It is really intuitive and easy to use but what made the difference in my experience with this software has been working with my rep. He definitely made the difference and played a crucial role even when my manager wanted to quit the collaboration with them.

Most of the connections are displayed as green and well connected even when they are clearly not working at all.

Very easy to use, nice design, reliable, excellent support team

The process to multi connect our properties to OTAs could be easier sometimes as we get lost in the different ways... Would love to have one click button to multi connect ;-) and to bypass the administrative registrations.

tudo acima.

so far the system has not had any pros, the system does not function correctly and the support is slow.

Customer support is slow and not very helpful.

Less 600euro from my bank account

From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them). The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room. *The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!???

I am not note most tech savvy person but our Key Account Manager is always available to provide more personal support when needed. This has been crucial for us to have had an additional person to communicate with.

I love that the software is user-friendly and that they offer manuals specific for every channel connection. That guide helps immensely. Photo upload is simple, and updates are easy to make when needed. I also like that they personally email me to notify me of additional channels that may be beneficial to my business or other updates. The help desk is also quick to respond.

The live chat option has not been a supportive venue.

More exposure and booking for all our properties.

- Rentals United makes it easy to integrate all of your listings across multiple platforms at a click of a button. They provide a large amount of channels to connect with.

- Some components of the website could be more user friendly. - I need to write more to meet the minimum requirements, but there aren't any more negatives to add!

Customer support was able to coach and guide me to set up dozens of channels. Many thanks to them for support and advice!

Each channel needs o be connected differently and the PDF's tend to be out of date, especially with the contact email address for each channel.

We have had a wonderful experience with Rentals United after 3 years of being with them.

The software itself is user friendly, and more importantly if any issues do come up, our market manager is always available and able to assist very quickly.

The only flaw I can see is sometimes specific fields required don't get pushed from Guesty, but it's a relatively easy fix that can be done manually in RU.

There were several missed cues early in the transition which is to be expected. However, when it occurred again (and again..)- I was told it was attributed to their partner and had nothing related to their service. After 5 months, I've opted to move to another channel partner. A big reason for my change was the lack of value for money. I relayed that I was transferring and closing my account due to the high costs associated (I was being charged a % of EVERY booking) and within 5 minutes, I received an email stating they just launched a 'fixed pricing plan just yesterday' and would I consider staying. Further, I've been told by their billing department I would be billed for all reservations transacted regardless if their system can no longer confirm that the guest had committed to a booking. For example, I would be held accountable the cost of a reservation made 8 months in advance, although the guest can still cancel. Really? Informed them, I would happily submit payment for confirmed arrivals up until the last day of the channel connection was still connect. Haven't heard back... Cons: cost by Rentals United on 09/02/2017 We¿re already in contact with Capterra regarding the removal of this review because it¿s full of untruths. Firstly we¿ve been in continuous contact with you regarding these missing payments and we¿re still waiting on you to respond to us, not the other way around. I¿ve also sent you three messages in the last 4 days without any response.Since you started working with us, you¿ve received a huge increase in bookings and revenue from our services so its hard to believe that this review was written in anything other than the frustration in you not being able to pull out of the contract that you happily signed with us. From the time we started working together, your account has increased 313% in bookings and 1200% in revenues but we still have a number of unpaid bills from you. I¿d like to suggest we avoid using public forums to voice any financial or contractual disputes and ask you to contact me directly on [email protected]



cost by Rentals United on 09/02/2017 We¿re already in contact with Capterra regarding the removal of this review because it¿s full of untruths. Firstly we¿ve been in continuous contact with you regarding these missing payments and we¿re still waiting on you to respond to us, not the other way around. I¿ve also sent you three messages in the last 4 days without any response.Since you started working with us, you¿ve received a huge increase in bookings and revenue from our services so its hard to believe that this review was written in anything other than the frustration in you not being able to pull out of the contract that you happily signed with us. From the time we started working together, your account has increased 313% in bookings and 1200% in revenues but we still have a number of unpaid bills from you. I¿d like to suggest we avoid using public forums to voice any financial or contractual disputes and ask you to contact me directly on [email protected]

Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Increase in listing sites our properties are on which increases our bookings and occupancy rate.

The ability to add a mark up on pricing to counter the listing sites commission (airbnb, booking.com etc). This results in any bookings received from the listing sites linked through rentals untied come back at full price no loss to owner. Instant connection for availability and rates.

