say something to their face. It shows how people feel in the company overall, so they know what to focus on to improve.

I don't like that an 8 on the score sale is seen as passive or negative. To me, an 8 is equivalent to 80% or a B.

I was really happy that our company started using Peakon for quarterly company surveys. I feel like the questions are really comprehensive and I am open to give all the feedback I want while knowing it's not attached to my name

The surveys are very long and I wish the questions were a bit more tailored to our company. That might be something our administrator can change

I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.

The core of Peakon is its benchmarking. It captures staff feedback and measures their engagement using questionnaires, then compares its analysis with benchmarked scores based on team size, industry, location etc. It identifies areas of strength and weakness, making recommendations about improvements that can be made. We have used it to uncover morale and motivation issues amongst staff, and to identify strengths we can build upon. I'm very impressed by the level of thought that's gone into its design and development.

It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.

Has really enabled us to improve the experience for our employees an managers, and gives an idea of what is impacting productivity.

Very easy to use, and provides deep insight to what driving employee engagement. Pretty quick implementation, and support is excellent if you do have any issues or concerns.

Can be challenging with anonymous feedback, especially in a small organization. But does encourage transparency which is a great benefit.

Only positive

- Gives great insights into companies life, employees happiness, etc

- Management console is great but it could be a bit easier to administer

Real-time insights into engagement/motivation as well as a focus on the subject among the whole team.

The ease of setup and daily use. I can now constantly follow engagement in (almost) real-time and I can even interact and reply on questions etc.

real-time employee engagement/pulse data

The ease of use and roll-out to our management community. Real-time employee pulse data

There isn't anything we don't like. We did ask for a custom one-off survey design, which Peakon was not able to do. However, they asked questions and offered an alternative that more so aligned to our objectives and what we were trying to achieve.

The reporting is really great, along with being able to drill down into specific segments within the responders.

Flexibility in questions, although you have the opportunity to review and submit custom questions, as needed.

it's early days but it's got the management listening and thinking and the employee's have the mechanism to tell us what we are doing right or otherwise.

It's been so easy to implement, the dashboards give real time information in digestable formats. It's user friendly for people to complete the survey and also to review the information.

There's not a lot to dislike. It's configurable and you can add in as many attributes as you want to view data together. I just wish we could get it to talk to our HR system!

Conducting employee surveys allows us to obtain crucial feedback to support our employees, working environment and future company strategy. The customer support team always listen to suggestions and the product keeps getting better and better. We are a big fans of Peakon here at Lombard Risk.

We get much more tangible results on our internal communications now, rather than just guessing who isn't engaged and why.

Easy to use, lots of help if we need it. The export report is good as it is easy to present to teams for feedback.

The monthly surveys take a bit of getting used to for staff. We also have a complicated departmenal structure and that can make reading the results confusing sometimes.

The most important benefit is a real-time insight into our company culture. This benefit is extremely valuable to companies like ours that are growing at a very fast pace.

The software is easy to use and understand. There is so much functionality and features within the platform that allow me to share information with my team members. For example, any manager or leader can export all of the open-ended and driver comments to an Excel spreadsheet which can be emailed to an applicable team member. This also allows managers to construct a plan-of-action without a lot of work.

Many of our employees have requested the ability to view their grading history so that they can compare answers.

Understand my teams' sentiment and help me make our workplace better for everyone. Provides metrics that I can use to measure and improve our performance.

Peakon engages my teams, complementing my efforts to understand and address my teams' needs and concerns. Once you configure the application based on your needs, Peakon sends the pulse surveys and collects information anonymously. I like the candid feedback mechanism, how I can acknowledge comments from my teams and engage them in correspondence while preserving their anonymity. Love the dashboard, various ways to see the comments, segmentation, and eNPS based on our industry. Also, love the graphs and heat maps that help me dissect and truly understand where my teams stand.

Reporting. Need a reporting module that I can create ad-hoc reports to answer my questions. Also, really need a mobile app with Admin functionality. A lot of us are on the move and we rely on our mobile devices to get our work done.

Gave us great feedback on where we were doing well and where we needed to improve to moviate retain staff and build our culture.

Easy to use for both management (to configure, see results) and staff (to give feedback on the company and their experience).

The software was great. We couldn't slice the data down to all the views we would like but that is a function of the (necessary) anonymity for employees within a small organisation.