This software is for a single practitioner and can sometimes get slowed down if you are using multiple programs

It is great for the first 500 patients

Adding more patients and their data it can get slower

The drag and drop feature is nice. Note section in appointments

Overall confusing and not user friendly at all.

Free demo conversion to let you experience the product side by side with your existing software. It runs on Linux so the performance is better and can be tweaked. Support is really helpful. The cost is really low and does not include charges for additional plugins or devices. It is all inclusive. Support drops to really low monthly after 12 months (you can even stop paying after 6 months if you feel like you do not need support any more). This is Open Source software, so all the benefits that come with open source are included.

No way to put the server in the cloud because the data is sent unencrypted. This is fine on a local network, but makes it impossible to host the server in the cloud (like Amazon).

I found it very interesting, useful and worth . It is apt and can be recommended to colleagues.

It is simple and can be well understood by dental assistants too.

The software is pretty good. I don't have any cons to report.

Treatment plans are simple to explain to the patient with the tooth chart! Very easy to use! The first software I ever used while training to be an office manager! Our doctor loved the price of the software!

Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor!

The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out! by Open Dental Software on 08/12/2016 Thank you for your thoughtful review Katelyn. If anyone ever does have issues with our support, our management team, programmers and CEO (me) are available to be escalated to. -Nathan Sparks

Overall a great software that makes many of the tasks of a dental office more streamlined.

The vast amount of features allow for keeping as much of what we do in one program as possible. Scheduling is a breeze, keeping logs of communication between staff and patients is simple and easy to find, and its nice to be able to view imaging inside the same program that we enter chart notes.

The only issue I have with this software is the billing aspect. The way statements are structured with both payment plans and regular account info makes no sense to patients, and confusion over that accounts for a large portion of our calls.

I just finished a recent transition from Dentrix. Everything is easier and more straight forward. Thank you OD

I can customize anything I want. Even the Hygienists love it.

They seem to be growing very fast. On 2 issues where I was cleaning up a mess made by Dentrix, their customer support gave me inaccurate advise. Both times on a future call I would get a straight answer from another rep. They need to learn when they do not know the answer, and just say so!

We tell people to make the switch to OpenDental all the time!

Everything—the support is awesome. The software is always adapting to what dentists need in ways that actually benefit them and the program isn’t bloated with a bunch of “features” that aren’t useful.

I hate to complain because there’s not too much to complain about... but we don’t love that you can’t edit the hours on the schedule to only start at 6 or 7 AM and end at 6 PM. Again... petty.

Love it, love it, love it!

Honestly, can’t say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!!

I honestly can’t think of one single thing I don’t like about it. Especially since I’m at an office that uses Dentrix.

It would be great to have a mandated educational technician come to the office prior to launching for the dental staff to truly understand the software. It is uncomfortable to be learning it in front of the patient.

There is some versatility to this software that Eaglesoft and others don't have

There is a learning curve, especially when you are used to Eaglesoft or Dentrix.

Able to search multiple offices at one time

Occasionally have issues with getting the appointment area open to find a patient account that is needed

Easy to use and understand. Easy to learn the functions. User friendly and color coded well. Easy to access all patient information with a few clicks.

Slow at times, and can be glitchy. Some functions have too many steps to get to hat you need to do.

Very user friendly dental software that can integrate with anyother software with no locks , great price .

User friendly , great price , easy to use , full integration with other software

May be they should free initial training in house

This software is very organized and very easy to use the features are so convenient for reminders on patients management

too many features to choose from. its better to get trained to use all the features by Open Dental Software on 05/10/2018 Thank you Evelyn! If you ever do have an issue, you can always escalate to management as needed. I appreciate your kind review.

Ease of use. Almost anyone can use it with minimal training. Very intuitive and well laid out. Works on any computer.

Prompt customer services & technical supports. Very intuitive & regular updates in which more options being added.

I wish more graphic interactive modules being added to better demonstrate in clinical mode. Intra communication tools enabled.

