Using YetiCRM since the early beta's for our own companies and for clients. It has been a long road with ups and downs but there has been a clear line in improving the original vTiger to a more secure CRM. Issues get solved and requested features added, mostly within a short time frame. Updates are still tricky to roll out but can always be ordered from the helpful team at Yetiforce to do for you. For a reasonable fee you get expert help.

For our CRM system, this is a very good apps

- Complete solution for our own custom CRM.

- System settings are not user friendly.

Customization for our needs is splendid! We can create new featrures which we need almost on demand.

This software is still evolving, so base configuration and features can be not enough. You can develop almost everything, but in that case you need to know what exactly you want and you have to predict all consequences of that (what is not easy). by YetiForce on 04/01/2018 Thank you very much for your review!

It keeps our document and information circulation much easier.

CRM is fully customised which makes it suitable for all our activites. Team has demonstrated good understanding of our business needs, contact with the vendor is easy. Documentation for implementation was well thought-over. This system user friendly, despite it is techinical compexity. We will continue cooperation with YetiForce.

Each phase implementation is quite time-consuming and needs excessive testing, but we have faced no major issues. by YetiForce on 17/10/2017 Thank you very much for the favorable review.

Easy to setup and install for Clients. Relatively straightforward CRM editing.

I installed vTiger for a Client who lives on the East Coast. It took me over 24 working hours to get vtiger installed and initially setup correctly (by suppressing error messages, lots of // in the code). YetiForce requirements and install was extremely straight forward and easy to get setup.

I wish the customer portal had more documentation or tutorials available. There are already a few versions available on GitHub so I wish there was a clear, concise way of adding this feature. by YetiForce on 22/05/2018 Thank you very much for your review! As far as your issue with portal is concerned, we're currently working on a new, more user-friendly and secure version of portal.

It is an excellent tool, I work for years with vtiger and Yetiforce far surpasses it. I recommend 100% YF by YetiForce on 14/03/2017 Thank you for the review. We are honored that you would recommend us. Since we value service too, feel free to tell us how we could service you better. Also please note that we are opensource software. Our goal is save company money on software fees and then use those savings towards tailor design.

Good support, good soft!, Increase in Sales

One of the best solution out there, also very friendly staff, has all option plus you can do Api integration, has a nice notification system , a in house chat also, and anything you can imagine, taxes , pdfs , multi currencies, all type of invoices, and transport notes, basically you can integrate everything in it , a accountant software, some online stores, plus databases from social networks, and works as a charm too, support very fast, really guys try it , you won't regret :) have fun learning it as i do

Nothing, all good, i learn mostly all software in less than 24 h by YetiForce on 20/11/2018 Thank you very much for this amazing review! We're very glad you find YetiForce useful and helpful in your company.

YetiForce offers a great functionality that makes a lot of things related to customers service very easy, quick and smooth when it comes to running a business. It is clear and quick to use, does not pose any problems when finding desired functionality. A big plus for having as many users as we need, costless.

The documentation could be slightly improved because at the moment we sometimes experience some delays. by YetiForce on 09/01/2018 Thank you very much for the feedback, we want to improve and update our documentation this year.

I've been using Yetiforce CRM for 1 year and its evolution is fast with new added features. An excellent CRM software. by YetiForce on 14/03/2017 Thank you for kind words. We've been working very hard.

Control over customer service process, following AM and helpdesk people tasks.

Offline installation, safe code, many many many features (you're good when you use 10% of them), nice responsive interface, e-mail integration, customization, ease of maintenance and backup.

Occasional problems with updates, some of the features sometimes suddenly disappear with the major version change (security reasons), could have been better documented. by YetiForce on 29/05/2018 Thank you for this amazing review, we appreciate all your comments. We're currently working on better documentation for our product.

I consider Yetiforce CRM a very powerful platform that can significantly increase the productivity of any business.

We use it for our operational process, working with tickets and service contracts.

The flexibility of the system, you can add field in the modules very simple. You can make your own modules very simple.

There is no usermanual at this moment, and the PDF module is not that extended. sometimes it's hard to upgrade the system to a new version. by YetiForce on 05/01/2018 Thank you very much for the feedback, we want to improve our documentation and add the manual this year.

I'm really glad I found and gave YetiForce a try.

YetiForce is a great and free open source CRM. It's very user friendly and easy to navigate, you can customize pretty much anything you want. You get exactly what they promise - a complete and fully functional system for free. Each new update brings a ton of improvements and new functionalities. If you run into trouble with the system or updates you can always use their free support. I sincerely hope more open source projects follow this path.

