Logmein has many great features for remote support. File transfer is a nice bonus and has saved me in sticky situations.

The software can be a little confusing to set up. However, once it is up and running I have very little worries with it.

Functional, convenient, easy to use.

It is relatively easy to login and there is not a ton of lag, which is great. I do not notice it pulling a ton of CPU, either. I like that I am able to login to another computer at another location and pull whatever I need without having to travel from building to building.

Unfortunately I have to download the LogMeIn client everytime I want to use it, so I limit my logins and build up a few requests before I login and complete multiple ones at a time just because of the effort it takes to login. The view of the remote computer is also a bit odd. You cannot make it large enough to look normal without obscuring some of the screen, and the font is a tad fuzzy.

quickly login and solve problems from anywhere

no qualms, does what it's supposed to quick and effectively

I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient.

I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there.

Once you get LogMeIn properly set up and configured, it essentially runs itself. The small bits of time and keystrokes it saves add up.

When LogMeIn isn't running smoothly -- particularly when WiFi is shaky -- it can be a pain to calibrate and get working again.

Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it.

Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein. Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

Great solution for remote management and help desk software for enterprise PC support.

Connection can be slow at times, and doesn't play well with ultra wide monitors.

LogMeIn Pro is an amazing tool which gives me access to my computer worldwide for both business and personal use. It is easy to set up and to explain to clients. Remote access is essential, downtime has been eliminated and information that can become crucial to a meeting is accessible in a few clicks. With LogMeIn Pro I am accessible to my clients on the other side of the world without ever needing to leave my home. A trusted reliable program I would recommend to anyone.

LogMeIn Pro works on any system. The software is reliable, we haven't had any real issues that weren't handled immediately which eliminates frustration. I have been able to access my desktop worldwide without any issue in the past seven years.

The cost is definitely a drawback. Mac to PC can sometimes be a bit frustrating too.

This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.

Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.

I have used this software from past 10 years and the best tool to access remote PC's. I am using this to connect my work PC from home and it is the best tool to download huge files from one PC to another.

It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.

Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.

This software has worked really well. I work from home often and also while traveling. It’s a very good and dependable software.

Ease of use. You can stay logged on. Normally no problems. Very rarely disconnects.

I had to buy a bigger laptop because seeing the screen became problematic.

I actually love logmeinpro. It is just so easy and it logs me in within minutes.

This software is just so easy to use. I can be sitting at my home computer and sign in at logmeinpro and I am in my computer at the office in no time. It is as if I am actually sitting there. It is fast and easy to manipulate.

I am not sure if it is something I do wrong, but when I sign in to logmein and it sends me to my computer at the office, it scrambles all of my icons I had in order on my desk. This creates me to having to look for the icons that I actually need to get into.

Love this software. Log onto my clients PC to show them things and troubleshoot problems they are having without having to have them search for things over the phone. This works great for software support specialist. Spent many years being frustrated on the phone with clients when asking them what they see on their screen, now I can see what they see.

Nothing that I do not like about this software. It is awesome.

Love that's its easy to use and very intuitive. Can create groups and add computers to each group. Keeps things organized. Able to create an account for user to access their own workstation with only access to their computer. Ability to send links for download.

It's more expensive than it used to be. Had to move away from the cost trippled.

The software is great. It is fast, works well, and had a lot of extra features. It is one of the few remote software's that allows you to interact with the UAT prompt, which is really important. I would still be using it today if they hadn't gone up significantly on their prices.

The speed and features of the software in most cases.

The pricing model and recent cost increases.

This product has been a life saver when my stores are having issues that need to be fixed right away. I live about 30 minutes away and I can't have customers waiting for me to get there to purchase items.

I really like using LogMeIn Pro to access my work computers from home when my stores are having problems they can't explain over the phone.

The only cons I would say about this product is that sometimes it would take a little longer to connect that I would like.

Overall experience was good, there were occasional issues with getting disconnected. Due to pricing we no longer use this software

On the past this was an inexpensive "go to" product. As remote connect/control has become more main stream, I feel that LogMeIn Pro has priced themselves out of the market for many users

The Price is the main factor, but occasional connection issues comes in a close second.

I used LogMeIn whenever I was out of town and need to edit a file that isn't saved to a server.

