Fiix was very easy to implement and is extremely easy to use. We used the customer support hot line often in the early stages of implementation and found it to be very helpful.

The ease of implementation. It only took a few weeks once we accumulated all of the necessary data.

The licensing structure. We would like as many people as possible to use the software but we must limit the users due to high cost of user licenses.

Ease of use, Customer service, reports, etc. In fact the CMMS is really simple and efficient. I've been SAP PM Key user for 8+ years before using Fiix and almost everything you need for maintenance management is really at hand. The software's inherent customization is impresive.

Integration with ERP, I don't know if that is possible, sometimes and ins some parts of the software the translation is not very accurate, or hasn't been translated at all and as I'm in Chile our technicians aren't fluent in English and that can create certain confusion

We have been using the software for a few years now. Prior to using MA CMMS we had a paper based system. Our business had grown to the point it was no longer possible to sufficiently manage the workflow manually. In looking for solutions we found MA CMMS. After a test drive of the system, we were very pleased with the functionality it offered and its ease of use. The system allows us to better manage our resouces . We can track inventory within the system which assist us in the billing process. There are several adhoc reports that provide useful information that we find helpful in doing predicative maintenance of systems we maintain. And it also provides data that is useful in system operation. And on top of that, it was very affordable compared to any other option we looked at. We are very pleased with the product and the customer service they offer. We look forward to a long working relationship with MA.

Ability to track parts used; assist in balancing work load among staff members; notification of status changes; reports

I find the mobile app a little confusing; may have too many comments fields. User sometimes is not sure where to put comments - doesn't appear to line up with online system.

It has helped our shop stay on top of jobs and allowed us to export WO's to management so they can chose the priority of what they would like jobs done in.

Ease of use. It is quite easy to learn how to use. Many useful features learning to use more all the time.

It is glitchy, I have to reload the program quite often because buttons disappear. The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001.

We have used Fiix to track work orders and preventative maintenance, both of which were never tracked in the past. Now we use Fiix to store reports and PM "paperwork" to be pulled up later if needed.

The thing that got us into this software was the price at first. Then when we started to really dig in and use it, we fell in love with it. The training videos help a great deal, but the software is very user friendly as well.

There isn't too much that I don't like about it. I would like to see more user improvement for the mobile app. I use the app when I am out completing work orders and would like to be able to control or manipulate the app the way I like to use it. Also, the reports keep changing and the basic level doesn't allow for changes to reports.

N / D

Very well structured. It is great for organizing assets. Since we have various restaurant locations, thanks to this software, we have been able to keep an inventory for all equipment both in our restaurants and as well as in our company warehouse.

It's a little tricky for new users to learn to create assets/locations, if more direct directions could be provided, this would definitely fix the issue.

IN GENERAL THE FIIX IS A VERY GOOD TOOL FOR THE TYPE OF WORK THAT WE MAKE

IT IS A VERY VERSATILE PLATFORM THAT ALLOWS ME TO ORGANIZE AND GIVE FOLLOWING EFFECTIVELY TO EVERYTHING RELATED TO MY WORK

THE ONLY INCONVENIENCE I HAVE HAD IS ABOUT THE CREATION OF REPORTS

The price its impossible to defeat, and its has many other features like Custom Reports, and WO Filters.

Its very easy to use and develop new PM and CM, Scheduled and On the Go Maintenance Work Orders, includes Logistics handling, and Work zones geographical set up.

The rollover values on some Counters still requires some work, in order to relate to a customer value NOT previously in the set up.

I have gained knowledge in terms of proper monitoring of an asset in which my company benefits. Innovation on the system of maintenance it is a big help for us in many terms such, inventory, repairs, life span of equipment, even certificate also monitored in the software. The big impact to us is we lessen the downtimes especially in the operations. And the equipment schedule PMS the system will remind the team for the due and classification of the particular repair to be executed. We are very pleased know a days even we have not perfectly or 100% utilized the features of the software but we appreciate the development in our operations, manpower skills and coordination. For me overall I am very lucky that I am using or my company subscribe this software.