Updates are usually postponed by a couple of weeks from their initial "deadline" and there is no auto update function. As many others mentioned, the documentation could be improved. by YetiForce on 01/02/2019 Thank you very much for this outstanding review. We realize postponing updates might be annoying but we want to get rid of all the known bugs before we publish the new version. We do our best to stick to the schedule and provide our users with as polished software as possible.

We are an Italian system integrator and we are using YetiForce for all our CRM projects. We ask a feedback for all our customers about their yetiforce experience and the result is always that the application is intuitive, fast and user friendly.

real open source, powerful, complete, customizable by YetiForce on 02/05/2017 Thank you for taking the time to review our software.

It is easy to set up and use, nice GUI, excellent and elastic support. They can implement custom module for You. I recommend this product.

There isn't any specific thing that needs to be fixed. It will be nice to have automatic updates I hope they will implement this feature in the future. by YetiForce on 04/01/2018 Thank you for the feedback, we appreciate your suggestion regarding auto updates.

Easy to use, functional, the system is very intuitive. It does not require a lot of work to make it maira to meet and adapt to your needs. by YetiForce on 17/10/2017 Thank you very much for the review.

Nice to use, but as said before, no EU currency.

All inclusive platform.

Strange to have a GDPR module for Europe but no EU currency? by YetiForce on 22/11/2018 Hi Marc, thanks for giving YetiForce a try. We would like to inform you that the Euro currency exists in YetiForce, among many other currencies. Our company is based in Europe and we have many European clients (including the Netherlands) so YetiForce definitely is applicable in Europe. Please send us an email and we will gladly help you for free with the currency and whatever other problems or concerns you have. Looking forward to hearing from you soon!

This CRM is excellent. Very customizable. Also, it is free (If you host it on your own server), so that makes it even more appealing.

There are no manuals, so there is some trial and error when it comes to learning to maneuver around the program. by YetiForce on 13/11/2018 Thank you very much for your review and comments. We appreciate your feedback.

none whatsoever

Firts imppression looks good but very disappointed that the default settings cannot be changed. This is a major flaw.

I cannot respond to this as the basics simply does not work when you cannot change a default setting by YetiForce on 18/07/2018 Thank you for the review.

Full and quick access to customer data.

All necessary modules, widgets and features are already in the system for free, the developers also provide free help. The system is quite easy to install and manage and it's very user friendly when properly configured. One of the factors that made us choose YetiForce is their beneficial license. The app is fast, secure, looks good and works well.

Quite limited know-how resources like tutorials or manuals, no auto updates, some functionalities still need some work (eg. chat). by YetiForce on 28/05/2018 Thank you very much for your opinion and comments. We will definitely focus on creating more detailed documentation, manuals, and video tutorials for YetiForce.

Very young, dynamic, especially good TEAM. They know exactly what they want! On top

Unique design, transparent and easy to customize. Each window has as so much data as the brain can handle and you do not feel that you have lost control.

Working with customers is changing every day and I can adapt quickly and easily to this by YetiForce on 03/12/2018 Thank you very much for your amazing review!

The major advantage was its flexibility and virtually unlimitted possibility of adjusting it to the needs and type of business you run. We have been using it for a couple of years now and it turned out to be really effective. It's fast even when you are handling huge database. Moreover, it is clear and coherent and for the above mentioned reasons it has been a great support for us. The system is being continually expanded and the existing minor bugs are easily deleted by updates.

It requires advanced server settings which might be problematic if you are working on a shared server. by YetiForce on 06/09/2018 Thank you for the review, we're glad you liked YetiForce.

It allowed me to customize it according to my needs.

It is open source so if I want to add some functionality I just write my own module. It has also lots of features already build in, which are normally extra paid. by YetiForce on 12/06/2017 Thank you very much for the nice recommendation.

It increased efficiency for accounting and project related processes, and saved us a significant amount of money.

It’s a free alternative to some very popular and very expensive CRMs everyone knows. It’s also open source, which makes it even better as you no longer depend on the software producer.

Sparse documentation seems to be the biggest issue.

this is really amazing crm, what make better job on my company! easy to install, easy to use and with great community! by YetiForce on 27/03/2017 Thank you very much for sending us a review. From past experiences, your review may not be accepted by Capterra. If you can re-submit, then I kind ask that you consider a few examples of what you like. Here is link with guidelines. http://www.capterra.com/reviews/guidelines?lightbox=trueIn the mean time, we appreciate the nice comments.

In general terms, I think it is a fairly complete tool and above all that it does not generate costs for the company.

What I like about Yetiforce, is that although it is a free download tool, it is very complete and intuitive

I do not see that I have many things to improve, however they could add automatic updates. For the rest, I think it's a good application by YetiForce on 21/06/2018 Thank you very much for your review! We appreciate all your comments.