Flexible, has many features that usually cost a lot more, time-saving, paperless, great ability to customize reports

Storage and encryption are your responsibility, compatible with Windows software but you may be able to modify to apple

the software was very much like dentrix, easy to learn

you can not customize and integrate other certain software.

Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on.

This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow.

Their support team is great! Always pleasant and very friendly. I have never felt like I was being rushed when I had a problem and needed their help.

I like the fact that if I don't understand how to use a function, even after reading instructions in their help section, they have never once made me feel like a lesser person.

not being tech savvy enough to follow the directions for help and end up having to call support for help

Easy to use. All the information is easy to view from one patient screen.

Takes a bit of time to get use too, but what new software doesnt.

We have been using Open Dental since 2009 and love the program. It is incredibly robust and does everything we need and more. Open Dental enabled us to become a paperless, chartless practice. Customer support is second to none. They are extremely attentive to their customers needs. Updates are continually being released, not just once every year or more. True story. I once called the customer support line. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day. Well I'm sitting at my desk and the phone rings and I see it is area code 503. So I pick up and the person says, "This is Open Dental. How can we help you? I was blown away. I asked him how he know I called and he said he saw my number on their caller ID. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. They spent hours remotely working on my machine and escalated it to their top techies. And it was really a problem with Windows not Open Dental that caused the problem. No where else would you get that kind of service. I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. I don't know anybody who uses Open Dental who doesn't love the company and the software.

Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive.

The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem.

Much, much less time on hold for support. Much less reason to even call support. This program is incredibly well made, and just works. It's super easy to install, and it integrates with pretty much all of the imaging software that's out there. Make no mistake - you can not go wrong with Open Dental.

Being that this is an open source program for dental practice management, there are a wide variety of plug-ins and customization that are out there. Also, the support is amazing. Many of our clients use Open Dental, and we support it in our business. When you call for support, they'll remember your name, and there's barely any hold-time when comparing to Schein or Patterson, which can have 30+ minutes of hold time at times.

There's not much I don't like about this software, since it's so easy to install and to use. I would say the biggest con, is that when people are changing software to open dental, there's a bit of a steep learning curve. However, that's true of all dental practice management software.

Pro:

Open Dental is one of the least expensive practice management softwares while also being the most thorough. Reports can be modified to your specifications and the software is very easy to use and learn.

Open dental is one of the most comprehensive practice management softwares for dental available. Everything for each patient is one one screen (unlike many others that have the medical history separate).

A lot of set up can be involved in order to make autonotes. While this is time consuming it is very worth it and saves time in the long run.

I love the intuitive nature and ease of use. I've used Dentrix before and it was so cumbersome

I don't like how support charges you to call them.

So easy to use. Easy to learn. All questions can be answered with a simple google search. If not, you can call and the support team will call you right back with an answer. No spending hours on the phone on hold like with some other software companies.

Nothing, open dental is constantly improving their product.

The ease of navigating throughout the program.

The system does crash if internet service is lost.

So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data.

Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it.

Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc.

Open dental has helped keep positive patient experiences, and has helped with the flow of work. I was able to learn how to navigate this software in a week!

This software keeps patients information mostly in one location. It is easy to navigate compared to other dental software.

If you are using another software for patients to update their medical history, it does not sync well.

Haven’t had any problems and it runs smooth!

It’s easy to find my way around. It integrates well w Dexis.

W this last update there is a pop up that shows up when leaving a pts chart that is annoying.

This is a service that has help a colleague of mine and now I am waiting fr my opportunity in my region.Patients are referred to the practice.

The wait to be able to get on the referral list.

I've used Open Dental for almost 6 months now after using Dentrix for almost 3. I think Open Dental has too much functionality which is a good and bad thing. I often get lost when looking for certain things.

Not the most user friendly dental CRM software available.