My experience I like most in software is that it's very systematic and detailed especially on our assets. Maintenance rely on the system at the present even minor problem already assess by the team and encoded to the system for future use/traceability. And there are updates we received or inputs from the software for upgrades and improvement for the team.

Honestly not all features in the system we are using as of the moment, the team focussed only in the maintenance side on the available data in which necessary to our operation. All assets of the company were already encoded in the system and monitored thru the software. There are occasions or times that all our data lost in the system we do not know what's the reasons, maybe once a month since we used the software. But, back in our mind maybe a connection failure or maintenance service in the system because after a day all data's are available, we will experience these during a week before month end in which during our kpi's in the department. This is least like for me.

Fiix CMMS software helps Bariq a lot in the following :

In my opinion, the most powerful points in the software:

The most annoying points:

Very customizable, works for almost anything we come up with to use it for.

I sometimes have to go back and re-setup something that I had the way I wanted it.

We've been using MA CMMS for over a year and the transformation has be great for productivity and overall work management from general maintenance to project management. Since we didn't have any system in place beforehand, there was a lot of work that needed to be done in order to build our CMMS. Out of the box, MA CMMS is ready to go, but your organization isn't, so that's where the real work of adding all of your assets, staff and maintenance schedules goes into it. Once that's done it's very easy for all of my team to use and update as they go along. I then get notified whenever any work order is completed, or if there are any pending issues which need to be looked at. The features in MA CMMS are great because they are flexible, although we do some facility management, our main area is in Broadcast Engineering and MA CMMS easily adapts to our specific field with options for various customizations. I would highly recommend to any organization that needs a CMMS or wants to shift to an easy cloud-based solution like this one.

Easy to use, ready to go "out of the box"

The mobile app needs improvement

The best maintenance software what I ever seen (out of 4 or 5), only negative point, slightly difficult and takes for a while to get used to it. Therefore our management have no idea what it is capable (lot more than what we use it for so far). So I have to spend a fair bit of time to explain things over and over again. Also the mobile applications has inconsistency, which means we have to choose our portable devices very carefully.

Lots of feature, most of pretty useful. Adoptable and works in "pieces" , works well in a small organisation as ours.

Takes time to get used to it, different features on different mobile platforms.

I like Fiix. It is a great program and I defiantly recommend it to others. Customer service is easy to deal with. I have never had an real issue with the program at all. Works very well.

I like the history it keeps. I can always look back, even if it is a ticket that has been closed.

Inventory sheets. I have them set up better to count, but it still not exactly what you need for a parts room.

Easy and fast management of the daily tasks of a very busy Maintenance Department.

The application is very intuitive, easy to learn and easy to use. The application is very fast; creating a work order takes 15 seconds or less. Even when adding documents to a work order, (such as schematics, drawings or guidebooks), the application is fast and works very well in Mobile.

It is not free? Seriously, I do not have any complaints so far, nor have I run into something I cannot do. Time will tell.

Routine maintenance automation, equipment warranty management, Assets register easy accessibility, Statutory maintenance management, everyone in the organization can report defects, Reports are auto generated, Audit log also helps to track every transactions that occurred on the system.

Limitless asset maintenance programs can be loaded onto the software.

Batch work order functionality need to be enhanced for user to have choice on what need to be displayed e.g. Estimated hours

Fiix is helping me to know the assets that we have, those that are due for service, it also helps when it come to stores replenishment knowing what is needed to be replaced, how many items are remaining. The other thing is tracking artisan performance, how the artisan performs is also captured by during when job cards are printed and distributed.

Fiix is the a practical and well organised software. There are so many features i like about fiix, but the most important feature that i like is how the software make the record of all the jobs that have to be done, create reports for the same jobs and provide the time frame to monitor efficiency.

One thing have observed, the software does not present the common known sections such as electrical, civil, mechanical, etc. So i find it some how time wasting to search for jobs that are specifically for electrical or mechanical

This tool is essential when it comes to our core business support and we are using it in different areas.

