Categorie:
Software de discagem automática /
Software de call center /
Software de gravação de chamadas /
IVR Software /
Inside Sales Software /
Ozonetel CloudAgent Reveja
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Excelente | |
Boa | |
Média | |
Mau | |
Horrível |
Ozonetel CloudAgent is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise-level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more.
Go live in a few hours, even integrating with your existing telecom provider if needed.
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Comentário deixado em 04/10/2020
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It is good so far.
Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.
No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad.
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Comentário deixado em 04/08/2020
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We use for customer complaint handling.
Ease of using is the best feature and promptness from the team.
dialler report preparation time takes long at our end. it should be easy to generate through software features
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Comentário deixado em 03/29/2020
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Going well and hope to be same for the future as well
When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.
I wish they can have their own CRM, we are facing the issue in integration with CRM.
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Propriedade Meld
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Brand24
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Asure HCM
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Diligent Boards
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VESTIO
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Comentário deixado em 03/29/2020
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We tried a lot of services, none of them proved near KooKoo. Its actually serving all our purposes. Support is fast and accurate.
Provides a lot of options at User Interface to play with skills and call routing. Easy to use screens and provide lot of insight through reporting
Agents login are stuck some time, which requires a cache clean up to continue
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Comentário deixado em 03/28/2020
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Comentário deixado em 03/26/2020
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Calling is the best part. Worst part is Freezing.
Calling function is great. Our Clients can be reached easily.
The software freezes automatically while we get a call or post call.
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Comentário deixado em 03/24/2020
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Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone. We are hopeful of the Zenoti partnership as we use that program as well.
Being able to answer the phones remotely. It has changed the dynamic of one of the biggest pieces of our company, our Customer Service. Managers can now call guests from their computer, from home, at any time. We are able to offer support to our Call Center without having to be in the office.
I wish there was a way to check off the voicemails I've called back and not have to rely on the call history (that needs to be filtered by phone number) to show a call was returned.
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Comentário deixado em 03/21/2020
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incredible experience working with cloud calling
Time to time service , good support , nice communication
Nothing. there is nothing worst in it, service is good
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Comentário deixado em 03/16/2020
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.
easy to learn, array of data analysis capabilities, cross platform functionalities
frequent downtime, server disconnects often
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Comentário deixado em 03/13/2020
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Comentário deixado em 03/13/2020
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We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.
It is user-friendly, The reports are very apt & user-friendly. The user interface is good.
It lacks proactiveness to inform the end user if there is a technical issue.
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Comentário deixado em 07/19/2019
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PreSales Enquiry Calls Management & Lead Monitoring effectively handling by Cloudagent
CTI Integration, Dialer, Multichannel contact centers & Detailed reports
Opex Cost is slightly high if we go for Prepaid Version
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Comentário deixado em 07/12/2019
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Comentário deixado em 07/12/2019
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Comentário deixado em 07/10/2019
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Comentário deixado em 07/09/2019
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bom
Seamless Integration with CRM and Bulk calling
Connectivity - Telco connectivity issue are there as you will be given shared PRI.
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Comentário deixado em 07/02/2019
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Overall experience is Good, Helpful Product.
Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience.
It is more dependent on internet availability in case of handling calls at multiple locations.
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Comentário deixado em 07/02/2019
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All are agents clearing the cache, temporary files, cookies, history of browser 2 to 3 times a day. Its need to be resolved by KOOKOO CloudAgent.
The CloudAgent is working fine, there are no hanging issues with this software.
There is some bug in this software because of some time calls not connecting.
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Comentário deixado em 07/01/2019
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It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.
The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.
We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.
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Comentário deixado em 06/25/2019
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
The exhaustive list of features that are available
Unable to change the layout / page colors for admin & users to be able to distinguish
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Comentário deixado em 06/25/2019
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Comentário deixado em 06/25/2019
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Comentário deixado em 06/25/2019
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Comentário deixado em 06/20/2019
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bom
Recording is clear
Few scenarios where calls dont get connected . Resolutions come in one day thats too late
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Comentário deixado em 06/14/2019
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- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Easy to understand - Quality of back up support is very good
- Lacks direct crm integration
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Comentário deixado em 06/14/2019
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So far its a 3/5 experience.
Time for implementation and generic available modules.
Team, you need t provide all 3 modes with the setup you provide. Predictive, power & manual.
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