Audit Compliance for DFI, FFIEC and SOX requirements

It is easy to use manage and maintain. The new dashboards are nice too.

I like it all. There is little to no like about this software. Everything you need in one place for a reasonable price.

Customer service is hard to reach and slow to respond

The fact that I have all my customer computers in one place

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution by SolarWinds MSP on 23/12/2019 We're sorry to hear you've experienced some challenges with customer service as we always strive to deliver the best service experience possible. This obviously wasn't what you experienced and that's troublesome. We will reach out to you shortly to hopefully assist you further.

Overall and cost effective solution for monitoring systems which normally would be a manual process.

Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

I would recommend to start with one or two features and add others to reduce the overall impact of its initial rollout and use

This software will monitor just about anything on your network (except for the coffee pot). Server status is its best known function. You can set parameters for the monitoring both local and devices over the network.

With all of the options available for this software, the screen can become busy.

Daily checks for errors have great functionality and when kept on top of reduce calls

Occasional issues with needing to reinstall the managed antivirus when installing on a system initially

I consider Solarwinds RMM a powerful software for managing IT Services which combines a set of tools into a unique panel, making the network administration more flexible and intuitive , allowing remote access and scalability to incorporate more network and IT components into its service scope.

- Provides a set of tools for managing IT Services into an unique panel.

- The configuration process for this software must be done by person with high level knowledge about Networking and IT Infrastructure.

Allows me quickly connecting to users machines without user interaction. Patch management feature allows to easy control all updates on all machines.

Its a bit slow sometimes and the web interface it's not as fast as it could be.

SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients. Its a new solution, so they have issues, but they do seem to take care of them rapidly. If something does not seem to work for us they will discount it, and allow us to integrate it slowly. The price is attractive and a consideration for anyone in the MSP RMM or MSSP business.

Starting using SolarWinds shortly after they offered a reseller solution for RMM and MSP's. The features are wide and the prices is mostly on par with other mid tear offerings. The ease of loading the remote client software is good, and better than many others. The broad range of addons is nice, but can be costly fast! Tailoring to each client is what we do, so we add the features based on the broadest range of use of that feature. We spend many weeks evaluating RMM software. Coming from more costly software solutions to SolarWinds we felt that for many of the clients we had, they offered to most advanced solutions which could grow with us. The reporting features, and remote monitoring, and the anti-spyware was key features we needed. Recommend SolarWinds for any level MSP or MSSP.

The user interface needs work to be easier for entry level staff. The reporting details in some modules seem to be incomplete. The cost structure for each item, needs to be redone. Very hard to determine exact pricing for wholesale cost versus retail selling price.

We have an expanding business with ever changing IT needs, solawinds has molded itself to work with our fast paced environment. To have an overview of out IT infrastructure and critical IT system at the touch of button. Pretty much anywhere allows for some easy IT management that without Solarwinds would take double to the time

A facilidade de uso

Some menus can be clunky

The ease of use, and how everything just works.

I wish there was more integration with their ticketing software.

Very robust, gets everything done that you'd want with an RMM. They provide training courses and everything you need to get started.

Out of the box it's difficult to use and configure. Even after training it can be hard to implement across a team and manage.

Single dashboard to manage all our clients.

Love the ability to push out updates/patches with a single click or a custom script. Tons of extra features if you are willing to purchase them.

The reporting feature of this software is sub par at best especially with network vulnerability feature. This could definitely be improved.

My experience is great so far - definitely worth the buck.

Gerenciamento de Patch

nothing that comes to mind - the product so far fulfills all the needs

Remote Access, Industry Standard Software for protection, quick install, Data collection

Loading of the RMM is slow, workstation drag and drop not available, does not provide much information like Kasaya does, and issues installing because its not showing up on the RMM Dashboard. Dashboard also could use a touch up. Support is slow to respond, Make this more like Kaseya, and you will have the Perfect RMM. Keep the pricing more lower then the others as well. make support easily accessable to partners like myself. And provide more training and help for setting up billing, and consumer side visuals.

We used an old version six years ago. The issue was value for money.

BRUTAL dealing with AR. We tried it a second time on a few devices.

This product has a lot of features and some great add on such as IPSLA and Netflow. This gives you the ability to move beyond Real-time Monitoring and begin performance monitoring.

This is a complex tool so if you don't understand WMI and SNMP you will most likely not be able to get it to perform the way you want it to. In addition it is costly for small businesses if they plan to use it strictly as an RMM.

I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing!

It is a bit slow, and i would like to see the Dashboard inthe same function as the wall-chart.

I'm using the software to monitor and back up business servers across multiple clients. Other than an outage due to the removal of less secure SSL and TLS protocols from the servers I monitor, the software has been solid. In the case of the outage, support stuck with me for quite some time over multiple sessions to make sure the issue was resolved. TOP MARKS FOR SUPPORT!!