Neutral to negative. Did not try to make more complex functions work as it consumed a lot of our time with the setup process.

The choice of functions available and the opportunity to log most of the activity in a single platform.

It needs various module and components to be activated to start with. Then, simple functions like the email integration does not work and you start thinking again about whether it is a wise choice becoming dependent on this platform for all the activities in your operation. You guessed it. It is not.

YetiForce helped our company simplify a lot of processes that required a few different apps before. Now all we need is YetiForce.

It limited the number of programs used in the company from 5 different apps to 1 - YetiForce. Now everything is stored in one place, neatly organized, easy to find.

I really have no reason to complain, this is free software and it does exactly what it is supposed to do, so there is no reason to nitpick.

So far YetiForce has been great.

YetiForce is an all-in-one solution and still remains free. When I first found YetiForce I wasn't sure how good a free CRM can be judging from my previous experience but I was pleasantly surprised. I had no problems with the installation and configuration, all the users got used to the software pretty quickly as well.

There is nothing major that I dislike, just a few small issues. I think an update notification would be a great addition, whenever a new update is available the admin could get a notification in the CRM. Another thing that could also use a notification system are emails, it would be great if YetiForce had sound notifications when an email is received. by YetiForce on 01/02/2019 Thank you for taking the time to leave your amazing review! We're glad YetiForce surprised you. We forwarded your comments about the notifications to the development team.

An overall decent self-hosted solution for your CRM needs, definitely have an expert help with setup and configuration and/or do your research first. But once you grasp the concept, you'll love the easy and simple interface and use of this CRM.

Once you've got things properly set up, Yetiforce is easy. Once you grasp the unique process Yetiforce uses, it organizes your leads and sales process beautifully. There are a lot of features, a lot of options...and once setup to use, it's easy and easy to train your sales and marketing reps.

Initially, although the basic install is easy, the setup/configuration and learning how the flow works is daunting and a little confusing...you definitely want to checkout the documentation before delving in (unlike I did). Once you grasp the flow that Yetiforce uses, it begins to make sense. by YetiForce on 03/12/2018 Thank you for taking the time to review YetiForce.

YetiForce works perfectly and I have never had any big issues. They seem to make it better and better with each new release.

The most complete CRM system with many built-in features. YetiForce offers far more customization than I ever thought and it is pretty easy to adjust the system once you figure it out.

Nothing as of now. The software is fast, stable and helps me with my day-to-day tasks, so I cannot complain. I'd love to see a mobile app. But maybe it's better to work strictly from computer, helps to stay focused. by YetiForce on 20/11/2018 Thank you for your favorable review and comments. There is no mobile app for YetiForce indeed, but you can use it in your browser on any mobile device if needed.

Failed attempt to implement a custom CRM of our own. The time versus cost weighed and a smaller ready, more specific package was purchased.

The features and customization's are a lot.

Time and effort required for a developer intermediate to work through the in-depth customisation's. by YetiForce on 20/11/2018 Thank you very much for reviewing YetiForce.

I can honesty recommend YetiForce as a great CRM not only for companies but also for different organizations and offices.

We are using Yetiforce as a system for projects and investments monitoring in the Ministry of Entrepreneurship and Technology. The software meets our specific requirements, but also offers great deal of flexiblility, security and reliability.

Some functionalities deserve a bit of fine tunning in order to make the image complete, but all in all benefits significantly outweigh the cons. by YetiForce on 06/09/2018 Thank you very much for your review! We always strive to improve our product, your helpful feedback will definitely motivate us to work even harder.

The work is easier and faster.

YetiForce has a lot of versatile functionalities and tools that can be easily found in the application. It's also fairly easy to manage from the administrator's perspective. Updates and new features are released quite regularly. The application is free and opensource so the possibilities are endless.

The documentation is incomplete, sometimes you have to experiment with some settings because there is no description that would explain what certain options do in the system. by YetiForce on 08/06/2018 Thank you very much for this great review!

We are using this software for handling our related issues processes in marketing, sales, and products management.It has very modules, so you don't need to worry about any limitation in the powerful back-end. Thsi software let you manage your data related to marketing, customer support, products and more.

It's very flexible and open source, you can modify whatever sections of it, if you want. Moreover, it's front-end skin and structure are stylish, beautiful, web 2.0 colors, and you can connect it to your mobile application (android and ios), to create an integrated system for your company. by YetiForce on 02/03/2018 Thank you very much for the positive review!

We have been using YetiForce for a couple of years and it has never let us down. It is quick and intuitive. The producer offers several support options, including free support. It is a decent application that requires no subscription or license fees. I would recommend it to everyone who is looking for a reliable open source CRM.