Fácil de usar.

Helpdesk features need improvement.

Working with Fiix has been great. I looked at many other CMMS companies before settling on Fiix. They had the best of everything and had a pay as you grow setup. This allowed us to implement small and grow as we did.

The variety of uses. It started out for maintenance, now works for many other facets of our business. It helps us streamline our processes on many levels.

The app needs to be configurable like the browser version.

Business problems that Fiix helps me with is scheduling, reporting and filing. Fiix is the extra person on my team and saves having to hire that body that may be sick or on vacation when you need them the most, Fiix is always there.

I most like the scheduling that it provides me. I have set up all of my critical tasks each month and no matter how busy or hectic a day is Fiix will remind me I have a task that needs addressing.

The set up, but you will have that with any software, this being the second property I have used this on what I learned on the first that I used for 4 years made this property much easier.

We will not miss anything important that we have entered in scheduled services. History of repairs PM and readings, Logging readings for service reminders.

Its detailed structure tying all task parts etc together.

Trying to delete something like an asset but it has things associated. When I'm sure I want to delete something, would like the option to delete all associated with that item.

Utilizing the maintenance software to designate assets, setup PMs, submit work requests, create work orders, and analyze maintenance encompasses our use. I have found the software most useful to get the repair request information to the right folks. Being able to have work request alerts go to multiple emails advises many of impending repairs. Features such as the scan code, which works well with smart phones, enables the work orders to be quickly found and the asset verified. We have not even scratched the surface of the power available in this software!

Ease of use, basic up to elaborate use depending on your needs.

I will need more time to explore and learn the use of features before commenting on shortcomings.

Ease of use. Bang for your buck = Functionality.

Lack of customization. Need to top tier access to be able to customize. Not been able of capturing digital signature.

FIIX has helped me to keep track of Asset Register, Maintenance Record and manage my buffer stores spare parts inventory. This has led to Asset Reliability improvements for our Business.

It is user friendly in work order process cycle , Planned Maintenance setup and Stores spare part management

Building of customised report is not so easy

We've been using Maintenance Assistant for a number of years now, and I am very pleased with how it has been integrated with the smart device explosion that is currently going on.

The ability to track all facets of a piece of equipment. From parts inventory, to hours needed for a certain task/repair.

hard to say, it just works....

Regular preventive maintenance is what has given us 100% up time over the past 12 months. Fiix (formerly Maintenance Assistant) is key to ensuring all preventive maintenance tasks are performed regularly.

Great value for the money. Cloud based so there are no hardware expenses. iPhone and Android applications make clearing work orders easy. Very reliable - it's never not worked. We use the product to create preventive maintenance work orders to ensure the reliability of the city public safety radio system. The facilities include AC units, UPSs, and various types of RF equipment that need to be regularly inspected or tested. It's the perfect product for this purpose.

It can be a bit complicated - some of which is simply due to it being browser/cloud based rather than a stand-alone application.

We have used the system for a little over 2 years. The system is in English and not a Nordic language and that is an obstacle for us. We would prefer Danish or Norwegian.

The reminders, makes it easy to get the maintenance done :)

It is only in English - you can't use Windowsbased mobilphones with Fiix

Have not failed an internal or external audit since it was installed.

Being able to track how many times an asset needs repairing

Not being able to change the dashboard colours

Asset tracking was the biggest advantage to me using Fiix.

Fiix seems to be a great tool for asset tracking, repair and maintenance tracking. It gives you reminders for services that have a schedule. I liked the program, but,,,,,, read below in the cons!

I started out like wild fire when we were given Fiix to use. As a 2 man operation, I felt this would be a great tracking tool for our scout camp. Needless to say Fiix is VERY time consuming for entering in all your assets and information. At the end of the first year I pushed for a second year to try to make it work. Our administrative staff wanted every work order entered to track our jobs and repairs. That is when I realized, as a 2 man operation, I was spending more time on the computer in the office, entering work orders and information than I was actually doing on the repairs. Fiix would be a great tool for a larger company with more than 5 employees, and a must is to have one person that their job is to input work orders and keep the system updated. It just took to much time from my schedule, especially for 10 minute jobs. It took longer to input and clear the job, then to just do it. I quit using Fiix about 4 months into our second year. Lots of time lost entering in the information sadly!