A wide array of sensors to monitor servers and workstations. A powerful dashboard provides a quick look at the state of systems being monitored. Integrated file and SQL backup and antivirus provides a one stop shop for protection and monitoring.

It can be challenging to resolve issues when they arise with the software, or underlying issues that affect the software. Given the complexity and nature of it, this can be expected to an extent.

SolarWinds in general is amazing. They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.

There is so much versatility with this. You can monitor so many things and automate responses.

It can be information overload, but that is not their fault. I was new to IT and didn't know what half of it did. Now, I think I would be able to process the information better and utilize it more.

Ease of use and the support is awesome, the software is a breeze to use for daily duties in our IT department.

Nothing to say bad about this software or the people who support it. Has been a pleasure to use this program.

My customers like the fact that their systems are being patched weekly and the document backups have saved us multiple times.

The remote access has been the most Useful

having to type my password multiple times

This Software does all of the heavy lifting and will save you time and money from managing your network the manual way

This software does everything that I ask of it.

Ease of mind knowing that my network is being monitored 24/7.

As you can probably tell from my last few reviews, my work is a Solarwinds shop. We use a large portion of their modules and get the full benefit from doing so. This module is no different - it gives you up to date breach alerts as well as a host of other options to keep your network monitored and healthy.

You can argue that this module is not 100% needed. If you already use NPM, then you can probably skip this and just stick with your firewalls and other, cheaper, monitoring systems.

Easier to track and diagnose switch errors by monitoring the errors received, transmitted and even those discarded

Probably a more detailed information on the ports detail so it could be easier to troubleshoot the issues.

remote support, patch management, antivirus management

I love the remote support, the file transfer, the chat feature, the scripting tools, and being able to get checks cleared from the software without using a remote session

I don't like its Mac integration, it seems broken. I also don't like the fact that it doesn't tie into Kaseya BMS at all.

SolarWinds RMM is great for automating your IT Services. I use it for automating patch management, virus scans, and scheduled tasks.

It often takes a while for an action to take place. For example, if I initiate a reboot on a computer from the RMM platform, it could take as long as 15 minutes before it actually reboots the computer.

-Fácil de usar

-Backup Tools are expensive

Great software, we implement it for all our contracted customers and use it on a daily basis. :)

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.

Little things like not beeing able to backup an SQL server on a normal pc, you'd need a server installation for that. and then also pay the price of the server. Also, the RMM console is a bit slow at times.

I am able to keep the clients I have engaged and continue to service them with other IT needs. It works great for improving the client's performance and increasing my bottom line.

I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.

I would like the software to have an option for the client to cancel a reboot of their machine.

The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

Veja acima

After major knee injury, I was able to maintain personal, inventory food cost and operational; issues assisting the owners to resolve and correct issues in a proactive way. Great product!

It works great but it is determined for me to update it... it works good like it is

The software does exactly what the sales team say.

None really. Issues are with post sales team have them set up your accounting correctly the first time.

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

Overall it has been good. It has allowed me to remote into computers and servers and correct issues with no problems. Only if the agent eats up a lot of CPU and memory will you have an issue with slowness.

Easy to get setup. Install the windows agent on a computer or Server and then add a discovery job to find that device. Can also be used for cell phones, printers and any network device you need to monitor. Allows multiple options form Take Control to Remote Desktop, Java web control.

Can sometimes be flaky. The biggest problem is that the agent can really take over CPU and memory. Sometimes to the point of making the device you are remoted into really slow. Tried everything suggested on SolarWinds website to mitigate this to no avail. Location tracking for cell phones is also buggy. Soem phones report location correctly, others will not report at all, so if soemone loses a phone, good luck trying to find it. Good thing for Google tracking.

We've been using this dashboard for a long time and it does everything light solid antivirus for my residential clients up to medium scale commercial asset tracking and maintenance operations.

The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice. I use it to manage nearly a thousand workstations and have used it since it was called "hound dog RMM"

several parts have a fair amount of hassle to set up and administer, notably the antivirus installation and patch management. Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency. I'd like to be able to say something like "if the backup is one day out of date, mark it yellow, 2 days mark red" or something like that.

Monitors many items on a company's computer network, allows for remote access, antivirus monitoring and reporting, control over when updates are installed, can schedule reboots for off hours.

The main application needs to be installed onsite. There is some delay when a computer is restarted for the portal to show that is online.

We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.

This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant.

I have to say I cannot think of anything that I like the least.

We primarily use SloarWinds RMM to manage the computers of our clients so they don't have to worry about those things.

SolarWinds RMM does a decent enough job connecting to remote computers and allowing us to see what is going on with every computer.

What I like least about SolarWinds RMM is that there is a consistent request to update the remote software on my computer. It seems that at least once a day this is happening, often breaking my workflow in the process.

I think SolarWinds is a good company and probably a great fit for many companies.

Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me. The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.

After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users. Also, the pricing model for the backup was no longer competitive in my environment.