It is slow to get started but once its set up it is easy to work.. Each listing site has different systems that take time to get use to. Using rentals untied is an increased work load but you do increase occupancy.

Poor experience. No support. Very slow to respond to problems. Our pin location has been wrong for months which really makes our guests mad when they think that they are renting a unit located on the other side of town. We can't get it fixed. We have started getting double bookings. And we can't unblock reservations so we have rooms sitting empty. We had a 9 day reservation that we could not unblock!

Right now, nothing! We use this product because it is the only option with our booking software.

They have no online support! You must submit a ticket for help that they sometimes take days to respond to. We have had problems with not being able to unblock canceled or moved reservations . Our rooms sit empty and we are unable to open up to be able to rent waiting for them to fix. The support is non exsistant. When you deal with a product like rentals, you can not get back the missed revenue and you need FAST support that this company does not offer. They need a number that you can call and reach a live person to provide effective support.

I think it has alot of potential just needs to update dashboard, make more easier to add properties and fix sync issues. The site itself takes forever to load and this is using it from different locations, computers, etc..

I have used rentals united for many years. It is ok, however their support team are great!

Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons

Rep from Rentals United gave me a VIP treatment consistently. She is so intelligent and kind and helped us in our new company with patience and expertise.

It's a good software, connecting with Guesty. It's a pretty good setup and make sense once you work with it for a while as they complete each other and together are very powerful and smart.

Nothing really negative. Like everything in life it takes time to learn it.

With Rentals United i can have availability and prices connected on different platforms.

Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you

Nothing to declare. I liked the software by Rentals United on 15/01/2020 Dear Filipa,Thank you for leaving us this perfect review!

From the first day we had an excellent assistance from the girl who took care of us to implement the system, which channels we could connect, which is relatively easy to establish the connection, although there is another part that does not depend on Rentals United, You have to contract it directly with the channels where you want to distribute according to the conditions of each channel. We have always had excellent assistance from them and is easy to schedule an appoint with our account manager. We are still in the process of connecting with several channels but so far we have not had any problems.

It would be great to have a trial period before making the payment. It would also be great to be able to configure more aspects of the properties like the price for instance without having to do it property by property

It has been very easy and good working with them. No problems to date and happy to recommend

Easy to use, friendly helpful and knowledgeable staff and account manager. Communication is excellent and people are on hand to guide through setting up.

It's all very good and easy to use, it's just difficult to understand the flow of data between the different systems but that will come with time.

Easy to navigate, great customer support, and many channels with which to market/promote our properties.

A few small but easily resolved glitches that we had to work through. Namely false positives regarding OTA's that we thought were completed and live, when in fact they were not.

1. Straight forward easy to use

1 Mapping is a little messy. I think you should be able to do this from the property rather than the channel. i.e. select your property and right click connect to all available channels. 2. Ability to hide channels that are not applicable 3. Errors need to be emailed

- Excellent Direct API Integration

- Direct Relationships to Channels should be improved, at least the popular ones - Faster Integration Time connecting to Channels

Multi-channels,Quick support Good account manager (Ms Vivian )

Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager.

Nothing about the software deserves the 'Cons'. All technology has its ups and downs but RU definitely over weighs the cons.

The system is intuitive and easy to use. It is facile to connect a new channel and in case you have any doubt or problem, the customer service is always willing to help you. Their rate response is very quickly. We experienced a rate connection problem with our PMS but this was solve very quickly once we realized. This also caused some connection problems with the channels we were connected with, but thanks to their efforts, everything was working properly promptly.

Easy to understand and to start working with it.

To many difficulties to have a proper connection between Rentals and the different channels

I really enjoyed with our property manager. She always had nice answers whenever there were any issues.

There were occasional connectivity issues. The two-way connection isn't perfectly set up on all the channels.

I have used software and cloud based services from a variety of sources and Rentals United has been the best onboarding experience for any service of that type, with excellent account management and determined technical support.

It is easy to use and provides a good summary of data on the most important aspects of rental accommodation booking in a well summarised format. The user interface for many of the rental sales sites for short term rentals is not good in many cases, using Rentals United I could avoid them.

It is good software, just the smaller rental sales sites that they allow you to connect to are not good marketing channels for smaller companies like us.

Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software.

After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software.

A few teething issues which were sorted out quickly and professionally.

muito ruim

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly!