Previously we used Microsoft outlooks calendar feature to organize our maintenance scheduling. This has greatly improved our planning capabilities.

Fiix is very user friendly. All the tools you need are at the touch of your fingers for a very reasonable price!

There is always room for improvement. Fiix should implement the ability to associate a work order with more then one asset. I would say that it would be even more beneficial to add a specific asset to a labor task. I think this functionality has been overlooked, often a work order pertains to more then one specific piece of equipment. For example; if I have a monthly filter check on my electrical cabinets I currently only have the ability to select one cabinet as an asset instead of all the specific cabinets that require work. This is something that can be worked around, however the work order is only associated with the one asset. The work history is then lost for the other cabinets. For companies that require documentation for ISO certifications/audits this can create issues depending on the work performed. It is unreasonable to have a work order for each menial task just for record keeping sake.

Overall experience has been great.

The software is easy to use, maintain and expand in as necessary. Preventive Maintenance schedules can be nested and allow for minimal work orders produced on overlapping PM.

the only con i have is the software hangs up and you have t reload the page. Work around has been to set the page to automatically reload every 10 minutes. Also work order request fields need to be made mandatory so a work order can not be submitted unless they are filled in. Make this feature selectable.

I was able to organize all the manufacturing plant equipment and daily work and PM’s quickly and efficiently.

I like just about everything about Fiix.

Not much. I cannot think of anything I dislike about Fiix.

The ability to track and communicate quickly and easily about Work Orders, PM's, and Projects has made this software our go to for all of our daily Maintenance needs.

Loading in some of our information was difficult because we tracked everything on paper before we switched over to this platform. Once all of the hard entry work was done, we have enjoyed it tremendously.

The QR codes and the ability to print them is a useful tool in quickly identifying specific company assets. You eliminate having to read the extensive list of assets to select the one you need. you just scan the code on that asset and get immediate feedback for it. I also like the reporting feature. It already has canned reports that are useful tracking work order suggestions, request and completions. This is helpful for streamlining your general maintenance process.

There needs to be a feature that will let you print multiple duplicates of QR labels at a single printing.

Got very into the system uploading hundreds of tools from scratch. Took a while to upload but easy to save and go.

I like the interface and category organization. I like the upload capability of photos and ease of transfer between locations as well as turn on / hold and switch off. Great way to collect data in one place.

Some menus and tabs look the same so can be confusing to know what document you are in or what it will effect. Each page is identical which is a blessing and a curse. There wasn't a group correct function if you forgot a step and needed to go back to each item to create new work orders.

My experience has been great. I have a good Handle on my inventory. I’m doing more preventative maintenance which in turn is decreasing my corrective maintenance.

It’s cloud based so it can be used anywhere. Very useful and lots of information can be obtained the longer it is used.

For being a first time user 3 years ago, I wished that I had done the training first. I decide to wing it and learn as I went. I feel I picked up the layout good but I made some mistakes and deleting them now requires help from technical support. Still might do the training.

For equipment, information is a click away, if its what HP motor you have, nameplate pictures, serial numbers, model numbers, it is all a one click away from desk or phone.

Easy!!!!, love the tab feature, easy to navigate, reports are great, drop and drag is great!!

I really don't have any cons about this software.

Keeping on track with servicing, this program has helped an incredible amount.

I enjoy the potential of this program and what its designed to do. Its fairly easy to use and very user friendly.

I think this program could be much better if it gave an easier way to log hours among multiple employees who are running fleet equipment. It also would be better if i had the ability to edit/modify details a little easier such as incorrect meter readings that once have been input cannot be adjusted or deleted without completely removing the unit from the system.

Gradually getting away from individual databases and "personal" information stores.