LogMeIn Pro gives you the option of logging into your computer remotely from a different computer. So useful when you're in a pinch to operate a different computer.

It got very expensive. It's fine if you can get your company to cover the high annual fee but I wasn't using it very often so it wasn't cost effective.

Great software, but we cancelled our subscription after the price hikes. We don't use it anymore because it's simply too expensive for what you get.

The feature set and functionality is really good. It's good at what it does.

Price. It's just insanely expensive for what you get. There are a handful of alternatives at a much smaller price point.

Logmein really is a great tool for remote administration. I never had a problem while using it and it performed great. If you have the budget for it, I would highly recommend it.

FÁCIL DE USAR

The price got too high for me when they went professional.

Overall better than most other remote connection software. Easy enough to use and deploy. Stores passwords to make logins much simpler.

Personally prefer it only on server environment. Limited to 1 user being connected at a time. Can be difficult when adding profiles from other administrators.

LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price.

LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Overall it is a decent product and price is right for small licenses needed. It would be better if it can re-offer free version for personal use

I have used LogMeIn for personal use since Free version still exist. I have switched to Teamviewer for personal use when it no longer free but still have use the Pro version for business use

unlike Teamviewer, it does not offer any free version at all for personal use

The ease of ability for remote users to log in and utilize a desktop is phenomenal

There is really no key function to notify the computer that is being remotely access to let them know that someone else is currently on the computer. This gets a little frustrating when lengthy IT sessions come into play where the user may not be as technically savvy or understand that something is still in process even if they don't see the mouse moving.

The ability to login to a desktop from another device. You can even log in from your phone or iPad.

It seemed expensive for what we used it for. We went pro primarily to be able to print on a local printer rather than the printer associated with the desktop. Ultimately it was too expensive for us. The main downfall was you have to call to cancel and that phone call was a disaster. It was rather unprofessional (not in terms of being rude, but in terms of professionalism). When I called there was a good 5-10 seconds before anyone answered. A 2-minute hold lasted 15 minutes and then no one ever came back on the line. It was my only customer service experience with them and it was not good.

For someone who is not very tech-savvy, both I and my IT guys love this!

Instead of spending hours on the phone trying to explain to IT what I'm looking at, I get to just sit back and watch them go! So great being able to let them into my computer when I need help.

Not that this is necessarily a logmein fault, but i always have to remember to not let my computer go to sleep while someone is working on it. If I do, then they can't remote in anymore.

I liked the flexibility and freedom that I get from having the LogMeIn software on my computer. I can leave the office and access my entire desktop computer right from my laptop at home. Having this software gives me confidence that I can leave to go to a doctor's appointment or start the day from home without worrying about taking the extra step to save files to an external drive.

I would give LogMeIn a 5 out of 10 when it comes to being a user-friendly software program. I did not find this one to be intuitive or easy to navigate - especially in the beginning stages where I was getting the hang of the app. Another downside for me is the lag time delays and very slow download speed whenever I access a Microsoft office suite file.

I set all my clients up with this if they want a reliable, easy to use remote desktop software. The app for iPad is super intuitive and it makes for a great travel. Remote sound and printer are very good features.

This is a great and stable user friendly application. Great for small businesses because of the reliable iPad app, which lets you log in with ease anywhere you go linking you back to your computer and files on the go. This programme for remote desktop has long been a favourite of my clients purely for the ease of use. Remote device printing is a great feature this does natively very well.

Latest versions are not always mac compatible for the native application, but you can always use a stripped down HTML browser based remote desktop. Secondly passing keyboard shortcuts through remote desktop can always be temperamental, many times it has worked, but on occasion CTRL + A, for instance hasn't worked.

I started using LogMeIn when it was a free. That was a long time ago. When they started charging base on user, I opted for the PRO account. It helped me support remote sites, servers, and user support. The app and services was VERY reliable and easy to use.

With the different product options, it was confusing for the user at times. I understand charging the customers based on different needs. Price per user can be pricey for large organizations.

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

I had some medical issues this past year to led to my being out of the office for a number of weeks and Logmein made it possible for me to keep up with my work load from home. I also spend a few weeks in Europe and was able to login to work and take care of payroll which of course made our employees happy.

LogMeIn Pro gives me the ability to log into my work computer remotely from where ever I am and even allows me to access computers in other parts of the building without having to move offices.