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly!

There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything! Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market. The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :]

My only wish for RU would be for them to provide better, more comprehensive Stats. If that were done, this software would (in my opinion) be perfect.

Both CSRs have been extremely helpful & responsive during our onboarding process. This is actually the second time we have on-boarded a company with RU and this time has been very seamless with CSR so thank you both for your help!

It is very user friendly therefore easy to use

There are just a few things I wish we could do differently like breakdown the fees on all OTA's, adjust the minimum age requirement to more than 18 years old, and the financial would be broken down by category and not just one lump sum total.

Pleased working with them, they will work on any issues rise but it takes just a little bit longer. They do come back with solutions and also suggestions. Overall the channel manager is working well with serviced apartments.

Dashboard provide information summary information such as how many properties, how many bookings and how many channels connected. There are more details display on total arrival, bookings the next 7 days and all bookings the past 30 days. Which is quite handy, to have a glance look if we need to search booking arrival within a week. On Services, Sales Channel, it displays all the channels which is connected and showing any listing errors Guest planner is a great overview for bookings and you can search bookings on it as well. On My Bookings, we can filter bookings based on arrival or when the booking is made and also from certain channel, confirmed or cancelled bookings, this information can be exported to Excel file

Can't delete or hide the past sales channel even though we are no longer working with them There is no error notification sent back to us by RU if the rates or LOS sent to OTA failed. Expedia and Booking.com has maximum 28 days booking window and if by mistakes we send an update, where there is a minimum 3 nights on certain dates and remaining length of stay is 30 days. This update will fail in nights restrictions,but rates will be updated and the minimum nights will revert back to 1 night in Expedia as they don't accept more than 28 days LOS. Reporting errors, we need to fill the forms online, which takes more time then sending an email to support. It would be easier if we could send an email to support team and auto email response created the case number instead of fillings all the questionnaire. Support team is great, but it does take time for them to come back and help to rectify the error. You will hear the response within 72 hours since the case is raised

The product was extremely cheap but by the end this became quite expensive as we didn't realise more than 2 connections with channels and the customer service always gives formal answers without any professional interest.

The system was very reliable with the few channels that we suceeded to be connected (only 2 channels!!!)

They didn't provide any kind of help in order to suceed to connect any oof the available channels.

Once I discovered it I can't think to work without it. The staff is very nice and welcoming in every problems. The support is so fast!

Very clear. Lots of channels connected

As a new user just transitioning into using Rentals United over the last few months, the customer service was excellent.

I like the ease of using the software and the avoidance of double bookings

How every channel has different requirements for uploading and maintaining properties. For example, pictures have to be changed manually though Airbnb and Booking.com whereas VRBO and Homeaway sync automatically.

It does what it's supposed to do as a channel manager. Workflows are clear and simple, yet detailed and well-thought out so you are easily led to your goals. It's been critical to my success transitioning to a career in hospitality.

What makes RU exceptional is it's dedication to world-class customer support by its account reps. My rep is absolutely outstanding. With other companies, it is difficult to get dedicated reps on the phone, yet team is always checking on me, finding new ways to help grow my business and being patient when I'm behind. They made my experience with the software one that I'm truly grateful for.

I wish there were more PMS features, but that's not really a fair complaint.

Excelente!

Rentals United was already integrated with our PMS from Res Harmonics. It is very easy to connect new properties and units to Rentals United and their customer support is very good.

That I cannot call customer support. They respond very quickly to tickets in their customer support system though.

Rentals United was our first foray into the world of Channel Managers after what was a painfully thorough research process in 2017. Their task was to facilitate our growth and exposure to the wider booking platform market and quite simply they exceeded every expectation and goal we had set. We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations! The support and guidance provided by our Account Manager [SENSITIVE CONTENT HIDDEN] was World Class. We can't thank her enough for her help throughout the research process and then the frequency with which we received updates and suggestions for promising channels. She was readily available for questions and was a large part of how successful the integration was.

The software is so user friendly! The ease of which one can upload,edit and push their portfolio made the entire process as straightforward as one could want. That partnered with the elite level customer service made the entire experience a wholly positive one. The API's were reliable and we didn't suffer any connection issues with any of the major channels.

Nothing bar a few system outages but these were communicated to us and resolved very quickly. by Rentals United on 23/01/2020 Dear Nick,Thank you for this wonderful 5 Star review!