The tooth charting is very important feature that can be stored and also can import the dental x Ray then can full out any time

I did like this apps because only a windows based i recommend to have web based for this that accessible by online users

You can use this to set up your office in a digital format. From patient forms to monthly reports. It works well with other programs, too.

It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc.

I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time. by Open Dental Software on 07/06/2018 Thank you for the great review. Note that you mention that you can only open one section at a time. Some areas do allow this, but for the main windows that do not, simply open multiple instances. I always keep two instances open so that if I am about to check someone out, for instance, yet I want to work on another account or take incoming calls, I can do both at once!

It is a very complete software for any dental office. It is very easy to use, it helps you to organize your day to day in a very efficient way, I recommend it.

it becomes slow on some occasions, and technical support does not solve the problem quickly, usually takes one or two days

I love that I can go to open dental website if I ever have any questions about the software or it’s functions

It’s not like any other dental softwares on the market. It functions completely different. But I would still recommend

The icons are very large and it is easy to find what you are looking for. The first time I used it I felt like I had used it several times before!

I feel that there are too many steps in order to get to things such as the "notes" section. I had to write the steps down at first so I would remember.

Makes management of dental practice predictable.

Extraction of data; patient profile is complete. Access is easy to control. Notes capabilities are great for documentation; would be nice if administrative notes were separate from clinical notes. X-rays integrated with the software.

Some data not extracted in an easy to use format. Need more levels of access to give specific tasks to specific individuals. Use of prompts to complete data fields would be a nice enhancement.

I love this software and the customer support is friendly and well knowledged.

Easy to navigate and use. The easiest software to learn for anyone in the dental field. I call Open Dental the "Software for Dummies"

Open Dental is a very well liked software by all of our employees. It is easy to use, especially when having to train.

easy to use, very straight to the point, icons show you exactly what you are looking for, everything you need is at the click of a button

The only issue I have with this software, is that if you have multiple offices you have to look up a patient by each office. There is not 1 search place that will search a patient at all locations.

I came into the dental field knowing absolutely nothing about dentistry. Open dental makes it super easy to learn from and to navigate from task to task. We have other offices that use dentrix, and I can not stand trying to use that. Open dental is definitely the best for any dentist office.

Everything is color coordinated. It's very easy to use that my 2 year old could figure it out. It's like connect the dots but for dental.

Support some times can be slow in responding to our needs when the systems go down, but it is very rare when this happens and when it does, I completely understand because they always end up fixing it within the 24-48 hour time frame.

Ease of use is and ability for new staff to learn on is fantastic. The support is easily accessible and every issue has been resolved quickly.

There are some graphics that can be updated, but overall I have ad a great experience. I would and have recommended this product.

Easy to learn for someone who is new to general dentistry. I was able to quickly start using after working with only orthodontic software for 10 years.

The online tutorials and customer service so far have been excellent for learning this new software in our practice.

There isn't a lot of room for customization in the different letters. It can be tricky when the form letter isn't exactly what you need.

I would recommend open dental to all. Very user friendly. Cons: I wish it was cloud based and we could accesss the information from any office.



I wish it was cloud based and we could accesss the information from any office.

I have enjoed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity.

Personalização

So many functions I could use more training

This software is not easy to use or user-friendly, it's a little frustrating if you have to switch screens and remember info from other areas, X-rays are not transferable.

Software needs updating in X-ray and treatment planing.

It keeps family groups together for insurance proposes.

We are a single dentist practice that converted in September. The conversion went smooth, the system is very user friendly. Anything that we can't figure out is easily and promptly answered by their support staff. Even on Saturdays and Holidays.

very user friendly yet has the capability to provide what we need.

Have not run across anything yet!

I have been using open dental for almost 12 years now and It comes across as the most configurable and customizable dental software.If someone couldn't figure out how to customise a flexible software could only be attributed to the lack of motivation or ability to put into good use, a strong workhorse

You name it -Once the modules are customised as per the Practices requirements then it is a breeze

Yes they have some features, which are in the process of being implemented through time