Categorie:
Software de call center /
Software de gravação de chamadas /
Software de rastreamento de chamadas /
IVR Software /
Software de discagem preditiva /
inConcert Allegro - Voice CC Reveja
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inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes.
Comentário deixado em 03/31/2020
the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
the support is very deficient the are good but the are to slow to answer to the issues that you explain
the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc the support is very deficient the are good but the are to slow to answer to the issues that you explain
Comentário deixado em 03/14/2020
Excellent product at a good price.
1 .- We are getting better results in our operation than with our previous system.
They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
1 .- We are getting better results in our operation than with our previous system. They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
Comentário deixado em 01/06/2017
Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!
CWX
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RPCS
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Desencadeou
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Vera EHS
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MultiFlexRMS