I believe Rentals United is a great tool to broaden your property distribution channels. They have helped promote our listings effectively in new channels.

Rentals United helps us distribute our properties through different channels through our short term rental PMS. It really understands our needs and we have always felt valued as a client.

We have had synching problems between our PMS and Rentals United, whenever we have an issue we feel that they throw the ball around rather than actively engage in solving the issue together. I understand sometimes the problem in on the other end but it would be nice some follow up from their end to our PMS given that we are in the middle. by Rentals United on 15/01/2020 Dear Rafael,Thank you for your kind words and this amazing review.We are very happy that you feel valued as our client, this is very important to us.

I have choosen Rentals United in order to optimize my activity (holiday rentals). Yield management is easier for my company now. Besides I discovered new partners which bring me a higher profitability.

Efficiency, speed, number of partners.

The price is a little expensive for a little company like mine. by Rentals United on 15/01/2020 Dear Stephanie,Thank you for this great review.We strive to provide the best service to our customers, so it is always amazing to see our client's happy and expressing this with comments like yours.We wish you all the success for 2020.The RU team.

Our challenge was to improve our product exposure - Rentals United allowed us to do this without maintaining connections with multiple channels ourselves.

I liked that Rentals United takes care of all the management of Channel Integration APIs on my behalf so all I need to do is sync properties to RU, and it will handle all the channels on my behalf.

Dynamic pricing wasn't available as part of the core product and we had to use an additional product to manage this. by Rentals United on 04/12/2019 Thank you for leaving us this amazing review!That really is the beauty of using our platform, increase the number of bookings that you receive and do less work to achieve them, giving you more time to focus on growing your business and focussing on other important things.To a successful 2020! The Rentals United Team

Great experience with Rentals United - good communication and I find them particularly open to suggestions. (SENSITIVE CONTENT HIDDEN) is a great account Manager and genuinely looks at Rental United and the Property Manager's best interests.

User friendly, allows to have a good overall view of how we are connected

Sometimes a bit slow to load due to the size of our portfolio. by Rentals United on 04/12/2019 Dear Pierre,Thank you so much for leaving us this 5 STAR review!

Before working with RU I spent hours updating calendars and working with few platforms. Now this work is done automatically and I can do other things to improve the service.

The credibility of the service, the guarantee that calendars are up to date instantly.

There is no way to create a customer contact file by Rentals United on 16/10/2019 Dear Margarida,Thank you for leaving us such a wonderful review! We are so pleased that you are loving your experience with us and even more that we have been able to simplify your working day and allow you to focus on improving and growing your business, this is our aim! MORE BOOKINGS. LESS WORK. Regarding your 'Cons' feedback, we would love to hear more about this to see if we can implement this in the future, please feel free to share this information with your account manager.

In vacation rental everyone wish to sell more using more channels. But is not always true. On Italian lakes after 2+ years I can say that the market is dominated by AirBnB + Booking.com. So you don't need the huge amount of channels proposed by RU. A good PMS connected with main channels is more than enough !!!!

Don't exist !!! RU don't add anything to a good PMS apart connections. And if connections are not effective .... is a waste of time and money !!!!!

Terrible customer support. Not Italian speaking (I speak English everyday but when I'm a customer I want someone speaking my own language) not skilled and no knowledge of vacatio rental business. Incredible but true!!! May be good technician ... but I'm not sure !!! REMEMBER: during your activity for sure something willl go wrong with technology and will be easy for you to lose in few days of malfunction more of what you are asked to pay for 1 year of subscription for RU service !!!! Customer support MUST be effective !!!! I suffered more than 4 overbooking in 3 months using 6 properties !!!!! because malfunctions!!!

We save lots of time as we can manage several places and websites in once

We could manage the prices directly on the calendar and minimum stay

It would be great if they offer channel quality information, such as my property ranking.

The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals.

Seems a bit expensive. Although the tech support is great, I would be optimal if the software and documentation were better, so as to need tech support less often.

Great improvement in customer service since commencement almost 2 years ago.

The connectivity to a wide variety of booking portals

Not being able to cancel a redundant listing without contacting each service provider, complicated method of ensuring each portal is updated individually.

Rentals United seem to be looking to expand their network and opportunities offered to us.

Fairly easy to map products with each site clearly separate

Can not create rules for tariffs which limits what we can offer guests

We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

still lacking some basic features such as the ability to assign an internal name to each property.