Once all users are onboard with all sections it does become a "single source of truth" for all equipment within a business. Easy import of existing databases, easy to move assets between sites and have all relevant data follow the asset.

1.Limitations and complexity of the reporting module. example:- I want to create a report that lists run times, power generated, and fuel usage for our generating plant but this does not appear to be possible. 2. Some important data does not automatically populate between sections. example:- We have compound equipment made up of multiple assemblies (Think, television camera, with a teleprompter, mounted on a pan and tilt head, all on top of a robotic pedestal) if a work order is created for the pedestal (which is "part of" the complete camera) and we look at the history of the complete camera, the pedestal work order doesn't appear. 3. No multi-site project capabilities without "tricking" the system by transferring assets between sites.

It's been great. I would recommend this software to any maintenance team looking to increase productivity.

It was very easy to setup. The ability to create and upload CSV files to get things going made setup a breeze. I love that we have the app anywhere we need it for all types of users (Android, iOS, Web)

I don't think I have any complaints. The support team is always super helpful. The app just works like it should.

Easy to use and simple to set up , can generate work orders quickly without having to go through too many fields . Easy to schedule PM's and simple to create task lists and assign , also easy to complete and close.

I haven't really found anything that I dislike and I have worked with several other CMMS systems.

After initial period of getting used to it, it's been a great tool, and it has improved over the years.

High customization makes it very versatile.

I do wish there was a desktop version or some way to have the responsiveness be extra fast. When filling out a week's worth of daily work orders, amounting to dozens, I would love for the software to be able to work as fast as can input the info - the click-delays are small but they add up as a heavy user.

An amazing package which is made even better by the addition of the mobile app. Requestors are kept in the loop and the dashboard gives a nice clear picture of what is going on. Reports are very useful.

Simplicity. Affordability. Reliability. Flexibility. Reports.

Printing a Work Order takes too many steps. 3 steps each...

With Fiix I have been able to transform my company's manual and run to failure maintenance strategy to a world class standard and has even gotten endorsements from colleagues and regulatory bodies on Maintenance and Reliability

Facilidade de acesso

Software not easily adapted for Production reporting and Logistics MRP functions

Fiix has been a great tool and is definitely worth looking at for your CMMS needs. Great support. Amazing account managers and training staff.

Fiix has great functionality and satisfies the core maintenance loop very well. It has powerful reporting features that can be customized to suit your needs. It feels like an all in one maintenance management solution.

The UI is not as intuitive as it could be.

OK

Work order tracking is great. Ability to view and track open work orders works well.

There is no way to get a report for, say all vehicles their current mileage and next trigger so someone can review and plan ahead when maintenance will come due. It is difficult to go into the maintenance folders of each vehicle to get the information. I currently use a separate spread sheet to track my mileage Fiix is only use the send work orders.

for us, this software allows us to manage our maintenance program with ease and the follow up of the performance is clearly reflected on the indicators it has integrated.

Very intuitive, easy set up, and also the mobile versions of the software allows you to bring it and complete the work orders, create notifications and whatever you need directly on the field.

I've been asked about our CMMS by people that need SAP integration and unfortunately, I haven't been able to find this interface, for what I've read Fiix can work with Oracle based ERP's

We have a better handle on routine maintenance. In addition, the late work order report helps keep maintenance on a more timely schedule.

Very versatile. Lots of features. Having the ability to include asset pictures and attach documentation is a great feature. Creating scheduled maintenance is straight forward. Relatively simple and uncomplicated for users to complete and close out work orders. Also, having parts locations identified in the system is a nice feature.

The system will not let me link to documents on our internal network; this means I have to have duplicate documents on the Fiix cloud. There is a lot of work to set up user, page and menu permission (though that kind of comes with the territory using a database)

Staying on top of all Work Orders coming in and Closed Work Orders. Also keeping up with Total Work Backlogs it's all on your Dashboard.

I like everything about Fiix, one of the most important things I like is how fast the Work Requests come in to the Dashboard and to your email.