The documentation could be better, and there could be more color themes to choose from, but right now is also all right. by YetiForce on 09/01/2018 Thank you for taking the time to review YetiForce.

It really has amazing functionality once you set it up to fit your business. I have been using it for almost 2 years and there was never a thought to find a replacement for this CRM. Especially that there are modules that aren't free in other systems and you can have an unlimited number of users also for free.

Only documentation could be a bit better. Some articles in the documentation can be outdated as the system changes so this can create set up delays. by YetiForce on 09/01/2018 Thank you very much for the positive review, we plan to update our documentation this year.

Flexible and user friendly CRM

The developer always surprises us with something great. For example the latest version brought a record preview functionality that I've been waiting for for a long time. It saves us a lot of time (and clicks) on a daily basis. by YetiForce on 05/01/2018 Thank you very much for the positive review and the feedback on our development.

I used a couple of different CRM apps before, both free and paid but they were never enough. If they were free they didn't have everything I needed, if they had everything I needed they were simply too expensive. Yeti Force, however, beats them all. I had a few issues at the very beginning but they were fixed pretty quickly and it's been working well ever since. Great project management features, free support, allows you to enable/disable modules and add custom ones.

I think that the documentation should be a little bit more detailed because sometimes I can not find needed information. by YetiForce on 04/01/2018 Thank you for taking the time to review YetiForce

Project management and product catalog I can find and use easily. All software is like a puzzle you want to match with pleasure.

No training module. If you're starting from very beginning it would be much help to understand all further steps. by YetiForce on 17/10/2017 Thank you for taking the time to review our software. We appreciate it.

We still are implementing this CRM. But Its very complete. Few bugs

Easy to install and to manage. Easy to customize. Great Github site. A lot of functions.Its Free. It would be the best CRM.

There is not paid support for this system aparently. The documentation isn enough if we compare with others CRMs by YetiForce on 02/05/2017 Thank you for taking the time to review our software. We do offer paid support.

I actively testing and spying of developers activities. Yetiforce is not only loaded with lots of extremely useful modules, but its code has been swept with all residue bad and unnecessary code produced by "older brother". I wish I can move to Yetiforce soon, just waiting for good news about next release.

flexibility and well organized code

Should have some easy to manage webforms generator and robust flexible customer portal by YetiForce on 14/03/2017 Thank you very much for taking the time to review our system. We'e put a lot of energy towards coding and getting it work well and in a manner that will meet a diverse set of needs. We like your suggestions for improvement.

Very usefull software. Just in few clicks and ready to start your own business. Github contacts fast and ready to react on all the problems. I think it's great.

UI

Bugs and slow interactions when there are a lot of users. by YetiForce on 14/03/2017 Thank you so much for reviewing our system. You might want to check out 4.0. We believe it runs much better. Basically we vamped it up so it runs well for 10000+ users

I've seen and used a lot of free alternatives, but this one takes the cake. A fully featured suite with all you'll ever need. If your business is small like mine, you can slim it down to suit your needs. Highly customizable with a very large and supportive community.

Very customizable and a out-of-the-box fully usable featured solution.

Some modules are complicated to understand, and some are very dependent on others. Customization must be done with caution and a lot of trial and error. by YetiForce on 14/03/2017 Thank you for comments. We hope that our new version 4.0. has fixed some of the compatibility issues.

I have been using Yetiforce for just over a year now and can honestly say it is the best Open Source CRM I have ever worked with. As a previous CiviCRM and Vtiger user, I am pleasantly surprised at the standard of their product, the rapid development process, and how professional the yetiforce team are. I am currently a community user, as still working with it on a development site, but have begun to use their paid-for services with some customization work (which is also impressive with quick turnaround and lots of supportive advice when I didn't quite understand). Having worked with it for the past year I have decided to commit to it full time now as my preferred CRM (and in the process of moving my live data from my Vtiger CRM). I am also working towards becoming a full-fledged paying customer once my business grows.

Feature rich, easy to customize, ability to create your own modules, fast loading (no shaky screen transitions like my old vtiger used to do), superbly integrated with components such as Roundcube

Lack of documentation so it requires some technical ability to do customizations and setup some tasks by YetiForce on 14/03/2017 Thank you for taking the time to review our system. We are working on better documentation.

When we found YetiForce, Leased.Computer and its brands was growing at a fast rate. With the wide range of services we provide, all we wanted was a complete suite business applications that integrated with one another. YetiForce's extensive set of products promised to cater to all our sales, marketing, management, and support needs. We made the big decision to completely migrate from our previous sales platform to YetiForce, and now we're happy about that move. The total runtime of that project was one of our biggest challenges; we had less than three months to make the switch.