I choose RU to reach the highest level of automation for my company ... we are getting there!

This is a young company and they are making a big effort to improve and reach every day higher quality standards!

the granularity of the system needs to be improved one system needs to fits all, and I understand its hard but it will make the difference. The app needs improvement

Have been transferred to 6 different people thru my on-boarding process none of them more competent than a 3 year old to get my properties listed on there site.

if you can get the software working with all your channels it's actually a pretty decent product.

WAY TO MANY TO NAME!! By far the worst customer support and tech support. You will be passed from person to person and nobody taking accountability for your issues . It seems no there wants to truly help you. They definitely want to sell you the software service NO FOLLOW thru. Do your self a favor and don't purchase from this company. by Rentals United on 18/04/2019 Hi GeneI'm sorry you've been experiencing such bad service. I've spoken to your account manager, Carolina who has been trying to get in contact with you.Can you contact her at [email protected] so she can help.I'm confident that with that her help, you will have only positive things to say about Rentals United.Feel free to contact me directly on [email protected] if you need anything.

Rentals United is very useful to manage a few different booking channels. It's easy to integrate and works with Guesty. The support team is always present and helpful.

It's not possible to block a particular day to have no check-in. You must call each channel's support and do it manually.

I don't like them, but I need them...

They have integration with planty of booking channels, but general they focus on high number amount of integration not on important ones. They don't have integration with VRBO and Home Away, one of the most important channels on earth...

When something broke or I need some information, you wait ages for replay and sometimes you didn't get correct answer. I'm sick even when I think that I need help from support. Also they not polite and nice

It's a great tool, but only for channels integration. For this price, you suppose to have more futures, because still, you need to use additional PMS system.

Possibility to connect almost to all currently available booking channels on market.

It's expensive, and they don't have integration with two important booking channels like a Trip Advisor (They have but it's not working) and Home Away.

Working with Rentals United has been great. I have had anywhere from 8-21 properties live and connected to multiple channels at any one time. I have personally worked with other property management companies, none of which have been able to handle the load and capacity in which we needed. The programming runs very smoothly and when ever I have had questions or concerns, Customer support (my contact at Rentals United), was immediately responsive and helpful. Every single time I had a question, she responded swiftly with information that answered what ever my question was. If she did not know the answer to my question she would immediately track down someone who would be able to help me. There was never a delay in her reply, and her attitude was always upbeat and focused on her client (Me). This made me feel very taken care of, as a customer. From what I have noticed, the customer service team at Rentals United works very much as a full on support team, so even if you have one person dedicated to helping you, you actually have a full team of support behind that one person.

There was two times in the past 7 months where there was a site outage. I believe that it was for less than an hour each time ( don't quote me on this it may have been less). The only thing I didn't like was the amount of time between the outage and the email to notify me. Although it was done pretty quickly, in the technological age we are in, we all want immediate actions/results. So if there was a way to make these come in, in real time that would be great. Other than that, my programming was completely unaffected by any outage. The support team was there to deal with my panic and everything continued to run smoothly.

We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

Overall I am happy with Rentals United and think it is good value for money. Like everything, you need to invest some of your own time to get what you want out of it. I have a good working relationship with my account manager and I hope it lasts a lot longer too with a positive output for us.

Rentals United is a great way to connect to channels to get your inventory out to the masses. It is pretty easy to use but then I integrated via our booking software which saved a huge amount of time. I could imagine it being pretty heavy having to load each individual property if you have a portfolio of 10 or more properties. As I am a small agency with 33 properties, I am assigned an account manager and we have fortnightly calls to make sure all is running as it should be. If there are issues in between those calls, you can raise a support ticket which normally gets answered within 48 hours.

We struggled initially to get our software and RU to work seamlessly together on rates and restrictions but now that is all sorted, it's very easy. For those needing to load rates manually, there is no 'clone' tool to use the same rate periods for your properties on your portfolio but then adjust rates which makes it a laborious task when you need to enter the same rate periods over and over for multiple properties. We still have an ongoing issue where the balance due date on HomeAway integrations gives the day of arrival which is not what we want so we basically risk confusing the guest and refer them to the T&Cs they should read when booking via HomeAway which states balance payments are 8 weeks before arrival date. Rentals United say they will fix this but it's not imminent.

I have a more secure business now as I am not reliant on 1 channel and I am able to reach more customers. Ultimately this should make the off peak seasons better, and lead to more revenue.