There's nothing I didn't like about the software. Everything work amazing from open Work Orders to High Priority Work Orders.

I was using Maintenance Assistant for a couple years until the computer it was on crashed and the data was lost. When my department expanded we found that it had transitioned to Fiix and bought in much to our satisfaction. We have been able to utilize it for greater labor efficiency and cost accuracy. Very pleased with the support.

The ease of access on multiple devices makes it perfect for our BUSY department

Having to re log in after being unused for awhile, kinda small thing anyway.

I have used it for two years now and will not change software if it is my option and will implement if the availability is there in any future companies.

Maintenance friendly, language diversity, real-time reports, easy to manage, good software to start a preventive mainance platform.

Purchase approval, some of the reporting options are redundant.

Our ability to add assets and workorders (with detailed completion notes) has been a tremendous benefit to our organiztion. Our ability to review historical findings has saved time in troubleshooting

Very little. We'd like to have more flexibility in the lower cost version to modify and create ad-hoc reporting.

We are AS9100 and ISO9001 certified and FIXX has been very well received in audit reviews and another tool to track and correct audit findings.

Ease of use! Data entry easily transforms task lists to scheduled maintenance procedures. Fixx also allows for machine relocation and assignment. Reports have been easy to provide to answer any questions regarding Maintenance functions, a wide rage of report templates are available. We are a small operation and have not needed the expanded version, that being said, I have used similar programs at other sites and FIXX by far has been the most user friendly system I have used.

I have some limitations on printing maintenance tasks, its a formatting issue. Tasks are emailed to users and available by logging in to the program, so we have little need for printing.

I was fortunate enough to be part of the Beta testing for MACMMS (can I still get it for free??) so I have seen most of the improvements come through and it indicates to me they are dedicated to continuous improvement and dedication to their customers.

Fiix is really easy to learn. Interface is very user friendly and easy to navigate. Easy and intuitive customization to function however you need.

Report writing function could be a little easier. Maybe add hoverable descriptions for each report, there are so many similar reports it can be confusing although there are many more reports available now than ever. Changing the name was an issue since we referred to "Maintenance Assistant" in several SOPs integral to our Food Safety Management System and had to go through and change all those references.

Our maintenance, safety, and security supervisory staff has grown by 300% in the last 5 years. From 1.5 FTE overseeing several hundred staff members and 20 locations and now nearly 1000 staff members and 40 locations. Fiix is what keeps our team on the same page even when we are running in so many different directions on a daily basis. Fiix is becoming the back bone of our departments and is helping us support our sales and ops teams in a way we just could not have done before.

Fiix, has been a great platform for our team to start building a true maintenance program. It has all the features we want and need to perform like some of the biggest maintenance departments out there. It saves our team time in the field and prevents communication errors and duplicate work. Fiix has quickly paid for it self.

It would be great if the staff at Fiix would offer a complete walk through training. It took us a while to find out how to use some of the features and a better introduction process and re-training opportunities would be ideal.

I enjoy using Fiix for the maintenance for our 20+ homes and businesses.

I love that our assets and workorders are combined in one big database. The webaccess is great but the mobile access is absolutely necessary for us ! Being able to use our previous barcodes for our equipment made using Fiix simple.

The mobile app seems to be a bit laggy sometimes but still fully usable . The biggest CON might be that work request submitted by guests cannot inquire about the WO status or even cancel it.

I have found that there are many features that are beyond what we need at this point. Many of those features we may be able to employ in the future but are unnecessary at this time.

I like the ability for anyone in our organization to be able to submit a work request.

The main thing is that the ordering process seems to focus on getting items from Grainger. I don't use Grainger a lot with my maintenance needs.

We are saving money with less trips to our customer's locations because the tech has the parts before they arrive. Our customers are happier with our turnaround time. My accounting department loves the tracking and allocating of parts to our 75 locations. The benefits provide us hard dollars to justify the annual investment.

The integration points with the Service Request, (especially the camera), the businesses, inventory, purchase order control and the reporting. These are at the top of our list, however many other features make our jobs easier.

