The support we get from the re-seller is poor and unresponsive

It has a great rental module that helps us with our core business

The software is expensive and you need to buy extra modules to do basic business functions.

makes it easy for operations staff to enter jobs good options for adding job history notes, also keeps arecord of who enters them.

when you run a search but arent specific in your criteria it can lock up for several minutes while the search is complete.

History of works orders is a huge benefit

Being able to look up plant items and view the works orders completed on this plant item, who completed them and the works order history notes are very useful for fault finding. aslo having a spares list for plant items is great when ordering new spare parts

a lot of the time pronto is not very intuiative, you have to use it often to know your way around it, like printing a works order is not a simple "press print" you have to make a report then view the report and then you can print it.

We changed from Amwin to Pronto as the company got bigger, it was a big ajustment at first but now seems to function very well for the office as well as the warehouse

If you have the idea and the money, you can add and remove functions to suit your business

There are limits on some things you can do. Some of the functions take longer to do. eg. reprinting an invoice takes more steps than just pressing "send"