The user guides were great. I'm not that great with techy stuff but the user guides were accurate, up to date and easy to navigate. I use Guesty and they have supported me with Rentals United and made the integration really easy. I love this software as it means I am not reliant on 1 booking channel (Air BnB). I have found their executives to be really friendly, informative and make me feel like they are interested in seeing my business succeed.

Sometimes customer support can be a little slow, but they always get back to you and there is a self service help desk which is great too.

- Usabilidade

- Some items do not get correctly synced

Quick calendar syncing. There are lots of channels to choose from. Seems like company has good visions for the future, i.e. collaborating with bookings on google.

Poor customer support. RU is located in Europe and it sometimes takes four to five days for any feedback. You can only communicate by email and the feedback is often impatient and condescending. Payment is upfront for an entire year and goes up dramatically when you add one lodging. The staff then offers minimum support to set up and sync these units with different channels. Notincreasinf revenue since implementing RU.

I learned that there is no software that can deliver a pms system that is able to setup completly centralized. And deliver automated to multible channels. This is the 4`th pms i setup and try. :-)

The idea of what it could have been. I think they have the right idea. but is so far from making it a streamlined reality. i hope they nail it in the future. seems like a good company that wants to do the right thing. Nice clean interface.

If you think you are about to experience an automated setup across diferent channels, you will be disapointed. when you have finished the rentals united setup, you have to setup each channel. and thats a hole lot of work. every channel is set up in some different ways. some channels (mayby many) wants you to go to the channels webpage and start a setup.

We receive a very good customer service. The connection are working fine with a large list of channels which is good to get more exposure.

Sometimes there are some connection that are not successful but Rentals united alert us immediately by e mail so we have enough time to enter the reservation in our system to avoid double bookings.

Piece of mind because everything is synced with our PM system.

What i like the most is that it does everything automatically and that they are good at keeping us in sync with our PM system. Overall we are satisfied with their program.

What i like the least is that sometimes it can be very difficult to get in contact with them or get any kind of clarification or support in a timely manner.

Quick, clean, easy to use, doesnt fail, with software its the support thats important, what you get after you have taken the software on board, and for me account manager has been first class in helping me with everything.

Wish we could bulk edit individual items. Quite difficult to find a con for this particular product...

Increased bookings from large platforms and the audiences they bring with them.

When it works, it works really when and it can change your fortunes as it helps you connect to channels that you never dreamed you'd be able to manage. From our perspective, the prospect of a 300-strong property portfolio on just on these channels was daunting, but we are able to manage 10+ in a heartbeat.

It sometimes fails to catch up with the channels, so bookings are not tracked. Initial integration problems also but that was as much figuring out our complex CMS as it was an issue with RU. In general, whilst we have had issues, they have all now gone away and were dealt with very quickly.

This is the 3rd year i'm using Rentals United. I'm 100% satisfied with the platform as well as the support i received so far. Whatever problems i've had they were resolved in a few hours. BIG thanks to my two past account managers Andreas and Linda and to my current account manager Bruno Mauro!

The only con is that you can't add discounts to certain channels like booking.com. If they can add this, Rentals united will be even better

affordable channel manager with almost everyhting you need

The simplicity of use : connecting OTAs is very easy.

We missed a few important options for pricing but I guess it's not that important for other small hosts.

more bookings.

channel options are great easy to set up properties. George is always great and quick to attend to our needs. I use Rentals United for another company I work for and he has always been on top of, things.

Takes too much time to load and save. Need more amenity choices maybe add check boxes to select amenities.

It could be a good software but lacks in customer support

It's easy to use and well designed. A good number of channels available for connection. A fixed price per month is good if you receive a good amount of reservations.The only problem is that it does not deliver what's promised.