Muito positivo

This is an incredibly powerful tool that has made massive improvements in management and efficiency for my team

A bit glitchy at times especially with Patch Management.

Overall, a great tool and efficient access across our network.

Solarwinds RMM is a great tool to use to manage and remote into user machines remotely.

It can alter the display when remoting in, making it a bit difficult to see clearly.

Back Up & recovery Remote Support Path mgmnt Security

Teh functinallity , reports and easy to set up and use , multiplatform is one of the best features

Does not have a help desk & ticketing support dashboard integrated by SolarWinds MSP on 15/11/2019 Thanks for your feedback! A reminder that SolarWinds RMM and MSP Manager integrate seamlessly to create a one-stop shop for remote monitoring and maintenance to ticketing, reporting, and billing. This makes it simple to create and manage tickets from the dashboard, remote directly into a device from a ticket, create workflow rules and more. It's a big time-saver for busy techs. Feel free to reach out if you would like more information!

I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.

We use this product all the time to monitor our customer's systems. The alerts and checks are the main features I use. It has helped us in many situations prevent many disasters.

-easy to monitor

I don't have any issues with this product

This platforms allows me to manage about 50 customers with more than 20 servers and 100 desktops from one single location. Thanks to the remote access feature, I can solve more than 80% of my customer problems without having to go onsite.

Complete solution: rich monitoring features including SW updates management and backups

Nada realmente!

Managed services, able to take control of computers and to keep an eye on important functionality.

Not expensive. Pay per use. Easy to use. Works well.

Some features like chat with the user have still not been built in. Patch management seems to fail on patches some times.

I am very pleased to be able to see all of my devices in a single pane.

Everything is visible at a glance, icons make it easy to what needs to be updated, what to reboot, and what needs further attention

Setup of new devices can be a little cumbersome, but it can be done.

Scheduled automated reboots, seeing issues before they become major problems.

It's easy to use and deploy and is packed with functionality.

Nothing that comes to mind at the moment - I'm satisfied with it.

Our IT unit was in disarray when I took over and Solarwinds helped us get control of all aspects of systems management. From monitoring servers to patching workstations and protecting our users from CTD's. And on top of it all... inventory. We now know where all our assets are and who is using them.

Above all, this software gives you the tools you need to run an IT department. Patch management, Managed AV, Web filtering, Risk Intel etc..

There isnt much. If I had to gripe on something I would say the UI and UX could use a facelift/makeover. Hover menus, cleaner look. But this is just to pick something.

See in real time what happening and remote in to reslove.

one place does it all one console, anti virus pacing.

finding what i what when i am in a hurry do not know how you, can get around that.

Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues.

Price can be somewhat of a challenge.

I am about to file a lawsuit with this company because they gave me a free trial but now claim I owe them a few hundred dollars even though I never used their services but have failed to provide me any documentation proving their claim but are refusing to refund my nonexistent account.

Its a good idea for a platform that allows an MSN to operate in a competitive sense.

The customer support is abysmal and they will charge you for talking to them.

Solarwinds was one of my stops on the way to the perfect RMM system. After trialing a number of them for months, I learned there is no perfect RMM. Each one has different strengths and weaknesses. Solarwinds RMM is strong on usability, integration, and pricing. They were, when I trialed it over a year ago, weak on patching and to a lesser degree, automation.

The trial period is a full 30 days. The sales and support teams are available to help with setup questions and problems during that time. My experience with sales was overall positive - they were not pushy. The product is cloud hosted, no option for self-hosting (they offer another RMM that can be.) The monitoring agent is unobtrusive on the target PCs. It's possible to remotely manage most of what you need to manage on a workplace PC. They offer integrated AV which is a must for MSPs. A documents-only backup is also available, although for full system backups you will need to use theirs or another add-on backup application.

Running tasks and scripts is anything but real time. You might wait hours to learn if a script had run or not, or what the output was. Patch management gave the appearance of being complete and granular, but again, for me, confidence in the actual state of systems was not there, needed lots of double checking. AV and backup were reliable.

What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

Tons of tools and capabilities to keep your clients and sites managed without their attention or knowledge.

Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

- The importance of automation reflects very solid characteristics to be taken into account.

- We have detected that sometimes the notification of the emails does not arrive.

Single platform for managing windows updates, helpdesk, remote support, and monitoring. I really like the ability to run custom scripts, and scripts in reaction to issues identified. This saves us time and money and helps us stay ahead of the competition.

We often get false email alerts for failed checks sent to our helpdesk, which can cause a nuisance.

Monitoring made easy.

I have used Solarwinds RMM for 3 1/2 years, the program has changed hands many times. I like the integration with teamviewer, makes monitoring workstations and servers extremely easily. I don't think I could manage customers without RMM.

Support isn't the best, not timely and often you do not get the solution you are looking for, they need to clean up and update their online guides.

This software helped us reduce the time needed to manage and confirm our customers backups and be more proactive for our clients.

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.