Not really the software's fault but obviously the function is dependent of the speed and stability of the internet connection you have.

Logmein Pro comes with good suite of features that makes remote support a breeze.

The remote agents can become corrupt and stop functioning.

LogMein Pro allows me to work remotely whenever I need to and also helps me keep up with my workload since I can access my work PC at any time.

This product allows me to work from home and check my work PC whenever I need to. The program is easy to use and fairly intuitive.

The only downside is that I need to always leave my PC on as this is run from my PC and not run through the server.

I have never had any problems with this software. Great customer service, excellent price, convenient features, and easy-to-use interface. My experience with LogMeIn Pro has been a joy. My dental office uses this software to allow our IT company allow access to all 14 of our computers. I use this personally to be able to remotely log into my computer when I'm away. LogMeIn Pro is the finest remote access software.

Everything. There are no flaws with this software. It is extremely easy to use and is so convenient. The features are great, from allowing me to access my computer from afar or access other people's computers to assist them.

I have no complaints with this software.

This is a great software to connect and manage remote connections. You can create and manage users and give them access to selected computers all from a simple to use portal. Connection quality is always top notch and packages are very flexible.

The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.

I loved it until the price became too prohibitive to continue using it.

I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.

After they hiked up their prices, we switched to a cheaper alternative.

LogMeIn has been a great tool to be able to access my computer remotely

LogMeIn allows for me to access any computer at any time. This is a very beneficial program, especially if you are traveling often.

sometimes the program can be a bit laggy at any given time. Not sure if it has to do with internet connection or the program itself

- The transfer of files is carried out quickly between the teams.

- It is not compatible for all versions of operating systems, it has forced us to make changes to the equipment.

Accessibility wherever you are. No longer need to be onsite to get the job done. Perfect for working while on the road, or in meetings.

Access to office programs and databases while offsite. Ability to tap into resources wherever needed, without having to physically be in the office.

The login process can be somewhat tedious. Although it's set up for security, I'm sure, the multiple step login process can take more time than desired.

Customer Satisfaction from my clients = repeat business = more money!

I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

When you manage several computers and servers you can do everything remotely and get things going fast.

Logmein pro is one of the most amazing products I have ever tested and used.

During my time using this software I had no issues and it was seamless and fast, just didn't appreciate the significant price increase when other competitors were providing similar service at a lower price point. Sorry.

Was great with fast connection, seamless operation, rich features including file sharing, drag and drop etc...

Price: increased quite a lot, used it for several years but because of cost, we had to switch to another competitor.

Overall it is a good product and makes working outside of the office easier.

It is very easy to login and use at any time of the day. I have not had any issues with LogMeIn.

Depending on what I am working on, the view on the screen is smaller than my regular computer screen. Then I have to adjust my viewing size.

Overall the software is very easy to use. I would like a little more flexibility in the pricing.

The ability to reach out and connect to customer machines from anywhere if a problem arises. We no longer have to send someone out for every little thing.

The pricing can get a bit expensive. It probably isn't bad for a large company maintaining a fleet of internal machines, but can be a tad expensive for a smaller company who wants the ability to occasionally connect to customer machines only if a problem arises.

For offsite company computers, this service has saved us a ton of time - effective and quick. Cheaper than travel, but still a little expensive.

LogMeIn has always been a fairly reliable way to solve IT issues for customers or any remote control needs. It's got a lot of capabilities and functions, if you're willing to pay for it.

There are a lot of different options for IT remote support out there, and from what I've experienced, LogMeIn has been on the more expensive side - especially considering the features on the service.

It is a great product and think everyone should have it in the IT world.

This program is very easy to use for my IT company to remote login and fix whatever issues my computer has.

I have not had any issues with the software to date. I don't have any negative comments to say about it.

I used it for over 3 years. In the last year they automatically gave me the Central version for 6 months with no fee. Then sent me a bill for a renewal for 3 x's what I paid the year before. I immediately shopped and got another program for 1/10 of the cost with all the features, bells and whistles.

The ability to access a computer remotely.

The price and the way they do business. Deceptive.

It helps us save time by logging into our clients computers remotely.

It helps us log in remotely to some of our clients computers and work on their accounting software without having the client send me over the large files.

The only con would be if you are working on a PC and the client has a Mac computer. Other than that, it has served its purpose.