The biggest issue of this product is the customer service. Before I paid the subscriptionI have been literally chased by their salesman, available at every time and day of the week. After the first purchase they never responded before a couple of days time and NEVER deliver what they promise. I have been dealing so far with 3 different people, all of them left their position with no notice leaving me sending emails to empty desks. It's presented as a time saver software but it actually takes lot of time only to have the channels actually connected. On the dashboard the channels look connected but if you check channel by channel you would discover they were not active at all. Lot of problems with Expedia with wrong push of the rates all the times. I think it could be a good product if they only would invest more in customer support and less in sales. Selling a product is relatively easy, keeping a customer is the hard part. by Rentals United on 19/11/2017 Hi Andrea, thanks for your valuable feedback. I've spoken to your account manager, Nicolas and I'd be happy to help speed things along so we meet your expectations. Feel free to contact me directly if you need some more assistance ([email protected])

There are good consistencies between the platforms, so what could be extremely confusing is made simpler. Our account manager (and connectivity manager who helps with a lot of issues too) have been very helpful and informative, explaining processes when we're doing something new, patient when there have been issues and overall very good to work with, despite some early teething issues as we got used to the platform.

There have been some issues e.g. with billing, or waiting on payouts for bookings. Some platforms have better or worse connections with RU which drastically affects our workload and how we function with the platforms. When there's an issue e.g. with calendars they are usually quite quick to respond, however the answer is quite often that they can't help, which is frustrating but understandable when the issue didn't originate in RU.

avvertite more for a reasonable price

to be connected with many OTA (is what a channel manager is ....) and (my account manager) who tried to make my life easier.

I understand is a difficult business. but the technical support must be MUCH better. A single mistake of them means lost of money for me.

real time connectivity.the Rentals United Team is the best. We worked with a few accounts manager and all of them are very dedicated

The connectivity, simplification and real time availability and rates updates to all of our OTA partners. Before RU, we had to update manually over 10 OTA's. Now the real time connection simplifies and streamline our sales process.

You get rich data integration with several dozen listing sites, including the "major" ones like Booking.com, AirBnB, Expedie, HomeAway/VRBO, etc. Set rates once in your own dashboard, and it propagates automatically to all listing sites (that alone is worth their very reasonable price). Bookings appear automatically in your dashboard, along with guest contact info., amounts, etc. Their system is real-time, and transactional, so no double-bookings. Really, what's not to love?

Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service.

nenhum

The idea sounds great and the user interface looks nice, but I'm afraid it stops there. While we were very excited to get things going, nothing seemed to work.

The reality - while a great idea, none of what we've been sold worked properly. We tried out Rentals United last year and had a bad experience. We decided to give it another go this year, but unfortunately more things didn't work than did and we ended up making a loss over the period that we were signed up with them as availability was not even pushed across correctly. They kept charging us even after we left the contract and used the direct debit without authorisation. When contacted they kept saying they're not charging and they kept charging. Big waste of time - stay away! by Rentals United on 15/06/2017 We're sorry things didn't work out with your Rentals United account. However, we feel that your review is completely unrepresentative of the service and experience you received from us. You had some very specific requirements that we weren't able to meet which we informed you about and for this reason, we let you use our platform free of charge for a period. We add features and improvements to platform based on helping as many of our clients as possible - not on those who can shout the loudest. We try our best to think of all our clients and the positive reviews you see here are testament to this. We try and keep all our clients satisfied and we wish you the best of luck with your business. As we refunded all of the money you paid us this year, we¿re happy that you were able to use Rentals United completely for free.

I like to ability to see my rates and availability on the backend. I also like that I can change the fees and mark up at anytime.

Updating certain channels can be challenging also I've had some issues getting fees pushed to channels. by Rentals United on 08/06/2017 Hi Fred, thanks for your good review and I'm happy to see that we're helping your business.If you're still having issues with some channels, feel free to contact your account manager and they can help you.

Bookings from different partners that as a small company was difficult to work directly with them.

The account managers are great! Especially always very helpful! Always looking into any situation we bring to them. I like the channels

Serves often crashes, unable to look at reservations, cvc for credit cards missing. That's it! Solve that and you will be the bomb!!!! by Rentals United on 08/06/2017 Hi Milena, thanks for your valuable feedback. We've made some optimisations especially to the reservations viewing page so hopefully you'll see an improvement there. If not, let me know.CVC codes are generally sent to us unless the customer doesn't provide it. I'm happy to talk about this when you're free.

We have 400 apartments and recently connected through Rentals United. In the first month of connectivity we had 1100 bookings come in and Rentals United Support team, account mangers and Senior level teams were incredibly responsive to resolve manual transactions and resolutions needed to be automated between the channel and PMS. The mapping of listings is painless and takes about 5 minutes to become live and bookable. Happy to refer this Channel Manager to anyone who inquires.

The ease of filtering bookings by any filter necessary to validate what is coming through to the PMS.

none at this time.