Their new nickel-and-diming approach speak to new management or bad prioritization, squeezing every dime they can out of their customer base instead of focusing on the product. The product is getting worse while the prices are going up. And if they lied about past agreements, they're likely to do it again. I'd go elsewhere if I were you.

SparkPost is easy to integrate and easy to use, and used to offer great customer service before this year.

I signed up for a free account two years ago, to manage the email needs of our small non-profit. The account was advertised as "Free Forever." Later when they changed the pricing tiers, I received an email saying: "When you signed up, we promised that if we ever changed the terms of our 100K free plan, we would continue to honor the original plan for the life of the account. I would like to reaffirm this promise." This week they reneged on their promise, forcing small companies into exponentially more expensive pricing plans, despite explicitly promising never to do that.

None anymore, better services are available.

They'll happily terminate your service with no notice after 5 years of custom. by SparkPost on 21/05/2019 Hi Adam, I'm sorry to hear about your experience. In order to protect all of our senders against potentially bad actors or bad sending practices that would affect sending pools, we have a strong Messaging Policy that we enforce posted on our website which prohibits affiliate marketing, and which is why you were suspended. (https://www.sparkpost.com/policies/messaging/). If you feel this does not apply to you, you can always write in to [email protected] to try and remedy the situation.

Easy to use and implement, the tool works good.

They can suspend your account without previous notification or warning, clear information about suspension is not offer until you take a ticket and ask them. The account might be suspended even you have followed their own recommendations. And if that was not enough you can't cancel your account while this is suspended. by SparkPost on 06/11/2019 Hi Luis, thank you for taking the time to let us know about your experience! In order to protect all of our senders against potentially bad actors or bad sending practices that would affect sending pools, we have a strong Messaging Policy that we enforce posted on our website (https://www.sparkpost.com/policies/messaging/). If you feel this does not apply to you, you can always write in to [email protected] to try and remedy the situation.

The Sparkpost team is clearly committed to improving their product, and they care about their customers. For anyone who's happy to use the API for configuration, using Sparkpost is a no-brainer.

Sparkpost is very reliable for transactional email sendings, and the free plan provides unbelievable value.

Some Sparkpost features cannot be altered via the dashboard, and therefore require some API/programming knowledge to change - however this is improving.

We love the ability to integrate our own software stack at will (e.g. through the maintained sparkpost-python package or Webhooks) and have SparkPost just provide a solid general purpose interface. The reports section in the dashboard gives us everything you expect. Onboarding was great as well as customer service which we contacted on different occasions and always got back to us in a timely manner with a helpful response. This company and employees clearly know their (tricky) business. Hope the A/B testing feature graduates from their "labs" and finds it's way into the stable product API. Received a great merch t-shirt for filling out one of their developer surveys (now everyone on the team wants one...). No matter whether you fall under the generous free plan (100k) or need to scale really hard - a lot of other services will impose strict limits on your budget when you start sending a million or more emails per month. Simple summary: We're happy users and can recommend to everyone. Rock on!

Would be great have access to more detailed billing stats. The missing piece really is solid "email templating" but then you have to understand that SparkPost is not in the market for that and give you the tools (expose API endpoint for that) to instead integrate your own solution.

F’ing the worst

Pretty easy to set up, but had to use subdomain name for outgoing mail, not a fan.

Got flagged due to spam for having a link for acuity scheduling in a follow up sequence without even sending more than 4 test emails to myself. Then got kicked off completely and when asking for explanation the reponse was:

Super easy to get started. We just use this as a secondary SMTP relay. The one time use API keys for the relay seems more secure then other offerings.

Reporting and user interface isn't as good compared to SendGrid. It's just lacking the ability to search for specific messages. It's also hard at times to figure out where you need to go to find the information you need. We had several issues consistently delivering mail to specific customers, but perhaps that's because we were on the free tier.

The ease of use is best part of this software. We can create post through mobile using their app under 10 minutes. I have experience using softwares like Canva, Designr and may more . They are all on computer but on mobile. The templates available enable the user to get more Ideas and adapt the same for their use. Multiple font options available make the creativity to next level.

they should include the undo option in the mobile app.

I switched to SparkPost from Sendgrid because of their more generous free plan back in 2016, and found it easy to drop in replacement code/API snippets to transition to SparkPost

All good things must come to an end and the 100k/month tier is no longer offered! Good while it lasts, though one wonders if the now grandfathered plan will one day end. by SparkPost on 01/06/2018 Glad you're enjoying the service! We do not plan on un-grandfathering anyone who took advantage of the 100K free plan back in 2016. But we do want you to be successful, so hopefully your business will grow and you'll be sending a lot more than 100K emails/month eventually. Best of luck and Happy Sending!

Adore it!

I love that they have great documentation, low prices and high quality services! (good email reputation)

They do not offer the possibility to send many emails from their website, only via code.

The app is Amazing! Is the best and most use app to designs for me but only on my phone

Easy to use, very intuitive. I use it a lot to make instagram post, I found that the app version is pretty easy to use but the pc version I feel like an old lady using it, I just don’t understand how it works

The pc version (webpage). It is pretty uncomfortable to use

With simple configuration you can send automatic mail from your app.

Free account has changed to a few emails

Great sending volume for price.