It would be nice if our service techs could take a "after" photo of their completed work and add to the work order seamlessly, like the service request.

It's pretty nice, given that this is the first job I've ever had that uses this kind of program. Better then submitting paper work orders, that's for sure.

I like that it manages work that needs to be done, the time allotted for the work, and who had to do what task. It's also nice that I can access it from my phone, and it's pretty easy to navigate.

The dashboard on the phone app does not show the overdue work orders, nor who the work orders are assigned to(unless you open the work order). That would help out greatly, as I HAVE to use the computer in order to get that information, and prioritize.

This system has allowed us to implement a spare parts inventory for the maintenance department as well as track maintenance performed on equipment and purchase parts against equipment. This only scratches the surface of what the program is capable of, but it is a great start for a company that had nothing prior for these functions.

Easy to use and great technical support.

That if you want to move an item from one storage location to another location you cannot erase the old storage location as all purchases, receipts and assignment to work orders are tied to the storage location and not just the asset number for the supplies.

I am able to eliminate the need to store data and reports on our internal network. Everyone can go to the site and see all the work that's been performed on an asset.

I like the amount of Historical Data it stores. Amount of data I can enter for a part, asset, location. I like how it links everything to an asset, work orders, PMs, spare parts, BOMs.

I can't use a barcode scanner at a desktop computer to locate a spare part. I need to use a phone or tablet. It takes a lot of effort to train and educate employees on how to use it religiously. Spare part counts are always off. Comments on work reports are lacking/missing. Report writing is difficult; this should be set up more like creating a filter. I wish I could get technical support without the Fiix team always trying to sell me something. I want more people to use it, but buying licenses for each is expensive for the little amount of time each would use it.

anyone can submit work ticket requests, not just paid users on the subscription. it is very easy to navigate. it is very easy to run reports.

do i really have to upgrade my subscription in order to get telephone support? we aren't utilizing much of this powerful software's functionality, so the price is kind of high based on that. a lower tier subscription would make more sense for us if it were available

Use of this software over the past 2 years has allowed for us to go through Joint Commission inspections with ease. Inspectors have really liked it.

Good layout of the controls, ease of use. The functionality of the product is great. Setting up an asset is easy and like the ability to attach pictures or manuals

Would like to see more graphing of reports. Some reports come out in the international sizes making it a bit of a challenge to print on our printers.

The software helps with keeping track of the 600+ pieces of equipment that my department manages.

It is easy to navigate through the web site and see the features that are available to me. All of our equipment is easy to access and update. The program helps me with my daily duties and responsibilities as well as with incidental activities like checking on certain equipment.

There are many aspects to the program that i am not familiar with and I don't think I am getting the full benefit from it.

Tracking and reporting on work requests. Asset tracking and preventative maintenance scheduling.

The import utility for this software will get you to a fully functioning facility management system to take work requests and track assets. Very easy to use and lots of valuable data on the completed work done by your department. The preloaded reporting is great. We have been extremely happy with this software.

The custom report writer will take some time to learn if you're not familiar with it. Being able to attach a file to a guest submitted report would be nice.

I inherited Fiix when I assumed the role of Maintenance Supervisor, alot of data had already been entered into the system and I was able to edit it as needed without completely re-entering everything. The software is a valuable tool for all facets of Maintenance operations: Work requests, Work orders, Scheduled Maintenance, Purchasing, Inventory, and Cost tracking of repairs to equipment.

Some of the help videos gloss over the subject and do not really answer my question.

In NITI when we started our operation , FIIX helps us a lot to start up our CAFM requirements in addition to control our warehouse and manage spare parts consumption .it help us track our assets and tools.

Easy to use and start up Reports module is very efficient. Monthly subscription, it allow you to try the software in monthly bases. Store and material handling is one of the strong features. Mobile device is very efficient

No volume discount for more users ! if FIIX offer Concurrent user features it will grab more customers.