LogMeIn was so east to use and always worked flawlessly

We used LogMeIn for years until they priced themselves right out of the market. It got far too expensive to keep using

I like being able to get remote connections from anywhere on almost any device. I use my cell phone to remote computers on the go

pricing could be better and we would still be using it today

We are a telecommunications company and often we need to remote onto people's computer to help them troubleshoot. We love logmein. Its so easy and its also amazing for accessing our own computers when we are working remotely.

We have not had any issues with this software.

i have used this software while on vacation because of time sensitive tasks that needed completing, I have used it in cases where I just couldn't get into the office because of bad weather. Business doesn't stop for anything and this software gives me the ability to work from any where.

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

this software is a efficent way to schedule time with your offsite IT tech to resolve computer glitches, malware, and maintenance issues rather than taking physical equipment into the store for repairs

allows offsite IT tech to remotely repair issues with my computer quickly

there is nothing to complain about with this software

LogMeIn was easy to set up on my regular and secondary computer, and was compatible across platforms. I was able to access my PC remotely from a Mac, with no lag time.

LogMeIn worked slightly better than free services like Chrome Remote Desktop, but not better enough for me to switch permanently. My remote desktop could be displayed on a secondary monitor, but since my monitor was larger than my real computer screen, I could not expand the display to fill the whole monitor.

1. Easy to search for computer names.

1. Cost is affordable but could be a tiny bit cheaper.

What I like about LogMeIn is the ability to save passwords. This makes it easier when logging into a server and you forget the Windows' User Profile credentials. You receive a little notification that tells you, you can login with the Saved Username/Password.

With LogMeIn, you do not have the ability to have multiple users log into the remote destination. This isn't necessarily a harsh CON, more of a minor inconvenience, because it's not often I'll need someone else to remote into the same destination as me.

It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment. The tools and options to make the remote support experience complete, is what i like the most on this app. It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated. Also, we could use more frequent updates to fix bugs and errors.

Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and lagging.

Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.

I have Logmein for IT support and I must admit that it works just fine

It would be ideal to for users to "have their say" before IT log into their pc. That being said, this feature may already be available.

We have this to manage remote hosts. Use it mostly as an authorized back door if something stops working. The software loads and works easily. We use it only for remote access, so don't care about the bells and whistles. It does have two factor authentication, which is great.

For what it is, I think it is expensive. And year after the year the price increases alot. (it is an annual subscription). As an MSP, there are cheaper ways to get remote access as a secondary measure. It is more the hassle and time switching away from it.

Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

HUGE time saver!

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Log Me In has allowed us to keep the IT folks on the ball when it comes to solving software and connectivity problems in the workplace. Make sure to purchase the software as the trial version runs out quickly.

Great Tool for your IT department to be able to fix problems in the network or computers on the fly.

Connections are sometimes unstable, while this could be latency issues or software, I do not know

Good reputation with my clients...they think I'm always available for them.

Access to clients computer from anywhere, including vacation spots if needed.

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.

Log me in is so easy to use. I like the fact you can help/view someone else's screen in the air of training from anywhere! Very easy/fast and secure!

Sometimes it runs a bit slow but not all the time! I don't think there are many cons to this product!!

the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

I really do not have a con to put here. I love the software and have used it for years and years successfully.

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

We are able to save time and money by diagnosing computer issues remotely rather than having to drive to their physical locations.

we can easily log in to our managers computers to fix issues without having to physically be at their location.

We have not encountered any issues so far with this software as log as the manager stays logged in and doesn't stop the program from running on their computer.

This product allows remote control, unlimited users on the account which is really helpful, 1 TB of storage which comes in handy, and multi-monitor display which we use all the time.

O único grande problema que tenho com este produto nem sequer é com o produto, é com o suporte ao cliente que auxilia sempre que surge um problema. Ser escalado para diferentes níveis de suporte até conseguir encontrar a pessoa que pode realmente ajudá-lo.

Reduced downtime, increased work flexibility, productivity

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

More efficient work environment. Less travel.

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

It is the perfect fit for customer support, especially across different operating systems.

As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products. LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

LogMeIn Pro is very easy to use and provides a great alternative to connecting remotely to computers without having to use Remote Desktop connection. Ability to transfer files, see diagnostics, etc. on the connecting computer is also a bonus.

Conveniência