I can send tons of emails that are delivering direct to inbox from CF7.

I can only send from integration and not from the Spark Post dashboard, which is understandable.

Overall it has tied into our system great, and we have only had a few minor issues. And the nonprofit pricing is great.

I do like that the product ties into our CRM and that we can build our emails and style them through our CRM. It's nice having everything in one spot.

We do tend to go to spam a lot and when looking at Sparkpost, the lingo is very confusing unless you have someone who understands code.

Great experience using SparkPost for our offices outbound email needs!

SparkPost is a great email delivery platform with an easy-to-navigate web UI and straightforward setup. Support is quick to respond (within 24 hours) and always willing to help. Service is reliable and far more affordable than a lot of competitors.

Automatic reputation monitoring is always a plus, as well as integrated deliverability testing to see if emails are being delivered to recipient inboxes. Would love to see these features added in the future!

I can only warn anybody who relies on their mail being sent to use sparkpost.

Templating for emails

Service reliability. We got suspended not once but TWICE. And couldn't get into contact with the right customer support person. Our whole business relies on messages/orders being sent, so this is really frustrating.

It was great until it went to complete garbage. The lack of communication about the suspension and then their unwillingness to help resolve the issue, is ultimately what resulted in such a terrible review. And now I get to spend more time moving clients to another service at my cost.

The service is easy to set up and makes sending email, but the cons, which you'll see below make this service unfit for sending emails from Wordpress.

I have been using SparkPost for a long time and use it to send comment and form notifications from Wordpress. So maybe a few dozen emails per month. Today when I logged into my account I found it was suspended. I emailed their support team and they emailed back with a suspicious link and asked me to explain why I sent an email with that link in it. This was the only information they gave me. My best guess was that it was from a spam comment on my Wordpress site, which would have been a notification to me personally. I said this and asked for more details to help look into the issue further, but they rejected that response and said they couldn't help any further and would stand by their suspension. So now I'm locked out of my account and need to figure out a way to find out, which domains I need to move away from their service.

Customer service suspended my account before I had the time to start using their service. I was in the configuration phase and they gave a plain lie as reason: "We have carefully reviewed your account sending history" when this makes no sense since there was no email sent apart from one test email.

They have a free plan for you to try and the interface is user-friendly.

Worst customer service that will lie to your face.

We use this on all our projects to handle transactional emails, this has definitely been a useful software, it's great all round but event webhooks that are domain specific would be great

Obviously its ability to send transactional emails.

The API for getting events for emails sent doesn't have an option to set different endpoint for different domains.

Very frustrating experience, with the configuration process and with the limits to use the service. I switched to mail gun and i very happy.

Has a nice Look and feel. Deliverability rates i seems to be good. but i can't tried with my complete list of contacts because SparkPost limit account to send only 1000 emails by day, even after pay for a professional plan.

Very complicated to configure sending domains. Sub-accounts management is not user friendly

I never had the problem of an email not arriving or getting into the spam folder after installing Sparkpost. It has an easy to install WordPress plugin that makes sure all emails that are sent by the website get sent via Sparkpost. Before installing Sparkpost we had several clients complaining that filled in contact forms would land in their spam folder but we haven't had the problem after installing Sparkpost. It is also very cheap to use. For our use-case we haven't even gotten above the free threshold.

It can be a hassle sometimes to activate a domain for sending, requiring altering the DNS of the website. You can also activate it via an email address associated with the domain but this doesn't always work great either. After a domain has been added to another account it can't be added or transfered to a different account afterwards without the old account deleting the domain. We had this problem with one client for which we couldn't activate Sparkpost because it had been installed by another party before and we didn't know who this was so we couldn't ask them to remove the domain from Sparkpost.

This software has a focused feature set and executes it flawlessly and consistently. We utilize this feature to notify key stakeholders about real-time marketing effectiveness and new SQLs. The volume we send is high, and this program has met every challenge, without needing us to constantly babysit it.

I haven't found a thing to dislike, and I'm pretty picky about the software our agency uses (see my other reviews).

I have increased my clientele and made ads for my husbands business too! It’s so awesome to have full control of advertisements and jot have to pay someone else to design them!

I create advwrtisments, announcements, and memes on SparkPost. I love all of the features and ideas that come preset.

It can be a little bit tricky to maneuver on my phone for some of the features.

I love that they offer so much to you beyond the emails. They contact you with webinars, and offer help in any capacity.

Still learning the program and features, they are so helpful that I don't think I will find any issues

Sending transactional emails

The free plan was extremely generous, more than other competitions. Setup is also quick, and good documentation to get you up and running.

Sometimes, there was a very long lag to Microsoft emails (i.e. Outlook, hotmail) - where emails were delivered more than 2 days later. Emails to Gmail however was unaffected. Inspite of exchanging several emails with the customer support, the problem was not fixed.

An email sending service that was free

SparkPost is, in theory a very nice and slick email delivery service. They offer a fair amount of free emails each month. When it's working, it's great.

SparkPost will prompt you to add a credit card to cover any overages outside of your free amount. This seems fair, and I decided I didn't want emails not being sent should I ever exceed the free allotment, so I tried to add a card. It failed. I tried another one. It failed. I tried a third. It failed.