The ability to see the needs of our people as soon as the requests are made and the communication stream that is started is very important. For me to be able to immediately prioritize and assign the work to the proper technician is helping our team be more efficient. It used to take a day or two for a work order to make it from the requester to the proper technician and the requester was not always certain he received it. Now the emails are sent as soon as the request is submitted and we can communicate quickly and put everyone at ease.

Not being able to attach photos in the mobile app is a little disappointing. I thought there was one update that included that feature, but we are still mostly happy with the product.

Ease of getting up and using the software and getting out work orders. Very reasonably priced which made it easy to sell to upper management as opposed to buying a customized software system.

Ease of getting up and running and using the software. Adaptability to set up and customize to your particular business.

Wish there were samples/screenshots showing how other users set up and customize things to their liking. Share ideas so that in the process of setting up assets (and such) you can then think through the process before committing to a certain path of execution. Maybe even some type of user group.

Organization of residents work order request and we never drop the ball. We have tweaked it to set priorities to 3 maintenance people. Easy to research history on each unit and set exterior preventive maintenance which we are working on.

I haven't figured out my PM at this point but not my highest priority. I haven't been able to set up pm but fiix has sent me the info to do this.

This is the second software that we've used. It's far from perfect but it works way better than the last one. It is a little querky and has it's bugs but overall it gets the job done.

Most things are linked together very well so you can get from an asset record to a service record to a part record very easily. They incorporate "hyperlinks" very well.

Many very simple things like:

Being in the food supply industry we are for ever being Audited. The biggest major non-comformance for us was having no written planned maintenance where we could prove that all machienery was being mainteained to a high standrad to eliminate breakdowns. After an extensive web search we decided to take on the free MACMMS system and quickly got to grasps with its functionality. After the install and setup came the first audit we were on tender hooks as we took the auditor through the system after a hour long scrutineer the auditor was happy and announced we, the process engineering department had passed with flying colours.

Adaptability, ease of setup, continued evolution, listening to customer feedback and improving the systen based on that feedback

Cant change the colour of the page

An excellent maintenance CMMS platform. The price is reasonable and the customer service are great. Easy to implement and so that simple that I set up our system migrated from another system with minimum effort and cost. Output parameters such as reports are flexible too and can be set up defends on company requirement.

Cost, flexibility, costumer service and sharing ideas blog!

Change the program without advance notice to users!

Solid app on desktop and mobile, excellent how-to guides and support, great tracking and reporting. We used a clunky Access-based work order system for a number of years - virtually no reporting, confusing WO process, no mobile. With MA we have a smooth work order flow, easy tracking, scheduled maintenance reminders, calendar view of WOs and tasks, mobile access for our techs at the work site, ability to attach images and documents to an asset for in-the-field access, purchase order creation from business contact database and asset info, and so much more. So many configuration options - I was a bit worried at first, but MA's helpful video guides and live support was excellent. Overall, it was much easier than I had expected. I had the system up and running in short order, with multiple departments and locations, and our teams love it!

Solid app on desktop and mobile, excellent how-to guides and support, great tracking and reporting. Smooth work order flow, easy tracking, scheduled maintenance reminders, calendar view of WOs and tasks, mobile access for our techs at the work site, ability to attach images and documents to an asset for in-the-field access, purchase order creation from business contact database and asset info, and so much more.

So many configuration options - I was a bit worried at first, but MA's helpful video guides and live support was excellent. Overall, it was much easier than I had expected. I had the system up and running in short order, with multiple departments and locations, and our teams love it!

On 372 acres, less than five miles from an extinct volcano, Kauai's Hindu Monestary is the home to 20+ monastics. Here we manage a world congregation and publish an international magazine, "Hinduism Today". We care for the land and buildings, grow much of our own food, and have just installed a 30KW photovoltaic system. We have five tractors, four utility vehicles, a skid steer, a construction loader/backhoe, a "Mini" excavator and hundreds of other assets. All of this requires maintenance, from the largest machine down to the smallest garden bed, and it is all managed through the use of Maintenance Assistant (MA) CMMS.