It is good so far.

Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad.

We use for customer complaint handling.

Ease of using is the best feature and promptness from the team.

dialler report preparation time takes long at our end. it should be easy to generate through software features

Going well and hope to be same for the future as well

When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.

I wish they can have their own CRM, we are facing the issue in integration with CRM.

We tried a lot of services, none of them proved near KooKoo. Its actually serving all our purposes. Support is fast and accurate.

Provides a lot of options at User Interface to play with skills and call routing. Easy to use screens and provide lot of insight through reporting

Agents login are stuck some time, which requires a cache clean up to continue

Product is Excellent, especially AI,Good for any organisation

Came up with nothing , which i like the least.

Calling is the best part. Worst part is Freezing.

Calling function is great. Our Clients can be reached easily.

The software freezes automatically while we get a call or post call.

Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone. We are hopeful of the Zenoti partnership as we use that program as well.

Being able to answer the phones remotely. It has changed the dynamic of one of the biggest pieces of our company, our Customer Service. Managers can now call guests from their computer, from home, at any time. We are able to offer support to our Call Center without having to be in the office.

I wish there was a way to check off the voicemails I've called back and not have to rely on the call history (that needs to be filtered by phone number) to show a call was returned.

incredible experience working with cloud calling

Time to time service , good support , nice communication

Nothing. there is nothing worst in it, service is good

overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

easy to learn, array of data analysis capabilities, cross platform functionalities

frequent downtime, server disconnects often

The ease of use is the best thing that we liked about the product.

I believe the communication channel can be improved.

We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

It lacks proactiveness to inform the end user if there is a technical issue.

PreSales Enquiry Calls Management & Lead Monitoring effectively handling by Cloudagent

CTI Integration, Dialer, Multichannel contact centers & Detailed reports

Opex Cost is slightly high if we go for Prepaid Version

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

User friendly

Should have a single dashboard which comprises of all the reports.

Reporting Work- Log in, Break, call report

No segregation of Missed calls. Have been asking this for last 1 year, but no result

bom

Seamless Integration with CRM and Bulk calling

Connectivity - Telco connectivity issue are there as you will be given shared PRI.

Overall experience is Good, Helpful Product.

Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience.

It is more dependent on internet availability in case of handling calls at multiple locations.

All are agents clearing the cache, temporary files, cookies, history of browser 2 to 3 times a day. Its need to be resolved by KOOKOO CloudAgent.

The CloudAgent is working fine, there are no hanging issues with this software.

There is some bug in this software because of some time calls not connecting.

It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.

We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

The exhaustive list of features that are available

Unable to change the layout / page colors for admin & users to be able to distinguish

Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal.

Real time SIP/PRI usage to take up decisions as we use multiple telco vendors.

This product has the most advanced features for Agents and Admin

Still has limited functionality . Agents cannot monitor them selfs at all levels.

Accuracy and Appropriate data avaialable in detail

Slowness experienced and sync will take time

bom

Recording is clear

Few scenarios where calls dont get connected . Resolutions come in one day thats too late

- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.

- Easy to understand - Quality of back up support is very good

- Lacks direct crm integration

So far its a 3/5 experience.

Time for implementation and generic available modules.

Team, you need t provide all 3 modes with the setup you provide. Predictive, power & manual.